Subject: Fw: Call Documentation_Past Due Balance _** ActiveCare _

Transcription

1 Herb Williams From: Jolene Walker Sent: Thursday, June 2, :33 PM To: Herb Williams Subject: Fw: Call Documentation_Past Due Balance _** ActiveCare _ From: Microsoft Online Credit Services - NA <wocs-na@microsoft.com> Sent: Thursday, June 2, :48 AM To: Jolene Walker Cc: Microsoft Online Credit Services - NA; Kristel Von Ian Geronimo (Accenture) Subject: Call Documentation_Past Due Balance _** ActiveCare _ Hi Accounts Payable, This is to advise that we have been trying to contact you on the following phone numbers but despite that, we were not able to speak to someone because we always reached voic and have left message on your mailbox for returning our calls. phone number: phone number: Please be advised that an invoice(s) related to your Microsoft Online Services subscription is past due. To avoid an interruption in service, it is imperative that the amount due is paid in full immediately. Kindly see below table for your statement of accounts. To view or download a copy of your invoice, please log into Office 365 Customer Portal or Windows Azure Customer Portal and follow the payment instructions listed on your invoice. If there are questions about the billing, please log a service request into the customer portal and a customer support agent will contact you shortly. Kindly refer to the correct remittance address in sending your payment. Standard Mail for Check Payment Microsoft Corporation PO Box

2 Dallas, TX Wire Transfer Microsoft Corporation, Account# , ABA# , SWIFT Code: BOFAUS3N Bank of America, Dallas, USA If you have already submitted payment related to your outstanding invoice(s), please provide the following information: CHECK PAYMENT Check Number Amount Date Sent Remittance Address Reminder: Payments made through check may take 30 days to clear. To fast track the receipt of payments, we would recommend Wire or EFT as your payment option. WIRE/EFT/ACH PAYMENT Wire Number Amount Date Sent Bank Account Number Remitted to Thank you in advance for your immediate attention to this matter. Sincerely, Kristel Von Ian C. Geronimo Collections Analyst Supporting Microsoft Worldwide Online Credit Services Direct : option 0 x (US) option 0 x (US) option 0 x (CAD) Windows Azure Customer Portal Office 365 Customer Portal Privacy Legal From: Microsoft Online Credit Services - NA Sent: Tuesday, March 29, :37 AM To: Jolene Walker <jwalker@4gbiometrics.onmicrosoft.com> Cc: Microsoft Online Credit Services - NA <wocs-na@microsoft.com>; Joan Labastida (Accenture) <v- 2

3 Subject: RE: Final Notice: **Past Due Balance** ActiveCare _ Hello Jolene, Good Day! Thank you for providing the payment details. I will enter this information on our system to update your account. Thank you for the payment! Best regards, Joan M. Labastida Collections Analyst Supporting Microsoft Worldwide Online Credit Services wocs-na@microsoft.com Direct : option 0 x (US) option 0 x (US) option 0 x (CAD) Windows Azure Customer Portal Office 365 Customer Portal Privacy Legal From: Jolene Walker [mailto:jwalker@4gbiometrics.onmicrosoft.com] Sent: Monday, March 28, :52 PM To: Microsoft Online Credit Services - NA <wocs-na@microsoft.com> Cc: Joan Labastida (Accenture) <v-jolab@microsoft.com> Subject: Re: Final Notice: **Past Due Balance** ActiveCare _ Joan: A check was sent 3/24/16 for It is check number

4 Jolene Walker ActiveCare, Inc W. Business Park Drive Orem, Utah Phone: x jwalker@activecare.com From: Microsoft Online Credit Services - NA <wocs-na@microsoft.com> Sent: Monday, March 28, :14 PM To: Jolene Walker Cc: Microsoft Online Credit Services - NA; Joan Labastida (Accenture) Subject: RE: Final Notice: **Past Due Balance** ActiveCare _ Hi Jolene, Good Day! My apology for the delay on response. The invoices mentioned was cleared already and the payment for 1, USD has been received and applied. As of now, the only past due invoices showing on the system is E02001V4FV. Please send us your proof of payment if this invoice was included on your previous payments so we can track it on our end. IF not, please settle the invoices as soon as possible and provide the proof of payment by responding on this . Should have questions, please feel free to call or send me an . Best Regards, Joan M. Labastida Collections Analyst Supporting Microsoft Worldwide Online Credit Services wocs-na@microsoft.com Direct : option 0 x (US) option 0 x (US) option 0 x (CAD) Windows Azure Customer Portal Office 365 Customer Portal Privacy Legal 4

5 From: Jolene Walker Sent: Tuesday, March 22, :32 AM To: Microsoft Online Credit Services - NA <wocs-na@microsoft.com> Subject: Re: Final Notice: **Past Due Balance** ActiveCare _ Joan: Could you help me? According to my records we made two ACH payments in February for to pay invoices: E03001TKAX E03001TK2N E03001TKAY and E03001PQP5 E03001PQBI E03001PQ57 Yet I only show I going through the bank. So, what do you show we owe? I know we owe March, which are the following: E02001V4FV E03001XES1 E03001XHAW E03001XES0 Thank you Jolene Walker ActiveCare, Inc W. Business Park Drive Orem, Utah Phone: x jwalker@activecare.com 5

6 From: Microsoft Online Credit Services - NA <wocs-na@microsoft.com> Sent: Tuesday, March 15, :46 PM To: Jolene Walker Cc: Microsoft Online Credit Services - NA; Joan Labastida (Accenture) Subject: RE: Final Notice: **Past Due Balance** ActiveCare _ Hello Jolene, Good Day! Thanks for taking my call. As mentioned over the phone, payment for the past due invoice has been sent and details are below. CHECK PAYMENT Check Number Amount 1, Date Sent 3/11/2015 Remittance Address Microsoft Corporation PO Box Dallas, TX E02001R9QG If the above details are incorrect, please send us the correct information. Also, please don t forget to settle invoice E02001V4FV on or before March 19 and send me the details. Thank you for your business. Sincerely, Joan M. Labastida Collections Analyst Supporting Microsoft Worldwide Online Credit Services wocs-na@microsoft.com Direct : option 0 x (US) option 0 x (US) option 0 x (CAD) Windows Azure Customer Portal Office 365 Customer Portal Privacy Legal 6

7 From: Microsoft Online Credit Services - NA Sent: Monday, February 22, :18 AM To: 'jwalker@activecare.com' <jwalker@activecare.com> Cc: Jhon Jerick Villones (Accenture) <v-jjvill@microsoft.com>; Microsoft Online Credit Services - NA <wocsna@microsoft.com> Subject: FW: Final Notice: **Past Due Balance** ActiveCare _ Importance: High **Erratum Kindly process payment for the past due invoice E02001R9QG. Once payment has been processed, please provide us the payment details on or before 02/24 so we can secure your account. From: Microsoft Online Credit Services - NA Sent: Monday, February 22, :12 AM To: 'jwalker@activecare.com' <jwalker@activecare.com> Cc: Jhon Jerick Villones (Accenture) <v-jjvill@microsoft.com>; Microsoft Online Credit Services - NA <wocsna@microsoft.com> Subject: RE: Final Notice: **Past Due Balance** ActiveCare _ Importance: High Dear Valued Customer, Good day! Thank you for your call. Please see attached requested invoices. The following invoices were already paid, E02001JZ6T AND E02001NK3X. Please see table below. Kindly process payment for the past due invoice E02001R9QG. Once payment has been processed, please provide us the payment details so we can secure your account. Sincerely, 7

8 Jhon Jerick Villones Accounts Receivable Analyst Supporting Microsoft Worldwide Online Credit Services Windows Azure Customer Portal Office 365 Customer Portal Privacy Legal From: Microsoft Online Credit Services - NA Sent: Tuesday, January 26, :04 PM To: mike@activecare.com Cc: Microsoft Online Credit Services - NA <wocs-na@microsoft.com>; Carigie Louise Jardeleza (Accenture) <vcajard@microsoft.com> Subject: Final Notice: **Past Due Balance** ActiveCare _ Importance: High Hello Accounts Payable, Good day! Since we are not receiving any response from your end, we regret to inform you that service might submitted for disabling and expect service interruption anytime from now. Should payment be made, please provide us the payment details as soon as possible to avoid disabling of your service. Invoice Billing Date Due Date Total Amount Still Open Cleared CRCY Order Number E02001JZ6T 11/18/ /18/2015 1, , USD 765 E02001NK3X 12/18/2015 1/17/2016 1, , USD 765 E02001R9QG 1/18/2016 2/17/2016 1, , USD 765 Total Open 3, USD Total Past Due 2, USD Also, please be reminded that any account with unpaid balance after disabling will be submitted to our 3 rd party collections that will affect credit standing of the parties involved. Should you have questions, feel free to reply to this . Best regards, 8

9 Carigie Louise D. Jardeleza # x (US) # x (CA) v-cajard@microsoft.com wocs-na@microsoft.com Supporting Microsoft Worldwide Online Credits Services Windows Azure Microsoft Office 365 Microsoft Dynamics CRM Microsoft Intune From: Microsoft Online Credit Services - NA Sent: Thursday, January 14, :21 AM To: mike@activecare.com Cc: Raymond Cuntapay (Accenture) <v-racunt@microsoft.com>; Microsoft Online Credit Services - NA <wocsna@microsoft.com> Subject: RE: Reminder Notice_ ActiveCare _ Hi, Good Day! Hope all is well. A kind follow up if you already contacted Customer Support Team with regards to the past due invoice of your subscription under Microsoft Online Services or under Invoice Pay method. Once you contacted them (Customer Support Team), kindly respond on this providing the Service Request number so we may monitor your account. Let me know if you have further questions. Best Regards, Raymond Rumbaoa Cuntapay option 8 x Supporting Microsoft Worldwide Online Credits Services Windows Azure Microsoft Office 365 Microsoft Dynamics CRM Microsoft Intune 9

10 From: Microsoft Online Credit Services - NA Sent: Thursday, January 7, :45 PM To: mike@activecare.com Cc: Microsoft Online Credit Services - NA <wocs-na@microsoft.com> Subject: Reminder Notice_ ActiveCare _ Hi Customer, This is to advise that we have tried to contact you again on phone numbers and but both were on voic . Please be advised that an invoice(s) related to your Microsoft Online Services subscription is severely past due. To avoid an interruption in service, it is imperative that the amount due is paid in full immediately. Order Number Product Type Billing Date Due D Azure E02001JZ6T 11/18/ /18/ Azure E02001NK3X 12/18/2015 1/17/2 To view or download a copy of your invoice, please log into Office 365 Customer Portal or Windows Azure Customer Portal and follow the payment instructions listed on your invoice. If there are questions about the billing, please log a service request into the customer portal and a customer support agent will contact you shortly. If you have already submitted payment related to your outstanding invoice(s), please provide the following information: CHECK PAYMENT Check Number Amount Date Sent Remittance Address Reminder: Payments made through check may take 30 days to clear. To fast track the receipt of payments, we would recommend Wire or EFT as your payment option. 10

11 WIRE/EFT/ACH PAYMENT Wire Number Amount Date Sent Bank Account Number Remitted to Thank you in advance for your immediate attention to this matter. Sincerely, Dia Mary Lago Option 0# x30663(us) Microsoft Worldwide Online Credit Services Useful Links: Windows Azure Customer Portal Office 365 Customer Portal Privacy Legal From: Microsoft Online Credit Services - NA Sent: Friday, December 18, :37 PM To: mike@activecare.com Cc: Microsoft Online Credit Services - NA <wocs-na@microsoft.com>; Joy Edilaine Reyes (Accenture) <vjoyrey@microsoft.com> Subject: Reminder Notice_ ActiveCare _ Hello Accounts Payable, Good Day! Hope all is well. Our records indicate that your Microsoft Office 365- subscription has a balance that is due today, December 18, Please settle the balance immediately to keep your account posted. OrderNumber ProductType InvoiceNbr BillingDate DueDate CurrencyCode InvoiceAmount Azure E02001JZ6T 11/18/ /18/2015 USD 1, f9ef58a-334b-4ecb-a822-1e237436b474 Intune E03001M47K 12/4/2015 1/3/2016 USD e1d0868e b3-8afb-14ebcb9d2855 Office 365 E03001M3XL 12/4/2015 1/3/2016 USD de2-a d-8882-adf3c1b3ea2d Office 365 E03001M4RN 12/4/2015 1/3/2016 USD

12 TOTAL In sending your payment,kindly refer to the correct remittance address below. Standard Mail for Check Payment Microsoft Corporation PO Box Dallas, TX Wire Transfer Microsoft Corporation, Account# , ABA# , SWIFT Code: BOFAUS3N Bank of America, Dallas, USA If you have already made payment, kindly provide a scanned copy of the check or provide the following information so I may update your account and stop all collection activities (phone and ) made/sent to you: CHECK PAYMENT Check Number Amount Date Sent Remittance Address WIRE/EFT/ACH PAYMENT For future reference, here are the steps you may follow to view/print your bill: Wire Number 1. Sign in to Microsoft Admin Portal Amount here: Date Sent 2. From the Office 365 admin center, click licensing. Account Number 3. On the licensing page, click billing. 4. Select the billing period from the list and click View. 5. On the Order Details page, click View Invoice (.pdf). 6. You will be prompted to answer the question: "Do you want to open or save the Invoice.pdf from billing.mocp.microsoftonline.com?" To view the invoice, click Open. It will open in Adobe Reader. To save, click File > Save as from the Adobe Reader menu bar and choose a location to save the file. To save the invoice without first viewing it, choose Save as when answering the question. Choose a location to save the invoice and click Save. In disputing the invoice(s) for Microsoft Office 365, Dynamics CRM, or Windows Intune, please contact Customer Support at Once you have the Service Request Ticket, kindly reply it back to this . For Windows Azure subscription, kindly log on to the link below to create Service Request Ticket and our Customer Support will contact you shortly. Windows Azure Support Option If you have any questions, please feel free to reply to this . Thank you for your business. 12

13 Sincerely, Joy Edilaine D. Reyes Microsoft Online Services option 0# x (US) option 0# x (US) option 0# x (CAD) v-joyrey@microsoft.com wocs-na@microsoft.com Supporting Microsoft Worldwide Online Credits Services Windows Azure Microsoft Office 365 Microsoft Dynamics CRM Microsoft Intune 13