GTm 5250 Installation and Admin Guide 27 April 2018

Transcription

1 GTm 5250 Installation and Admin Guide 27 April 2018

2 Contents About the GTm 5250 codec 3 The connectors 3 LEDs 4 Dimensions 4 Using the correct HDMI and DVI cables 4 Extending the camera cables 4 About the touchscreen controller 6 Windows 10 user interface 6 Skype for Business user interface 6 Lync/Skype for Business/Exchange requirements 7 Lync/Skype for Business requirements 7 Exchange requirements 7 How to install GTm Configuring GTm Camera presets 12 Typical installation 14 Using the audio injector 16 Appendix: LED behavior 17 Network port LED 17 StarLeaf Controller Port LED behavior 17 Power and Status LED behavior 17 Appendix: Ports and protocols 18 GTm system connectivity 18 Outbound 18 Inbound 18 On-premise Skype for Business 2015 or Lync Outbound 19 GTm on external network 20 Skype for Business Online 20 Outbound 20 Inbound 21 Legal information 23 Third party software acknowledgments 23 Disclaimers and notices 23 GTm 5250, 27 April 2018 Page 2 of 23

3 About the GTm 5250 codec About the GTm 5250 codec The connectors The figure below shows the connectors on the rear of the GTm 5250 codec. Microphone PTZ camera control COM StarLeaf touchscreen controller Power Audio line-out Network PTZ camera Audio line-in PC video-in (optional) Telepresence screen 1 Telepresence screen 2 (optional) The table below describes the connectors: Connector Microphone In Audio line-in Audio line-out COM Camera control Camera input Computer In Video Out HDMI x2 USB Network StarLeaf Controller Description XLR-F connectors. Connect one or two StarLeaf microphones 3.5mm line level stereo audio connector. You can input audio from a computer for example. This audio input can be heard at the far end of any video call 3.5mm stereo audio connector. Connect to the screen or to a local loudspeaker system This port is for a 4P4C connector providing an RS-232 interface. This is the same connector used in RJ9, RJ10, and RJ22. There is an API option for the GTm and an API guide is available Mini-DIN-8 connector for controlling zoom, pan, and tilt using VISCA protocol. Connect the camera control cable from the PTZ video conferencing camera HDMI connector. Connect the camera cable from the PTZ video conferencing camera HDMI and DVI-I connectors. Connect a PC to share a desktop in a video call. In the case where you have connected a PC to both connectors, content can be shared from the last PC that was connected HDMI connectors. These connectors output video (1080p60 only) to the screens Reserved for future expansion 10/100/1000 Mbit/s auto-sensing Ethernet port. Connect to the network Connect to the StarLeaf touchscreen controller GTm 5250, 27 April 2018 Page 3 of 23

4 About the GTm 5250 codec Connector Power Description An IEC mains power connector. The codec automatically adjusts to the supply voltage. Use the supplied power cable to connect the codec to the power. Connect all other cables before connecting the power LEDs There are Power and Status LEDs on the front of the codec. LED behavior is described in Appendix: LED behavior (p17). Dimensions The GTm 5250 is designed to fit into a 19" communications rack and occupies 1.5U of height. Height Width Depth Dimension Metric American Width 420 mm in. Depth 210 mm 8.5 in. Height (with feet attached) 72mm 2.9 in. Height (without feet attached) 65mm 2.6 in. Using the correct HDMI and DVI cables When connecting HDMI or DVI cables to the camera inputs, the PC input, and the telepresence screen display outputs, ensure you use the correct gauge of HDMI/DVI cable. For short cable lengths of up to 5m (17 feet), use 28AWG or thicker core. For longer lengths, use 24AWG or thicker. StarLeaf does not support the use of HDMI or DVI cables of longer than 15m (49 feet) with the codec. Extending the camera cables StarLeaf room systems that use a PTZ camera are provided with camera connection cables of 5m in length. If you need to install the camera further than 5m from the room system, you must extend those cables. GTm 5250, 27 April 2018 Page 4 of 23

5 About the GTm 5250 codec You can extend those cables using a third-party product called an extender. This product effectively carries the media and camera-control signals across a cat 6 Ethernet cable. StarLeaf has partnered with Sound Control Technologies to provide this solution which is available at GTm 5250, 27 April 2018 Page 5 of 23

6 About the touchscreen controller About the touchscreen controller The GTm 5250 comes with a touchscreen controller: the StarLeaf Touch You use the touchscreen controller as the means for making and controlling video calls with GTm Through the touchscreen controller, you can access the directory and contacts, recent calls, and also the screen-share controls when in a video call. There are two versions of the user interface: Windows 10 and Skype for Business. Use Maestro to configure the user interface of the touchscreen controller. Windows 10 user interface The StarLeaf Touch 2035 Skype for Business user interface The StarLeaf Touch 2035 GTm 5250, 27 April 2018 Page 6 of 23

7 Lync/Skype for Business/Exchange requirements Lync/Skype for Business/Exchange requirements Lync/Skype for Business requirements The GTm supports: Lync 2010 Server, Lync 2013 Server, Skype for Business 2015 Server Note: If the deployment is not a Lync 2013 server, ensure that the Lync 2013 user interface is enabled. Skype for Business Online The GTm needs: A user or room system account with Lync/Skype for Business enabled For on-prem deployments: if the Lync/Skype for Business server certificates were issued by a private certificate authority, the GTm requires the certificate of the Root Certificate Authority and any intermediate certificates. Microsoft has documented how to export Root Certification Authority Certificates Exchange requirements The GTm supports: Exchange 2010 SP2 Server Exchange 2013 Server Exchange Online The GTm needs: A user account or room resource with Calendar enabled and linked to a Skype for Business enabled account. Auto-responding to invitations is not required but supported Note: Conference invite s to the GTm must remain intact with necessary attachments in order for conferencing facilities to function correctly. Be aware that stripping attachments from s causes the Join Now button to stop working. Autoresponding to invitations can cause attachments to be deleted and you must configure it not to do so. Note: If you are using a room resource and would like to show the meeting title correctly on the GTm, refer to this Microsoft article. GTm 5250, 27 April 2018 Page 7 of 23

8 How to install GTm 5250 How to install GTm 5250 Before installing the StarLeaf GTm 5250, read the safety information at GTm 5250 safety and compliance. Pre-requisites Before installing the GTm 5250, ensure you have the following: One or two telepresence screens that support a 1080p60 input format (use televisions that have an audio-output capability, or alternatively, you can connect loud speakers to the codec). If the televisions have an option to enable "Game Mode" or "PC Mode", then do so as this reduces media processing delays and improves video experience Supported video camera Microphone StarLeaf touchscreen controller Note: If you are not using a separate audio system, ensure that you use televisions that have an audio-output capability. In this case, you also need to use the supplied audio injector. For more information, refer to Using the audio injector. Unpack the GTm The package contents are: Codec (with feet attached) Audio injector Installation sheet Rack mounting ears kit Cables Power cable DVI-I to DVI-I cable HDMI to HDMI cables (two) (connects codec to screens) 3.5mm jack to 3.5mm jack (connects codec to PC video and audio) Network cables Adaptors for the codec-to-pc cable DVI-I to HDMI DVI-I to VGA DVI-I to DVI-D Positioning the codec 1. Ensure you have chosen an appropriate installation site: The codec must be accessible with all cables easily connected You must provide ventilation for the codec; leave a space of at least 10cm (4 inches) behind, in front, and to the left and right of the codec Use a grounded AC power outlet for the codec 2. Rack mount the unit or place on firm horizontal surface. The codec is 1.5 U high (with removable feet detached) and fits in most standard 19-inch racks. Connecting cables and peripherals GTm 5250, 27 April 2018 Page 8 of 23

9 How to install GTm 5250 Connecting network cables to the codec 1. Using an Ethernet cable, connect the StarLeaf Controller Only connector on the codec to the PoE network port on the rear of the touchscreen controller. The network port on the touchscreen controller is marked with this symbol: 2. Using an Ethernet cable, connect the Network port on the rear of the codec to an Ethernet switch in your network. The Ethernet port is a 10/100/1000 Mbit/s auto-sensing port and is set to auto by default. Note: The touchscreen controller must connect directly to the codec; do not connect the touchscreen controller via a switch to the codec. Note: In all cases, the speed and duplex settings at either end of the connection must be identical. Using non-matching settings causes severe packet loss. To configure the network speed and duplex settings of the codec s Network port: on the touchscreen controller that you have connected to the codec, go to settings > networking > network port speed. Note: By default, the GTm 5250 uses DHCP to acquire an IP address. If necessary, you can configure the GTm 5250 with a static IP address, to do so: On the touchscreen controller that you have connected to the codec, go to settings > networking, switch off DHCP and edit the IP address, netmask, gateway, and nameserver fields. Connecting the camera and microphone 1. Connect the PTZ camera: connect the camera to Camera In with the camera control cable and the camera video input cable and then connect power to the camera. 2. Connect the microphone to Microphone In. Note that if required, you can connect third-party microphones to either the XLR connectors or the Line-In connector. In this case, you need to configure the audio inputs from the web user interface (see Configuring GTm 5250 (p11)). Mounting the camera StarLeaf recommends that when you mount the camera, you place it at the top of the screen, as opposed to the base. This makes it easier for you to see the participants on the screen while still appearing to make eye contact. If you have a dual-screen system, ensure that the camera is mounted on the screen that will display the view of the main video (telepresence screen 1). Connecting screens and loudspeakers On the GTm 5250, the audio emits from the audio-out connector on the rear of the codec. Either: GTm 5250, 27 April 2018 Page 9 of 23

10 How to install GTm 5250 Connect the Line out connector on the rear of the codec to amplifier and loudspeakers. Connect one telepresence screen to Video Out HDMI 1. If you have a second telepresence screen, connect it to Video Out HDMI 2. or To send the audio over HDMI to the loudspeakers of the screen, use the supplied audio injector as shown in Using the audio injector to connect screen 1 to the codec. If you have a second telepresence screen, connect it to Video Out HDMI 2. Connecting power Using the supplied power cable, connect the IEC mains power connector on the rear of the codec to the mains power. Creating a user account On your Lync/Skype for Business server, create a new user account for the GTm Make a note of the authentication details. (You can use an existing account if you prefer.) GTm 5250, 27 April 2018 Page 10 of 23

11 Configuring GTm 5250 Configuring GTm 5250 The following instructions are for setting up the GTm Initial configuration 1. On the GTm 5250 touchscreen controller, press the settings button to view settings and the IP address. 2. In a web browser, navigate to the IP address of the GTm Select a configuration. If you are using Maestro, choose Hosted or On-premise, or choose Demo/Unmanaged if you will not use Maestro to manage the GTm. If you choose Demo/Unmanaged, you configure the GTm using its web interface; the settings are available under Status. If you choose Maestro, you will manage the GTm using Maestro and you will only configure proxy settings and additionally, 802.1x settings, if required, through the web interface. 4. Network configuration Proxy server: If there is a proxy server for your deployment, you need to configure the details of that for the GTm. Note that this is the same configuration as you would use for a PC running a Skype for Business/Lync client in the same location on your network. To configure the proxy server settings, go to Proxy: 802.1x: If you will deploy the GTm into a network that is using 802.1x, select Configure 802.1x: The GTm 5250 supports 802.1x with EAP-TLS authentication. For more information about configuring the GTm through the Maestro management platform, start here: Introduction to Maestro. GTm 5250, 27 April 2018 Page 11 of 23

12 Configuring GTm 5250 For more information about using GTm in demo/unmanaged mode, refer to Demo/Unmanaged GTm configuration. Allowing users to connect a laptop or other digital sources to the GTm 5250 Connect the DVI-I to DVI-I cable to Computer In 2 on the rear of the codec. For the convenience of the GTm 5250 users, leave the other end of the cable on the meeting room table. This allows users to connect a laptop to the GTm 5250 when they need to do so. The GTm 5250 includes a selection of adaptors to be used with the DVI-I to DVI-I cable where the video output of a PC is other than DVI-I (for example, VGA, HDMI, DVI-D). Additionally, you can connect an HDMI source to Computer In 1 on the rear of the codec. This can be useful where you have a permanent digital source that you want to connect to the GTm, for example an Apple TV or whiteboard. When users are in a meeting, they can select to share content using the touchscreen controller. If more than one source is connected, the GTm 5250 displays content from the most-recently connected source. Connect PC audio out (or indeed another audio source) to the audio line-in on the rear of the codec to send PC audio to the speakers at the far end of the call. Near-end camera control for GTm 5250 The Camera Control tab on the home screen provides you with controls for the GTm 5250 PTZ camera. The active camera selector reflects the currently selected camera. The near-end camera control allows you to pan, tilt, and zoom your camera. This control is available both in a call and before you make a call. Camera presets Camera presets are pre-defined camera positions. For example, a pre-defined position that points the camera at the whiteboard, or that changes the camera to a wide-angled view. Room users can select the position they require from the Camera Control tab on the GTm 5250, 27 April 2018 Page 12 of 23

13 Configuring GTm 5250 touchscreen controller and they can swap between presets at any time. GTm room systems can have up to five camera presets. You will create the camera presets using Maestro. Refer to Maestro room management. Presets appear on the touch panel. Standby mode When the GTm goes into standby mode, the screens darken, the microphone is disabled, and the camera turns away from the room. The touchscreen controller does not dim unless it is during out-of-hours. Refer to the Knowledge Center for more information about out-of-hours functionality. The GTm does not go into this state if an active content source is connected. If you touch the controller or connect a content source, the GTm comes out of standby mode such that the screens will display the content. The camera and microphone will come out of standby mode if there is an active call. Standby mode can be disabled using Maestro. Refer to the Knowledge Center for more information about standby mode. GTm 5250, 27 April 2018 Page 13 of 23

14 Typical installation This diagram shows a typical installation of a GTm 5250 system. Configuration To view settings and IP address, press settings on the touchscreen controller. To register the GTm and to configure audio, display, and other settings browse to the IP address of the GTm. The selector on the rear of the PTZ camera must be correctly set. Refer to the camera documentation, or to the GTm documentation on Amplifier and loudspeakers (Optional) PTZ camera control (VISCA In) Power supply for camera Network StarLeaf Touch 2035 PTZ camera video-out Power Microphone PC video-in (Optional) Telepresence screen 1 Telepresence screen 2 (Optional) StarLeaf Group Telepresence Installation Guide Page 14 of 23

15 Typical installation GTm 5250, 27 April 2018 Page 15 of 23

16 Using the audio injector Using the audio injector If you want to send sound over HDMI to the screen of the GTm 5250 room system, you must use the audio injector. The dip switches on the audio injector must be correctly set. All dip switches must be zero except Mode switch 0, which must be set to 1. This is shown below EDID Mode GTm 5250, 27 April 2018 Page 16 of 23

17 Appendix: LED behavior Appendix: LED behavior Network port LED LED Link/Activity LED (Yellow) (On the left when looking at the port) Gigabit LED (Green) (On the right when looking at the port) State Solid yellow indicates there is a link, flashing when there is activity, off when there is no link On for 1000 Mbit/s link, off for 10/100 Mbit/s link or no link StarLeaf Controller Port LED behavior LED Link/Activity LED (Yellow) (On the left when looking at the port) Gigabit LED (Green) (On the right when looking at the port) State Solid yellow indicates there is a link, flashing when there is activity, off when there is no link On for 1000 Mbit/s link, off for 10/100 Mbit/s link or no link Power and Status LED behavior Power LED Status LED State Solid blue Solid yellow Power has been applied to the unit, but it has not started services yet Solid blue Solid green The unit has booted up and everything is working properly Solid blue Solid red There is a problem. This can indicate overheating and/or fan failure GTm 5250, 27 April 2018 Page 17 of 23

18 Appendix: Ports and protocols Appendix: Ports and protocols This is a list of ports and protocols used by the GTm. You will need this if your network has Network Access Control (NAC) enabled, which analyzes traffic from the unit for security purposes. GTm system connectivity Outbound Port Host Protocol Notes 53 DNS server as defined in the network configuration 67 Broadcast DHCP server 443 *.maestro.starleaf.com Local Maestro server TCP/UDP (DNS) UDP (DHCP) TCP (HTTPS) Used to resolve domain names or find services (for example, in autodiscovery on older configurations using SRV or A records) Requests to DHCP server Management server connection (either Cloud or on-premise) * currently denotes either config or fw. If you are using a proxy, the whitelist should be *.maestro.starleaf.com, and maestro.starleaf.com if the first rule doesn't cover this 5355 Windows machines TCP/UDP (LLMNR) Used to resolve names on the local network All source ports are ephemeral, that is, , unless otherwise specified. Inbound Port Host Protocol Notes 68 DHCP server UDP (DHCP) Responses from DHCP server GTm 5250, 27 April 2018 Page 18 of 23

19 Appendix: Ports and protocols Port Host Protocol Notes 80 Any TCP (HTTP) Endpoint control API 443 Any TCP (HTTPS) Web UI All source ports are ephemeral, that is, , unless otherwise specified. On-premise Skype for Business 2015 or Lync 2013 Outbound Port Host Protocol Notes 80 lyncdiscover.domain lyncdiscoverinternal.domain autodiscover.domain TCP (HTTP) Used in Lync and EWS autodiscovery 88 AD server TCP/UDP Kerberos authentication 443 Local webticket ADFS wsfed servers TCP (HTTPS) Various authentication modes need external servers (also EWS server) 3478 Edge server UDP (STUN/MSTURN) Used for external user access to A/V sessions and media (UDP) 5061 Front End server TCP (MTLS) Used for client-toserver SIP traffic for external user access Front end server Other client Front end server Other client Front end server Other client UDP TCP TCP (PSOM) Audio, and video (minimum of 40 ports required) Audio, video, and application sharing Peer-to-peer file transfer (for conferencing file transfer, clients use PSOM) GTm 5250, 27 April 2018 Page 19 of 23

20 Appendix: Ports and protocols All source ports are ephemeral, that is, , unless otherwise specified. GTm on external network If the GTm is not located on the same local network as the Skype for Business deployment, that is, if it has to connect using the Edge server, the following ports and protocols also apply. Port Host Protocol Notes 443 Edge server TCP (TLS) Used for client-toserver SIP traffic for external user access 443 Edge server TCP (PSOM/TLS) Used for external user access to web conferencing sessions 443 Edge server TCP (STUN/MSTURN) 3478 Edge server TCP (STUN/MSTURN) Used for external user access to A/V sessions and media (TCP) Used for external user access to A/V sessions and media (UDP) Other client UDP Audio, and video Other client TCP Audio, video, and application sharing 50,000-59,999 Edge server UDP Audio, and video 50,000-59,999 Edge server TCP Audio, video, and application sharing All source ports are ephemeral, that is, , unless otherwise specified. Skype for Business Online Outbound Port Host Protocol Notes 443 Skype for Business Online servers t TCP (HTTPS) Webticket, wsfed authentication GTm 5250, 27 April 2018 Page 20 of 23

21 Appendix: Ports and protocols Port Host Protocol Notes 443 Skype for Business Online servers t 443 Skype for Business Online servers t 443 Skype for Business Online servers t Skype for Business Online servers t 50,000-59,999 Skype for Business Online servers t Other client 50,000-59,999 Skype for Business Online servers t Other client 50,000-59,999 Skype for Business Online servers t Other client TCP (TLS) TCP (PSOM/TLS) TCP UDP TCP/UDP TCP/UDP TCP SIP signaling PSOM connections web conferencing Audio, video, and application sharing (source port depends on configuration) Audio, video, and application sharing (source port depends on configuration) Audio (source port 50,000-50,019) Video (source port 50,020-50,039) Application sharing (source port 50,040-50,059) All source ports are ephemeral, that is, , unless otherwise specified. The full range of Skype for Business Online IP addresses is available here Inbound Port Host Protocol Notes 50,000-50,019 Skype for Business Online servers Other client TCP/UDP Audio (source port 50,000-59,999) GTm 5250, 27 April 2018 Page 21 of 23

22 Appendix: Ports and protocols Port Host Protocol Notes 50,020-50,039 Skype for Business Online servers Other client 50,040-50,059 Skype for Business Online servers Other client TCP/UDP TCP Audio (source port 50,000-59,999) Application sharing (source port 50,000-59,999) All source ports are ephemeral, that is, , unless otherwise specified. The full range of Skype for Business Online IP addresses is available here GTm 5250, 27 April 2018 Page 22 of 23

23 Legal information Legal information Third party software acknowledgments Acknowledgments of third-party software are available at: Disclaimers and notices Copyright StarLeaf All rights reserved. This guide may not be copied, photocopied, translated, reproduced, or converted into any electronic or machine-readable form in whole or in part without prior written approval of StarLeaf Limited. StarLeaf Limited reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of StarLeaf Limited to provide notification of such revision or change. StarLeaf Limited provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. StarLeaf Limited may make improvements or changes to the product(s) and/or the program(s) described in this documentation at any time. All other product and company names herein may be trademarks of their respective owners. GTm 5250, 27 April 2018 Page 23 of 23