NN Multimedia Communication Portfolio MCS 5100 Web Client Manager Basics. Standard MCS (02.02) December 2003

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1 NN Multimedia Communication Portfolio MCS 5100 Web Client Manager Basics Standard MCS (02.02) December 2003

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3 Overview Functional description The Web Client Manager (WCM) is an optional functional component of the Multimedia Communication Server 5100 (MCS 5100) solution. It provides the interface for communication between the Multimedia Web Client and the SIP Application Module and SIP Provisioning Module. These communications include sending and receiving multimedia calls; obtaining subscribers service packages, updating address books, and presence statuses of buddies. Web Client Manager The Web Client Manager manages web-based client applications and enables subscribers to access SIP services from a browser. The Web Client Manager also provides the Multimedia Web Client feature set and enables the interworking of the Multimedia Web Client and the SIP Application Module. The Web Client Manager is deployed from the System Management Console. Once the Web Client Manager is deployed, the administrator can access it through a web browser as soon as the end user s account is set up. Hardware Server hardware hosting the Web Client Manager MCS 5100 Web Client Manager Module software is hosted by SunFire V100 servers. The number of servers depends on the deployment sce- Multimedia Communication Server 5100 Web Client Manager Basics

4 4 nario. The hardware is detailed in the following table. Hardware Sun Fire V100 Details Mhz UltraSparc CPU 1 GB RAM 2 40 GB Disks 24x internal CD-ROM Drive 10/100 Base-T internet ports USB ports Universal Sliding Rack Mount Kit MCS 5100 OAM&P strategy The OAM&P strategy for MCS 5100 to manage system operations from a central location. The central location for OAM&P management is in the Management Module which resides on the Management Server. From the System Management Console, you can view, add, modify, delete, lock, and unlock the various components in the system. Interfaces The Web Client Manager is used to control or manage the signaling of the Multimedia Web Clients. The signaling between the clients and the manager is done by way of Web Client Session Control Protocol (WCSCP)/TCP. The Web Client Manager has the following two interfaces: SIP/UDP or SIP/TCP. The Web Client Manager uses this interface to send SIP signaling to the SIP Application Module (port 5060) for requests on behalf of Multimedia Web Clients. WCSCP/TCP. The Web Client Manager uses this interface to control or manage sessions of the Multimedia Web Clients. User interfaces The System Management Console manages the Web Client Manager. NN MCS Standard December 2003

5 Upgrades Overview The upgrades to the Web Client Manager (WCM) are performed either by installing and deploying or updating the software load. Updating a software load allows any provider customization to remain intact, while updating the software to the desired load. This section describes the update strategies for the WCM. Updates have the following characteristics: They introduce new functionality across many components without affecting network stability. If a server update fails, you have a choice of rolling it back or not. It does not roll back automatically. Updating the WCM load Maintenance updates are performed from the System Management Console. Please refer to MCS 5100 System Management Console User Guide for more information. The update operation on the System Management Console allows system administrators to upgrade the WCM to future maintenance releases, or downgrade the WCM to a previous maintenance release. The order in which the maintenance release software updates to MCS 5100 are deployed is extremely important. Refer to Maintenance release software updates tasks sequence table in the MCS 5100 Basics document. Note: Failure to perform updates in the specified order will result in loss of service. Follow the procedure to update the WCM: at the System Management Console 1 Select the WCM component (wcm1) in the system hierarchy tree as shown below. Multimedia Communication Server 5100 Web Client Manager Basics

6 6 Figure 1 Locating the WCM component 2 Right-click on the component name and select the Update option. 3 When the load list dialog box appears, select the load to which you are updating. This list shows all the available WCM loads except the one that is currently running on the System Management Console. Figure 2 Selecting the load list NN MCS Standard December 2003

7 7 4 Select the Apply button. General WCM properties are defined in the Web Client Manager tab. Modifications to the Web Client Manager tab can be made without locking any components. Modifications take effect immediately. See the Configuration chapter in this document for more information. Figure 3 Updating the WCM 5 Information tabs contain the currently configured values. Modify any required information. See the Configuration chapter in this document for more information. 6 After entering the appropriate data, select the Apply button. The Adding Services Progress dialog box appears. Note: The older WCM software load is still running and providing service until you press the Apply button. Multimedia Communication Server 5100 Web Client Manager Basics

8 8 Figure 4 Adding services progress dialog box 7 When the update process completes successfully, you will see the dialog box shown below. Figure 5 Successful update dialog box NN MCS Standard December 2003

9 Fault management Network fault management strategy The MCS 5100 system handles network fault management through alarms and logs. Multimedia Web Client alarms and logs are viewed from the System Management Console. (See the System Management Console Basics NTP for tasks related to alarms and logs.) Multimedia Communication Server 5100 Web Client Manager Basics

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11 Configuration Network strategy The MCS 5100 network strategy is to configure all of the components in a central location. The central location for configuration is the Management Server Console. The following sections provide information on configuring the Web Client Manager. Configuration procedures Log in to the management server console. For detailed procedures on logging into the management server console, please refer to the System Management Console Basics document. Configuration details When you deploy the WCM, you will also need to deploy the web bundle (otherwise the web client will not work). In the Web Client Manager tab of the WCM bundle, ensure that WCM Socket Server Active is checked. Ensure all values in the Web Client Manager tab are the same as the Web bundle s (except for the Socket Server Active tab). Adding the Web Client Manager component server from the management console 1 Select the server that the Web Client Manager will be added to from the system hierarchy. 2 Right-click the highlighted word component to get the option to add a component. 3 Select Add and then Component. 4 Select WCM from the load list. 5 You will be prompted to configure the component. Multimedia Communication Server 5100 Web Client Manager Basics

12 12 6 Configure the component attributes. (For configuration property details, place your cursor over the property and a definition help box will pop up.) 7 Click Apply. Figure 6 Web Client Manager tab NN MCS Standard December 2003

13 13 Table 1 Web Client Manager Properties Configuration Property WCM Socket Server Active WCM Socket Server Host WCM Socket Port Audio RTP Port Low Audio RTP Port High Use SSL Keep Alive Ping Format Type: Boolean Range: checked or unchecked Default: checked Type: String Range: xxx.xxx.xxx.xxx MinLength = 7 MaxLength = 15 Default: Type: PositiveInteger Range: N/A, Min = 0 Max = Default: 3090 Type: PositiveInteger Range: N/A, Min = 0 Max = Default: Type: PositiveInteger Range: N/A, Min = 0 Max = Default: Type: Boolean Range: checked or unchecked Default: checked Type: Boolean Range: checked or unchecked Default: checked Description Start the WCM socket server Socket Server IP Address WCM socket port number Starting Port Address for RTP Port stream Ending Port Address for RTP Port stream Use SSL in the socket connection Keep the connection alive with ping messages Multimedia Communication Server 5100 Web Client Manager Basics

14 14 Table 1 Web Client Manager Properties Configuration Property Ping Time Out Timer Ping Interval Timer Connection Time Out Timer Format Type:PositiveInteger Range: N/A, Min = 1 Max = 3600 Default: 60 Type: PositiveInteger Range: N/A, Min = 30 Max = 1200 Default: 120 Type: PositiveInteger Range: N/A, Min = 90 Max = 3600 Default: 360 Description Ping time out timer value in seconds Ping interval value in seconds Connection time out value in seconds Figure 7 User Agent Server tab NN MCS Standard December 2003

15 15 Table 2 User Agent Server Properties Configuration Property Application Server Host Application Server Port Inband Signaling Click-to-Call Cancel Delay Format Type: String Range: xxx.xxx.xxx.xxx MinLength = 7 MaxLength = 15 Default: proxy host IP address Type: PositiveInteger Range: MinLength = 0 MaxLength = Default: 5060 Type:boolean enabled (true) disabled (false) Default: true Type: Positive Integer Range: N/A, Min = 6 Max = 60 Description Application Server IP address Application Server Port number When this field is disabled, the gateway generates DTMF tones. When this field is enabled, the web client generates DTMF tones. Click-to-Call cancel delay value in seconds Multimedia Communication Server 5100 Web Client Manager Basics

16 16 Figure 8 SIP TCF Base tab Table 3 SIP TCF Base Properties Configuration Property Transport Config Invite Timer Format Type: String Range: xxx.xxx.xxx.xxx MinLength = N/A, 7 MaxLength = 15 Default: proxy host IP address Type: PositiveInteger Range: Min: Max: Default: 1280 Description Specifies the transport, IP addresses, and ports Controls the maximum time to wait for an INVITE to receive a final response, after receiving a provisional response Time is in milliseconds NN MCS Standard December 2003

17 17 Table 3 SIP TCF Base Properties Configuration Property Maximum Number of Redirections Initial Maximum Hop value Format Type: PositiveInteger Range: Min: 3 Max: 10 Default: 5 Type: PositiveInteger Range: Min: 5 Max: 50 Default: 20 Description Maximum number of redirections allowed before a request is dropped Maximum number of hops allowed before a request is dropped Figure 9 Database Base tab Multimedia Communication Server 5100 Web Client Manager Basics

18 18 Table 4 Database Base Properties Configuration Property Primary Host Connections Secondary Host Format Type: PositiveInteger Range: xxx.xxx.xxx.xxx MinLength = N/A, 7 MaxLength = 15 Default: host IP address Type: PositiveInteger Range: Min: 1 Max: 16 Default: 5 Type: PositiveInteger Range: Min: 0 Max: 15 Optional: checked Description IP Address of primary database Valid IPV4 Address Number of database connections IP Address of replicated database Valid IPV4 Address(optional) Figure 10 Conference Service tab NN MCS Standard December 2003

19 19 Table 5 Conference Service Properties Configuration Property Conf Server URL Format Type: PositiveInteger Range: MinLength = 0 MaxLength = 128 Optional: checked Default:sip:conferen ce Description Conference Server URL Multimedia Communication Server 5100 Web Client Manager Basics

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21 Accounting management Strategy The Web Client Manager (WCM) does not do any accounting management. For more information on accounting, please refer to the Accounting Module Basics NTP. Multimedia Communication Server 5100 Web Client Manager Basics

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23 Performance management Performance management Web Client Manager performance is monitored through the System Management Console GUI by way of Operational Measurements. Refer to the System Management Console Basics NTP for information on OMs and viewing OMs. Multimedia Communication Server 5100 Web Client Manager Basics

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25 Security and Administration Security strategy overview For the security strategy please refer to the MCS 5100 Network Engineering Guide. For basic administration please refer to the System Management Console Basics NTP. Multimedia Communication Server 5100 Web Client Manager Basics

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28 Multimedia Communication Portfolio MCS 5100 Web Client Manager Basics Copyright 2003 Nortel Networks, All Rights Reserved NORTEL NETWORKS CONFIDENTIAL: The information contained in this document is the property of Nortel Networks. Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use same for evaluation, operation, and maintenance purposes only. Changes or modifications to the MCS 5100 Web Client Manager Basics document without the express consent of Nortel Networks may void its warranty and void the user s authority to operate the equipment. Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. *Nortel Networks, the Nortel Networks logo, the Globemark, UNIStim, MCS 5100, Nortel, Northern Telecom, and NT, are trademarks of Nortel Networks. Publication number: NN Product release: MCS Document release: Standard (02.02) Date: December 2003 Printed in the United States of America.