Welcome to our Webinar!

Transcription

1 Welcome to our Webinar! We will commence at: 9:00am PDT - 11:00am CDT - 12:00pm EDT Friday 26 th July 2013 Webinar audio is available via your Computer (VoIP): Preferably using a USB headset or similar equipment connected to your PC. See audio configuration details on this link: or Dial in to the webinar audio via your PSTN phone with these details: United States Attendees Canadian Attendees Toll: +1 (516) Toll: +1 (647) Access Code: Access Code: Audio PIN: on your GoToWebinar PC Dashboard If you have questions during the Webinar During the formal presentation: use the chat service on the dashboard During the Q&A Session: click the raise hand icon on the dashboard and we will cue you in and open your audio channel fire way with your question for everyone to hear!

2 Webinar Agenda This webinar takes a practical look at the deployment process for the 3CX Telephone System. Introduction Presentation: Deploying 3CX 3CX: Open and Tested 3CX Features Delivering Employee Mobility Call Center Features with 3CX MyPhone Supported Operating Systems Support for Gateways Hardware Requirements 1 & 2 Installation Wizards Selecting a Webserver Installing Prerequisite Software Configuration Wizard Presentation (Cont) Create a new PBX or restore SMTP Server and Logon details Setting Up Extensions Dialing Codes Configuring VOIP Provider Finalising Installation and Registration Adding a Gateway 1 & 2 Becoming a 3CX Partner 3CX Training Coming soon Q&A,

3 3CX Phone System Overview SIP Standard based software PBX Works with all major: SIP Phones VoIP Gateways VoIP Providers No need for proprietary hardware

4 3CX Phone System Overview Licensed based on concurrent calls Supports optional licenses expansion licenses(no reinstalls) Call Center Multi-tenant license Hotel service Licenses Virtualization support

5 3CX - Overview Web based management Auto- Provisioning of supported phones Scales Backup PBX to disk or virtualize for quick recovery Multi site presence Voic to

6 3CX - Overview Easily set up remote extensions using 3CX Tunnel Forward calls to mobile when out of office Based on office hours, Caller ID Allow user to send to company voic

7 Call Centre Features with 3CX MyPhone Real time agent & queue status and statistics Additional advanced queue strategies Agent features and more detailed reporting Call Back Listen in, Listen & Whisper and Barge in

8 3CX Deployment Reseller/Partner registration What Operating System Software ( License Key Ports Wizard Web Console Gateway (optional)

9 3CX Deployment Reseller/Partner registration 3CX Partner Registration AlloyCP Reseller Registration At the 3CX include ALLOYCP in the final comments field At AlloyCP include Resale Certificate number Any questions Call

10 3CX Deployment Windows 7 Professional/Ultimate/Enterprise SP1 (32 & 64-bit) Windows 2003 Web/Standard/Enterprise/DataCentre Editions (32 & 64-bit) (Abyss Webserver Only) Windows 2003 R2 Web/Standard/Enterprise/DataCentre Editions (32 & 64-bit) (Abyss Webserver Only) Windows 2008 Foundation/Web/Standard/Enterprise/Datacentre (32 & 64-bit) Windows 2008 R2 Foundation/Web/Standard/Enterprise/ Datacentre (32 & 64-bit) Windows 8 Windows 2011 SBS Essentials/Standard Edition (64 bit) Windows Server 2012

11 3CX Deployment Software ( Order the licenses Decide which server Not a Exchange, Share-point or MS SQL server by choice Prepare the network

12 Hardware Requirements 1

13 Hardware Requirements 2 NOTE: We will be publishing a recording and a PDF copy of this Webinar to the Alloy website.

14 3CX Deployment Protocol Port Description Port Forwarding Required TCP 4515 Port used for Data communication for MyPhone Yes - if you intend to make the MyPhone functionality available from outside your LAN TCP 4516 Port used for Data communication for Wallboard Yes - if you intend to make the Wallboard functionality available from outside your LAN TCP 5000 The port used for the 3CX Management Console, the Yes - if you intend to make this available from 3CX MyPhone Interface, the 3CX Hotel Module - outside your LAN whether using Abyss or IIS Yes - for communication with VoIP Providers UDP & TCP CX Phone System (SIP) and Remote Extensions that are NOT using the 3CX Tunnel Protocol TCP CX Phone System (SecureSIP) Yes - for communication with remote extensions via SecureSIP UDP & TCP 5080, 5081, etc Listener for the 3CX Tunnel Protocol for bridge connections. Each tunneled bridge connection binds to a port number incrementally. This is a local port used for inter-process communication (not for the connection between the phone systems) No Yes - for communication with remote UDP & TCP CX Tunnel Protocol Service Listener extensions using the 3CX Tunnel Protocol (within 3CX Phone for Windows / Android / iphone) or using the 3CX SIP Proxy Manager UDP CX Fax Receiver Service (SIP) No TCP CX Phone System Database Server (PostgreSQL) No - connections to the Database Engine from outside the 3CX Phone System machine should not be allowed

15 3CX Deployment Protocol Port Description Port Forwarding Required TCP CX Phone System Inter-Process communications No TCP CX IVR Service (vxml) No TCP CX Configuration Service No UDP UDP (default) (default) 3CX Media Server (RTP) - LAN audio/video/t38 streams 3CX Media Server (RTP) - WAN audio/video/t38 streams UDP CX Parking Orbit Service (SIP) No UDP CX Parking Orbit Service (RTP) No UDP CX Conference Room Service (SIP) No UDP CX Conference Room Service (RTP) No UDP CX IVR Service (SIP) No UDP CX IVR Service (RTP) No No Yes

16 Installation Wizards Install 3CX in minutes with the installation wizard Automatically configure VoIP providers and gateways

17 Selecting a Webserver Windows IIS or Abyss Webserver 3CX may automatically pick the web server for best compatibility

18 Installing Prerequisite Software 3CX will automatically download and install Pre-requisite software

19 Configuration Wizard Setting up Language Defining Local and Public IP

20 Create a new PBX or restore Create new PBX or restore from backup Select minimum digits for Extensions

21 SMTP Server and Logon details Select SMTP Server for PBX Notifications Administrator Username and Password

22 Setting Up Extensions Create Operator Extension

23 Country and International Dialling Codes Select Country Choose which country this PBX can call out to

24 Configuring VOIP Provider Configure VoIP provider Manual or automatic configuration

25 Finalising Installation and Registration Online registration and activation

26 Support for Gateways 3CX Supported Gateways List: Built in Templates for simple easy configuration Compatible with POTS/FXO gateways, BRI and PRI Alloy Sell and Support Epygi & Patton (TBA)

27 Adding A Gateway 1 Click on Add and select PSTN Gateway Select Model Select Tone set

28 Adding A Gateway 2 Configure IP address for the gateway Configure Authentication details for each port Generate Configuration file for supported gateways

29 3CX Tech Training Courses 3CX online videotraining Basic Advanced

30 Coming soon. Our next Reseller Webinars: New Generation Business SIP Handsets Friday August 2 nd Yealink RPS What Why and How Friday August 9 nd Info and Registration:

31 Questions? If you would like to ask a question, click the Raised Hand icon in your GoToWebinar Dashboard. We will activate your voice channel and cue you in.

32 Thank You.... for attending the 3CX/AlloyCP Webinar! Download 3CX Phone System today!