M y F i d e l i o. N E T

Transcription

1 Introduction... 2 Subscribe to new booking channel/web site in myfidelio.net... 3 Add channel configuration manually... 4 Channel guarantee... 5 Channel credit cards... 6 Channel room types... 7 Add channel by copying existing channel Inactivate a channel Load a new rate code and distribute it to a channel Load and distribute a new rate code at your property Distribute a Rate to a booking channel Negotiated rate for ADS websites via Pegasus Load Negotiated rate for ADS via Pegasus Distribute a Negotiated Rate to a booking channel Create a company profile

2 Introduction You have 3 different types of booking channels in myfidelio.net: 1. GDS for the Global Distribution Systems owned by the large airlines. 2. WEB for the different websites that connect directly to myfidelio.net 3. ADS for the websites that connect to myfidelio.net via the Pegasus switch. This document will only describe the process of loading rates and how to subscribe to an ADS or WEB type booking channel in myfidelio.net. Although we give you the connection and functionality to have your rates booked via the different websites, we recommend that you contact the website directly if you want to make sure that your hotel is considered, because it will depend on the individual websites business model and if they do only agreed rate or not, only do golf-business etc To subscribe to GDS channels please contact your closest customer service office. 2

3 Subscribe to new booking channel/web site in myfidelio.net Login to the myfidelio.net application with your normal login and password. Proceed to the Channel page, fill in your hotel code and make sure the channel-tab is active: Click on button New and you will get this form: Click on the arrow down on Channel and pick the channel that you want to add. The list will only show the channels that you are NOT already subscribed to. 3

4 All channels that go via Pegasus have a code that starts on WB. Other channels that you might see in there are Direct Connect channels that myfidelio.net offers. Choose the channel and click OK. Then tab once and the begin date and channel property ID is automatically filled in: Click OK and you will get a question to copy the channel configuration: If you have already one or more booking channels of the same type it will save you a lot of manual input to copy from that channel. I will continue here by selecting No to show you the steps when you have no channel to copy from. Add channel configuration manually Clicking No takes you back to the main channel display. Your new channel is highlighted in the list on the left. You have so far added the channel, now some basic configuration must be done. 4

5 Channel guarantee Click on the guarantee type on the top of the screen and then click new You will get this display, click on the arrow next to channel and find your new channel that you just added to your hotel. 5

6 Then click on guarantee type and choose one of the guarantees that you want to use for that channel. Once picked the channel converted value for that guarantee will be filled in by automation. Don t change that value. Click OK and then repeat as many times as needed for your setup. Channel credit cards On the main channel page click on card type tab and click New. 6

7 The form is almost identical to the guarantee type one. Choose the channel, choose the credit card type that you accept at your property and the converted channel card type value is automatically given. Click OK and then repeat as many times as needed for your setup. Channel room types Go to Rooms in the menu and click search to see your rooms in the list to the left. At the bottom of the display you will see if the room type that is highlighted already is setup for one or more booking channels. 7

8 Click on new at the bottom right to add this room type to a new booking channel and this new form will display: 8

9 Pick the channel by clicking on the arrow-down, then click on the arrow-down next to channel room: Pick any room (the codes are really only interesting for a GDS setup) and you can always change the description) Fill in begin-date and click OK. Repeat above steps for any other room types that you want to use for the booking channel. Now you are ready to start with the rate loading and distribution of your rates. 9

10 Add channel by copying existing channel On the channel page, fill in your hotel code and make sure the channel-tab is active: Click on button new and you will get this form: Click on the arrow down on Channel and pick the channel that you want to add. The list will only show the channels that you are NOT already subscribed to. All channels that go via Pegasus have a code that starts on WB. Other channels that you might see in there are Direct Connect channels that myfidelio.net offers. 10

11 Choose the channel and click OK. Then tab once and the begin date and channel property ID is automatically filled in: Click OK and you will get a question to copy the channel configuration: Click yes and select the booking channel that you want to copy the data from and click ok. Choose the channel that has similar business as the one you are adding, so that you can copy rooms, rates, credit cards etc 11

12 Now you will be asked what data you want to copy: Do only click those boxes you want to copy, because the Copy Function also directly distributes the data to the channel. If you just want to copy the credit cards, the guarantees and the marketing messages for the channels, you only click those four boxes you see in this picture. 12

13 If you click copy channel room types you will get more data to copy, like copy channel rate codes. Do only click these boxes when you want to distribute the room types and the rates directly to that new channel. If not, you can set this up later as well. If you choose to click all boxes, the complete data shown on the picture will be copied from the existing channel to the new one. 13

14 Please check your availability and inventory if there are any dates that you wish to restrict. Please also note that subscribing to the booking channel/ website provide you with the connection to the website, but if your hotel and rates are book able at the website depends on their own business model and the way the website collect data from Pegasus and myfidelio.net. To be sure that your hotel is on their website please contact the website directly. Inactivate a channel Go to channel screen and select the channel that you want to inactivate. 14

15 Make sure that the channel-tab is selected and click edit on the right side. Enter the end date from when you want the channel to be inactive and click OK. The channel is inactivated. 15

16 Load a new rate code and distribute it to a channel Login to myfidelio.net and click on Rates: Fill in your hotel code and click search to see the already loaded rates in the list to the left. At the bottom of the screen you see if the rate highlighted in the list is already distributed/ available in any booking channel. If you have no data in the channel management then the rate cannot be booked. 16

17 Load and distribute a new rate code at your property Fill in your hotel code and click search to see the already loaded rates in the list to the left. If you have a similar rate code already setup you can choose to repeat the rate code. Otherwise click on New Rate to add a rate. To search a rate on any field in myfidelio use two % signs as wild cards. For instance RACK brings up everything starting with RAC search for RAC%. Make sure that you select a rate that is available for the channels you want it to be sold at. Select and click on Ok and the following form will be displayed: 17

18 Fill out the Rate Header information and click on save. All the bold fields are mandatory ones. Continue to the Rate Detail Tab: 18

19 Once you have filled out all needed rate amounts click on save and then click on Close. Distribute a Rate to a booking channel Make sure that your new rate code is highlighted on the list on the left side, and then click on the publish button on the bottom right. Click on the arrow down and in the list that you get, check one or more booking channel(s) that you want the rate to be booked at. 19

20 The list will only contain the channels that the rate code can be added to and that your hotel is setup for. Once selected click OK You get back to this box with your channels now selected in the top: 20

21 For a public rate for ADS or WEB check the checkboxes the same as the picture above shows. For a negotiated rate you should not check regional availability. Restriction update and rate update are only for GDS channels. If you are adding a rate for both GDS and ADS, then check the boxes. Rate order: you can fill in a rate order here which will be reflected depending on how the website works with their displays. Click OK. The update might take a couple of minutes depending on how many channels you choose to publish your rate code too. Negotiated rate for ADS websites via Pegasus To have your negotiated rates available at the Pegasus websites you need to contact your nearest customer service office the same way you would do with a GDS negotiated rate. Customer service will add the security for your negotiated rate, so they will need to know: The name of the company The rate access code The name / SGA of the Pegasus website Please follow below steps to make sure that your rate is book able on the websites. Load Negotiated rate for ADS via Pegasus Begin by following the same steps as when you load a public rate see Load and distribute a new rate code at your property. Note: On the rate header make sure that you check the Negotiated check box: 21

22 Continue as normaly to the rate detail tab and add the price. The save and close the form. Distribute a Negotiated Rate to a booking channel Once the negotiated rate code is setup at your property, make sure that the rate code is highlighted on the list on the left side, and then click on the publish button. 22

23 You will get this form: Click on the arrow-down and in the list that you get, check one or more booking channel(s) that you want the negotiated rate to be booked at. 23

24 The list will only contain the channels that the rate code can be added to and that your hotel is setup for. Once selected click OK You get back to this box with your channels now selected in the top list: For a negotiated rate you should not check regional availability. Restriction update and rate update are only for GDS channels. 24

25 Rate order: not applicable for a negotiated rate. Click OK. Create a company profile You create a company profile in order to trace your business and it is also where we keep the security in myfidelio.net. Go to Profiles in the top menu. Fill in your hotel code and click on the arrow down next to Type: Select Company and click ok. Click New Profile. 25

26 Fill in Name of the company, phone numbers and address data and click OK to save and exit this form. Click on new Negotiated Rate. In this new form, click on the arrow-down and pick your rate code and click ok. 26

27 Click on New button at the bottom right of the form to create a New Channel Negotiated Rate : This form will come up: Click on the arrow-down next to channel and do your selection. Click on the arrow-down next to channel rate code and do your selection. Fill in begin date and on access code, fill in the same 3 letter code from the rate code then click OK. The profile is created and your negotiated rate is ready to be booked as soon as you have got an OK from your local customer service office. 27