T9 EPP KEYPAD FIELD UPGRADE

Transcription

1 T9 EPP KEYPAD FIELD UPGRADE TDN July 1, 2014 Corporate Headquarters B Street Long Beach, MS Phone: (800) Fax: (228) COPYRIGHT NOTICE 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware, LLC

2 T9 EPP KEYPAD INSTALLATION Document Updates July 1, 2014 Original *ATTENTION* All left and right orientation is determined by facing the front of the control panel on the ATM. 2

3 INTRODUCTION * Warning * ONCE THE T9 EPP KEYPAD IS INSTALLED AND ACTIVATED IN THE UNIT, IT CANNOT BE REMOVED. IF THE KEYPAD IS REMOVED FROM THE UNIT AFTER ACTIVATION, REACTIVATION IS REQUIRED AND CAN ONLY BE PERFORMED BY TRITON TECHNICAL SUPPORT. Contents RT2000 Kit Contents & Tools Required...4 Preparing the T9 for Installation...5 T9 Keypad Installation...6 RL5000, RL2000 & FT5000 Kit Contents & Tools Required...10 RL5000 T9 Keypad Installation...11 RL2000 T9 Keypad Installation...16 FT5000 T9 Keypad Installation

4 T9 EPP KEYPAD INSTALLATION RT2000 Installation REQUIRED PARTS AND TOOLS TOOLS REQUIRED KIT #2 Phillips screwdriver 11/32 open end nut wrench Side cut pliers ESD wrist strap with grounding cord T9 Upgrade Kit, RT2 US T9 Upgrade Kit, RT2 Canada Description Qty T9 PCI 3 EPP Keypad (English or English/French) 1 Dewhurst SPED Cable 1 SPED Mounting Bracket 1 #8-32 3/8 inch Pan Phillips Head Screw 6 #8-32 Star Washer Hex Nut 6 6 inch TY Wrap 10 4

5 FIELD UPGRADE INSTRUCTIONS Preparing the T9 EPP Keypad for Installation 1. Obtain the keypad and the mounting bracket. 2. Set the keypad face down. Place the mounting bracket on the keypad with the rounded tabs at the top of the keypad as shown below. Ensure the bracket sits flush on the keypad. Front view of rounded tabs at the top of the keypad. 3. Secure the bracket to the keypad as shown with the screws and nuts supplied in the Kit. 5

6 T9 EPP KEYPAD INSTALLATION T9 EPP Keypad Installation 1. Put the ESD wrist strap on and ground the cord. 2. Perform a proper shutdown of the unit. Open the control panel and flip the power switch on the power supply to the OFF (O) position. 3. Unlock and open the lower cabinet. Unlock the slides and pull the dispenser out to provide more working room in the control panel. 3. Locate the green Keypad Locking Handle to the lower right of the display assembly. Pull the handle down to release the keypad from the control panel. 4. Pull the keypad out of the opening. Disconnect all the cables from the back of the keypad. Set the keypad and bracket aside. 6

7 FIELD UPGRADE INSTRUCTIONS 6. Unplug the 1x4 function key cables from the left and right side of the display assembly. 7. Remove the cable tubing from the cable clip on the left side of the display assembly. Cut off the TY Wraps to open the cable tubing to expose the 1x4 function key cables. 8. Cut off the TY Wraps securing the 1x4 function cable. Remove the left and right 1x4 function cables. Discard them. 7

8 T9 EPP KEYPAD INSTALLATION 9. Plug the communication cable and the new 1x4 function cable into the back of the T9 EPP Keypad. 10. Place the T9 EPP into the SPED opening. While holding the T9 EPP in place, push the Keypad Locking Handle up to secure the keypad in place. 11. TY Wrap all the cables together as shown with the green arrow. Route the LEFT 1x4 function cable (indicated left with a label on the cable end) along the bottom of the display assembly. TY Wrap the cables again as shown with the red arrow. 8

9 FIELD UPGRADE INSTRUCTIONS 12. Plug the LEFT 1x4 function cable (indicated left with a label on the cable end) into the port on the left side (from the front of the unit) of the display assembly. Reinstall the cable tubing onto the cables. TY Wrap the tubing closed to secure and protect the cables. Cut off excess TY Wraps. 13. Route the RIGHT 1x4 function cable (indicated right with a label on the cable end) up the right side (from the front of the unit) of the display assembly and plug it into the port on the side as shown. 14. Reinstall the cable tubing onto the cables. TY Wrap the tubing together to secure and protect the cables. Cut off excess TY Wraps. Secure the cable tubing in the cable clip as shown. 9

10 T9 EPP KEYPAD INSTALLATION RL5000, RL2000 & FT5000 Installation REQUIRED PARTS AND TOOLS TOOLS REQUIRED KIT #2 Phillips screwdriver Side cut pliers ESD wrist strap with grounding cord T9 Upgrade Kit, RL2/RL5/FT5 US T9 Upgrade Kit, RL2/RL5/FT5 Canada Description Qty T9 PCI 3 EPP Keypad (English or English/French) 1 Dewhurst SPED Cable 1 K40 x 20 PT Fastener Screw 6 6 inch TY Wraps 3 10

11 FIELD UPGRADE INSTRUCTIONS RL5000 T9 EPP Keypad Installation 1. Put the ESD wrist strap on and ground the cord. 2. Perform a proper shutdown of the unit. Open the control panel and flip the power switch on the power supply to the OFF (O) position. 3. Unplug the three cables from the back of the keypad (two 1x4 function key cable, SPED data cable). 4. Unplug the SPED 1x4 function key cables from the right and left side of the display assembly. 11

12 T9 EPP KEYPAD INSTALLATION 5. Loosen, do not remove, the three cable clips indicated in the image below. Remove the SPED 1x4 function key cables. Discard. 6. Remove the 6 screws securing the SPED in place. Discard the screws. 12

13 FIELD UPGRADE INSTRUCTIONS 7. Set the T9 EPP Keypad into place. Secure the keypad with the 6 screws supplied. 8. Plug the 1x4 function key and data cables into the T9 keypad. 13

14 T9 EPP KEYPAD INSTALLATION 9. Route the 1x4 function key cable up over the top of the keypad and under the printer power cable as shown. Tighten the cable clip over the printer power cable (green arrow). 10. Continue to route the 1x4 function key cables in the groove up to the display assembly. Route the 1x4 cables under the printer data cable as shown. Route the LEFT side cable (indicated left with a label on the cable end) towards the left side (from the front of the unit) of the display assembly. (red arrow) Route the RIGHT side cable (indicated right with a label on the cable end) towards the right side (from the front of the unit) of the display assembly (green arrow). Tighten the two cable clips to secure the cables in place. 14

15 FIELD UPGRADE INSTRUCTIONS 11. Plug the 1x4 function key cables into the left and right side of the display assembly using the printed left and right labels on the cables to ensure they are plugged in correctly. 15

16 T9 EPP KEYPAD INSTALLATION RL2000 T9 EPP Keypad Installation 1. Put the ESD wrist strap on and ground the cord. 2. Perform a proper shutdown of the unit. Open the control panel and flip the power switch on the power supply to the OFF (O) position. 3. Unplug the three cables from the back of the keypad (two 1x4 function key cable, SPED data cable). 4. Remove the 6 screws securing the keypad in the control panel. Discard the screws. Remove the keypad and set aside. 16

17 FIELD UPGRADE INSTRUCTIONS 5. Remove the thumbscrew securing the main board to the display assembly. Set aside for reinstallation. 6. While lifting up on the green arm (red arrow), slide the main board away from the docking board (yellow arrow). Remove the mainboard and set aside for reinstallation. 17

18 T9 EPP KEYPAD INSTALLATION 7. Remove the three screws securing the main board bracket. Set the screws aside for reinstallation. 8. Carefully tilt the bracket up and set it out of the way to access the 1x4 function key cable. Unplug the 1x4 function cable from the display assembly. 18

19 FIELD UPGRADE INSTRUCTIONS 9. Unplug the 1x4 function cable from the left side (from the front of the unit) of the display assembly under the printer assembly. 10. Unroute the two 1x4 function key cables, removing them from the two cable clips (and cutting any TY Wraps). Discard the cables. 19

20 T9 EPP KEYPAD INSTALLATION 11. Set the T9 EPP Keypad in place in the control panel. Secure it with the 6 screws supplied. Be sure to attach the ground cable to the top left screw as shown. 12. Plug the SPED Data Cable and the supplied 1x4 function cable into the back of the T9 keypad. Route the 1x4 function cable through the two cable clips as shown. 20

21 FIELD UPGRADE INSTRUCTIONS 13. Route the 1x4 cables around the right side (from the front of the unit) of the card reader. Continue routing the right 1x4 cable (indicated right with a label on the cable end) along the right side of the display assembly. 14. Plug the right 1x4 function cable (indicated right with a label on the cable end) into the 1x4 assembly on the side of the display assembly. 21

22 T9 EPP KEYPAD INSTALLATION 15. Route the left 1x4 function cable (indicated left with a label on the cable end) underneath the printer chute as shown. 16. Plug the left 1x4 function cable into the 1x4 assembly on the left side of the display assembly as shown. 22

23 FIELD UPGRADE INSTRUCTIONS 17. Reinstall the main board bracket with the three screws previously removed. 18. Set the main board on the bracket and slide it towards the docking board until the green arm (green arrow) locks in place. Reinstall the green thumbscrew. 23

24 T9 EPP KEYPAD INSTALLATION FT5000 T9 EPP Keypad Installation 1. Put the ESD wrist strap on and ground the cord. 2. Perform a proper shutdown of the unit. Open the control panel and flip the power switch on the power supply to the OFF (O) position. 3. Unlock and open the lower cabinet. Unlock the slides and pull the dispenser half out to provide more working room in the control panel area. 4. Unplug the three cables from the back of the keypad (two 1x4 function key cable, SPED data cable). 24

25 FIELD UPGRADE INSTRUCTIONS 5. Remove the 6 screws securing the keypad in place. Keep the cables routed through the cable clip nut remove the screw. Discard the screws. Remove the keypad and set it aside. 6. Unplug the 1x4 function cables from the left and right side of the display assembly. 25

26 T9 EPP KEYPAD INSTALLATION 7. Cut the TY Wraps the secure the 1x4 function cables. Remove the 1x4 function cables and discard. 8. Place the T9 EPP Keypad in place and secure it with the 6 screws supplied. Be sure to secure the cable clip to the top right screw as shown. 26

27 FIELD UPGRADE INSTRUCTIONS 9. Plug the SPED data cable and 1x4 keypad cable into the back of the T9 keypad. 10. Plug the Right 1x4 function cable into the port on the right side (from the front of the unit) into the docking board. Plug the Left 1x4 function cable into the port on the left side (from the front of the unit) into the main board as shown. Right 1x4 cable port Left 1x4 cable port 27

28 T9 EPP KEYPAD INSTALLATION 11. Route and secure the 1x4 cables with the 3 TY Wraps supplied. If present, TY Wrap the cables to the TY Wrap clips secured under the main board as shown. Cut off the excess TY Wrap. 12. Unlock the slides and push the dispenser back into the cabinet. Ensure it locks into place. Close up and lock the unit cabinet. 28

29 APPENDIX G T9 KEYPAD COPYRIGHT NOTICE 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware, LLC

30 APPENDIX G Document Updates May 14, 2014 Original ** WARNING ** Once the T9 EPP Keypad is installed and activated in the unit, it CANNOT be removed. If the keypad is removed from the unit after activation, reactivation is required and can only be performed by Triton Technical Support. The T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for: The T9 EPP contains a removal detection switch that deactivates / TAMPERS the EPP if the EPP is ever removed from the ATM. Left and right halves of 3DES keys must be different. No two 3DES keys may have the same value. When replacing current keypad with a T9 EPP, activation is required upon installation. Contents NEW ERROR CODES...3 TO INSTALL THE T9 KEYPAD...4 PRIOR TO T9 KEYPAD ACTIVATION...5 TO ACTIVATE THE T9 KEYPAD...6 TO RECTIVATE THE T9 KEYPAD...7 REPLACING THE BATTERY IN THE T9 KEYPAD...8 G-2

31 T9 KEYPAD New Error Codes to Support the T9 EPP Error Code 625: SPED - Not Activated Cause: The EPP has not yet been activated for use. Recommended Action: Activate the EPP. Error Code 626: SPED - Not Authorized Cause: The EPP has been removed from the ATM. Recommended Action: Call Triton Technical Support for activation code. G-3

32 APPENDIX G To Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for RL1613, RL23XX, RL53XX, RT23XX, FT53XX and ARGO built with a T5 or T7 EPP keypad. No additional parts are required. Kits are available for Traverse. If replacing T9 see note below. All X2 RL23XX, RL53XX, FT53XX and RT23XX were manufactured with a T5 or T7 EPP beginning January 2, 2008 (Julian date of 08002). All RL1613, and ARGO were manufacturered with a T5 or T7 EPP. If the ATM has been updated from VISA T1 EPP to T7 OR it needs to be updated from a VISA T1 EPP, the applicable kits are available. All XScale RL51XX, RT21XX and FT51XX were manufacturered with VISA T1 EPP beginning December 29, 2004 (Julian date of 04363). Field Installation Instructions are available on The software must be updated to or newer. * NOTE* To install the T9 into the Traverse Unit: While holding the T9 EPP Keypad on a slight angle, position the keypad notch over the tab on the mounting bracket. Mounting Bracket Tab Keypad Notch Install the top of the keypad from left to right (from the rear) ensuring the keypad gasket is sitting flush against the control panel. Using slight pressure if needed, ensure the bottom half of the keypad is also sitting flush with the control panel. Secure the keypad with the 6 screws. G-4

33 T9 KEYPAD Prior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is imperative to check prior to activation as if it is not installed correctly, the EPP activation will fail. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 1 Dvice Status. 5. If the T9 EPP Keypad has been installed correctly, the Remove Detector Activated: will read TRUE. If the EPP Keypad is not installed correctly, the Remove Detector Activated: will read FALSE. If FALSE, check that the EPP is correctly aligned in the opening and secured tightly with all six screws. G-5

34 APPENDIX G To Activate the T9 Keypad NOTE: Activation is NOT required for units that ship with the T9 EPP installed. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 4 - Activate EPP. 5. When the activation is successful, the EPP activation successful message will appear. G-6

35 T9 KEYPAD To Reactivate the T9 Keypad NOTE: Triton Technical Support CANNOT supply an activation code without the Operator Id, Serial Number and Nonce numbers supplied in Step Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 4 - Activate EPP. 5. The following screen will appear. An activation code is required from Triton Technical Support to reactivate the T9 EPP Keypad. Contact Triton Technical Support with the Operator Id, Serial Number and Nonce numbers (supplied in the EPP Activation dialog box) for an activation code. 6. Enter the activation code. Press Enter on the keypad. If the code was entered correctly, the EPP activation successful box will appear. If the code was entered incorrectly, the EPP activation failed box will appear. If failed, repeat steps 4-6 (acquire a new code from Triton Technical Support). G-7

36 APPENDIX G Replacing the battery in the T9 Keypad NOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!! This EPP will be permanently damaged if the battery is removed and the keypad is unpowered before connecting a new battery. 1. Shutdown the unit with the proper shutdown procedures. Turn the power switch on the power supply to the OFF (O) position. 2. Remove the battery cover from the EPP. Set the cover aside for reinstallation. 3. DO NOT UNPLUG CURRENT BATTERY! Obtain a replacement battery. Plug the new battery into the spare battery connection. The spare battery can be ordered at 4. After the new battery is correctly installed, unplug and remove the old battery. 5. Secure the new battery in the compartment and reinstall the battery cover. G-8