Omnicast 4.7 SR1 Release Notes April, Click here for the most recent version of this document. Innovative Solutions

Transcription

1 Omnicast 4.7 SR1 Release Notes April, 2011 Click here for the most recent version of this document Innovative Solutions

2 COPYRIGHT NOTICE 2011 Genetec Inc. All rights reserved. Genetec Inc. distributes this document with software that includes an end user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law. The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc. s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document s last revision, and may not reflect the product at all times in the future. In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end user license agreement. "Genetec", "Omnicast", "Synergis", "AutoVu", "Federation", the Genetec stylized "G" and the Omnicast, Synergis and AutoVu logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions. "Security Center" and the Security Center logo are trademarks of Genetec Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. All specifications are subject to change without notice. PRIVACY RIGHTS NOTICE Video recording, access control and automated licence plate reading solutions are tools that provide the ability to record the images, whereabouts and activities of individuals. As such, these tools are powerful security and law enforcement aids and are meant to be used in a manner that does not infringe the privacy rights of individuals or organizations. Users are cautioned to make sure they are aware of the particular privacy laws of their respective countries and to use Genetec products accordingly. Document Title: Omnicast 4.7 SR1 Release Notes Documentation Number: Updated: August 5,

3 Table of Contents 1 Introduction 7 2 Contacting Customer Support 7 3 New Features New Features in 4.7 SR New Features in 4.7 GA Video trickling Audio improvements for Axis units HTTPS support Easier to add a unit Support for Axis Cross Line Detection Support for Axis Audio alarms Support for Sony Audio alarms New protocol for Bosch Autodome IP PTZ units Support for the Bosch VIPX1600-XFMD decoder Support for Axis IR-cut filter Support for Axis Auto-tracking PTZ command MJPEG support for Bosch units Support for ONVIF version New languages 9 4 Newly supported hardware 10 5 Supported Video Units 11 6 Additional Unit Information ACTi Configuring the ACTi ACD-2100 to stream MJPEG Axis Configuring the Axis P3301 unit Basler Changing the default port for input pin events Comtex Configuring the Comtex WB-H811 unit Configuring the Comtex WB-H811 unit with PTZ Mango DSP Configuring input pin wiring 13 3

4 6.5.2 Standby Archiver and input pin support Mavix Configuring the Media Racer 250 unit Samsung Changing the stream resolution Sanyo Configuring the Sanyo VCC-HD5X00 unit UDP Configuring your UDP unit for use with Omnicast: 16 7 Limitations and Known Issues Acti Limitations Known issues American Dynamics Limitations Known issues Arecont Limitations Known issues Axis Limitations Known issues Basler Limitations Known issues Bosch Limitations Known Issues Comtex Limitations Known issues Checkpoint Limitations Known issues DigiSensory 22 4

5 7.9.1 Limitations Known issues Econolite Limitations Known issues Generic Limitations Known issues Hikvision Limitations Known issues Interlogix Limitations Known issues IQinVision Limitations Known issues JVC Limitations Known issues Mango DSP Limitations Known issues Mavix Limitations Known issues Optelecom-NKF Limitations Known issues Panasonic Limitations Known issues Pelco Limitations Known issues Sharp 29 5

6 Limitations Known issues SightLogix Limitations Known issues Sony Limitations Known issues Teleste Limitations Known issues Toshiba Limitations Known issues UDP Limitations Known issues Verint Limitations Known issues Vivotek Limitations Known issues 34 8 General Operational Limitations 35 9 Fixed Issues Fixed in 4.7 SR Fixed in 4.7 GA 38 6

7 1 Introduction Omnicast 4.7 SR1 is a service release that improves the performance and quality, without adding any new features. After the software is released, any updates to this document will be available here. To make sure you have the most up-to-date information about this release, refer to the online version. Please note that this document is a cumulative release note that includes information from previous releases of Omnicast Contacting Customer Support For more information or support, you can contact the Genetec s Technical Assistance Center (GTAC) in the following ways: Genetec s Technical Assistance Portal (GTAP): For in-depth product technical information and assistance, customers can log in to the at support@genetec.com Telephone: Toll Free (USA & Canada): Europe: (Please visit gtap.genetec.com for a list of covered territories.) Fax: from Monday to Friday, 8:00 AM to 8:00 PM (Eastern time, GMT -5h) No matter how you contact us, it s a good idea to have all relevant product information available, including System ID and product version information. 7

8 3 New Features This section describes the new features added in each release of Omnicast New Features in 4.7 SR1 No new features were added in Omnicast 4.7 SR New Features in 4.7 GA Omnicast 4.7 GA includes the following new features: Video trickling The new "Trickling" feature allows you to selectively transfer video that's recorded on a camera to the Omnicast Archiver. The camera manages the recording and stores the video, eliminating the need for the camera to constantly stream video to the Archiver. Filters and schedules can be set up using the Config Tool so that only specific video is transferred, and this can be done during offhours when network traffic is minimal. This feature is supported for Axis, Bosch, and Genetec protocol units that have built-in edge recording capabilities. Also, your Omnicast license must support the Trickling option. For more details, see Trickling in the Omnicast Administrator Guide Audio improvements for Axis units Unicast UDP and RTSP stream over TCP are now supported as connection types for the microphone on Axis units. For more details, see Connection type between unit and Archiver in the Omnicast Administrator Guide HTTPS support For added security, Omnicast now supports Hypertext Transfer Protocol Secure (HTTPS) for units using the Axis, Sony, and Genetec extensions. An icon of a grey lock appears beside units that support HTTPS in the Discovery tool. HTTPS can be enabled using the Config tool using the Specific Settings tab for the unit, as well as in Server Admin. For more information, see Discovery Results, Adding Video Units, and Archiver Extensions in the Omnicast Administrator Guide Easier to add a unit The Add a unit dialog box now groups units by manufacturer. You select the manufacturer and model of your unit and Omnicast will automatically add the unit to the correct extension. Furthermore, if the proper extension does not exist when adding a unit, the Archiver will automatically create an instance of the extension without having to restart the Archiver. You can also add units using an IP address range or a port number range. For more details, see Adding Video Units in the Omnicast Administrator Guide Support for Axis Cross Line Detection Omnicast now supports receiving and storing cross line detection events from Axis units that have the 'Cross Line Detection' application installed. 8

9 3.2.6 Support for Axis Audio alarms Axis Audio alarm events are now supported in Omnicast and can be enabled or disabled using the Specific settings tab in the Config Tool. For more information about the Specific Settings tab, see Config Tool > Unit > Specific Settings in the in the Omnicast Administrator Guide Support for Sony Audio alarms Sony audio alarm events are now supported in Omnicast. These events are enabled in the unit itself. For more information on how to enable a Sony audio alarm, see your Sony documentation. For information about Omnicast events, see Events in Omnicast in the Omnicast Administrator Guide New protocol for Bosch Autodome IP PTZ units The new Bosch BiCom IP protocol for fourth generation Bosch Autodome IP PTZ units replaces the Bosch Bilinx protocol and is automatically enabled when adding a fourth generation Bosch unit. This new protocol supports 'position data return' and 'go to absolute' position PTZ commands. If a fourth generation Bosch Autodome IP PTZ unit already exists on your Omnicast system, you need to manually remove and add the unit again to have access to the new protocol and commands Support for the Bosch VIPX1600-XFMD decoder Omnicast now supports the Bosch VIPX1600-XFMD decoder Support for Axis IR-cut filter You can now use the Tile contextual menu of the Live Viewer to enable or disable the IR-cut filter for Axis units that support IR-cut filter. An "Auto" option is also available if you want the unit to automatically turn the filter on and off. For more information on how to use the Tile contextual menu, see Tile contextual menu in the Omnicast Live Viewer User Guide. For more information on Axis IR-cut filter, see your Axis documentation Support for Axis Auto-tracking PTZ command Omnicast now supports auto-tracking for Axis PTZ units. You can enable or disable this feature using the Specific Dome Commands dialog box. For more information about using specific commands, see Specific commands in the Omnicast Live Viewer User Guide. For more information about Axis Auto-tracking, see your Axis documentation MJPEG support for Bosch units Omnicast now supports M-JPEG streaming for Bosch units Support for ONVIF version1.02 Omnicast now supports ONVIF version New languages Omnicast now supports Arabic, Persian, Russian, and Thai. 9

10 4 Newly supported hardware The following units are now supported in Omnicast 4.7: Manufacturer Unit Models Extension Axis Q1921/-E Axis Bosch NDC-265-P NDC-255-P NDC-225-P NBN-498 VIP-X1-XF VIP X1600XFMD VG4 AutoDome H.264 NBC-265-P NBC-455 AutoDome Easy II IP VEZ- 211 Flexidome NDC-455-P Flexidome NDN-498-P Sony SNC-CH280 SNC-CH260 SNC-CH220 SNC-CH210 SNC-CH160 SNC-CH120 SNC-CH110 SNC-DH280 SNC-DH260 SNC-DH220/T SNC-DH120/T SNC-DH110/T SNC-DH210/T SNC-DH160 SNC-DH140T SNC-DH240T Bosch Sony 10

11 5 Supported Video Units For details such as firmware and certification status of the video units supported by Omnicast, see the Supported Devices list on Genetec s Technical Assistance Portal (GTAP): Please note that you ll be required to login using your address and password. 6 Additional Unit Information This section lists any supplemental information and configuration settings required in order for certain units to work with Omnicast. The information is listed by manufacturer and/or model. 6.1 ACTi Configuring the ACTi ACD-2100 to stream MJPEG In order for the ACD-2100 unit to be able to stream MJPEG, please do the following before adding the unit to the Archiver: 1. Open the unit s Web Page. 2. Click Setup > Video Setting. 3. From the Streaming Method drop-down list, select RTP Over UDP & Multicast. 4. Select the RTSP Authen Enable option. 5. Set the Encoder Type to MJPEG. 6. Set the RTSP Port to Click Save Reboot > Apply for your changes to take effect. 6.2 Axis Configuring the Axis P3301 unit In order for H.264 and multicast to work, some settings need to be applied using the unit s Web page before adding the unit to the Archiver: 1. Choose Setup > System Options > Advanced > Plain Config > WebService and make sure Enable Web Services is selected. 2. Choose Setup > System Options > Advanced > Plain Config > Image > Image IO MPEG H264 and make sure PS enabled is selected. 3. Choose Setup > System Options > Network > RTP and make sure the Multicast address and Port number are the same as those specified in Omnicast. 11

12 6.3 Basler Changing the default port for input pin events In order to receive input pin events from Basler units, the Archiver needs to open a TCP port for its HTTP server. The default port is If this port is already in use by the Archiver, you can change the default port by doing the following: 1. On the Archiver machine, navigate to the installation directory, typically C:\Program Files\Common Files\DVR Software 4.7\Extensions\Drivers\. 2. Using Notepad.exe, open the BaslerDriverConfiguration.xml file. 3. You will see text similar to the following: <BaslerDriverConfiguration> <HttpServerPort>8081</HttpServerPort> </BaslerDriverConfiguration> 4. Change the value of the HttpServerPort from 8081 to something else, such as Note The value for the HttpServerPort must be the same for all standby Archivers associated with the unit. 5. Save the file, and restart the Archiver service. 6.4 Comtex Configuring the Comtex WB-H811 unit Please complete the following configuration steps before adding the unit to the Archiver: 1. Open the unit s Web page. 2. Click on Video Settings. 3. Under Streaming 1 Settings: Set the Video Format to H.264. Set the RTSP Path to v1h264 (this field is case sensitive). 4. Click Apply Configuring the Comtex WB-H811 unit with PTZ If you want to use PTZ with the Comtex WB-811unit, the PTZ protocol, Camera ID, and Baud rate must be set using the unit s Web page. 12

13 6.5 Mango DSP Configuring input pin wiring Input pins on a Mango unit work with a logical circuit value of 0/1. Omnicast closing and opening events are mapped as follows: To trigger an input pin closing event, the voltage on the pins should be dropped from 5 volts to 0 volts. To trigger an input pin opening event, the voltage on the pins should be raised from 0 volts to 5 volts. On a Pegasus M unit, the default value is 1. To change it to 0, short the pins. On Condor VS-8 and VS-16 units, the default value is 0. To change it to 1, apply 5 volts on the pins. The voltage mentioned is approximate, for the exact voltage range; please see the documentation for your Mango DSP unit Standby Archiver and input pin support In order for input pin events to be received properly, only two Archivers can be associated with Mango units. In addition to this, the second Archiver also requires a specific configuration: 1. On the second Archiver machine, navigate to the driver installation directory folder. Typically found at C:\Program Files\Common Files\DVR Software 4.5\Extensions\Drivers. 2. Open the MangoDspDriverConfiguration.xml file in Notepad. You will see text similar to the following: <MangoDspDriverConfiguration> <HttpServerPort>8080</HttpServerPort> <HttpServerNumber>1</HttpServerNumber> </MangoDspDriverConfiguration 3. Change the value of the HttpServerNumber from 1 to The HttpServerPort must be the same for both Archivers, and available to both machines. Do not change the port number unless it s absolutely necessary. 5. Save the file and restart the Archiver service. 13

14 6.6 Mavix Configuring the Media Racer 250 unit To modify the camera s settings you need to use the Mavix Configurator. It is recommended to apply your settings before adding the unit to the Archiver. To change the IP address: 1. Open the Mavix Configurator and enter Administrator as the default username and Admin as the password. 2. Select the Update Firmware icon. 3. Click the Unit Auto Update tab and enter the IP address of the unit (default ). 4. Enter Administrator as the User and leave the Password blank. 5. Under MediaRacer, select At the bottom of the dialog box click Read and select the Change IP Settings option. 7. Enter the Mask and Gateway information and click Update. To select H.264 or MPEG-4 streaming: 1. Open the Mavix Configurator and enter Administrator as the default username and Admin as the password. 2. Select the Update Firmware icon. 3. Click the Manual Update tab and under Connect to and enter the IP address of the device. 4. Enter Administrator as the User and leave the Password blank. 5. Under MediaRacer, select From the drop-down in the middle of the dialog box, select taskman.ini. 7. Click Get > Edit. The file will open in Notepad. 8. In the Video section, find the Coding= value and change it to: Coding=8 if you want to stream H.264. Coding=7 if you want to stream MPEG Save the file and click Put. 14

15 To apply other video settings: 1. Open the Mavix Configurator and enter Administrator as the default username and Admin as the password. 2. Select the Units icon. 3. Click Add and enter the IP address of your device and select MediaRacer-250/C as type. 4. Click Update Site. Add a site if one is not already present. 5. Select the site in the list on the right, and then select the unit on the left side of the list and click the > button. 6. Close the Units dialog box and select the Configurator icon. 7. Select your unit in the list on the left to configure any additional settings. 6.7 Samsung Changing the stream resolution The MPEG-4 and M-JPEG stream resolution can be changed using the unit s Web page. To change the MPEG-4 stream resolution: 1. Open the unit s Web page. 2. Click the Video Setup tab and choose Streaming. 3. Choose the desired resolution from the Unicast Image Resolution drop-down list. To change the M-JPEG resolution you must modify the cam file located on the machine that is running the client application (Config tool). To do this: 1. Open the SNP-3750 Cam file using Notepad. This file is typically installed at C:\Program Files\Common Files\DVR Software 4.7\Extensions\Cam Files\Samsung SNP3750.cam. Note Modify the cam file on the machine that is running the Config tool 2. In the following line: <MjpegURLs>public/video.cgi?ch=1&resolution=cif</MjpegURLs> Replace cif with the desired resolution: qcif, cif or 4cif. For example: <MjpegURLs>public/video.cgi?ch=1&resolution=qcif</MjpegURLs> Note Use lowercase text only. 15

16 6.8 Sanyo Configuring the Sanyo VCC-HD5X00 unit Please ensure that your unit has two streams configured before adding the unit to the Archiver. To do this: 1. Open the unit s Web page. 2. Click on VIDEO/AUDIO. 3. Under STREAM, make sure STREAM 1 uses the H.264 codec and STREAM 2 uses the JPEG codec. 6.9 UDP In order for the streams to work correctly in Omnicast, there are some configuration settings that need to be applied using the Web page of the unit Configuring your UDP unit for use with Omnicast: 1. Open the web page for your UDP unit, click the Basic Configuration tab, and select Web Server. 2. Under HTTP(S) Settings, select the HTTP option and click Apply. Caution If this option is not enabled, automatic unit discovery will not work in Omnicast. 3. Click the Video & Audio tab, and select Codec. 4. Under Video Stream Codec Setting, click the First Stream tab and select H.264 from the Video Codec list, then click Apply. 5. Click the Second Stream tab, and select MPEG4 from the Video Codec list, then click Apply. 6. Click the System Options tab, and select RTSP/RTP. 7. Select the Does not include NAL unit header option. 8. Click the UNICAST tab, and select Enable RTP Session. 9. Under RTP Configuration-first stream, make sure the Session name parameter displays firststream. 10. Under RTP Configuration-second stream, make sure the Session name parameter displays secondstream. 11. Click Apply. 16

17 7 Limitations and Known Issues 7.1 Acti The following section lists unit limitations and known issues Limitations 1395 ACTi CAM65xx/66xx: Some Dynacolor PTZ commands are not working (ex. Run a pattern) ACTi CAM65xx/66xx: Some Pelco D and Pelco P commands are not working (ex. Menu, Flip and Record Patterns) Standby Archiver is not supported on multi-port units Software motion detection is not supported Unit motion detection is too sensitive when using small detection zones Audio is not supported ACTi units are limited to two Archiver connections WAN port must be used to connect the unit on the network The analog format cannot be changed Generic: Software Motion Detection is supported for MJPEG streams only ACTi ACM-7411: After every "Transmission lost" message, the Archiver sends a "Receiving RTP packets from multiple sources" message. The unit does send multiple UDP streams to the Archiver, but only for a few minutes Known issues ACTi units may reboot when you change the resolution Motion off events are not generated when using Full Screen (Unit) motion detection on an ACM-5611 unit. 7.2 American Dynamics Limitations MPEG-4 streaming over HTTP is not supported for the IP MiniDome and the IP Box Camera Known issues None. 17

18 7.3 Arecont Limitations 1848 Arecont cameras do not accept non-standard frame rates (ex. 22 fps will show up as 30 fps) AV5100: Still alarms may skip frames or take a long time to load when working with high bit rates (or low frame rates) Two video resolutions are supported: Full and Half resolution Multicast is not supported for MJPEG and H.264 streams. As a workaround, use multicast by Archiver When using an H.264 stream: Keyframe interval compression settings are not supported. They are set by the unit When using an H.264 stream: Digital PTZ is not supported When using an H.264 stream: The AV8185 and AV8365 units do not support Unicast TCP When multiple streams are active, you may notice a drop in frame rate Known issues 1732 Firmware upgrade is not supported from the Config Tool. To upgrade the firmware using the Arecont Firmware Loader, you must first sure the unit is not currently streaming video. For this, you can remove the schedule on the camera. 18

19 7.4 Axis Limitations fps is not maintained on the AXIS 241 when using MPEG-4 stream at a resolution other than CIF, and performing unit motion detection at the same time When streaming both MJPEG and MPEG-4 on the AXIS 241Q, the MPEG-4 stops streaming. It is recommended to use either the MJPEG or MPEG-4 encoder, but not both at the same time When viewing an H.264 stream that has a resolution of 1920x1080 on an Axis Q1755-E unit, your video may periodically freeze The connection type between the Archiver and Axis H.264 cameras with firmware prior to version 5.20 is limited to unicast Rotated video streams are not rotated in Motion Detection setup The AXIS 292 decoder does not support camera sequences, playback streams, playback or still frame in alarms, or stream redirection (i.e. no multiple LAN support) Software motion detection is only supported for currently supported ARTPEC A type units. The list of cameras that use ARTPEC chipset is provided at the following link: P7701: Only live video from other Axis cameras can be viewed. Video sequences, archive playback, still alarms, alarm playback, and instant replay are not supported Redundant archiving is not supported when Trickling with Axis units In order to avoid the SD card of an Axis camera to fill up and stop recording the EdgeTransferRemoveRecordingOnUnit registry key needs to be activated. 1. Open the registry editor and navigate to one of the following folders: For a 32-bit system: HKEY_LOCAL_MACHINE\SOFTWARE\Genetec\Genetec Omnicast4.7. For a 64-bit system: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Genetec\Genetec Omnicast Double-click on the EdgeTransferRemoveRecordingOnUnit folder and in the Edit DWORD Value dialog box, change the Value data to To improve reliability when trickling with an Axis unit, H.264 should be used instead of MJPEG. 19

20 26486 You may experience problems when using the Continuous Recording setting on Axis units. As a workaround, create scheduled events using the unit s Web page. The shorter the sequence the better, therefore it is recommended to create multiple scheduled events per day rather than one large one To improve reliability when trickling with an Axis unit, it is recommended to use an SDHC memory card or an SD card with a speed class of four or higher Known issues When using a P7701 decoder, any changes you make to the Video quality settings in the Config Tool will not be reflected on your viewing monitor P7701: The decoder may not use the compression format that was specified in the Config tool for the connection to the Archiver Axis H.264 (firmware 5.20/5.20.1): Some features based on keyframe detection are not working properly, such as still alarms, high speed playback, and camera switching. 7.5 Basler Limitations Software Motion Detection is supported for MJPEG streams only If a frame rate or bit rate is not supported by the camera, it will use the best frame rate or bit rate possible. This change will not be reflected in the Video Quality settings tab of Omnicast Changing video streams can cause delays of up to ten seconds The video resolution cannot be changed in Omnicast, it can only be changed using the Streaming tab of the unit s web page Known issues None. 20

21 7.6 Bosch Limitations 1298 Bosch VJ10/VIP10/VIP1000: software motion detection may not work correctly using 2CIF, 4CIF, or "All Lines" resolutions Bosch VIP X1600: Cannot change video configuration when recording on unit is enabled Bosch VIP X1600: Switching between M4S mode and M2S mode is not supported When using an MPEG-4 stream on a Bosch unit, enabling software motion detection uses a lot of memory When you change a live MPEG-4 stream to H.264 and vice versa using the Specific Settings tab in the Config Tool, your stream will need to be restarted Bosch VRM: Omnicast communicates with the first VRM that responds in the VRM list created in the Bosch extension, and maintains communication with that VRM even if a higher-priority VRM becomes available Bosch 1600XFMD: When using an H.264 stream, still-frame alarms cannot be viewed on an analog monitor Software motion detection is not supported on Bosch units using H.264 streams with firmware 4.5 or later Known Issues None. 7.7 Comtex Limitations When compression settings are changed, the stream must be restarted. You may also need to remove the unit and add it to the Archiver again Known issues None. 21

22 7.8 Checkpoint Limitations None Known issues Checkpoint Clarity PTZ: The PTZ commands may continue to work after you release your mouse button or keyboard keys. 7.9 DigiSensory Limitations AVista-100: Cannot use RTSP streaming as this unit supports multicast streaming only Known issues The resolutions available on the web page for the AVista-100 unit do not match those specified in the unit s data sheet When working with 1280x1024 and 640x480 resolutions, the actual frame rate supported by the Avista-100 unit is much lower than the rate that is specified in the unit s data sheet (30 frames per second) Econolite Limitations Unicast streaming only Known issues None. 22

23 7.11 Generic Limitations Generic extension: Audio is not supported Generic extension: Firmware upgrade is not supported Generic extension: Input and output pins are not supported Generic extension: Video attributes are not supported Generic extension: Multi-streaming of the same codec is not supported Generic extension: Video configuration in the Config Tool is not supported Generic extension: Serial ports are not supported Known issues None Hikvision Limitations When using the qcif video data format for an MPEG-4 or H.264 stream on a DS- 2CD892 unit, you may see a band of garbage video at the bottom of your footage You may have problems viewing an H.264 stream on DS-2CD852 and DS- 2CD892 units When using the DS-2CD852MF-E unit, the resolution you see does not match the resolution that was set When using a DS-2CD852 or DS-2CD892 unit, the motion detection zones are not respected Known issues None Interlogix Limitations 1894 Video export with audio in ASF with Interlogix MPEG-4 units is not supported Interlogix SymDec 16: Only one serial port is shown in Omnicast Multicast transmission does not work with SymNet and DVMRe units. Units must be configured in Unicast in order to receive video in Omnicast Interlogix: "Signal lost" and "Signal recovered" events are not sent by the unit 23

24 24866 Playback on decoder is not supported Standby Archiver is not supported on units supporting edge recording Interlogix Camplus IP: unit motion detection can be too sensitive when using small detection zones Interlogix CamPlus IP: WAN port must be used to connect the unit on the network Audio IN only is supported on SymDec, SymSafe and SymSafe Pro units The number of playback streams is limited to 15 for SymDec16, SymSafe16 and SymSafe Pro 16 units Serial ports are not supported on DVMRe CT units Known issues 1319 Interlogix SymDec16, SymSafe and SymSafe Pro: Unit motion detection is very sensitive After changing SymNet from encoder to decoder (or vice-versa), it will need to be rediscovered by all Archivers in a failover setup Input pin events are not triggered on SymDec16, SymSafe and SymSafe Pro units 3091 SymDec4 inputs 2, 3, and 4 do not send a notification event when they are closed IQinVision Limitations Input pins: IQinVision units support I/O notification events for either on close or on open. You can choose which event will be active using the Config Tool Virtual camera zone definition must be created using the unit s Web page. When you change a zone, the video stream must be restarted by either rebooting the unit or changing the stream quality The Pro-line cameras cannot have their HTTP port discovered For units that support down sampling, the maximum ratio that can be used is eight IQinVision does not support the insertion of keyframes on-demand for H.264 video streams Known issues None. 24

25 7.15 JVC Limitations When adding the unit on a Failover Archiver, the Video quality settings will temporarily switch to the default settings When setting the brightness value to a very low value (for example, -80, -100), the video stream brightness will fluctuate between completely black to normal clear JVC: Export to ASF changes the resolution to 320x Motion detection in MPEG-4 is not supported You cannot set the HTTP port and IP address settings at the same time MJPEG multicast streaming is not supported. The Archiver is capable of redirecting the unicast stream in multicast Software Motion Detection is supported for MJPEG streams only The JVC Megapixel camera MJPEG and MPEG 4 video stream settings are incompatible when one stream is set to 640x480 and the other to 320x240. For example, if the MJPEG video stream is set to 640x480 and the MPEG 4 video stream is set to 320x240, then an Invalid configuration in unit event notification is sent Known issues On JVC VN-685U units, a PTZ preset cannot be saved when using the unit s digital zoom Mango DSP Limitations When using an MPEG-4 stream on a Condor or Raven unit, no video is streamed if you specify a very high bit rate in conjunction with a very low frame rate. To avoid this problem, use a bit rate of 2058 kbps or lower if your frame rate is 15 fps or lower The Raven M unit may drop frames if you increase the video quality beyond 94 when streaming multiple MJPEG streams with a 4 cif format and a frame rate of 30 fps Mango units have a default port of 80 and this port cannot be configured Input pins are not supported on the Mango DSP Ravens units Condor units have a delay of ten to fourteen seconds before sending the "Input Pin closing" event Software motion detection in MPEG-4 is not supported on Raven units For the Pegasus M units, setting the contrast values higher than 90 will 25

26 have no effect The serial ports on Condor units do not work in RS-485 mode When using an H.264 stream on a Condor VS-8 unit, the stream will not show the first time you start it in the Config Tool If mango units are added to more than 2 archivers, some input pin events will be lost. To support the input pins events on 2 archivers, a special configuration needs to me made on the 2nd Archiver When changing video attributes such a brightness or hue, your video may freeze for a few seconds before the changes take effect When working with an MJPEG stream at 30 fps, your video may freeze, contain blocks, or appear choppy. As a workaround, set the Image quality to seventy-five percent or lower using the Video quality tab of the Config Tool Software motion detection in MPEG-4 is not supported Known issues None Mavix Limitations Mavix Media Racer: Only the first stream is available Mavix Media Racer: Motion detection is not supported Known issues None 7.18 Optelecom-NKF Limitations Optelecom-NKF BC24 and FD22 units: When working with MPEG-4 software motion detection, additional motion blocks may appear below the region where motion occurs Motion detection in MPEG-4 is not supported TCP server setting must be enabled in the Optelecom-NKF S-50 unit web interface to use analog PTZ control over the RS-485/422 or RS-232 serial port Firmware upgrades are not supported Known issues None. 26

27 7.19 Panasonic Limitations 1535 On some cameras, changing the IP address in the discovery tool does not inform Omnicast that the IP has been changed and will not be updated in the network information. Workaround: Change the IP address from the network tab of the Config Tool Changing the video quality settings while the unit is recording the audio stream causes the unit to go offline for a couple of seconds The motion sensitivity button is not enabled for MPEG Motion detection stops working for ten seconds after controlling the PTZ Panasonic NT304: Four cameras will always appear in Omnicast when adding the unit, regardless of whether any have been disabled via the unit s own Web page MPEG 4 software motion detection is not supported on all units When using a WV-NP502 and WV-NP502S unit, if you change the stream format or unit connection type, you need to boot the unit When using the WJ-NT314 encoder for edge analytics, the unit needs to be configured with its Web page and the detection needs to be active on the channels being used If you want to change the capture resolutions for a megapixel camera (1.3 MP or 3.0 MP), you have to do it on the unit s web page and then reconnect the unit to Omnicast. The new capture resolution will be read by Omnicast upon discovery of the unit The audio decoder (speaker) entity only appears when the Enable speaker option is checked in the Specific settings tab. This option is not available if the unit is set to multicast or if more than one codec is being used If the Bit rate Priority is set to Frame rate on the Video Quality tab when applying advanced bit rate settings, you cannot adjust the Image quality If your video compression settings are refused by the camera, an Invalid configuration in unit event will be triggered in the Live Viewer H.264 software motion detection is dependent on the bit rate of the stream, when the bit rate is high, motion is always detected (even with a low Sensitivity setting) If you change the aspect ratio or image mode using the unit s Web Page. The unit must be restarted for Omnicast to retrieve the new settings When using a GXE500 encoder, the unit may momentarily go offline after adjusting the Boost quality settings. To avoid this, ensure that your Video quality and Boost quality settings do not exceed the unit s capabilities Panasonic WV-SP102: 1280x960 and 1280x720 resolutions are visible in the Config Tool even though they are not supported by the unit. 27

28 Known issues 6182 For some unit and firmware combinations, software motion detection does not analyze the bottom part (approx. 10%) of the video image When switching from one camera to another by means of a preset, the video image displayed does not transition smoothly Pelco Limitations 2089 Pelco 9760 Matrix units can become unstable when using 0 as the input or output ID Specific PTZ commands do not work with NET5301T When using an OV Ready compliant unit, you may lose any rules you have created when you change the Video quality settings in the Config Tool Software motion detection is limited for MPEG-4 units When using firmware later than version 1.3.7, outpin pins cannot be enabled on Sarix units When working with the NET5308T encoder, the unit always reports the maximum amount of output and input pins regardless of what is connected. Therefore, the number of outputs and inputs reflected in the Config Tool may not be correct When using a Sarix unit, events are not received by the failover Archiver when the main Archiver fails When using low quality settings on a Pelco IP3701 unit, the video quality of the secondary stream degrades over time Enabling motion detection on a unit may not always work. As a workaround, lower the video quality settings in the Config Tool and try again. Once the motion detection is enabled, you can adjust the video quality settings Use the Specific Settings tab in the Config Tool to enable PTZ and configure the serial port for Pelco NET5301T. No serial port entity is created The Custom video quality preset is disabled for Pelco IP series units. The default quality preset and other quality presets have been modified to accommodate dual-streaming When using IP series units for dual-streaming, the video stream settings for each stream are linked. The settings are defined using the primary stream tab page (MPEG-4-1) and automatically applied in the secondary stream tab page (MPEG-4-2) Audio is not supported Signal lost/recovered events are not supported Network settings are not supported. 28

29 24970 Firmware upgrade is not supported For best results when using H.264 motion detection, it is recommended that you disable all automatic image adjustments on the unit s Web page Software motion detection is limited for H.264 streams When using a Sarix unit, H.264 Hardware Motion detection is only supported on the primary stream When using a Sarix unit, motion detection settings depend on the resolution of the primary stream. If the resolution is changed, the Archiver will resend the motion detection settings to the unit When using a Sarix unit, the Motion off threshold setting has no effect, as this setting does not exist for Pelco Sarix units When using a Sarix unit, Hardware motion detection is not supported on streams with a resolution of 640x When using dual streams on a Sarix unit, the unit resources are shared between the streams and the primary stream has priority over the secondary stream When using dual video streams on IE30DN and IDE20DN units, the Video Quality setting only keeps the primary stream configuration. As a workaround, the primary stream must always have a higher Video Quality setting than the other streams When using dual streams on a Sarix unit, the video resolution of the second stream cannot be changed without first setting the primary stream video resolution to the desired value Multicast streaming in H.264 is not supported Known issues None Sharp Limitations 8907 Sharp Integration: The Quality presets are displaying wrong fps rates Video quality settings are not supported for container streams Motion detection is not supported for container streams Only software motion detection is supported for context cameras Firmware upgrades are not supported Video attribute settings are not supported Signal lost/recovered events are not supported. 29

30 Known issues None SightLogix Limitations When using a SightSensor unit, any changes you make to the frame rate will not be automatically updated in a Live Viewer tile or in the Config Tool Live video window The SightTracker unit does not support motion detection Known issues None Sony Limitations 536 Sony: RZ-50 and CS-50 units are lost when switching from Multicast to Unicast. Workaround: set the unit to Multicast or Unicast only Your video stream may freeze for one second when motion on recording is triggered on the first channel of an EX104 encoder Only Generation 2 units support unit motion detection in MPEG 4, such as SNC P1, SNC RZ25, and SNC DF Signal lost and recovered events are not supported on any SONY unit Audio IN is only supported in unicast for Type 2 and Type 3 units The following first generation units do not support input pins: SNC-RZ30N, SNC-RZ30P, SNC-Z20N, and SNC-Z20P In order for the output pins to work, certain units such as the SNC-RZ25N may need to be rebooted after being added to Omnicast When using a Sony unit for edge analytics: No events are received if the unit s Web page is open When using a Sony unit for edge analytics: Configuring your unit will trigger a reboot When using a Sony unit for edge analytics: Sony third generation units have built-in Unattended Object Motion and Moving Object Detection When using a Sony unit for edge analytics: Sony fourth generation units have built-in Moving Object detection only Sony 5th Generation: A Video analytics event from a unit that supports VMF object search, will appear as a Video analytics event in Omnicast, and is described as a VMF event. 30

31 24846 Sony 5th Generation: Only two streams of each video format (H.264, MPEG-4, and MJPEG) are supported by Omnicast. 31

32 24847 Sony 5th Generation: When using the Copy configuration tool, the camera configuration is contingent on the unit configuration. Therefore, you need to copy your unit configuration before copying your camera configuration Sony 5th Generation: The minimum PTZ Get Position is three seconds regardless of the value specified Sony 5th Generation: Using the free look in the PTZ controls may be slow if you have the Automatic refresh option enabled Sony 5th Generation: When using the Absolute Zoom position, you only have access to the Optical Zoom range. If you want to have access to the Digital Zoom range, you need to use the free look PTZ control Sony 5th Generation: Only the first codec listed in the unit s video codec web page can use Multicast. Any other codecs listed can only use Unicast or TCP Sony 5th Generation: If a display resolution or frame rate is not supported by a camera, it will use the next best resolution or frame rate available. This change will not be reflected in Omnicast Sony 5th Generation: Changing video streams can cause delays of up to four seconds. This is problematic when working with a sequence that has short intervals Sony 5th Generation: When using an SNT-EX104 or SNT-EX154 encoder, only the first of the four channels supports input and output pins. However, all four channels support audio input and output pins Sony 5th Generation: The PTZ Absolute tilt values have a limited range of -15 degrees to 90 degrees regardless of what your unit supports Sony 5th Generation: When dual streaming, compression settings that use a lot of bandwidth may cause the secondary stream to be disabled by the unit The Maximum image size of 1920x1440 is not supported in Omnicast for the SNC-CH240 and SNC-DH240 units When the Image quality is set to over 50% on the Video quality tab of the Config Tool, a 30 fps Frame rate cannot be sustained. As a workaround, lower the Frame rate The Maximum image size and unit Motion Detection settings must be configured using the unit s Web page Known issues If you upgrade the original firmware version (1.05) on a Sony SNC-DF50N unit, H.264 software motion detection may not work. 32

33 7.24 Teleste Limitations Only MPEG-4 streams are supported Uses only eight of the available 16 streams (the first two streams of each of the four DSP processing units) Video configuration restricted by the processing unit resource limitations, which are monitored by the unit configuration tool Known issues None Toshiba Limitations Software motion detection is not supported for MPEG-4 streams M-JPEG streams are not supported in Windows 7 and Windows Server 2008 R Known issues 4871 Toshiba IKWB15A: If the unit is discovered with the wrong username/password, the video will show waiting for signal. Solution is to remove the unit from the Archiver and add it again with the right credentials UDP Limitations When working with an IPE5500 unit, some multicast transmissions are still occurring even though the network connection type is set to Unicast UDP Software Motion Detection is supported for MJPEG streams only Known issues You may have problems viewing an H.264 stream on IPE5500 and NVC1000 units. As a workaround, change the DWORD value for the Omnicast AVCodec_ErrorRecognition file to 0. 33

34 7.27 Verint Limitations Changing the resolution of the S1000W takes effect after the unit reboots The hue settings do not work correctly for PAL cameras Video cannot be displayed on more than one output of a 1504Rx The video encoder numbering is incorrect for S1604 in the CLI The frame rate is not preserved when changing the analog format from PAL to NTSC With the S1704, S1708, S1712, S1724, S1950 and S1970, you cannot perform a firmware upgrade directly from Omnicast. The workaround is to use the corresponding SConfigurator for upgrading the firmware With the S1708, S1712, S1724, S1950, and S1970, software motion detection does not work when using MPEG 4 ISO with the firmware listed in the compatibility matrix Rediscovering a Verint unit will cause it to go offline twice before it is rediscovered correctly with of all its associated entities S1500 or S1502 may reboot when using a low frame rate with the default bit rate (25 kbps) while there is a lot of motion events being triggered When dragging a live video over a Playback sequence on a decoder, the live video is not displayed correctly Modifying the Bit rate in the Video quality tab of the Config Tool has no effect on video in H Software motion detection is not supported in H.264 using CABAC In order to receive hardware motion detection events, it is recommended that you use the primary H.264 stream as your recording stream Known issues None Vivotek Limitations 3622 Vivotek 7135/7137: After upgrading Omnicast, the configuration will need to be updated using the Reload button in the Config Tool Only MPEG-4 streams are supported Known issues None. 34

35 8 General Operational Limitations 299 No event is displayed in the event pane of the Webclient. 499 Exporting a sequence with audio in ASF will only work if the audio sampling rate is 8Khz. 541 Virtual PTZ from a Hardware Matrix does not work after a Virtual Matrix failover. PTZ needs to be recreated With IP Filtering on, when a connection is refused, no other connection through another Gateway will be attempted after a failover Two different versions of a client plugin cannot co-exist on the same machine When the system generates more than 200 events per second, the filter "show all event" in the Live Viewer should be turned off Playback alarms do not resume after an Archiver failover The WebClient does not work when the Omnicast Server is installed on Vista 64-bit SP1 and IIS running in 64-bit mode. Workaround is to set IIS to run in 32-bit mode Video playback does not work when it is being redirected by more than two Omnicast Gateways Federating speaker entities is not supported The Visual C SP1 Redistributable prerequisite does not install correctly on a Japanese operating system After an installation, the Remote Live Viewer and the Barco Wall plugins are not available as a result of a wrong value in the registry. As a workaround, change the registry value to OmnicastClientplugins The application crash when playing a still frame alarm from the Sharp's container stream The Media Gateway always displays video as a CIF resolution regardless of the resolution you selected in the Video data format tab The audio encoder and audio decoder may not work properly on federated units When using the Single-Click Archive Player, the Language Tool does not work. 35