Cisco 7942/7962 IP Phone Quick Reference Guide

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1 Cisco 7942/7962 IP Phone Quick Reference Guide

2 Table of Contents 1. Overview of Cisco 7962 IP Phone 2. How do I? o place a call? o dial an internal extension? o put a call on hold? o transfer a call to an extension? o page someone (inside, outside, all-call)? o use my voic ? o change the PIN for my voic ? o view my missed calls? o transfer a call? o transfer a call to voic ? o set up a conference call? o adjust the handset volume? o adjust the ringer volume? O operate the LCD screen? o reset my PIN if I forgot it?

3 Overview of Cisco 7962 IP Phone 1 Handset with indicator light The light strip blinks when the phone rings, and is steady to indicate a voice message is waiting. 2 LCD Display Time, date, phone number, caller ID, line/call status, soft key tables and graphics. 3 Model Number 4 Line or Speed Dial Buttons Opens a new line, speed dials the number on the LCD screen or ends a call. 5 Foot stand adjustment Allows users to adjust the angle of the phone base. 6 Directories button Provides access to call history. All other features are disabled. 7? button Displays help on the LCD screen for a phone button or function. 8 Settings button Used to set user preferences including ring tones and LCD screen contract. All other selections are disabled. 9 Speaker button Used to activate the speakerphone. 10 Mute button Used to mute a call. 11 Headset button Used to switch between a headset in place of the speakerphone or handset; feature may be disabled. 12 Volume button Sets the speakerphone, headset or handset volume and controls ringer volume when the phone is idle. 13 Services button This feature is disabled. May be used for future applications. 14 Messages button Used to access voic 15 Scroll/Toggle button Used to scroll/toggle through LCD options or incoming calls. 16 Dial Pad Keypad for dialing. 17 Soft Key Key functions are listed at the bottom of the LCD display, above the soft key. Different soft key functions become available during changes in the phone s state, for example on hook or off hook.

4 How do I? Solution Notes Place a call? To place an external call, you must dial 6 first. Lift the handset and dial 6 + phone number Press the Speaker button, dial 6 + phone number Without lifting the handset, press the New Call soft key, dial 6 + phone number Press the Redial soft key (for last call placed) There are several ways to place a call. The end user will decide which way is best for them. dial an internal extension? put a call on hold? transfer a call to an extension? transfer a call directly to a voic access the paging line? use my voic ? change my PIN? view my To place an internal extension call, dial the 4 digit extension i.e Press the Hold soft key. The line button will flash green. To return to the call, press the Resume soft key. During a call, press the Trnsfr soft key. Doing so automatically places the call on hold. Dial the extension to which you want to transfer the call. When the call rings on the other end, press Trnsfr soft key again or when the party answers, announce the call and then press Trsnfr soft key. During a call, press the Trnsfr soft key. Doing so automatically places the call on hold. Press * then the extension of the voic you wish to transfer to. Press the speed dial button associated with extension Enter the access code activate the paging system. Pick up the handset and dial Enter the access code activate the paging system Set up voic SEE BELOW To access voic on campus: Press the Messages, enter your PIN and follow the recorded instructions. To access voic from off campus: Call the District information line, Press *. When prompted for your ID, enter the extension, followed by your PIN. Access your voic . At the main menu select 4 to enter setup options. Then select 3 for preferences and follow the prompts. Press the Directories button. Using the If necessary, press End call and then the Hold soft key button to return to the original call. To access the paging system the phone must be configured to allow it. If the phone does not have extension 9400 added as line, the phone will not connect to the paging system. Your ID is the 4 digit extension you are trying to access. PIN must be at least 5 numerals in length.

5 missed calls? set up a conference call? adjust the handset volume? adjust the ringer volume? operate the LCD screen? adjust the voic playback speed? Reset my PIN if I forgot it? Scroll/toggle button, select from 1) Missed calls, 2) Received Calls or 3) Placed calls. Use the Scroll/toggle button to select a particular record. You may select to dial, edit dial a call from your history. Exit soft key returns you to the previous screen. You may clear your history by pressing the Clear soft key or select More soft key then Delete soft key. Turn a two party call into a conference call: Step 1 During the call, press the Confrn soft key this automatically activates a new line and places the first party on hold. Step 2 Place a call to another number or extension. Step 3 When the call connects, press Confrn soft key again to add the new party to the conference call. Step 4 repeat steps 1 3 to add additional parties to conference call. Pick up your handset, press the + or the volume button press the Save soft key to save. Leave handset in the cradle, press the + or the volume button. Operating your LCD screen is easy. Use the scroll/toggle button, soft keys, and the keypad to make your selections. To exit out of a menu, press the Exit soft key. While listening to voic messages: Press 4 to slow the playback and press 6 to speed up the playback Submit a service request through the District Helpdesk. Once the conference call initiator disconnects, no additional parties can be added.. To set up your new phone/voic Please pick up receiver and press messages button. Your initial PIN will be provided to you. The recording will notify you that this PIN is expired. You will then be prompted to change your pin, record your name, and record a greeting.

6 Once finished, you will have a red light turn on if someone has left you a message. To check messages, press messages button Enter your pin followed by # your new messages will be played. Once played you will be given the following options: Repeat 1 Save 2 Delete 3 Forward 5 Mark New 6 Skip Back 7 Properties 9 Exit * Help 0 which repeats these options

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