Guide to Internet Connectivity

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1 The Ultimate Meeting Professionals Guide to Internet Connectivity Presented by Jim Spellos President Meeting U. Tuesday, February 17, 2015 Moderated by Tyler Davidson Chief Content Director Meetings Focus

3 Housekeeping Today s Webinar is worth the following credit toward the CMP application through the CIC: Site Management, 1 hour. To receive this credit for attending simply visit: Here you may also find a copy of today s presentation and watch the webinar On Demand. We will redirect you to this page following today s presentation. Use the Ask a Question box to ask questions at any time during the presentation. Should you experience any technical difficulties, please send a message in the Q&A area or call

4 Thank you to our Webinar Sponsors:

5 One live attendee today will win a prize! February Prize Package Complimentary Night Stay at the Portola Hotel & Spa Monterey Bay!

6 Today s Speaker: Jim Spellos President Meeting U. jspellos@meeting-u.com

7 Learning Objectives Understand the critical terms that relate to Internet connectivity and bandwidth at meetings and events, including pricing, and how to asses them on your site inspection Identify the five key questions to ask a hotel about their Internet capabilities while performing a site inspection Use apps and Web tools to measure and quantify Internet speed at hotels and convention centers

8 The Ultimate Meeting Professionals Guide to Internet Connectivity Jim Spellos Meetings Focus Webinar February 17, 2015

9 Can You Talk the Talk? Bandwidth The amount of data that can be transferred every second across the internet. Typically measured in bits per second (bps)

10 Bandwidth - Shared vs. Dedicated 4 Streams Guest Room (Shared) Presentations/Services (Dedicated) Event Operations (Dedicated) Attendees (Shared)

11 Can You Talk the Talk? Bandwidth IP Request The number of times a device requests to visit a web page

12 Can You Talk the Talk? Bandwidth IP Request Digital Density The number of devices (not people) accessing the internet at a given time.

13 The Tech Inspection Places & spaces to review Lobby/public space Meeting space Guest rooms

14 Some Helpful Tools For the site visit, how about Point & Measure (ios) or Smart Measure (Android) to confirm room sizes?

15 Speed Test App (and website)

16 APEX Bandwidth Estimator

17 Coverage? App

for multiple devices Having to purchase before

18 Planner Pet Peeves About Connectivity & Hoteliers Charging for amount of bandwidth used Double dipping for multiple devices Having to purchase before testing And what s with that %@&! Convention Center pricing?

19 Supplier Pet Peeves About Connectivity & Planners Discussing needs a few days before the event Not knowing your usage history Demanding it for free Discussing needs a few days before the event (did I mention that already?)

What Does It Really Cost??? Expenses Current Revenue Model Fairer Revenue Model? Hardware/Installation $700,000.00 Annual Staff Sal/Benefits $80,000.00 Annual Tech Expenses $20,000.

20 What Does It Really Cost??? Expenses Current Revenue Model Fairer Revenue Model? Hardware/Installation $700, Annual Staff Sal/Benefits $80, Annual Tech Expenses $20, Years Between Upgrades 3 # Guest Rooms Occupancy % 70.00% 70.00% Internet Fee/RoomNight $11.99 $3.00 % Guest Rooms Purchasing Package 25% N/A Meeting Room Internet Revenue 0 N/A TOTALS $1,000, $1,608, $1,609, PROFIT MARGIN % 161% The speed and consistency of the connections, and not the cost, should be your most important consideration usually.

21 Critical Questions

22 Previous Hotel How much bandwidth did we use at our meeting (which times/places were most heavily used?) How many IP requests did we make (hourly basis)? What was our peak bandwidth & IP usage?

23 Hotels Under Consideration Who manages the bandwidth? How big is the pipeline? How many concurrent IP requests can you handle and where? Is it shared or dedicated and where? What is the age of the pipeline? Also ask how much bandwidth is dedicated for the guest rooms

24 App Provider Is the app native or web-based? How much bandwidth/device is recommended? What else at your event requires bandwidth? Shouldn t be that much today but that s also changing!

25 Your Friend, the Hotel s IT Director Include him/her in the site visit Copy them on all your technical questions

26 Odds & Ends How usable are 3G, 4G & LTE? Issues with MiFi Analyze your WiFi WiFi analyzer app (Android)

27 Recap of Key Points Understanding the terms Identifying critical tools Knowing which questions to ask

28 Thank You! James Spellos, CMP President, Meeting U. facebook.com/meetingu twitter.com/jspellos paper.li/jspellos scoop.it/way-cool-tools and on and on and on

29 One live attendee today will win a prize! February Prize Package Complimentary Night Stay at the Portola Hotel & Spa Monterey Bay!

Questions? Jim Spellos President Meeting U. jspellos@meeting-u.

30 Questions? Jim Spellos President Meeting U. Tyler Davidson Chief Content Director Meetings Focus

31 Housekeeping Our TAKE 10 feature, provides answers to some of the key questions we just did not have time to get to during today s webinar. Look for an coming soon! Upcoming Events Better Event Invites in 7 Easy Steps Presented by Kevin Yanushefski Wednesday, February 25 th, at 1:00pm Eastern Strategic Hotel & Contract Negotiations, Part 1 & 2 presented by Robyn Mietkiewicz - March 11 th and 25 th at 1:00pm Eastern On Demand - Also available for you to view at any time. Visit ( today learn more, register and Watch Now!

32 Meetings Focus Live! Travel & Transfers Food & Beverage Educational & Networking Programs Qualified applicants will experience: An opportunity to experience host city Exclusive 1-on-1 appointments with area suppliers Creative networking and education offering CEU credits Experience team-building charity with our Corporate Social Responsibility program Visit to learn more and APPLY NOW!

33 Thank you to our Webinar Sponsors:

Meetings Webinar Club On each Webinar Club page, the individual sections will allow you to: Download webinar PPT slides View the webinar On Demand Obtain CMP Credit

34 Meetings Webinar Club On each Webinar Club page, the individual sections will allow you to: Download webinar PPT slides View the webinar On Demand Obtain CMP Credit information Read related articles and so much more! Each webinar has it s own Webinar Club page and URL! For today s Webinar Club page, visit:

35 Thank you for joining today s webinar! The Ultimate Meeting Professionals Guide to Internet Connectivity Please stay connected as you will be redirected to the Meetings Focus Webinar Club page where you can obtain a copy of this presentation as well find information to gain CMP Credit. If you are not automatically redirected, please visit:

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