Unified Communications For Enterprise

Transcription

1 Unified Communications For Enterprise Lou Fulco Presence Status Mobility Collaboration

2 A Unified Strategy UC enables customers to experience greater productivity through the convergence of communication channels and business processes UC for SMB and Enterprise Markets Unified Communications for Business (UCB) Unified Communications for Enterprise (UCE) UCB UCE Small Market Size Enterprise

3 What is UC for Enterprise? NEC s UC for Enterprise is an Enterprise Class unified communications solution (Suite of Applications) This solution also targets existing NEC customers that are looking for a migration plan/interoperability with NEC products Evolution of NEC s OpenWorX functionality with unified messaging, mobility and desktop telephony applications New Desktop / Mobile Client A Multi-Point solution for enabling Unified Communications Modular Design allows you to grow into Unified Communications as you need it Advanced Feature set can be applied to almost any size and type of business

4 UC for Enterprise Desk or Laptop PC UC700 Client Application Desktop or

5 UCE Platforms OW5000 Mobile Gateway UM8500 Conferencing Server MA4000 OW5000 UC Client Integration Presence / Call Control Directory Third Party API integrations Mobile Gateway Integrates Enterprise and 3G Cellular Network UM8500 Unified Messaging Integrates with Desktop & Mobile Clients Conferencing Server Video Conferencing w/ip audio

6 UCE Features & Benefits Mobile Client Buddy List Features New Intuitive Interface (UC700) Enhanced Presence Contact List Call Control Video & Web Collaboration Seamless integration with Mobile Client Communication History Sales Send IM (Hold &) Call (Transfer To) View Details (Query/Disable Presence) Back Set Presence Alert Benefits Facilitates quicker more

7 UC700 - Intuitive Interface

8 UC700 - Intuitive Interface Easy Navigation Contact or Buddy List Call Control Panel Directory/Call Log Filter Corporate Personal External Outgoing Calls Incoming Calls Missed Calls Preferences Contact Info Call Rules Shortcut Definitions Call Logs

9 UC700 - Search Features Search and Filter: Corporate Personal External All Create Contact Lists for instant collaboration

10 UC700 - View and Control Status Features Easily set status with a simple drop down menu. Pre-defined Status Online Out of Office At Lunch Away from Desk Busy In a Meeting On Business Trip On Vacation Automatic Status Idle Watcher Calendar Link Create custom status profiles

11 UC700 - Presence Features Simple Presence Set and broadcast availability to a group. I am in a meeting, I will be unavailable to everyone

12 UC700 - Presence Features Enhanced Presence Set rules for different people I am in a meeting and unavailable to most other users but available to my boss. Henry Miller s user interface indicates Henry Miller s user interface indicates Elise Cowan is in a meeting but her status icon is green because she has set her rules to be available to Henry Miller

13 UC700 - Presence Features Mouse over a contact to view available communication devices and preferred method of contact.

14 UC700 - Presence Features Singleclickona name to instantly view detailed contact rules and information

15 User Status Control UC700 - Call Control Connected Call Call being dialed. Will turn blue when connected. Two blue icons represent three party conference call Transfer Free-Form Dialer Hold Audio Conference Manager Video Call (Option) Communications Log Redirect Incoming Calls

16 UC700 - Audio Conference Manager Features Conference Manager Use directory to select conference participants Al Ginsberg X X X Larry Mann Lois Lane Performs outbound dialing to bring participants into conference

17 UC700 - IM and Communication Log Features IM to other UC700 and NEC Mobile Clients IM Logs Stored Locally IT Friendly IM Communication Log Includes: Inbound and Outbound Calls Missed Calls Instant Messages Current Presence Voic Integration with UM8500

18 UNIVERGE UM8500 Unified Messaging Key messaging component of NEC s UNIVERGE Unified Communications portfolio offering both a True Unified (Exchange) or (SQL) message store Powerful UM and UC features Voice playback from both the desktop client and mobile client for SQL message store VideoMail / Screen Capture Advanced Call Management UC700 Client

19 UNIVERGE UM8500 Messaging Business Continuity it & Scalability Scalability for Medium to Enterprise Customer Up to 648 TDM ports or 432 IP ports (multi-clustered configs) Provides complete redundancy in case of a system failure Load balancing provides a balanced call load on each system Perfect Solution for Legacy VM platform replacement Multiple TUI Conversations Reduce costs of end users training and implementation OtlAi Octel Aria &S Serenade, Centigram emulations lti Switch Integrations for non-nec PBX s Avaya, Nortel, Mitel, Siemens, etc. Integrated to MA4000 Provides single look & feel for consistent and simplified administration

20 Mobile Client Unified Communications and Assured Mobility Unified Communications Assured Mobility Collaboration Contact Center Desktop Apps Video Conferencing Converged Conferencing Personal Assistant Advanced Conferencing Notification Service Mobile Client Presence/IM Mobility Dual Mode Voice Mail Buddy List Seamless Roaming Wireless LAN Call Log Telephony WOA WL1700 Location Services Call Redirect MH250 MH100 RFID WLMS WL5100 Mobile Connex WL5050 WL1500

21 Univerge Mobile Client MC530 Si l b Single number access - Simultaneous Alert - Desk Phone Rings - MC Screen Pop

22 Mobile Gateway Features A Complete End-to-End Communications Solution 3G Wireless Data Network Enterprise IP Network UM8500 OW5000 SV7000 Mobile Gateway Seamless handoff between Wi-Fi & cellular calls Maintains call control throughout cellular network Integrates with the UC infrastructure including: Unified messaging Instant t messaging Presence management Voice mail Conferencing Corporate directories Single-number number caller ID

23 How does it work? Calling: PSTN Voice Mobility Gateway OW5000 C ll ID

24 NEC Dual Mode Communications Calling: CDMA, GSM DATA MOBILITY GW OAI PSTN NEC SIP X Cellular OW5000 WiFi /Cellular Roaming WiFi Roaming

25 NEC Dual Mode Communications

26 NEC Dual Mode Communications

27 Video Conferencing/Collaboration Features Up to 16 Video Windows VoIP or Standard PSTN Audio Conferencing Browser Based - allows UC and Non-UC participants to conference Desktop/Application Sharing Provides moderator complete control of conference Mute Participants Arrange Video Windows

28 UA5200 Attendant Console Features Presence Information Intelligent Attendant Console Advanced call processing capabilities Productivity enhancements beyond traditional attendant consoles NEC is a leader in advanced attendant applications for the Hospitality and Healthcare markets Benefits Attendant instantly knows availability thus facilitating efficient call handling Calls are sent to the preferred contact device of the user Increased customer satisfaction

29 Managing Unified Communications MA4000 Managed Aspects of UC User Account address Voice Mailbox Station Wireless Devices UM8500 MA4000 UC Strategy Integration ti of all Administrative i ti Interfaces to MA4000 Integration to Existing IT Infrastructure

30 Roadmap - Federation with Business/Public IM AIM MSN In Meeting Internet SameTime Public IM MOC Business IM

31 bility NEC Unified Communication Solutions

32