and lost revenue. Jim Goodlett, CEO Morris Technology

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1 Name: Title: Date:

2 Customer service is a top priority, that is why we provide 24/7 service to our customers. Accessibility is key and if our technicians are unable to take a call immediately, no matter where they are, it results in unhappy customers Jim Goodlett, CEO Morris Technology and lost revenue.

3 With moves adds and changes my add portion of my expenditures increased as mobility took on a critical role in my business. It required standardizing all employees on the same mobile device and incurring expensive service George Smaistrla, CEO Valley ENT charges.

4 By 2011, enterprises will support Gartner more mobile phones than desktop phones

5 Of 110 million office workers 99 million spend 20% of the time on the go More people mobile Challenges: = increased costs 60% - 70% calls go to voic 50% - 70% of cellular minutes used within the halls of a company

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8 Mobile Device Challenges in Businesses Today Separate Networks Separate fixed and wireless networks increases mobile usage and cost Roaming Charges Need to be global to compete but at the cost of expensive roaming charges for international travelers Buying & Upgrading New employees join requiring additional mobile unit purchases constant upgrading to stay on top More Service = More Support The more mobile the organization is, the more IT and infrastructure costs rise Teleworking costs A great solution for many, but not a perfect fit for all

9 Drive the Transformation Mobilize your company Transform the traditional office cost effectively Plan on the growth in mobile communications Always be accessible

10 Case Study Company Number of Employees Multi-site Xcelerate Inc 99 New York, California, Japan, U.K, China, Sweden, The Netherlands, France Industry Software

11 Challenges Case Study Exorbitant Company annual Xcelerate mobility Inc & collaboration costs Number of 99 Employees Complex, hidden, & costly telecom billing fees Multi-site New York, California, Japan, U.K, China, Multiple, disparate points of contact Sweden, The Netherlands, France Employees resorting to unsecure, Industry Software perceived lowest cost channels of communication

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13 if and your after never old most all office had expensive this to phones you buy became IT another cost mobile became the device IP most another your enabled for productive lowest your phone employees, IT player cost or pay with for minimal their personal cost increase calls in your field

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15 The ability to connect from anywhere means that any home, surgery center, or hospital can function as an office for my doctors. It eliminates the need for special equipment or dedicated broadband connections and you just made everything easier for my IT department and saved me a George Smaistrla, CEO Valley ENT whole lot of money.

16 Being mobile is in the DNA of my business. With Dynamic Extension I now have the ability to use existing telephones from where ever my people go. To push and pull calls to different phones was unimaginable before. Now I won t be able to function without it Jim Goodlett, CEO Morris Technology

17 No Limitations Ability to choose and use lowest cost network access irrespective of location Single identity One number, one mailbox, multiple devices (internal or external) Have a simple, clear view of all calls from mobile through corporate network Immediate Cost Savings 47% savings on annual corporate mobility costs Significant reduction of recurring audio and web conferencing costs No requirements to purchase new desktop or employee mobility devices Software solution freedom to choose their own lost cost server Peace of mind All calls and information shared on a secure, a resilient network

18 ONE CONNECTION NO LIMITS

19 Dynamic Extension Attributes Allows traditional Mitel hot desking to be extended to any and all devices external to the Mitel network Twins to a home phone, a mobile phone even an extension on a 3 rd party PBX effectively any phone Extend hot desking to multiple devices at one time allowing user to choose which device(s) to ring with full presence

20 Dynamic Extension PSTN

21 External Hot Desking The world as we knew it PSTN The world as we knew it PSTN

22 External Hot Desking PSTN PSTN The world as we knew it PSTN

23 External Hot Desking The World As We Now Know It No Mitel phones PSTN PSTN External Hot Desking The world as we knew it PSTN

24 Personal Ring Group (PRG) Attributes Allows a user to group a collection of telephony devices Simultaneously rings all devices Multiple internal and external devices (max 8) One busy all busy option support Outgoing call uses the group s caller line ID Handoff key allows the push and pull of calls from one device to another Allows user to choose which device to ring (w/presence) PRG can used in the same way as any other user in the system

25 Dynamic Extension Multiple Devices and Seamless Hand-off Between Each Any IP Phones Any SIP Devices Any External Devices

26 A Day in the Life Office calls co-worker at home on x1234 Through Dynamic Ext. when I receive this call I can hold(1) transfer (2) etc all from a single key I use a phone in a remote location no cell coverage; place a call from a non- IP phone to the Mitel solution then 4 digit dial with CLID I hand off from home to my cell as I drive to the airport Once in the airport I can have my dual mobile device pick up the wifi network through SIP Status changes to In a call even for calls on a cell

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28 No Limitations Hot Desk Any Device, Anywhere Get all the benefits of Mitel s rich telephony features on any device Incoming calls can be twinned to any external number through the network (no Mitel set required) No client software No server hardware

29 No Limitations Hot Desk Any Device, Anywhere Get Displays all the caller benefits line ID of Mitel s (CLID)* rich from telephony any device Access features all on Mitel any device features w/ single button Incoming calls can be Press twinned # to to any get external back to number dial tone for through multiple the network calls without (no leaving Mitel set the required) PBX. *dependent on carrier

30 No Limitations

31 Legacy Rescue External Hot desk mobile x1234 x1234 PSTN Mitel Gateway Legacy x1234 External Hot desk Home phone* X4444 (colleague) Existing legacy switch Mitel Gateway w/pri provides EHDU and PRG functionality without Q.SIG or DPNSS Existing legacy phone External Hot desk devices

32 Legacy Rescue Never Buy Another vendors Phone Unlock the value of existing assets by delivering Mitel features over legacy phones All features available on Mitel IP sets now ported to legacy phones One gateway Mitel solution to rescue hundreds or thousands of inadequate feature poor sets into the power of Mitel

33 Your Biggest Expense is Now Your Biggest Asset Separate Networks Separate fixed and wireless networks increases mobile usage and cost Roaming Charges Need to be global to compete but at the cost of expensive roaming charges for international travelers Buying & Upgrading New employees join requiring additional mobile unit purchases constant upgrading to stay on top More Service = More Support The more mobile the organization is, the more IT and infrastructure costs rise Teleworking costs A great solution for many, but not a perfect fit for all

34 Dual Mode FMC: A Day in the Life Customer calls my business extension When I get to my desk, I Hot Desk in and pull the call over to my deskphone Rings my home office phone and I answer Status changes to In a call When I m about to leave home, I hand-off the call to my dual-mode Cellular / Wi- Fi Smartphone When arriving at the office, I hand-off the call to the SIP ½ of my Dual-Mode Smartphone (Wi-Fi/WLAN Service) I continue the call while on the move` car, commuter train, bus, whatever!

35 Roaming Transfer Call to Fixed Line Device Customer calls my business extension at my office in NYC As I m in Paris, it rings my Smartphone When I arrive, I transfer the call to a fixed-line device setup as my Dynamic Extension (Cellular call ends no more Roaming Fees) I answer the call and continue making my way to the office where I m working (Cellular Roaming Fees apply)

36 Roaming Transfer Call to Wi-Fi Enabled Device Customer calls my business extension at my office in NYC Push the call to my UCA Softphone (Dynamic Extension) connected to the free hotel Wi-Fi service Push the call to the SIP ½ of my Smartphone (Dynamic Extension) connected to the free hotel Wi-Fi service As I m in London, it rings my Smartphone I answer the call and continue making my way back to the hotel (Cellular Roaming Fees apply) I arrive at my hotel where I have two options!

37 Multiple Devices One Mailbox

38 ne Identity ne Number e Voic

39 One Mailbox Simplify with a single mailbox all messages in one spot, no need to check your corporate mailbox, mobile mailbox, personal mailbox etc. Manage messages from the most convenient interface NuPoint UM allows you to manage voic and faxes from your client or the web, and listen to s over the phone Make contact easily reach colleagues by speaking their name with NuPoint Speech Auto Attendant

40 Mitel Communications Director Your Platform of Choice Mitel Communications Director Highly scalable, proven IP-PBX software Robust call control Rich telephony features Seamless networking across multiple locations Supports a full range of advanced Mitel communications applications Fully resilient to ensure business continuity Interoperates with legacy PBXs to protect your investment

41 Mitel Communications Director Your Platform of Choice Mitel Communications Director Highly scalable, proven IP-PBX software Robust call control Rich telephony features Seamless networking across multiple locations Supports a full range of advanced Mitel communications applications Fully resilient to ensure business continuity Interoperates with legacy PBXs to protect your investment

42 Mitel Communications Director Your Platform of Choice Mitel Communications Director Mitel 3300 ICP Sun Server IBM Server* HP Server* Operates on a single industry standard server Simplified customer deployment Leverages existing infrastructure Increases data center convergence Future proof * Available July, 2009

43 ONE CONNECTION NO LIMITS

44 Competitive Differentiators Dynamic Extension Dynamic Extension Dynamic Extension No Mitel IP phones required (entire solution can be phone less) Integration w/alien PBX call recognition without PIN CTI Integration Single button access vs. feature access codes to access mid call features Presence when making a call (telephony & UC) One busy/all busy and one busy/ one busy capability Active call hand off (push/pull) Support for line appearance of a Dynamic Extension on another phone Ability to make external hot desk device part of groups (Hunt etc) Read the full competitive analysis document at; MOL/solutions/series X No client software or dedicated hardware required to support any features listed above

45 ONE CONNECTION NO LIMITS

46 Mitel s Dynamic Extension provides users easy inbound and outbound calling with full enterprise business telephony features regardless of device. By more fully leveraging the organization s existing communications infrastructure, costs can be reduced while making employees more Brent Kelly, Sr. Analyst & Partner, Wainhouse Research, LLC accessible, more productive and more accountable

47 Drive the Transformation Mobilize Your Company Cost Effectively Extend your operations without overextending your resources Transform the Traditional Office Enable your employees to work from wherever they choose with whatever device they want Plan on the growth in mobile communications Mobile services still cost five times more then an enterprise wired call. Not any more Always be Accessible Access all the advanced IP features of Mitel s application portfolio using any device on any network

48 Mitel Mobility

49 Mitel Teleworker Extends corporate network to any location Seamless access to voice and data Directly connect to the office SIP Teleworker gateway Simple / Scalable / Secure

50 Unified Communicator Mobile Clients for Windows Mobile and Symbian Highly-integrated with the UI of the device Route calls over the PBX Seamless handover Presence status update Self administration OfficeLink

51 Unified Communicator Advanced Immediate access to Presence information Embedded PC Softphone Real-time conferencing and collaboration environment Secure instant messaging Outlook / Notes Integration Open API

52 Office Mobility Solutions Cordless Handset and Cordless Headset Personal area mobility 300 foot range Mitel Wireless LAN Stand Access point for six other Mitel Wireless IP phones VoIP over Wi-Fi Certified handsets for all user types

53 Mitel UIC Voice and Desktop Mobility One Number, One Desktop, Multiple Devices Corporate Office with Mitel UIC for Sun Ray Stand Branch Office with Sun Ray 270 and Navigator IP Phone Home Office with Sun Global Desktop and Home Phone Mobile on the Road while Broadcasting Corporate Identity Seamless Mobility Single Sign-on Virtual Desktop Integration Cell Phone Automatic Handoff (provider agnostic) Secured and High Available Voice and Data Integrity Energy Efficient 7 watts for telephony and thin client

54 Hot Desking Full location independent working Calls routed to where a user is registered Ideal for managing flexi-time and shift workers Hotelling reduce real estate footprint

55 Live Business Gateway Clone your OCS presence proposition Work, mobile, home, any number! In- call OCS presence for calls made both to and from your external hot desk number! OCS dual fork support. X tend capabilities on a per call basis, with just a click of the mouse LBG & Dynamic Extension puts the power of presence to work for your business. Work unrestricted regardless of device, manufacturer or location

56 THANK YOU