Open Mic Webcast A Guide to Connection Cloud Mobile Features

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1 Open Mic Webcast A Guide to Connection Cloud Mobile Features Speakers: Declan Joyce, Imran Khan Panelists: Mark Benge, Asia Bashadi Gaganpreet Kaur Saini,Joshua Edwards Khalid Abbas,Sandy Lee Tony Payne, Sachin Bhatia, Paul Henry April 11th 2017

2 Agenda Configuration Servers (Sametime, Connections, BSS Admin) Mobile Device Clients Troubleshooting Chat app Meeting app Connections app FAQ Downloads, SSL, Support, Policy Settings, APNS, GCM, MDM. References Software Services for Collaboration 2

3 Configuration - Servers Checklist On the Sametime Infocenter, first check the Detailed System Requirements, Release Notes and Planning Documentation. Time invested here can avoid future configuration problems Prerequsites Before the mobile device end users get to use Chat, Meetings and the Collaboration features from Connections.; several components require installation and configuration, namely; LDAP, DB2, Websphere, SSC, Community Server, ST Proxy Server, Meeting Server, Media Manager, Connections Server Components. 3

4 Configuration Sametime(ST) Proxy Server Administration Provisioning URLs for mobile users This URL an be formatted as a link or as a QR code, and distributed via or as a post on a web site. For example: sametime://st_user@stproxy_host:port/? action=addcommunity&communityname=community_name Provisioning a URL for the mobile community simplifies user login, it allows the user simply tap the link or scan the QR code,to login to Sametime 4

5 Configuration ST Proxy Server Via the ISC, configure both firewall and network devices to allow for connections to be opened from each ST Proxy Server to the Apple Push Notification Service (APNS): 5

6 Configuration ST Proxy Server ST Proxy Server APNS Service sample environment 6

7 Configuration ST Proxy Server Enabling Google Cloud Messaging (GCM) service Adding the Google Android certificate to the ST Proxy Server enables the GCM service to push notifications to Sametime users on Android. 7

8 Configuration ST Meeting Server Administration From the Integrated Solution Console (ISC), use configuration keys to control what mobile device users can do on their meeting app. Sample configuration keys include mobile.allowlibrarydownloads mobile.allowlibraryexport mobile.allowlibraryuploads mobile.allowuntrustedssl mobile.delimiterset e.g. -,., :, x When a calendar event is associated with a meeting, the mobile meetings client will scan the calendar event looking for phone numbers, pass code numbers, and host code numbers. 8

9 Configuration ST Meeting Server Sample Meeting Room Login The following images show an Android user entering a meeting ID ( ) to join a cloud-based meeting,and the cloud-based meeting room confirming the new user having joined: 9

10 Configuration ST Meeting Server Configuration URLs Sharing the configuration URL allows other users to avoid manual connection configuration After configuring the mobile device to connect to the Meeting Server, users can generate a configuration URL on the device and share it with users via or as a web link 10

11 Configuration Connections Server Administration The organization can use a mobile device management (MDM) solution for security management of mobile devices * Sample MDMs include Maas360 and MobileIron. Non-mdm customer's have option of using ibmscp links to start and configure the app. The following link gives more details: _links_to_configure_mobile.html * Refer to info on using MDM products with Connections mobile apps in the (MDM) topics in the Connections V5.5 documentation in the IBM Knowledge Center. 11

12 Configuration Connections Server Administration Configuration properties in the mobile-config.xml file determine how users interact with the Connections Mobile app. Sample Connections app properties; AllowCopyandPaste, DefaultApplication, InactivityTimeout, AllowAddMembers AllowRemoveAccount 12

13 Configuration Connections - BSS Admin Administration The following Mobile configuration properties for IBM Cloud based users, are exposed using the BSS Administration Panel; AllowCopyandPaste, DefaultApplication, InactivityTimeout, AllowAddMembers AllowRemoveAccount 13

14 Agenda Configuration Servers (Sametime, Connections, BSS Admin) Mobile Device Clients Troubleshooting Chat app Meeting app Connections app FAQ Downloads, SSL, Support, Policy Settings, APNS, GCM, MDM. References Software Services for Collaboration 14

15 Configuration Mobile Device Clients Social mobile apps; Chat, Meetings and Connections Refer to the current System Requirements for Sametime and Connections for supported devices (example;ios or Android) Once the ST and Connections Server components are installed and configured correctly, the next step is to connect Mobile Devices to the relevant Server components The mobile apps can be downloaded from Android Google Play or Apple App Store, depending on the type of mobile device type Missing features client side? What mobile users can or cannot do, will depend on how the Administrator has configured access on the relevant Server component side 15

16 Configuration Mobile Device Clients Chat App First time login if the administrator has configured a provisoned URL, this avoids the mobile user from adding the details in blue below Edit Community Settings Name (optional) Host Server Port Secure Connection User ID Connection Type: Direct Connection 16

17 Configuration Mobile Device Clients Chat App After login, the mobile chat client can use chat features similar to web client or sametime desktop client per sample below 17

18 Configuration Mobile Device Clients Meeting App If meeting users receive a Configuration URL from another meeting user, they can avoid having to manually add meeting details before accessing a meeting 18

19 Configuration Mobile Device Clients Connections App Users are prompted to select the server to connect to. Tap My Company s Server to connect to your organization s on-premises deployment, or tap IBM Connections Social Cloud to connect to cloudbased deployment After login, the mobile app can use Connections features similar to web client or Notes Connections plugin. Use Greenhouse to test features 19

20 Agenda Configuration Servers (Sametime, Connections, BSS Admin) Mobile Device Clients Troubleshooting Chat app Meeting app Connections app FAQ Downloads, SSL, Support, Policy Settings, APNS, GCM, MDM. References Software Services for Collaboration 20

21 Troubleshooting Chat app Chat App A common problem with the Chat app is authentication failure. Other problems include message failure or incorrect awareness status display Support will request a copy of the connectionschat.log file, log format is described at the end of this section. 21

22 Troubleshooting Chat app Chat App Unable to send chat messages If a user successfully logs in to the Chat app but is unable to send messages, check device connectivity settings and if using ios, check the relevant Sametime Proxy Server APNS settings; gateway.push.apple.com:2195 and feedback.push.apple.com:2196. Check the required APNS or GCM certificate was installed correctly via ISC? Check for relevant errors on the ST Community Server and ST Proxy Server during timeframe when chat messages fail to send or arrive 22

23 Troubleshooting Chat app Chat App Incorrect status display for Android users If the status indicator for Android users displays incorrect status, check that the Sametime deployment is using the latest versions of all servers (for example, the ST System Console, the ST Community Server, and the ST Proxy Server). Also verify that users are running the latest version of the IBM Connections Chat app? Does awareness just fail for ios devices or also Android devices? Does awareness fail for Sametime Connect or embedded Sametime or Sametime Web client also? 23

24 Troubleshooting Chat app Typical Log file entries (Android) 24

25 Troubleshooting Chat app Typical Log file entries (ios) 25

26 Agenda Configuration Servers (Sametime, Connections, BSS Admin) Mobile Device Clients Troubleshooting Chat app Meeting app Connections app FAQ Downloads, SSL, Support, Policy Settings, APNS, GCM, MDM. References Software Services for Collaboration 26

27 Troubleshooting Meeting app Meeting App No audio/video displays Check for errors on the TURN Server and SIP Edge Proxy Server Check port configuration Users report delays seeing files shared in a meeting room Check for a pattern to the problem (users, regions, times, recent changes to configuration etc) ST Meeting Server logs with arelevant run-time trace may be required, as well as related configuration files such as wimconfig.xml and security.xml. Use the IBM WebSphere Collector tool to collect the server log files. 27

28 Troubleshooting Meeting app Collecting Meeting App logfile from Device ios devices log 1. In the Meetings app, Tap Help and Support. 2. Tap the Report Problem button. The app creates a new mail message with the logs for your app attached. Android devices log 1. In the Meetings app, open the Settings from the options menu. 2. Tap About. 3. Tap Report a Problem option under About Support 4. Select your preferred mail client from the list of apps that appear. 5. The app creates a new mail message, with the App logs attached. 28

29 Agenda Configuration Servers (Sametime, Connections, BSS Admin) Mobile Device Clients Troubleshooting Chat app Meeting app Connections app FAQ Downloads, SSL, Support, Policy Settings, APNS, GCM, MDM. References Software Services for Collaboration 29

30 Troubleshooting Connections app Connections App Intermittent log-in failure If users experience log-in failures?, check access settings to the IBM Connections server. User Access may be managed via an MDM solution or the Connections Server Mobile Administration or Cloud BSS Admin Panel. Check if impacted users can access Connections via other clients (for example, through a browser or the Notes-embedded Connections plug-in). Check if access failure is specific to the Connections Mobile app by testing the user s log-in access from the same mobile device to another Connections environment, such as IBM Greenhouse. 30

31 Troubleshooting Connections app Collecting Connections App logfile from Device Android 1. In the app, tap Menu Settings Enable Logging Enable Debug Logging. 2. Set a maximum log size (2000 kb is usually sufficient). 3. Send the logs to IBM Support by tapping Menu Settings Logging Send Logs. ios 1. In the app, tap Settings Connections CONNECTIONS SETTINGS SETTINGS and Toggle logging ON. 2. Set the logging level (All is the best option for debugging). 3. Set a maximum filessize (5 MB is usually sufficient). 4. Send the logs to IBM Support by Tapping Connections My Account Help and Support Report a Problem. 31

32 Agenda Configuration Servers (Sametime, Connections, BSS Admin) Mobile Device Clients Troubleshooting Chat app Meeting app Connections app FAQ Downloads, SSL, Support, Policy Settings, APNS, GCM, MDM. References Software Services for Collaboration 32

33 FAQ Where to download the social mobile apps? Apple AppStore or Google Play What can break SSL connections for mobile app clients? The ST Proxy Server s deployment manager requires a local copy of the Apple keystore to enable SSL connections between the ST Proxy Server and the APNS. Where do I send mobile log files to? If a PMR exists for a specific mobile issue?, plesae upload the logs to the PMR. Connections mobile support also monitor Connections app logs sent to heyibm@us.ibm.com What is APNS? The Apple Push Notification Service sends Sametime chat messages, meeting invitations, and announcements through the Sametime Proxy Server to ios devices. 33

34 FAQ What is GCM? The Google Cloud Messaging service sends Sametime chat messages, meeting invitations, and announcements through the Sametime Proxy Server to Android devices. What is MDM? Mobile Device Management products secure the mobile devices used within an organization, and can be used to manage devices where the IBM Connections Mobile app is installed. 34

35 Agenda Configuration Servers (Sametime, Connections, BSS Admin) Mobile Device Clients Troubleshooting Chat app Meeting app Connections app FAQ Downloads, SSL, Support, Policy Settings, APNS, GCM, MDM. References Software Services for Collaboration 35

36 References The recently published IBM Connections Social Cloud Mobile Features Guide; The guide also includes links to frequently used resources relating to mobile apps Mobile configuration properties for IBM Connections ew/r_mobile_config_properties.html Sametime 9.0 Zero to Hero Guide 36

37 Agenda Configuration Servers (Sametime, Connections, BSS Admin) Mobile Device Clients Troubleshooting Chat app Meeting app Connections app FAQ Downloads, SSL, Support, Policy Settings, APNS, GCM, MDM. References Software Services for Collaboration 37

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IBM Connections Cloud Meetings and Chat Features Guide. Imran Khan Adam Goodison IBM Collaboration Solutions, IBM Software Group, Mulhuddart, Ireland

IBM Connections Cloud Meetings and Chat Features Guide Imran Khan Adam Goodison IBM Collaboration Solutions, IBM Software Group, Mulhuddart, Ireland Contents Introduction... 3 Meetings... 3 Starting a