IBM WebSphere Content Discovery Server, previously known as iphrase

Transcription

1 Software Announcement January 31, 2006 Server, previously known as iphrase Overview IBM WebSphere Content enables organizations to rapidly deploy business-driven solutions that increase sales, reduce support costs, and help people make better decisions by getting the right information to the right people at the right time. The Content Discovery Server suite is based on the award-winning products acquired from iphrase Technologies in November of Server helps people move beyond ordinary searching. Its unique ability to understand the user s intent and the application context of user requests enables it to deliver the specific information people need to make purchases, answer questions, and solve problems. By understanding what people mean as opposed to what they say, WebSphere Content Discovery Server can respond to end-user requests with more relevant information. The system is able to effectively process a wide variety of requests including keywords, phrases, questions, and even long-form comments like online help requests and support s. It automatically corrects for poor spelling and understands concepts like synonyms and broader or narrower relationships. Additionally the system can incorporate application context like the user s location on a Web site or product preferences to derive the implicit meaning of a request. Content uses adaptive presentation to guide the content discovery process by presenting answers, navigational refinement options, and proactive guidance in a format that helps people take action. This approach breaks through the standard list of links search result paradigm that forces users to mine information by paging through result lists. For example, these capabilities can be used to determine when and how to display glossary definitions or FAQs in self-service environments, when and how to display cross-sell or up-sell promotions in retail environments, or when and how to display escalation paths in online support environments. The tools to manage this entire process were developed from the ground up to be used by business managers. This empowers business managers to control the online experience for their customers, without incurring the cost of engaging the IT function. This cost, in both time and money, is one of the primary limitations that restrict business managers from improving the online experience for their end users. Detailed business intelligence about how end users are interacting with the system provides business managers with the information they need to tune the system for optimum performance, thus allowing your business managers to realize the full potential of your investment in this technology. In addition to providing the robust end-user experience and level of line-of-business control that allows organizations to increase revenue, reduce support costs, and make better business decisions, this offering seamlessly integrates with the full IBM Content Discovery suite. This helps organizations leverage IBM s content integration and text analytics capabilities to extend their existing information investments by providing native access to dozens of content repositories, and an open framework for text analytics that uncovers the inherent meaning of unstructured content. Key prerequisites Refer to the Technical information section for details. At a glance Server provides a broad suite of content discovery solutions that help organizations get the right information to the right people at the right time. Content Discovery Server solutions are built on a foundation of content integration, enterprise searching, text analytics, and contextual delivery. For ordering, contact: Your IBM representative, an IBM Business ner, or the Americas Call Centers at 800-IBM-CALL Reference: YE001 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Electronic software delivery February 14, 2006 Description Planned availability dates Server IBM Repository Connector for WebSphere Content for Commerce IBM Ad Hoc Reporting Module for WebSphere Content March 31, 2006 for Self Service for Online Support for Contact Centers for Case Resolution Integration for Siebel IBM Classification Module for WebSphere Content Discovery Media and documentation March 1, 2006 Server IBM Repository Connector for WebSphere Content for Commerce IBM Ad Hoc Reporting Module for WebSphere Content April 14, 2006 for Self Service for Online Support for Contact Centers for Case Resolution Integration for Siebel IBM Classification Module for WebSphere Content Discovery The WebSphere Content suite of solutions includes: WebSphere Content, which provides a powerful set of functional capabilities, tools, and market solutions that help people easily make purchases, solve problems, and make better business decisions without expert assistance. Content is built on a foundation of content integration, enterprise searching, text analytics, and contextual delivery. Ad Hoc Reporting and Repository Connector modules are available for the WebSphere Content. WebSphere Content Discovery for Commerce, which helps online retail and catalog companies convert shoppers into buyers by making it easy for people to find the products and services that best match their specific needs. This solution also empowers merchandising managers to monitor and enhance the online shopping experience to increase conversion rates, improve cross-sell/up-sell offers, and enhance overall merchandise mix. WebSphere Content Discovery for Commerce requires WebSphere Content. WebSphere Content Discovery for Self Service, which helps organizations effectively extend their market reach by empowering customers, partners, and employees to easily tap disparate information made available across intranets, extranets, and corporate portals. With this information, they can answer questions and make effective business decisions without expert assistance. WebSphere Content Discovery for Self Service requires WebSphere Content. WebSphere Content Discovery for Online Support, which provides you with the tools your users need to successfully resolve their own customer-support requests online while effectively managing escalation when live assistance is required. All of this is provided with a low-cost operating model that takes full advantage of your existing investments in CRM and enterprise content. WebSphere Content Discovery for Online Support requires WebSphere Content. WebSphere Content Discovery for Contact Centers, which is a flexible and proven customer-support and knowledge-management solution that allows organizations to increase online resolution rates, improve customer satisfaction, and enhance agent productivity by enabling customers, partners, and contact-center employees to efficiently answer questions and solve problems, taking advantage of information stored in CRM and case management applications, file servers, content management systems, and the World Wide Web. WebSphere Content Discovery for Contact Centers requires WebSphere Content. WebSphere Content Discovery for Case Resolution, which is a powerful and proven online and case resolution solution. It automatically responds to online support requests in real-time to speed resolutions, thus preventing costly escalation to the contact center. WebSphere Content Discovery for Case Resolution requires WebSphere Content and the Classification Module for WebSphere Contact Discovery. The WebSphere Content suite of products also includes: Ad Hoc Reporting Module for WebSphere Content, which is an interactive analytics module that is powered by an industry-leading business intelligence engine. Repository Connector for WebSphere Content, which allows WebSphere Content to access content in a of repositories. WebSphere Content Discovery Integration for Siebel, which integrates WebSphere Content Server into Siebel Call Center. This integration includes not only native access to knowledge in the Siebel repositories, but also advanced information access screens within the Siebel application. Classification Module for WebSphere Content Discovery, which classifies unstructured content, and automatically learns from user feedback

3 Trademarks WebSphere is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others

4 IBM United States Announcement Supplemental Information January 31, 2006 Offering Information Product information is available via the Offering Information Web site Also, visit the Passport Advantage Web site Publications The following publications are provided with this product: IBM WebSphere Content : Installation Guide Server: Upgrading Guide Server: Getting Started Server: Database Content Tutorial Server: Web Content Tutorial Server: Management Console Guide Server: Platform Guide Server: Reference Guide Server: Developer Notes Server: Release Notes for Commerce: User s Guide for Self Service: User s Guide for Online Support: User s Guide for Contact Center: User s Guide for Case Resolution: Getting Started for Case Resolution: Developer s Guide for Case Resolution: Administrator Guide for Case Resolution: Workbench Guide IBM Publications Center The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer for 20 countries. A large of publications are available online in various file formats, and they can all be downloaded by all countries free of charge. News of many publications may be subscribed to via Mysupport. en/?opendocument Technical information Specified operating environment Hardware requirements: The exact configuration you need to support your environment with satisfactory response time will vary depending on the size of the objects you are working with and other factors. Individual display response times vary depending on workstation speed, memory, size of objects, and network and server workload. Minimum recommended configurations listed below need to be evaluated and adjusted according to your unique requirements. Disk space recommendations below are for the product installation and working space only. The actual hard disk space required varies, depending upon your installation. The most current and complete information on hardware and software requirements for the DB2 Content Manager portfolio, including additional server s, is available in the support section. The following are minimum system requirements. For Content, Content Discovery for Commerce, Content Discovery for Self Service, Content Discovery for Online Support, and Content Discovery for Contact Centers: For servers based on the Intel platform: Processor: Intel x86, or equivalent, with processor speed greater than 1.5 GHz Memory: 1 GB of RAM, plus 512 MB of RAM for each additional processor For servers based on the UltraSparc platform: Processor: Enterprise-class CPU, with processor speed greater than 750 MHz This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

5 Memory: 1 GB of RAM, plus 512 MB of RAM for each additional processor For Content Discovery for Case Resolution: For the server: Processor: Intel x86, or equivalent, with processor speed greater than 700 MHz Memory: 256 MB of RAM Hard disk space: 100 MB For the clients: Processor: Intel x86, or equivalent, with processor speed greater than 400 MHz Memory: 128 MB of RAM Hard disk space: 20 MB For Content Discovery Management Software: Processor: Intel x86, or equivalent, with processor speed greater than 1 GHz Memory: 512 MB of RAM For Ad Hoc Reporting Module (optional): Processor: Intel x86, or equivalent, with processor speed greater than 1 GHz Memory: 2 GB of RAM Hard disk space: 2 GB Software requirements For Content, Content Discovery for Commerce, Content Discovery for Self Service, Content Discovery for Online Support, and Content Discovery for Contact Centers, you must have one of the following operating systems: Sun Solaris 8 Sun Solaris 9 Red Hat Linux 7.x Red Hat Enterprise Linux v.3 AS Red Hat Enterprise Linux v.3 ES SUSE Linux Enterprise Edition 9.0 Microsoft Windows 2000 Server Microsoft Windows 2000 Advanced Server Microsoft Windows 2003 IBM AIX V5.3 For Content Discovery for Case Resolution: Microsoft Windows 2000 Server, Windows 2000 Advanced Server, or Windows 2003 Microsoft Internet Information Server 5 J2SE Java Runtime Environment 1.4 (or higher) For Content Discovery Management Software: Microsoft Windows 2000 (or higher) Microsoft Internet Explorer 6.0 (or higher) Microsoft.NET Framework 1.1 For the Ad Hoc Reporting Module (optional): Microsoft Windows 2000 Professional, Windows 2000 Server, or Windows 2003 Microsoft Internet Information Server 5 Microsoft.NET Framework 1.1 Oracle or Microsoft SQL Server database Supported sources for content: Web XML Lotus Notes 6.5 ODBC DB2 SQL Server 2000 Oracle 8i and 9i MySQL 5.0 Siebel InterWoven TeamSite 5 and 6 Packaging Planning information The Content suite of products includes the following CD assemblies: Server IBM WebSphere Information Integrator OmniFind Edition for Commerce for Self Service for Online Support for Contact Center for Case Resolution IBM Ad Hoc Reporting Module for WebSphere Content Integration for Siebel IBM Classification Module for WebSphere Content Discovery Server includes a limited use IBM WebSphere Information Integrator OmniFind Edition license. You can use OmniFind Edition to perform crawling and indexing operations for a Content deployment. As such, all orders of Content will also receive OmniFind Edition (subject to the limited use license). Server is the base upon which the following offerings are built: for Commerce for Self Service for Online Support for Contact Center for Case Resolution This means that, for example, to install IBM WebSphere Content Discovery for Commerce, you must first install Server and then install for Commerce. for Case Resolution requires both Server and IBM Classification Module for WebSphere Content Discovery. IBM Ad Hoc Reporting Module for WebSphere Content is an optional offering. The Content Discovery suite of products includes a native reporting

6 solution that produces static HTML reports. Optionally, customers can instead use the Ad Hoc Reporting Module, an embedded business intelligence engine that allows users to perform advanced analytical operations with the report data. Note that the Ad Hoc Reporting Module requires a Windows server and a connection to a database. IBM Classification Module for WebSphere Content Discovery can operate as a standalone classification server, classifying unstructured content. It can also operate as a classification module for the IBM WebSphere Content. The entire documentation set for the Content Discovery Server suite of products is distributed on the IBM WebSphere Content CD. The individual documents specific to each of each of the other offerings are also on their respective CDs. Security, auditability, and control Server uses the security and auditability features of the host hardware or software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Ordering information This product is only available via Passport Advantage. is not available as shrinkwrap. Product information Licensed function Product Product title group category IBM Ad Hoc Reporting IBM IBM Module for Information Information WebSphere Content Integrator Integrator IBM Classification IBM IBM Module for Information Information WebSphere Content Integrator Integrator Discovery IBM Repository IBM IBM Connector for Information Information WebSphere Content Integrator Integrator Discovery Information Information Integration for Siebel Integrator Integrator Discovery Information Information Server Integrator Integrator Information Information for Case Resolution Integrator Integrator Discovery Information Information Server for Commerce Integrator Integrator It Information Information for Contact Centers Integrator Integrator Information Information for Online Support Integrator Integrator Information Information for Self Service Integrator Integrator Program PID Charge unit name IBM Ad Hoc Reporting 5724-N53 Authorized Module for User(s) WebSphere Content IBM Classification 5724-N53 Processor(s) Module for WebSphere Content Discovery IBM Repository Connector 5724-N53 Connector(s) for WebSphere Content Discovery Integration for Siebel for Case Resolution for Commerce for Contact Centers for Online Support for Self Service Charge metrics definitions Processor: In Full Capacity charging, Proofs of Entitlement (PoEs) must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run. 1. If there are Program Components included in the offering whose function is not to be included in the charge metric, these must be listed in the Program-unique Terms of the License Information. 2. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units. 3. Multi-core technology allows two or more processors (commonly called cores ) to be active on a single silicon chip. Unless otherwise announced, with multi-core technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip. 4. In the zseries Integrated Facility for Linux (IFL) environment, each IFL engine is considered a single physical processor

7 5. Threading, a technique which makes a single processor seem to perform as two or more, does NOT affect the count of physical processors. 6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total of processors on the blade on which the program is run. Authorized User: An Authorized User (User) is one and only one individual, machine, program, or device with a specific identity (ID) within or outside Your enterprise. A Proof of Entitlement (PoE) is evidence of your authorization to use a program and is required for each User accessing the program or any component, application, feature, function, and/or capability thereof, either directly or indirectly, through any means on behalf of the User in any manner. The program may be installed on one or more computers, and accessed by multiple Users provided that a User authorization has been obtained for each individual User. 1. Users have unique specific identity and IDs cannot be shared. 2. An ID may establish one or more connections and count as a single User. 3. An ID may only be reassigned for the long-term replacement of personnel, machine, program, or device. Passport Advantage program licenses Server Server Server Processor ANNUAL SW MAINT RNWL Server Processor LIC+SW MAINT 12 MO Server Processor SW MAINT Server IBM Repository Connector for WebSphere Content Discovery Server IBM Repository Connector WS Con Dis Srv Connector ANNUAL SW IBM Repository Connector WS Con Dis Srv Connector LIC+SW MAINT IBM Repository Connector WS Con Dis Srv Connector SW MAINT E02EYLL D576ALL D576BLL E02F0LL D576ELL D576GLL Server Server for Commerce for Commerce Proc ANNUAL SW for Commerce Proc LIC+SW MAINT for Commerce Proc SW MAINT Server Server for Self Service Self Service Proc ANNUAL SW Self Service Proc LIC+SW MAINT Self Service Proc SW MAINT Server Server for Online Support for Online Supt Pr ANNUAL SW for Online Supt Pr LIC+SW MAINT for Online Supt Pr SW MAINT Server Server for Contact Centers Contact Ctrs Proc ANNUAL SW Contact Ctrs Proc LIC+SW MAINT Contact Ctrs Proc SW MAINT E02EZLL D576CLL D576DLL E02F2LL D576JLL D576KLL E02F3LL D576RLL D576WLL E02F4LL D5774LL D5775LL

8 Server Passport Advantage supply Program name/ Server for Case Resolution Case Resolution Pr ANNUAL SW Annual Renewal Case Resolution Pr LIC+SW MAINT Case Resolution Pr SW MAINT Server IBM Ad Hoc Reporting Module for WebSphere Content Discovery Server IBM Ad Hoc Reporting Module for WS CD Srv Auth Use ANNUAL SW IBM Ad Hoc Reporting Module for WS CD Srv Auth Use LIC+SW MAINT IBM Ad Hoc Reporting Module for WS CD Srv Auth Use SW MAINT Server Integration for Siebel Int Siebel Proc ANNUAL SW MAINT RNWL Int Siebel Proc LIC+SW MAINT 12 MO Int Siebel Proc SW MAINT Server IBM Classification Module for WebSphere Content Discovery IBM Classification Module for WS Cont Disc Srvr ANNUAL SW MAINT RNWL IBM Classification Module for WS Cont Disc Srvr LIC+SW MAINT 12 MO IBM Classification Module for WS Cont Disc Srvr SW MAINT E02F5LL D5776LL D578JLL E02F1LL D576HLL D576ILL E02F6LL D57C3LL D57C4LL E02FALL D57DXLL D57DYLL Ad Hoc Rep Mod WSCD V8.3.0 Media Pack English US Windows Server 2003, Other CD ROM Digital V8.3.0 Class Mod WS Cont Disc V8.3.0 Media Pack English US SUSE Linux, Solaris (Sun Microsystems), Windows Server 2003, AIX 5L, V5, Red Hat Linux, Other CD ROM Digital V8.3.0 WS Con Dis Case Resolution V8.3.0 Media Pack English US Solaris (Sun Microsystems), Windows Server 2003, AIX 5L, V5, Other CD ROM Digital Disk ISO 9660 V8.3.0 WS Con Dis Srv Commerce V8.3.0 Media Pack English US SUSE Linux, Solaris (Sun Microsystems), Windows Server 2003, AIX 5L, V5, Red Hat Linux, Other CD ROM Digital Disk ISO 9660 V8.3.0 WS Con Disc Contact Ctrs V8.3.0 Media Pack English US SUSE Linux, Solaris (Sun Microsystems), Windows Server 2003, AIX 5L, V5, Red Hat Linux, Other CD ROM Digital V8.3.0 WS Con Disc Online Support V8.3.0 Media Pack English US SUSE Linux, Solaris (Sun Microsystems), Windows Server 2003, AIX 5L, V5, Red Hat Linux, Other CD ROM Digital V8.3.0 WS Con Disc Self Service V8.3.0 Media Pack English US SUSE Linux, Solaris (Sun Microsystems), Windows Server 2003, AIX 5L, V5, Red Hat Linux, Other CD ROM Digital V8.3.0 WS Content Disc Int Siebel V8.3.0 Media Pack English US SUSE Linux, Solaris (Sun Microsystems), Windows Server 2003, AIX 5L, V5, Red Hat Linux, Other CD ROM Digital V8.3.0 WS Content Discovery Srvr V8.3.0 Media Pack English US SUSE Linux, Windows Server 2003, AIX 5L, V5, Red Hat Linux, Other CD ROM Digital Disk ISO 9660 V8.3.0 BB0PWNA BB0PYNA BB0PVNA BB0PRNA BB0PUNA BB0PTNA BB0PSNA BB0PXNA BB0PQNA

9 Passport Advantage customer: Media pack entitlement details Customers with active or subscription for the products listed are entitled to receive the corresponding media pack. WS Con Disc Self Service V8.3.0 offerings Media packs IBM WebSphere WS Con Disc Self Service BB0PSNA Content English US SUSE Linux, Discovery for Solaris (Sun Microsystems), Self Service Windows Server 2003, AIX Processor 5L, V5, Red Hat Linux, Other CD ROM Digital WS Con Disc Online Support V8.3.0 offerings Media packs IBM WebSphere WS Con Disc Online Support BB0PTNA Content English US SUSE Linux, Discovery Solaris (Sun Microsystems), for Online Windows Server 2003, AIX Support 5L, V5, Red Hat Linux, Other CD ROM Digital WS Content Discovery Srvr V8.3.0 offerings Media packs IBM WebSphere WS Content Discovery Srvr BB0PQNA Content English US SUSE Linux, Discovery Windows Server 2003, AIX Server 5L, V5, Red Hat Linux, Processor Other CD ROM Digital Repository WS Content Discovery Srvr BB0PQNA Connector English US SUSE Linux, for WS Windows Server 2003, AIX Content 5L, V5, Red Hat Linux, Discovery Other CD ROM Digital Srvr Connectr WS Content Disc Int Siebel V8.3.0 offerings Media packs IBM WS Content WS Content Disc Int Siebel BB0PXNA Discovery English US SUSE Linux, Integration Solaris (Sun Microsystems), for Siebel Windows Server 2003, AIX Processor 5L, V5, Red Hat Linux, Other CD ROM Digital WS Con Disc Contact Ctrs V8.3.0 offerings Media packs WebSphere WS Con Disc Contact Ctrs BB0PUNA Content English US SUSE Linux, Discovery Solaris (Sun Microsystems), for Contact Windows Server 2003, AIX Centers 5L, V5, Red Hat Linux, Processor Other CD ROM Digital Class Mod WS Cont Disc V8.3.0 offerings Media packs IBM Class Mod WS Cont Disc BB0PYNA Classification English US SUSE Linux, Module for WS Solaris (Sun Microsystems), Content Windows Server 2003, AIX Discovery 5L, V5, Red Hat Linux, Proc Other CD ROM Digital Ad Hoc Rep Mod WSCD V8.3.0 offerings Media packs Ad Hoc Report Ad Hoc Rep Mod WSCD BB0PWNA Module for WS English US Windows Content Server 2003, Other Discovery CD ROM Digital Srvr Auth Usr

10 WS Con Dis Srv Commerce V8.3.0 offerings Media packs IBM WebSphere WS Con Dis Srv Commerce BB0PRNA Content English US SUSE Linux, Discovery Solaris (Sun Microsystems), for Commerce Windows Server 2003, AIX Processor 5L, V5, Red Hat Linux, Other CD ROM Digital WS Con Dis Case Resolution V8.3.0 offerings Media packs IBM WebSphere WS Con Dis Case Resolution BB0PVNA Content English US Solaris (Sun Discovery Microsystems), Windows for Case Server 2003, AIX 5L, V5, Resolution Other CD ROM Digital Proc Terms and conditions This product is available only via Passport Advantage. It is not available as shrinkwrap. Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoEs) are required for all authorized use. products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance. License information form s Program Program Form name IBM WebSphere Content 5724-N53 L-KZEN-6K55C, L-KZEN-6K55G On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site Limited warranty: Yes Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program. Copy and use on home/portable computer: No Volume orders (IVO): No Passport Advantage applies: Passport Advantage Web site at Yes, and through the IBM Operational Support Services SoftwareXcel: No iseries Software Maintenance applies: No Educational allowance available: Not applicable Prices Passport Advantage For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business ner. Additional information is also available at Business ner information If you are an IBM Business ner Distributor for Workstation Software acquiring products from IBM, you may link directly to Business ner pricing information. An ID and password are required (use IBM ID) passportadvantage/paoreseller/amer/ channelannouncement Order now To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business ner. To identify your local IBM representative or IBM Business ner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: callserv@ca.ibm.com Mail: IBM Americas Call Centers Dept. Teleweb Customer Support, 9th floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: YE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks OmniFind, AIX 5L, and iseries are trademarks of International Business Machines Corporation in the United States or other countries or both. Passport Advantage, WebSphere, Notes, DB2, AIX, Lotus Notes, and nerworld are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Intel is a registered trademark of Intel Corporation. Microsoft and Windows are trademarks of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. Linux is a trademark of Linus Torvalds in the United States, other countries or both

11 Other company, product, and service names may be trademarks or service marks of others