Chorus Call Conferencing Services. for BSR

Transcription

1 Chorus Call Conferencing Services for BSR

2 Highlights Permanent reservationless passcodes Call at any time from any where Customize your passcode features to meet your needs Dial-in numbers in 70+ countries Client support desk 24x7x365 Receive conference summary reports Microsoft Outlook conference scheduling tool 1

3 Default Passcode Features Tones on participant entry & exit Post Conference Summary Report (PCSR) is a summary of a concluded conference call. It is sent to the registered address of the host or scheduler. 2

4 Special Features The Conference Level Passcode allows a conference host to configure a dynamic secondary level passcode each time a conference is conducted. This adds a layer of security to the existing host and guest passcode Project Code when enabled allows the Host to enter a numeric project code upon entry into the conference call. This code also reflects on your invoice and conference summary report Passcode Level Greeting is a welcome message played after entering the passcode to provide your participants assurance that they have entered the correct conference. To activate any of the above mentioned features, kindly get in touch with us at kpmgindia@choruscall.com 3

5 How to begin and end your conference Joining a Call Send participants your meeting invitation through Chorus Call s customized MS Outlook Plug-in Dial the conference access number, enter your passcode and you will be connected to your conference The meeting begins when the chairperson enters their passcode. Get further security with the Conference Level Passcode feature. Ending a Call All participants end the call by disconnecting their phone lines. By default, when the Chairperson hangs up, all participants will continue to remain connected to the conference call. Should the Chairperson want to have all participants disconnected, the Chairperson needs to press *5 on the keypad and disconnect. All participants will also be disconnected automatically. 4

6 Features Quick Reference Chairperson Controls Function Keys Operator Assistance *0 Private roll call of all participants *3 Mute/un-mute participant lines *4 Chairperson Disconnect *5 Mute/un-mute own line *6 Conference lock/unlock *7 Record Call *9 Participant controls Function Keys Mute/un-mute own line *6 Operator Assistance *0 5

7 Conductor Web The Conductor Web is Chorus Call s latest technological offering to help you manage your conferences in real time using a web interface View active conferences and View conference summary reports Initiate dial out Mute-unmute participants Record conferences Disconnect participants Enable/disable talk indicators Rename participants 6

8 Post Call Summary Reports (PCSR) Keep a track of your conference by activating Chorus Call s Post Call Summary Report. The PCSR ensures that the host / authorized user receive an report of the conference summary. This report is system generated and is automatically dispatched to the registered addresses at the end of each conference call. 7

9 Best practices Enter *6 to mute and unmute your line while in conference. This will help eliminate background noise when you are not speaking. When in conference avoid answering another call from the same phone, hold music from your line will disturb a bridge call in progress. if you must mute your conference line first using *6. If you must use a speaker phone be sure to use the mute button on your phone when not speaking. Speaker phones may sometimes deteriorate audio quality on your conferences Seek operator assistance by pressing *0 when faced with challenges on your conference call. The operator will attend to you privately without interrupting a meeting that is in progress. Do not connect two conference calls together using the conference feature on your phone, this significantly reduces audio quality Avoid Skype and IPLC services unless you are able to confirm that you get consistently good quality. If you are in a conference room, ensure that you have tested the equipment before the meeting starts 8

10 Customer Care & Technical Support Chorus Call has a dedicated team of highly trained conference specialists In-conference Support: 24 X 7 X 365 in-call support during a live conference to all participants by simply pressing * 0 Helpdesk: 24 X 7 X 365 Help Desk support accessible via toll/toll free numbers kpmgindia@choruscall.com Global Access Helpdesk: / India Toll Free: /