Prognosis Essentials Lab

Transcription

1 Prognosis Essentials Lab Prognosis fundamentals Wednesday, October 18, 2017 Randy Andrews Rick Scheidegger

2 Please check-in on the mobile app - see your class record, remember what tests to take, and help us improve Welcome!

3 Logistics WiFi SSID: IRsummit WiFi PW: Prognosis Check the sticker on your badge for credentials to log in to your Lab instance

4 Agenda This course will walk users through a series of basic Prognosis labs. These are broken into 4 sections: - Prognosis Web User Interface - Prognosis Desktop Client - Using Prognosis to view vendor specific data - Prognosis basic tips and tricks

5 Learning Objectives This series of labs should familiarize you with: Prognosis Web User Interface- - Login and access - layout and functionality - Online help - Prognosis Online Community - Display navigation

6 Learning Objectives This series of labs should familiarize you with: Prognosis Desktop Client - Installation - login and access - layout and functionality - Display navigation

7 Learning Objectives This series of labs should familiarize you with: Vendor Specifics: - UC vendor display set - Non UC Vendor displays

8 Learning Objectives This series of labs should familiarize you with: Basic user tips and tricks: - Data export - Mashups - IRFax

9 Prognosis Web UI - Login and access - layout and functionality - Online help - Prognosis Online Community - Display navigation

10 Launching the Web Application Once the Prognosis components have been installed, the Web Application can be used to view the systems configured into your Prognosis environment. The Prognosis Web Application login screen can be accessed from a Web Browser by using the following URL: 10

11 Launching the Web Application Alternatively, it can be accessed from the Start menu on the Prognosis Windows server by selecting: All Programs > Prognosis > Prognosis View Systems 11

12 Logging onto the Prognosis Web UI Username and password should be the same credentials as used to log into your network (A/D credentials). Username can be input in the format of either: \<domain>.<user> or <domain>\<user> 12

13 Logging onto the Prognosis Web UI Ensure that View Systems' is selected from the drop-down list box. Click the Login button to open the Web Application. 13

14 Exercise1: login Access the Prognosis lab environment 1. Using the details provided on the back of your ID badge, perform the necessary steps to access the Prognosis Web User Interface

15 Displays Web Application 15

16 16 Toolbar The Toolbar of the Web UI includes the following links: Home Reports Network Returns user to the Prognosis Home Page. By default this is the All PBX display but this is an administrator controlled function. Opens the a set of Prognosis Report pages (requires Prognosis Reporting Essentials license) Opens the Prognosis Path Insight network view (requires Path Insight product license). Alerts Opens the Prognosis Alerts Central display.

17 17 Toolbar The Toolbar of the Web UI includes the following links: Admin Launches the Prognosis Web Administration page. Community Help Opens the Community forum website. Opens the Prognosis Online Help System. Opens a drop-down list which offers two options: 1) Skin Selection 2) Log out

18 Change the user skin. Exercise 2: Toolbars 1. Using the dropdown menu, select the preferred background for your Prognosis login.

19 Exercise 3: Prognosis Online Launch and register for Prognosis Online access 1. Using the Community menu item, launch Prognosis online and register for online access.

20 Exercise 4: Online Help Using Online Help to locate topics 1. Using the help link, launch the Online Help menu. 2. Locate the Monitor Data section for your desired vendor environment (Avaya, Cisco, etc.)

21 Navigation Panels Displays Web Application Click on a technology type in the first (Group) navigation panel. 21 This will populate the second (Instance) navigation panel with the 'All <technology type>' item at the top together with a list showing the names of all individual devices of that technology type that are being monitored. In addition, a Display will open in the main panel showing details of all the monitored devices for the selected technology.

22 Displays Web Application Expand the required technology type in the in the first (Group) navigation pane by clicking the + symbol. This will show a list of all vendor products for that technology type that can be monitored by Prognosis. 22

23 Displays Web Application Clicking on a vendor product in this list will populate the second (Instance) navigation panel with the 'All <vendor name>' item at the top and a further list showing the names of each individual device for that vendor product that is being monitored. In addition, a Display will open in the main panel showing details of each device for the vendor product. 23

24 Displays Web Application Clicking on a device name in the second (Instance) navigation pane will open an initial Display showing data for that individual device. 24

25 Displays Web Application Closing the Navigator Panels The icon located at the top right of the Navigation panels is used to close the navigators. 25

26 Displays Web Application Opening the Navigator Panels Once closed, the Navigation panels can be re-opened with the icon. 26

27 Displays Web Application A typical Display viewed through the Prognosis Web Application. 27 Blue text indicates a drill-down. Clicking on such text will open a further displays showing associated or more detailed data.

28 Exercise 5: Navigation Using the Web UI to view system data 1. Using the navigation and instance panes, locate a vendor instance (Skype, Cisco, Windows, etc.) 2. Drill deeper down into the environment to peel back additional layers (phones, gateways, etc.)

29 Prognosis Desktop Client (GUI) - Installation - login and access - layout and functionality - Display navigation

30 GUI Installation on MS Windows The Prognosis installation is completed by running the Prognosis installer program which is available from download or from a DVD. The following will demonstrate an installation on an MS windows machine. 30 Step 1 Welcome

31 GUI Installation on MS Windows 31 Step 2 End-User License Agreement

32 GUI Installation on MS Windows 32 Step 3 License- Not required for client only installation!!!

33 GUI Installation on MS Windows 33 Step 4 Prognosis Components

34 GUI Installation on MS Windows 34 Step 5 Destination Folder

35 GUI Installation on MS Windows 35 Step 6 Ready to Install

36 Exercise 6: RDP access Remote Desktop Access to the Prognosis Lab 1. Using the details provided on the back of your ID badge, perform the necessary steps to Remote Desktop into your Prognosis Lab environment

37 Accessing the Prognosis Windows Client Login and access Both Administration and User/Operator functions can be managed via the Prognosis Windows Client. This interface can be accessed from the MS Windows Start Menu by selecting: All Programs > Prognosis > Prognosis Client 37

38 Logging onto the Prognosis Client Username and password should be the same credentials as used to log into your network (A/D credentials). Username can be input in the format of either: \<domain>.<user> or <domain>\<user> If needed, expand server and input the connection details. 38

39 Exercise 7: Login and access Access of the Prognosis environment via GUI 1. Launch the desktop client and log into Prognosis at <ip address>

40 Layout Windows Client 40 Toolbars Document Navigator Workspace Node Navigator Status Bar Connection Status

41 Exercise 8: Layout and toolbars Access of the Prognosis environment 1. Explore the windows and toolbars of the GUI a. Document navigator b. Node navigator c. Toolbars (help, export to excel, etc.)

42 Displays Windows Client Displays in the Prognosis Windows Client Displays can be accessed through the Prognosis Windows Client from either the Document Navigator or through the initial opening Display. The Knowledge folder of the Document Navigator contains all of the preconfigured Displays that are supplied with the Prognosis installation, along with a range of other documents. 42 Display documents in the Navigator are shown with the following icon:

43 There are two main initial Displays, Displays Windows Client Welcome to Prognosis Cross Platform Systems Management Unified Communication and Collaboration Central These Displays provide links that allow you to drilldown to further Displays to see more detailed information in a logical structure. Using these Displays means that you do not need to hunt through the Document Navigator searching for individual data Displays. 43

44 Displays Windows Client 44 Welcome to Prognosis Cross Platform Systems Management This is the lead-in Display for cross platform system monitoring, i.e. Windows, UNIX/Linux servers etc.

45 Displays Windows Client 45 Unified Communication and Collaboration Central This is the lead-in Display for Unified Communication monitoring, i.e. Cisco, Avaya, Skype etc.

46 Exercise 9: Vendor Navigation Using the GUI to view system data 1. Using the GUI, locate a vendor instance (Skype, Cisco, Windows, etc.) 2. Drill deeper down into the environment to peel back additional layers (phones, gateways, etc.)

47 Prognosis Tips and Tricks - Data export- Excel - Mashups - IRFAX

48 Displays Excel Export 48 Sending Display Data to Excel This capability allows for data to be extracted, analyzed and manipulated after exporting it from Prognosis. The Excel Export button, which is located on the toolbar of the 'View Systems' window, is used to publish data from the currently open dashboard to an MS Excel 2007 or later spreadsheet.

49 Displays Excel Export 49 Each window in the dashboard will be created as a separate worksheet within the Excel spreadsheet.

50 Exercise 10: Excel export Export Prognosis data to an Excel spreadsheet 1. Using the WebUI locate the phones display for your preferred vendor PBX. 2. Export a list of down extensions into Excel

51 Displays - Mashups 51 'Mashups' are a type of customized dashboard that can be created by users. They consist of data components, copied from one or more pre-packaged dashboards, that are added into a single 'Mashup.

52 Displays - Mashups 52 Mashups allow for a range of frequently used data to be viewed from one central location, or data from different vendors to be mixed and matched in order to illustrate key performance indicators in a single display.

53 Displays - Mashups 53 Mashups' are available for online Displays and reports but are not available from Database Replays.

54 Displays - Mashups 54 At the initial creation, each window in a 'Mashup' will take up the full width of the display. However, after creating a 'Mashup' it can be edited so that the windows can be resized and positioned as required.

55 Displays - Mashups 55 Once a 'Mashup' has been created, the document name will be automatically added to the second navigation (Overview) tab of the 'View Systems' window.

56 Displays - Mashups 56 Steps to Create a Mashup Step 1 Step 2 Open a Display in the Web Application from where a specific piece of data is to be taken. Click the Add to Mashup link that is located on the right of the title bar. This will open a page with each data component from the selected Display laid out in a vertical list.

57 Displays - Mashups 57

58 Displays - Mashups 58 Step 3 At the top of this page click the Create New Mashup button: Add content to: Create New Mashup... From the drop down list box select an existing 'Mashup' to which new data is to be added. This option will only be shown after an initial 'Mashup' has been created. Click this button to create a new 'Mashup' document. After clicking this button a dialog box will open so that a Mashup name and title can be added.

59 Displays - Mashups 59 Step 4 From the data list, locate each piece of data that is required to be copied into the 'Mashup'. Click the Add to Mashup button on the right side against each required data component.

60 Displays - Mashups 60 Step 5 Step 6 If data from any other Display is required, open each Display and repeat the procedure adding each data component to the selected 'Mashup'. To view the 'Mashup' during creation, a 'Jump To' function is available at the top right of the page.

61 Displays - Mashups 61 How to Access Mashup Displays Once Mashups have been created, they can be accessed by opening the second tab of the Navigators panel.

62 Displays - Mashups 62 How to Edit a Mashup Data components added to a 'Mashup' will initially be placed in a horizontal format across the width of the page. This layout can be changed by editing the page after it has been saved.

63 Displays - Mashups 63 To edit the 'Mashup' layout, click the Edit icon at the top right of the page. The title bar on each window will now be highlighted.

64 Displays - Mashups 64 For resizing there is a drag point located at the bottom right corner of each window, this will appear as the mouse is moved over it. Click and drag this point to resize the window. As the window is resized, a lighter color background area will be shown which indicates the nearest grid area that the window will snap to.

65 Displays - Mashups 65 To reposition a window, click and drag the title bar of the window. As the window is moved, other windows will automatically reposition to accommodate the new layout.

66 Displays - Mashups 66 The window titles can also be changed while in the edit mode by clicking on the text in the title bar and making any necessary changes. When all the changes are finished, click the Save button at the top right of the page.

67 Exercise 11: Mashups Creating Mashup displays in the web 1. Using the WebUI, locate 3 windows that you would like to use to create a Mashup display. 2. Create a new Mashup using the windows selected above 3. Edit the mashup to size and title the windows as desired.

68 IRFax 68 IRFax is a document that can be generated from a Prognosis server that contains important diagnostic data. Some of this data includes: Configuration settings Operating system and version CPU Information

69 IRFax 69 IRFax is a document that can be generated from a Prognosis server that contains important diagnostic data. Some of this data includes: Prognosis product type and version List of installed patches (Audit Log, Manifest) List of configured OS services and their status

70 IRFax 70 IRFax is a document that can be generated from a Prognosis server that contains important diagnostic data. Some of this data includes: Prognosis Status (PSTATUS) - List of Prognosis Processes and their status WVLOG extract (Prognosis error log).. and more.

71 IRFax 71 The IRFax can be generated in a number of ways depending upon the platform of the server and at what state Prognosis is in.

72 Exercise 12: Run an IRFAX Create an IRFAX snapshot of your Prognosis environment 1. Navigate to the Prognosis Install drive 2. Navigate to the Prognosis/Server/configuration directory 3. Double click the irfax.bat file

73 Test Your Knowledge List 2 ways the Prognosis Web Interface can be launched: A.Via HTTPS URL B. Via Windows Start menu (From Web Node)

74 Test Your Knowledge List 3 methods in which to access Prognosis: A. Web User Interface B. Web Administration interface C. Desktop Client

75 Test Your Knowledge Which instance of Prognosis does not require a license file for installation: A. Prognosis Desktop Client (GUI)

76 Which interface provides full administration of Prognosis: A. Desktop Client Test Your Knowledge Although the Prognosis Web Admin UI provides most admin functions, the GUI is required for custom display creation and full administration of items such as DB s and Thresholds.

77 Recap We ve covered: - Prognosis Web User Interface - Prognosis Desktop Client - Using Prognosis to view vendor specific data - Prognosis basic tips and tricks

78 Next Steps Please Rate the Class Take the Knowledge Reinforcement Test Log On to Online.Prognosis.com to download slides & ask questions Every class rating gets you a chance to win prizes!

79 Questions? Confidential