FUZE INSTRUCTIONS for SATSANGS

Transcription

1 FUZE INSTRUCTIONS for SATSANGS (Please read carefully! Last updated May 24, 2011) Note: All Satsangs are being video recorded for publishing on the Internet. Do not ask a question or volunteer to be on screen if you do not want it published! ʻPrivate dialogue or Darshanʼ is typically not published. Also, close ALL other computer programs for best performance of the program. The FUZE Meeting program is an easy to use program with very high quality video that supports both PCʼs and Macʼs, all web browsers and most major operating systems (but not Linux). Please note that the FUZE program (like many others) requires a stable and reasonably fast Internet connection if you want to use your webcam to broadcast your own video. To broadcast your video, the recommended upload speed is 1 Mbps and the download speed is 4 Mbps. A headset is required to ensure you can hear both the talking and the chants. You can also participate in the Satsang by telephoning in. VERY IMPORTANT... if you join by telephone you will not be able to hear the chant files on the telephone but you will hear Edji, Rajivji and others talking. To hear the chant files you will need to have an iphone, ipad, Android or Blackberry device with the appropriate FUZE Meeting app installed (available from the device maker). If you join by telephone you are responsible for any long distance or other charges your telephone carrier may charge you. There is no charge to phone into the Satsang other than your own long distance charges, etc. WiFi and satellite are not recommended but should work fine if you have a stable WiFi connection. NOTE: The only major conflict we are aware of is with the HughesNet Satellite service. If you are using HughesNet you wonʼt be able to join the Satsang using your computer... but you can join the Satsang by telephone if you donʼt mind telephoning a U.S. telephone number (Nevada area code) and paying the applicable long distance charges, etc. It is important to have the appropriate ʻportsʼ open on your computer so, if this is a problem in connecting, or you have other problems successfully attending the Satsang, please contact FUZE support for help at: (toll free for North America only) or for other locations please call +1 (415) or contact FUZE support by ing care-fuze@fuzebox.com The following are some screenshots to get you familiar with the process... these were taken on a Mac so a PC might be slightly different. These first few steps are CRITICAL!!

2 INDEX Pages 2 & 3 - Signing into the Meeting Pages 4 & 5 - Setting up your Headset or Telephone Page 6 - Setting up your Webcam Page 7 - Setting up the Videos Page 8 - When you have a Question Page 9 - Fixing Audio Problems into the Meeting 2 Signing Click on the website hotlink you are provided with and you should get this sign in window. FIRST AND LAST NAME or LAST INITIAL your is not required Type in your FIRST and LAST name or the initial for your last name as we have some duplicate names in Satsang. Your address is not needed. Also check the box to ʻLaunch Fuze Meeting as an applicationʼ. This is critical or your headset may not work properly! Click on ʻAllowʼ in the window that pops up asking you to install the applet. You can, if you wish, also check off the box to allow all applets. This is not critical. The program application should load easily... if not, your firewall settings may be too restrictive and may be blocking the program from launching. Contact FUZE support for help.

3 3 You may get the window ʻFull Screen Mode Requestʼ below popping up on your screen. CLICK on the CANCEL button! This is critical! Please see information on page 4 for this window.

4 4 Setting up your Headset or Telephone You will now need to set up your Audio Conference Info. This is where you select how you will join the audio portion of the Satsang. You can join by telephone or by computer. Please use the Headset option and not the Skype option. If you join by telephone you are responsible for any long distance or other charges your telephone carrier may charge you. There is no charge to phone into the Satsang other than your own long distance charges, etc. VERY IMPORTANT... if you join by telephone you will not be able to hear the chant files on the telephone but you will hear Edji, Rajivji and others talking. To hear the chant files you will need to have an iphone, ipad, Android or Blackberry device with the appropriate FUZE Meeting app installed (available from the device maker). Please use the Phone or Headset option and NOT the Skype option! We have had a number of problems with Skype. OR X

5 5 If you select the Headset option on the Audio Conference Info window, the next window to pop up will allow you to test your mic and headset volumes. See page 9 for troubleshooting tips if your audio is not connected or working properly once you are in the meeting room. Make sure you select your headset model in the drop down menu if it doesnʼt automatically show. Once you are ready, click on the button. You will be asked to announce yourself by a ʻsystem voiceʼ. Please DO NOT announce your name when you are asked to. It is not necessary and it may interrupt the Satsang if you come in late and everyone is unmuted for some reason. To change the default mic and headset volume level, drag the level indicator icon, or click your mouse, on the scale at your desired level. SEEING THE VIDEOS You MUST click on the Video button button in order to see the videos. You do not need a webcam yourself to participate in the video conference.

6 6 Setting up your Webcam If you have a webcam you will need to set up your webcam so that your video can be brought up by the Satsang Host when you ask a question or if you have volunteered to have your video show on screen during the Satsang. CAMERA: Make sure the webcam you want to use shows in the drop down menu. RESOLUTION: Leave the Resolution setting at ʻAutoʼ LEAVE THIS AS AUTO! You should now be into the meeting room and be able to hear and see everything going on. You can now make the video panel and the videos larger by ʻfloatingʼ or ʻundockingʼ the video panel. See the next page (page 7) for video window viewing options.

7 Setting up the Videos 7 To ʻundockʼ or ʻfloatʼ the entire video panel, click on the icon on the top right corner of the panel (that will be on the right of the meeting window) and the panel will expand in size and ʻfloatʼ on your screen. You can enlarge the size of the window by dragging the bottom right corner of the window to the size you want. The video icons are invisible until you click on the top right corner of the video window. Video Option Icons You can also select one window to be the largest video window by clicking on the top right corner of the video window... which makes the selection icons appear... and then clicking on the star icon that appears as you move your mouse across the right hand corner of the video window. The star will turn bright yellow when selected. You can also lock or ʻpinʼ a window in place by using the small pushpin icon. The X icon will drop the window down below the large window. Experiment to get the look you want! If you accidentally close the video panel, just go to the very top left hand corner of your monitor (on a Mac, a PC may be different) and select the Window menu and click on the Meeting number (bottom of the drop down menu). This will bring the floating video window back on top of any other windows. To exit the video conference altogether... you will not be able to see the other videos if you do this! To pause your video when you are On air... your window will disappear from everyoneʼs screens. DO NOT reopen during the Satsang once it is paused or it will interrupt the Satsang recording and distract Edji or Rajivji. To refresh your webcam or change your settings... donʼt do this when on screen!!

8 8 When you have a Question If you have a question during the question period, just click on the Raise F button and a red flag will appear by your name to let the Host know you have a question. The Host will not be monitoring the Meeting Chat box as it will be closed on the Hostʼs window. If you have any problems please contact FUZE support at the contact information on the first page of this document. All information we have is in this document. X NOTE: When you ask a question, if your video is NOT already up on screen, the Satsang Host will make you a Presenter so that your video window will show. You will need to unpause your video BUT do not do this until asked to by the Host. READ CAREFULLY - THIS IS CRITICAL! When you are up on screen, please DO NOT touch anything on the main meeting window (this is the one with the content and attendees names) as we need to give you Presenter privileges to get your video up. Touching anything on the main meeting window can cause it to pop up over the video window and interrupt the Satsang or can even cause a chant file to start playing while Edji or Rajivji is talking! Make sure you set your mic and headset volume to the desired level before coming on screen (you can use your computerʼs sound control panel or keyboard controls to do this.)!

9 Fixing Audio Problems IF YOU DONʼT HEAR ANYTHING... ARE YOU CONNECTED? If you look on the left hand side of your window, at the bottom of the Call Attendeesʼ list, you will see a microphone icon on the far right next to the Mute button. If you see the little brackets around the microphone icon you are connected to the audio meeting and should be able to hear everything. IF YOU ARE NOT CONNECTED If there are no brackets showing, you are not connected to the audio portion of the Satsang. To connect to the audio portion click on the microphone icon and you will be able to connect to the meeting by clicking on the microphone in the window that pops up. Follow the instructions (page 5) for setting up your Computer Headset and when finished click on the blue Connect button and you should be able hear everything with your headset. ADJUSTING YOUR HEADSET OR MIC VOLUME LEVELS If you want to adjust your headset or mic volume levels once you are connected to the meeting room and your mic shows as being ʻactiveʼ, then clicking on the mic icon will give you a window with two choices. Choose the icon on the left with the colored bars to get the Microphone and Speaker Setup window. Once you are happy with your settings click on the grey ʻCloseʼ button as you are already connected. 9