GDPS/PPRC HyperSwap Manager helps provide for continuous data availability within a z/os environment

Transcription

1 Software Announcement February 15, 2005 helps provide for continuous data availability within a z/os environment Overview Tivoli System Automation for GDPS /PPRC HyperSwap Manager and with NetView are limited-use versions of Tivoli System Automation for z/os and Tivoli NetView for z/os. These new products provide automation capabilities when implementing a GDPS/PPRC HyperSwap Manager solution. or with NetView is a prerequisite for the offering, that is designed to help provide continuous data availability in z/os environments. is a limited use version of Tivoli System Automation for z/os that enables you to implement the solution without requiring you to obtain entitlement to the full-function version of Tivoli System Automation. requires Tivoli NetView for z/os as a prerequisite, therefore a solution using this product requires that you also have obtained an entitlement to Tivoli NetView for z/os on the systems to be managed. with NetView consists of limited use versions of both Tivoli System Automation for z/os and Tivoli NetView for z/os. These new products and the offering are designed to support organizations looking to achieve greater availability but who have not previously purchased the full-use versions of Tivoli NetView for z/os or z/os products. This makes GDPS/PPRC HyperSwap Manager an excellent entry-level offering for single- or multiple-site clients that need higher IT availability. Key prerequisites or with NetView is a prerequisite for and require the purchase of the Implementation Services for offering from IGS. requires Tivoli NetView for z/os as a prerequisite. Planned availability date February 18, 2005 At a glance GDPS solution flexibility is improved to help provide for continuous data availability in z/os environments. For ordering, contact: Your IBM representative or the Americas Call Centers at 800-IBM-CALL Reference: LE001 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description GDPS/PPRC HyperSwap Manager is a systems management solution that helps automate I/O, processor, and system operations in a z/os environment. It is a limited function derivative of Tivoli System Automation for z/os. Tivoli System Automation for has a prerequisite of Tivoli NetView for z/os. GDPS/PPRC HyperSwap Manager with NetView includes the above capabilities and many of the functions of Tivoli NetView for z/os. GDPS/PPRC HyperSwap Manager and GDPS/PPRC HyperSwap Manager with NetView are both only available for -based solutions. offers businesses that require high-application availability a solution which is designed to help maintain near-continuous availability for a single sysplex or single z/os. By managing both planned and unplanned outages, GDPS/PPRC HyperSwap Manager can help maximize application availability to help provide business continuity. It helps protect core business operations by helping keep critical data and IT applications available. It can also help preserve revenue opportunity, employee productivity and customer trust by helping reduce or eliminate downtime for disk storage outages. IBM Implementation Services for GDPS/PPRC HyperSwap Manager simplifies implementation by working with clients to get up and running with minimal disruption to their business. The onsite planning, configuration, testing, and education will help clients implement their new GDPS/PPRC Hyper Swap Manager solution efficiently. This way, the client can focus on business-critical activities while the IBM team helps them maximize their investment. Section 508 of the U.S. Rehabilitation Act GDPS/PPRC HyperSwap Manager and GDPS/PPRC HyperSwap Manager with NetView are capable, when used in accordance with IBM s associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. Value Unit-based pricing Value Unit pricing for eligible IBM zseries IPLA programs enables a lower cost of incremental growth and enterprise aggregation. Each zseries IPLA product with Value Unit pricing has a single price per Value Unit and a conversion matrix, called Value Unit Exhibit, for converting from some designated measurement to Value Units. Most commonly Millions of Service Units (MSUs) is the measurement designated by IBM to be converted to Value Units. Some other measurements are engines or messages. Since MSUs are the most common measurement, that measurement will be used for the remainder of this description. Value Unit pricing offers price benefits for customers. For each zseries IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity. Each of the various Value Unit Exhibits stipulate that the larger your required license capacity, the fewer Value Units per MSU you will need. Value Unit Exhibits are uniquely identified by a three-digit code and referred to using the nomenclature VUExxx, where xxx is the three-digit code. Subsequent acquisitions of Value Unit-priced programs offers additional price benefits for customers. The quantity of each zseries IPLA program that you have acquired is referred to as entitled license capacity. If you wish to grow your entitled license capacity for a zseries IPLA program, the calculation to determine additional needed Value Units is based on the number of Value Units already acquired. For each zseries IPLA program with Value Unit Pricing, you should: Determine the required license capacity, in MSUs Aggregate the MSUs across the enterprise Convert the total MSUs to Value Units, using the applicable Value Unit Exhibit Multiply the price per Value Unit by the total number of Value Units to determine the total cost To simplify conversion from the designated measurement to VUs or vice-versa, use the Value Unit Converter Tool. For additional information or to obtain a copy of the Value Unit Converter Tool, visit the Value Unit Converter Tool Web site Note that Value Units of a given product cannot be exchanged, interchanged, or aggregated with Value Units of another product. To determine the required license capacity for the zseries IPLA program you selected, refer to the Terms and conditions section. IPLA and subscription and support considerations IPLA licenses can be transferred from one machine to another within, but not limited to, an enterprise. The customer may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of. It is the customer s responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license. Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made. Reference information For details on the solution, refer to ITS Technical Support Services Announcement , dated February 15, For details on the solution, refer to zseries Announcement , dated February 15, For details on IBM capabilities and requirements, refer to z/os Software Announcement , dated May 25, For details on GDPS/PPRC HyperSwap Manager with NetView capabilities and requirements, refer to the above announcement and

3 Tivoli NetView for z/os Software Announcement , dated March 3, Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). BP Attachment for Announcement Letter mem/sla.jsp?num= Trademarks GDPS and HyperSwap are trademarks of International Business Machines Corporation in the United States or other countries or both. Tivoli, NetView, z/os, the e-business logo, and zseries are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others

4 IBM US Announcement Supplemental Information February 15, 2005 Offering Information Product information is available via the Offering Information Web site The IBM Publications Center Publications The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge. The IBM Publications Notification System (PNS) messages/welcome The PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by of all new publications defined in their profiles. These may then be downloaded via the Publications Center. The site is available in English and Canadian French. Technical information Hardware requirements: Refer to the Reference information section. Software requirements: Refer to the Reference information section. Planning information Packaging: Tivoli System Automation for GDPS /PPRC HyperSwap Manager and Tivoli System Automation for with NetView are distributed with: International Program License Agreement (Z ) License Information document 3480 tape cartridge Program Directory Publications (refer to the Publications section) GDPS/PPRC HyperSwap Manager and GDPS/PPRC HyperSwap Manager with NetView use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Tivoli Enhanced Value-Based Pricing Tivoli software products are priced using Tivoli Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed. For example, all servers monitored with Tivoli monitoring product (Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly. Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer s evolving architecture. That is, as the architecture of a customer s environment changes, the customer s implementation of Tivoli software can be altered as needed without affecting the customer s license requirements (as long as the customer does not exceed its entitlements to the software). Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server s use in the customer s environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution. Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM pseries Scalable POWERparallel Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the Tivoli application. This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

5 For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well. Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX and Microsoft Windows /Intel technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zseries server platforms or operating systems. For some products, this platform neutrality extends to zseries and other host servers as well. Tivoli Enhanced Value-Based Pricing Terminology Definitions Millions of Service Units (MSU) An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or zseries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs). For more detailed information about zseries software pricing, go to library/refguides/sw_pricing.html Network Node or Node Network Nodes include routers, switches, hubs, and bridges that contain a network management agent. A single Network Node may contain any number of interfaces or ports. Partitions: A server s resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions). Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared. Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions. Port: A port is the physical connection between a device and the network. Processor: A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit. Server: A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers. Standby or backup systems: For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer s control, even if running at another enterprise s location. As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes: Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy. Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy. Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge. Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur. In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased. Value Units: A Value Unit is a metric used to compute license quantities, is program specific, and is typically only used on products managing zseries systems. Product Web site: A complete list of products and licensing documents is available at

6 Pricing examples IBM Tivoli Systems Automation for GDPS/PPRC HyperSwap Manager: The customer desires to implement the GDPS/PPRC HyperSwap solution on its 1,500 MSU zseries server. The customer already has a license for IBM Tivoli NetView for z/os on the systems to be managed. Because licensing is per Value Unit (calculated based on the number of MSUs) on the zseries servers monitored, the customer must obtain the following entitlements: MSUs Value Units / MSU Value Units Base Tier A Tier B Tier C Tier D 1, Total 1, When calculating the total number of Value Units, the sum is rounded up o to the next integer. So the customer will need to license 611 MSUs in this example. Value Units for non MSU-based S/390 processors: System Value Units / System MP3000 H30 3 MP3000 H50 4 MP3000 H70 6 ESL Models 1 Value Units for IBM 9672 processors are based upon the full capacity of these systems. This is applicable to all zseries systems measured on MSU capacity. Information on MSU capacities can be found in the IBM System/370, System/390 and zseries Machine Exhibit, Z Ordering information The products in this announced are licensed in VUE020. Value Unit exhibit VUE020 Value Level Minimum Maximum Units/MSU Base Tier A Tier B Tier C Tier D The products in this announcement have one charge unit Value Units. Basic license On/Off Capacity on Demand GDPS/PPRC HyperSwap Manager and GDPS/PPRC HyperSwap Manager with NetView are eligible for On/Off Capacity on Demand (On/Off CoD) with a Temporary Use Charge (TUC) calculated based on MSUs-per day usage. Program name: IBM Program PID: 5698-A44 Identifier Description pricing metric S011GR9 IBM Tivoli System Basic OTC, Per Automation for MSU-day TUC GDPS/PPRC HyperSwap Manager Program name: IBM with NetView Program PID: 5698-A43 S011GPL IBM Tivoli System Basic OTC, Per Automation for MSU-day TUC GDPS/PPRC HyperSwap Manager with NetView New licensees Orders for new licenses are currently accepted. Shipment will begin on the planned availability date. Basic license Ordering information for 5698-A44 and 5698-A43 MSU-based zseries offerings Translation from MSUs to Value Units MSUs Value Units/MSU Base 1 3 x.xx Tier A 4 45 x.xx Tier B x.xx Tier C x.xx Tier D 316+ x.xx To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW. Value Units for mainframes without MSU ratings: Value HW Units/machine MP3000 H30 3 MP3000 H50 4 MP3000 H70 6 ESL Models

7 Program name: IBM Tivoli Software Automation for Program PID: 5698-A44 Identifier Description pricing metric S011GR9 System Auto for Basic OTC, per GDPS/PPRC Value Unit Orderable Supply ID Language Distribution medium S011GRF English 3480 tape Subscription and Support PID: 5698-S66 Identifier Description pricing metric S011GRH System Automation Basic ALC, per for GDPS/PPRC Value Unit SW S&S No charge, decline SW S&S Per MSU SW S&S registration Orderable Supply ID Language Distribution medium S011GRK English Hardcopy pub Program name: IBM Tivoli Software Automation for with NetView Program PID: 5698-A43 Identifier Description pricing metric S011GPL System Auto for Basic OTC, GDPS/PPRC per Value Unit with NetView Orderable Supply ID Language Distribution medium S011GR7 English 3480 tape Subscription and Support PID: 5698-S67 Identifier Description pricing metric S011GPP System Automation Basic ALC, per for GDPS/PPRC Value Unit SW S&S with NetView No charge, decline SW S&S Per MSU SW S&S registration Orderable Supply ID Language Distribution medium S011GPS English Hardcopy pub Subscription and Support To receive voice technical support via telephone during normal business hours and future releases and versions at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses. To order, specify the Subscription and Support program product number and the appropriate license or charge option. IBM is also providing Subscription and Support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering: Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours. Entitles customers to future releases and versions at no additional charge. Note that the customer is not entitled to new products. When Subscription and Support is ordered, the charges will renew automatically annually unless cancelled by the customer. Customized Offerings Product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, or SystemPac ). Non-customized items (CDs, diskettes, source media, or media kits) will continue to be shipped via the stand-alone product. Terms and conditions Agreement: IBM International Program License Agreement. Proofs of (PoE) are required for all authorized use. These products are licensed under the IBM Program License Agreement (IPLA), and the associated Agreement for Acquisition of Support, and the Addendum for Support Z , which provides for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. S/390 and zseries IBM Operational Support Services SoftwareXcel is an option for customers who desire added services. Limited warranty applies: Yes Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure. Program support: Enhanced Support, called Subscription and Support, includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. The customer will be notified of discontinuance of support with 12 months notice. Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program

8 Copy and use on home/portable computer: No Volume orders (IVO): No Passport Advantage applies: No Software Maintenance applies: No For operating system software, the revised IBM Operational Support Services SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the newly announced Software Maintenance offering. This will ensure total support coverage for your enterprise needs, including IBM and selected non-ibm products. For complete lists of products supported under both the current and revised SoftwareXcel offering, visit For additional information on the revised IBM Operational Support Services, refer to Services Announcement , dated July 10, IBM Operational Support Services SoftwareXcel: Yes iseries Software Maintenance applies: No Variable charges apply: No Educational allowance available: Yes, 15% education allowance applies to qualified education institution customers. Sub-capacity terms and conditions For each zseries IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity. Your required license capacity is based upon the following factors: The zseries IPLA program you select The applicable Value Unit Exhibit The applicable Terms Whether your current mainframes are full-capacity or sub-capacity For more information on the Value Unit Exhibit for the zseries IPLA program you selected, refer to the Ordering information section. Full-capacity mainframes: In cases where full-capacity is applicable, the following terms apply: Execution-based, z/os-based, full-machine-based: The required capacity of a zseries IPLA program with these terms equals the MSU-rated capacity of the machines where the zseries IPLA program executes. For more information on mainframe MSU-rated capacities, see The System/370, System/390, and zseries Machine Exhibit (Z ) or visit the Mainframes section of the zseries Exhibits Web site Reference-based: The required license capacity of a zseries IPLA program with these terms equals the license capacity of the applicable monthly license charge (MLC) program. This MLC program is called the parent program. Sub-capacity mainframes: In cases where sub-capacity is applicable, the following terms apply: Execution-based: The required capacity of a zseries IPLA sub-capacity program with these terms equals the capacity of the LPARs where the zseries IPLA program executes. z/os-based: The required license capacity of a zseries IPLA program with these terms equals the license capacity of z/os (and z/os.e) on the machines where the zseries IPLA program executes. Reference-based: The required license capacity of a zseries IPLA program with these terms equals the license capacity of the applicable MLC program. This MLC program is called the parent program. Full machine-based: The required license capacity of a zseries IPLA program with full machine-based terms equals the MSU rated capacity of the machines where the zseries IPLA program executes. For more information on mainframe MSU-rated capacities, see The System/370, System/390, and zseries Machine Exhibit (Z ) or visit the Mainframes section of the zseries Exhibits Web site For more information on sub-capacity zseries IPLA terms and conditions, refer to Software Announcement dated August 10, Additional information for products with reference-based terms zseries IPLA sub-capacity programs with reference-based terms adds value to the parent program across the environment, regardless of where in environment the zseries IPLA program executes. An environment is defined as either a single/stand-alone machine or a qualified Parallel Sysplex. Customers may have one or more different environments across their enterprise. To determine the required license capacity for each zseries IPLA program with referenced-based terms, each environment should be assessed separately. When a zseries IPLA sub-capacity program with reference-based terms is used in a qualified Parallel Sysplex environment, the required license capacity of the zseries IPLA program must equal with the license capacity of the parent program across the Parallel Sysplex. Qualified Parallel Sysplex refers to one 1. That meets the criteria defined in Hardware Announcement dated January 13, Where MLC pricing is aggregated across the Sysplex Sub-Capacity eligibility: To be eligible for sub-capacity charging on select zseries IPLA programs, you must first implement and comply with all terms of either sub-capacity Workload License Charges (WLC) or sub-capacity Entry Workload License Charges (EWLC). To implement sub-capacity WLC or EWLC, a machine must be zseries (or equivalent). On that machine: All instances of the OS/390 operating system must be migrated to the z/os (or z/os.e) operating systems Any licenses for the OS/390 operating system must be discontinued All instances of the z/os operating (or z/os.e) systems must be running in z/architecture (64-bit) mode For that machine, you must create and submit a Sub-Capacity Report to IBM each month. Sub-Capacity Reports must be generated using the Sub-Capacity Reporting Tool (SCRT). For additional information or to

9 obtain a copy of SCRT, visit the zseries Software Pricing Web site You must comply with all of the terms of the WLC or EWLC offering, whichever is applicable: The complete terms and conditions of sub-capacity WLC are defined in the IBM Customer Agreement Attachment for zseries Workload License Charges (Z ). The complete terms and conditions for sub-capacity EWLC are defined in the IBM Customer Agreement Attachment for z800 and z890 Software License Charges (Z ). Additionally, you must sign and comply with the terms and conditions specified in the amendment to the IPLA contract Amendment for zseries Platform Programs Sub-Capacity Pricing (Z or higher). Once the amendment is signed, the terms in the amendment replace any and all previous zseries IPLA sub-capacity terms and conditions. On/Off Capacity on Demand To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract Z , Attachment for Customer Initiated Upgrade and IBM eserver On/Off Capacity on Demand Software must be signed before use. IBM Electronic Services IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eserver. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent. IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems. The IBM Electronic Service Agent is a no-additional-charge software that resides on your IBM eserver system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems. To learn how IBM Electronic Services can work for you, visit Prices For pricing information, contact your IBM representative. Program name: IBM Program PID: 5698-A44 identifier S011GR9 S011GR9 Pricing metric Basic OTC, per Value Unit Basic OTC, per MSU-day TUC Subscription and Support PID: 5698-S66 License option / identifier Pricing metric S011GRH Basic ALC, per Value Unit SW S&S No charge, decline SW S&S Per MSU SW S&S registration Program name: IBM with NetView Program PID: 5698-A43 identifier S011GPL S011GPL Pricing metric Basic OTC, per Value Unit Basic OTC, per MSU-day TUC Subscription and Support PID: 5698-S67 identifier S011GPP Pricing metric Basic ALC, per Value Unit SW S&S No charge, decline SW S&S Per MSU SW S&S registration Order now To order, contact the Americas Call Centers or your local IBM representative. To identify your local IBM representative, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: ibm direct@vnet.ibm.com Mail: IBM Americas Call Centers Dept: IBM CALL, 11th Floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: LE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products

10 Note: Shipments will begin after the planned availability date. Trademarks GDPS, HyperSwap, System/370, iseries, z/architecture, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both. Tivoli, NetView, the e-business logo, pseries, Scalable POWERparallel Systems, zseries, S/390, eserver, z/os, System/390, SystemPac, Passport Advantage, Parallel Sysplex, and OS/390 are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Intel is a trademark of Intel Corporation. Microsoft and Windows are trademarks of Microsoft Corporation. UNIX is a registered trademark of the Open Company in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others