COCKPIT FP Citizens Collaboration and Co-Creation in Public Service Delivery. Deliverable D2.4.1

Transcription

1 : 0.3, Date: 31/05/2012 COCKPIT FP Citizens Collaboration and Co-Creation in Public Service Delivery Deliverable D2.4.1 Citizens Deliberative Engagement Platform 2 nd Editor(s): Responsible Partner: Kostas Giannakakis ATC Status-: Final v0.3 Date: 31/05/2012 EC Distribution: Restricted to other program participants (including the Commission Services) Page 1 of 11

2 : 0.3, Date: 31/05/2012 Project Number: Project Title: FP COCKPIT Title of Deliverable: Citizens Opinion Mining and Deliberation 2 nd Date of Delivery to the EC: 31/05/2012 Workpackage responsible for the Deliverable: WP2 Citizens Opinion Mining and Deliberation Editor(s): Kostas Giannakakis (ATC) Contributor(s): Ilias Spais (ATC) Reviewer(s): INTRASOFT Approved by: All Partners Abstract: This report forms a complementary documentation to the source code files that are delivered as part of this Deliverable which is of type Prototype. This deliverable forms the 2 nd release of the Deliberation Platform and briefly describes the environment that will enable potential stakeholders, (mainly citizens, as the public services consumers), to engage in a twoway dialogue with the public service decision makers. Keyword List: Web 2.0, deliberation, public services, citizen, decision maker Page 2 of 11

3 : 0.3, Date: 31/05/2012 Document Description Document Revision History Date Modification Reason Modifications Introduced Modified by v0.1 18/05/2012 v0.2 25/05/2012 v0.3 31/05/2012 Documentation of the report that is accompanied to the source code files supplied in the context of this deliverable that is of type Prototype. Internal review of documentation and verification of supplied source code files. Provision of comments Preparation of final version. Address of reviewing comments and final formatting ATC INTRASOFT ATC Page 3 of 11

4 : 0.3, Date: 31/05/2012 Table of Contents EXECUTIVE SUMMARY INTRODUCTION PURPOSE AND SCOPE STRUCTURE OF THE DOCUMENT DELIBERATIVE PLATFORM TECHNOLOGIES COCKPIT PLATFORM... 7 Service Module... 8 Polls Module NEW FEATURES AND ENHANCEMENTS SOURCE CODE DATABASES SERVICES DATABASE DOTNETNUKE DATABASE Table of Figures FIGURE 1: HOME PAGE... 7 FIGURE 2: SERVICE MODULE... 8 FIGURE 3: COCKPIT POLL... 9 Page 4 of 11

5 : 0.3, Date: 31/05/2012 Executive Summary The Citizens Deliberative Engagement Platform is as tool that enables citizens to engage in a two-way dialogue and make informed judgments on simulated delivery of public services in a citizens -friendly way. The platform is based on the popular and wide-spread DotNetNuke framework. Thanks to the open architecture of DotNetNuke all tools developed to serve the objectives of the project are integrated into a single platform and are made available to the users under a common user interface. This deliverable constitutes the source code files of the 2 nd release of the COCKPIT Deliberation Platform, and provides a description of the enchancements performed since its prior release submitted as part of Deliverable D2.4. The Platform is currently in operation by the pilot sites and may be accessed directly via Page 5 of 11

6 : 0.3, Date: 31/05/ Introduction 1.1 Purpose and Scope The Citizens Deliberative Engagement Platform provides the appropriate environment that enables potential stakeholders, (mainly citizens, as the public services consumers), to engage in a two-way dialogue with the public service decision makers. In this environment, decision makers disclose visual simulations of a public service delivery and citizens are able to try different operational scenarios and form an informed judgment about how they would wish the public service to be delivered. The Citizens Deliberative Engagement Platform for the collection of citizens appraisal will integrate with the core Public Service Modeling Environment, in order to allow citizens to dynamically change the service delivery parameters and provide feedback on the results of the simulations performed. This interface is built upon Web 2.0 technologies and plugs into a comprehensive and efficient graphical interface. The modules of this platform are deployed so as to collect and aggregate relevant citizens information. The functionalities of these modules include: Service description, which presents to the users the details of each service in design. Policy and Law search interface, where users can make queries in order to discover legislation documents regarding a service. Discussion Forum Areas for public deliberation where citizens provide their feedback from their experience with the COCKPIT tools. epolls organized in order to rapidly gather quantitative measures, concerning the acceptance of the proposed simulated service. Simulation of a service in a graphical environment 1.2 Structure of the Document The document consists of the following sections: Section 2 presents the modules of the Deliberation Platform and emphasizes on changes from the previous version. Section 4 describes the database schemas used by the Citizens Deliberative Engagement Platform. Page 6 of 11

7 : 0.3, Date: 31/05/ Deliberative Platform Technologies 2.1 Cockpit Platform For the second version of the Deliberation Platform the Home Page of the three pilots has been re-designed. The layout was improved and new content was added by the users. User feedback has been taken into account and many suggestions were implemented. More emphasis was given on the integration with Social Media, like Facebook and Twitter. The position of social media widgets was re-arranged in order to become more prominent. Figure 1: Home Page Page 7 of 11

8 : 0.3, Date: 31/05/2012 Service Module The Service Module is implemented as a custom DotNetNuke module. It depicts service information (description, link to polls, link to forum, simulation) and monitors the service design workflow, so that it can adapt the information displayed based on the state the service design is currently at. For example, links to new polls and simulations associated with the service will be presented as soon as they become available. In the second version of the Deliberation Platform a tabbed interface has been adopted. For each service the following tabs are offered: Description Goals and Vision Polls Deliberations Simulations Figure 2: Service Module Polls Module The Polls Module is another custom DotNetNuke module implemented specifically for the needs of the project. It is used for: presenting cockpit polls to the users Page 8 of 11

9 : 0.3, Date: 31/05/2012 allowing them to vote and receive an evaluation report corresponding to their configuration viewing other users votes and evaluation reports rating a vote and leaving comments. Figure 3: Cockpit Poll For the second version of the Platform many usability changes have been performed. Tooltips have been added in order to help the users understand the meaning of the rating. Also the module was fully localized in all three languages. Page 9 of 11

10 : 0.3, Date: 31/05/ New Features and Enhancements Module Platform Platform Platform Platform Platform Services Services Services Services Polls Polls Polls Feature Updated Home Pages Re-arrangement of social media widgets Updated Skin Corrected localization errors. The Deliberation Platform is now fully localized. Added link to survey and the competition banner New tabbed interface for presenting information Display of internal information only to authorized users Descriptions appear as tooltips Corrected localization errors Added legend that describes the meaning of the slider values Corrected rating bugs Module now fully localized 2.3 Source Code The Deliberative Engagement Platform source code distribution consists of the following files: File CockpitServicesDnnModule.zip CockpitPollsDnnModule.zip cockpit_new.zip cockpit_new_2col.zip DNN5_LocalizationExtensions_C onfigurationmodule_1.38.zip 1 Cockpit.template Description Source code of the Services custom module Source code of the Polls custom module Skin for one-column layouts Skin for two-columns layouts Third party globalization module released under LGPL license Portal template contains the information about the portal s pages and modules In order to replicate the platform one needs to do the following: Start from a DotNetNuke 5.x installation Install the Services, Polls and LocalizationExtensions module Install cockpit skins Create a new portal based on Cockpit.template 3 Databases 3.1 Services Database Technology Description Microsoft SQL Server This is a central database that persists all information including the services. For each service the corresponding crawled documents, analysis, training and classification information, service description, associated poll, votes and comments are 1 Page 10 of 11

11 : 0.3, Date: 31/05/2012 Schema stored. Cockpit.sql 3.2 Dotnetnuke Database Technology Description Schema Microsoft SQL Server This is the supporting database of the DotNetNuke framework, which is used for the implementation of the Deliberation Platform. Standard DotNetNuke database Page 11 of 11