User Research & Stakeholder Requests Kraft Procurement Portal

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1 User Research & Stakeholder Requests Kraft Portal Who Recommendation Comment Solution Usability Analysis by Blackwell Stu Young Reviewed entire site and will be providing recommendations thru Create Created Internal team with SharePoint knowledge SharePoint Team When linking to an Office document, have it open in a new window, and indicate that it is a Word document, PowerPoint presentation, etc. SharePoint Team Spell out Region names on each page title rather than using abbreviations. Your team should be able to make these corrections. If you need help, let us know and we can assist SharePoint Team Rearrange the layout of the page to minimize horizontal Blackwell can assist, but things could change if your team decides to implement SharePoint Team Sites should display sibling sites and child sites. SharePoint Team Change the navigation so that this sub site has the same primary navigation as the parent site. SharePoint Team Each page does not need to be its own sub site; you can rename and move the pages from the sub sites to the Initiatives site pages directory using the Manage Content and Structure tool under Site Actions. StakeHolder(s) SAVOR should be under Initiatives Seems to be taken care of Thermometer on how we are doing versus our financial goals What's New in. Wants an Internal and External. The external would be based on Suppliers information. The information can come from the Smart Brief Website. She also wanted a Who's New also but that's part of the Organizational announcements Julia wants the website to be the central point for communication Julia wants some of the category items on her blog removed and added to the part Best Practices sharing (which could go under Share It). Policy - make sure it's in the forefront. Content Owners roles/responsibilities need to be defined Message from Julia should be quarterly (updated) Performance Metrics Not sure if Thermometer is needed at all. It seems If it does not add value, then like it's a static image. We may be able to make this it should be removed dynamic, but it would take some time I agree and I've added this into my Already added to wireframe seems to have been taken care of good idea

2 Policy on front page in the center Organization should contain Org chart and Org announcements. Move HR and What's New and make a separate box. Change EU to Europe Put a map on the first page for all the regions (for each region). Include every Region page Business Units and Plants Ask Rhonda Tadelman about some of the pictures she uses for ComCu (for Commodities) Buying Categories - the Research format looks better than the first page. Change links on Summary page to match Make all the category pages with pictures related to the category (can also be brand or package related). Include the Packaging Newsletter on the Packaging Page. Initiatives Tab - SAVOR, Progress, and Supplier Diversity I agree. Still exists on ons/pages/default.aspx in the right navigation I agree. agreed looks like this has been taken care of Resource Center Tab - Benchmarking, Best Practices, Source To Pay, I will spend some additional time on this to help out Sustainability Center of Expertise (should include) Training Academy, Processes, Tools, Other - SRM Career Management (could be included in HR) we can address this Move Reports to Tools Welcome to the Center of Excellence add an academic picture How to Buy (add a similar to Who Buy's What) with tips/tools on what application you should use to purchase different items, etc. I would suggest having a category called reports, but it depends on what is needed good idea current website is nearly only related to NA, global site with regional links, on global site only links to systems, etc which are globally/everywhere used. other region related links, etc..in the regional sub-sites educational: share webinars, nego-tips, experience from trainings Who is who in our organization + contact + experience details (eg. region, BU, country, name, function, tel-nr, experience in Kraft and important projects) - should also be UPDATED. not like Kraft org-charts Blogging per functionals category in order to share experience: (eg: need a water treatment in ukraine, does anyone have experience, if yes, with which companies, etc..) I suggest About Us in the main navigation and some of this would go under that good idea. Perhaps we can discuss where and how this can be used. Gene can assist with tis

3 SIMPLE and CLEAR. less is more agreed Should be interesting. goal should be that for most of procurement guys teamsite will be the starting site. (eg. outside news, what's going on in other companies) what companies news? Commitment to keep it up-to-date (therefore ---keep it simple), web-sites agreed which are not updated, will be not used anymore very quickly Supplier Diversity Color or bold the different Initiatives so that it stands out. Each page could use some visual design help as well Supplier Diversity Would like to see link to HR/Employee Express, and TRIP (expense reporting). Supplier Diversity Would like to see links to other Intranet Sites I would probably suggest again this. Users that come here have decided to come to this site and want to see relevant information. The can find links to other intranet sites by using the main navigation Supplier Diversity Make Initiatives and Buyers Marketplace (now Resource Center) drop-down options Supplier Diversity Add something for External Suppliers great idea. This is something that would have come up in some of the exercises I proposed. I think its great to list, on paper, all of the types of people who would be coming to your site and what tasks they would do once they got there. Region Region Region Answering this will really help simplify the site and clean up the main navigation Have a Blog for Training Initiatives Would be great if each of the Resources Center could have a blog. Put a map of the various regions in the Spotlight area of the page Doesn't every group in Kraft have global groups? This seems like this may be a larger global issue Create a Who Buys What regional list Useful links - make available to all regions instead of just Show market information - how are the markets moving aka commodities (if possible) for the top most important commodities Keep it simple I agree Show Organizational Information I suggested placing this under About Us Has been addressed in Group bring upfront (so that people know what we do) I agree Has been addressed in Link to SRM (Supplier Relationship Management) Link to Quality (very important)

4 Hyperlink to Innovation Include Policies () I agree Has been addressed in including adding Policies as a main navigation Include Job Opportunities in I agree Has been addressed in Provide the Mission/Vision Do not necessarily agree this is usually something the internal group may care about, but not something the rest of the company is Create a link for knowledge base which can include a Library (if individuals have books to share), upcoming Webinars on topics. Interesting. The dilemma lies whether people in other groups would need to see this information. Since it's an intranet site, the entire company would see this and not sure if that's a good idea, unless it's in a blog interested in seeing - allow/personalize where it goes to I agree I have added this into the on the homepage Europe Organization information I suggested placing this under About Us Has been addressed in Europe Who Buys What Will need more information as to what this is and Europe An area to house European documents agreed Will have to figure out how this will work Europe Section on each buying group Will need more information as to what this is and Europe Section for Stakeholders versus Team Members Will need more information as to what this is and Europe Policies I agree Has been addressed in including adding Policies as a main navigation Europe Buying Group links the same for all regions Will need more information as to what this is and Europe Best Practices area I agree Has been addressed in including adding Policies & possible best practices as a main navigation Misc. Maps on Region pages are too hard to read I agree we will have to discuss this Misc. Region results Will need more information as to what this is and Misc. Goals versus Results Will need more information as to what this is and Misc. Area to sign up for meet and greet lunches with Not sure if this is the means to do this Misc. Org chart showing Buyers by Region for all of (Who's who) Will need more information as to what this is and Misc. Commodities - list of all commodities and all commodities hedged. Will need more information as to what this is and Misc. Commodity 101 attached to each Commodity Will need more information as to what this is and Misc. Cheat sheet with Go to information or contact information for Commodities Will need more information as to what this is and

5 Misc. Who Buy's What and What Goes Where Will need more information as to what this is and Misc. Plant Contact List with search function Will need more information as to what this is and Misc. Ability to find stuff right away I agree