GÉOBOUTIQUE QUÉBEC HELP DOCUMENT

Transcription

1 GÉOBOUTIQUE QUÉBEC HELP DOCUMENT November 2012

2

3 TABLE OF CONTENTS 1. Missing pictograms / La boîte de critères is nonfunctional Accessing Navigateur géographique Navigateur géographique s tools work poorly or not at all Visualiser doesn t work Mozilla Firefox users Unable to download a product Displaying the Navigateur géographique with Internet Explorer Géoboutique Québec s website is optimized for Internet Explorer on a PC. If employing Firefox, please refer to point 5.

4

5 1. MISSING PICTOGRAMS / LA BOÎTE DE CRITÈRES IS NONFUNCTIONAL Problems : a) Upon entering the Géoboutique Québec website, the nine pictograms indicating the categories, under the title Catégorie/Série, do not appear. b) Upon having indicated the desired product (identifier or key word) in the Critère window and clicked on the button Afficher le résultat, no result is obtained. Solution : Replace the URL with the following : Help Document 1

6 2. ACCESSING NAVIGATEUR GÉOGRAPHIQUE Problem : In the Home Page, upon having clicked on the map of Québec Précisez une zone de recherche, you are unable to access Navigateur géographique. Solution 1 : Procedure : Turn off the Pop-up Blocker and choose a security level that enables you accept some «cookies» (ex : High or lower). In the Internet Explorer menu bar, in the Tools menu, click on Pop-up Blocker and click on Turn off Pop-up Blocker : If you don t have Pop-up Blocker in the Tools menu: 1. In the Internet Explorer menu bar, select Tools, click on Internet Options, and Privacy; 2. Turn off Pop-up Blocker and click on OK; 3. Restart your browser. Note : The blocker attached to Google or Ask must also be turned off, if necessary. Help Document 2

7 Solution 2 : Managing Add-ons. Secondary toolbars generated by AOL, Ask, BING, Copernic, Google, and Search Helper (Microsoft), as well as by Windows (Live, Live Search, Messenger, Messaging) and Yahoo can conflict with the Géoboutique Québec website s programming. If you have one or more of these impeding the website s functionality, it would be advisable to deactivate them while visiting the site, in this manner: Procedure : 1. In the Internet Explorer menu bar, select Tools, click on Internet Options; 2. Under the Advanced tab, find the section titled Navigation and uncheck the box for Allow third party extensions, 3. Restart your browser. Help Document 3

8 3. NAVIGATEUR GÉOGRAPHIQUE S TOOLS WORK POORLY OR NOT AT ALL Problem : When attempting to use the tools in Navigateur géographique, they do not work. Solution : Activate the necessary ActiveX controls. Procedure : 1. In the Internet Explorer menu bar, select Tools, click on Internet Options, and Security; 2. Click on the button Personalize Level, Activate the necessary ActiveX controls and plug-ins and click on OK; i) Autoriser les contrôles ActiveX précédemment inutilisés à s exécuter sans ii) Autoriser les scriptlets iii) Comportements de fichiers binaires et des scripts iv) Contrôles d initialisation et de script ActiveX marqués comme sécurisés Activé Demander Activé Demander 3. Restart your browser. Help Document 4

9 4. VISUALISER DOESN T WORK Problem : Upon clicking on the the Visualiser icon (an eye), a black or white window opens,. Solution : The Géoboutique Québec s website uses Lizardtech s MrSID technology to display their products images. As a consequence, LizardTech s ExpressViewBrowser Plug-in (MrSid) must be installed on your computer for you to view the products online. Click here to download If you do not have administrative rights on your computer, you will need to contact your organization s technical support in order to proceed with the installation. Help Document 5

10 5. MOZILLA FIREFOX USERS Problem : You are using Mozilla Firefox and the website is not working well. Here is the procedure that we invite you to follow in order to obtain an interface identical to Internet Explorer 7. Solution : 1. Open Mozilla and install the add-on located here : 2. Add the URL : in the Tools menu of your browser, click on IE Tab Options; then on the Sites to open with IE tab, then add Géoboutique Québec s web address : Help Document 6

11 6. UNABLE TO DOWNLOAD A PRODUCT Problem : Upon attempting to download a product on the Géoboutique Québec website, you are unable to access the download dialog box. Solution : Temporarily disable your antivirus (ex. : Norton s Utilities, McAfee Antivirus, etc.). Procedure : While downloading a product from the Géoboutique Québec website, it would be advisable to temporarily disable your antivirus and reactivate it as soon as you have finished downloading : 1. Place your mouse over the antivirus icon, situated in the system s tray (bottom, right corner of your desktop). 2. Click on the right button of your mouse and choose Disable from the pull down menu. 3. Upon clicking on the product s hyperlink, you should see a dialog box asking for authorization to display non-secure elements (please see example, below). 4. Reactivate antivirus after having downloaded your product and repeat steps 1 and 2, choosing Enable. Help Document 7

12 7. DISPLAYING THE NAVIGATEUR GÉOGRAPHIQUE WITH INTERNET EXPLORER 9 Problem : Upon opening Géoboutique Québec s Navigateur géographique, the grid-lined map of Québec doesn t appear. To check which version of Internet Explorer you are using, click on? in the Internet Explorer menu and click on About Internet Explorer. Solution : Activate the Compatibility tool Procedure : 1. Click the View Compatibility icon bar. located to the right of the URL address Note : If you are not in the Géoboutique Québec website, the View Compatibility icon will not be present in the URL address bar. 2. If the icon is not present, click on the Tools menu and click on View Compatibility. Generally, the the grid-lined map of Québec should automatically display in the Navigateur géographique window. Help Document 8