ARK Care Advance Diabetes Management System

Transcription

1 ARK Care Advance Diabetes Management System Healthcare Professional User Manual P/N AC Rev. 01/18 Page 1 of 48

2 Contents 1.0 Getting Started 1.1 Healthcare Professional User Manual Introduction 1.2 Access Healthcare Professional User Manual 1.3 System Requirements System Set-up Healthcare Professional Users 2.0 Access 2.1 Account Setup 2.2 Patient List (Home Page) 3.0 Installing ARK Care Uploader Application 3.1 For Windows PC 4.0 ARK Care Advance Healthcare Professional User Manual 4.1 Logging into the Ark Care Advance Platform Uploading Blood Glucose Readings 4.3 Uploading New Meter to a Patient 4.4 Assign New Meter to an Existing Patient in the Ark Care Advance DMS 4.5 Assign New Meter to a New Patient in the Ark Care Advance DMS 5.0 Navigating the ARK Care Advance DMS 5.1 Menu 5.2 Patient List (Home Page) Filter/Search 5.3 Patient Overview Tab 5.4 Patient Reading Tab Reading Detail Logbook Logbook Filters Manual Entry Patient Uploads Tab 5.5 Patient Profile Edit Patient Profile 5.6 Print/Save Charts and Graphs 5.7 Invitations P/N AC Rev. 01/18 Page 2 of 48

3 5.8 Log Out 6.0 Organization Admin User Role 6.1 Admin Tools 6.2 Health Systems Tab 6.3 Organization 6.4 Providers Tab 7.0 Population Health Management Reports 7.1 Report Options 7.2 User Access 7.3 Health System Performance 7.4 Organization Performance 7.5 Provider Performance 8.0 Support 8.1 Contact Technical Customer Support 8.2 FAQ (Frequently Asked Questions) 1.0 Getting Started P/N AC Rev. 01/18 Page 3 of 48

4 Welcome to the ARK Care Advance Diabetes Management System ARK Care Advance is a cloud-based blood glucose data management system for users to upload their patient s blood glucose results to easily and conveniently assist with managing their diabetes. Users can also invite patients to view their data and assist in the management of their blood glucose levels. ARK Care Advance displays the data in charts and graphs, ranging from a general overview to more detailed results. About ARK Care Advance 1.1 Healthcare Professional User Manual Introduction This Healthcare Professional Manual is to provide assistance to the user while using the program. ARK Care Advance Diabetes Management System includes an uploader that allows the user to download their patient s blood glucose readings into the platform. To download the blood glucose data, the user must be using an ARKRAY or ReliOn Blood Glucose Meter and data cable (refer to Download Data). For further details on how to use the meter, please refer to the specific user manual for that meter. 1.2 Access Healthcare Professional User Manual This Healthcare Professional User Manual is published in PDF format. To view or print the file, you will need Adobe Acrobat Reader. 1.3 System Requirements Windows 7 (32-bit/64-bit), Windows 8/8.1 (32-bit/64-bit), or Windows 10 ipad or iphone OS Android Minimum free hard disk space: 200MB USB Port Download Cable for Meter Monitor with display resolution of 1024 x 768 or more Internet Connection Note: In this manual: PC = computer that operates on Microsoft Windows OS. System Set-up P/N AC Rev. 01/18 Page 4 of 48

5 For System set up of the ARK Care Advance platform, contact an ARK Care Advance Expert. Phone: and Select 1 arkcareadvance@arkrayusa.com Healthcare Professional Users User Role Provider Organization Administrator Collaborator Description Provider users are able to add patients and access Patient Health Data and medical information. Administrator of the ARK Care Advance Platform at the Organization level. Ability to have up to 5 administrators per Organization (Location). The primary Administrator has the ability to add/edit other Organization administrators under the Health System and Organization. All Organization Administrators can add Providers and Patients. Organization Administrators have access to all Population Health Management Reports of the Organization and Provider Levels under the Health System. Organization Administrators are able to add patients and have access to Patient Health Data and medical information. User that has access to all Population Health Management reports of the Health System (System, Organization and Provider level). 2.0 Access 2.1 Account Set-up P/N AC Rev. 01/18 Page 5 of 48

6 A User is added to the system by an Administrator via an invitation. Click Accept Invitation. P/N AC Rev. 01/18 Page 6 of 48

7 A B Complete the following to complete Account set up and click Next. Item Description A. Account Information Includes: Name (First, Middle Initial, Last), Phone Number, , Username (optional), and Password/Confirm Password. To view Terms & Conditions click on the link. To agree to Terms & Conditions select the checkbox. B. Security Select Security Questions from dropdown and enter in the answers. Activate 2-factor authentication that will send a code to either or phone via SMS and be required during login. C. Next Click to save information entered and continue to next step. C P/N AC Rev. 01/18 Page 7 of 48

8 2.2 Patient List (Home Page) View Account created successfully! banner above patient list. A B C D E F G H I Item Description A. Name Patient First Name and Last Name B. Date of Birth Patient Date of Birth C. Patient ID Patient ID (determined by provider/org) D. Est A1C Estimated A1C calculated by the system based on formula provided by ADA and the last 2 weeks of uploaded data. E. Above Percent of readings above target range for specific patient based on last two weeks of uploaded data F. Below Percent of readings below target range for specific patient based on last two weeks of uploaded data G. Details Click to see Patient s page and data H. Filters Click to select filters to view specific patients on Patient list. I. Pagination Click dropdown to see patients per page or arrows to view additional pages P/N AC Rev. 01/18 Page 8 of 48

9 3.0 Installing the ARK Care Uploader Application 3.1 For Windows PC Click on Use Windows? For Google Chrome: Click when download is complete (See above). P/N AC Rev. 01/18 Page 9 of 48

10 For Internet Explorer: Click on Run and Yes on next pop-up. Click Next. P/N AC Rev. 01/18 Page 10 of 48

11 Click Next to download drivers for selected meter(s). Check box to create a desktop shortcut is defaulted to checked. Uncheck to not have a desktop shortcut created. Click Next. P/N AC Rev. 01/18 Page 11 of 48

12 Click Install. View install progress. P/N AC Rev. 01/18 Page 12 of 48

13 Click Finish to complete installation. In the ARK Care Advance Platform click Continue. P/N AC Rev. 01/18 Page 13 of 48

14 4.0 ARK Care Advance Healthcare Professional User Manual 4.1 Logging into the ARK Care Advance Platform Click Log In. Enter your OR Username, and Password. Click Sign In. P/N AC Rev. 01/18 Page 14 of 48

15 4.2 Uploading Blood Glucose Readings Click on the ARK Care Upload Icon to open the uploader application. Plug in USB cable for meter to the computer. Follow instructions listed in uploader to connect the meter. Meter will automatically upload if assigned to patient user. P/N AC Rev. 01/18 Page 15 of 48

16 4.3 Uploading New Meter to a Patient If meter has not been linked to a patient/user, a login screen will appear. Enter your login credentials (username and password). Click Login. Add the meter to an existing patient or add a new patient user. P/N AC Rev. 01/18 Page 16 of 48

17 4.4 Assign New Meter to an Existing Patient in the ARK Care Advance DMS 1. Enter the Unique Patient ID for patient 2. Click Lookup Patient 3. View Patient and verify information 4. Click on the Patient to select 5. Click Select Patient to assign the meter P/N AC Rev. 01/18 Page 17 of 48

18 6. Verify Patient information in the Confirm pop-up 7. Click Associate Device 8. Meter will download 9. View Confirmation of Successful Upload P/N AC Rev. 01/18 Page 18 of 48

19 4.5 Assign New Meter to a New Patient in the ARK Care Advance DMS Click Add New Patient P/N AC Rev. 01/18 Page 19 of 48

20 Fill in all areas on the form: 1. Unique Patient ID (determined by the Organization) 2. First Name, MI, Last Name 3. Date of Birth (DOB) 4. * 5. Phone Number Select the Organization Click to view optional organizations to assign patient to * is optional. If an is provided for the Patient, they will receive an invite to set up a Patient Account to self-manage and have access to their data. * If is not provided during enrollment, to add an to the patient account, or to edit the Patient ; Contact ARK Care Advance Customer Support and Select 1. P/N AC Rev. 01/18 Page 20 of 48

21 Click Add Patient View Confirmation of Successful Upload P/N AC Rev. 01/18 Page 21 of 48

22 User Manual 5.0 Navigating the ARK Care Advance DMS 5.1 Menu Click Menu. Pop-up menu will appear for navigation to desired selections. Home Profile Invitations Downloads Log Out 5.2 Patient List (Home Page) P/N AC Rev. 01/18 Page 22 of 48

23 Displays Patient s that are associated with organizations user associated. A C B D Item Description A. Patient Information Name, Date of Birth, Patient ID, Estimated A1C, Above, Below (Calculations based on the last two weeks of uploaded data) B. Details Click to view specific patient information Patient Overview, Readings, Uploads C. Filter Filter/Search Patient List based on selections D. Pagination Number of patient rows per page, number of patient records, and forward and back arrows to navigate through patient list P/N AC Rev. 01/18 Page 23 of 48

24 5.2.1 Filter / Search A B C D E F G I H Item Description A. Name/Patient ID Enter in patient name or Patient ID to search for specific patient(s) using this field B. Sort By Dropdown sort by options: First Name, Date of Birth, Patient ID C. Organization Select from dropdown to sort by specific organization D. Patients Select from All Patients, My Patients, My Connections to sort by patient type E. Type Select from Type 1, Type 2, Gestational, Pre-diabetes to sort by diabetes type F. Sex Select from Unspecified, Female, Male to sort by Sex/Gender G. Age Enter in age range to sort by age H. Update List Click to update and display Patient List based on selections in the filter form I. Reset Click to reset the filter form P/N AC Rev. 01/18 Page 24 of 48

25 5.3 Patient Overview Tab Displays blood glucose test results for a selected time range. This view allows you to get an overview of your data. A B C 1 2 D Item Description A. Date Range Defaulted to last upload. User can select from dropdown to view data from: All Time, Last Upload, Last Week, Last Month, Last Three Months, or Custom date range. B. Stats Shows total number of readings, average number of readings per day, lowest blood glucose reading, average blood glucose readings, median blood glucose reading, and highest blood glucose reading. C. Readings Shows the percent of readings in relation to target range. Percent below target BG Distribution range (blue), within target range (grey), above target range (orange). Hovering over each pie chart section will display specific percentage. D. Modal Day This report analyzes blood glucose trends by time of day. You can learn what times of day you tend to be high, low, or within your target BG range. Download (1), Print (2), or click in a section of the Modal Day report to drill deeper for Overview data for each time frame. P/N AC Rev. 01/18 Page 25 of 48

26 5.4 Patient Reading Tab Reading Detail Displays blood glucose test results for a selected time range. This view allows you to get an overview of your data. A B C D r Item Description A. Date Range Defaulted to last upload. User can select from dropdown to view data from: All Time, Last Upload, Last Week, Last Month, Last Three Months, or Custom Date Range. B. Reading Line graph to represent the readings during the particular time-period Detail selected. Hover on the data point for detail. C. Key Shows the reading in relation to target range. Below target BG range (blue upside-down triangle), within target range (grey circle), above target range (orange triangle). D. Statistics Represent the total number of readings, average number of readings per day and the standard deviation for the time-period selected. P/N AC Rev. 01/18 Page 26 of 48

27 5.4.2 Logbook The Logbook shows the daily blood glucose reading data by the time ranges set in patient profile. Manual readings are also entered in this report. F E A B C Item Description A. Time Slot Averages Averages by time slot include: Average Blood Glucose (BG) reading, number of readings above the target range and number of readings below the target range. B. Key Shows the reading in relation to target range. Below target BG range (blue upsidedown triangle) or above target range (orange triangle). C. Log Detail Displays Blood Glucose readings by time frame and date. Includes number of readings per day, average BG reading per day, readings by time slot with indication if they were high or low in relation to the target range. D. Rows Per Page Select dropdown to view more rows per page. Options are: 5, 10, 15, 20, or 25 rows per page. E. Logbook Filters See Section F. Manual Entry Clicking the + (plus) sign opens the manual entry window. See Section D P/N AC Rev. 01/18 Page 27 of 48

28 Logbook Filters A B D C Item Description A. Target Range Select to narrow down the data viewed in the Logbook by Target Range(s). B. Time Slot Select to narrow down the Time Slot(s) viewed in the Logbook. C. Apply Click to view selected filters in Logbook. D. Reset Click to clear out selected option in the filter. P/N AC Rev. 01/18 Page 28 of 48

29 Manual Entry A B C D E G F Item Description A. Date Enter in date of reading MM/DD/YYYY or click the Calendar Icon to select a date. B. Time Enter in time of reading HH:MMAM. C. Device Select device from dropdown. D. Blood Glucose Reading Enter in blood glucose reading. E. Comment Enter in comment about reading (required). F. Save Click Save to complete the entry. G. Clear Click Clear to cancel the entry. P/N AC Rev. 01/18 Page 29 of 48

30 5.4.3 Patient Uploads Tab Uploader tab will display all the blood glucose uploads that occurred on the patient profile. B A C Item Description A. Upload Card Information about specific upload occurrence: Date and time, number of readings, beginning to end date of readings in upload, Device/Meter name and serial number, readings percentage in relation to the target range. Click for more detailed information. B. Key Shows the reading in relation to target range. Below target BG range (blue upside-down triangle), within target range (grey circle), above target range (orange triangle). C. Rows per page Select dropdown to view more rows per page. Options are: 5, 10, 15, 20, or 25 rows per page. P/N AC Rev. 01/18 Page 30 of 48

31 5.5 Patient Profile Click the down-arrow to expand to view/edit Patient Profile View Patient Profile. Click Edit Profile to make changes/edits. *Items not included in New Patient addition are defaulted when patient is added. P/N AC Rev. 01/18 Page 31 of 48

32 5.5.1 Edit Patient Profile A D B C E F Item Description A. Patient Info Patient Name, Sex, Phone number, Birthdate, Insurance type B. Diabetes & Care Info Enter Diabetes Type & Target Range (default is mg/dl). C. Patient Organizations List of Organizations Patient belongs to, Patient ID and Primary Provider for each Organization D. Test Plan Goal and Timeslots (default is 5, max is 8). E. Devices Lists the device information with image of meters assigned to patient and ability to deactivate/activate meter F. Update Click to update/save edited information. P/N AC Rev. 01/18 Page 32 of 48

33 5.6 Print/Save Charts and Graphs Print Overview, Readings and Upload Tabs For Windows PC 1. Expand the patient profile 2. Click the Print Icon 3. Printing of the displayed tab will begin Print or Save Modal Day B A Item Description A. Print Icon Click to print Modal Day. B. Download / Save Icon Click to download and save Modal Day. P/N AC Rev. 01/18 Page 33 of 48

34 5.7 Invitations A E B C D F G Invite Patients to view data and self-manage. Item Description A. Inbox (#) Number of invitations sent by patients to access their data. B. Patient Invitation Patient card with Patient Name. C. Access Click to accept and access patient data. Patient is added to the Patient List and is visible by all Providers in the Organization. D. Decline Click to Decline invitation and not access the patient s data. E. Invite Patients Organization is defaulted if Provider only belongs to one Organization, click dropdown to view and select other Organizations if available. F. Patient Invite Click drop down to select organization to assign patient, enter Patient ID and address to send patient invite. G. Send Invitation Click to send Invitation *If Patient is added through the ARK Care Uploader with an address, an invitation to the patient to create their account on ARK Care Advance, ARK Care VITA, or ReliOn Life is automatically sent. P/N AC Rev. 01/18 Page 34 of 48

35 5.8 Log Out Click Log Out at the bottom of the menu. P/N AC Rev. 01/18 Page 35 of 48

36 6.0 Organization Admin User Role *Provider role with Administration rights and Health Population Management Reports. 6.1 Admin Tools Click the Menu tab in the upper right of the screen to view menu. Click Admin Tools in the Menu. P/N AC Rev. 01/18 Page 36 of 48

37 6.2 Health Systems Tab A B C D Item Description A. Search Search for specific Health System B. Health System Health System name and address information C. Organizations tab List of Organizations user belongs to. Click specific Organization Link to view Organization information D. Users Tab Click to view list of Collaborators and Health System Administrators (if applicable) P/N AC Rev. 01/18 Page 37 of 48

38 6.3 Organization A B C Item A. Organization Info D Description Health System and Organization name, View Patients (Click to view patients associated with organization) and Edit Organization (Click to edit Organization information) B. Administrators View Administrator and Administrator info for Organization, Add/Remove Administrators - up to 5 administrators per organization (only current admins with master permission will have access to this function) C. Providers View list of Providers for Organization; Search/Filter for Provider by address, Role, Activate/Inactive; Add button to add a provider to the Organization. D. Pagination Select dropdown to view more rows per page. Options are: 5, 10, 15, 20, or 25 rows per page. P/N AC Rev. 01/18 Page 38 of 48

39 6.4 Providers Tab A B C D Item Description A. Add Click to add a new provider user. Note: Providers who have been added and have not accepted the invitation are listed as pending under the Inactive filter option. B. Search/Filter Search for specific Provider by Name, Health System, Organization, Role and/or Status. E C. Provider Information Name and Contact ( /phone number), Type (role), Organization link(s). D. Actions dropdown Dropdown and select from list for desired action: Edit, Deactivate, Remove from Org, View Patients. E. Pagination Select dropdown to view more rows per page. Options are: 5, 10, 15, 20, or 25 rows per page. P/N AC Rev. 01/18 Page 39 of 48

40 7.0 Population Health Management Reports 7.1 Report Options 7.2 User Access Access to the various Reports is based on user type/permissions. View table below for user access. Health System Performance Reports Organization Performance Reports Provider Performance Reports Provider Organization x x Admin Collaborator x x x * Collaborator User is only able to view Population Health Management Reports P/N AC Rev. 01/18 Page 40 of 48

41 A 7.3 Health System Performance B C D F E Item Description A. Reports Back Button Click to go back to the Reports Menu. B. Date Range Click to view and select from the following options: All Time, Last Week, Last Month, Last Three Months, and Custom (selecting Custom activates the calendars). C. Activity Type Click to view and select from the following options: Average Patient A1C, Average # of Glucose Tests. D. Health System(s) Enter in the name of the Health System and select from the drop down. Can select up to three different health systems to compare. Options based on user permissions. E. Generate Click to Generate the Report. F. Reset Click to Reset the form. P/N AC Rev. 01/18 Page 41 of 48

42 A B Item A. Report Header Header of Report Type. Description B. Key Lists Health Systems selected, trend line, and legend for each. Click on specific Health System or the Trend line in the key to hide selection on the graph. P/N AC Rev. 01/18 Page 42 of 48

43 7.4 Organization Performance A B C D E F G Item Description A. Reports Back Button Click to go back to the Reports Menu. B. Date Range Click to view and select from the following options: All Time, Last Week, Last Month, Last Three Months, and Custom (selecting Custom activates the calendars). C. Activity Type Click to view and select from the following options: Average Patient A1C, Average # of Glucose Tests. D. Health System Enter in the name of the Health System and select from the drop down. Options based on user permissions. E. Organization(s) Enter in the name of the Organization and select from the drop down. Options based on previous selection and user permissions. (select up to three organizations to compare). F. Generate Click to Generate the Report. G. Reset Click to Reset the form. P/N AC Rev. 01/18 Page 43 of 48

44 A B Item Description A. Report Header Header of Report Type B. Key Lists Organizations selected, trend line, and legend for each. Click on specific Organization or the Trend line in the key to hide selection on the graph. P/N AC Rev. 01/18 Page 44 of 48

45 7.5 Provider Performance A B C D E F H G Item Description A. Reports Back Click to go back to the Reports Menu. Button B. Date Range Click to view and select from the following options: All Time, Last Week, Last Month, Last Three Months, and Custom (selecting Custom activates the calendars). C. Activity Type Click to view and select from the following options: Average Patient A1C, Average # of Glucose Tests. D. Health System Enter in the name of the Health System and select from the drop down. Options based on user permissions. E. Organization Enter in the name of the Organization and select from the drop down. Options based previous selections and on user permissions. F. Provider(s) Enter in the name of the Provider(s) and select from the drop down. Options based on previous selections and user permissions. (Select up to three to compare). G. Generate Click to generate the report. H. Reset Click to reset the form. P/N AC Rev. 01/18 Page 45 of 48

46 B A Item A. Report Header Header of Report Type. Description B. Key Lists Providers selected, trend line, and legend for each. Click on specific Organization or the Trend line in the key to hide selection on the graph. P/N AC Rev. 01/18 Page 46 of 48

47 8.0 Support 8.1 Contact Technical Customer Support: 8.2 FAQ (Frequently Asked Questions) 1. How do I set up my account? Contact an ARK Care Specialist at and Select What meters are compatible with ARK Care Advance? ARK Care Advance Diabetes Management System supports the full line of ARKRAY GLUCOCARD meters, including the GLUCOCARD Expression, GLUCOCARD Vital, GLUCOCARD 01, GLUCOCARD Shine, and GLUCOCARD Shine XL. Additional meters include the ReliOn Prime, ReliOn Confirm, and ReliOn Premier BLU. 3. How do I upload meter data to ARK Care Advance? Download the uploader application by selecting the Uploader Application for your operating system. Open the uploader by clicking the ARK Care Advance Uploader icon on your desktop. Connect the meter with the cable and follow the instructions displayed on the screen. If the meter is registered to a patient account, the meter will download automatically. If this is a new meter or the first time it is being uploaded, sign-in to the uploader to assign the meter to a patient. P/N AC Rev. 01/18 Page 47 of 48

48 4. How do I install the latest uploader application? Download the latest uploader application by selecting the Uploader Application for your operating system on the Support Page. 5. Can I use ARK Care Advance on my smartphone? ARK Care Advance can be viewed on a web browser on a smartphone. Currently, data can only be either viewed or entered manually. 6. Where is my data stored? Your data is stored in a secure cloud database that is both HIPAA and HITECH compliant. As your Diabetes Health Ally, ensuring your data is secure is a top priority for ARKRAY. P/N AC Rev. 01/18 Page 48 of 48