Analyzing the Usability of UH Manoa s Of6ice of the Registrar s Website. Jus%n Lau Learning Design & Technology Spring 2015
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1 Analyzing the Usability of UH Manoa s Of6ice of the Registrar s Website Jus%n Lau Learning Design & Technology Spring 2015
2 Outline Background AGENDA
3 Outline Background Usability Study AGENDA
4 Outline AGENDA Background Usability Study Design
5 Outline AGENDA Background Usability Study Design Moving Forward
6 How did I choose my study? (College Student)
7 How did I choose my study? Contac%ng Office (College Student)
8 How did I choose my study? Contac%ng Office Course Descrip%ons (College Student)
9 How did I choose my study? Contac%ng Office Course Descrip%ons Diploma (College Student)
10 How did I choose my study? Contac%ng Office Course Descrip%ons Diploma Enrollment Verifica%ons (College Student)
11 How did I choose my study? Contac%ng Office Course Descrip%ons Diploma Enrollment Verifica%ons Gradua%on (College Student)
12 How did I choose my study? Contac%ng Office Course Descrip%ons Diploma Enrollment Verifica%ons Gradua%on Transcripts (College Student)
13 How did I choose my study? Contac%ng Office Course Descrip%ons Diploma Enrollment Verifica%ons Gradua%on Transcripts Update Student Info (College Student)
14 How did I choose my study?
15 How did I choose my study?
16 How did I choose my study?
17 How did I choose my study?
18 How did I choose my study?
19 How did I choose my study?
20 How did I choose my study? Current Office of the Registrar Website
21 How did I choose my study? Current Office of the Registrar Website
22 Audience Poll 1) Have you used your University s Office of the Registrar s website? A. Yes B. No
23 Audience Poll 2) For those of you that have, how would you rate your experience? A. Good B. Bad C. Neutral
24 What is a Usability Study? Watching people try to use what you re crea%ng with the inten%on of making it easier for people to use. Krug, S. (2010). Rocket surgery made easy. Berkeley, CA: New Riders.
25 What is a Usability Study? 1. Observe par%cipants
26 What is a Usability Study? 1. Observe par%cipants 2. Qualita%ve tests to determine problems
27 What is a Usability Study? 1. Observe par%cipants 2. Qualita%ve tests to determine problems 3. Make adjustments for improvement
28 What is a Usability Study? 1. Observe par%cipants 2. Qualita%ve tests to determine problems 3. Make adjustments for improvement 4. Observe & test again
29 What is a Usability Study? 1. Observe par%cipants 2. Qualita%ve tests to determine problems 3. Make adjustments for improvement 4. Observe & test again 5. Repeat cycle
30 Audience Poll 3) Have you ever been a part of a usability study? A. Yes, I ve parccipated in a usability study B. Yes, I ve conducted a usability study C. No, I have no clue what that is D. Know about it, but have not par%cipated or conducted a usability study
31 Purpose of Usability Study Naviga%onal Efficiency
32 Purpose of Usability Study Naviga%onal Efficiency User Sa%sfac%on
33 Purpose of Usability Study Naviga%onal Efficiency User Sa%sfac%on Organiza%on of Content
34 Out with the Old Lack of pictures/graphics
35 Out with the Old Lack of pictures/graphics
36 Out with the Old Text heavy pages
37 Out with the Old Text heavy pages
38 Out with the Old Difficult to find or lack of links
39 Out with the Old Difficult to find or lack of links
40 Out with the Old Other Common Feedback
41 In with the New New Background Before
42 In with the New New Background Before Ager
43 In with the New Links & Pictures Before
44 In with the New Links & Pictures Before Ager
45 In with the New New Graphics Before
46 In with the New New Graphics Before Ager
47 In with the New Menu Bar Before
48 In with the New Menu Bar Before Ager
49 In with the New NoCceable PDF Links Before
50 In with the New NoCceable PDF Links Before Ager
51 In with the New Created PDF Links Before
52 In with the New Created PDF Links Before Ager
53 In with the New ReformaNed InformaCon Before
54 In with the New ReformaNed InformaCon Before Ager
55 In with the New Eliminated Unnecessary Text Before
56 In with the New Eliminated Unnecessary Text Before Ager
57 In with the New Added More Before
58 In with the New Added More Before Ager
59 In with the New Added More Before
60 In with the New Added More Before Ager
61 In with the New Added More Before Ager
62 In with the New Added More Before Ager
63 In with the New Added More Contact Us
64 In with the New Added More Contact Us
65 What s next? Provide Specific Dates Before
66 What s next? Provide Specific Dates Before Semester Graduated Diploma Release Date Spring 2014 ~July 18, 2014 Summer 2014 ~October 17, 2014 Fall 2014 ~March 2, 2015 Spring 2015 ~July 27, 2015 Ager
67 What s next? Convenient OpCons Current
68 What s next? Convenient OpCons to: uhmrec@hawaii.edu Current Future
69 What s next? Convenient OpCons
70 What have I learned? Changes takes %me
71 What have I learned? Changes takes %me Everyone malers
72 What have I learned? Changes takes %me Everyone malers Don t be offended; change is a good thing
73 What have I learned? Changes takes %me Everyone malers Don t be offended; change is a good thing Usability study = lots of tes%ng
74 Thank you!
75 Thank you! LTEC instructors/peers
76 Cri%cal friends LTEC instructors/peers Thank you!
77 Cri%cal friends LTEC instructors/peers Study rooms Thank you!
78 Cri%cal friends LTEC instructors/peers Study rooms Thank you! Starbucks/caffeine
79 Comments/Ques%ons?
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