OpenText RightFax. FoIP Interoperability Guide

Transcription

1 OpenText RightFax FoIP Interoperability Guide Fax and Document Distribution Group August 2012 Abstract OpenText RightFax is the proven market leader in fax server, document delivery and fax software. It delivers the most reliable and robust fax software solutions to integrate and automate the flow of a full range of fax, paper and electronic documents and data, enabling enterprises to achieve significant cost reductions. By using RightFax companies can securely and efficiently deliver business information from virtually any application via fax, , print devices or over the Internet. This white paper outlines interoperability testing and product compatibility between RightFax and 3rd party products leveraging Fax-over-IP (FoIP) communication, including the T.38 FoIP protocol.

2 Contents Introduction... 3 Product Interoperability Overview... 4 Alcatel-Lucent... 4 Aastra... 5 AudioCodes... 6 Avaya... 7 babytel... 9 Cisco Systems Dialogic Global Crossing HP (3COM) Mitel NET (Network Equipment Technologies) Nortel Qwest Quintum ShoreTel Siemens XO Communications

3 Introduction OpenText RightFax communicates via FoIP through a Dialogic Brooktrout SR140 software implementation on RightFax deployments. Brooktrout SR140 is a board-less, host-based FoIP engine that leverages existing field-proven Dialogic Brooktrout fax technology to deliver high levels of performance, reliability, and scalability using multiple communication options, including G.711, T.38, SIP and H.323. Once the call is set up, the fax payload is transmitted via T.38 (recommended) between the fax server, the communication device, and the end point. The end point may be a fax server or a classic fax machine. In the case of a media gateway, the gateway is responsible for connecting the call to the traditional Public Switched Telephone Network (PSTN) and completing the path to the receiving device. Typically these devices are part of a larger VoIP/FoIP infrastructure providing voice, fax, , and messaging. RightFax interoperability is based on two simple scenarios, and then enhanced based on the vendor s unique product features and functionality. This document will provide guidance on interoperability between the OpenText RightFax (SR140) FoIP stack and market leading telephony infrastructure. 3

4 Product Interoperability Overview Alcatel-Lucent Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x Omni PCX Enterprise 7.1 Y (H.323 & SIP) Y (H.323 & SIP) 4

5 Aastra Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x Ericsson MX-ONE Telephony System V3.2 SP1 Y (SIP) Y (SIP) Ericsson MX-ONE Manager Telephony System Y (SIP) Y (SIP) Ericsson MX-ONE Telephony Server Y (SIP) Y (SIP) Ericsson MX-ONE Media Gateway Classic 1.4_5 Y (SIP) Y (SIP) 5

6 AudioCodes Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x Mediant X (SIP) X (SIP) MP X (SIP) X (SIP) MP X (SIP) X (SIP) 6

7 Avaya OpenText is a Gold member of the Avaya DevConnect program. OpenText RightFax has been tested with Avaya Communications Manager and multiple media gateways. Application notes detailing interoperability testing and configuration are available directly from the Avaya DevConnect web site. Application Notes for Configuring the Captaris RightFax Fax Server with Avaya Communication Manager via H.323 Application Notes for Configuring the Captaris RightFax Fax Server with Avaya Communication Manager via SIP Product Brochure: Delivering a Complete Fax over IP Solution with OpenText and Avaya Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x Avaya Aura Communication Manager X (H.323 & SIP) X (H.323 & SIP) X (H.323) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323) 4.x Y (H.323) Y (H.323) 3.x Y (H.323) Y (H.323) Avaya Aura Session Manager G650 Media Gateway (TN2302) G650 Media Gateway (TN2602) G650 Media Gateway (TN799) G700 Media Gateway 6.0 X (SIP) Y (SIP) HW 20 FW 118 X (H.323) Y (H.323 & SIP) HW 02 FW 047 X (H.323) Y (H.323 & SIP) HW 01 FW 26 X (H.323) Y (H.323 & SIP) X (H.323 & SIP) Y (H.323 & SIP) 7

8 Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x SIP Enablement Services b X (SIP) Y (SIP) 8

9 babytel Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x SIP Trunking n/a X (SIP) X (SIP) 9

10 Cisco Systems OpenText is a Cisco Technology Developer Partner and an OEM provider since OpenText RightFax is interoperable with multiple products from Cisco Systems, including CUCM, Unity, Unity Connection and IOS based routers/switches. Cisco Unity Integration with Cisco Fax Server Cisco Unity Connection Integration with Cisco Fax Server FoIP Configuration Guide for Cisco Products Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x Cisco Unity Connection 8 7 X (SMTP) X (SMTP) Y (SMTP) Y (SMTP) Cisco Unity 5.x 4.2.x 4.1.x 4.0.x Y (API) Y (API) Y (API) Y (API) Y (API) Y (API) Y (API) Y (API) Cisco Unified Communications Manager 8.x 7.x 6.1 X (H.323 & SIP)- X (H.323 & SIP) Y (H.323 & SIP) Y (H.323& SIP) Y (H.323 & SIP) Y (H.323 & SIP) 6.0.x Y (H.323 & SIP) Y (H.323 & SIP) 5.1.x Y (H.323 & SIP) Y (H.323 & SIP) 5.0.x Y (H.323 & SIP) Y (H.323 & SIP) 4.3.x Y (H.323) Y (H.323) 4.2.x Y (H.323) Y (H.323) Cisco IOS-based Routers 12.3 and above X X 10

11 Dialogic OpenText is a Dialogic partner. OpenText RightFax is interoperable with the full line of media gateways. Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x DMG _5N or later Y (SIP) Y (SIP) DMG _5N or later X (SIP) Y (SIP) DMG 3000 SUI-1_8.51 or later Y (SIP) Y (SIP) DMG 4000 SUI-1_8.51 or later X (SIP) Y (SIP) IMG or later Y (H.323 & SIP) Y (H.323 & SIP) 11

12 Global Crossing Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x SIP Trunking n/a X (SIP) Y (SIP) 12

13 HP (3COM) OpenText has been a member of the HP 3COM ON program since 2007 and validated product interoperability with the VCX telephony platforms. Application notes detailing interoperability testing and configuration are available directly from HP. Vendor Product Vendor Version OpenText, RightFax v 9.4 OpenText RightFax v10.x VCX Connect 8.0.4e Y (SIP Y (SIP) e3 VCX Enterprise c X (SIP Y (SIP) VCX System i X (SIP) Y (SIP) 13

14 Mitel Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x 3300 MXe _2 X (SIP) Y (SIP) 14

15 NET (Network Equipment Technologies) Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x Unified Exchange (UX) 1000 NA Y (SIP) X (SIP) Unified Exchange (UX) 2000 NA Y (SIP) X (SIP) 15

16 Nortel Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x Communication Server S or later Y (SIP) Y (SIP) 16

17 Qwest Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10 SIP Trunking n/a X (SIP) Y (SIP) 17

18 Quintum Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.x Tenor DX 2024 P Y (H.323 & SIP) Y (H.323 & SIP) Tenor DX 8192 P Y (H.323) Y (H.323) 18

19 ShoreTel Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.5 ShoreGear 10.x n/a Y (SIP) ShoreGear 11.x n/a Y (SIP) 19

20 Siemens Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.5 HiPath 8000 V3,0 R2 PS19.E05 Y (SIP) Y (SIP) RG8702 Media Gateway n/a Y (SIP) Y (SIP) 20

21 XO Communications Vendor Product Vendor Version OpenText RightFax v9.4 OpenText RightFax v10.5 SIP Trunking n/a X (SIP) Y (SIP) 21

22 About OpenText OpenText is the world s largest independent provider of Enterprise Content Management (ECM) software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. OpenText supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about OpenText, visit For More Information For more information visit or contact your OpenText sales representative at: North America: faxsolutions@opentext.com or (800) EMEA: salesmea@opentext.com or Western Europe: saleseurope@opentext.com or +31 (0) Asia/Pacific: salesapac@opentext.com or Support: support@opentext.com or (800) Visit online.opentext.com for more information about OpenText solutions. OpenText is a publicly traded company on both NASDAQ (OTEX) and the TSX (OTC) Copyright 2010 by OpenText Corporation. Trademarks or registered trademarks of OpenText Corporation. Th exhaustive. All other trademarks or registered trademarks are the property of their respective owners. All rights reserved. SKU_EN