PRODUCT-HIGHLIGHTS 2014 Add-ons and Appliances for Microsoft Lync for advanced telephony features Unifi ed Communications

Transcription

1 PRODUCT-HIGHLIGHTS 2014 Add-ons and Appliances for Microsoft Lync for advanced telephony features Software for Lync Systems for Lync Devices for Lync Unifi ed Communications

2 BRESSNER COMPANY AND SOFTWARE OVERVIEW The company Established in 1994, Bressner Technology has been delivering professional hardware and software solutions for the industrial and telecommunications markets. Currently with offi ces in the Germany, USA, UK and CZ, the company offers a range of solutions for the Computer Telephony and Unifi ed Communication (UCC), Industrial Communications, automation and measurement technology, digital signage and medical market. In 2011 we built a team of experts to focus on the UCC area and developed a suite of products for Microsoft Lync. Products include FonComfort (adds telephony features), UCFeaturebox (a Lync-specifi c Gateway), custom developed applications to meet client requirements and backed with installation and support services. For custom applications we offer the perfect solution with expert know how, fl exibility and reaction speed. We offer you the security of timely procurements, construction and delivery of your products. To learn more, contact us at or visit us online at s einfach Software for Microsoft Lync / Accessories Microsoft Lync validated application Below is an overview of our product range of Microsoft Lync plug-ins. With this extensive Module range, we have various solutions to help you meet your application requirements. These range from the server-only solutions, to a complete suite with Professional and QuickLink clients and PBX Presence. The following overview highlights the different available programs or modules with a brief explanation of their functionality. FonComfort Server FonComfort Professional Centrally control the settings for others Presence, Simulring, Busy on Busy, Blind call pickup No client software needed Add-on Lync client Fast call handling Specifi c Call Pickup Integrated Busylight driver FonComfort Quicklink FonComfort PBX Presence Manager/Admin dashboard Enhanced presence information 1-click call handling Change Settings for Manager and colleagues Status display of PBX phones (Avaya, etc.) in Lync CTI middleware for common telephone systems No changes on the client side are necessary 2

3 FonComfort FEATURES Choice of main functions Manager/Admin Function Change settings for the boss (e.g. forwarding, presence) Enhanced Presence overview with Forwarding and caller info 1-click operation for pickup, calling and transferring of calls Redirection exceptions Fast Call Pickup Pick up the longest ringing call Specifi c Call Pickup by click or function key Confi gurable via Active Directory groups Presence Information DECT/PBX Busy-on-Busy View the phone status of DECT / PBX phones in Lync For common PBXs with CTI link Can be combined with Busy on Busy and simultaneous call 1-Click Call Management Callback lists Telephone operation with 1-click similar to telephone add-on modules: Call, Hang Up, Transfer, call pickup Perform all the standard functions with a simple mouse click or Hot-Key Individually control Second call behavior: Suppressed Rerouting per Lync settings or Busy tone For all Lync clients including telephones Individual and team callback lists Forgot callbacks lists Easy operation with note function Central Administration External Simulring Change someone s Presence, call forwarding, Second call behavior, etc. by central administration or Team Assistant No access to the Lync client necessary Multi-forks calls to external or internal telephones Not dependent on personal Settings in the Lync client Replaces Dual Forking of OCS Caller History Dynamic Routing Displays the history of calls with conversation time / date Uses Lync statistics Forwards known callers to the attendant Directs known caller to assigned person Supports routing based on Area Codes Phone +1 (561)

4 FonComfort Overview Additional Benefi ts for Lync Function Product Model FonComfort Server Centrally confi gure Settings for others Busy-on-Busy Redirect second calls Blind Call Pickup (Quickly Pickup the longest ringing call) Pickup groups synchronized from AD Dual Forking / Parallel Calls (Simulring) Dynamic Routing (Database routing) Rerouting for Response Groups Rerouting with Exceptions Displays ringing state in Lync Client Specifi c Call Pickup Specifi c Call Pickup with Caller ID Fast call transfer with/without consultation Hot keys for faster call handling Highlight and fast dial selected numbers Caller History CRM Pop-up for known callers 1-Click Call Management Manager / Admin functions Change others Settings (e.g. Presence, Forwarding) Enhanced presence information (e.g. Forwarding, Caller info) Callback lists (Teamwork) Freely defi nable pickup group ringtone, suppressible Presence information of DECT and PBX phones 1 = Server-function 4

5 FonComfort Overview FonComfort Professional (Client & Server) FonComfort QuickLink (Client & Server) PBX-Integration for Lync (Presence) DECT- Integration (UC FeatureBox) Phone +1 (561)

6 FonComfort QuickLink - Manager/Assistant console for Microsoft Lync 1-Click-Call handling and live tile presence overview 1-Click calling to contacts to a preset contact type 1-Click transfer of calls 1-Click quick (blind) transfer without taking the call fi rst 1-Click direct call pickup if authorized 1-Click drop call hang up NEW: Start Chat session with 1-Click! Change settings for others Modify call forwarding and presence settings for authorized contacts 6

7 FonComfort PBX Presence Architecture Presence synchronization is implemented with a server side CTI link to the PBX. In Lync, contacts have to be confi gured for each phone where the presence will be published in Lync via the CTI connection. Supported PBX/ACD Alcatel OmniPCX Offi ce/enterprise Aastra MX-ONE Avaya Defi nity G3 Avaya ACM Avaya CS to 7.5 Avaya IP Offi ce Cisco Communication Manager Ericsson MD-110 Ericsson BusinessPhone 250 Mitel 3300 Mxe Nortel BCM Nortel Meridian 1/ CS1000M 3 to 4.5* Philips SOPHO is3xxx Series Siemens HICOM 300E (eu) Siemens HICOM 300E (NA) Siemens HiPath 4000 Siemens OpenScape Voice 6.0 Siemens Realitis ShoreTel User benefi ts Displays presence in the Lync client or Lync phone Notifi cation toast when contact becomes available Directly call PBX phone from Lync contact list Avoids call attempts when phone is busy Display Ringing status of phone Status display on Lync phone Status display in Lync client Phone +1 (561)

8 BRESSNER HOT PRODUCTS / OFFICES Our current Top Products UCFeatureBox Gateway for Lync The UCFeatureBox is a Lync-specifi c, versatile VoIP gateway with fax functions. Easy Configuration of locally connected Terminals, trunks to PSTN and PBX allows for fast deployment. Integrating the presence of the connected PBX Phones in Lync is a powerful feature for hybrid environments. Busylight for Lync One look is enough: Busylight Lync shows user s current presence status and alerts on incoming calls preventing interruptions and missed calls. Busylight sends an alert by fl ashing and/or ringing on an incoming call. Presence indication helps to avoid interruptions and improve productivity. UC MAS-Alarm Server The Message Application System (MAS) is an intelligent alarm server for receiving, processing and sending different alarms and Messages with Lync using integrated Text-to-Speech. Technical Alarms are directed to the on-duty Maintenance personnel including the error message for action and acknowledgement. UC Door Lobby / Door access solution integrated with Lync to provide a virtual receptionist. Using a touchscreen Panel PC (various options) and the UC Door Software Development kit allows programmers to create a custom soft keypad interface for visitors to connect to people in the offi ce or grant access to the building. Includes sample application code. Pre-confi gured integration is available. Contact us For more information, trial licenses and any additional products for Microsoft Lync, please visit our website HEADQUARTERS GERMANY WORLDWIDE OFFICES TRADESHOWS BRESSNER Technology GmbH Industriestr. 51 D Gröbenzell Tel. +49 (0)8142 / Fax +49 (0)8142 / ipc@bressner.de BRESSNER (UK) Limited Tel. +44 (0) info@bressner.co.uk BRESSNER Technology America Tel info@bressner.com BRESSNER Technology S.R.O. Tel (0) sales-cz@bressner.de From in Las Vegas Phone +1 (561)