Product Correction Notice (PCN) Issue Date: August 9, 2010 Archive Date: Not Applicable Supplement 3 Date: March 22, 2011 PCN Number: 1738P

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1 (PCN) Issue Date: August 9, 2010 Archive Date: Supplement 3 Date: March 22, 2011 PCN Number: 1738P SECTION 1 - CUSTOMER NOTICE This PCN address issues with the following products and systems: Avaya S8510 and S8800 Servers running Session Manager 6.0 software loads ( , , or ) Does this PCN apply to me? March 22, 2011 Supplement 3 is for SP2 patch 1 for Session Manager 6.0. This PCN supplement introduces Service Pack #2 patch 1 (asm installer.iso). This supplement includes two enhancements to resolve the problems shown below: - Security Module was not properly doing DNS lookups of Local Host Name Resolution entries and links to entities that should have been trusted were untrusted - An out of dialog NOTIFY message could cause a looped message condition via route through to other Session Managers. December 6, 2010 Supplement 2 is for SP2 for Session Manager 6.0. This PCN supplement introduces Service Pack #2 (asm installer.iso). This supplement includes several enhancements which are detailed in the Session Manager R6.0 Service Pack 2 release notes available on support.avaya.com. October 19, 2010 Supplement 1 is for SP1 for Session Manager 6.0. SP1 Supplement 1 introduces Service Pack #1 Patch 1 (asm installer.iso). This supplement includes several enhancements which are detailed in the Session Manager R6.0 Service Pack 1 release notes available on support.avaya.com. August 9, 2010 This PCN introduces Service Pack #1 (asm installer.iso) for Session Manager 6.0. To determine the release of Session Manager software that is being run on a server you can: Via a browser, log into the System Manager used to manage the targeted Session Manager server/instance. Navigate to Session Manager -> System Status -> System State Administration. The current Session Manager version can be viewed in the Version column (e.g ). Page 1 of 6

2 What you should do when you receive this PCN: Installation of Session Manager 6.0 Service Pack #2 is customerinstallable. If you are unable to perform a self-install, contact your existing Avaya Global Services representative or Avaya s Global Support Services (GSS) team to schedule an Update (please refer to the Avaya Customer Service Coverage Entitlements section below). IMPORTANT: This PCN requires System Manager 6.0 Service Pack #2 to be installed on the associated System Manager server prior to this software update being installed on the Session Manager server. Refer to the release notes and upgrade documentation for further details. Description of PCN: This notice specifies Session Manager 6.0 Service Pack #2 patch 1 (asm installer.iso), Software Update Procedures, and associated Release Notes. This Service Pack should be installed on all applicable S8510/S8800 Servers running an applicable load of Session Manager 6.0. What is the nature of the PCN? This PCN addresses and resolves the following issues: Level of Risk/Severity Class 1=High Class 2=Medium Class 3=Low Is it required that this PCN be applied to my system? The risk if this PCN is not installed: Is this PCN for US customers, non-us customers, or both? Does applying this PCN disrupt my service? Installation of this PCN is required by: Session Manager 6.0 software Service Pack #2 patch 1 for Avaya S8510 and S8800 Servers. The Release Notes associated with this Service Pack provide a list of specific issues that are resolved by installing the Service Pack. To obtain the Release Notes please refer to the Release notes and workarounds are located: section of this PCN. Class 2 This PCN is required for S8510/S8800 Servers running Session Manager 6.0 load , or It is possible that service disruptions could occur on the Server, as well as some features not working as expected. This applies to both US and non-us customers. This Service Pack will disrupt service in that it requires a system reboot to take effect. Since Session Manager runs in an activeactive environment, when multiple Session Manager instances are in a network, the servers should be updated one at a time to minimize any service impact. Customer and/or (Avaya Remote or On-Site Services) and/or Avaya Authorized Business Partner. Page 2 of 6

3 Release notes and workarounds are located: How to determine if your product is affected: Required materials (If PCN can be customer installed): Provisioning instructions (If PCN can be customer installed): Finding the installation instructions (If PCN can be customer installed): The Avaya Aura Session Manager 6.0 Service Pack 2 Release Notes contain the specific software updates included in the Service Pack and can be obtained by performing the following steps from a browser: 2. Search for the document titled Avaya Aura Session Manager R6.0 Service Pack 2 Release Notes All S8510 and S8800 Series Servers running Session Manager 6.0 software load ( , or ) are affected. To determine the release of Session Manager software that is being run on a server you can: Via a browser, log into the System Manager used to manage the targeted Session Manager server/instance. Navigate to Session Manager -> System Status -> System State Administration. The current Session Manager version can be viewed in the Version column (e.g ). Manager document contains instructions on how to install Session Manager 6.0 Service Packs, and can be obtained by performing the following steps from a browser: Page 3 of 6

4 SECTION 1A PATCH INFORMATION Note: Customers are required to backup their systems before applying the Patch. How to verify the installation of the patch has been successful: What you should do if the patch installation fails? How to remove the patch if malfunction of your system occurs: Manager document contains instructions on how to verify the successful installation of a Session Manager 6.0 Service Pack, and can be obtained by performing the following steps from a browser: Manager document contains instructions on how to recover from a failed upgrade, and can be obtained by performing the following steps from a browser: Manager document contains instructions on how to downgrade/revert to a prior Session Manager release, and can be obtained by performing the following steps from a browser: SECTION 1B SECURITY INFORMATION Are there any security risks involved? Avaya Security Vulnerability Classification: Mitigation: SECTION 1C ENTITLEMENTS AND CONTACTS Material Coverage Entitlements: There is no charge for material related to this PCN. The Session Manager 6.0 Service Pack #2 image is available via Avaya s PLDS software download system, which can be reached by performing the following steps from a browser: 2. Go to the Session Manager Download section of the website. 3. After SSO authentication, the user will be redirected to PLDS, at which point they will be able to search for the Service Pack #2 file (asm installer.iso). Page 4 of 6

5 Avaya Customer Service Coverage Entitlements: Avaya is issuing this PCN as remotely installable by the customer. If the customer requests Avaya to install this PCN, it is considered a billable event as outlined in Section 4 (Software Updates and s) of the Avaya Service Agreement Supplement (Full Maintenance Coverage) unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Correction Support offer. Additionally, Avaya on-site support is not included. If on-site support is requested, Avaya will bill the customer current Per Incident charges unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Correction Support offer. Customers under the following Avaya coverage: -Warranty -Full Coverage Service Contract* -On-site Hardware Maintenance Contract* Remote Installation Remote or On-site Services Labor * Service contracts that include both labor and parts support 24x7, 8x5. Customers under the following Avaya coverage: -Software Support -Software Support Plus Upgrades -Remote Only -Parts Plus Remote -Remote Hardware Support -Remote Hardware Support w/ Advance Parts Replacement Help-Line Assistance Remote or On-site Services Labor Per the Terms of the Service Contract Per the Terms of the Service Contract Per Incident Customer (No Avaya Warranty or Avaya Service Contract) Help-Line Assistance Remote or On-site Services Labor Avaya Support Offer The Avaya Correction Support Offer provides out-ofhours support for remote and on-site technician installable PCNs, and Avaya installation for all Avaya issued PCNs that are Page 5 of 6

6 classified as Customer-Installable. Refer to the PCN Offer or contact your Avaya Account Representative for complete details. Avaya Authorized BusinessPartner Service Coverage Entitlements: Authorized BusinessPartner Avaya authorized BusinessPartners are responsible for the implementation of this PCN on behalf of their customers. Any support or work performed by Avaya may result in Per Incident charges. Avaya Contact List: Avaya Contact Telephone Number Global Support Services (GSS) Canada Customer Care Center Remote Service Center Hungary / In country Caribbean and Latin America EMEA Services - Post Sales Technical Support Asia/Pacific Regional Support Center / and (India) 2008 Avaya Inc. All Rights Reserved. All trademarks identified by the or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Page 6 of 6