Product Correction Notice (PCN) Issue Date: February 1, 2008 Archive Date: NA PCN Number: 1632P

Transcription

1 Product Correction Notice (PCN) Issue Date: February 1, 2008 Archive Date: NA PCN Number: 1632P SECTION 1 - CUSTOMER NOTICE This PCN address issues with the following products and systems: MultiVantage Express Release 1.1 Does this PCN apply to me? This service pack applies to all MultiVantage Express Release 1.1 systems. What you should do when you receive this PCN: Install the service pack on all applicable systems Description of PCN: This PCN notifies customers of the availability of a new MVE service pack which addresses a number of issues as listed in the release note. What is the nature of the PCN? This PCN addresses and resolves the following issues: Launch of a new service pack Fixes carried forward from previous patches: installation problem (12514 can now be applied without reboot) Removal of /tmp/vmware-root (life-check is now able to restart VMs better) Disable CM weekly /etc/cron.weekly/00-makewhatis.cron cronjob in VM1 (this caused high cpu load). New issues resolved for the first time in this service pack: Fixed /etc/cron.daily/mv_ca_pgsql.sh (MVE070223). Prevents database from filling up with old CDR records that can consume excessive disk space on VM2. Fixed Services logins disappeared from virtual machine 2 (MVE070224) Install /opt/ecs/bin/passwd_sync and /opt/ecs/bin/vm2hdfix (MVE070229) Level of Risk/Severity Class 1=High Class 2=Medium Class 3=Low Is it required that this PCN be applied to my system? The risk if this PCN is not installed: Is this PCN for US customers, non-us customers, or both? Class 2 Should be applied to all MultiVantage Express Release 1.1 systems. Service disruptions may occur and features may not work as expected. Both.

2 Does applying this PCN disrupt my service? Installation of this PCN is required by: Release notes and workarounds are located: No. Customer or Avaya authorized Service Provider. This patch is customer installable and remotely installable. The release notes are contained RPM SPEC file. They may also be obtained by performing the following steps from a browser: 1. Go to and click FIND DOCUMENTATION and TECHNICAL INFORMATION by PRODUCT NAME. 2. Click on "MultiVantage Express". 3. Select release (1.0/1.1) in the drop-down. 4. Click on Release Notes & Software Update Notes. How to determine if your product is affected: All MultiVantage Express R1.1 systems are affected. In order to determine which version of MVE is running on your server login to the Base Server and select the Server / Software Version link on the MultiVantage Express Maintenance web pages. If the server is running MVE R1.1 the following string will be displayed: BUILDDATE: Thu Mar 15 15:49:34 CET Version MVE01x Required materials (If PCN can be customer installed): Provisioning instructions (If PCN can be customer installed): This PCN is being issued as a customer installable PCN. The service pack mve-patch i386.rpm is required. To obtain the service pack refer to the Provisioning Instructions section of this PCN. The SP (mve-patch i386.rpm) can be obtained by performing the following steps from a browser: 1) Go to and click Downloads 2) Click on MultiVantage Express 3) Select Release 1.0/1.1 4) Download MVE R1.1 Service Pack 1 The MD5 sum for the service pack is: b1a19b8912a5e1e84b4b42c09823ae25

3 Finding the installation instructions (If PCN can be customer installed): Login to Base Server using SSH and run the following bash command to determine whether a patch or service pack has already been installed on your system: patch_show If a patch hasn t already been applied you should see the following package mve-patch is not installed If a patch or Service Pack has already been applied to your system it must be removed prior to the installation of the new Service Pack (note that Service Packs are cumulative and will contain all previous patches and service packs). To remove a patch or service pack run the following bash command: patch_remove mve-patch Verify that the patch/service pack has been removed using the patch_show command again. If the old patch or service pack has been successfully removed, copy the new Service Pack into the /var/home/ftp/pub directory. Install the new Service Pack using the following command: > patch_install /var/home/ftp/pub/mve-patch i386.rpm

4 SECTION 1A PATCH INFORMATION Note: Customers are required to backup their systems before applying the Patch. How to verify the installation of the patch has been successful: Login to Base Server using SSH and run the following bash command to determine whether the service pack has been successfully installed on your system: patch_show You should see the following text: Name : mve-patch Relocations: (not relocatable) Version : Vendor: (none) Release : 2 Build Date: Tue Nov 20 11:39: Install Date: Thu Jan 24 15:53: Build Host: gorse.emea.avaya.com Group : MVE/patch Source RPM: mve-patch src.rpm Size : License: Avaya Signature : (none) Packager : Avaya, Inc URL : Summary : MVE-Patch Description : - fix installation problem (12514 can now be applied without reboot) - fix removal of /tmp/vmware-root (life-check is now able to restart VMs better) - disable CM weekly /etc/cron.weekly/00-makewhatis.cron cronjob in VM1 (this caused high cpu load) - no reboot needed after installation of this patch - Fixed /etc/cron.daily/mv_ca_pgsql.sh (MVE070223) - Fixed Services logins disappeared from virtual machine 2 (MVE070224) - Install /opt/ecs/bin/passwd_sync and /opt/ecs/bin/vm2hdfix (MVE070229) - Check that patch is being installed on correct build - Command 'swversion' on base server will show that an update has been applied What you should do if the patch installation fails? How to remove the patch if malfunction of your system occurs: Escalate to Avaya GSD General Business Service Desk Login to Base Server using SSH and run the following bash command to remove the Service Pack: patch_remove mve-patch Are there any security risks involved? Not Applicable SECTION 1B SECURITY INFORMATION

5 Avaya Security Vulnerability Classification: Not Applicable Mitigation: Not Applicable Material Coverage Entitlements: There is no charge for the material in this PCN. The service pack is available on support.avaya.com.

6 Avaya Customer Service Coverage Entitlements: Avaya is issuing this PCN as remotely installable by the customer. If the customer requests Avaya to install this PCN, it is considered a billable event as outlined in Section 4 (Software Updates and Product Correction Notices) of the Avaya Service Agreement Supplement (Full Maintenance Coverage) unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product Correction Support offer. Additionally, Avaya on-site support is not included. If on-site support is requested, Avaya will bill the customer current Per Incident charges unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product Correction Support offer. Customers under the following Avaya coverage: -Warranty -Full Coverage Service Contract* -On-site Hardware Maintenance Contract* Remote Installation On-site Technician Labor * Service contracts that include both labor and parts support 24x7, 8x5. Customers under the following Avaya coverage: -Software Support -Software Support Plus Upgrades -Remote Only -Parts Plus Remote -Remote Hardware Support -Remote Hardware Support w/ Advance Parts Replacement Remote Installation On-site Technician Labor Per Incident Customer (No Avaya Warranty or Avaya Service Contract) Remote Installation On-site Technician Labor Avaya Product Correction Notice Support Offer The Avaya Product Correction Support Offer provides out-ofhours support for remote and on-site technician installable PCNs, and Avaya installation for all Avaya issued PCNs that are classified as Customer-Installable. Refer to the PCN Offer or contact your Avaya Account Representative for complete details.

7 Avaya Authorized BusinessPartner Service Coverage Entitlements: Authorized BusinessPartner Avaya authorized BusinessPartners are responsible for the implementation of this PCN on behalf of their customers. Any support or work performed by Avaya may result in Per Incident charges. Avaya Contact List: Avaya Contact Telephone Number Global Services Delivery (GSD) Remote Service Center Hungary Caribbean and Latin America EMEA Services - Post Sales Technical Support Asia/Pacific Regional Support Center / and (India) 2008 Avaya Inc. All Rights Reserved. All trademarks identified by the or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.