XCARRIER PRINTING SETUP. Downloading and installing the print program

Transcription

1 XCARRIER PRINTING SETUP Downloading and installing the print program

2 Overview Honeywell has developed a new print solution that will eliminate suppliers having to configure their browsers to use ActiveX components. Honeywell is doing this to simplify and reduce the steps needed for our suppliers to configure their PC in order to ship to Honeywell. The slides that follow will help you uninstall the old printer setup program and download and install the new printer setup program. You will need administrative privileges to perform some of these steps. The free Adobe PDF Reader program will need to be installed prior to this installation in order for the Honeywell print program to operate. properly. 1

3 New Honeywell xcarrier users 2 If you have NEVER shipped to Honeywell using the Honeywell portal and the xcarrier shipping solution then skip to slide 5

4 3 Existing Honeywell xcarrier users Uninstall the old version if you shipped to Honeywell using the Honeywell portal before. Follow these instructions starting on this slide to uninstall the existing print setup program that you have installed on your PC. First we need to uninstall the old program 1. Click your Windows Start button 2. In the program search field type a. programs and features 3. Click on the Programs and Features link

5 Uninstalling the old print setup program 4 1. Search for and click on (highlight) ECS_DIRECT_PRINT_SETUP 2. Click on Uninstall - Follow the instructions to uninstall the program. 2 1

6 Downloading the NEW print setup program 5 First you will need to download a ZIP file from the Honeywell portal. 1. Log into the portal and click on the Docs link. 2. Click on the Shipping folder. 1 2

7 Downloading the NEW print setup program 6 1. Look for and double-click on the ECS_PrintServer.zip file. 2. Download the latest version. (V1.0.8 as of 10/4/2017) 3. Click Open 1 2

8 Installing the NEW print setup program 7 1. Double-click the ECS_PrintServer.msi file 2. Click the Run button 1 2

9 8 Installing the NEW print setup program (continued) 1. Click the Next button 2. Click the Next button 1 2

10 9 Installing the NEW print setup program (continued) 1. Click the Next button and the program installation will begin. 2. When the installation is complete, click the Close button to finish. 1 2

11 10 Installing the NEW print setup program (continued) Changing the program to run as Administrator 1. Use Windows Explorer to open the C:\Program Files (x86)\processweaver Inc\ECS_PrintServer1.0.8 folder Right-click on the file ECS_PrintServer.exe file 2 3. Select Properties. 3

12 11 Installing the NEW print setup program (continued) Changing the program to run as Administrator 1. Click on the Compatibility tab. 2. Put a Check Mark in Run this program as administrator. 3. Click Apply

13 Printer Configuration Section 12 Double-click the shortcut of ECS_PrintServer which is displayed on the desktop. Do this just once! Later after you logoff or reboot your PC, the program will start automatically when you log into your PC. The application will run in the taskbar as shown in the below figure. You will now configure your printers. Steps: 1. Right-click on ECS_PrintServer in system tray (lower right-hand corner of your desktop). 2. Click on Printer Configuration to configure your printer/s. 2 1

14 Printer Configuration (continued) Select your Label Printer from the drop down list ** 2. Select your Laser Printer from the drop down list ** 3. Confirm or enter the path of your Adobe PDF Reader executable. (PDF Reader must be installed on your system) 4. Click Save to save the changes. **Note: If you want to print your labels on your laser printer, you can pick your laser printer for both label and laser printer.

15 Printer Configuration (continued) Log into the Honeywell Portal and go to the shipping screen 1. On the Shipping Screen, click on the Printer Setup button 2. Put a check mark for Labels, BOL, and ASN only! The Packing Slip and Commercial Invoice are not needed. 3. Click Save to save the changes. Your are ready to begin shipping!

16 Shipping with the new program (What to expect) After clicking on the Ship button a new tab will briefly open up in your browser with a Print button. This is normal. Do not click anything and the window will disappear after a couple of seconds.

17 Troubleshooting the new program 16 If you do not get any printouts, check that the ECS_Printserver program is running. Refer to Slide 12. If the program is not running you can double-click the shortcut on your desktop or click on the Windows Start button, click All Programs, click on the Startup Folder. In this folder you can click on the ECS_Printserver program to start it.

18 Troubleshooting (Continued) 17 Problem: The BOL document or Pack List will not print Solution: Increase the wait time that Adobe PDF stays open. - Right-click on ECS_PrintServer in system tray. Click on Printer Configuration - Change the Adobe PDF close time to Click Save

19 Troubleshooting (Continued) 18 Problem: Pop-up with error Exception to start server: Failed to listen on Prefix because it conflicts with an existing registration on the machine. Solution: DO NOT double-click the shortcut of ECS_PrintServer which is displayed on the desktop if the program is already running. The program is set to start automatically when you log into your PC. If you double-click the shortcut, and the program is already running, you will get a pop-up. (See below) Just click Ok and then click Close Program. Proceed to ship as normal.

20 Troubleshooting (Continued) 19 Problem: New tab or window pops-up with thousands of characters and no printing occurs. Solution: We have seen this with users running Internet Explorer 8 or 9 - If you are running IE 8 or 9 then you need to add some settings to IE - Go to Internet Options \ Security Tab \ Trusted Sites \ Custom Level - Scroll down the Miscellaneous section - Change Access data sources across domains to Enable - Scroll down to the Scripting section and mark all the entries as Enable. - Click OK, Click Ok - Restart Internet Explorer

21 Troubleshooting (Continued) 20 Problem: Getting an error Can t create the key when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working. Solution: - Contact your PC Support and have them follow the following instructions.

22 Troubleshooting (Continued) 21 Problem: Getting a Can t create the key error when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working. Solution: - Contact your PC Support and have them follow these instructions. Default permissions for the MachineKeys folders Summary The ECS_PrintServer program uses a Microsoft MAKECERT command to create certificates that are stored in the MachineKeys folder. If the program cannot access this folder you will see an "Access Denied" error when the program starts. The MachineKeys folder stores certificate pair keys for both the computer and users. Both Certificate services and Internet Explorer use this folder. The default permissions on the folder may be misleading when you attempt to determine the minimum permissions that are necessary for proper installation and the accessing of certificates.

23 Troubleshooting (Continued) 22 Problem: Getting a Can t create the key error when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working. Default permissions for the MachineKeys folders More Information The MachineKeys folder is located under the All Users Profile\Application Data\Microsoft\Crypto\RSA folder. In a clean installation of Windows 7 you can find it under C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys In newer versions of Windows, try: %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys If the administrator did not set the folder to the minimum level, a user may receive the "Failed to Generate Certificate Request" or "Access Denied" or "Internal Server Error: The Private Key that you are importing might require a cryptographic service provider that is not installed on your system" error messages when the user generates a server certificate by using Microsoft Internet Information Server (IIS).

24 Troubleshooting (Continued) 23 Problem: Getting a Can t create the key error when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working. Default permissions for the MachineKeys folders The following settings are the default permissions for the MachineKeys folder: Administrators (Full Control) This folder only Everyone (Special) This folder only To view the special permissions for the Everyone group, right-click the MachineKeys folder, click Advanced on the Security tab, and then click View/Edit. The permissions consist of the following permissions: List Folder/Read Data Read Attributes Read Extended Attributes Create Files/Write Data Create Folders/Append Data Write Attributes Write Extended Attributes Read Permissions

25 Troubleshooting (Continued) 24 Problem: Getting a Can t create the key error when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working. Default permissions for the MachineKeys folders Select the Reset Permissions on all Child objects and enable propagation of inheritable permissions check box. The administrator does not have full control on child objects to protect a user's private part of the key pair. However, the administrator can still delete certificates for a user. The following slides will show screen shots from a Windows 7 PC.

26 Troubleshooting (Continued) 25 Problem: Getting a Can t create the key error when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working.

27 Troubleshooting (Continued) 26 Problem: Getting a Can t create the key error when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working.

28 Troubleshooting (Continued) 27 Problem: Getting a Can t create the key error when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working.

29 Troubleshooting (Continued) 28 Problem: Getting a Can t create the key error when the ECS_PrintServer tries to start and then a pop-up with a message: ECS_PrintServer has stopped working.