Syn-Apps Desktop Notification Client for Windows Operating Systems User Manual Version Syn-Apps LLC

Transcription

1 Syn-Apps Desktop Notification Client for Windows Operating Systems User Manual Version

2 About Syn-Apps Syn-Apps L.L.C. was founded in 2001 as a consulting firm focused on developing software for IP telephony platforms. Since that time, Syn-Apps has evolved as a market leader in enterprise-wide paging and notification solutions designed to improve business processes, increase safety, and streamline internal and external communication. Since 2001, over 2,000 organizations have integrated our notification software with phones, paging systems, IP speakers, and hundreds of other internal systems and services. Syn-Apps has an extensive knowledge base in numerous development technologies. In addition, Syn-Apps has a strong background in network design and networking fundamentals. We believe this combination of experience in a broad range of technologies allows us to offer our customers an end-to-end application development solution. We believe that in order to have a successful application deployment, one should not only understand the development environment, but also understand how the application will interact with the rest of network. Syn-Apps has extensive networking experience based on a number of network development and design projects for many Fortune 100 companies. We believe that this enables us to become a valuable asset to any development team. Syn-Apps developers have a wide variety of development experience in many diverse industries. Our developers have been employed by, or consulted for companies such as Oracle, Microsoft, Cisco, General Motors, General Dynamics, Bloomberg, and many others. All of our developers have a keen understanding of the software development life cycle and know how to develop successful applications. At Syn-Apps we understand the importance of a team environment and are comfortable developing and sharing information to ensure that the best of breed product is produced.

3 Contents 3 Table of Contents Part 1 Introduction 5 1 Features... 5 Part 2 Installation 7 1 Requirements Setup Wizard... 8 Part 3 Configuration 12 1 Automatic... Configuration 12 2 Manual... Configuration 14 Part 4 Receiving Notifications 16 1 Emergency... Alerts 16 2 Amber... Alerts 18 3 Weather... Alerts 20 4 Normal Record... N' Play 22 6 Text Message Poll Image Scheduled Templates Part 5 User Interface 31 1 Settings... Page 33 2 History... Page 36 3 Send... Notification Page 38 Send Em ergency... Alert 39 Send Text Message Send Audio Send Im age Part 6 Help and Support 44 1 Documentation Knowledge... Base 45 3 Request... Support 45 3

4 Introduction Part 1

5 Introduction 1 5 Introduction The Syn-Apps Desktop Notification Client allows notifications from SA-Announce to be instantly received on personal computers anywhere on the network. After the Desktop Notification Client is installed on a desktop computer, the desktop computer becomes an available endpoint for SA-Announce notifications. The desktop computer also becomes available for SA-Announce group assignment, similar to other devices on the network. SA-Announce notifications that the client can receive include: Available DNC Notifications received from SA-Announce Emergency Alerts Amber Alerts Weather Alerts Live Audio (Normal) Prerecorded Audio (Record N Play) Text Messages Polls Images The Desktop Notification Client is also capable of initiating SA-Announce notifications such as Emergency Alerts. This allows desktop users to initiate notifications from there desktop computer. 1.1 Features Additional DNC Features include: Additional DNC Features Customizable notification window Automated setup including DHCP support Provides notification history Allows Emergency Alerts, Text Messages, Images, and Audio notifications to be initiated from the DNC Provides a user lockout mechanism for enhanced security Password protection Easily access the SA-Announce user interface directly from the DNC application. DNC Feature Capabilities Capable of displaying images and videos Capable of displaying formatted text Capable of playing audio with notifications Capable of displaying hyperlinks

6 Installation Part 2

7 Installation 2 7 Installation The following sections describe the installation requirements and installation of the Desktop Notification Client. 2.1 Requirements The Desktop Notification Client has the following requirements: DNC Requirements Running on Windows Platform Windows Version: Windows 2003, Windows Vista, Windows 7 (x86 or x64), and Windows 8 Note: Windows XP is no longer supported..net 4.5 or greater 32-bit or 64-bit supported Windows audio device SA-Announce Version 8.0 and above Administrative access to client machine Network Requirements Http Port: The DNC runs on port 8282 by default. The SAAnnounce server will need unrestricted access to the DNC on this port. Voice Ports: The DNC RTP port range will need to be accessible by SA-Announce ( ). Multicast: The DNC will need to be connected to a multicast enabled network if SA-Announce is configured for multicast.

8 8 2.2 Desktop Notification Client Setup Wizard This section describes the setup program used to install the Desktop Notification Client on user machines. Note the following command line options that may be useful when mass deploying the client: /SILENT, /VERYSILENT /AnnounceServer=<SAAnnounce Server IP Address> Instructs Setup to be silent or very silent. When Setup is silent the wizard and the background window are not displayed but the installation progress window is. When a setup is very silent the installation progress window is not displayed. Instructs Setup to configure the desktp notification client with the SA-Announce IP Address given (IE / AnnounceServer= ). Setup - Welcome Start the Desktop Notification Client setup program, the setup wizard window will appear. Press Next to continue:

9 Installation 9 Setup - License Agreement The license agreement page will appear. Select "I accept the agreement" and press Next to continue: Setup - Information The information page will appear, read through the requirements and press Next to continue:

10 10 Desktop Notification Client Setup - Install Review the installation parameters and press Install to install the client. Finally, press Finish to exit the installation program.

11 Configuration Part 3

12 12 3 Desktop Notification Client Configuration The Desktop Notification Client can be configured in two ways. The most convenient way to configure the Desktop Notification Client is to use Automatic Configuration where configuration is performed on the SA-Announce server and propagates to all of the Desktop Notification Clients on your network. This creates a single, secure, centralized location for provisioning the Desktop Notification Clients on your network. Automatic Configuration requires all of the Desktop Notification Clients to have the same configuration settings. The other configuration option is to perform a Manual Configuration on each Desktop Notification Client. This is less convenient to manage, but allows for unique customization of each Desktop Notification Client. 3.1 Automatic Configuration The Desktop Notification Client offers the ability for SA-Announce to automatically configure the Desktop Notification Client. When the Desktop Notification Client runs for the first time, it will attempt to retrieve configuration parameters from the SA-Announce server automatically. The SA-Announce server becomes a central location for configuring all of the Desktop Notification Clients in your network. There are two requirements for Automatic Configuration: 1. The IP Address of SA Announce must be made available to the Desktop Notification Client 2. An administrator must define configuration parameters for the Desktop Notification Clients using the SA-Announce web interface SA-Announce IP Address To provide the SA-Announce IP Address to the Desktop Notification Client there are three options: 1. DHCP - A DHCP server may be configured to serve up the SA-Announce IP Address using Option-72. The Desktop Notification Client will automatically poll the DHCP server for the SA-Announce IP address on startup. Using this option makes configuration completely automatic. When the Desktop Notification Client first starts up, it will obtain the SA-Announce IP address from the DHCP server and then register with SA-Announce automatically. 2. Installation - During installation of the Desktop Notification Client, the installer allows for the SAAnnounce IP address to be specified on the command line. An administrator can use this feature to write an install script that includes the SA-Announce IP Address. This enables an administrator to mass deploy the Desktop Notification Client with the SA-Announce IP address. Please see Installation -> Setup Wizard for more details on using the command line option. 3. Manual - After installation, a user can visit the Settings Page and enter the IP Address of SAAnnounce manually. Once the Desktop Notification Client connects to SA-Announce, SA-Announce will then be capable of sending configuration parameters to the Desktop Notification Client. This approach is not preferred because it involves a manual step of entering the IP Address. Configuration Using SA-Announce Web Interface All of the settings specified on the Settings Page can be configured using the SA-Announce web

13 Configuration 13 interface by visiting the "Services"->"Broadcast Services"->"Advanced" tab as shown below. Using the SA-Announce web interface, an administrator can update the Desktop Notification Client settings at any time. The Desktop Notification Client does not need to be restarted to get the new settings. The SA-Announce server dynamically pushes the settings to the Desktop Notification Client automatically on a predefined interval. NOTE: See the SA-Announce help documentation for more details using the SA-Announce web interface.

14 Desktop Notification Client Manual Configuration The Settings Page allows a local user to manually configure the settings of the Desktop Notification Client. However, it is recommended to use Automatic Configuration for making Desktop Notification Client configuration easy, secure, centralized and concurrent across all Desktop Notification Clients. However, in some cases you may still wish to configure the settings manually. Unique Settings Manual configuration is required if each Desktop Notification Client installation is to have unique settings. If an administrator wishes to allow individual users the ability to customize the behavior of the Desktop Notification Client when it receives notifications, then configuration must be performed manually and individually on each Desktop Notification Client. Automatic Setup requires all of the Desktop Notification Clients to be configured the same. IP Restraints Manual configuration is required when the Desktop Notification Client cannot automatically detect the IP address of SA-Announce. The Desktop Notification Client will be unable to automatically detect the IP address if DHCP is not enabled or if the IP address was not specified during installation (Please see Automatic Configuration for more details). In either case, a user must manually enter the IP address of the SA-Announce on the Settings Page. NOTE: Once the Desktop Notification Client can communicate with SA-Announce, SAAnnounce may begin sending configuration parameters to the Desktop Notification Client automatically. For details on how to manually configure the Desktop Notification Client please visit the Settings Page.

15 Receiving Notifications Part 4

16 16 4 Desktop Notification Client Receiving Notifications The Desktop Notification Client allows a personal computer to receive notifications from SA-Announce. When a notification is received a notification window will instantly appear on the computer screen to notify the user. The notification window will display the content of the notification and will also play any streaming audio accompanying the notification. The notification window is capable of displaying any HTML compliant content which means it can display video, formatted text, images, audio, and much more. The following image demonstrates the notification window that will appear on a user's computer when receiving a notification from SA Announce. 4.1 Emergency Alerts The Desktop Notification Client is capable of receiving Emergency Alert notifications from SAAnnounce. These notifications are used in emergency situations to notify users with emergency information. Upon receiving an Emergency Alert notification, the desktop computer will display a full screen notification window that displays the contents of the Emergency Alert notification. This notification window will also appear on the user's logon screen screen if the user is not currently logged on. An example of the notification window is displayed below. The notification window will close only when the emergency alert has stopped. A user will not be able to manually close the notification window. The Emergency Alert notification contains: Text of the Emergency Alert Image Sound

17 Receiving Notifications 17 NOTE: Additional content can be displayed in the notification window such as videos, extra images, and extra text through the use of templates. An Emergency Alert notification can be initiated by any of the following devices configured with SAAnnounce. Android Phones IPhones Desktop Notification Clients (Send Emergency Alert) CISCO CIUS Phones SA-Announce web interface To replay the Emergency Alert notification or to view details of the notification, visit the History Page. In order for the Desktop Notification Client to receive Emergency Alert notifications, the Desktop Notification Client must be a part of an SA-Announce "Emergency Alert" group configured through the SA-Announce web interface as shown below. More details on creating Emergency Alert groups can be found in the SA-Announce help documentation.

18 Desktop Notification Client Amber Alerts The Desktop Notification Client is capable of receiving Amber Alert notifications from SA-Announce. An Amber Alert notification is a notification originating from the AMBER Alert Program which is a voluntary partnership between law-enforcement agencies, broadcasters, transportation agencies, and the wireless industry, to activate an urgent bulletin in the most serious child abduction cases. The goal of an AMBER Alert is to instantly galvanize the entire community to assist in the search and safe recovery of the child. Upon receiving an Amber Alert notification, the desktop computer will display a notification window that displays the contents of the Amber Alert notification. An example is displayed below. The Amber Alert notification contains: Text of the Amber Alert Image of Child Image of Abductor Sound NOTE: Additional content can be displayed in the notification window such as videos, extra images, and extra text through the use of templates.

19 Receiving Notifications 19 To replay the Amber Alert notification or to view details of the notification, visit the History Page. In order for the Desktop Notification Client to receive Amber Alert notifications, the Desktop Notification Client must be a part of an SA-Announce "Emergency Alert" group configured through the SA-Announce web interface as shown below. More details on configuring Amber Alert notifications and creating "Emergency Alert" groups can be found in the SA-Announce help documentation.

20 Desktop Notification Client Weather Alerts The Desktop Notification Client is capable of receiving Weather Alert notifications from SA-Announce. A Weather Alert notification originates from the National Weather Service and is propagated by SAAnnounce to the Desktop Notification Client. The goal of a Weather Alert is to notify users of "watches", "warnings", "advisories" and other similar weather alerts from the National Weather Service. Upon receiving a Weather Alert notification, the desktop computer will display a notification window that displays the contents of the Weather Alert notification. The Weather Alert notification contains: Text of the Weather Alert Weather Image Sound NOTE: Additional content can be displayed in the notification window such as videos, extra images, and extra text through the use of templates. To replay the Weather Alert notification or to view details of the notification, visit the History Page. In order for the Desktop Notification Client to receive Weather Alert notifications, the Desktop Notification Client must be a part of an SA-Announce "Emergency Alert" group configured through the SA-Announce web interface as shown below. More details on configuring Weather Alert notifications and creating "Emergency Alert" groups can be found in the SA-Announce help documentation.

21 Receiving Notifications Normal The Desktop Notification Client is capable of receiving Normal notifications from SA-Announce. A Normal notification is a notification that contains live audio. The live audio is captured from a phone configured on SA-Announce and sent to the Desktop Notification Client. For more details on how to initiate a Normal notifications and for setting up Normal groups, please see the SA-Announce help documentation. Upon receiving the Normal notification, a notification window will be displayed while the live audio is played. When the live audio is finished playing, the notification window will close. An example is shown below. NOTE: Additional content can be displayed in the notification window such as videos, extra images, and extra text through the use of templates. To review the details of the received notification, visit the History Page.

22 Desktop Notification Client Record N' Play The Desktop Notification Client is capable of receiving Record N' Play notifications from the SAAnnounce Server. A Record N' Play notification is a prerecorded audio stream captured from a phone configured on SA-Announce and sent to the Desktop Notification Client. For more details on how to initiate a Record N' Play notifications and for setting up Record N Play groups, please see the SAAnnounce help documentation. Upon receiving the Record N' Play notification, a notification window will be displayed while the recorded audio is played. When the recorded audio is finished playing, the notification window will close. An example is displayed below. NOTE: Additional content can be displayed in the notification window such as videos, extra images, and extra text through the use of templates. To review the details of the received notification, visit the History Page.

23 Receiving Notifications Text Message The Desktop Notification Client is capable of receiving Text Message notifications from the SAAnnounce Server. Upon receiving the Text Message notification, the desktop computer will display a notification window that displays the contents of the Text Message notification. An example of the notification window is shown below. The Text Message notification contains: Text Message Image Sound (optional) NOTE: Additional content can be displayed in the notification window such as videos, links, extra images, and formatted text through the use of templates.

24 24 Desktop Notification Client A Text Message notification can be initiated by any of the following devices configured with SAAnnounce. Android Phones iphones Desktop Notification Clients (Send Text Message) CISCO CIUS Phones SA-Announce web interface To review the notification at a later time, visit the History Page. The SA-Announce web interface used to initiate Text Message notifications is shown below. More details on initiating this notification type can be found in the SA-Announce help documentation.

25 Receiving Notifications Poll The Desktop Notification Client is capable of receiving Poll notifications from the SA-Announce Server. A Poll notification is a notification that requires a response. Upon receiving a Poll notification, the desktop computer will display a notification window that displays the contents of the Poll notification along with appropriate buttons for the user to select a response. An example notification window is below: The Poll notification contains: Poll Choices Image Text Sound (optional) NOTE: Additional content can be displayed in the notification window such as videos, links, extra images, and formatted text through the use of templates.

26 26 Desktop Notification Client To review the notification at a later time, visit the History Page. Poll notifications are initiated using the SA-Announce web interface as shown below. More details on initiating this notification type can be found in the SA-Announce Help Documentation.

27 Receiving Notifications Image The Desktop Notification Client is capable of receiving Image notifications from the SA-Announce Server. An Image notification is initiated by another Desktop Notification Client or Phone that wishes to send an image to an SA-Announce group. Upon receiving an Image notification, the desktop computer will display a notification window that displays the contents of the Image notification. An example of the notification windows is shown below. The Image notification contains the following contents: Image Text Message Sound (optional) NOTE: Additional content can be displayed in the notification window such as videos, links, extra images, and formatted text through the use of templates. To review the notification at a later time, visit the History Page.

28 Desktop Notification Client Scheduled The Desktop Notification Client is capable of receiving scheduled notifications from the SA-Announce Server. A scheduled notification is a notification that is sent at scheduled times by the SA-Announce Server. A scheduled notification contains a Text Message and Sound. An example scheduled notification that will appear on the desktop is shown below. Scheduled notifications are configured through the SA-Announce web interface as shown below. More details on configuring this notification type can be found in the SA-Announce help documentation. The "Schedules" tab of the SA Announce w eb interface To review the notification at a later time, visit the History Page.

29 Receiving Notifications Templates In its basic form, the notification window displays only the content of a notification. However, the notification window can be customized to display other content in addition to the content within the notification. Customizing the notification window allows an administrator to have full visual control over what is displayed when a notification is received. Customization is done through the use of templates. For example, when a notification is received which only contains text, the notification window can simply display the text as shown below: Or, the notification window can be customized to have a purple background, a border, a prerecorded video, and a nifty logo in addition to the text: Templates are HTML files which describe the look and feel of a notification window. There are nine different templates that correspond to the nine different notification types. Depending on the type of notification received, the notification window will use the corresponding template. The templates and their corresponding notification type are as follows: File Notification Type The Desktop Notification Client has default templates for each of the nine notification types. An administrator can replace these with their own custom templates by placing custom templates on the SA-Announce Server. The Desktop Notification Client will automatically download these the next time it is restarted. By using the SA-Announce Server to publish the templates, all of the Desktop Notification Clients in the network can be upgraded from a single location. NOTE: Only the content from the notification will change when a new notification window is displayed. The look and feel will be the same because the notification window is using the same template each time.

30 User Interface Part 5

31 User Interface 5 31 User Interface Start the Desktop Notification Client User Interface by clicking the shortcut created on the desktop or in the Windows Start Menu. Note that if the "Start minimized" option is enabled then the Desktop Notification Client User Interface will be started minimized in the Windows task bar. When the User Interface is minimized to the Windows task bar, left click the icon to open the Desktop Notification Client User Interface. Right click the task bar icon for a menu of options or to exit the program. Note that the window exit button in the upper right corner of the Desktop Notification Client User Interface will simply minimize the window. The task bar icon's context menu must be used to exit the program. The Desktop Notification Client main window has the following areas of interest:

32 32 Desktop Notification Client Application Icons found on the Icon Description Main Screen Connected to Server Icon: Displays the current SA-Announce server connection status. When connected, the globe will be colored in green and blue. When it's not connected to SA-Announce, the globe will be gray. Opens and closes the Settings Page. Settings Button: History Button: Opens the History Page allowing users to browse previously received notifications. Opens the Send Message Page. Send Message Button: Opens this DNC User Manual in PDF format. Help Button: Status Bar: Contains contextual information to help guide users. It presents a Progress Bar for long-running activities and displays result information for certain tasks.

33 User Interface Settings Page The Settings Page allows a local user to manually configure the settings of the Desktop Notification Client. NOTE: The Desktop Notification Client can also be configured remotely by the SA-Announce Server using Automatic Setup. If Automatic Setup is used, the SA-Announce Server can prevent local users from manually changing any options on the Settings Page. If the options on the Settings Page are disabled then the SA-Announce Server has disabled manual configuration. To access the Settings page, press the Settings window. button in the lower right hand corner of the client Options Page The Desktop Notification Client does not contain volume settings, it will always use the currently active Windows audio device and its volume setting. You will have to manage the sound settings using Windows Control Panel.

34 34 Desktop Notification Client The Settings Page contains the following options for configuration: SA-Announce Connection Settings Description SA-Announce IP Address The SA-Announce IP address the DNC is connected to. By default, it is SA User Name The user's SA-Announce user name for initiating notifications. This textbox is not required and can be left blank. SA Password The user's SA-Announce password for initiating notifications. This textbox is not required and can be left blank. HTTP Listen Port The TCP port used by the client to listen for SA-Announce notifications. By default, the port is Heart Beat Interval (sec) The number of seconds to wait before sending a Keep Alive message to SA-Announce. The default number of seconds is 60. Preferences Description Pop all to Foreground If this setting is selected, received notifications will pop a windows to the foreground. Otherwise a window will appear minimized in the task bar. Note: Emergency Alert notifications always pop to the foreground. Start with Windows Choose whether to start DNC when Windows starts. The default is setting is on. Start Minimized Controls whether or not to start the client minimized in the application dock. This setting is off by default. Always on Top Whether or not the notification windows are always to be in the foreground when not minimized. The default setting is Off (checked). Store Received Audio Controls whether or not the DNC client controls the audio from received notifications. Default is on. Auto Minimize Whether or not to start the DNC client when the Mac is minimized to the application dock. Play sound on message Whether or not to play a sound when the DNC received a notification. The default for this setting is on. Retention Days The number of days to store received notifications. The default number of days is 1. See History Page for details. Details Description (None are configurable) Client Version The DNC's version number. Client Name By default, this is the user's user name associated to the Window's User Name. The name identifies the client in SA-Announce. Client Description By default, this is the machine's name. This is sent to SAAnnounce to describe the clients' description. Last Registration The date and time of the last successful registration with SA-Announce. Successful Registrations The number of good registrations since the client was

35 User Interface started. Failed Registrations The number of bad registrations since the client was started. Keep Alives Sent The number of successful heart beat messages sent since the client was started Dynamic Stream History Statisics for the last streaming session the client encountered. 35

36 Desktop Notification Client History Page The History Page allows users to browse previously received notifications. To access the History Page press the button in the lower left corner of the Desktop Notification Client User Interface. The History Page displays the following details of each notification: The exact date the notification was received. A preview of the Text content A preview of the first Image contained within the notification A preview of the Prompt Text The type of the notification (Emergency Alert, Amber Alert, Weather Alert, Normal, Record N' Play, Text Message, Poll, Image, Schedule) An image indicating whether any sound was included with the notification.

37 User Interface 37 Replaying or Deleting Notifications When a user double-clicks a notification item on the History Page the selected notification will be redisplayed similar to when the notification was first received. A notification window will be created and the contents of the notification will appear. Replaying of sound is not currently supported. A user can also delete notifications on the History Page to clean up unwanted notifications and to free up resources. This can be done by simply pressing the link next to each notification. A user can also delete multiple notifications at the same time by selecting multiple notification items and pressing the larger Delete button at the bottom of the History Page. The Desktop Notification Client automatically deletes notifications that are older than a specified number of retention days. The number of retention days can be set on the Settings Page. This will help ensure the memory footprint of the Desktop Notification Client is kept low without requiring a user to delete notifications manually. NOTE: You will not be able to delete notifications if they are currently displayed in a notification window. You must first close the notification window before attempting to delete the notification.

38 Desktop Notification Client Send Notification Page To access the Send Notification Page press the button in the lower left corner of the Desktop Notification Client User Interface. The Send Notification Page provides an interface for desktop users to initiate an SA-Announce notification. A user can initiate the following notifications types from the Desktop Notification Client: Emergency Alert Text Message Normal Audio Image SA-Announce will send the notification to all end points in a specified SA-Announce 'group'. Setting up SA-Announce 'groups' must be done through the SA-Announce web interface. Please see the SAAnnounce help documentation for information on setting up SA-Announce groups'.

39 User Interface Send Emergency Alert To initiate an Emergency Alert notification: 1. first navigate to the Send Notification Page and select the button. The "Emergency Alert Groups" list will be populated with all Emergency Alert groups the user is authorized to see (Note: To change users visit the Settings Page). 2. Select a group from the "Emergency Alert Groups" list. 3. You can optionally override the pre-configured text that is displayed by the Emergency Alert notification checking the "Override" check box and adding your own text. 4. If a security code is required to activate the Emergency Alert, enter the security code in the "Security Code" text box. 5. Press the button to initiate the Emergency Alert notification. 6. Press the button to stop the Emergency Alert notification. (Note: same Emergency Alert group that was started must still be selected). After the notification has been initiated, progress information will be displayed in the status bar of the User Interface. Users can use the status bar information to confirm the notification was sent successfully or to view error information.

40 Desktop Notification Client Send Text Message To initiate a Text Message notification: 1. First navigate to the Send Notification Page and select the button. The "Groups" list will be populated with all SA-Announce groups the user is authorized to see (Note: To change users visit the Settings Page and enter a different username and password). 2. Select a group from the "Groups" list. 3. Enter the desired text into the "Text" text box. 4. Select an image that will be sent with the text message. The image will be displayed next to the text message on devices that support images. 5. You can optionally send sound with your text message by checking the "Send Sound With Text" check box and selecting a pre-recorded sound. 6. Press the button to initiate the Text Message notification. After the notification has been initiated, progress information will be displayed in the status bar of the User Interface. Users can use the status bar information to confirm the notification was sent successfully or to view error information.

41 User Interface Send Audio To initiate an Audio notification: 1. First navigate to the Send Notification Page and select the button. The "Groups" list will be populated with all SA-Announce groups the user is authorized to see (Note: To change users visit the Settings Page and enter a different username and password). 2. Select a group from the "Groups" list. 3. Select the desired pre-recorded audio from the "Sounds" list. 4. Enter the number of times you would like the pre-recorded audio to be played in the "Repeat Number" text box. 5. If you would like the pre-recorded audio notification to be cancellable, check the "Cancelable" check box. A cancelable audio notification is a notification that can be stopped before it has completed playing the entire audio stream. A user can cancel a cancelable audio notification by dialing the SAAnnounce 'group' number after the audio notification has started. Please see the SA-Announce help documentation for further information). 6. You can optionally send text with the audio notification by checking the "Send Additional Text" check box and entering text. 7. Press the button to initiate the Audio notification. After the notification has been initiated, progress information will be displayed in the status bar of the User Interface. Users can use the status bar information to confirm the notification was sent successfully or to view error information.

42 Desktop Notification Client Send Image To initiate an Image notification: 1. First navigate to the Send Notification Page and select the button. The "Groups" list will be populated with all SA-Announce groups the user is authorized to see (Note: To change users visit the Settings Page and enter a different username and password). 2. Select a group from the "Groups" list. 3. Select the desired image from the "Images" list. A preview of the selected image will be displayed under the "Preview" title. 4. Enter text into the "Attach Text" text box. Text is required because some devices cannot display images and will instead display the text. 5. You can optionally send audio with the Image notification by checking the "Send Sound With Image" check box and selecting a pre-recorded sound. 6. Press the button to initiate the Image notification. After the notification has been initiated, progress information will be displayed in the status bar of the User Interface. Users can use the status bar information to confirm the notification was sent successfully or to view error information.

43 Help and Support Part 6

44 44 6 Desktop Notification Client Help and Support The following sections describe the Help section of the Desktop Notification Client user interface. Contact Syn-Apps Technical Support on the web at support@syn-apps.com or call >> Select option Documentation Help >> Documentation The Help button, denoted as, contains the Desktop Notification Client User Guide:

45 Help and Support Knowledge Base Syn-Apps provides a list of knowledge base articles to help self-assist customers. Visit Syn-Apps KB webpage to browse DNC-related articles or additional articles related to Syn-Apps products. Consult the Knowledge Base tab to find articles pertaining to current issues. Feature requests can also be submitted here. To add Feature Requests, click the Request Support link in the left pane. A new page will open. In the Problem Type drop-down list, select Feature Request. Fill in the remaining required fields and then click the Send Support Request button. 6.3 Request Support The Syn-Apps Request Support page contains a form which is used to generate a Syn-Apps Technical Support ticket. Fill out the required fields (*), and click the Send Support Request button.

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