AutoVu SharpOS Release Notes Click here for the most recent version of this guide.

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1 AutoVu SharpOS Release Notes 11.0 Click here for the most recent version of this guide.

2 Copyright notice 2015 Genetec Inc. All rights reserved. Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law. The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc. s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document s last revision, and may not reflect the product at all times in the future. In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end-user license agreement. "Genetec", "Omnicast", "Synergis", "Synergis Master Controller", "AutoVu", "Federation", "Stratocast", the Genetec stylized "G", and the Omnicast, Synergis, AutoVu, and Stratocast logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions. "Security Center", "Security Center Mobile", "Plan Manager", "Sipelia", and the Security Center logo are trademarks of Genetec Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. All specifications are subject to change without notice. Document information Document title: AutoVu SharpOS Release Notes Document number: EN V11.0.B(4) Document update date: April 29, 2015 You can send your comments, corrections, and suggestions about this guide to documentation@genetec.com.

3 Contents Preface: Preface Copyright notice ii Chapter 1: Release notes AutoVu SharpOS Release Notes What's new in AutoVu SharpOS What's new in AutoVu SharpOS Resolved issues in SharpOS What's new in AutoVu SharpOS Resolved issues in SharpOS Supported LPR contexts Supported plate origin recognition Known issues in SharpOS Limitations in SharpOS Sharp Portal System Requirements SharpOS 11.0 compatibility Updating individual Sharps from the Sharp Portal Updating one or more Sharps from Security Center About the documentation in this release Where to find product information Technical support EN V11.0.B(4) Last updated: April 29, 2015 iii

4 1 Release notes This section includes the following topics: " AutoVu SharpOS Release Notes 11.0" on page 2 "What's new in AutoVu SharpOS " on page 3 "What's new in AutoVu SharpOS " on page 4 "What's new in AutoVu SharpOS 11.0" on page 6 "Supported LPR contexts" on page 8 "Supported plate origin recognition" on page 10 "Known issues in SharpOS 11.0" on page 12 "Limitations in SharpOS 11.0" on page 13 "Sharp Portal System Requirements" on page 14 "SharpOS 11.0 compatibility" on page 15 "Updating individual Sharps from the Sharp Portal" on page 16 "Updating one or more Sharps from Security Center" on page 17 "About the documentation in this release" on page 19 EN V11.0.B(4) Last updated: April 29,

5 AutoVu SharpOS Release Notes 11.0 AutoVu is the IP license plate recognition (LPR) system of Security Center that automates the reading and verification of vehicle license plates.in addition to being seamlessly unified with Omnicast and Synergis, AutoVu can be installed as a standalone LPR system for fixed and mobile applications. SharpOS is the software component of a Sharp or SharpX unit. SharpOS is responsible for everything related to plate capture, collection, processing, and analytics. For example, a SharpOS update may include new LPR contexts, new firmware, Sharp Portal updates, and updates to the Sharp's Windows services (Plate Reader, HAL, updater service, and so on). AutoVu SharpOS 11.0 is a general availability release. This document describes the release in detail as it applies specifically to AutoVu hardware components. This may include information about the following: LPR contexts Sharp or SharpX hardware (including the LPR Processing Unit) Sharp Portal Sharp or SharpX firmware Plate Reader and other related services This document also provides late-breaking or other information that supplements the Genetec AutoVu documentation. EN V11.0.B(4) Last updated: April 29,

6 What's new in AutoVu SharpOS With each release, new features, enhancements, or resolved issues are added to the product. SharpOS includes the following new SharpOS features, hardware features and enhancements. Improved performance due to various bug fixes. EN V11.0.B(4) Last updated: April 29,

7 What's new in AutoVu SharpOS With each release, new features, enhancements, or resolved issues are added to the product. SharpOS includes the following new SharpOS features, hardware features and enhancements. New features AutoVu SharpOS introduces the following new features and enhancements: Gate control read strategy: A Gate Control read strategy has been added to the Sharp Portal. Using the Gate Control read strategy will reduce the number of duplicate plate reads when vehicles are stopped in the camera s field of view. This read strategy is ideal for fixed Sharp installations where vehicles come to a complete stop when their plates are read, for example, at parking lot entrances or toll booths. Sharp / Security Center communication status test: A new connectivity test has been added to the Extension settings in the Sharp Portal's Configuration page. This test is available when the Security Center extension is selected and is used to determine if an IP address is reachable from the Sharp camera. You can use this test to troubleshoot network issues. New contexts: License plate recognition is now available for the following license plates: Arabic Peninsula Denmark Peru Enhanced contexts: License plate recognition has been improved for the following license plates: California Vermont context now supports stacked characters. Resolved issues in SharpOS 11.0 Resolved issues are software issues from previous releases which have been fixed in the current release. AutoVu SharpOS includes the following resolved issues: Issue Description Previously, the X1S LPR Processing Unit supported a maximum of two SharpX VGA cameras. You can now connect four SharpX VGA cameras to the system while maintaining the maximum framerate (30 fps) For Sharp cameras that are in DHCP mode and are configured to use a hostname to connect to Security Center, if the mode is changed to Static, the hostname will no longer be resolved by the DNS. If the Sharp is then rebooted, it will not be able to connect to Security Center. The Sharp will continuously reboot. EN V11.0.B(4) Last updated: April 29,

8 Issue Description There is no clear method to determine a Sharp camera s communication status with Security Center The auto-exposure on the context camera of SharpX and Sharp 3 cameras can sometimes fluctuate continually which can affect motion detection in the video feed. EN V11.0.B(4) Last updated: April 29,

9 What's new in AutoVu SharpOS 11.0 ( ) With each release, new features, enhancements, or resolved issues are added to the product. SharpOS 11.0 includes the following new SharpOS features, hardware features and enhancements: New SharpOS features AutoVu SharpOS 11.0 introduces the following new features and enhancements: Sharp Portal improvements: The following improvements have been made to the Sharp Portal: On the Status page of the portal, there is now a Firmware section that allows you to see if a Sharp component requires a firmware upgrade. A green indicator beside the component means it is up to date, and a red indicator means a firmware upgrade is required. On the Configuration page of the portal, SharpX cameras are now automatically detected and the serial number for the camera is displayed. You will also receive a warning if a camera is not configured correctly or if a camera is connected after the LPR processing unit has been started. For more information on the Sharp Portal, see the Sharp Administrator Guide. Sharp Administrator Guide: In this release the AutoVu Handbook has been replaced by the Sharp Administrator Guide. The Sharp Administrator Guide is the complete source of information about the Sharp Portal and how to configure you New Hardware features Higher processing power on the latest version of SharpX LPR processing units.: The SharpX LPR processing unit is now available in two models: SharpX X1S (1 processor) and SharpX X2S (2 processors). Both models double the processing power and support VGA and XGA cameras. SharpX X1S LPR Processing Unit can support: 2 VGA cameras at the maximum framerate. 3-4 XGA cameras at a reduced framerate. SharpX X2S LPR Processing Unit can support: 3-4 XGA cameras at full frame rate in high speed applications. Sharp enhancements: The Sharp now has double the processing power and the context camera provides better image quality. Two more inputs: The AutoVu LPR Processing unit now has four input relays that can be used to turn on plate reading based on the state of the input. Previously there were two input relays. For more information on how to configure inputs in the Sharp Portal, see the Sharp Administrator Guide. Two more output relays: The AutoVu LPR Processing unit now has four output relays (two 8A relays and two 0.25A relays) that can be used to configure event-to-actions, hot actions, or scheduled tasks in Security Center. For more information about configuring event-to-actions, hot actions, or scheduled tasks, see the Security Center Administrator Guide. Improved streaming resolution and frame rate: You can now stream live video from your Sharp or SharpX camera in Security Desk at a resolution of 640x480 at up to 15 frames per second. EN V11.0.B(4) Last updated: April 29,

10 Resolved issues in SharpOS 11.0 Resolved issues are software issues from previous releases which have been fixed in the current release. AutoVu SharpOS 11.0 includes the following resolved issues: Issue Description For Patroller systems, when enforcing overtime parking with wheel imaging, after manually switching the camera orientation used for plate reads, the tire camera associated with the reads does not correspond to the orientation of the selected LPR camera. EN V11.0.B(4) Last updated: April 29,

11 Supported LPR contexts License plate recognition is available for the following license plates: Asia-Pacific Australia (optimized for New South Wales) Mongolia Queensland (Australia) Western Australia Hong Kong Northern territory (Australia) Singapore Japan New Zealand Vietnam Caribbean/Latin America Argentina Brazil Columbia Mexico Jalisco Bahamas Cayman Islands Costa Rica Peru Bermuda Chile Mexico St-Maarten Europe/Middle East/Africa Arabic Peninsula Great Britain Netherlands Switzerland Azerbaijan General European context Lebanon South Africa Bahrain Germany Morocco Spain Belgium Italy Norway Switzerland Denmark Ivory Coast Portugal Turkey Dubai Kazakhstan Romania Turkmenistan France Kuwait Saudi Arabia EN V11.0.B(4) Last updated: April 29,

12 North America Alabama Iowa New Hampshire Saskatchewan Alberta Kansas New Jersey South Carolina Arizona Kentucky New Mexico Tennessee British Columbia Louisiana New York Texas California Maine North Carolina Utah and Neighbors 2 Colorado Manitoba North Dakota Viginia Connecticut Maryland Ohio Washington State Delaware Massachusetts Oklahoma Winnipeg Florida Michigan Ontario Wisconsin General US context Minnesota Oregon Yukon Georgia Mississippi Pennsylvania multistate 1 Idaho Montana Prince Edward Island Illinois Nevada Quebec Indiana New Brunswick Rhode Island 1 Includes Pennsylvania, Delaware, Florida, Vermont and New York. 2 Includes Utah, Oregon, Montana, and North Dakota plates. EN V11.0.B(4) Last updated: April 29,

13 Supported plate origin recognition In addition to reading the number on a license plate, the Sharp can also read the state, province, or country. Plate origin recognition is performed on a best-effort basis, and is not necessarily available for the same plates that have a supported LPR context. Plate origin recognition is supported for the following plates: Europe/Middle East/Africa Belgium (B) Netherlands (NL) France (F) Norway (N) Germany (D) Portugal (P) Great Britain (GB) Romania (RO) Italy (I) Spain (E) North America Alabama (AL) New Brunswick (NB) Alberta (AB) New Jersey (NJ) Arizona (AZ) New Mexico (NM) British Columbia (BC) New York (NY) Colorado (CO) Nova Scotia (NS) Delaware (DE) Oklahoma (OK) District of Columbia (DC) Ontario (ON) Florida (FL) Oregon (OR) Georgia (GA) Pennsylvania (PA) Illinois (IL) Quebec (QC) EN V11.0.B(4) Last updated: April 29,

14 Indiana (IN) Saskatchewan (SK) Louisiana (I) Tennessee (TN) Manitoba (MB) Texas (TX) Maryland (MD) US Government (GOV) Massachusetts (MA) Utah (UT) Michigan (MI) Virginia (VA) Minnesota (MN) Wisconsin (WT) Mississippi (MS) Missouri (MO) Nevada (NV) EN V11.0.B(4) Last updated: April 29,

15 Known issues in SharpOS 11.0 Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved. AutoVu SharpOS 11.0 includes the following known issues: Issue Description AutoVu SharpX systems that include the X1S LPR Processing Unit currently support a maximum of 2 SharpX VGA cameras. Installing more cameras may result in errors. If this occurs, the system will restart and the error will be cleared. This issue will be resolved with the release of SharpOS NOTE: When connecting two SharpX VGA cameras on the X1S LPR Processing Unit, connect the cameras to port 1 and 3. EN V11.0.B(4) Last updated: April 29,

16 Limitations in SharpOS 11.0 Limitations are software or hardware issues that cannot be fixed. For certain limitations, workarounds are documented. AutoVu SharpOS 11.0 includes the following limitations: Issue Description If a SharpX is in DHCP mode and no DHCP server is present on the network, the SharpX will continuously reboot and you will not be able to configure it to use static mode. Workaround: On the trunk unit, use a paper clip to press on the Reset button. This will restart the unit with factory default settings AutoVu systems that include an in-vehicle computer running Windows XP cannot connect via Remote Desktop Connection to X1S or X2S LPR Processing Units. Windows XP cannot create the required Network Level Authentication to allow the connection. Workaround: Upgrading the in-vehicle computer's operating system to Windows 7 will allow you to create a Remote Desktop Connection to X1S or X2S LPR Processing Units. EN V11.0.B(4) Last updated: April 29,

17 Sharp Portal System Requirements The Sharp Portal is available in English and French. System requirements are the recommended hardware and software components that are required for your product and system to run optimally. The system requirements for the Sharp Portal are as follows: Issue Applications Browser support Description Silverlight browser plugin NOTE: If you open the Sharp Portal and Silverlight is not installed, a pop-up window appears asking you to install the Silverlight plugin. Internet Explorer EN V11.0.B(4) Last updated: April 29,

18 SharpOS 11.0 compatibility Product compatibility indicates that the product supports and can run with specific versions of other products. SharpOS 11.0 hardware compatibility: Sharp 3.0 (models XGA and VGA) SharpX X1S LPR Processing Unit SharpX X2S LPR Processing Unit NOTE: SharpOS 11.0 is not compatible with the previous generations of Processing Units (X1, X2, X2M, X4M), or Sharp cameras (1.0, 1.5, 2.0). SharpOS 11.0 software compatibility: Sharp 3.0 Security Center 4.0 or later. Patroller 4.0 or later. SharpX X1S and X2S LPR Processing Units Security Center 5.1 or later. Patroller 6.0 or later. EN V11.0.B(4) Last updated: April 29,

19 Updating individual Sharps from the Sharp Portal The Web Updater tool allows you to update your SharpOS using the Sharp Portal. The Web Updater is accessed from the Update option available on the Status page of the portal. Before you begin Save and run the self extracting Sharp_Complete_Update_Package_v_X_X.exe file on the local machine you are using to log on to the Sharp Portal. Click here to obtain the file. The update files are extracted to a folder that is named with following format: SharpOS-version-YearMonthDay. For example, SharpOS What you should know The Web Updater does not check to see what version is currently installed before performing the update. Therefore, you should check your current SharpOS version and make sure that the one you are about to install is the most recent. The current version of the SharpOS is displayed in the portal under the AutoVu logo. You can also click File versions under Actions on the Status page of the portal to see the current version. To update the Sharp using the Web Updater: 1 Log on to the Sharp Portal by entering name or IP address>/portal in your Web browser. 2 On the Status page under Actions, click Update. 3 In the Update dialog box, browse to the location of the folder that contains the update.exe files, and click Open. 4 Click Upload. The files are transferred to the Sharp. 5 Once the transfer is complete, click OK. The Update page opens and under Applications you can view which applications will be updated and the versions they will be updated to. 6 Click Update now to start updating the Sharp. The Progress window allows you to monitor the update. Once the upgrade is complete you will receive a message indicating that the upgrade was successful. If the update fails, you will receive a message and an automatic rollback occurs. IMPORTANT: Do not close or navigate away from the Update page while the update is being installed. Example After you finish Once the Sharp is updated, you can click Go to Portal and verify that your Sharp has been upgraded. You can check your Sharp file versions by clicking File versions under Actions on the Status page of the portal. EN V11.0.B(4) Last updated: April 29,

20 Updating one or more Sharps from Security Center If your AutoVu components are connected to Security Center wirelessly or through a network, you can use the Security Center updater service to push the updates to Patrollers or certain Sharps. What you should know If you have a fixed installation, the Sharp updates are automatically installed after you push the updates from Security Center. Certain older Sharp models already deployed in the field may need to be upgraded to use the Security Center updater service. For more information on which Sharps need to be upgraded, and how to upgrade them, contact your Genetec representative. Sharp 1.5 and Sharp 2.0 units with 512 MB of RAM cannot be updated using the Security Center updater service, even if they are upgraded to the latest version. To update using the updater service: 1 (First time update only) Turn on the updater service and specify the listening port in Security Center Config Tool: a) Log on to Security Center Config Tool. b) From the Security Center Config Tool Home page, go to LPR > Roles and units, select the LPR Manager that controls the units you want to update, and then click Properties. c) Turn on the Update provider and specify the listening port. This port number must match the Update provider port specified for Patroller in Patroller Config Tool. Security Center creates the Updates folder under the LPR Root Folder on your computer. This is the folder where you will copy the Genetec zip files that contain the updates. 2 Copy the updates to the LPR Root folder: a) From the Security Center Config Tool Home page, go to LPR > General settings > Updates to display all the Patroller and Sharp units on your system. b) Click the tab that corresponds to what you want to update: Patroller and Sharp units Update services Firmware upgrade c) Move the mouse pointer to the Drop folder of the component you want to update. A tool tip appears with the drop folder s location. If you re on the computer hosting the LPR Manager role, you can click the Drop folder icon to automatically open the folder. For example, if you have a Patroller hotfix, the default Drop folder location on the LPR Manager computer is C: \Genetec\AutoVu\RootFolder\Updates\Patroller\Hotfix\<Current release>. d) Copy the update to the Drop folder. After copying the zip file into the folder, the file name changes from.zip to.processed. This means that the LPR Manager has unzipped the update, and it is ready to send it to the AutoVu components. 3 Push the updates to AutoVu components: a) From the Security Center Config Tool Home page, go to LPR > General settings > Updates. You ll see an active Update button next to the component(s) eligible for an update. EN V11.0.B(4) Last updated: April 29,

21 b) Click Update to update individual components, or click Update all to update all eligible components on the list. You ll know the update was downloaded by the components when the status changes from Waiting for connection to Synchronized. NOTE: The time is takes to transfer the updates depends on the connection bandwidth and the size of the update. If you have a fixed installation, you re finished, the update is automatically installed on the associated Sharps. For a mobile installation you need to manually accept the updates for Patroller and the associated Sharps. Continue to the next step. 4 (Mobile installations only) Manually accept Patroller and mobile Sharp updates. a) Start Patroller, and log on if required. b) In the Patroller notification bar, tap the Update icon ( ). The Update dialog box appears, listing the Patroller updates that are ready to install. c) Tap the Patroller icon to start the update. Once the update is installed, the Patroller application restarts and the Update icon reappears in the notification bar, indicating there are more updates to install. These updates are for the connected Sharps. d) Tap Update ( ). The Update dialog box appears, listing the Sharp updates that are ready to install. e) Tap the Sharp icon to start the update. The Sharp update is installed on all Sharps connected to Patroller, and the Plate Reader software restarts. NOTE: While Plate Reader is restarting, a message appears saying that the connection to the Sharp has been lost, and the status button in the Patroller notification bar will turn red. Once Plate Reader restarts, click the status button to acknowledge the error. The button will turn grey again (normal). You can also close and re-open Patroller to remove the error. The Patroller and connected Sharps are now updated. In the Security Center Config Tool Updates page, the status for the Patroller unit and its Sharp units changes to Installed. EN V11.0.B(4) Last updated: April 29,

22 About the documentation in this release The documentation that is provided with a product is subject to change. With each product release, new documents might be added, current ones updated, and older ones replaced. This section describes the documents that were added, updated, or replaced in this release. Documents updated Sharp Administrator Guide. Documents added AutoVu Hardware Guide: The AutoVu Hardware Guide has been divided into separate documents for the following installation types: AutoVu Hardware Guide for Sharp Fixed Installation AutoVu Hardware Guide for Sharp Mobile Installation AutoVu Hardware Guide for SharpX Fixed Installation AutoVu Hardware Guide for SharpX Mobile Installation Documentation languages Documentation is available in the following languages: All documentation is available in English. AutoVu SharpOS Release Notes (French) Sharp Administrator Guide (French) EN V11.0.B(4) Last updated: April 29,

23 Where to find product information You can find our product documentation in the following locations: Installation package: The documentation is available in the Documentation folder of the installation package. Some of the documents also have a direct download link to the latest version of the document. Genetec Technical Assistance Portal (GTAP): The latest version of the documentation is available from the GTAP Documents page. Note, you ll need a username and password to log on to GTAP. Help: Security Center client and web-based applications include help, which explain how the product works and provide instructions on how to use the product features. Patroller and the Sharp Portal also include context-sensitive help for each screen. To access the help, click Help, press F1, or tap the? (question mark) in the different client applications. EN V11.0.B(4) Last updated: April 29,

24 Technical support Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance Portal (GTAP), where you can find information and search for answers to your product questions. Genetec Technical Assistance Portal (GTAP): GTAP is a support website that provides in-depth support information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product tools, and much more. Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at gtap.genetec.com. Genetec Technical Assistance Center (GTAC): If you cannot find your answers on GTAP, you can open a support case online at For GTAC's contact information in your region see the Contact page at NOTE: Before contacting GTAC, please have your System ID (available from the About button in your client application) and your SMA contract number (if applicable) ready. Licensing: For license activations or resets, please contact GTAC at For issues with license content or part numbers, or concerns about an order, please contact Genetec Customer Service at customerservice@genetec.com, or call (option #3). If you require a demo license or have questions regarding pricing, please contact Genetec Sales at sales@genetec.com, or call (option #2). Additional resources If you require additional resources other than the Genetec Technical Assistance Center, the following is available to you: GTAP Forum: The Forum is an easy to use message board that allows clients and Genetec staff to communicate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You can log in or sign up at Technical training: In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to EN V11.0.B(4) Last updated: April 29,