Must Have Apps and Websites for the Serious Shopper Adrienne Dobson Vice President of Operations Customer Impact. MSPA Americas Board Secretary

Transcription

1 Must Have Apps and Websites for the Serious Shopper Adrienne Dobson Vice President of Operations Customer Impact MSPA Americas Board Secretary

2 Organization is KEY. Technology can only do so much

3 Technology can only do so much Do you have a designated WORK SPACE for your Mystery Shopping tasks? Organization is KEY

4 Technology can only do so much Do you have a designated WORK SPACE for your Mystery Shopping tasks? Do you allocate TIME solely for Organization is KEY

5 Technology can only do so much Do you have a designated WORK SPACE for your Mystery Shopping tasks? Do you allocate TIME solely for Checking ? Organization is KEY

6 Technology can only do so much Do you have a designated WORK SPACE for your Mystery Shopping tasks? Do you allocate TIME solely for Checking ? Entering your shops? Organization is KEY

7 Technology can only do so much Do you have a designated WORK SPACE for your Mystery Shopping tasks? Do you allocate TIME solely for Checking ? Entering your shops? Checking job/opportunity boards? Organization is KEY

8 Technology can only do so much Do you have a designated WORK SPACE for your Mystery Shopping tasks? Do you allocate TIME solely for Checking ? Entering your shops? Checking job/opportunity boards? Planning for your next shop? Organization is KEY

9 Technology can only do so much Do you have a designated WORK SPACE for your Mystery Shopping tasks? Do you allocate TIME solely for Checking ? Entering your shops? Checking job/opportunity boards? Planning for your next shop? Do you SEPARATE your personal from your Mystery Shopping ? Organization is KEY

10 Technology can only do so much Do you have a designated WORK SPACE for your Mystery Shopping tasks? Do you allocate TIME solely for Checking ? Entering your shops? Checking job/opportunity boards? Planning for your next shop? Do you SEPARATE your personal from your Mystery Shopping ? Set up additional accounts for free. Organization is KEY

11 How many MSPs do you shop for? Technology can only do so much Organization is KEY

12 How many MSPs do you shop for? Technology can only do so much Create a system that works for you to track each MSPs unique information. Include Organization is KEY

13 How many MSPs do you shop for? Technology can only do so much Create a system that works for you to track each MSPs unique information. Include MSP Website/Phone #/Address Organization is KEY

14 How many MSPs do you shop for? Technology can only do so much Create a system that works for you to track each MSPs unique information. Include MSP Website/Phone #/Address Your User Name/Password Organization is KEY

15 How many MSPs do you shop for? Technology can only do so much Create a system that works for you to track each MSPs unique information. Include MSP Website/Phone #/Address Your User Name/Password Checking job/opportunity boards Organization is KEY

16 How many MSPs do you shop for? Technology can only do so much Create a system that works for you to track each MSPs unique information. Include MSP Website/Phone #/Address Your User Name/Password Checking job/opportunity boards? Scheduler Name and Contact #/ Organization is KEY

17 How many MSPs do you shop for? Technology can only do so much Create a system that works for you to track each MSPs unique information. Include MSP Website/Phone #/Address Your User Name/Password Checking job/opportunity boards? Scheduler Name and Contact #/ Unique shop notes/feedback from previous shops Organization is KEY

18 How many MSPs do you shop for? Organization is KEY Technology can only do so much Create a system that works for you to track each MSPs unique information. Include MSP Website/Phone #/Address Your User Name/Password Checking job/opportunity boards? Scheduler Name and Contact #/ Unique shop notes/feedback from previous shops MSP s pay schedule and method

19 Use the tools you have! Get to know all of the FREE TOOLS your smart phone has to offer. Using the correct organizational tools can improve time management by 38%. - Mobile Technology Product

20 Use the tools you have! Get to know all of the FREE TOOLS your smart phone has to offer Calendar Stop Watch GPS-Maps Voice Recorder Tip Calculator Note Pad Utilize text for note taking Using the correct organizational tools can improve time management by 38%. - Mobile Technology Product

21 There s an app for that! All of the following are FREE ORGANIZATION apps that you can download today! All are available for both Android and ios devices.

22 There s an app for that! Google Drive and Dropbox provide file storage that syncs with your computer. You can use these to back up your surveys and comments, as well as photos, to have access to them at a later date. When you need someone to have your back up.

23 There s an app for that! File Storage LastPass tracks ALL your USER NAMES and PASSWORDS, and it keeps them in one place. Remember ONE password to access all of your others quickly and easily. When you forget who you are...

24 File Storage Track USER NAMES and PASSWORDS There s an app for that! Back up required photos and receipts with unlimited storage with Amazon and Google Photos. You can also take pics of receipts and immediately convert them to pdfs or jpgs with TurboScan. It s like having a high quality scanner in your phone! Don t lose your selfies (or receipts)!

25 There s an app for that! File Storage Track USER NAMES and PASSWORDS When you forget what day it is P.S. It s Saturday. Photos & Receipts Sync your calendar and with Google. This will also sync with your Google Drive. Use Planner Pro as a daily calendar that will also sync with other devices, and allows you to take notes as needed.

26 There s an app for that! File Storage Track USER NAMES and PASSWORDS Photos & Receipts Calendar Sync Use Wunderlist to organize and share your to do list, set reminders and due dates. Use Evernote to keep track of shop information and notes. Both can sync with other Because we can all be a bit forgetful

27 There s an app for that! Track USER NAMES and PASSWORDS Calendar Sync File Storage Photos & Receipts When you need to find your way Stay alert to weather conditions in your area with WeatherBug and Dark Sky. Use WAZE to plan the best route and avoid traffic. It can even point you to the cheapest gas station near Lists & Notes

28 There s an app for that! Track USER NAMES and PASSWORDS Calendar Sync File Storage Photos & Receipts To keep it all connected Lists & Notes Maps/Weather Use Workflow to connect apps together to automate things you do on your mobile device. Connect your calendar, maps, notes, photos, camera, etc. in one area.

29 Time-Saving Sites to Use When Writing Evaluations You can most definitely utilize Microsoft Office programs like WORD to type your narratives. This allows you to: Easily to copy from Word directly into your survey form. Take more time to check for accuracy. Save a back up copy for yourself, which you can reference if the QA department contacts you. Use a built-in spelling and grammar check. Did you know you can also download programs like GRAMMARLY and PAPER RATER to catch spelling and grammar mistakes? Both are free! Both can be used online. Both will automatically check your work to detect any grammar issues in virtually no time at all.

30 Tips for Shopping Routes When shopping a route, you can certainly notify your scheduler that you are attempting to plan for that and ask them to help you find more shops. OR, you can use PrestoMap, Prism Intelligence, and GigSpot to find other assignments being offered by MSPs in your area, from simple audits to more in-depth mystery shops. You can also utilize free route planning apps to save time travelling to each location. Route4Me and Google Maps Route Planner allow you to enter multiple stops and create the most efficient route possible.

31 There are even apps to help you track fuel economy, mileage, repairs, and expenses. Milebug, MileIQ, and Stride Drive allow you to track your mileage automatically. They even have a way for you to track any expenses you incur along the way, such as tolls or gas. Fuel Buddy and Fuel Monitor track fuel economy, fill ups, services, and cost per mile.

32 Social Media Discover industry related blogs and articles. See shop opportunities posted. Network with other shoppers for support. Participate in industry focused forums. Discover trends and new tools in the industry. Communicate with your Schedulers. Find Webinars and Facebook Live Events.

33 Popular Social Media Groups Mystery Shoppers Should Be Utilizing MSPA IC Members ONLY Shopper, Scheduler, and Editor Connect Mystery Shop Resources IMSC Mystery Shopping LinkedIn Route Shoppers Market Research Pros Schedulers and Mystery Shoppers United Mystery Shop Forum Mystery Shop Bible Search for your MSPs on Facebook and Twitter. Search for your FAVORITE schedulers or editors on Facebook.

34 MORE Shops = MORE Money Maximizing Your Profit$ Allocate time in your day to check all Job and Opportunity Boards and your . Bookmark all opportunity boards for easy access! Presto Maps

35 MSPA Opportunity Board MSPA Members have access to postings on the Opportunity Board 24 hours before non-members.

36 Free Tools on Your SASSIE Platform JOBSLINGER allows you to search all your SASSIE Job Boards at once. Update all Sassie Shopper Profiles at once. Get shops ed and texted to you. Shop Notifier is a FREE mobile app for Sassie Mystery Shoppers. Download the app to get SASSIE shop offer s delivered directly to your Android or Apple device. PRESTOMAP will show you all SASSIE shops available, including InstaShops. InstaShops are mobile friendly surveys you can pick up on the go Get paid by Tango Card, Amazon Gift Card, or PayPal. You choose!

37 Incorporate Crowdsourcing This works when you are already at a retail location, to increase payment when you are on-site or at the mall doing a shop. Gigwalk Presto Insta-Shops Field Agent EasyShift

38 Prism Intelligence One-stop portal for shoppers to see, review, and accept assignments from all MSPs on the platform. Sign up with new MSPs. iss APP: Fully integrated. Uses push notifications to show you shops right away. Automatically generates shopper invoices and submits them to the MSP on the shopper s behalf. Over two dozen MSPs and MRCs currently on the system, including NWLPC, Goodwin Hospitality, Intouch Insight, Mystery Shopper Services, and Dynamic Advantage, to name a few. Shopmetrics One-stop portal for shoppers to see, review, and accept assignments from all MSPs on the platform. Shopper Training and Certification. Multilingual support for any language throughout the system. Shopper Grading Portal - View detailed breakdown of your grades online, anytime. Automatic job notifications. PocketPc to access and fill out your surveys from virtually anywhere.

39 The Value of Mystery Shopping For You Haircuts Car Washes Attractions Groceries Get reimbursed for purchases you already make! Oil Changes Trips/Hotels Movies Meals Massages Shipping packages Home Improvement Many More

40 OUR CLIENTS THANK YOU! Your shop makes a difference! Retailers and restaurants improve their performance. Ensures companies are providing superior customer service. Ensures quality products are being sold. Allows clients to focus on specific areas needing improvement. Gives great employees recognition for their hard work.

41 QUESTIONS? Adrienne Dobson Vice President of Operations Customer Impact MSPA Americas Board Secretary