CR10WIN_EN_SP6.

Transcription

1 CR10WIN_EN_SP6 Some of the issues resolved by this Service Pack require the creation of new registry keys/subkeys or the editing of registry key/subkey values. In most cases where these registry keys/subkeys need to be created, the Service Pack install will create the key/subkey and set the default value. Please refer to the readme information for each specific issue for the default and recognize values. For more information on creating and editing your system registry, please refer to the following Knowledge Base article. If this Service Pack does not resolve a specific issue that is being experienced in your deployment, please contact a Business Objects Customer Support.

2 CR10WIN_EN_SP2 Cross-tabs Critical Issues ADAPT Patch ID: When there are multiple subreport instances, second-pass crosstabs in subreports show wrong data. The cause of the problem is that data in multiple subreport grids fails to be saved. Java SDK ADAPT Patch ID: A security vulnerability has been identified in a Crystal Reports component, which could allow an attacker to compromise a comput and possibly delete files. Computers that have the Crystal Reports component installed are open to attack, even when the componen is not being used in any program.

3 Non-Critical Issues CR10WIN_EN_SP6 ADAPT Patch ID: The Java viewer security certificate for Crystal Enterprise version 10 has expired. The security certificate has been renewed. ADAPT Patch ID: Exporting a report to Adobe PDF from the DHTML viewer may fail when the Internet Explorer browser security option "Do not sav encrypted pages to disk" is enabled. This problem occurs when HTTPS is used as the protocol, and downloads from the DHTML viewer are streamed inline using the "ExportAsAttachment" registry key. To solve the problem, exports to PDF from the DHTML viewer are encoded differently to prevent being blocked by this browser sett This HotFix only works for Acrobat Reader 7.0. The problem cannot be fixed for Acrobat Reader 6.0 due to a limitation in that versio ActiveX Viewer ADAPT Patch ID: Missing file from ActiveX Viewer installer may cause viewing problems. The missing file, usp10.dl, is available from other directories and can be loaded from them; however, some versions of usp10.dl from the directories may be flawed and cause viewing problems. The ActiveX Viewer installer installs a tested version of usp10.dll in this directory: $commonfiles\x.x\bin directory. The ActiveX viewer will load the file from that directory to ensure consistent results. Adobe Acrobat (PDF)

4 CR10WIN_EN_SP6 Adobe Acrobat (PDF) ADAPT Patch ID: After exporting a report to PDF, text objects in the PDF cannot be edited using the Touch-Up Tool. When the text is edited, an error message appears. The cause of the problem is that fonts in Crystal Reports and their correct names fail to be properly mapped to their Adobe Acrobat counterparts. Fonts that do not have an explicit definition (emulated fonts) in Adobe Acrobat may show inconsistent spacing and formatting when edited (for example, fonts like Comic Sans MS, in italics). Also, Adobe Acrobat will use its own version of the Courier New font when that font is edited. All DHTML Java viewers ADAPT Patch ID: The DHTML viewer fails when users navigate through a sub-level of a group tree. When users click on an item in the group tree before they click another location, the viewer goes to the group footer instead of the group header. This problem occurs when a report has both suppressed and unsuppressed group headers within the report. The print engine miscalculates the encapsulated page. All viewers ADAPT Patch ID: WMF images are displaying with an opaque (instead of transparent) background when viewed from DHTML viewer.

5 CR10WIN_EN_SP6 All viewers ADAPT Patch ID: The Microsoft Internet Explorer download blocker appears when users export a report from the DHTML viewer. The export process is restarted once users click the "Download File" button, and then the export is performed without interruption; t download blocker will appear the next time users export a report. The cause of the problem is that the DHTML viewer transfers the file as an attachment instead of transferring it inline. Users can set the export setting to "inline" to ensure reports are exported inline. A new string type registry key has been added: ExportAsAttachment. The registry key location is as follows: HKLM/SOFTWARE/Crystal Decisions/10.0/Components/DHTMLViewer/. The default value is "yes." To enable the inline feature, set the value to "no." Chart ADAPT Patch ID: Charts with more than data points display only one data point. The problem is caused by a limit to the number of data points allowed for a chart. To solve the problem, an error message appears when the limit of data points has been reached. CRW designer

6 CR10WIN_EN_SP6 CRW designer ADAPT Patch ID: When modifying the Record Selection of a report that has been saved with data that contains linked subreports and shared variables the user is prompted to log on to the database. The cause of the problem is that, for any subreport linked to a recurring field in the main report, linked parameter values are compa only when subreport datasource is fetched. Note that this fix will change the behavior of a report that has multiple subreport instances using the same linked parameter values but a different state of shared variable. The first datasource that matches the linked parameter values is returned; therefore, the shar variable values in the second subreport instance and next may be incorrect. For example: Main report: Group1: Country Group2: Region Shared variable: Shared NumberVar test := 0; Subreport: Link to field Country in main report Shared variable: Shared NumberVar test := test+1; Insert this subreport to Group2 Region Before this HotFix is installed: Group1 Canada Group2 BC: subreport instance 1 shared variable value 0 ON: subreport instance 2 shared variable value 1 NS: subreport instance 3 shared variable value 2 After this HotFix is installed : Group1 Canada Group2 BC: subreport instance 1 shared variable value 0 ON: subreport instance 2 shared variable value 0 NS: subreport instance 3 shared variable value 0 Data Source

7 CR10WIN_EN_SP6 Data Source ADAPT Patch ID: Reports cannot be created from data in an Oracle database when the database table name is more than 28 characters long and the ODBC driver is SQORA32.dll. The cause of the problem is that Crystal Reports supports case-insensitive table matching; however, the ODBC driver supports case insensitive table matching only when the table name is surrounded by quotation marks. To solve the problem, a check is made to determine if an Oracle database is used for reports that have table names longer than 28 characters. Under those conditions, the system accepts two more characters, to raise the limit from 28 to 30 characters. Database table names longer than 28 characters must be in uppercase letters. The limit for database table names is 30 characters. By not quoting 29 and 30 character strings, only all-uppercase characters are sure to work. ADAPT Patch ID: Users are unable to create JDBC reports against an Informix Dynamic Server 9.4. When connecting to Informix, the fields of the selected tables are not visible. A custom-written command that uses the "Add Command" option works properly. Users no longer have to write a command that uses the "Add Command" option. To use the Informix Driver, set the entry "GenericJDBCDriverBehavior = Informix" in the configuration file CRDB_JavaServer.ini (Version 10). ADAPT Patch ID: When using a Btrieve database in Crystal Report, the following problems happen: - A record selection formula of the form {x.type} <> "y" returns no data. - Selecting the "Use Indexes or server for Speed" option in "Report Options" causes different records to be returned than when the "U Indexes or server for Speed" option is left unchecked; the "Use Indexes or server for Speed" option is for optimization purposes only and should not affect record retrieval. 3. Changing or reversing links between tables causes incorrect records to be returned. All three problems are resolved.

8 CR10WIN_EN_SP6 Data Source ADAPT Patch ID: When opening Btrieve databases to return data to text fields, records either fail to be returned, or they're returned truncated. This fix provides a final solution to the problem, over other workarounds that had mixed results. DHTML Report Page Viewer (Com) ADAPT Patch ID: When the Crystal Enterprise Embedded Edition operates under high volume, IIS freezes and blank pages appear in reports. The reportrenderer.dll causes the freeze. Document Preview ADAPT Patch ID: When viewing a report with multiple discrete string values from a SAP BW query in the ActiveX viewer, the Next button of the parameter prompt is disabled even if the Set Value to Null is checked. This problem happens in the ActiveX viewer that isn't part of SAP eportfolio. ADAPT Patch ID: Images in WMF format change to smaller size when viewed in the Java viewer. Error Messages

9 CR10WIN_EN_SP6 Error Messages ADAPT Patch ID: If a WindowsXP workstation is locked (deliberately or by a screensaver) while Crystal Reports is running, Crystal reports may freez or terminate unexpectedly. The cause of the problem is that, when Crystal Reports receives a message of this event, the message fails to provide sufficient information to let Crystal Reports handle it properly. Formulas ADAPT Patch ID: Errors in evaluating a recurring formula in a report may happen if a variable that is initialized in a constant formula is in the beginning of the subreport. The cause of the problem is that the global variable fails to be properly initialized; therefore, the recurring formula evaluation results an error. To solve the problem, the print engine re-evaluates the constant formulas if the recurring formulas size has changed, and the constan formulas depend on global variables or shared variables. General Desktop Issues ADAPT Patch ID: After setting the database location to a new SAP BW System, the parameter value appears as single discrete value rather than a multiple discrete value. This problem also happens when a variable is used as a parameter for a range of values. Instance management ADAPT Patch ID: When setting parameters to Null for a multiple stored procedure in the Schedule window for the Java Web Desktop application, onl the first parameter accepts the Null value while the others revert to an empty value. Java SDK

10 CR10WIN_EN_SP6 ADAPT Patch ID: When the setbold() function in RAS is applied, text beyond the first field fails to be rendered in bold type when used on multiple fie with identical IFont properties. Microsoft Excel (Data Only) ADAPT Patch ID: Date columns are prefixed with "( )" when a report is exported to Excel (Data Only). Object model ADAPT Patch ID: The Crystal Reports ActiveX Designer Runtime component displays Left-to-Right and Right-to-Left characters as arrows on a paper copy of the report. Performance ADAPT Patch ID: The native XML driver is slow. Various changes have been made to improve performance. Platform COM SDK

11 CR10WIN_EN_SP6 Platform COM SDK ADAPT Patch ID: A Report Designer Component application develops a memory leak when the method SetDataSource is used to supply active data to the report. The error message says " Error: RFC Error INF." The cause of the problem is that the crdb_adoplus driver fails to free memory correctly, due in part to a faulty clean-up mechanism. Query Engine ADAPT Patch ID: Crystal Reports 10 fails to obtain data when a Note field is on a report that uses a Pervasive Database. ADAPT Patch ID: The options on the Report menu for retrieving data from a database, "Record selection formula," and "Use Indexes or server for spee cause an error to appear: "Failed to retrieve data from database." ADAPT Patch ID: An error message appears when a parameter that has no value is added to a report. The error message is sent by the Lawson OLE DB Provider and reads as follows: "Error: Failed to retrieve data from database." Rather than display an error message, a blank report is displayed if the parameter value used does not return any data. Because this fix is designed for runtime use, the error message will still appear in the Crystal Reports Designer when a parameter value entered returns no data. RDC Designers

12 CR10WIN_EN_SP6 RDC Designers ADAPT Patch ID: The "Incorrect date format string" error message appears when a report contains formulas using month names in English and the browser locale is set to French. Relational Database ADAPT Patch ID: An incorrect Join syntax and recordset for Crystal Reports is generated when reporting against Teradata ODBC V2R5. This problem happens after updates have been applied. ADAPT Patch ID: Some data fails to be returned to Crystal Reports that uses two or more tables linked with a Pervasive connection. The cause of the problem is that, in a Pervasive connection, blanks are added to a string value that is an index followed by another index field. In the final index field, a blank is added instead of a NULL. The absence of the NULL causes the problem. The problem is resolved. To enable this fix, users must set the string registry value "DoNotPadWithBlanksToFillCharColumns" to '"yes". The string registry in HKEY_CURRENT_USER, in the following directory:...\crystal Reports\Database\Btrieve\DoNotPadWithBlanksToFillCharColumns. If the directory does not exist, users must create it. Report processing ADAPT Patch ID: Job Server Child terminates unexpectedly when a very large report is exported to PDF format. When exporting a report over pages, either a NULL pointer de-reference or an invalid memory access happens during final serialization of the PDF document.

13 CR10WIN_EN_SP6 Report processing ADAPT Patch ID: If a report contains no command tables, but it reports from a command table, an error message appears when the report is refreshed The error message says "Java.Lang.UnsupportedOperationException." ADAPT Patch ID: Java Enterprise SDK - When using the method IReport.refreshProperties(), a temporary file is left in the %TEMP%/tmpreport folder The temporary file is deleted and a call is made to IReport.refreshProperties() to remove all items from the %TEMP%/tmpreport fold ADAPT Patch ID: When creating a Crystal Report using ODBC against SQL Server and a table whose name uses an underscore character, more colum are available to use than actually exist in the table. The problem is known to happen with Microsoft SQL Server and Sybase Adaptive Server. The cause of the problem is that the underscore character is a wildcard character in some databases. When the wildcard is taken into account, the columns from any tables that match the wildcard are returned. For example, two tables exist with the following column test_a (columns alpha, beta, gamma) test1a (columns delta, epsilon, zeta) Choosing test_a as the table in Crystal Reports will return the following columns to choose from: alpha, beta, gamma, delta, epsilon and zeta. The extraneous column requests cause extra processing on the backend database server. In more complex scenarios that involve mo wild cards, more columns, and more matches, the extra processing can be significant. The column list is checked when the report is run (as one of the tasks in verifying the database). When many extra columns are returned for each report, and many reports are running in batch, severe performance issues can be caused. Scheduling time

14 CR10WIN_EN_SP6 Scheduling time ADAPT Patch ID: Reports cannot be scheduled to run between 12:00am and 1:00. This problem is caused by installation of Service Pack 3. Server functionality ADAPT Patch ID: Reports created in version of the Lawson OLE DB provider fail to run in versions of Crystal Enterprise 10 or later that use version (or later) Lawson OLE DB provider. This problem occurs when importing or publishing the original report created in Crystal Reports version 8.5 to the new system. The import works only if the database is verified first in Crystal Reports (in the same version of the new CE or BOE system) before savin the new system. The cause of the problem is that two logon properties, "Lawson Server Type" and "Initial Catalog," fail to be accepted by the Lawson OLEDB provider ; therefore, the provider returns an error if those logon properties are found in the connection string. The problem is resolved. To solve the problem, "Lawson Server Type" has been added to the Omit property list. "Initial Catalog" will no longer be added to connection string if the logon property is a Lawson provider. ADAPT Patch ID: If the option "Prompt the user for database logon when viewing" in the Crystal Management Console is enabled, many extra and unneeded connections are made to the Oracle database when the report is viewed. This fix solves the problem on the Page-Server level and on the Crystal Reports Engine level. To enable the fix at the Page-Server level, users must add a switch to the PageServer startup configuration (for Unix, the startup configuration is in ccm.config): -procreportoptions nolegacyemptydbpasswords Note: Two underscores are needed before nolegacyemptydbpasswords.

15 CR10WIN_EN_SP6 Server functionality ADAPT Patch ID: Errors in evaluating a recurring formula in a report may happen if a variable that is initialized in a constant formula is in the beginning of the subreport. The cause of the problem is that the global variable fails to be properly initialized; therefore, the recurring formula evaluation results an error. To solve the problem, the print engine re-evaluates the constant formulas if the recurring formulas size has changed, and the constan formulas depend on global variables or shared variables. Server management ADAPT Patch ID: On Windows 2003 SP1, after installing the Crystal Enterprise Service Pack 4 (SP4) and logging on to eportfolio or the CMC, using an Active Directory user, every 2 seconds the following Events are written to the Security Event log: 538, 540; 576. To solve the problem, the Active Directory login is checked only every 15 minutes. Set Location ADAPT Patch ID: No records are returned when viewing or scheduling a report in Crystal Reports or BusinessObjects Enterprise. The problem happens when the Lawson OLE DB provider is used and when trying to change to a new Lawson server using a custom database logon from the Central Management Console (CMC). The problem is resolved. Users can change from one Lawson server to another using a custom database logon from the CMC. Sort order

16 CR10WIN_EN_SP6 Sort order ADAPT Patch ID: No report objects are displayed in Design mode if the width of the detail section for a report is larger than the default paper size of a Zebra Label Printer. This problem happens with reports that use report objects and have a Zebra printer designated as the default printer. Templates ADAPT Patch ID: When a report containing a graph object is created in a localized (translated) version of Crystal Reports, and the graph object's axis labels are changed, the changes fail to appear when the report is opened in an English version of Crystal Reports. This problem only happens if the original value of the axis label is based off a summary operation. The cause of the problem is that t axis label contains localized text that fails to translate properly when opened in Crystal Reports English. Crystal Reports is unable to determine the exact value of the modified axis label; therefore, it displays the default value instead of the modified value. To solve the problem, the system tracks modifications of axis labels independently of localized strings. Reports will need to be reopened and resaved in the localized version of Crystal Reports to enable this fix. Text ADAPT Patch ID: When exporting a report to text format, the entire contents of subreports that are large fail to be exported.

17 CR10WIN_EN_SP5 Business View ADAPT Patch ID: Reports that contain a subreport that is based on a Business View may not view correctly. This problem happens if fields in the subreport are used as row restriction filters. In the report designer, the DHTML, or ActiveX viewers, the following error message appears: "There was an error retrieving data fro the server: Information is needed before this report can be processed." The cause of the problem is that, when fields are used as row restriction filters, the system temporarily discards fields, along with th data, that are not used as row restriction filters. Then, the system replaces the discarded data with new data. To solve the problem, the system no longer checks to see which fields have been temporarily discarded. Chart ADAPT Patch ID: Group column titles in a crosstab report are truncated instead of being word wrapped. This problem happens in a hierarchy of several groups. Word wrap works properly and is also applied to labels for groups. CRW designer ADAPT Patch ID: When using Lawson OLE DB Provider, a Stored Procedure parameter is removed after setting the database location to a new server. Data Source ADAPT Patch ID: Record selection formulas fail to work properly. For example, when the record formula {Customer.Customer Name} [1 to 4] = {Customer.Contact First Name} is used, it may fail to return a record whose Customer Name is similar to the Contact First Name. For example, the Customer Name is "Johnson" and the Contact First Name is "John."

18 CR10WIN_EN_SP5 Data Source ADAPT Patch ID: After users modify the "Default Value" in a command object parameter, after the command object has been connected and disconnected from the repository, an error message appears. Then, the changes to the command object are discarded. Users are prompted to provide values for parameters. Instance management ADAPT Patch ID: After users edit the SQL statement within a command object, the parameter picklist options, such as Display, Order, and "Allow editing of Default Values," fail to be retained and are reset to the default setting. Platform COM SDK ADAPT Patch ID: The printer paper size cannot be set when using the ActiveX viewer for Crystal Reports in Visual Basic. Report processing ADAPT Patch ID: A Java Reporting Component (JRC) report allows connections to the database to remain open when they are not in use. The cause of the problem is that, although the result set for connections to the database is closed, the query statement remains open. Server functionality

19 CR10WIN_EN_SP5 Server functionality ADAPT Patch ID: A report fails to refresh data correctly when the report is exported. As a result, the exported data may be incorrect. Sort order ADAPT Patch ID: The suppression property of a main section in the Section Expert fails when sub-sections of that section are deleted. The cause of the problem is that Crystal Reports shares the section properties for area objects and a section objects. When only one section in the area exists, the section properties for the area are used for formatting. In that event, the preview may hide records if th area's suppression formula suppresses the area; however, the Section Expert is also free to display suppression formulas from the section, which may conflict with the suppression formulas for the area's section. In a report containing multiple details section, if a conditional suppression formula exists in the main details section and one of the sub-details sections are deleted. The formula associatein a report containing multiple "detail" sections, if a conditional suppression formula exists in the main "detail" section and one of the "sub-detail" sections is deleted, the formula associated with the main "detai section is removed.d with the main details section is removed.

20 CR10WIN_EN_SP4 Chart ADAPT Patch ID: The option "Customise Group Field Name" produces incorrect results when used to create or view a report with a chart that has thre group levels. This problem has been resolved. To solve the problem, charts always use the underlying condition field when they group data. Compile ADAPT Patch ID: A column is missing from a cross-tab report after the report is exported to Microsoft Excel (data-only). The cause of the problem is that the crosstab exporting code in the export supervisor skips a column for certain suppression criteria. Connection Handling ADAPT Patch ID: When a report uses an unconditionally suppressed details section (for example, the "Suppressed (No Drill Down)" option), users can still drill down to the lowest level. Also, reports that use the "Perform Grouping on Server" option, with an unconditionally suppressed details section, require a database query when drilling down to the lowest level. The data retrieved from the query goes unused, because the details section i not visible. Therefore, reports that use this combination of features make unnecessary queries of the database. Drill down to the lowest level, in a report that uses "Perform Grouping on Server," can be disabled. The option to allow or disallow drill down is controlled by a registry key. When the registry key is enabled on a report designer's machine, it will not be possible to drill down to the lowest level. When the registry key is enabled on a Crystal Enterprise processing server, it will be possible to attem drill down to the lowest level, but an error message appears instead of the lowest section: "Further drill down within this report has been disabled. All data in the report has been displayed. For more information, please contact your Crystal Enterprise/Reports Administrator." For UNIX users, go to enterprise/generic folder under the crystal directory and run this command:./configpatch.sh adapt cf. CRJava

21 CR10WIN_EN_SP4 CRJava ADAPT Patch ID: When the Java Reporting Component is used to view a report that is set to landscape-orientation in the DHTML Viewer, the p page orientation defaults to portrait instead of landscape when the report is printed. This problem occurs when the ActiveX print control used. The cause of the problem is that the Java Print Engine uses the PageOrientationType enum to represent page orientation. It copies th java.awt.print.pageformat enum where landscape orientation is 0, and portrait orientation is 1. However, the EPF specification diffe in that landscape orientation is represented as 2. When an IFormattedPage object is being encapsulated, the value of the PageOrientationType is inserted directly to the EPF. Because the type's values do not match the expected values in the EPF (0 or 1), t ActiveX control uses the default page orientation, which is portrait. To solve the problem, the page and printer information is encoded in the EPF (in the EncapsulatedPageArchive encapsulate() metho and the PageOrientationType is converted to the correct integer constant, rather than coding the enumerated value straight to the fil CRW designer ADAPT Patch ID: The functions "AllDatesFromToday" and "AllDatesFromTomorrow" generate the year as the end date for the range and causes the following error message to appear: "Failed to open a rowset." The "AllDatesFromToday" and "AllDatesFromTomorrow" functions create an end date that is one second larger than the database ca handle. ADAPT Patch ID: When setting the location of a report based off a parameterized stored procedure, the parameter prompt text is reset to blank. The parameter text is not checked to see if it is a valid value. Without confirmation that the value is valid, the value is reset to a blank string, copied, and then pasted as a blank string. The parameter text is evaluated and, if valid, the text is copied and pasted into the parameter prompt. ADAPT Patch ID: The parameter option "Set to NULL value" is no longer verified for stored procedures. The parameter option is verified by default in all prompting scenarios, including at refresh time.

22 CR10WIN_EN_SP4 CRW designer ADAPT Patch ID: When users edit a command object, the entire list of default parameter values is automatically cleared, and users must re-enter value after each edit of the command object. Default parameter values may be defined in two places. The first is within the command object editor, where modifying a command object parameter allows for a single value to be defined as default. The second is from the Field Explorer, where parameter behavior defined and multiple available parameter values may be assigned. When a command object is edited, the list of available parameter values defined in the Field Explorer is cleared. Default parameter values are cleared by default only when a change of type has been made for the parameter (for example, from Str to Number). If default parameter values are needed, use the Field Explorer dialog box to enter all parameter values. When the command object parameter has a default value assigned in the command object, that value may be appended to the end of the default values list in some workflows. The extra, outdated values disappear when the parameter is edited in the Field Explorer. When users edit the parameter in the Field Explorer and click OK, the extra values are cleared automatically. ADAPT Patch ID: Crystal Reports terminates unexpectedly when users refresh a report that uses specific grouping and record selection formula. A problem has been found in the record selection formula. The formula loses the datasource name and location and replaces them with a NULL pointer. NULL pointer datasources fail to be handled correctly, and therefore Crystal Reports terminates. Object model ADAPT Patch ID: After the PaperSource property is set and the SelectPrinter method of the RDC is called, the value of the new PaperSource setting is ignored. In the RDC, when the printer name is set, the original DEVMODE fails to be retained when a new printed is created. This behavior disables the current PaperSource setting and prevents further changes to the setting. To solve the problem, the existing DEVMODE is maintained when the printer name, printer driver, and so on are set. Parameters

23 CR10WIN_EN_SP4 Parameters ADAPT Patch ID: When users change a command object, duplicate values are appended to the default value list for the parameter of the command object. For example, if a command object has a parameter with a default value of "Argentina" and a change is made to that command object the default values list displays "Argentina" twice. Each time the command object is edited, the current default value is added to the end of the default value list. The default value may be appended many times. To solve the problem, a check is performed against the default values list to ensure there are no duplicate values. Any duplicate valu found are removed from the list. ADAPT Patch ID: Modified prompting text of a.net dataset provider parameter is lost when the report is closed. The cause of the problem is that the Parameter Text is overwritten by its default value. Prompt Engine ADAPT Patch ID: Parameter Prompting text for a procedure-based data source is lost when the report is saved. The cause of the problem is that the Parameter Prompting text is overwritten in error by its default value. Report presentation ADAPT Patch ID: When Crystal Reports version 10 is used to view an instance of a report that contains saved data and was created in Crystal Reports version 9, the logon prompt appears when users click the link to the report's subreport. This problem happens when a field in the main report with a NULL value is linked to a parameter field in the subreport. In that case the parameter value in the subreport will also have null value and bcurrentvalueset is then set to false. Because the data source for the subreport is not found, users are prompted for database logon credentials. The value for bcurrentvalueset is set to true once the report is opened.

24 CR10WIN_EN_SP4 Report processing ADAPT Patch ID: The function CrystalAssert writes logs to the file System.error rather than write logs only to log4j. This HotFix copies files to <Crystal Reports Install Directory>\Common Files\Business Objects\X.0\java\lib. Users must copy the corrected files to <Tomcat Install Directory>\webapps\<Folder>\WEB-INF\lib. Server functionality ADAPT Patch ID: When a browser is set to the "Chinese Taiwan" locale, the formula function DateTime fails to run on Crystal Enterprise. The followin error message appears: "Bad date-time string. Details errorkind." The cause of the problem is that the correct locale fails to be used when the string parsing functions are called. The correct locale is retrieved and passed to the print engine. ADAPT Patch ID: When users view the last page of a report that has a subreport, the following error message appears: "The request could not be submitted for background processing." The cause of the problem is that reports have print-time formulas that depend on other print-time formulas, which further depend o other formulas. When the last page of the report is viewed, the number of recursive calls to evaluate the necessary print time formul cause a stack overflow. To solve the problem, the formula evaluator creates a cached stack array on the heap instead of on the stack. Set Location

25 CR10WIN_EN_SP4 Set Location ADAPT Patch ID: Crystal Reports 10 terminates when users override the qualified table name for a stored procedure. The cause of the problem is that, the Oracle driver constructs the fully qualified name as follows: owner + "." + stored procedure name.. However, if the owner field is empty, the fully qualified name becomes as follows: "." + 'stored procedure name'. That syntax causes an error, which is handled incorrectly, and then causes Crystal Reports to terminate. The problem is resolved. When the owner field is empty, the fully qualified name is used as name for the stored procedure.

26 CR10WIN_EN_SP3 ADAPT Patch ID: The Object Repository Helper tool fails to refresh reports when the option "Use Object Repository when Refreshing Report" is enabled..net Report Engine ADAPT Patch ID: In a Crystal Reports.NET application, the ReportDocument.PrintToPrinter function causes a System.IndexOutOfRange exception error when a custom paper source is used. To fix this problem, values that represent custom paper sources are converted by casting between the enumeration types..net viewers ADAPT Patch ID: When users attempt to export to Excel (data-only) from the.net Windows form viewer, an error is displayed from the Enterprise Webservice: "Object reference not set to an instance of an object" This export format was not being handled at all by the Enterprise Webservice. ADAPT Patch ID: When the ActiveX print control for the.net webform Viewer is used to print a report, the Print dialog box closes immediately and n print job is sent to the printer. The cause of the problem is that ActiveX PrintControl.dll prematurely sends the "finished" command to the server immediately after the control is instantiated. ActiveX Viewer

27 CR10WIN_EN_SP3 ActiveX Viewer ADAPT Patch ID: When a custom form is used to determine a report s page size for printing, the custom form fails to be selected by default by the Prin Control when printing is initiated from ActiveX Viewer on a client machine. To enable this HotFix, custom page dimensions, which match the dimensions determined by the custom form, much be set for the report object under Print Setup in the Crystal Management Console. ADAPT Patch ID: In Crystal Reports, when users view a report with saved data that contains an invalid link in a subreport, the subreport attempts to connect to the data source. When the report opened, the invalid sub-report link is removed. AD authentication ADAPT Patch ID: Global Catalog discovery and retrieval is sometimes incorrect in Crystal Enterprise 10. When Active Directory users are deployed in one domain, but use the Active Directory administrator credentials from another, the Global Catalog servers cannot always match th administrator s credentials and the users cannot be retrieved. In some cases, clicking Update on the Crystal Management Console Active Directory Domain builds a second copy of the internal graph and generates outdated data. Adobe Acrobat (PDF) ADAPT Patch ID: Crystal Reports or Crystal Enterprise does not offer users a way to export PDFs in an editable format. Users are then unable to use th TouchUp Text Tool that is available in Adobe Acrobat to edit PDF documents. The font subset naming scheme has been fixed to conform to Adobe s recommendations.

28 CR10WIN_EN_SP3 Adobe Acrobat (PDF) ADAPT Patch ID: When reports are exported to Adobe PDF and the page size is greater than 22.75", fields that have been positioned to the right of 22.7 will overlap. The PDF exporter used the twip as the unit of measurement for page size, which resulted in a maximum page size of only 22.75" inches by 22.75", rather than the maximum page size limit that Acrobat Reader accepts: 455" x 455". The layout unit in the PDF exporter has been altered from twips to points, to enable a maximum page size of 455" x455". ADAPT Patch ID: A report, that contains a chart with the x-axis labels rotated to any degree, fails to export to PDF format using Windows 2000 / XP / This behavior is corrected. ADAPT Patch ID: When reports are exported to PDF, the algorithm that assigns the code point in the font embedding library becomes modified. This is now resolved. All DHTML COM viewers ADAPT Patch ID: Users are unable to change the default directory named crystalreportviewers to a different virtual directory. Users may want to change crystalreportviewers to a different directory so they can apply different tree and toolbar images for variou ASPs. For CE10, the CrystalImageUri subkey is created by the user under: HKLM\SOFTWARE\Crystal Decisions\10.0\Components\DHTMLViewer\ The string key type should contain the name of the new virtual directory (for example, \viewerimages\). All viewers

29 CR10WIN_EN_SP3 All viewers ADAPT Patch ID: After the Offline Viewer is installed to a Windows 2000 system, when users double-click to open a report it fails to open. Instead, an error message appears: "Cannot find the file'<file path>(or one of its components). Make sure the path and file name are correct and that all required libraries are available." The Offline Viewer reappears, but it does not display the report. ADAPT Patch ID: A security vulnerability has been identified in the GDI+ JPEG processing component by staff at Microsoft. This vulnerability could potentially permit remote code execution to take place on an affected system. This problem affects Crystal Reports Developer and Advanced editions, Crystal Enterprise, Live Office, and Crystal Reports.Net merge modules. This patch updates the GDI+ JPEG processing component with a secure version that is provided by Microsoft Corporation. ADAPT Patch ID: When users view reports in Crystal Enterprise that contain memo fields with the "Can Grow" option selected and the "Keep Object Together" deselected, the memo field shows the last line of text at the bottom of the page and sometimes repeats that line at the top o the next page. ADAPT Patch ID: When reports that use an edit mask in a parameter are viewed in the ActiveX viewer, reports show incorrect or missing data. The cause of the problem is that underscore characters, which denote the length of the edit mask, are being appended to the end of t value entered. So, the value never matches a value in the database and, therefore, no data is returned. Underscore characters, rather than being appended to the end of the value, are replaced by values in the edit mask. The correct data returned from the database. Automation

30 CR10WIN_EN_SP3 Automation ADAPT Patch ID: Report data may fail to be exported when users export a report through a Viewer in the Java Reporting Component (JRC). In that case, the record selection formula compares a database field against a parameter. For example: {Customer.Country} = {?country} This problem occurs when the report s parameter field and database field are both strings, and the value of the parameter is empty. That is, the value that is provided to the parameter when the report is refreshed is as follows: "" ADAPT Patch ID: When users export a cross-tab report to RTF format from the JRC, some grid lines in the report may be missing in the exported copy This problem occurs when the cross-tab report uses customized background colors or gridline colors. The cause of the problem is the order in which elements are exported. Business Element ADAPT Patch ID: When a Business View is the data source for a report, all joins are enforced if parameters exist in one or more of the Business Elemen A third option has been added to the Business Element Filter Combination called "AND (not enforced)". This third option allows joi to remain as "AND," but are not enforced. Business View ADAPT Patch ID: When the Data Source Migration Wizard is used to migrate reports that are based on queries (.QRY), the reports fail to migrate and n additional information is contained in the log file. This problem only occurs with crpe32.dll version or later. The cause of the problem is that, after migration, fields in the query are not copied properly to the command that is created in the repository. As a result, the report fails to migrate because the command is empty. Also included in this ADAPT resolution is a fix for a general product failure that occurs when users migra reports that are based on dictionaries, queries, and InfoViews.

31 CR10WIN_EN_SP3 Business View ADAPT Patch ID: When users migrate thousands of reports that are based on queries and dictionaries to Crystal Enterprise 10, the Datasource Migration Wizard may exit from memory or fail to open the reports to be migrated. A change has been made in the Datasource Migration Wizard and the crdb_dictionary.dll library to allow large numbers of reports t be properly loaded and migrated. Users must also apply DBEX10Win MHF ( or later) and CE10Win WHF ( or later) to ensure the BVMigrationWiz.ex file is properly updated. Calculations ADAPT Patch ID: Only when users run the wizard are they advised that cubes contain unsupported features. When users operate outside of the wizard and attempt to select a feature of a cube that is unsupported, an error message is displaye Chart ADAPT Patch ID: When formatting the markers on a scatter chart, if there are more than 64 markers the marker shape is not saved for all data points. This issue has been resolved. ADAPT Patch ID: Labels on pie charts wrap and overlap on pie charts that have many small neighboring slices. The cause of the problem was a limitation in the label formatting code. ADAPT Patch ID: Values on the Y-axis of a bar or line chart are displayed incorrectly. For example, numbers are displayed as 0.0, 0.0, 0.1 when they should be displayed as 0.02,

32 CR10WIN_EN_SP3 Charting ADAPT Patch ID: Modifications made to the second Y axis of a dual-axis chart may fail to be stored in the report file. While changes and arrangement made to the lists of summaries from Y1 axis to Y2 axis are maintained when the report is open, those modifications fail to be saved when the report is saved. The modifications made to the second Y axis of a dual-axis chart are now stored properly. COM SDK ADAPT Patch ID: When viewing unmanaged reports through the RAS SDK, the Agent ID for report sessions may not be unique for all requests. This may result in an issue where user A may see user B's report if user A's session has timed out, but they continue to make requests for their report. This can compromise security. The Agent ID for report sessions is changed to be based on a unique GUID and an incrementing counter. This forces all report sessio to be unique and prevents any conflict of sessions. Connection Handling ADAPT Patch ID: When users type an incorrect password, extra attempts to log on are made automatically when subreports exist that are based on the same database. The result is that database accounts lock, in response to excessive log on failures. ADAPT Patch ID: The value of the JVMOptions registry key (Java Beans data source functionality) fails to be parsed properly when it contains more th two options. The problem is resolved. CRJava ADAPT Patch ID: When using the Java Reporting Component to view a report with a record selection formula, which evaluates to "true" and contains constants, the report viewer throws an error of type java.lang.illegalstateexception. The issue has now been resolved.

33 CR10WIN_EN_SP3 CRJava ADAPT Patch ID: When users export a cross-tab report to PDF from the JRC, some of the grid lines in the report may be missing in the exported copy. This problem occurs when the cross-tab report uses customized background colors or gridline colors. CRW designer ADAPT Patch ID: Stored procedures in Oracle, in both the main report and subreport, cause Crystal Reports to exit memory when it performs a "Verif database" operation on the main report. The cause of the problem is that parameters fail to be passed to non-linked subreports. ADAPT Patch ID: If a report that has been created in Crystal Reports 8 or 8.5 with the Microsoft SQL Server ODBC driver is opened in Crystal Reports and refreshed with the SQL Server ODBC driver, fractional values are added to the records. For example a value of displa as , rather than This problem occurs only for the data type bigint in SQL Server. ADAPT Patch ID: A command object fails to accept a new parameter once a parameter is removed. ADAPT Patch ID: Custom parameter prompt text for Java Beans data source fails to be saved in the Crystal Reports designer. In some cases,.jar files ar not visible in Java Beans data sources in the Crystal Reports designer.

34 CR10WIN_EN_SP3 CRW designer ADAPT Patch ID: Reports in Crystal Reports freeze indefinitely if a field has been selected for bursting from the option "Report Bursting Indexes." This problem occurs hen a report has been created with a Business View for its data source and users refresh the report. ADAPT Patch ID: Parameters that contain multiple values in an HTTP XML-based report fail to be passed to the Web Application Server. Parameters that contain multiple values are converted to several single parameters, and each one is passed individually to the Web Application Server. Data Foundation ADAPT Patch ID: The jobserverchild may loop indefinitely when a report that is based on a Business View is scheduled. This problem occurs when the report has a Data Foundation filter of Current CEUserName that references a table. Eventually, the CMC issues the following error message: "Object failed to run, due to an unresponsive Job Server Child process." Data Source ADAPT Patch ID: Memo fields in UNIX CE return incorrect data when the buffer size is fully occupied. The buffer size has been increased and the issue is resolved. ADAPT Patch ID: When the Crystal Reports Print Engine (CRPE) consumes all file descriptors on UNIX platforms, the process crashes and produces a core dump file. The CRPE gracefully stops processing and returns an error.

35 CR10WIN_EN_SP3 Data Source ADAPT Patch ID: Group Sort order is different than in previous versions of Crystal Reports when the native Btrieve driver for Crystal Reports 10 is us The native Btrieve driver uses the Group Sort order that was used in earlier versions of Crystal Reports. ADAPT Patch ID: Report objects will appear to have no database properties, when the following methods are used to add a report to Crystal Enterpris through the Crystal Import Wizard, the New Object option from the Crystal Management Console, or through saving the report to Crystal Enterprise from Crystal Reports. The cause of the problem is that the database properties for the report fail to be written. ADAPT Patch ID: The command SET ANSI_PADDING = OFF fails to disable pervasive CHAR columns and adjust the width of columns to equal the number of characters they contain. The cause of the problem is that, in Crystal Reports 10 and higher, the look-up buffer respects the field type and sets columns to mat the width of the defined field. So, if the number of characters in a column does not equal the width of the defined field, the column i appended with extra character spaces to equal the width of the field. Users can set a registry key to ensure that no extra character spaces are automatically appended to columns. The registry key is a string value named "DoNotPadWithBlanksToFillCharColumns," and it is stored in the following directory: Software\Crystal Decisions\10.0\Crystal Reports\Database\Btrieve. To enable the fix, set the value to YES. Users must first create the registry key, and then perform the following steps in Crystal Reports: 1) On the Database menu, click "Database Expert." The Database Expert dialog box opens. 2) On the Links tab, click Order Links. 3) Click "Link ordering is enforced," and then click OK. Users must decide to have their database follow a rule that applies equally to all columns. Based on that rule, apply the patch and create the registry key.