Allworx at a glance. Tx 92/24 Expander 24x

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1 Allworx at a glance Sophisticated, flexible top-of-the-line phone with 24 programmable function keys Huge and easy-to-read graphical backlit display Includes a High-Fidelity Voice Handset, hands-free speakerphone, built-in headset connectivity and an integrated Ethernet Switch, PoE Tx 92/24 Expander 24x Designed for companies of up to 150 employees per site Works with fully integrated T1/PRI, traditional CO and VoIP (SIP) Simple plug-and-play configuration with automatic detection Connect up to three Expanders and grow to 48, 72, or 96 programmable function keys Powered from the 9224 phone, no additional power needed 6x Designed for companies of up to 60 employees per site Works with traditional CO and VoIP (SIP) 9212 Px 6/2 Expander Plug-and-play expander connects extra traditional phone lines and stations to the Allworx System over LAN or WAN Compatible with the 24x and 6x, each provides six FXO ports and two FXS ports Up to three expander units can be connected Sophisticated, flexible phone perfect for employees who make or receive a high volume of calls 12 programmable function keys Supports multiple telephone lines Includes a High-Fidelity Voice Handset, hands-free speakerphone, built-in headset connectivity and an integrated Ethernet Switch, PoE Server Advantages Future Proof Pure SIP-based IP PBX Specifically designed for user marketplace (SMB) Easy to Configure Majority of features are standard Easy to Manage Remote management lowers costs As you grow No additional hardware expense Hassle-free install Configure as key system or PBX Easy changeover without aggravation or complication Supports familiar features adds new IP-based functionality Optional Advanced features are Site-licenses, not per user Optionally configured as Router, Firewall Low Total cost of Ownership 9202 LCD display Two programmable function keys Sleek, compact design Easy-to-use Cost-effective Ethernet Switch

2 Standard Features Remote IP Phones connect from anywhere Call Routes ring multiple phones, cell phones unlimited attempts, unlimited options, and unlimited possibilities Every user has 7 unique presence settings with 7 unique voic greetings Robust voic (8 or 16 port) included with every server Automated attendant Unified Messaging Voic to in one inbox SMS Text notification for messages My Allworx Manager comprehensive self management SIP trunks appear as regular lines for easy access Emergency 911 Alert Caller ID, ANI, DNIS, DID (when provided by Telco) Advanced Multi-site Communicate as one organization Global directory with global voic Uniform flexible numbering for global connectivity Transfers calls to and receive calls from anywhere Visual handset status from remote locations Disaster Recovery, Automatic failover Call Assistant PC-based attendant console Easy-to-use graphical user interface Seamless integration with any Allworx phone Drag-and-drop call processing Displays incoming and outgoing calls, outside lines, phone status for all users including remote and multi-site users Record any call with the click of a mouse Active calls shows all system calls Call History displays outgoing and incoming calls with sort and one-click dial Supports Microsoft TAPI for CID screen pops Automatic Call Distribution Distribute incoming calls effectively and fairly Linear Priority, Round Robin, Longest Idle, Ring All Agent Login from any phone for maximum flexibility Any Remote Allworx handset user can be an agent Supervisor status reports online; export call detail reports Supervisor management of queues and agents Comprehensive reports: agent productivity, abandoned calls, and many more Conference Center Secure conferencing ID and Password protection Centralized scheduling and moderation of calls Full administrative view of users and conferences Set up conference calls 24/7 Easy-to-use graphic user interface Seamless integration with Allworx systems and phones Ability to create recurring conference calls Dual Language Support Play prompts to multi-lingual customers English, Castilian Spanish and French Canadian Mobile Link iallworx application supported on Apple iphone and ipod Touch platforms Manage your presence settings, conference calls, call routes and messages from your mobile device For more information, call Allworx, visit allworx.com, or sales@allworx.com. Capacities at a glance 24x 6x Px Users Up to 150 Up to 60 0 Auto Attendants Central Office Lines SIP Analog Phones Voic 3 FXO expand to 21 1 PFT Unlimited SIP lines 5 FXS Ports expand to ports 1.5 hours per user 6 FXO expand to 24 1 PFT Unlimited SIP Lines 2 FXS ports expand to 8 8 Ports 2 hours per user 6 FXO ports 1 PFT 2 FXS Ports 6 Additional w/ 3 Px Conference Four 8 seat bridges One 8 seat bridge None T1/PRI Built-in N/A N/A Catalog at a glance x Server and Options N/A Allworx 24x Includes a T1/PRI interface, Data T1, LAN and WAN interface, 3 FXO lines, 5 FXS ports. Equipped for 24 users, expandable to 150 users, mirrored RAID drives * Allworx 24x 4 Year Extended Warranty Allworx 24x 1 Year Software Maintenance Plan * Allworx 24x 5 Year Extended Warranty and Maintenance Package Allworx Px 6/2 6 FXO ports and 2 FXS ports expander Allworx Px 6/2 Expander 4 Year Extended Warranty User Upgrade Option Expand 24x system from 25 to 48 users User Upgrade Option Expand 24x system from 49 to 100 users User Upgrade Option Expand 24x system from 101 to 150 users Dual Language Support Allows two languages for voice prompts Advanced Multi-site Primary Advanced Multi-site Branch Automatic Call Distribution Up to 10 queues distributing 32 calls Call Assistant PC based attendant console and power dialing Also needed with TAPI Driver ( MS Outlook ) Conference Center with administrator and user controlled security Mobile Link iallworx integration site license 6x Server and Options Allworx 6x Includes 6 CO lines and 2 FXS ports. Equipped for 30 users. Is expandable up to 60 users, Compact Flash * Allworx 6x 4 Year Extended Warranty Allworx 6x 1 Year Software Maintenance Plan * Allworx 6x 5 Year Extended Warranty and Maintenance Package Allworx Px 6/2 6 FXO ports and 2 FXS ports expander Allworx Px 6/2 Expander 4 Year Extended Warranty User Upgrade Option Expand 6x system from 31 to 60 users Dual Language Support Allows two languages for voice prompts Advanced Multi-site Primary Advanced Multi-site Branch Automatic Call Distribution Up to 10 queues distributing 16 calls Call Assistant PC based attendant console and power dialing Also needed with TAPI Driver ( MS Outlook ) Conference Center with administrator and user controlled security Mobile Link iallworx integration site license Handsets Allworx 9224 VoIP Phone 24 programmable buttons Allworx Year Extended Warranty Allworx Tx 92/24 Expansion unit for Allworx 9224 phone Allworx Tx 92/24 4 Year Extended Warranty Allworx 9212 VoIP Phone 12 programmable buttons Allworx Year Extended Warranty Allworx 9202 VoIP Phone 2 programmable buttons Allworx Year Extended Warranty * Eligible for the first 90-days. P/N: Allworx Corp, a wholly owned subsidiary of PAETEC Holding Corp. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.

3 1. Class of Service Class of Service (CoS) allows System Administrators to set up and manage users and handsets much more easily and quickly than before. Class of Service functionality consists of three (3) components: User Templates, Handset Preference Groups, and Dialing Privileges Groups. User Templates User Templates ease the setup and administration of users. Templates with common user setups can be applied to users, configuring all of their settings in one step. In addition to the default System User template, new User Templates can be easily created by the Administrator. The Admin page will display a table containing all the templates, with options to View (modify), Copy, and Delete. The user listing now displays the associated template of each user. From the Template page, the System Administrator is able to view all the users associated with the template. Individual settings can be overridden within each user s Modify page. Overridden settings will be denoted with an exclamation point (!). When settings in a template are changed, the changes are not automatically adopted by users associated with the template. The templates must be re-applied in each user s Modify page. When applying a template, the System Administrator can apply all settings or keep previously-overridden settings at their current values. User Template Settings The following is the list of user settings that can be configured within the User Templates: System Features Enable Voic Maximum Number of Voic s User has permission for Off-Site Access to outside lines (by dialing 7 from voic Main menu) User has permission to modify extension s call routes User has permission to send voic to all users (by dialing 9 from voic Send menu) User has permission to create conferences User has permission to reset Call Queue statistics Call Assistant Active Calls [Brief Display / Full Display / Not Displayed] Maximum size Universal Inbox Default Language Operator Extension (used when caller dials 0 when leaving voic ) Follow Me Calling Password required to accept calls Require caller to record name Auto Attendant Selection (user is included in Dial-By-Name and Dial-By-Directory menus) Auto Attendant 1 Auto Attendant 2 Auto Attendant 3 Auto Attendant 4 Auto Attendant 5 Auto Attendant 6 Auto Attendant 7 Auto Attendant 8 Auto Attendant 9 System 7.0 Release Notes, Page 1

4 POP3 Mail Transfers and Voic messages message only No messages VPN Settings Allow VPN Settings External POP3 Accounts Poll Period User settings that are NOT included in User Templates Follow Me Calling Primary Phone (used for quick transfer from cell phone) Voic Notification and Escalation Notification and Escalation Disabled Notification Mode Escalation Mode VPN Settings VPN Password External POP3 Accounts Mail Server / Username on Mail Server / Password Handset Preference Groups Handset Preference Groups allow groups of Allworx handsets to share a common set of preferences. Each Allworx handset can only be assigned to one Handset Preference Group. Changes made to a Handset Preference Group will take effect upon the next reboot of any Allworx handset assigned to the group. The SIP and Analog Handset tables display the associated Handset Preference Group of each handset. From the Handset Preference Group page, the System Administrator is able to view, add, and remove any of the handsets associated with the group. Unlike with User Templates, changes to settings in Handset Preferences Groups are automatically applied to the handsets in the group. Handset Preference Group Settings Handset Preference Groups include the following options: Station Mode Call Assistant / TSP Driver (TAPI) Display Call Assistant Display Mode Call History Size Clock Mode Codec Preference Order Daylight Saving Time Hold Button Mode Hold Reminder Mode Hold Reminder Timeout Jitter Buffer Size System 7.0 Release Notes, Page 2

5 Message Waiting Indication Off Hook Digits Dialed Paging Mode Redial Memory RTP Media Port Range SIP NAT Keep-alive Interval SIP Port Time Zone Audible Dialing Auto On Hold Auto Retrieve Calls Call Supervision Call Timer Display Caller ID Display Configuration Menu DTMF Playout Intercom Auto Answer Keypad Dialing Line Appearance(s) Use Dial Plan Off Hook Auto Answer Off Hook Ringing On Hook Ringing Visual Ringing Dialing Privileges Groups Dialing Privileges Groups define a common set of dialing privileges for use by a handset Call Appearance(s). Each handset Call Appearance will be assigned to a Dialing Privileges Group, and each Dialing Privileges Group will contain the following options: Name, Emergency Service Group, Outside Line Selection Method, Toll Restriction, and Call Appearances Assigned to Group. The Allworx Admin page has been modified to include a Dialing Privileges Groups table, with options to View (modify), Copy, and Delete groups. Unlike with User Templates, changes to settings in Dialing Privileges Groups are automatically applied to the handsets in the group. Dialing Privileges Groups Toll Restriction The server shall support Toll Restriction through the use of two tables: Blocked Numbers and Exceptions to Blocked Numbers. By default, all numbers are allowed unless they are listed in the Blocked Numbers table. The Exceptions table should have more specific entries than the Blocked Numbers table. As examples, if the Blocked Numbers table contains 1 and the Exceptions to Blocked Numbers list contains 1800, then toll-free numbers can be dialed, but not any other long distance number. If the Blocked Number table contains a complete number (e.g ) the Exceptions to Blocked Numbers list need not allow other similar numbers (i.e. 1585), as that is already implied. Dialing Privileges Groups Call Appearances Assigned to Group From the Dialing Privileges Group page, the System Administrator is able to view, add, and remove any of the handsets associated with the group. Any handset removed from a group will automatically be assigned to the server s default Dialing Privileges Group. System 7.0 Release Notes, Page 3

6 2. Programmable Dial Plan Extensions can now match DID numbers Allow * for internal functions Flexible Default Trunk Group access Programmable Dial Plan Rules The Admin page allows System Administrators to change the leading digit for all dialing patterns, within limitations: 1. Extensions must be a consecutive range of 200 numbers (or 2000, when using 4-digit extensions). Eight ranges are available: ; ; ; ; ; ; , The asterisk ( * ) can be used as a leading digit for PBX/Internal functions (e.g. 4xx). It is not available as a choice for other dialing patterns. 3. Certain International markets use 9 for the PSTN operator and 0 for external dialing. These are now switchable. 4. The Enterprise dialing ( 8 range) can be moved, allowing this to be used as an additional range for external dialing. Programmable Dial Plan Selection The dial plan programming provides of the following choices: Name Default Possible ranges Extensions ; ; ; ; ; , Operator 0 Remaining of 1 9 and 0 External calling 9 Remaining of 1 9 and 0 2nd External calling/ Enterprise calling 8 Remaining of 1 9 and 0 Internal Station access 5nnn Remaining of 1 9 Speed Dial , 34xxx Remaining of 1 9 Voic Multi-site Call Pickup Call Park PIN Code external calling 61xx, 62xx 60yyxxx 71xx, 72xx 70x 78 + PIN code Remaining of 1 9 Remaining of 1 9 Leave Message 31xx, 32xx Remaining of 1 9 PBX Functions: Door Relay Conference Center Auto Attendants Call Queues Call Forwarding Paging 4xx n 44nn 45xxx 46n Remaining of 1 9 and * System 7.0 Release Notes, Page 4

7 Internal Dial Plan In the Dial Plan page, the current dial plan will be displayed in a table as above. A modify link will allow the System Administrator to change the dial plan. When the Administrator clicks on modify the server will present a new Internal Dial Plan Modify page. The same Internal Dial Plan table will be displayed with an additional column on the left side. The new column will contain a list box containing valid choices for the leading digit for each dial plan entry. The list boxes will contain only valid choices. It is recommended that the Administrator make changes from the top of the table to the bottom. Each time a list box is changed in a row, the page will automatically update the current row and all rows below it so that legal values are always set in the table. System 7.0 Release Notes, Page 5

8 3. Call Supervision Within call centers, a common request is to allow a supervisor to train agents by listening to a live call or to listen and/or speak to one or both parties in the same call. With Release 7.0, this capability will be available on Allworx phones. The new Call Supervision PFK can be set to Silent Monitor or Barge in. The existence of this PFK on a phone allows that phone to initiate supervision calls. Each Allworx phone can be configured from the System Administrator s web page to accept supervision calls from other Allworx phones. The default for this setting is disabled. To place a supervision call, the user will press the Call Supervision PFK and enter an extension or press a DSS/BLF key for the phone to be monitored. If the PFK is configured for Silent Monitor, the recipient of the supervision call will have no indication that the call is being monitored. If the PFK is configured for Barge in, anything the supervisor says will be heard by both participants in the call. Users can switch between Silent Monitor and Barge by enabling or disabling mute using the Mute button. If the original call ends, the supervision call is terminated. The supervision call also ends when the recipient s phone is put on-hold. The supervisor can put the call on hold and remove it from hold without affecting the state of the supervision session. However the supervisor is prevented from parking or transferring the supervision call to another phone. The supervisor is allowed to conference in another participant. Call Supervision between sites Calls on remote site phones can be supervised. Call History The Call History for phones that have been supervised will not have any record of that call. CDR Supervision calls appear as a normal call between stations in the Call Detail Records. Live Calls displays will show two calls (initial call plus supervision call) to the recipient s phone. System 7.0 Release Notes, Page 6

9 4. Enhanced PFK Administration Introduction Since the introduction of the 9224 model phone with optional TX sidecars, it is possible to have up to 96 PFKs defined on a single phone. The Enhanced PFK Administration will give the System Administrator of the Allworx system more flexibility in manipulating the configuration of the PFKs on any Allworx phone. Moving Up and Moving Down With Enhanced PFK Administration each PFK button has an option to move the selected PFK up or down. This can be done with the addition of Move Up and Move Down links. These links will be in the form of icons and will appear in a new column to the right of the PFK table. These icons allow the System Administrator to swap a PFK definition with the PFK above or below the selected PFK. PFK Insertion and Deletion In addition to the above Move Up and Move Down features, links will be made available to delete or insert a PFK from a phone.. These links will be in form of icons and will appear in the new column to the right of the PFK table (following the Move Up and Move Down icons). The deletion function will assign the selected PFK Not Used. Any PFKs below the deleted will be shifted up by one location causing the very last PFK on the station will become Not Used. The opposite occurs with the insert operation. System 7.0 Release Notes, Page 7

10 5. Call Assistant 2.2 Call Assistant Active Calls Switchboard Tab The Active Calls feature displays all active calls across the Allworx system. The following information will be shown for each call: Start time Call duration Originating Caller ID Destination Caller ID The System Administrator is able to configure a user s Call Assistant such that the Active Calls tab will be either: not viewable, viewable but without any Caller ID information, or viewable with full Caller ID information. Call Assistant Support of Private Handset Information The Administrator is able to configure each handset such that its status information is displayed as normal, not displayed at all, or the handset is not shown on the Directory tab. If the handset status is set to not be displayed, the handset will appear in the idle state. If the handset is configured to not be on the Directory tab, the Call Assistant user will not be able to dial the extension unless the user dials it explicitly using the Dial Pad. Call Assistant Scrollable and Selectable Switchboard Tabs With additional switchboard tabs, the horizontal space to display the tab may be insufficient. This feature permits the tabs to scroll horizontally when necessary using scroll buttons. Complementary to scrollable switchboard option is the ability to select which tab(s) to display. A new switchboard option has been added to the Options menu. Selection of this item will bring up a dialog box allowing the user to indicate which switchboard tabs to display. System 7.0 Release Notes, Page 8

11 6. Allworx Phone Security Features The Plug and Play features of the Allworx product are great from an ease of use standpoint, but many times security and convenience are mutually exclusive of each other. Prior to Release 7.0, a potential security problem was that anybody with an Allworx IP phone and access to a LAN network drop could plug in a phone and start making calls. A new layer of security has been added for the Plug and Play feature of Allworx handsets. Handsets configured on the system prior to the upgrade will continue to plug and playable regardless of the new security settings. Disable Handset Creates via LAN Plug and Play This option prevents the ability of adding handsets to the system using the plug and play feature when directly plugged into the network s LAN. By default, this option is disabled to preserve historical system operation. When enabled, any phones plugged into the LAN side of the Allworx server must be manually added to the system from the system Admin page. Disable Handset Creates via WAN (Remote Phone) Plug and Play This option prevents the ability of adding handsets to the system using the remote plug and play feature over a WAN connection. By default, this option is disabled to preserve historical system operation. When enabled, any phones attempting to register to the Allworx server, through the WAN of the Allworx Server, using the Remote Plug and Play Secret Key must first be manually added by the System Administrator. System 7.0 Release Notes, Page 9

12 7. Allworx Packet Capture Tool The Packet Capture Tool is a network sniffer utility that logs all network communications sent and received by the server. The most common problems that this tool would be used for are: Network routing problems Identify missing RTP streams in VoIP calls (e.g. one-way audio) Saturated NAT stack (i.e. port spoofing problem) Debugging T1/PPP frames when configured in 7-bit or 8-bit data modes The utility is a capture-only tool. It does not perform any analysis for user display. The captured data is available in the PCAP library format that can be loaded into WireShark (Ethereal) and various other packet analysis tools. The following are the utility s options and controls: Capture from LAN and/or WAN The Packet Capture Tool allows the operator to specify capture of the LAN interface, the WAN interface or both. Data storage and retention The data is written to the server s local disk/cf during capture. Once logging is stopped, the file can be downloaded to the System Administrator s PC. Packet Capture files are retained across reboots until the next capture is performed. Capture mode The utility allows the operator to capture data for a specified period of time up to an hour or in a sliding window mode that retains the last hour of data prior to when logging is manually stopped. Capture traffic from specific IP addresses Allows the user to limit logging to specific source or destination IP addresses. System 7.0 Release Notes, Page 10

13 8. User and Handset Import/Export System Administrators will be able to transfer settings from one server to another by exporting the settings from one and importing them into another. This will ease the task of upgrading a site from one Allworx server model to another model. Not all settings can be transferred in this way. The following is a list of the settings that can be exported and imported: User Info: Login Name Full Name Password Primary Extension User Presence Call Route Details Phone Info: Owner Description Internal Caller ID Name Internal Caller ID Number Phone Type Phone Model MAC address Internal Station Number PFKs System Extension: Extension Display Name Call Route Details System 7.0 Release Notes, Page 11