Introduction to Mobile Services for Libraries

Transcription

1 Introduction to Mobile Services for Libraries

2 Objectives By the end of this class, students will: Understand the range and variety of available mobile devices libraries are offering to users Review and evaluate mobile devices for library use using a range of resources Access information through quality mobile applications Integrate mobile devices and applications into library services

3 Handheld technology: The social impact Capturing current events in our news cycle No texting while driving laws Device wars?

4 So what are we talking about? Information at hand The mobile web Fast & convenient no matter where you are!

5 Content on the move Web sites QR Codes Library instruction Databases Social media (library related) A variety of messaging applications and services

6 Goin Mobile Always on (well, most of the time): Web-enabled mobile devices provide around-the-clock access to the Internet Location-Aware: Many of today's smartphones and tablets have global positioning system (GPS) capabilities, which make them aware of where they are at all times. Limitless (mostly): the mobile Web includes the whole Web, not only those sites specially designed for mobile browsing. Access to all the same online resources that they would find via their desktop computer. Interactive: Users can create content, such as photos and videos taken with their camera phones, share and rate media, make comments, write blog posts, tag resources, and form connections on social networks.

7 From the field and to the sky Our students, faculty, and staff can now access much of our e-content from a street corner, park, dorm, airport, or anywhere mobile devices can be used. Steven E. Smith, associate dean for Collections and Services at Texas A&M University Libraries.

8 Challenges Cost for device Serving so many devices & which device Cost for service Finding made-for-mobile content on the internet Creating mobile content Asking ourselves--what do we offer? Surveying: what patrons want and need

9 Libraries & the mobile move General information, Apps Real-time computer availability for example! Mobile access, databases, OPACs Docking stations Services Reference Send to cell services Notices

10 Choosing a device: What s out there? Feature phone Smart phone e-reader Tablet Phablet Up next: wearable computer --Apple Watch Head mounted display (Google glass)

11 Stats and services Pew Internet & American Life Project

12 2013 Report, Library Services in the Digital Age Service: An online research service where you could pose questions and get responses from librarians 73% of those in the survey said they would be interested in this as a service

13 A program that allowed people to try out the newest tech devices or applications 69% of respondents say they would be interested in a technology petting zoo program that allowed people to try out the newest tech devices or applications; some 35% say they would be very likely to use such a service.

14 Guide: Device petting zoo TechSoup: Gadget Instruction edge-benchmarks-gadget-instruction

15 A cell phone app that allows you to access and use library services from your phone and see what programs the library offers Overall, 63% of respondents say they would be likely to use library a cell phone app that would allow them to access and use library services from their phone; some 35% say they would be very likely to use such an app, including 45% of smartphone owners and 41% of tablet owners.

16 Mobile App challenges Staff knowledge/programming Vendors (Boopsie is the biggie) Testing Services

17 There s an app for that! DCPL GaTech NCSU Duke OCLC Create your own or recommend for use!

18 Ga Tech app

19 e-book readers already loaded with the book you want to read Overall, 58% of respondents say they would be likely to check out pre-loaded e-readers if their library offered them; some 26% say they would be very likely to take advantage of this service.

20 Classes or instruction on how to use handheld reading devices like e-book readers and tablet computers About half (51%) of respondents say they would be interested in classes on how to download library e-books to handheld devices, including 23% who say they would be very likely to take these classes.

21 Computer class lesson plans Iowa State Library and ideas infolit/toolkit/compplans Edge Assessment Tool Kit community-value/digital-literacy

22 Discussion: What other services are you hearing about/considering? A few suggestions to spark us off: Augmented reality (check out What Was There? ) Geographic services Notification services (ILS, Instruction Mass SMS for polling/marketing Polling?

23 Getting your services noticed Often begins with library web page Word of mouth Instruction / guides/ tutorials Promotion in the community around campus Examples of library web pages promoting mobile: UVA: Ford Memorial (IL):

24 More strategies: getting your services out there Home page, blogs, existing social media Promote services, collections, and access Incentivize participation in the mobile environment

25 At the reference desk/ In the classroom

26 Back to basics Mobile devices straddle the intersection of three significant industry trends: computing, connectivity, and the cloud Quick and to the point Customizable

27 Laundry lists of mobile applications AASL, Best Apps for Teaching and Learning American Libraries, 40 Great Apps for Mobile Reference and Outreach 60 Apps in 60 Minutes (Joe Murphy) Federal Mobile Apps Directory IPL Apps for News and Current Events

28 Mobile access to information General info or website Databases Personalized messages and notices Facts, information, sometimes with greater efficiency

29 Mobile sites= simple

30 Database service providers gone EBSCO WorldCat IEEE RefWorks LexisNexis Gale Plenty more out there An example of services and M-wiki: mobile UVA:

31 Mobile Reference Services Text a Librarian/MOSIO Libraryh3LP

32 Best practices: reference Staffing Text questions to us Monday through Friday, 1:00 PM - 6:00 PM. We will respond as soon as possible during those hours. Questions not answered by 6:00 PM will be answered after 1:00 PM the next service day (M-F). Questions sent outside of service hours receive an automated response and are answered the next service day. Please be aware that some text messages can be delayed or even fail due to problems with the connections between different telephone carriers. (San Josè Public Library) Individual vs. institution communication What to implement?

33 Instruction Great guide from the Colorado Association of Libraries: teaching-mobile-devices

34 What do you think would be the primary benefits of using mobile devices in education or the library?

35 Fun in the classroom Integrating mobile into instruction Polls (like clickers ) PollEverywhere Using mobile to expand instruction Augmented reality The once hated scavenger hunt

36 Handheld Librarian Computers in Libraries TechCrunch, WIRED, NPR

37 Mobile Devices, Reviews/ Evaluation tools WIRED online CNET Consumer Reports TechRadar PC Magazine

38 Parting thoughts Who are your users? How will you get to know them and their needs? What needs can be addressed via mobile services? What devices are in use? Is this the right thing for us right now? You don t have to achieve a complete mobile library experience overnight!

39 Thank You for Attending!