SECURING BETTER SERVICE

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1 Technogroup IT-Service GmbH Phone + 49-(0)-6146 / Telefax + 49-(0)-6146 / hotline@technogroup.com Technogroup IT-Service GmbH Feldbergstrasse 6 D Hochheim SECURING BETTER SERVICE

2 »Our employees are our potential and only motivated employees are good employees.«g. Dieser»Mutual trust and teamwork are the basis of our business philosophy, and our customers notice it.«c. Fischer 03 > WELCOME TO TECHNOGROUP Since the founding of Technogroup in 1990, we have managed our company ourselves, which is how we always guarantee our customers expertise and passion. And our success has proven us right: it is not least because of our highly motivated employees that Technogroup is today one of the leading manufacturer-independent IT service providers in Germany. Thus in recent years well-known major customers from industry, bancassurance and public administration have again and again opted for Technogroup. Of course our nationwide, fast-responding service network also plays a part in this.

3 The Technogroup Success Story years of Technogroup IT-Service GmbH Founding of Technogroup IT-Service AG in Switzerland Founding of Technogroup IT-Service AG in Austria Opening of our Düsseldorf branch office Takeover of Pertis GmbH Opening of our Stuttgart branch office Opening of our Hamburg branch office Opening of our Hanover branch office Establishment of our high-availability backup data center in Frankfurt Opening of our Berlin branch office ITIL-certification of all Technogroup employees Opening of our Karlsruhe branch office Opening of our Munich branch office Merger of Technotron and Technoparts to form Technogroup IT-Service GmbH, with Claus Fischer and Gebhard Dieser as the general managers Establishment of our backup data center in Hochheim Relocation of our Hochheim headquarters to a building of its own Spin-off of Technorecycle to form an independent company ISO-certification Founding of Technorecycle Büromaschinen Verwertung GmbH General manager Claus Fischer Founding of Technoparts Elektronik Vertriebs GmbH General manager Gebhard Dieser Founding of Technotron Computer Service GmbH General manager Claus Fischer 05 > WE SET STANDARDS To live up to maximum standards, as early as 1995 we were one of the first IT service companies to introduce certification in accordance with DIN EN ISO We now additionally ensure our quality through ITIL, one of the most powerful and most advanced IT standards worldwide. As a committed member of the Federal Association for Information Technology, Telecommunications and New Media, Technogroup also plays a leading role in defining and implementing performance standards and security standards.

4 Our Europe-wide presence 07 > WE OPERATE HANDS-ON You have a high-performance and highly sensitive system environment, and we ensure that it is available. We are always available for you: 24 hours a day, 365 days a year, at any location. We're flexible so that you remain so. Our service staff provide support for your entire systems, regardless of the manufacturer and precisely tailored to your needs. With customised service-level agreements, or "SLAs", we guarantee service concepts to meet your requirements with efficient processes and an optimum cost structure. Securing Better Service is what to expect from us. And if you are expending into new markets abroad, we are already there and ready to guarantee maximum availability!

5 IT Services: System maintenance On-demand service Technical support In-house repair centre and exchange service IT Sales: System brokerage Financing and leasing Spare parts trading IT Consulting: Professional services System sizing and availability Backup services Training 09 > WE COME RIGHT ON CUE It usually has to go fast: When you need replacement components for your system, we supply and install them in a short period of time. We keep all important spare parts always available for you at our spare parts warehouse, the largest manufacturer-independent one of its kind nationwide. Our decentralised logistics and service network allows guaranteed timely delivery and installation, reducing the risk of a system failure to a minimum. In addition to all spare parts, we also supply at short notice complete midrange servers, mainframe systems and all the compatible IT components all with a full warranty, of course.

6 Our SLAs for the most demanding requirements Service hours Telephone response time Technician arrival time Recovery time Preventative service Online service Online monitoring Call management 7/24 15 minutes 2/4 hours 6/8 hours Proactive Remote System monitoring ITIL standard 11 > WE ARE IMMEDIATELY AT HAND Our service staff are more than just friendly. They are professionals, who can immediately provide the help you need. In direct exchange with our technicians, you will get fast and competent answers even to difficult questions. The SPOC (Single Point of Contact) principle is one of our company's most important policies. In addition to comprehensive service at the highest level, we also, of course, offer cost-optimised solutions tailored to requirements for small and mid-sized businesses.

7 13 > WE SHOULDER RESPONSIBILITY The IT environment is the basis for our customers' business success, and its availability is our business a responsibility we are glad to shoulder. Important for us is our commitment to our ecological environment and society. Technogroup has in recent years been able to offer traineeships to a steadily increasing number of young people and open up future prospects within our company. Continuous further-education and qualification programmes for our staff guarantee personal development and maximum motivation. Our contribution to environmental protection is the economical use of resources. This also includes professional disposal, recycling and refurbishment of spare parts.

8 Training hardware: IBM HP SUN HDS FSC Dell Cisco EMC 2 Storage systems SAN Connectivities Printers Training software: IBM operating systems z/os, AIX, i5/os HP operating systems HP/UX SUN operating systems Solaris Linux for IBM 15 > WE GET YOU GOING Continuously growing complex IT structures require know-how at the highest level. Our employees keep it running and are always up-to-date with the latest developments in technology. This expertise is our most important asset. And you profit from it, because our specialists are glad to pass on their knowledge. In our practically oriented seminars at your premises or at the Technogroup Computing Centre, you can have your employees trained to be highly qualified specialists in the hardware and software environment you want to specialise on.