Otis Joyner. Phone: Pearl Ave., Crofton, MD BRIEF INTRO

Transcription

1 Otis Joyner Phone: Pearl Ave., Crofton, MD BRIEF INTRO Mr. Joyner is a results-driven visionary with a strong background in program management, network engineering, and over 25 years of experience in Information Technology project management; IT analysis, the implementation of new network strategies, processes and technologies that can position any company, department, or government agency to effectively compete in the growing global marketplace. WORK EXPERIENCE OST Global Project Manager May 2013 Present Manage the proof of concept for NETL.DOE.GOV of Microsoft Office 365 Government Cloud. Manage the configuration of the Microsoft Office 365 Tenant. Managed 35 contractors hired to analyze the current WAN/Network infrastructure, MDM, security, policies, and systems. Managed the creation of over 25 documents outlining the needed changes, requirements, and policies need at NETL to ensure a smooth transition to Microsoft O365. Managed and designed the Active Directory Federated Server Farm 2.0 with Windows Serve DataCenter 2012 to support single sign. Executive Briefs and demonstration to management and stakeholders on the ediscovery and Change Management tools available of Microsoft Office 365 in the cloud. Development of project plan to move NETL.DOE.GOV s 2000 users from Groupwise on premise system to Microsoft Office 365 Government Cloud solution. Manager of NETL.DOE.GOV s move from Groups to Microsoft Office 365 government cloud. Developed over from GroupWise system to Microsoft Office 365 with SkyDrive Pro and SharePoint 2013 in the Cloud. Developed network diagrams for the implantation of Quest Coexistence, migration, and archive servers with the NETL.DOE.GOV WAN. Developed network diagrams of the Microsoft AD Directory Service, Federation Service, and Right Management implantation needed for the implantation of O365. Design and configured ediscovery SharePoint site with O365 Design and configured a Record Management SharePoint site with O365 Managed the implementation of Microsoft AD Federation Service at NETL.DOE.GOV Developed and implemented Brown Bag training at NETL.DOE.GOV. Developed possible ediscovery workflow using O365 IBM SAN configuration, implementation, and maintenance IBM Blade Chassis and Servers Implementation and support IBM SAN Storage Array implementation, and maintenance Otis Joyner 1

2 Document project plan using Microsoft Project 2010 and Microsoft Visio. Microsoft SharePoint 2010 design, implementation, and maintenance Implemented and maintained Microsoft SQL Server 2008 Cluster Implemented and maintained Active Directory 2008 users, groups, and machines Generated documents, procedures, and policies for the Enterprise Architecture, Systems Development Lifecycle (SDLC), and Systems Engineering Lifecycle (SELC). Performed backup of all data, databases, and servers. Planned Disaster Recovery Plan (DR), requirements, and sites following DHS and NIST guidelines and recommendations. OST Global January 2004 April 2013 Project Manager Manage/Supervise the IT Support staff of twelve (12) IT personnel for Headquarters Office of Border Patrol (HQOBP). Customs and Border Protection (CBP). Department of Homeland Security (DHS) Daily support for CBP and HQ Office of Border Patrol Executive staff such as the Commissioner of CBP, Chief, and Deputy Chief. Manage the configuration, issuance, and cell phone billing of Blackberry devices Evaluate, recommend, configure, and support software intended to secure automated systems from unauthorized use, virus, and malware that could compromise a computer system, the network, or WAN. Design, supervise the installation, and procured the funding for the HQOBP Conference room upgrades. Manage Wireless Program and account for the HQ Office of Border Patrol Document potential threats in accordance with NIST guidelines. Document and track end user issues using the OIT Remedy ticket tracking software. This information is used to build a database of issue resolutions, track resolution times, and adhere to SLAs. Designed, supervise the installation, and procured the funding for the A/V products installed in the HQOBP executive staff offices. Managed the migration of the HQOBP staff from Lotus CCMail to Microsoft Exchange server 2003 with Outlook Supervised and managed the HQOBP.CBP.DHS.GOV laptop encryption process. Manage the collection of information from national field offices in order to map the current physical WAN network design of Border Patrol within all 21 sectors. Manage the design and update of the future network WAN infrastructure for Border Patrol. Administer one (1) Microsoft Exchange 2003 server, one (1) Blackberry Exchange server (BES) and three (3) Lotus CCMail post offices. Assist the OBP Local Property Officer (LPO) with assigning, verifying, tracking and hardware to individuals stationed locally or around the nation and the equipment assigned to support an area such as servers. Planned and managed the migration of the Headquarters Office of Border Patrol from CCMail to exchange with Blackberry wireless and wired capabilities conforming to the standards set by HQOBP.CBP.DHS.GOV. Advise on the acquisition, configuration, installation and maintenance of production servers for SQL, Oracle, and Exchange and data/print server. Report to Executive staff daily, weekly, and monthly, the progress of national projects concerning the installation of routers, switches, WAN circuits and/or servers. Outlined and implemented skill set for the IT staff. Oversee the day-to-day network, desktop, and application support for the office. Otis Joyner 2

3 Educate and inform end-users of OBP.CBP.DHS.GOV staff of CBP s security policies and procedures. Report any and all security related infractions or vulnerably to the DHS. Computer Security Incident Response Center. (CSIRC) Work with CSIRC to resolve all security related infractions that happen within OBP such as the sending of classified files using blackberry devices. Supervised the IT staff, encouraging and outlining the fields of IT that they must gain knowledge, such, MS Exchange, Outlook, Windows XP, and web development. Supervised and installed the Mobikey technology and software Wrote end-user instructions on using the Mobikey, Remote Access using VPN fob, and Blackberry devices. Exec Staff and end-user instructions on the user of the Mobikey Ensure IT staff follows all policies and procedures are followed according to the CBP Information Systems Security Policies and Procedures Handbook, CIS HP C. Generated reports on IT hardware, software, or Blackberry devices that do not meet the OIT standard and could be security vulnerabilities. Presented findings to OBP Exec Staff and mangers to advise of needed upgrades and assist with budget forecast for the future. Sanitized computer hard drives and blackberry devices per the standard of OIT and DHS security. L-3 CORPORATION,GSI, and IMC Divisions February 1999 January 2004 Program Manager Supervised the current and future network designs for the company and clients by creating new partnerships, business opportunities, and move L-3 IMC Corporation to the top of in the Information Technology industry. Designed, developed, implemented and maintain the Network Architecture with Internet access, VPN with CISCO routers and Pix(s), and RAS for International Microwave Corporation. Designed, configured, and maintain NT 2000 domain, with Exchange server 2000 for internal and SMPT , Internet Information server 5.0 for the website, Outlook Web Access, TCPIP printing, DHCP, DNS, PPTP, Remote Access and Outlook Web Access for IMC. Designed, implemented, and maintain the Headquarters Coordination Element (HCE), a crisis command center for the Headquarters of Border Patrol, Border Patrol regional and district offices. Responsibilities include designing, develop, implement, and maintain the Network Infrastructure (router, switches and hubs), Windows NT 4.0 and 2000/2003 servers, servers (Exchange 5.5/ 2000) and Intranet servers (IIS 4.0), Video Teleconferencing, and Audio Visual Presentation equipment for the HCE and the duplicate crisis command centers around the country. Analyze, test, recommend and purchased computer, A/V, and network hardware for the HCE. Developed Statement of Work, coordinate bid proposal, and supervised construction of rooms. Research, design, and supervised coding of enterprise level relational database with GIS mapping for Headquarters Border Patrol. This database was designed with a web front end using Internet Explorer 5.0 and SQL 7.0 as the back-end. Wang Global January 1998 February 1999 Sr. Network Engineer Design, develop, maintain and implement Networking Architecture for customer deployments. These efforts included, evaluation, selection, implementation, and maintenance of MS Windows NT Network Operating System, PDC and BDCs, MS Exchange server 5.5, X.400, WINS, DNS, RAS, SMPT, File and TCPIP print servers, PPTP, and Video Teleconferencing. Managed technical and pricing proposal teams. Provided input in pricing strategies. Otis Joyner 3

4 Entex Information Services June 1994 January 1998 Sr. Systems Engineer Account management of the Entex contract with Microsoft. Managing Engineer on site at the Microsoft office in Washington, D.C. Design, developed, implemented, and maintained Networking Architecture for customer. Designed, configured, implemented, and maintained, PDC and BDCs, MS Exchange server, File and TCPIP Print Servers, Remote Access Service server with analog and digital lines, DHCP server, DNS server, and Wins server for 300+ users. Design, developed, implement, and maintained Technical Briefing room for Microsoft. This room was used as a high profile presentation room for high profile customers of Microsoft. In this room I, design, developed, implement, and maintained high-end server and workstations with the latest and greatest products of Microsoft. Configured and maintained all servers, workstation, laptops, personal printers and networked printers, for 300+ user onsite and offsite. Freddie Mac April 1992 June 1994 Lead Computer Tech Managed a team of 9 computer technicians for the computer refresh for Freddie Mac HQ for users Supervised the computer tech team during new computer installs and old computer removals. Preformed network cable connection punch down in closet Installed and maintained personal and network printers and provided end user support. Developed tracking system for new and old equipment. QUALIFICATIONS MCSE; MCT; PMP, ITILv3; CCNA; A+; HP Computers, Laptops, servers, printers, and scanners; Dell servers, laptops, and workstations; IBM Servers, Blades, and SANs. Certifications in progress: CISSP certification SUBJECT MATTER EXPERT (SME) Microsoft Server NT, 2000, 2003, 2008, DataCenter 2012 R2 Microsoft Exchange server 5.5, 2000, 2003, 2008, 2010, 2013(Cloud) Microsoft Office 365 with SkyDrive Pro and SharePoint 2013 MaaS360 MDM Solution ediscovery with O365 Records Management with O365 and SharePoint Change Management Network Design, Implementation, and Administration Microsoft Active Directory 2.0 DS and Federated Server Farm design, implementation, and maintenance. Microsoft Services & Exchange Site Design Microsoft SharePoint Server 2010 Otis Joyner 4

5 Blackberry server and devices, activation, installation, and support Wireless Network Design, Implementation, Integration, and Administration TCPIP, DNS, and DHCP Cisco Routers, Switches, PIX Firewall and Remote Access with Cisco VPN Client Cisco Wireless networks design and Access Point Configuration Microsoft Windows 95, 98, 2000, XP Pro, Windows 7 Pro Video Teleconferencing using Polycom and Polycom Visual Concert Microsoft Office Pro & Outlook 5.5, 2000, XP, 2003, 2010 Microsoft Project and Project Server 2000, 2002, 2003,2007, 2010, 2012 Microsoft Visio Pro 2003, 2007, 2010 Adobe Acrobat Pro 5.0, 6.0, 7.0, 8.0, 9.0, 10.0 Adobe InDesign CS 5; Connect; Adobe Photoshop 6.0 Omni Page Pro 14,15,16, 17 Pinnacle System Studio Pro CD/DVD copier and printer Canon High speed document scanners Microsoft SharePoint; LIVEMEETING; and NetMeeting Dell and IBM SAN Design, Implementation, and Service Route 1 Mobikey devices, installation, configuration, and support REFERENCES References available upon request. Otis Joyner 5