Student Information Systems (SIS) Updates

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1 EPIC BULLETIN BOARD Student Information Systems (SIS) Updates FEBRUARY 2016 February 24 10:50 AM: Laserfiche Upload Service Interruption The Laserfiche Upload issue has been resolved. February 24 8:09 AM: Laserfiche Upload Service Interruption We are aware that the Laserfiche Upload. An update to the program had problems. A ticket with Server Support has been created. There is no ETA at this time. February 18: End of Course Report Service Interruption February 17: Documents Applications (Laserfiche) Service Interruption A Laserfiche operation timed out at approximately 8:23 a.m. All Documents applications should resume shortly. Please try again in a few minutes. February 11: End of Course Report Service Interruption February 10: End of Course Report Service Interruption February 5: Report Server Service Interruption The Report Server has been restored as of approximately 11:15 a.m. February 4: Report Server Service Interruption There is an issue with the Report server. We are aware of the problem and are working on the problem. There is no ETA at this time, but we will provide more information as it becomes available. DECEMBER 2015 December 22: SPED and 121 Reports

2 The 120 report in SPED-4 is currently experiencing a technical issue. It is not appropriately displaying credits for holidays. TS Staff is working on it and will release a fix ASAP. Due to this issue, you will also see incorrect data on 121 report while certifying. Please wait for this issue to be resolved before attempting to certify registers for the last period as the certification window will be open for the next three weeks. OCTOBER 2015 October 22: Report Server Service Interruption The Report server was down but has been restored as of approximately 7:35 a.m. October 12: Apex Learning Service Interruption Per an notification from Apex Learning, users may experience difficulty using at this time. Apex Learning is aware of the issue and is currently working on a resolution. No ETA was provided. October 9: Documents > Student File Center > Received docs Report The Received docs by location and student report has been enabled. October 8: Documents > Student File Center > Received docs Report The Received docs by location and student report has been disabled until further notice. Scan Cover Sheet Service Interruption There is still an issue with the Scan Cover Sheet application. We are working on the problem. There is no ETA at this time. October 7: Scan Cover Sheet Service Interruption The Scan Cover Sheet application was not working correctly but has resumed service. We will continue to monitor performance. End of Course Report Service Interruption The End of Course report did not complete for all sites on Wednesday, 10/7. Full data will be available on Thursday, 10/8. SEPTEMBER 2015 September 8: UPDATE 1:15 P.M. - EPIC Reporting Server Back Up The EPIC Reporting Server has been restored. If you still have issues regarding reports, please contact Help Desk. We apologize for any inconvenience this may have caused. Thank you. September 8: UPDATE - EPIC Reporting Server Down

3 The EPIC Reporting Server is down due to hardware. A technician was onsite on 9/4 and determined parts are required to repair the server. ETA for Reporting Server to be back online is Wednesday, 9/9. We will provide further updates as more information becomes available. We apologize for any inconvenience this may have caused. Thank you. September 4: EPIC Reporting Server Down The EPIC Reporting Server is down. It unexpectedly went down approximately at 11 a.m. A service ticket has been logged with the vendor but there is no ETA at this time. We will provide further updates as more information becomes available. We apologize for any inconvenience this may have caused. Thank you. AUGUST 2015 August 14: Scan Cover Sheet Application Any scan cover sheets created on or before Monday, August 17th must be scanned into the Toshiba copier by 4:00 p.m. Monday, August 17 th. (To scan in a documents on or after Tuesday, August 18th you must create the cover sheet on or after Tuesday, August 18 th.) JULY 2015 July 20 11:35 a.m.: The Aeries LACOE JCS database is back online. We apologize for any inconvenience this may have caused. Thank you. July 20 10:45 a.m.: The Aeries LACOE JCS database will be down for 15 minutes to implement A/B / Block Scheduling configurations. Do not enter Attendance or Grades during this time. We will post a message when the system is back online. We apologize for any inconvenience this may have caused. Thank you. July 1: The Aeries LACOE JCS database is available as of July 1, 2015 Aeries users will need to log into the LACOE JCS database to enter data for the current Academic Year (July 1, 2015 June 30, 2016). Transcripts will not be available in the LACOE JCS database until Thursday, July 2, On July 1, 2015, users will need to log into the LACOE JCS database in order to print transcripts. EPIC BULLETIN ARCHIVE Click here for the EPIC Bulletin. Click here for the EPIC Bulletin.

4 Aeries Support & Training Click here to access the LACOE Aeries Support Pages. Click here for training schedule. Attendance Information Please be sure all enrollments and exits have been done properly before generating attendance reports. Click here for the Chronological Age Chart General Information NWEA Click here for NWEA multi-product status page Click here for NWEA Partner Support Information NWEA MAP Term Windows Fall begins September 1 Winter begins December 1 Spring begins March 1 Summer begins June 16 Achieve 3000 Click here for information regarding the LACOE Data Upload LACOE Technology Services Help Desk

5 To view the list of open Student Information Systems queue tickets, click on the Open Tickets tab at the top of this webpage. For Student Information Systems (SIS) support, please send an to or call (562) 922-MyIT (6948), and include your name, phone number, address, LACOE Division & School or School District (if applicable), and the name of the system or application of which you need assistance.

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