0. Document history. 1. Introduction

Transcription

1 User manual Moonen Supplier Portal Table of Contents 0. Document history Introduction Login The Supplier Portal menu Requests (RFQ) WEBEDI orders Confirmation without changes Confirmation with changes Appendix 1: Problem Solving Document history Version Date Author Description Bart Hanssen Initial document 1. Introduction The Moonen Packaging Supplier Portal is a platform where all communication between Moonen Packaging and its suppliers is centralized. Every supplier will receive a user account. A user account is a combination of an address and a password. For each RFQ (previously known as MIAS requests) and purchase orders, the user will receive an notification indicating that an RFQ/order is waiting in the Supplier Portal. Each order needs to be confirmed in this Supplier Portal. Confirmations via will not be accepted anymore! An order can be confirmed with or without changes (see topics 5.1 and 5.2 in this document) Moonen Packaging 2015 Page 1/8

2 2. Login A user can login to the Supplier Portal using their address and a password. After 3 failed login attempts, the user will be blocked (for security reasons). When a user forgets his/her password, a new one can be requested by clicking the 'Request new password' link. When a user requests a new password, the user will be unblocked. After being logged in to the Supplier Portal, the user can change his/her own password. Moonen Packaging 2015 Page 2/8

3 3. The Supplier Portal menu The Supplier Portal will offer several modules: MIAS requests (RFQ) WEBEDI purchase orders (more to come) Each user account can have access to one or more modules, according to their role in your company. Each menu item indicates how many open items there are. Moonen Packaging 2015 Page 3/8

4 4. Requests (RFQ) In the RFQ module there are 2 overviews: unanswered/not confirmed answered/confirmed You can switch overviews on the left hand side By clicking on the magnifier symbol, you enter the details screen for the RFQ, where you can review and send your proposal to Moonen Packaging. Please fill in the form as detailed as possible. Please give special attention to the requested units. If you can not supply this article, you should let us know by clicking the appropriate button. For some RFQ's, you may propose an alternative article, for others you may not. Moonen Packaging 2015 Page 4/8

5 5. WEBEDI orders In the WEBEDI orders module there are 2 overviews: unconfirmed orders confirmed orders You can switch overviews on the left hand side. Each order can be downloaded as a PDF document for internal use. By clicking on the magnifier symbol, you enter the details screen for an order, where you can review and confirm the order Moonen Packaging 2015 Page 5/8

6 5.1. Confirmation without changes An order can be confirmed without changes by pressing the 'Send confirmation' button. In order to confirm an order, you must fill in your 'Confirmation Number'. This can be done on order level, or on order line level. Nothing else needs to be done afterwards. The order will disappear from the 'Unconfirmed Orders' overview and wil appear in the 'Confirmed Orders' overview. Moonen Packaging 2015 Page 6/8

7 5.2. Confirmation with changes When you want to make changes to an order line, you must click on the pencil symbol on the right hand side of this order line. Some input fields wil appear. When you confirm an order with changes, you will receive a new changed order with the same order number. You need to confirm this changed order in the Supplier Portal to inform Moonen Packaging that you agree with it. Moonen Packaging 2015 Page 7/8

8 6. Appendix 1: Problem Solving Problem: I can not log in Cause: You are either using a wrong address OR you are using a wrong password OR your account has been blocked (due to 3 wrong login attempts). Solution: Request a new password. There is a link on the login screen. Problem: I can't see anything (no RFQ's, no WEBEDI orders,...) Cause: Probably you didn't enter a module through the menu. Solution: Select the desired module in the upper menu. Problem: I can not confirm a WEBEDI order Cause: Maybe you didn't enter a confirmation number Solution: Enter a confirmation number for each order line OR just one for the complete order. Problem: I keep receiving reminder mails for WEBEDI orders Cause: The Supplier Portal will start sending reminder mails on a daily basis if an order is not confirmed within 2 days. Solution: Confirm the order in the Supplier Portal. Confimations via will not be accepted. Problem: I get a white screen after submitting data Cause: This should not happen. Something is definitely wrong. Solution: Please contact suppliersupport@moonenpackaging.com. Moonen Packaging 2015 Page 8/8