The Home Depot Store Media Site. Associate Ordering Training Guide

Transcription

1 The Home Depot Store Media Site Associate Ordering Training Guide 1

2 Website to Order The Home Depot Gift Cards for Customer Care Support This website was recently updated. It has a new look and enhancements to streamline your order process for The Home Depot gift cards for your customers! 2

3 New Website to Order The Home Depot Gift Cards for Customer Care Support Here are some of the updates to the site and reminders on processes You will only be able to access this new website from the internal My Apron application. You will no longer need to log in to the website. You will be able to connect to the site via the internal My Apron application with your Home Depot user credentials. New You will be able to view all orders at any time in the Order History pages to see the status of your order. New You will be able to search for orders based on your designated The Home Depot Business Unit. New The Home Depot branding Easier, updated step-by-step process to order gift cards If you have any questions, please contact The Home Depot Gift Card Department at: Phone: , option 1 homedepotgiftcard@homedepot.com 3

4 Website Login Page You will now log in to the ordering site via the internal My Apron application hosted by Home Depot and you will be brought to the landing page of the new site. Click on the Order button to begin the ordering process. 4

5 Enter Recipient Name and Your Information This has been updated so you enter the recipient name first in the process Enter your customer s first and last name. Then enter the THD store number and ticket number. Fields that require you to enter data are indicated with an asterisk (*) throughout the site. 5

6 Select Reason Code Page To capture Reason Codes for reporting purposes Just click on a Reason Code button and the page will advance to the next page. 6

7 Select Gift Card Value and Quantity Page Select an amount between $10.00 and $2, in any dollar and cent denomination and number of gift cards. The recipient s name will be listed below as a reminder for you. Please do not select the browser back button during the order process. 7

8 Personalize Gift Card Page The only items you need to verify on this page are the customer s first name and last name. The text will appear on the gift card carrier EXACTLY as you type it. Then click Continue. 8

9 Review Cart Page To verify that the information you entered is correct. Verify the correct Reason Code was selected, that the customer s name is spelled correctly, and that the gift card amount is correct. If you want to change either of these, click on EDIT to the right of the name/amount. The TOTAL amount only represents the fee for fulfiling the order, not the fee and the full dollar amount of the gift card. EDIT retains the name/amount you entered, but allows you to go back and change the name/spelling and/or amount of the gift card. REMOVE will delete this gift card from your cart. Please do not select the browser back button during the order process. 9

10 Enter Shipping Detail Page Enter the customer shipping information. You have the option to ship the order either via U.S.Mail or UPS Overnight delivery If shipping via UPS, all addresses must be street addresses. UPS cannot deliver to P.O. boxes. The Clear button will erase all data from this page, including the recipient s name. 10

11 Final Review Page To conduct a final review before the order is submitted. This is the final screen before your order is submitted for fulfillment. Please verify all the information is correct. If there are errors, click Cancel. This will remove this gift card from your cart. If the order is correct, check the Terms agreement box and click the Place Order to submit the order for fulfillment. Some orders may still require a Manager s approval before they will be submitted for approval. 11

12 Order Confirmation Page This screen lets you know that your gift card order has been placed, and that it needs to be approved before it is processed. If you want to place another order, click the Cart button. You should save your Confirmation Number to check on the status of this order. You can check the order status through Order History 12

13 Order History Page To view current and past orders on this website and to see if specific orders have been approved. Search or View order details by selecting the Confirmation #, Orderer s Name, Recipent s Name, Business Unit, THD Store Number, Ticket Number or search by date range. You can also filter the data by order status. 13

14 Order History Page To view current and past orders on this website and to see if specific orders have been approved. When you execute a search the results will appear at the bottom of the page. To view more details on a specific order click on the confirmation number on the line you want to view. 14

15 Order History Page To view current and past orders on this website and to see if specific orders have been approved. The Order Summary will provide visibility to more details on the order To view more details on a specific order click on the magnifying glass icon. To return to the Order History click on the link at the top of the page or the link on the left hand side of the page 15

16 Order History Page To view current and past orders on this website and to see if specific orders have been approved. The Order Detail will provide visibility to shipping address and method on the order. All other detail information such as THD Store Number and Ticket number will also be displayed.. To return to the Order Summary click on the link at the top or bottom of the page 16

17 FAQ Page To quickly get answers to frequently asked questions. View the FAQs by clicking the Help button and selecting FAQs. 17