WVU Paid Printing System

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1 WVU Paid Printing System User Guide for MyPrintCenter Creation Date November 22, 2014 Last Updated November 25, 2014 Version 1.0 Author(s) Stephen Doll

2 Table of Contents Requirements... 3 A Supported Browser... 3 A Supported Account... 3 A Valid Mountaineer Card with Mountie Bounty or Value Card... 3 An Active MyID Account... 3 Supported Document Formats... 3 Frequently Asked Questions (FAQ)... 4 Accessing the MyPrintCenter Website... 5 Checking Available Balance... 6 Viewing Your Print Queue... 6 Uploading a Document to Print ing a Document to Print... 7 Deleting a Print Job... 7 Changing Printing Options... 8 Contacting the Help Desk... 8 User Guide for MyPrintCenter 2

3 Requirements A Supported Browser Apple Safari 6.0 Google Chrome 29 Mozilla Firefox 27 Internet Explorer 10.0 A Supported Account WVU Office 365 HSC Office 365 WVU Student (MIX) A Valid Mountaineer Card with Mountie Bounty or Value Card For more information about Mountie Bounty, please visit or call CARD. An Active MyID Account For more information about MyID, please visit or call Supported Document Formats Application Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Publisher OpenDocument Comma Separated Values Adobe Portable Document Format Rich Text Format Text files Image formats File Format.doc,.docx,.dot.xls,.xlt,.xlsx,.xltx,.xltm,.xlsm.ppt,.pptx,.pptm,.pot,.pps,.potx,.ppsx.pub.odt,.ods,.ott,.odp,.odg,.odf,.odp.csv.pdf.rtf.txt.jpg,.jpeg,.gif,.png,.bmp,.tif User Guide for MyPrintCenter 3

4 Frequently Asked Questions (FAQ) 1. How long will my print job be available on the release station? Two hours. 2. I printed a job but did not release it to the printer. Will I be charged? No, you will only be charged if you authorize the job to be printed at a release station. 3. My print job had errors or did not finish. What should I do? Contact the department-level support staff for that printer. 4. I got the message No printer found matching all job attributes. This means a setting in the print job is not supported by the printer. Most often, the unsupported setting is an incorrect paper size, such as trying to print paper size A4 on a printer that only supports Letter. Contact the department-level support staff. 5. I swiped my card and got the message Transaction was denied. Swipe your card again, making sure it is flush to the card reader and sliding it straight down. If the problem persists, have your card checked by Mountaineer Card Services. You will also get this error if you use a card reported lost or stolen. User Guide for MyPrintCenter 4

5 Accessing the MyPrintCenter Website 1. Open your web browser and go to 2. Enter your MyID username and password, then click Log in. 3. You are now signed into MyPrintCenter. User Guide for MyPrintCenter 5

Checking Available Balance Your available balance is displayed at the bottom of the screen. Viewing Your Print Queue Your print jobs are displayed at the center of the screen. 1.

6 Checking Available Balance Your available balance is displayed at the bottom of the screen. Viewing Your Print Queue Your print jobs are displayed at the center of the screen. 1. Press the upload button. Uploading a Document to Print 2. Select the file you wish to print. 3. Your document will be processed and available for printing. User Guide for MyPrintCenter 6

7 ing a Document to Print 1. the document as an attachment to one of the following addresses. paidprinting.bw@mail.wvu.edu paidprinting.color@mail.wvu.edu paidprinting.bw.2sided@mail.wvu.edu paidprinting.color.2sided@mail.wvu.edu For black and white, print only on one side For color, print only on one side For black and white, print on both sides For color, print on both sides 2. You will receive an when your document is processed and ready to print. 1. Select the print job to delete. Deleting a Print Job 2. Click Delete. User Guide for MyPrintCenter 7

Changing Printing Options You can change print options on documents uploaded or emailed to the MyPrintCenter website. 1. Select the document for which you wish to change the printer options. 2.

8 Changing Printing Options You can change print options on documents uploaded or ed to the MyPrintCenter website. 1. Select the document for which you wish to change the printer options. 2. Change the options at the bottom of the screen. Contacting the Help Desk If you have questions or experience any trouble installing a printer, please contact us: Users on the WVU Main Campus, contact OIT Help Desk at For HSC Students, please contact HSC Help Desk at User Guide for MyPrintCenter 8

WVU Paid Printing System

WVU Paid Printing System User Guide for MyPrinting https://myprinting.wvu.edu/ Creation Date : November 22, 2014 Last Updated : December 10, 2014 Version : 1.0.2 Author(s) : Stephen Doll Table of Contents