Who is Plantronics? What is the Connect Partner Programme?

Transcription

1 Who is Plantronics? Plantronics is a world leader in communication solutions a pioneer when it comes to lightweight and mobile headsets, noise-cancelling technology and more. It s an exciting time to be in the audio device industry, which is why as well as developing outstanding products we offer high-quality support for our partners. What is the Connect Partner Programme? Plantronics Connect is a programme that delivers real value to our partners providing all the support your business needs, in planning, training, marketing and generating revenue. The programme can be entered under one of three status levels, all determined by your anticipated performance and the level of commitment you want to give. Every level has benefits to ensure you re rightfully rewarded for the revenue you generate, the initiative you show and the insights you share.

2 What is Plantro.net? Imagine a portal that enabled you to access a diverse range of valuable ready-made sales and marketing resources wherever, whenever with the click of a mouse Well, now you can! Plantro.net is a dedicated information hub designed to help you revolutionise the way you communicate with your customers and, ultimately, maximise your sales. How can I log in? You need to be registered with the Connect Partner Programme to access plantro.net. To log into Plantro.net, simply: 1. Visit from your web browser of choice. 2. Click on Partner log in at the top right hand corner 3. Enter your login details then select Sign in. If you haven t registered with the Connect Partner Programme, you can do so by going to plantro.net/partner_registration Complete the form then click Submit. I m having trouble logging in If you re experiencing issues when trying to log in: 1. In the top navigation bar, hover over Company. 2. Select Support. 3. Choose the support information most relevant to your query. I ve forgotten my password If you can t remember your password to log in: 1. Access the login page using the instructions above, and click on Forgot password? 2. Enter the address you have registered with Plantro.net then select Submit. Password reset information will be sent directly to your inbox. 3. Follow the instructions in this message to reset your password.

3 How do I search for something on the site? To find a resource, specific product information, or anything else you may need from Plantro.net, you can use our dedicated search tool: 1. Hover over the magnifying glass icon, next to Search, in the top right-hand corner of the Plantro.net homepage. 2. A drop-down search bar will appear. Click into the box, which says Search inside, and enter your search term just like you would a search engine. 3. Click Ok. You will then be guided to an advanced search page, both listing the search results and providing further fields to refine your search. We recommend using product SKU numbers for best results. 4. You can also search by going to Tools on the main menu then clicking on Download Center in the drop-down list. You will see a more advanced search function where you can select the fields relevant to your search criteria. Remember: whatever your search, Plantro.net can help you find the tools you need to grow, whether it s online training, marketing and sales materials, image and collateral libraries and more.

4 Content is king! What can I find on the homepage? The Plantro.net homepage is full of useful and engaging information. Here s what to look for and where to find it: Use the top navigation menu to find your way around the site. This includes products, solutions and tools sections, and more. The large, rotating banner highlights current key Plantronics products, solutions and assets. To quickly scroll through, click on the circles underneath. Click on the teaser box in the bottom right-hand corner. This is updated regularly, and features a recommended resource for easy access. Hover over the My Account key to access your product selections or to update your password. No matter where you are on the site, you can always go back to the homepage by clicking on the Plantronics Connect logo on the top left hand-side of the page Where can I find product information? Under the Products menu, in the navigation bar of the home page, you ll find details on all of our products. We ve split them into the following categories: Contact Centre Mobile Office Unified Communications Home Office Office Accessories Mobile PC & Gaming To access product information, hover over Products, and then the category your product falls into. You ll see the range appear on the right, where you will be able to continue your user journey. If you re unsure about which category your product belongs to, and don t have time to browse for it, use our search function to scope out the information you need.

5 What product information will I have access to? Each product page features useful information which commonly include: Product overview Images Sales tools Technical specifications Installation and user guides Marketing information Awards Demonstration videos Certifications To access these quickly and easily, simply scroll down to Product assets on your product page. Here, you will see icons corresponding to the available information for that product. Click on these icons to download the assets you need or choose Download all the assets if you d like to save all of them. Once you ve selected the relevant icon for the asset you need on your chosen product, you ll be shown a drop-down menu, providing you with a list of available resources and options for viewing or downloading each resource. To save time, you can also collect assets in My selection ; an area that acts as a shopping basket. You can download your assets immediately or at a later date when you need them. Simply click on the corresponding green arrow on the right-hand side.

6 Solutions Smarter working The working landscape is constantly evolving. More of your customers are working on the move, in smart work spaces or at home basically wherever they feel most productive, cost-effective and environmentally respectful. This is smarter working, and Plantronics empowers businesses to work smarter by helping their employees to get more done flexibly. Smarter working enables organisations to attract and retain top talent, increase employee satisfaction and productivity, reduce real-estate costs and expand sales footprints and you can help them do it: Smart technology: our latest headsets maximise calls and deliver clear conversations whatever the location or background noise. Wireless gives the freedom to work anywhere Smart headsets: talk and multi-task simultaneously with smartphone and PC apps. Smart places: flexible working any time, any place, anywhere What is the UC Toolkit? We re communicating more than ever before, so call clarity, quality and presence on the move are vital. This is why we ve created the UC Toolkit, an online portfolio of best practices, IT tools and end-user development solutions for UC audio-device deployments. Access it from the Solutions menu in the Plantro.net navigation menu, and use it to map out the critical events for your sales success.

7 Tools What tools are available for me to use? Along the navigation bar you ll find our Tools section, which comprises resources that offer great value. These include: CNET Content Cast Collateral Builder Compatibility Download Center Icompatibility XML Tool Multimedia Bank QR Code Generator Which tools do you suggest I learn more about? Icompatibility Our toolkit is designed to take your customer service to the next level. We particularly recommend you try the following: Icompatibility: Enable your customers to check the compatibility of our products with their existing setup through your website. We generate an online frame that can be used in the document body of a normal web page you can then place a compatibility checker on your website, like this: Click here for the Compatibility tool and here for the Icompatibility tool. Download Center: Providing quick and easy access to product information, marketing materials and images, our Download Center enables you to search for resources by collateral type, product name or product category, or by using the keyword search function. Simply input your search criteria then click Launch search. Your results will be displayed so that you can view them (by selecting the eye icon on the right-hand side), download them (by selecting the down-arrow icon) or add them to a basket for later (by selecting the shopping cart icon). Collateral Builder: Create your own collateral by customising Plantronics assets (including product flyers, guides, catalogues and brochures in low and high resolution) with your own logo and contact details. Full instructions for creating Plantronics-branded collateral can be found on the Collateral Builder page. The others: You can also generate QR codes, grant access to the latest Plantronics product data on your own website using our XML tool, and more. Download Center Collateral Builder

8 Resources What resources are there for me to use? You can unlock the door to a whole host of valuable resources, all designed to enhance your knowledge and maximise your selling potential. Case studies Browse our library of sector and product case studies and see some of our most up-to-date customer stories. They share best practice and show some of the ways our customers have benefited from our products and solutions. New guidelines and logos for co-branding with Plantronics Use our assets to support the sale of Plantronics products to your customers, including visual examples and co-branding scenarios to clarify correct use of the Plantronics logo, product, and lifestyle photography. customers have benefited from our products and solutions. Enterprise software Download the latest release of Plantronics software for Windows or Mac devices to help your Plantronics audio device work more seamlessly with your softphone. News Knowledge is power, so enhance your level of customer service by staying ahead of the game with our latest news items and press releases. Plantro TV Grab a cuppa and settle down in front of our webcasts, product videos, Q&As, tutorials and more. They re quick, easy to access and full of useful tips, hints and information. You can download any of these! Pop-up banners Access a range of ready-made banners to enhance your website and customer user experience. Quick Sales Guide Lite A series of 8 factsheets giving you access to key product information, using one sheet, to help you sell more. RSS We constantly update our RSS feeds with news and product information so that you can access the information you want whenever you need it and in a way that works best for you. Services Download our end-user leaflet or Getting Started guide for 24-hour support. Strategic partners Plantronics works hard to ensure supreme headset compatibility and best in-class user functionality, so we list our key relationships with links to relevant support tools for each partner. Virtual collaboration Tools, checks and resources to help you identify the right headset to suit your collaboration needs. White papers Stay informed about the market and understand industry trends with a collection of white papers specific to our industry.

9 Campaigns What campaigns will I have access to? At Plantronics, we don t just develop key campaigns to help you sell our products; we supply you with a range of downloadable assets, too: Avaya IP office get started programme from Plantronics: Free products, expert advice and deployment discounts this is your chance to see how productive and accessible our products really are. Simply choose three free products and incorporate them into your IP Office pilot and deployment... on us. Collaboration: Utilise our collection of campaign materials, including s to promote the Plantronics range and offers to content to help your customers on their UC journey. Contact Centre Together: This campaign is all ready to go! Simply add your logo into a series of ready-made s and you ll not only become a trusted partner to your customers; you ll find new revenue and margin opportunities! Together: A full suite of assets to help you learn about the new Smarter Working Collection from Plantronics and promote them to your customers. Wireless upgrade: Our sales tools provide concise information on model transitioning, competitive positioning and part number information for our new products all the communications you need to upgrade your customers. Everything in your life is coming When your job takes you away from the office, it s crucial you can hear and be heard on every call and on every device. The next generation of audio solutions have arrived to ensure you can do just that. INTRODUCING THE SMARTER WORKING COLLECTION FROM PLANTRONICS: ALL NEW VOYAGER LEGEND UC Longer talktime and Smart Sensor audio technology make this the only UC headset you ll ever need. ALL NEW BLACKWIRE 700 Don t be tied to your desk. Switch from a desktop to a mobile headset with the detachable USB cable. ALL NEW CALISTO 620 Sound professional on the go. Create your own mobile conference room with this wireless smart speakerphone. See if you are eligible for a free trial or find out more visit plantronics.com 2013 Plantronics, Inc. All Rights Reserved.

10 Connect Programme Why should I get involved? Ultimately, Plantronics Connect Programme is designed to deliver value to our reseller partners, to help you train, plan, market and generate revenue. We work hard to provide you with as many tools as possible to enhance your selling powers. From Connect University training to marketing and sales materials, image and collateral libraries and more, you can expand your knowledge, increase your revenue and help your business grow. Whatever level of commitment you decide to choose, Plantronics will reward you. Together, the Connect Programme and Partner Portal will further strengthen your relationship with us and pave a clearer path to success for everyone. Top tips for future use Why should I get involved? Before you start browsing, we thought we d share five top tips we feel can help you best utilise Plantro.net: Take advantage of our dedicated search function (in the top right-hand corner) to search for product information and other resources you need. One of the most effective ways of searching for a product image, or product documentation, is by entering the product SKU number into the search bar. Instead of downloading assets individually, add them to your selection, which acts as a shopping basket, allowing you to continue browsing the site and adding assets as you go along. Download the VLC player, which will enable you to play videos in a variety of formats. This will come in handy for the product demos! These can be found on the right-hand side of each product page. It s easy to download desired assets without viewing the useful demos first; don t miss out!