pagepro 5650EN/4650EN

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1 SERVICE MANUAL FIELD SERVI pagepro 5650EN/4650EN Ver. 1.0

2 FIELD SERVICE TOTAL CONTENTS SAFETY AND IMPORTANT WARNING ITEMS...S-1 IMPORTANT NOTICE...S-1 DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION...S-1 SAFETY WARNINGS...S-2 WARNING INDICATIONS ON THE MACHINE...S-18 MEASURES TO TAKE IN CASE OF AN ACCIDENT...S-19 Composition of the service manual... C-1 Notation of the service manual... C-2 pagepro 5560EN/4650EN Main body General Adjustment/Setting Troubleshooting Lower Feeder Unit General Troubleshooting Duplex General Troubleshooting Offset Tray General Troubleshooting i

3 Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part. Field Service section gives, as information required by the CE at the site (or at the customer s premise), a rough outline of the service schedule and its details, maintenance steps, the object and role of each adjustment, error codes and supplementary information. The basic configuration of each section is as follows. However some options may not be applied to the following configuration. <Theory of Operation section> OUTLINE: Explanation of system configuration, product specifications, unit configuration, and paper path COMPOSITION/OPERATION: Explanation of configuration of each unit, operating system, and control system <Field service section> GENERAL: MAINTENANCE: ADJUSTMENT/SETTING: TROUBLESHOOTING: APPENDIX: Explanation of system configuration, and product specifications Explanation of service schedule, maintenance steps, service tools, removal/reinstallation methods of major parts, and firmware version up method etc. Explanation of utility mode, service mode, and mechanical adjustment etc. Explanation of lists of jam codes and error codes, and their countermeasures etc. Parts layout drawings, connector layout drawings, timing chart, overall layout drawing are attached. C-1

4 SERVICE MANUAL FIELD SERVICE pagepro 5650EN/4650EN Main body Ver. 1.0

5 Field S pagepro 5560EN/4650EN Main body General 1. System configuration Product specifications... 3 pagepro 5650EN/4650EN 3. Periodical check items Parts to be replaced by users (CRU) parts Replacement parts Concept of parts life Conditions for life specifications values procedure (periodical check parts) Replacing the toner cartridge Replacing the tray 1 feed roller assy Replacing the tray 1 pick-up roller assy Replacing the tray 1 separation roller assy Replacing the tray 2 feed roller assy Replacing the tray 2 pick-up roller assy Replacing the tray 2 separation roller assy Replacing the transfer roller Replacing the fuser unit Service tool Service material list Consumable parts Toner cartridge Firmware upgrade Checking the current firmware version Firmware upgrading procedure by USB memory device Preparations for firmware upgrading Firmware upgrading procedure by updater Updating method Checking the version after the firmware update Other Troubleshooting Adjustment / Setting General i

6 Field Service Ver. 1.0 Nov Troubleshooting Adjustment / Setting 6.1 Disassembly/adjustment-prohibited items Disassembly/assembly/cleaning list (other parts) Disassembly/assembly parts list Cleaning parts list Disassembly/assembly procedure Right cover Rear top cover Upper rear cover Rear cover Lower rear cover Left cover Media exit section cover Front top cover Front cover Control panel assy Media exit assy Tray 1 feed unit Tray 2 feed unit PH unit Gear assy Hard disk kit (option) CF adapter (option) DIMM (option) Backup battery MFP board (MFPB) Print control board (PRCB) DC power supply (DCPU) Main motor (M1) Fusing cooling fan motor (FM1) Cooling fan motor (FM2) Registration roller clutch (CL3) Tray 1 media feed clutch (CL1) Tray 2 media feed clutch (CL2) Cleaning procedure Tray 1 feed roller/pick-up roller Tray 1 separation roller Tray 2 feed roller Tray 2 pick-up roller ii

7 Field Service Ver. 1.0 Nov Tray 2 separation roller Laser lens Adjustment/Setting 7. How to use the adjustment section Description of the control panel Control panel display Parts of the control panel display Message structure Normal messages Operator call messages Service call messages Help screen List of control panel messages Normal messages Operator call messages Service call messages Cancelling a print job Menu List of menu functions PROOF/PRINT MENU PRINT MENU CONFIGURATION PG STATISTICS PAGE FONT LIST MENU MAP DIRECTORY LIST PAPER MENU PAPER SOURCE DUPLEX COPIES COLLATE FINISHING JOB SEPARATION QUALITY MENU RESOLUTION BRIGHTNESS CONTRAST Troubleshooting Adjustment / Setting General pagepro 5650EN/4650EN iii

8 G Field Service Ver. 1.0 Nov Troubleshooting Adjustment / Setting HALFTONE ECONOMY PRINT MEMORY DIRECT LIST OF FILES TYPE OF FILES INTERFACE MENU JOB TIMEOUT ETHERNET MEMORY DIRECT SYS DEFAULT MENU LANGUAGE EMULATION PAPER STARTUP OPTIONS AUTO CONTINUE HOLD JOB TIMEOUT ENERGY SAVER TIME MENU TIMEOUT LCD CONTRAST SECURITY CLOCK HDD FORMAT CARD FORMAT RESTORE DEFAULTS ENABLE WARNING MAINTENANCE MENU How to enter the MAINTENANCE MENU PRINT MENU ALIGNMENT SUPPLIES QUICK SETTING Adjustment item list SERVICE MENU How to enter the service menu Service menu function tree SERVICE MENU SERIAL NUMBER FIRMWARE VERSION iv

9 Field Service Ve PRINT MENU DIAG MODE DIAG EXEC SUPPLIES REPLACE RESTORE PASSWARD QUICK SETTING UPDATE SETTING BACKUP SETTING FIRMWARE UPDATE SOFT SWITCH Other functions Test pattern print Outline Printing procedure Troubleshooting 13. Jam display Misfeed display Misfeed display resetting procedure Sensor layout Solution Initial check items Misfeed at tray1 media feed section Misfeed at tray 2 media feed section Misfeed at transfer section Misfeed at fusing/exit section Malfunction code Trouble codes (service call) Trouble code list Resetting a malfunction Solution : Main motor malfunction : Fusing cooling fan motor malfunction : Polygon motor malfunction : Heating roller warm-up failure E3: Flash ROM device fault C002: RAM error at startup (standard memory) Troubleshooting Adjustment / Setting v

10 Field Service Ver. 1.0 Nov Troubleshooting Adjustment / Setting General pagepro 5650EN/4650EN C003: RAM error at startup (expanded memory) C013: MAC address error at startup C015: BOOT ROM error at startup C025: Controller ROM error (Configuration information error) C026: Controller ROM error (Access error) C027: Controller ROM error (Data error) C050: HDD access error C051: HDD full error C052: Compact flash access error C053: Compact flash full error C054: Compact flash disconnected C060: Firmware update error C071: Hardware configuration error FFFF: Interface Communication error Image quality problems How to identify problematic part Solution Blank or black prints Blank spots Back marking Low image density Foggy background White line/bands in sub scan direction Black line/bands in sub scan direction White line/bands in main scan direction Black line/bands in main scan direction Offset image Blurred image Uneven pitch Parts layout drawing Main body Lower feeder unit (option) Duplex (option) Offset tray (option) Connector layout drawing Wiring diagram Main body

11 Field Service Ver. 1.0 Nov Overall wiring diagram Section 1: Interlock switch/24v, rear cover switch, main motor, cooling fan motor, exit motor Section 2: Fuser unit, main power switch Section 3: Toner cartridge, transfer roller Section 4: Media feed section, fusing cooling fan motor Section 5: PH unit, upper cover switch, interlock switch/5v Section 6: Media full sensor, face up sensor Options Lower feeder unit Duplex Offset tray pagepro 5650EN/4650EN General Troubleshooting Adjustment / Setting vii

12 SERVICE MANUAL THEORY OF OPERATION pagepro 5650EN/4650EN Ver. 1.0

13 PARTS GUIDE MANUAL OCTOBER 2007 pagepro 4650EN A0DX011

14 PARTS GUIDE MANUAL OCTOBER 2007 pagepro 5650EN A0DX012

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