The Business of IT IT4IT Reference Architecture

Transcription

1 The Business of IT IT4IT Reference Architecture Mark Bodman IT4IT Strategist Customer Success November 15, 2016

2 How Could IT? 2

3 A Language for Digital Transformation The journey from legacy to digital requires excellent architecture A managed and metered Model approach enables true A standardsbased operating model shifts IT effort from factory design to value delivery ERP-like functional flow improves financial control and allows fine-grained, usage-based chargeback The Value Chain model supports end-to-end focus on outcomes

4 IT4IT Success Stories Shell Rabobank Exxon Mobil Safeway FedEx Simplified complex IT process and tool landscape Improved governance Reduced number of IT vendors Bridged both IT and business silos Enabled genuine collaboration on business function automation Better time to market Applied Value Chain thinking to IT management. Increased automation in IT operations Cut vendor management overhead Reduced IT spend Retired ~130 applications Moved to shorter planning cycles Introduced continuous build and deploy Managing and controlling service consumption

5 The need for an IT4IT TM Standard IT must effectively deliver digital business outcomes IT use cases IT use cases From To Plan Build Deliver Run Many un-aligned Software Products IT4IT simplifies IT solutions IT4IT aligned Software Solutions 5 IT4IT is a trademark of The Open Group

6 IT4IT Reference Architecture Offers IT... Strategy alignment to value Respond to changing markets Reduce risk Faster time to market Supports transparency Value based cost controls Efficiency Agility Respond to customer demand Fast issue resolution Feedback sets strategy Pay as you go pricing model Catalog offerings Transparent pricing

7 IT4IT The Reference Architecture Journey 7

8 Background and Journey to the Open Group IT4IT Standard HP hosts 1 st ever ERP4IT Consortium offsite ERP4IT Consortium attracts enterprise customers, partners and vendors to contribute to v 1.0 The Open Group launches the IT4IT Forum The Open Group releases the IT4IT Reference Architecture standard to the public The Open Group announces IT4IT People Certification Plan IT4IT Value Chain Build Deliver Run Milestone >6000 downloads of the standard Strategy to to Deploy to Fulfill Detect to Correct 8

9 Injecting business practices into the IT operating model IT Value Chain The IT Value Chain Plan Build Deliver Run Reference Architecture Finance & assets Sourcing & vendor Intelligence & reporting Resource & project Governance, risk and compliance Efficiency & Agility Value Chains Porter Competitive Analysis Strategic Concepts Value Creation Activity cost to profit margin analysis Value Streams Martin Lean / 6-sigma concepts Multi-Process Oriented Customer focused results 7

10 IT4IT: An Automation Oriented Operating Model Strategy to Plan to Deploy Build Align strategy Rationalize portfolio Prioritize backlog Manage investments Plan & design Develop Test Deploy to Fulfill Deliver Run Define & publish Subscribe Fulfill Measure Detect Diagnose Change Resolve 10

11 Architecture Business Process Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary Entity Relationship Record Fabric Integration Engagement Dataflow Current Practice Conceptual Backlog Item Backlog Item Conceptual Backlog Item Backlog Backlog Item Conceptual Problem, Known Error Policy Backlog Item (rationalized/ Prioritized) Chargeback Contract Competency (availability) Policy Labor IT Cost Model ITFM Supportive Function Subscription Scope Agreement User Profile Assets (availability) IT Asset Supportive Function Model Desired Actual CIs Configuration Scope Agreement Logical to Deploy to Deploy IT Budget ITFM Supportive Function IT Initiative to Deploy Shopping Cart Current Practice Engagement Dataflow Record Fabric Integration Entity Relationship Object Auxiliary Data Key Data Object Model Auxiliary Functional Key Functional Composition Release Project Usage Usage Record Usage Bill/Invoice Catalog Offer Catalog Entry (Unbound) (External to IT) IT Asset IT Supplier (Instance) Contract Knowledge Item Knowledge Status Offer Contract Chargeback Collaboration & Knowledge Status Level Collaboration Support Self Monitoring Conversation Shopping Cart Catalog Financial IT Provision Systems Deploy/ & Engine Fulfillment Monitor Subscription Composite/Compound Fulfillment Detect Correct to Control Change Entry (Bound) Catalog Catalog Entry Supportive Function CIs Actual Supportive Function Release Package Fulfillment to Deploy Release Contract Level to Deploy Supportive Function (Template) Contract Scope Agreement Proposal Scope Agreement Strategy to Conceptual Strategy to Policy Policy Strategy to Strategy to Backlog Item IT Initiative Test Case Source IT Initiative Release Design Release Package Composition Comp. Design Release Package Logical Release Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary Entity Relationship Record Fabric Integration Engagement Dataflow Current Practice Level Status Offer Usage Consumption to Fulfill to Fulfill Monitor Status Usage Monitor Discovery Fulfillment Execution Comp. Desired Fulfillment Model to Fulfill Business / IT Measurement Release Composition Release to Deploy Contract (Template) Contract (Instance) KPI Contract Event Actual CIs CIs Fulfillment Self Support Event Actual CIs to Fulfill Contract (Template) Offer Mgmt. Rationalization Subscription to Fulfill to Fulfill Contract (Template) Business Measurement () Build Build Package (Normal) Release Package to Fulfill Catalog Entry (Unbound) Catalog Composition Catalog Entry to Fulfill Functional Key Functional Auxiliary Model Problem Data Object Key Problem, Known Error Data Object Auxiliary Entity Relationship Record Fabric Integration Engagement Dataflow Current Practice Interaction Run book Run book Run book Runbook to Deploy Problem Level Contract Fulfillment Execution Comp. Desired Model Problem, Known Error Fulfillment Backlog Item Knowledge Item Demand Backlog Item Strategy to Knowledge & Collaboration Knowledge Item Conversation Supportive Function IT4IT Value Streams, KPI s and Reference Architecture Strategy to Plan to Deploy Build Align strategy Define objectives Financial planning Set up policies and guidelines Enterprise architecture Rationalize portfolio Consolidate demand Create business cases Business value, risk, costs, benefits & resources Prioritize backlog What-if-analysis Rationalize portfolio Ensure governance Allocate resources, fund and charter projects Manage investment Optimize portfolios Communicate value Evaluate benefit realization Plan & design Business process model User experience Functional & technical Develop Technical policy Development (Agile, iterative, waterfall ) Source & set up dev environment Test Functional: desktop, web, mobile Performance: desktop, web, mobile Security: static, dynamic Deploy Release plan Deployment assets Change and configuration process Knowledge management App monitoring KPIs: IT service value IT service gap Enterprise Architecture Business Strategy Demand Cost Modeling Policy Proposal Design IT Investment Project KPIs: Cycle time Cycle Cost Project Source Control Test Build Build Package Change Control Problem Demand to Fulfill Deliver Run Define & publish Subscribe Fulfill Measure Detect Diagnose Change Resolve Repeatable service Standardization Alignment with business objectives Portal/IT engagement Personalized experience Self-service Integrate with incident, change, asset & demand Automate provisioning & status update Chargeback/ showback Cost transparency Influence demand Surveys and ratings Events, alarms & metrics from everything User issues Relationship among events Root cause Severity & business impact Define escalation path Auto-fix common issues Change request Risk analysis Approvals Implement change Verify recovery Close records KPIs: Cycle time Cost/service Usage Showback Chargeback / Engagement Experience Portal Offer Consumption Fulfillment Execution Rationalization Catalog Offer Mgmt. Composition KPIs: MTTR MTBF Monitoring Level Event Problem Change Control Actual Configuration Diagnostics & Remediation Comp. 11

12 IT4IT functional model system of record fabric for IT mgmt. Strategy to Enterprise Architecture S2P R2D R2F D2C Policy Proposal Demand This diagram is based on material developed by the IT4IT Forum of The Open Group Oct 2015 Key functional component Entity relationship model object Key data object Auxiliary data object IT4IT is a trademark of The Open Group 12

13 IT4IT functional model system of record fabric for IT mgmt. Strategy to Enterprise Architecture to Deploy S2P R2D R2F D2C Policy Test Proposal Source Control Build Demand Project Build Package Design Release Composition This diagram is based on material developed by the IT4IT Forum of The Open Group Oct 2015 Key functional component Entity relationship model object Key data object Auxiliary data object IT4IT is a trademark of The Open Group 13

14 IT4IT functional model system of record fabric for IT mgmt. Strategy to Enterprise Architecture to Deploy to Fulfill S2P R2D R2F D2C Policy Test Offer Consumption Proposal Source Control Build Offer Rationalization Chargeback/ Showback Demand Project Build Package Catalog Composition Usage Design Release Composition Fulfillment Execution This diagram is based on material developed by the IT4IT Forum of The Open Group Oct 2015 Key functional component Entity relationship model object Key data object Auxiliary data object IT4IT is a trademark of The Open Group 14

15 IT4IT functional model system of record fabric for IT mgmt. Strategy to Enterprise Architecture to Deploy to Fulfill S2P R2D R2F D2C Policy Test Offer Consumption Problem Proposal Source Control Build Offer Rationalization Chargeback/ Showback Level Event Demand Project Build Package Catalog Composition Usage Diagnostics & Remediation Monitoring Design Release Composition Fulfillment Execution Change Control Configuration This diagram is based on material developed by the IT4IT Forum of The Open Group Oct 2015 Key functional component Entity relationship model object Key data object Auxiliary data object IT4IT is a trademark of The Open Group 15

16 IT4IT functional model system of record fabric for IT mgmt. Strategy to Architecture Enterprise Architecture to Deploy to Fulfill S2P R2D R2F D2C Policy Test Offer Consumption Problem Policy Test Case Shopping Cart Problem/ Known Error Backlog Item Proposal Demand Source IT Initiative Source Control Project Build Build Package Build Build Package Offer Catalog Composition Offer Catalog Entry Rationalization Subscription Scope Agreement Chargeback Contract Usage Record Chargeback/ Showback Usage Contract Run Book Level Diagnostics & Remediation Event Monitor Event Monitoring Fulfillment Conceptual Conceptual Logical Design Release Composition Release Release Fulfillment Execution Desired Model Change Control Actual CIs Configuration This diagram is based on material developed by the IT4IT Forum of The Open Group Oct 2015 Key functional component Entity relationship model object Key data object Auxiliary data object IT4IT is a trademark of The Open Group 16

17 IT4IT becoming an umbrella for other standards Strategy to Enterprise Architecture Policy COBIT Proposal Demand to Deploy to Fulfill TOGAF DODAF FEA Source Control Project SAFe, Prince II, PMI Test Build Build Package Offer Consumption Offer Catalog Composition Rationalization Chargeback/ Showback Usage ITIL Problem Level Diagnostics & Remediation S2P R2D R2F D2C Event Monitoring Design Conceptual Conceptual ArchiMate Logical Release Composition Release Release UML Fulfillment Execution Desired Model Change Control Actual CIs Configuration This diagram is based on material developed by the IT4IT Forum of The Open Group Oct 2015 Key functional component Entity relationship model object Key data object Auxiliary data object IT4IT is a trademark of The Open Group 17

18 IT4IT Strategy to value stream level 2 S2P Cost Modeling IT Cost Model Enterprise Architecture Conceptual Conceptual Policy ITFM Supportive Function Policy Design Logical to Deploy Architecture Conceptual Policy to Deploy Business Process Business Strategy Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary Backlog Item This diagram is based on material developed by the IT4IT Forum of The Open Group November 2015 Entity Relationship Record Fabric Integration Engagement Data Flow Current Practice Backlog Item Demand Backlog Item Backlog Backlog Item Problem Backlog Item (rationalized/ Prioritized) Competency (availability) Labor Proposal Scope Agreement Assets (availability) IT Asset Scope Agreement IT Investment IT Budget ITFM Supportive Function Project IT Initiative to Deploy Problem, Known Error Supportive Function 18 IT4IT is a trademark of The Open Group

19 IT4IT Strategy to HPE product mapping Cost Modeling S2P Enterprise Maps Enterprise Architecture Conceptual PPM, PPM APM, Enterprise Maps Conceptual Policy IT Cost Model ITFM Supportive Function 3 rd Party Tools (Document Policy Mgmt) Enterprise Maps Design Logical 3 rd Party Tools (Sparx EA) to Deploy ALM, AgM 3 rd Party Tools Architecture (Sparx EA) Conceptual Policy to Deploy Business Process Business Strategy Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary Entity Relationship Record Fabric Integration Engagement Dataflow Current Practice Backlog Item Backlog Item PPM Demand Demand Backlog Item Backlog Backlog Item SM Problem, SAW Problem Problem Problem, Known Error Backlog Item (rationalized/ Prioritized) Competency (availability) Labor PPM Proposal Proposal Scope Agreement Assets (availability) IT Asset Supportive Function Scope Agreement IT Investment IT Budget ITFM Supportive Function PPM, ALM, AgM, SM, Project SAW IT Initiative to Deploy October 6, 2015 This diagram was developed/published by the IT4IT Forum, a Forum of The Open Group 19 IT4IT is a trademark of The Open Group

20 IT4IT to Deploy value stream level 2 Proposal Scope Agreement Strategy to Scope Agreement Project IT Initiative Source Control Source Fulfillment Contract (Template) Build Build (Normal) Change Control Level Contract R2D Conceptual Strategy to Policy Policy Strategy to Demand Backlog Item Strategy to Release Design Release Package Composition Comp. Design Release Package Logical Release IT Initiative Test Test Case Catalog Entry (Unbound) Problem Problem, Known Error Build Package Build Package Release Package to Fulfill Fulfillment Execution Comp. Desired Model Catalog Composition Catalog Entry to Fulfill Fulfillment Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary This diagram is based on material developed by the IT4IT Forum of The Open Group November 2015 Entity Relationship Record Fabric Integration Engagement Data Flow Current Practice 20 IT4IT is a trademark of The Open Group

21 IT4IT to Deploy HPE product mapping Scope Agreement PPM Proposal Scope Agreement Strategy to PPM (APM) Conceptual Strategy to Policy Policy Strategy to PPM Demand Backlog Item Strategy to PPM, ALM, AgM, SAW Project IT Initiative IT Initiative 3 rd Party Tools (Architecture & ALM, AgM ALM/AgM with ALI Source Control 3 rd Party Source Tools Release Design Release Package Documentation) Composition Comp. Design Release Package Logical Release (SCM, IDE) ALM (inc. Sprinter), UFT, PC, LR, Test SV, NV (Shunra), StormRunner, Mobile Center, Fortify Test Case Codar October 6, 2015 This diagram was developed/published by the IT4IT Forum, a Forum of The Open Group Fulfillment Contract (Template) SM, SAW Problem Problem, Known Error ALM/AgM with ALI Build 3 rd Party Build Tools Build Package Catalog Entry (Unbound) (Build) 3 rd Party Tools (Build Packaging) Build Package SM, SAW (Normal) SM, SAW Change Control Release Package to Fulfill ALM, AgM BSM, SM, SAW Level Contract Propel SX Fulfillment Execution Comp. Desired Model CSA, SM, AM Catalog Composition Catalog Entry to Fulfill Fulfillment Model Functional Key Functional Auxiliary Data Object Key Data Object Auxiliary Entity Relationship Record Fabric Integration Engagement Dataflow Current Practice R2D 21 IT4IT is a trademark of The Open Group

22 IT4IT to Fulfill value stream level 2 This diagram is based on material developed by the IT4IT Forum of The Open Group November 2015 Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary Entity Relationship Record Fabric Integration Engagement Data Flow Current Practice Project to Deploy Offer Mgmt. Offer Catalog Offer Catalog Composition Fulfillment Catalog Entry Shopping Cart Rationalization Fulfillment Composite/Compound Catalog Entry (Bound) Subscription Fulfillment Execution Desired Model User Profile Engagement Experience Portal Offer Consumption Subscription Chargeback / Showback Chargeback Contract Usage Usage Usage Record Catalog Shopping Cart Chargeback Contract Status Collaboration Level Status Conversation Knowledge Knowledge Item Self Support R2F Catalog Entry (Unbound) Contract (Template) Release Composition Release to Deploy Release Package Contract (Instance) Actual CIs Monitor Bill/Invoice Usage Level Contract IT Asset Supportive Function IT Supplier (External to IT) Change Control Configuration Actual CIs Fulfillment Engine & Deploy/ Provision Systems IT Financial Supportive Function Monitoring Knowledge & Collaboration Supportive Function 22 IT4IT is a trademark of The Open Group

23 IT4IT to Fulfill HPE product mapping R2F Propel Portal Engagement Experience Portal User Profile Catalog Collaboration SM, SAW Knowledge Self Support Shopping Cart Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary Entity Relationship Record Fabric Integration Engagement Dataflow Current Practice PPM, ALM, AgM, Project SAW to Deploy Propel Catalog Offer Mgmt. Offer Catalog Offer Fulfillment CSA, SM, AM Catalog Composition Catalog Entry Shopping Cart Propel Rationalization Fulfillment Composite/Compound Catalog Entry (Bound) Subscription Propel SX Fulfillment Execution Desired Model Offer Consumption Subscription CSA + AM Chargeback / Showback Chargeback Contract Usage Usage Usage Record Chargeback Contract Status Level Status Conversation Knowledge Item Catalog Entry (Unbound) Contract (Template) Codar Release Composition Release to Deploy BSM, SM, SAW Level Contract Release Package Contract (Instance) Actual CIs Configuration Actual CIs Monitor Bill/Invoice AM SM, SAW UCMDB CSA, SM, SA, BSM Suite Change Control IT Financial IT Supplier NA, Fulfillment SE, DMA, Monitoring (External to IT) Engine OO & Deploy/ Provision Systems IT Asset Supportive Function Usage Supportive Function Knowledge & Collaboration Supportive Function SM, SAW October 6, 2015 This diagram was developed/published by the IT4IT Forum, a Forum of The Open Group 23 IT4IT is a trademark of The Open Group

24 IT4IT value stream level 2 Release Composition Release Contract (Template) to Deploy Contract (Instance) Rationalization Subscription to Fulfill Contract (Template) Offer Mgmt. to Fulfill Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary D2C This diagram is based on material developed by the IT4IT Forum of The Open Group November 2015 Entity Relationship Record Fabric Integration Engagement Data Flow Current Practice Offer Consumption to Fulfill Level Status Usage to Fulfill Contract KPI Level Self Support to Fulfill to Deploy Backlog Item Demand Backlog Item Strategy to Status Usage Business / IT Measurement Business Measurement () Monitoring Monitor Event Event Event Interaction Problem Problem Problem, Known Error Change Control Run book Monitor Discovery Actual CIs Run book Run book Knowledge Item Fulfillment Execution Comp. Fulfillment Desired Model Actual CIs Configuration Diagnostics & Remediation Comp. Runbook Knowledge & Collaboration Knowledge Item Conversation to Fulfill Actual CIs Supportive Function 24 IT4IT is a trademark of The Open Group

25 IT4IT HPE product mapping Propel Portal Offer Consumption to Fulfill Status Functional Key Functional Auxiliary Model Data Object Key Data Object Auxiliary Entity Relationship Record Fabric Integration Engagement Dataflow Current Practice Level Status Usage to Fulfill Usage Monitor Business / IT Measurement BSM (APM), BPM, RUM, OM, SiS, NNMi, Monitoring Diag. Ops Analytics Codar Release Composition Release to Deploy Contract (Template) Contract (Instance) BSM, SM, SAW Contract Event KPI Level BSM (OMi) Event Propel Rationalization Subscription to Fulfill Contract (Template) SM, SAW Self Support to Fulfill Business Measurement () Event Propel Catalog Offer Mgmt. to Fulfill Interaction ALM to Deploy October 6, 2015 This diagram was developed/published by the IT4IT Forum, a Forum of The Open Group Problem Problem, Known Error Backlog Item SM, SAW Problem PPM Demand Backlog Item Strategy to Change Control D2C Monitor UD Discovery Actual CIs Run book Run book Run book Knowledge Item Fulfillment Execution Comp. Fulfillment Desired Model Actual CIs Configuration UCMDB OO SM, SAW Diagnostics & Remediation Comp. Runbook Knowledge & Collaboration Knowledge Item Conversation Propel SX to Fulfill Actual CIs Supportive Function 25 IT4IT is a trademark of The Open Group

26 IT4IT Supports Key Transformations How IT4IT Supports the Public Sector How IT4IT Supports Bi-Modal How IT4IT Supports DevOps How IT4IT Supports Cloud 26

27 How IT4IT supports the Public Sector 27

28 FEA overview + IT4IT intersections Both IT4IT & FEA focused on service delivery IT4IT provides the IT functional model and integration framework R2F improves resource utilization IT4IT is a standard with references to many others 28

29 FEA Reference Architecture IT4IT Integration Opportunities Standard IT KPI s Cost Modeling IT Cost Model Enterprise Architecture Conceptual Conceptual Policy ITFM Supportive Function Policy Design Logical to Deploy Architecture Conceptual Policy to Deploy FEA and IT4IT presents a Harmonization Opportunity Business Process Business Strategy Backlog Item Backlog Item Demand Backlog Item Backlog Backlog Item (rationalized/ Prioritized) Proposal Scope Agreement Scope Agreement IT Investment IT Budget ITFM Supportive Function Project IT Initiative to Deploy Backlog Item Competency (availability) Assets (availability) Problem Problem, Known Error Labor IT Asset Supportive Function 29

30 FITARA IT Asset (ITAM) and Software Asset (SAM) Goals Agencies must centralize IT Acquisition and maintain an inventory baseline of ALL IT assets in order to fully comply with all the tenets outlined within FITARA Agencies have the opportunity to solve multiple requirements proposed by FITARA, DCOI, Category & the Megabyte Act by focusing their efforts on implementing full life-cycle ITAM that includes SAM, Application Rationalization and Enterprise Architecture Topology Capture 30

31 IT4IT Operationalizes Asset Strategy to - Assets details required for planning to Fulfill - Keeping asset inventories up to date 31

32 How IT4IT Supports Bi-Modal 32

33 IT4IT for Bi-Modal IT Mode 1 Core IT Mode 2 Fluid IT Provides Standard s (Building Blocks) Focuses on efficiency & cost Automates Delivery to Fulfill Deliver Accelerates Responds to ad-hoc demand Provides catalog feedback Generates service demand to Deploy Build Define & publish Subscribe Fulfill Measure Plan & design Develop Test Deploy Creates Strategy to Plan Align Strategy Rationalize Prioritize Backlog Manage Investments 33

34 How IT4IT Supports DevOps 34

35 DevOps Theme Increase automation Reduce latency Increase visibility 35

36 High velocity innovation, multiple constraints One way flow Rapidly increasing WIP Isolated build and integration processes Manual Testing increases latency or drives limited test coverage High # defects Poor confidence in test data fosters release aversion driving more WIP InfoSec & compliance engaged late driving vulnerabilities & re-work patch in production leads to snowflake systems Business demands Planning App Development App Testing Release decision App release Deployed App Poor user experience Lack of effective customer insight and high latency drives kitchen sink requirements Waiting time for build and test environments drives desk-side builds Manual and error prone app deployments Error prone manual hand-offs and processes Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust 36

37 High velocity innovation One way flow Rapidly increasing WIP Isolated build and integration processes Continuous delivery Manual Testing increases latency or drives limited test coverage High # defects Poor confidence in test data fosters release aversion driving more WIP InfoSec & compliance engaged late driving vulnerabilities & re-work patch in production leads to snowflake systems Business demands Planning Continuous Integration & Testing App Development Continuous Delivery App Testing & Deployment Continuous Release Operations decision App release Deployed App Poor user experience Lack of effective customer insight and high latency drives kitchen sink requirements Waiting time for build and test environments drives desk-side builds Continuous assessment Manual and error prone app deployments Error prone manual hand-offs and processes Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust 37

38 How IT4IT Supports DevOps Strategy to Enterprise Architecture to Deploy to Fulfill S2P R2D R2F D2C Policy Test Offer Consumption Problem Proposal Demand Source Control Project Continuous Integration & Testing Build Build Package Offer Catalog Composition Rationalization Continuous Delivery & Deployment Chargeback/ Showback Usage Continuous Operations Level Diagnostics & Remediation Event Monitoring Design Release Composition Fulfillment Execution Change Control Configuration 38

39 How IT4IT Supports Hybrid Cloud 39

40 NIST : The simple cloud definition standard The 3 basic cloud concepts to know 5 Essential Characteristics On-demand self-service Broad network access Delivery Models Private Public Hybrid Community Resource pooling Rapid elasticity Measured service Models SaaS PaaS IaaS 40

41 Example IT4IT Engagements 41

42 Common Objectives Applying IT4IT Standardization and Automation Tools Rationalization Functional Maturity Assessment Roadmap Planning New IT Operating Model 42

43 Organizational Priorities Mapping to IT Opportunities Relative Opportunity Low Medium High Corporate Priorities Growth Risk 4 Productivity Cost Growth & Cost 4 3 Strategy to Plan Growth & Productivity to Deploy Build Align Strategy Rationalize Prioritize Backlog Manage Investments s Develop Test Deploy Growth & Productivity 2 1 to Fulfill Deliver Risk & Productivity Run Define & publish Order a service Route & fulfill Measure & charge Detect Diagnose Change Resolve 43

44 Example Rationalization 44

45 Example Monitoring Recommendations 1. Route all monitoring through BSM (RTSM) to capture all events Generate complete metrics view Necessary for CLIP processing in correlation and automation 2. Reduce event source tools Disparate drives greater cost and increased management overhead 3. Longer term: driver pagers from event management vs. monitoring directly 45

46 Safeway IT4IT Rationalization 46

47 Next Steps 47

48 IT4IT publications available amzn.com/ amzn.com/b01bjpnfss amzn.com/ amzn.com/

49 HPE Education Courses IT4IT Awareness H9P64S Course Overview This 1-day course provides an introduction to IT4IT a prescriptive standard for managing the business of IT. The course includes overviews of the IT4IT Reference Architecture and the four IT Value Streams associated with the IT4IT Value Chain. IT4IT Foundations H0DS5S Course Overview This 3-day course introduces the foundational concepts of IT service management based on the Open Group IT4IT standard. This class covers the materials at a level so that the student can become certified in IT4IT at the Foundational level. The course includes the IT4IT certification exam. 49

50 Discover more at Public resources The Open Group IT4IT forum Public site Register for free: opengroup.org/it4it The Open Group IT4IT forum member collaboration site Register to join (free with your hpe.com address): HPE web site: hpe.com/software/it4it for questions 50

51 Thank you 51