FINAL REPORT TABLE OF CONTENTS

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Dorothy Agnes Preston
6 years ago
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1 EOCS FINAL REPORT

2 FINAL REPORT TABLE OF CONTENTS 1. PROJECT PLAN Project Information Project Description Advantages. 1.4 Timeline. 1.5 User/Task Analysis 2. PROJECT DESIGN User Interface Design Scenarios Design and customers Function Design Database Design.. 3. SYSTEM VERSION USABILITY REPORT Overview Summary Methodology Usability Questionnaire Results......

3 5. SYSTEM VERSION USER MANUAL General Information Website System Summary Getting Started Using the System... 1.Project Planning

4 In this Capstone, I will demonstrate some of the key concepts I have acquired from Client-server development, system analysis and design, human computer interaction, and all other informatics courses that I took upon the completion of my bachelor s degree program. 1.1 Project Information The website that I will build is about a housekeeping company called Enrique Okenve Cleaning Services acronym as EOCS. EOCS is a company that provides cleaning services to residential and commercial buildings. The purpose of the website is to serve as a bridge between the company and the customers that require our services. The website is going to allow the registered customers to submit work requests online. There will be a page that will provide information about the different cleaning services that we offer; these services are: Garden maintenance services Pool Cleaning Sweeping, mopping, and Furniture cleaning. Carpet cleaning Steam cleaning services Patio cleaning Lawn cutting. 1.2 Project Description

5 The website will make available any type of information needed by existing and future customers. The customers will be able to sign up in order to place a work orders, schedule the time they need the service to be performed, the type of cleaning services they need etc. the website will include many functions, such as forms, database, and will serve as a web application to make sure our customers and our management communicate efficiently to ensure a good quality of service. 1.3 Advantages The advantages of building this website include increasing the number of customers; expand our services to other locations according to the hits we receive from prospective customers that visit our website asking for services to be offered to their different geographical areas. 1.4 Timeline Planning 8 days. ETC 05/29/2015 Project Planning Document 3 days User Analysis 2 days

6 Task Analysis 2 days System Specification 1 day Design 7 days. ETC 06/10/2015 User Interface and Storyboard 3 days Function Design 1 day Database Design 2 days Scenarios Design 1 day Development 14 days. ETC 06/29/2015 System Testing (Version 1.0 release) 14 days Usability Study 12 days. ETC 07/12/2015 Tester Demographic Area 2 days System Usability Questionnaire 2 days Testing and Observation Design 4 days System Usability Analysis Report 2 days External Evaluator Report 2 days Revision 2 days Revisit the System 2 days

7 Version 2.0 Version 2.0 release 07/14/2015 Estimated project cost $6, User/Task Analysis User analysis Enrique Okenve Cleaning Services (EOCS) is a company that provides services to any customer interested in living in a clean and healthy environment. Due to the nature of our services, all kind of customers are welcome as long as they are 17 + age and have the desire to live in a healthy and clean environment. We currently serve just in the state of Georgia, but our services will be extended to other states as the company gradually grows. We will be updating our website providing information of the expansion to other states. Task analysis Many tasks will be performed on the website. In addition to what is listed below, other functions and services will be added in the future as new ideas and services emerge. Customers will be able to perform the following tasks on Enrique Okenve Cleaning Services website: Information about the company

8 See the list of different cleaning services we provide Create an account (customer s account) Service request (work order ) Get the company contacts information feedbacks section to ensure customer satisfaction As the website is going to be designed only for customer, the manager of the store will be able to manage the employees by executing the following tasks: Chemicals pouring and Handling Pool Cleaning Sweeping, mopping, and Furniture cleaning. Carpet cleaning Steam cleaning patio cleaning lawn cutting 2. PROJECT DESIGN

9 2.1 User Interface Design The user interface is so simple to make sure the information is easy to find for the users. All the pages on the below index will follow the same format. The number of pictures on each page will be limited to avoid distractions, since customers will only look for information for services. Company s logo Office building picture Company s Logo Page Title Customer Register Navigation bar Page Content 2.2 Scenarios Design and customers

10 The scenario design is going to be based on all the information that is shown on the User Interface Design and Story board. The information on the story board was based on the tasks we listed on task analysis. The scenario design is mostly based on customers to placer work orders through the website, the head quarters to receive it through the website as well, and then send the employees to the field to go and perform the requested service. Those scenarios are as follow: Scenario#1 Angelica is a homeowner and she needs her lawn to be cut. She goes on the internet and finds our company. She clicks the services page to see what services we provide and she finds out we do lawn cutting servicer too. Then she clicks on the contact us page to get the phone number. She calls the company, and an associate picks up the phone. Angelica requests for a lawn cutting service on a certain day next week. Our associate asks her to provide her address, full name, phone number, and method of payment. The associate fills out the work request form and pass it on to the services manager. The services manager contacts Angelica to let her know the time, and date the lawn cutting employees will be at the address she provided. The employees go to the address and give a copy of the work request to the customer to print and sign her name; after she signs, the employees start the lawn cutting. Four days later, the company mails the invoice to the customer. Scenario#2 Lake Louis Apartments is a 125 apartment complex located at 3450, Evans rd, GA Lake Louis Apartments complex found out about our company through some fliers we send out. Lake Louis management contacts us, and they signs a carpet cleaning contract with our

11 company. We agreed that in order to our company to go and clean the carpet in any of the units, a work order from Lake Louis Apartments needs to be placed through our company website, indicating the unit number and date. Lake Louis fills out the form online and registers as our customer in order to be able to place work orders online. Three weeks later, Lake Louis wants carpet cleaning services on units 15A, 22B, 33C, 35D, 47M, 48K, 51L. A Lake Louis Apartments office employee goes to our website; she clicks on Service request page; the page opens; now she is required to provide the registered-customer log-in information in order to place the work order. She types Lake Louse Apt as user name, and then she enters the password. Once she logs in, then she places the work order for the above mentioned units. That way, we know the work order was placed by Lake Louse, and the cleaning carpet team goes to Lake Louis apartment complex, and clean the carpets on units 15A, 22B, 33C, 35D, 47M, 48K, 51L. Note: Angelica on Scenario#1 could have also registered online as a customer. It was assumed on scenario#1 that Angelica is not that good on using internet or creating accounts, passwords etc. That means, she can still have our services even when she does not requester online. Thanks for the webpage services, which provides information about the services we provide, and the contact us page, which contain our contact information, the company was able to still have Angelica as a customer. Once again, the purpose of the website is to bridge the gap between the company and our customers.

12 Customers From the homepage, the customers will be able to see the many variety of the cleaning services we provide through the webpage services from the navigation bar located on the right hand side of the website. If the customer is interested in our services, he/she will need to register online as a customer from the Register form, located on the top-right hand site of the website. After the customer is registered, he/she will be on the company database, then he/she will be able to logging anytime providing the logging information to another webpage that can also be accessed from the navigation bar called Service request to place a work order. The form will allow the customer to specify the address, type of cleaning service, date and time; he/she wants the service to take place. In addition, the contact us page will also be at the navigation bar for the customers to be able to know about our physical location, phone number, and address so they can be able to walk-in for enquiries and request services in person if they desire to do so. The about us page as usual, is a vital page to any website because it gives the visitors the information about the nature of business or services the company or the organization provides. This page is also located on the navigation bar so that the customers can have information about the nature of services we provide. Finally, at the bottom of the navigation bar, there is a feedback page. To leave a feedback, the users will just need to click on Feedback, fill the box, and then submit the form. 2.3 Function Design

13 The website will be built using TEXTPAD as the text editor along with other tools that are available in Citrix (Virtual Desktop) such as SQL for the database, putty, etc. The languages that will be used are HTLM for the design of the website, and PHP for the relationship and all the requests to the database. The Request service page and the Register function will be related to a database. The rest of the files will contain just text documents of the information that is related to each webpage. Once the website gets built, it will be uploaded to the Mercer Serve informatics.mercer.edu Below is the file/site structure that shows how the site will function. File/site structure Index About us.html Services.html Request service.html Register.html Contact us.html Feedback Request Service.php Register.php Database Database 2.4 Database Design

14 Service request Request ID Customer_Name Street City State Phone Service_requested Date time Feedback FeedbackID First_Name Last_Name Your_comments Registration Customer ID Name Street City State Zip code phone

15 3. System version 1.0

18 EOCS WEBSITE USABILITY REPORT

19 4. USABILITY REPORT. 4.1 Overview This is a documented report that refers to an assessment plan to conduct a usability test and see how users navigate and interact with EOCS Website The objectives of this usability testing consist of getting users point of view so we can identify possible design concerns in order to satisfy the end-users, and increase our productivity. The key points to this usability test are: Determine design irregularities and usability issues.. Ensure easy information accessibility and interaction with web applications. The purpose of ours website is to bridge the gap between our customers and the company. Due to the nature of our business, we had to make sure we have participants of both gender; males and females. We had six participants for the usability testing, 3 for each gender.

20 The participants conducted the test at their respective homes. I usually meet them almost every day at Mercer University gym, in Atlanta campus located at 3001 Mercer university drive, GA I handed the questionnaire forms to them and I asked them to visit the website and give me feedback through the questionnaire form and bring it to me in the gym anytime along the week. 4.2 Summary The Website is a web application designed that was built to serve as a bridge between EOCS and the customers. Some of the functions integrated in the website are: 1. Registration form to register as a customer in order to be able to place work requests online. 2. Submit work requests online 3. Access information about the company and the services we provide. 4. Leave feedbacks 4.3 Methodology Location Each participant s most suited location with internet access to navigate the site and fill the questionnaire according to what he/she experienced while navigating the website. The test was conducted that way due to the fact that most customers will take their time to navigate the site

21 from their homes or office, coffee bar etc. The goal is to make sure the customers find the information they need, and use the available web functions in less period of time. Participants The participants will assume that they are interested in a company that provides cleaning services. They are asked to find information about the different varieties of cleaning services we provide. They will attempt to chose any service of their interest; register as customer, and place a work order request online. The goal is to make sure the customers find the information they need, and use the available web application to complete the task in less period of time, and tell us about their experience in regards to the usability and acceptability of the user interface. The participants will be asked to provide honest opinions regarding the usability of the applications, and how easy or difficult it was to navigate the website. Participants will answer a set of questions from the questionnaire to express their experience. Equipment: 1. Computer 2. A browser: (Google chrome, internet explorer, Mozilla, etc.) 3. Internet Connection

22 Procedure The participants interactions with the website were in close observation by us. While the participants were evaluating the applications and navigating the website, we, on the other hand, we are checking to see which participant has submitted what work order request to ensure the good functionality and accuracy of our database in relation to the information submitted by the users through the web applications. 4.4 Usability questionnaire. Name: Occupation: Requested service: Usability Evaluation Questionnaire 1. Please indicate your gender Male Female 2. Please indicate your age category How experienced are you in using the Internet? No experience Limited experience some experience Very experienced 4. It is easy to navigate through this web site.

23 Agree Strongly Agree Neutral Disagree Strongly Disagree 5. The graphics on this web site are beautiful. Agree Strongly Agree Neutral Disagree Strongly Disagree 6. It is easy to find information from the site Agree Strongly Agree Neutral Disagree Strongly Disagree 7. It took me too long to find the service I was looking for. Agree Strongly Agree Neutral Disagree Strongly Disagree 8. It was easy to register as a customer at customer registration form. Agree Strongly Agree Neutral Disagree Strongly Disagree 9. It was easy to place the work order request. Agree Strongly Agree Neutral Disagree Strongly Disagree 10. Overall, I am satisfied navigating the website. Agree Strongly Agree Neutral Disagree Strongly Disagree

24 4.5 RESULTS The questionnaire results show that the tasks were easy to execute by the participants. All the participants agreed that it was simple to navigate the website. The feedbacks from the usability questionnaire showed that it was easy to find the information about the services we provide, and that it does not take time at all to register as customer, and submit a work request online. Overall, all the tasks were done successfully, and we had good feedbacks from the participants. 5. Version 2.0

28 6. USER MANUAL 6.1 GENERAL INFORMATION The general information section explains the purpose of EOCS website. The purpose of the website is mainly to bridge the gap between our company, the existing customers, and prospective customers that are interested in our services System Overview EOCS s website is a web application that allows visitors or potential customers to see general information about the nature of our company, register as customers, and be able to submit work

29 orders requests. This process is done through some applications that provide electronic forms used to collect user/customer s registration information, work order requests, and feedbacks. The application saves the data collected to its database Organization of the Manual The user s handbook consists of 5 sections: General Information, System Summary, Getting Started, Using the System, and Information Recording. - The General Information section explains the purpose of building EOCS website. - Website System summary section gives overall summary of the system. It outlines the necessities of the system s hardware and software, the configuration, user access levels along with system s behavior. - Getting Started section describes the system s menu, and explains how to access the website from devices the user might be using. - Using the System section gives some comprehensive descriptions of system functionalities. - Information Recording section describes how to access the information that was collected by the applications as the result of the user s input.

30 6.2 WEBSITE SYSTEM SUMMARY This section outlines the requirement of the system s hardware and software, the configuration, user s access levels and system s behavior in case of emergency System Configuration The website can be navigated from any computer device connected to the Internet though a browser. In order to store users input information to the database, the application needs to be connected to the internet. Data saved in database can be accessed by employees and users through Internet as well User Access Levels Any visitor can use the website for general information, register as a customer, and then place work order requests. Only certain registered employees are able to access the Information Recording section to access the data saved in the database Emergency

31 One of the issues that can be considered as an emergency can be a power outage. In case of any power outage situation, data will not be able to be saved to the database through the web applications. 6.3 GETTING STARTED This section explains how to access and navigate the website and perform tasks from the computer device Access From any browser, the website can be accessed from the public at The website administrator does have log in information to make changes on the site when necessary System Menu Website menu was made very simple so the users can access information easily. Once the user types the URL using any browser, the navigation bar will be displayed. This navigation bar contains links to access the information on each page, and the forms required to fill out to perform your tasks. The navigation bar includes links to display information on the following

32 pages from the website. About us, Services, Service request, Contact us, and feedback. The Registration form is located on the top-left hand side corner of the navigation bar. 6.4 USING THE SYSTEM 4.1 About Us About us gives the required information to the visitors of EOCS website. The information includes our mission, and the nature of services we provide. Once you click on the about Us link, you will be able see information about our company. 4.2 Services The Services page section lists the different services we provide for the customers. Once you click on the Services link, you will be able see the variety of services we provide. This page only contains general information about the services we provide. 4.3 Service request The Service request page does have a function that allows the users to place a work order request through an online application. The Service Request page is related to a database.

33 Once the visitor clicks on the Request service link, a form will be displayed and he/she will be required to fill out the form and submit it. 4.4 Contact Us The contact us section displays the contact information. This includes the full address, , and the telephone number Feedback For those customers that require to tell us about our services, we have the feedback page, which includes a form to fill in with a comment section. Feedback is for the customers to inform the company about the quality of the service we provided for them, and also to tell us what needs to be improved or include in our services. 6.5 Information Recording This section is for authorized employees only. Its set access the information that was collected by the applications as the result of the user s input.

Table of Contents. I) Project Planning. User Analysis. III) Tasks Analysis. IV) Storyboard. V) Function Design. VI) Scenario Design.

Table of Contents. I) Project Planning. User Analysis. III) Tasks Analysis. IV) Storyboard. V) Function Design. VI) Scenario Design. FINAL REPORT Table of Contents I) Project Planning II) User Analysis III) Tasks Analysis IV) Storyboard V) Function Design VI) Scenario Design VII) Database VIII) Usability Questionnaire IX) System Version