Welcome to your new phone.

Transcription

1 Welcome to your new phone.

2 Walk Out Ready We ll make sure your new phone will be ready to use before you leave the store. Complete Device Set-up Free Set-up Contact & Data Transfer Voice Mail Set-up What else would you like to learn about? Basic Turn phone on/off Make a voice call Lock phone Text messaging Picture messaging View your Browser Use Wi-Fi Download an app Prepaid Prepaid Wireless Account Online Top-up Check Balances Advanced Operate camera Accessories and protective coverings Personalize with ringtones & wallpapers Closing website windows and apps Phone Protection Plans Signing in to app store Bluetooth pairing Travelling with phone (turn data on/off and airplane mode) Other: Data Your Phone Information Phone Number: Phone Password: Voice Mail Password: AppIe App Store / BlackBerry App World / Google Play Store: Password: Password Recovery Information Did we explain your bill? Did we assess your needs? Did we give you a 10/10 experience? A SaskTel representative may contact you for a Customer Service Survey about our service. 1

3 Your New Phone Plan Contract Expiry Date/Upgrade Eligibility Date*: Phone Protection Plan AppleCare+ Comerco WDPP Basic WDPP Complete Your deductible: (Dependant on coverage) Monthly Fees Voice & Data: Data: Overage Fee: $0.06 per megabyte (Plus applicable usage fees and taxes) Features: 911: Financing: Financing Includes: Financing End Date: This financing is paying for the total cost of these products over the next two years. Estimated Total Bill: Spending Limit: Phone Price: Phone Subsidy*: *Customers that wish to upgrade earlier than the end of their one or two-year contract term may pay an Early Device Upgrade Fee (EDUF), which is a prorated amount based on the subsidy received at the time they purchased their phone. 2

4 Wondering what your first bill will look like? There are 30 days in a bill cycle. Bill dates are 8th, 16th, 23rd or 29th. To calculate the pro-rating amount for the first bill: 1. Calculate the amount of days of prorating (number of extra days that will be added on the first bill) by using the date of purchase and your billing date. 2. Calculate $ per day by taking your bill total and dividing it by 30 (days in the month) = 3. Take $ per day and multiply by the number of days pro-rating For Example: A customer is on the Ultimate 75. With financing, the bill will be $ The phone is purchased on the 10th but the billing date is the 16th. The customer has 6 extra days of billing on his first bill. Customer Bill Total ($83.33) Days in month (30) = $ Amount per day ($2.77) $ Amount per day ($2.77) Days of prorating x (6) = Total prorated amount ($16.62) The customer s first bill: Bill total $83.33 Activation Fee $25.00 Prorated amount $16.56 Total $ Notes: 3

5 Phone isn t working? You have 1 year of manufacturer s warranty. This covers any manufacturer defects. Any evidence of physical or liquid damage will void warranty coverage. You broke your phone. Now what? I don t have coverage If you don t have coverage, visit our Jump.ca Repair Centre. Our professional in-house technicians are available to support you with any issues that you experience with your phone. Whether you have warranty on your phone or not, we can help. Come see us for a free estimate. To book an appointment and learn more about our services: Call us at JUMP (5867) or visit us at jump.ca/repair I have coverage To make a claim with any of these providers visit us at or call JUMP (5867). AppleCare+ Comerco Additional year of manufacture warranty and accidental damage. Accidental liquid and physical damage: Smashed screens, Liquid damage, Consumed batteries, Bent phones, Dented phones. Additional details: AppleCare+ covers two incidents of accidental damage with a service fee. Repairs for unlimited manufacture's defects. Manufacture defects: Any defect where physical / liquid damage is not present. See AppleCare+ for iphone and ipad page for details. Wireless Device Protection Plan Basic Additional details: Comerco covers two incidents of accidental damage or 1 device replacement / credit if the device is deemed unrepairable. Manufacture defects: Any defect where physical / liquid damage is not present. See Comerco Protection Plan page for details. Wireless Device Protection Plan Complete Additional year of manufacture warranty and accidental damage. Accidental liquid and physical damage: Smashed screens, Liquid damage, Consumed batteries, Bent phones, Dented phones. Additional details: WDPP Basic covers two replacements within a 24-month period. There is a $1,500 coverage limit per service request. Manufacture defects: Any defect where physical / liquid damage is not present. Additional details: WDPP Complete covers up to two replacements in any rolling 12-month period with a deductible. Manufacture defects: Any defect where physical / liquid damage is not present. Lost/Stolen Phones: To receive this coverage, your phone must be blacklisted. To blackist your phone, call SASKTEL See Wireless Device Protection Plan Basic page for details. See Wireless Device Protection Plan Complete page for details. 4

6 A device reset may help with any phone issues If you are experiencing technical difficulties with your phone, a simple reset can solve many issues. Phones with accessible batteries Do a battery break: 1. Turn on your phone. 2. Remove the cover on the back of your phone. 3. Remove the battery & leave it out for a couple of minutes. 4. Put the battery back in place, replace the cover you removed and turn the phone on. Please be patient. It may take a while to reboot. If your technical issue is not resolved, please contact SaskTel. Phones without accessible batteries Restart device: 1. Press and hold the power button until the restart phone option appears. 2. Select restart device. To restart an iphone: 1. Press and hold the sleep/wake button at the top right of the phone and the home button at the bottom center of the face at the same time. 2. Press and hold both buttons until the Apple logo appears. When this happens, you can let go - the iphone is restarting Keep your phone current with software updates Phone manufacturer s release software updates periodically for a range of phones. These software updates typically add new functionality for a phone, provide fixes for bugs and may increase performance of the phone. Jump.ca recommends that you update your phone regularly. For details on how to check for and install software updates, please visit sasktel.com/support or your phone manufacturer s support site. Note: These software updates are typically large files, so we recommend that they be downloaded over a Wi-Fi network to help prevent wireless data overages. 5

7 Travelling with your phone is simple with Roam & Relax Travel Add-ons Add a package of minutes, text messages, and data that can be used when roaming in the U.S. To take advantage of the data rates included in this add-on, you must have a plan that includes data. This add-on will be on your account for 1 month, unless you request to keep it longer. Check out the rates for Roam & Relax U.S. below. Travelling internationally? Go to our website Jump.ca > SaskTel Rate Plans & Add-ons > Travel Add-ons. Travel Rate Plans R&R U.S. 50 $ / mo. R&R U.S. 70 $ / mo. Included minutes Included text messages Picture/Video messages 250 (from U.S. to Canada or U.S.) Unlimited (from U.S. to Canada or U.S.) Unlimited Data 1GB 2GB Additional data Additional minutes $ 5/day for 300MB of data $3/day for unlimited calling within the U.S. and from the U.S. to Canada $ 5/day for 300MB of data $3/day for unlimited calling within the U.S. and from the U.S. to Canada Daily Add-on s Additional data $ 5/day for 300MB of data Additional minutes $ 3/day for unlimited calling within the U.S. and from the U.S. to Canada 6

8 Looking for other travel options? Option to unlock Unlocking your phone allows you to insert any carrier s SIM card and connect to their network. In order to unlock your SaskTel phone there will be a $50 unlock fee charged to your SaskTel bill. mysasktel app Download the mysasktel app on itunes or Google Play. The mysasktel app lets you view and manage your SaskTel wireless services right on your phone. Easily check your data and text messaging usage, view your SaskTel wireless account information, make account changes, pay your ebill, find SaskTel Select Wi-Fi hotspots, and more! ebill - Never see another bill again. (On paper, that is.) So long, paper bill! Sign up for ebill and never see another paper bill. With ebill you can: Make secure, online payments using pre-authorized payment or your credit card View your bill online anytime Make a positive impact on the environment ebill is available through mysasktel and the mysasktel mobile app. For more information and to set up your account go to sasktel.com. 7

9 More Great SaskTel Services from Jump.ca SaskTel has everything you need to keep you connected to your world. Jump.ca s friendly and knowledgeable staff will help you choose the right SaskTel services. Digital TV Get digital TV, movies, music, and your favourite channels and shows. TV made just for you. Internet Choose an Internet plan made just for you, with service that s ready to connect you with the blazing fast speed you need. Home Security Protect what matters most 24 hours a day, 7 days a week with a home security system from SecurTek. Bundle and Save Save BIG when you bundle your TV, Internet, wireless, long distance, and even home security! Get connected the easy way, and save bundles of money, too. Useful SaskTel Services / PVR app Schedule and manage your TV recordings directly from iphone or ipad devices. maxtv PVR subscribers never have to worry about missing favourite TV programs or missing the end of a game if it goes into overtime. Search Saskatchewan smarter - get the most relevant results and all kinds of local info ranging from business listings, movie times, menus, deals, and so much more. Save your data! Get free, unlimited access to SaskTel Select Wi-Fi. It s easy. If you are using a wireless 4G or 4G LTE device, just make sure the Wi-Fi on your phone is on to automatically connect to SaskTel Select Wi-Fi. SaskTel Select Wi-Fi is in over 300 locations province-wide, and growing. Only for SaskTel customers. 8

10 Upgrades Do you want the latest and greatest phone? Did you lose your phone and need a new one? Let us introduce you to The Early Device Upgrade Program The Early Device Upgrade program allows you to get the phone you want, when you want. All you need to do is check the balance owing on your phone by giving us a call or stop by your nearest Jump.ca location. Simply pay your remaining balance and get the phone you want sooner. How it is calculated: Let s say the full retail price of a particular phone is $ You purchase that phone for $99.99 on a 2-year contract. This means the subsidy that you received was $ Your subsidy of $630 is deducted in equal amounts over the 24 months of your contract. So for example, you have 3 months remaining on your contract and want to upgrade to a brand new phone. To get your new phone, you would need to pay out the remainder of the subsidy balance, which would be $ Then, you d be eligible for the discounted price of a new phone! Early Device Upgrade Fee = Subsidy amount / Number of months x in the contract Number of months remaining in the contract Trade & Upgrade Trade in your current phone and receive up to a $250 in-store credit to pay down your early upgrade fee or use it toward the purchase of a new phone. For more info, visit jump.ca/trade-in. Phone Financing Want to upgrade but can t pay right now? With phone financing, you can choose any wireless phone and finance it over 2 years for as low as $0 down. For more info visit jump.ca/early-device-upgrade. 9

11 Need a top-up on your prepaid phone? Quickly reload your Prepaid account using online top-up Automatic Recurring Top-up. Choose the frequency and the amount. Your payment will come right off your credit card. One Time Top-up. Call us at JUMP(5867) or visit us in-store. Use your credit card or debit card to instantly add $10, $20 or $50 to your account. Check your prepaid account balance Login to your Prepaid Wireless Account. Text the word BALANCE to (GETBAL) from your phone. Dial #321 from your phone. Call from any phone. Add prepaid data Text DATA to You ll receive a list of Data Add-ons available to you. Your account must be set-up for data prior to adding data to your phone. Login to your Prepaid Wireless Account and purchase a Data Add-on. 10

12 Serving Saskatchewan Since 1991 Founded in Regina, we are proud to be a locally owned and operated Saskatchewan business. We've grown to be the largest retailer of SaskTel cellular products and s ervices in the province. For a full list of our store locations and Repair Centres, visit us online at jump.ca. or give us a call at JUMP (5867).