Introduction. N e w o r k sm

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1 Computer World 191, Al Falah Street M2, Saeed Mansoury Bldg Abu Dhabi, UAE Introduction Computers & Electronics World, a leading After Sales Service Provider, was established in Abu Dhabi in In November 2001, Mr. Audie D Souza took over the operations of Computer World, focusing on IT related Help Desk Services. In October 2005, Computer World became a Limited Liability Company (LLC), with Mr. Saeed Mazroui and Mr. Audie D Souza as joint partners, with a paid up capital of Dhs. 200,000.- Computer World provides independent computer network services, primarily targeting the small business market - companies with users. Computer World syncs with the market by bringing out the current costeffective standard and not necessarily the latest fad. Our cautionary approach has helped our clients with affordable solutions which are upgradeable according to the standardization that evolves in the industry, thereby reducing the total-cost-of-ownership for our clients. Our product line ranges from Personal Computers to specialized peripherals. Our core business is on-site service contracts, where a team of engineers are dedicated for on-site support to our clients at their offices. We also offer a varied solutions, At the end of the day, it s never the price, but the service that retains our clients... ranging from Internet Connectivity Solutions to Branch office Remote Access solutions. We have added website design and corporate identity, recently, as part of portfolio of services. A highly experienced and professionally managed team of competent product specialists, together with a team of certified engineers and support personnel makes sure that all services and solutions from Computer World are customer oriented and reliable. Our quality system is based on the same ISO 9001 standards, which we inherited from our earlier phase. We continue to implement those procedures and will eventually apply for independent certification. In 2001 Computer World became a Microsoft Business Partner, allowing us to showcase the Small Business Networks and Application Strategy from Microsoft, one of the just two such companies in Abu Dhabi. In 2007 we were appointed Sole Agents for UAE for CADOPIA CAD Software, authorized resellers for BrowseControl, Internet & Application Access control software, and AVG Anti Virus & Security Software - now a Gold Level Reseller. With a wide customer base of Corporate Customers as well as Small Businesses, we have been able to prove our ability to support organizations that depend on Computer Networks and Communications for on their day-to-day operations. We are also ideally suited to implement IT procedures of major multinationals, because of our experience in implementing such processes. Although we stared in a very small way, we are now a financially stable company, with zero debt and 20% YOY growth, with a current turnover of more than 4M Dirhams. This success can be directly attributed to the faith of our long term customers in Computer World. Our office is located on Al Falah Street in Abu Dhabi (Street # 9). Our web address is The latest company and product information can be found there. N e w o r k sm Putting Networks to work. Office Postal Address Contact Numbers M2, Saeed Al Muhairy Bldg P.O. Box Tel: Opp. Min of Finance & Industry Abu Dhabi Fax: Al Falah (7th) St. U.A.E. Rev: July-2012

2 Business Computing Hardware Computer hardware always forms the core of any IT requirement. Although we are solution oriented company with focus on core IT Services, like help desk support, we do have a large VAR hardware business from leading brands like Hewlett Packard, Fujistu-Siemens, DTK, Compaq, IBM and others. We go according to client requirements. We are vendor independent. We do not assemble PC s, unless there is a large specific requirement or highend graphic Systems Our clientele, some going back couple of decades, supports us with the trust that is normally kept for in-house IT services. We have grown as they have. Many have grown from 5 users to more than 100. A choice of multiple vendors enables us to provide the maximum possible options at a single point of time. Like always, we believe in giving products that are current in technology, but at the same time with a very price/performance ratio that clearly supports the client s budget figures. We provide the entire range of standalone workstations, networks workstations, and workstations for CAD and other high utility engineering applications. Personal Computers, Workstations and Servers Dell, Compaq, IBM, Fujistu-Siemens (FSC) Servers Dell, IBM, DTK, HP & FSC Intel Based PC & Workstations Notebooks from Dell, HP, IBM, Toshiba & FSC iomega NAS storage and personal storage devices High End Graphics, CAD & Gaming Systems In 2007, we activity started marketing high-end workstations, primarily supporting the AMD processors. We have high end made to order Dual Core AMD Systems or Quad Core Intel Processors. Some of these models are currently the fastest PC s in the world. These high quality systems are manufactured according to requested configurations. We also carry (on special orders) high-end gaming systems from DTK. Networking Hardware 10/100 & Gigabit Switches & Routers from Cisco, D-Link & 3COM Rack Mount Cabinets from Cheetah & Kudu APC On-line Power Management solutions UPS & Associated Firewall & Security equipment from Cisco & VistaWiz Computer World LLC Profile 2

3 Application Software The correct choice of software is critical to any business. Equally critical is the implementation, so that budget constrains are taken care in such a way that the resources are balanced. If this is done properly, companies do not end up with unused expensive software licenses. It is important to remember that in a given situation, the hardware may be only 20% of the total value of a computer system. Almost all IT resellers can supply you software, but only a good IT supplier will help you reduce the overall burden. The UAE piracy law is very encompassing and in a lot of cases, information about licenses is wrong. This is where we come in. We have very vast and varied knowledge, with which you can save money, implementing this legal requirement. We may even recommend and support free software, if that is what it takes to solve a client s requirement. We supply application software ranging from the ubiquitous Microsoft Office products to specialized CAD and security software. In July 2007 we were appointed as sole agents for CADOPIA, BrowseControl & AVG Anti Virus Softwares. The range of software that we supply, are varied and mostly in tune with the requirements of our clients. Some of them are very specific. For example Browse Control allows or clients to save extra internet bills by controlling who gets access and when. It also protects the network by not allowing users to run unauthorized software like messaging applications. CADopia gives companies full Autocad compatibility at a fraction of the price. Application Software (Sales & Technical Support) Microsoft Applications & Networking software Licenses Retail & Enterprise products from Symantec, AVG, Adobe, Autodesk, Cadopia and others License Fulfillment & Legalization Networking Software (Sales & Technical Support) Microsoft Windows 2003 Server / Small Business Servers Windows Terminal Server Licensing Microsoft SBS 2003 Server Microsoft SQL Server AVG / Symantec Anti-virus 10 for Networks Specialized Software (Sales & Technical Support) Autodesk / Cadopia CAD Software Alloy Network inventory & Asset Management Software BrowseControl Internet & Application Management Win Server Terminal Server Remote Access solutions Economical Specialized Software (Sales & Technical Support) Cadopia (Autocad Compatible Software) deskpdf (Acrobat Compatible Software) Computer World LLC Profile 3

4 Support & Help-Desk Services The Core Business of Computer World is On-Site IT Support Services. Support is provided on most major platforms like all versions of Windows XP to Windows 8 and Microsoft Server System 2003 and above. With a strong support team of highly trained and certified support engineers and a fully equipped service facility, Computer World ensures a low turnaround time for all equipment. Because the department s previous ISO 9001 certification was based on the Design of Computer Networks, Computer World continues with the same commitment to quality. Additional certification - probably the only one in the UAE and certainly the only one in Abu Dhabi - for Sales, Support and Assembly of Computers makes us stand-out uniquely in our field. Our strength is obvious General Repair Service PC repairs Printers & Plotter Repairs Internet setup using 56K, ISDN and ADSL services Video conferencing Printer servicing Monitor Servicing Networking Service Contracts PC Service contracts on Per PC per Month basis Network service contracts on per PC per Month at site basis Annual Printer Service Contracts Branch office IT help desk services for Multinational Corporates Networking Software installations / Microsoft Windows 2000 Server Licensing of Network application software / MS Office Network deployment of application software Virus Management / Norton Corporate Anti-Virus Communications setup for using Microsoft Exchange Office Equipment Copiers Electronic Typewriters Binding Machines Printing Calculators The client list on the next page will show contracts that go back many years. Our commitment to our clients shows that due to the exception service we provide, our clients stay with us and we have grown just as they have grown. Computer World LLC Profile 4

5 Telephony Services Being an Etisalat Business Channel Partner, since 2012, telephony is a very big and important part of our organization. Communication services are in an advance state of automation. This has resulted in the overlap of a lot of facilities that used to be the sole domain of analog telephony. The newer digital and hybrid systems are more network aware and in most cases can be used with VoIP technology (Telephony over the internet). This has resulted in Computer World taking a active part in the installation, maintenance and support services for telephony and networking. We have our own in-house team and qualified subcontractors for larger projects. We have the right resources to tackle any mid-size networking requirement. From supply of networking and routing equipment to cabling and configuration of workstations and servers we do it all. We supply cabinets and allied equipment, switches, routers and servers; lay the cables, physically connect and configure them. One source for all your voice and data needs from premise cabling to installation of advance telephony equipment. We are partners with Avaya (which is also installed in-house) with advance digital and VoIP connectivity, voice mail and messaging. Telecom Services Full spectrum Etisalat Business Communication Sales partner Sales desk for DEL, Business One Super, IP Connect, Dedicated Internet and other business communication connectivity. Telephone Systems Authorized Avaya Partner. Installation & Configuration by Avaya certified Engineers Installation & Configuration of Panasonic PABX systems Supply of Panasonic telephone sets Support and maintenance of NEC systems Communication & Networking Products/Services Avaya & NEC - Analog, Hybrid & IP Products Routers, Switches, Hubs from CISCO, Intel, 3Com and D-link Dlink Firewalls & Leased Line equipment Belden/Panduit Networking & Cabling Products Cabling equipment & systems from General Equipment USA Computer World LLC Profile 5

6 Network Cabling Services floors. We started network cabling to support our clients who required us to do cable related work. We setup a small team and since then, especially the past few years, our installations of premise wiring have grown 10 fold. We have done more than 10,000 ports in the recent past. We are capable to do small to medium size cabling from 5 to 1000 within the scope of structured cabling, complete with rack, patch panels and switching. We handle all CAT6 data/voice, Fiber backbones, Datacenter rack and raised We are trusted by our clients because we use only the best possible parts in the work that we are entrusted to do. We use exclusively UK/US parts in all our work. We do not compromise on quality. We give 20 year warranty on all our work, if it is handled by us end-to-end. Our clients can trust us to do all this work on a turnkey basis. All equipment and installation from a single source allows easier management of projects. We have experience in working as a team with a wide variety of interior designers and Office equipment suppliers. Cabling Services Network cabling consultancy services during building construction. Supply & Installation of racks from 6U to 42u fully configured with trays, castors, fans and power strips Patch Panels Supply & Installation Installation of Data Points CAT5 & 6 and Fiber connectivity. Installation of Voice Points UTP 8 pair using RJ45 and BT type sockets Installation of PABX cabling Installation of additional Electrical Wiring Building Telephone wiring pair core Interlink cabling between floor and offices as per Etisalat requirements. Pressac Zeta 6 CAT6 Cables, Modules, Patch panels and cable managers from UK Prysmian Pirelli Group CAT6 Cables & Patch panels from Italy Acome Fiber cables from France AMP Cables & Connectors from US APC Datacenter cabinets, UPS systems and power related solutions Computer World LLC Profile 6

7 LAN Security & VPN Services IT Security inside the LAN of a small business environment has become a target of spam, worms and Trojan files in the current Broadband environment. There are external hackers, in-house abuse, Worms, Viruses, Phishing, browser hijacks and countless other threats. Your network can be compromised through web, (in companies with unprotected broadband or leased line access) through any sort of communication that form a part of today s modern networks. Most small business, with up to 50 computers, do not have the resources to combat these issues in house. This is where our experience in setting up small networks come into play. Our dedicated group of engineers will setup your servers securely using the latest technologies, we install configure and setup your network in our secure premises and then deploy these at your location. We are close partners with most of the security vendors and hence will get immediate updates on the latest threats. We are authorized resellers for AVG, one of the world leading and affordable security solution and Vistawiz, one of the most practical easy to use security products available. All this allows us to give you in the quickest possible time, if ever your network is compromised. The facilities we provide under these services are follows: HARDWARE Cyberoam Managed Security Services IDS / Gateway Anti-Virus VPN on ADSL using SSL or IPSec Network Security Check Bandwidth Management Cisco Enterprise Firewalls D-Link Managed and Unmanaged Firewalls 3COM Small Business Internet Access Devices & Firewalls SOFTWARE Microsoft TMG Server Managing Security and access control Proxy Server Services TMG End-point-protection TMG Internet Access control and managed VPN AVG & Symantec Enterprise & Antivirus for Networks Antivirus Antivirus for Exchange Server Online Mail & Virus Guard SERVICES VistaWiz Managed Services ADSL Firewall and Installation Services Site Anti-Virus Firefighting On-Demand Network Security Checks Windows Patch management using Software Update Services Server Computer World LLC Profile 7

8 Consultancy Services In the course of implementing our services, we come across requirements that require specific solutions. In most cases we act as the IT department of these companies, making us better for our clients, to give them turnkey solutions, which includes, both hardware and software. Our expertise in solving problems, often require consultancy, allowing us to interact with the suppliers of those solutions in great depth. This give us an unique singlepoint advantage, resulting in lesser co-ordination and effort for our clients. Software Services IT Consultancy and Site Surveys Accounting software Canteen management software Kiosk / Small outlet management Bar Code Solutions Web Presence & Hosting Services Quite a lot of our work is related to internet connectivity, support for and a multitude of other things on the web. We find that most of the local websites are either not regularly updated or the services are not up to standard or the design is very amateurish. We have the resources now take this service a step further and offer you complete professional solution with a leading design company, based in Bangalore, for your identity on the web. Web related services offers are Internet Connectivity using - - Leased Line - ADSL Services - Wireless Hot-Spots - Firewalls - VPN connectivity - Remote Access Internet Web Hosting using servers based in Emirates and also in US & Canada Platforms Windows, Linux - SQL / MySQL support Hosting - In-house using your Leased Line and Microsoft Exchange Server 2000/ External low-cost as part of our hosting solutions - Anti-Virus and Spam protection Website design solutions - Complete website design with a professional design house based in Bangalore, India. - Complete range of design services and more Computer World LLC Profile 8

9 Other Areas of Operation Exhibition Services, Equipment Leasing & Rental PC's and Printers Rental Conference/Seminar Registrations Systems Projectors & Presentation Equipment Inside Computer World Our office in Abu Dhabi runs on a Microsoft Back Office SBS Server Premium 2008, serving as the back bone for a network of Windows XP Workstations, complete with messaging, Internet Access, a Corporate Intranet, backup and testing utilities. Most of the lines of Microsoft software is available for demo. Currently, for service, we have a team of 5 Engineers and 3 vehicles, so that any call can be attended to, in the shortest possible time. We have also started remote VPN and Win- Assistance based remote tech support for more quick problem resolution. Communication is provided by a Avaya VoIP PABX with analog lines, voice messaging. Internet access using Broadband ADSL, connected to the network by a Firewall. Because we are registered Microsoft MAPS Partner, the software used is exclusively by Microsoft Windows Small Business Server, Microsoft Windows (currently Windows 7), Microsoft Office Demo facilities for most of Microsoft s suite of software is available on request. Legal Software Supporter We are firm supporters of the Business Software Alliance (BSA) and help to maximize the use of original software throughout our group as well as throughout all our customer s locations. Our close interactions with vendors like Microsoft, Symantec, Autodesk, helps us to get immediate licensing support on all major products. In the case of major deployments, we also offer to help in cost-effective provide training from vendor authorized training centers. All logos and trademarks shown are the property of their respective owners and is shown here only for illustrative purposes. Computer World LLC Profile 9