Devising a Sound mhealth Strategy

Transcription

1 Devising a Sound mhealth Strategy A Complimentary Webinar From healthsystemcio.com Sponsored by Vocera Your Line Will Be Silent Until Our Event Begins Please note, we begin at 1:15 ET Today Thank You!

2 Housekeeping Moderator Anthony Guerra, editor-in-chief, healthsystemcio.com Ask A Question We will be holding a Q&A session after the formal presentations. You may submit your questions at any time by clicking on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All Panelists. Download the Deck Go to Shortened URL at bottom of all slides View the Archive You will receive an when our archive recording is ready. Separate registration is required.

3 Agenda 45 Minutes 20 minutes: Chuck Podesta, SVP/CIO, Fletcher Allen Health Care 5 minutes: A Word from our Sponsor: Gautam "G" Shah, VP Product Management, Vocera 20 minutes: Q&A w/chuck Podesta

4 Devising a Sound mhealth Strategy

5 Chuck Podesta, SVP/CIO Fletcher Allen Healthcare Devising a Sound mhealth Strategy

6 Who We Are? 562 Bed Academic Medical Center in Burlington, VT. Vermont s only Academic Medical Center and Tertiary Care Center Serving over 1 Million people in VT and Northern New York Affiliated with University of Vermont College of Medicine & College of Nursing/Health Sciences 850 Credentialed Providers and 280 Residents 450 Employed Providers in University of Vermont Medical Group Affiliation with Central Vermont Medical Center to create Fletcher Allen Partners Affiliation with Champlain Valley Physicians Hospital and Elizabeth OneCare LLC (ACO) January 1, 2013 Adirondack LLC (ACO) January 1,

7 What is mhealth? mhealth (also written as m-health) is an abbreviation for mobile health, a term used for the practice of medicine and public health supported by mobile devices. The term is most commonly used in reference to using mobile communication devices, such as mobile phones, tablet computers and PDAs, for health services and information. mhealth applications include the use of mobile devices in collecting community and clinical health data, delivery of healthcare information to practitioners, researchers, and patients, real-time monitoring of patient vital signs, and direct provision of care (via mobile telemedicine) Wikipedia 7

8 Opportunities in mhealth Transitions of Care Wellness & Patient Engagement Provider Updates (alerts and access) Monitoring Fits with Population Health Management 8

9 Barriers in mhealth Infrastructure (Unified Communications) Integration of Information Patient and Provider Overload Privacy & Security Cost 9

10 Current Trends Real Time Location Services (RTLS) Bring Your Own Device (BYOD) Guest Access mhealth Application Development Sensors 10

11 mhealth Components Mobile System Access (EHRs, PACs) Yes this means we have to deal with BYOD Medical Devices Virtual Consultations Wearable Computing Remote Patient Monitoring (Sensors) 11

12 Fletcher Allen Environment Epic EHR Virtual Desktop Single Sign-on and Authentication Thin Clients Smart Phones & Tablets Mobile Device Management (MDM) 12

13 BYOD Necessity Mobile Device Management Single Management Console Enrollment of Device Enterprise Settings, Policies, Restrictions Terms of Use Analytics Device Commands (e.g. Swiping) 13

14 Three Rules To a Sound mhealth Strategy Rule 1 - Keep PHI Off Of Mobile Devices Rule 2 Make it Painless for Providers to Access EHRs and other Applications Rule 3 Encrypt, Encrypt, Encrypt 14

15 Rule 1 - Keep PHI Off Of Devices Move From Policy Based Controls to Technology Based Controls ($$$) Shut Off Auto Archiving VDI Keeps PHI in the Data Center Active Directory Group Policies Redirects Local Folders to Network Drives Implement a Managed Cloud-Based File Sharing Tool Box Enterprise OneDrive Citrix ShareFile 15

16 Rule 2 Make it Painless for Providers to Access the EHR Embrace BYOD The Ship Has Left the Dock Provide a Standard Experience Regardless of Device Type or Location Improve Authentication (enable multi-factor) 16

17 Rule 3 Encrypt, Encrypt, Encrypt Encrypt All Hard Drives That Can Walk Use FIPS (AES256) Encryption This is not the default in Windows BitLocker and Mac Filevault2 Implement Mobile Device Management (MDM) To Enforce Encryption 17

18 mhealth Policy Based Controls Securing the Device Remote Data Access Use of Personal Devices Types of Apps Approved for Use Brands Provider Education 18

19 Privacy & Security Technology Based Controls Anti-Virus/Malware Software Updates Firmware, OS and Applications MDM Secure Texting Device Swiping Encryption Security of the Cloud and Cloud Swiping 19

20 mhealth Strategy Development Perform a Risk Assessment Develop the Plan and Get Buy-in Include resource and technology costs Develop Policies Implement the Technologies Strict BAAs with Transparent Vendor Security Strategy 20

21 Devising a Sound mhealth Strategy Gautam "G" Shah, VP Product Management, Vocera

22 Vocera Vision and Value Proposition

23 The Vocera Communication System

24 The Vocera Communication System

25 Q&A Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All Panelists.

26 Thank You! You will receive an when our archive recording is ready. (Separate registration is required) Thank you Vocera! CHIME CHCIO Credits Attending our Webinars = 1 CEU Questions/Comments Anthony Guerra aguerra@healthsystemcio.com Go to to view our upcoming schedule and see the last 12 months of archived events.