Please keep all the below materials so you can send the phone/charger back in these:

Transcription

1 If these instructions don t answer all your questions, do call us on or us at touchpoints@ipsos.com (see full details at the bottom of this page). TouchPoints instructions Thank you very much for agreeing to take part in the Ipsos MORI TouchPoints study. Full instructions on this research can be found in this document. Only the person who agreed on the telephone to take part in the survey should complete the diary and questionnaire. If you are doing the separate questionnaire online, you will receive one pack in the post and a survey link within an . If you are doing the separate questionnaire on paper, you will receive two packs in the post. Contents 1 GETTING STARTED 2 2 HOME WI-FI CONNECTION 3 3 DIARY SET-UP 4 In the box containing the phone, there will be a label confirming what you should have received. If any content is missing, please contact us on the helpline. Please keep all the below materials so you can send the phone/charger back in these: a. Return pre-paid envelope(s) b. Padded box containing phone/charger 4 DIARY REMINDERS 4 5 MAIN MENU 5 6 PRACTICE DIARY 5 7 THE DIARY 6 8 DIARY COMPLETION 7 9 SEPARATE QUESTIONNAIRE 7 10 RETURN 7 11 FAQs 8

2 1 GETTING STARTED The box will arrive in a plastic wallet by tracked Royal Mail postage. When we spoke to you on the phone, you may have mentioned a safe place for the pack to be delivered. Firstly, check that you have received everything in the pack. This will contain the phone inside a protective case, charger plug and cable. All of these will be securely placed in foam. There will also be a plastic wallet inside which will have a prepaid tracked label on it for you to return everything to us. Please keep all of these safe so you can return everything to us. This is a touchscreen phone and you will need to use your finger to navigate around the screen on the phone, tap an answer and scroll through lists for each question in the diary. 1. Putting the charger together Put both parts of the charger together: slide the large end of the cable fully into the charger plug. Connect the small end of the cable into the phone base (see diagram). Plug the charger into the wall socket. 2. Charging the phone Fully charge your phone using the charger (this takes 2-3 hours). Whilst completing the diary, keep the phone charged (every couple of days). Our chargers have been PAT tested to ensure they are safe before being posted to you. We do advise you not to leave the phone or charger plugged in for longer than 3 hours when away from home. 3. Switching on the phone After charging the phone, switch it on by holding down the button at the top or right side of the phone for 3-4 seconds (see diagram below). If the phone does not switch on, make sure it is fully charged. If the phone continues not to switch on, please contact us on the helpline. 4. Once phone is switched on On/Off button (dependent on phone model) You will view a homescreen from where you will access the TouchPoints diary and if you see any other screen, press or at the bottom of the phone to go back to the homescreen. Battery % bar and time Messaging app in case we send you a text On/Off button (dependent on phone model) TouchPoints diary app Settings for Wi-Fi access Back button This takes you back to this home screen Charger socket Dependent on phone model, at the bottom of the phone, you may see these icons above: instead of the ones 2

3 2 CONNECTING THE PHONE TO YOUR HOME WI-FI (OPTIONAL) If you do not have Wi-Fi at home or do not know how to connect to Wi-Fi then ignore this section and skip to the next page. Your phone only has a small data usage allowance to allow for diary timeslots to initially be downloaded and your data sent back to us thereafter. If you know that the mobile signal is bad in your area, please go ahead and connect to Wi-Fi if you are able to. To access your Wi-Fi connection using the phone, tap on the Settings app / logo on the screen and then on Wi-Fi. Tap into Wi-Fi and this will locate all Wi-Fi connections in your area. Tap on the Wi-Fi username to automatically bring up the keyboard for you to enter the password. Enter your Wi-Fi password correctly as it states on the Wi-Fi router box; with the correct characters (upper or lower case). Select the button circled below to switch between both cases. Locate your home Wi-Fi username from the list (check this against your Wi-Fi router box - at the bottom or back of the box). See example below of what your username and password may look like: USERNAME: BTHub3-KRXZ PASSWORD: ZRt45nW35 Tap on Connect which will show a connected status. If this does not work, please try again. If you are not successful, please don t worry, as your diary will work using the data usage allowance already on the phone. This data usage allowance is only for using the diary, do not use it for other apps or connecting to the internet. This may result in there not being enough data in your allowance to complete the diary. 3

4 3 DIARY SET UP IMPORTANT: Before opening the TouchPoints diary app, check the time on your phone is correct (in the top right corner). If it is incorrect, please set it to the correct time or contact the helpine for help. Tap on the TouchPoints diary app located on the home screen of the phone. You will automatically be logged into the Touchpoints app. If you are not automatically logged into the app, please contact us on the helpline, and we will take you through the login procedures. Once you have done this, your diary will automatically be set to start the next day, so please make sure you carry on straight away with the following steps that complete the set up. TERMS & CONDITIONS / PRIVACY POLICY You will then view a screen with Terms & Conditions and Privacy Policy. Please read through these by scrolling down to the bottom of the screen. If you are happy with everything, please tap Accept at the bottom of the screen. If any concerns about anything, please call us on our helpline. After you have accepted the Terms of Use and Privacy Policy, you will see a WELCOME TO TOUCHPOINTS screen and should press Next. This is followed by a screen called SET UP GUIDE. Again, you should press Next. 4 DIARY REMINDERS SLEEP SET UP / REMINDERS A Diary Reminders screen will be then be shown. This will explain that you will receive two diary reminder notifications each day. Press Next. You will then be asked to set the time you usually wake up and go to sleep, allowing the app to set appropriate times to remind you to fill in the diary. Press Next. Select Set, scroll up/down to choose the time for when you usually wake up and go to sleep, tap on Set and then Next located bottom right. Once complete, select Done at the bottom of the screen. This will bring you back to the SET UP GUIDE screen, Press Next. You will then reach the ALL SET! screen simply press Start TouchPoints to begin. If 24 hour clock is being used - 7am is 07:00 and 7pm will be 19:00. Depending on the phone signal/connection allow approx. 5 minutes for the diary to download correctly. You should see the message Downloading Surveys and TouchPoints is currently downloading new surveys When the download is complete, the screen will show as Your first diary entry will be <day of week><12.00am 12.30am (Day 1 of 7). Your diary will start for you the following day! The first time slot to fill in will be the one starting at midnight. 4

5 5 MAIN MENU You may access the main menu screen within the app by tapping the top left corner. Home: this will take you to the home screen. FAQs: refer to these if any questions. Tap on the questions and answers will appear underneath. Settings: this will allow times for daily reminders to be adjusted. Help: You can find our contact details here. If you need help, please contact us on the helpline from your own phone. About: this contains the Terms and Conditions / Privacy Policy for you to access and read. 6 PRACTICE DIARY Do practise the diary before starting, to give an accurate feel for completing your entries the day after. On the TouchPoints home screen select Continue in the box stating TouchPoints study. Select Practice which will take you into a practice diary. Select the Practice button at the bottom of the screen, to take you to the next screen. Select at least one option to move on from that screen. Tap on the option box to make a selection; and a tick sign will be visible on the right side. Once the practice and real diary start, each 30 minutes time slot of the day will be located at the top of the screen. Some lists are longer depending on screen size and will be indicated with an arrow sign. Scroll down to see the full list. 5

6 7 THE DIARY The first time slot in your diary will be midnight to half past midnight. If you are asleep until, for example 7.00am, you will be able to fill in your sleep as a single block of time after you wake up. Your diary is split into 30 minute timeslots over a 7 day period. If fully up to date, your status screen will show No outstanding entries, until your next time slot. When there is at least one entry to fill in, the screen will say Diary Entries to Complete. The message Unable to Upload Data means that the diary is being filled offline, i.e. there is no signal/connection. The entries will be submitted the next time your phone connects. Remember that your diary starts at midnight. A common error is to fill in the first timeslot as if it started at midday. If you fall behind, check carefully, the time and day the next time slot is referring to, particularly whether it is morning or evening. If you prefer to start again, just give us a call! WHAT QUESTIONS WILL I BE ASKED? 1) Recording location Select one option and choose the location you were in for the majority of the 30 minutes. 2) Recording Sleep Enter the time you slept until in your entry by adjusting the time on the clock and selecting Next to continue. If recording sleep for long periods (e.g. more than 12 hours) please or call to inform us as a diary with too much sleep may be rejected and not eligible for shopping vouchers. You will see a warning on the screen if you have entered more than 12 hours of sleep at a time. If you contact us, we may be able to take account of exceptional circumstances. Select the waking up time very carefully to be sure you do not mix up morning and evening times. If for example you select the time as 10:00 be sure to check if that is 10AM in the morning or 10PM in the evening. 3) Recording Activities Every time slot will have identical questions to understand what you have been doing and to track differences. Ensure you select ALL the activities you have been doing during each time slot. If you are travelling, you will still be asked about the activities you are doing. 4) Recording Mood During each time slot, you will be asked about how you were feeling using a scale. Please move the indicator arrow along the scale. If your mood remains unchanged, move the indicator along the scale and then back again to progress to the next screen. Another question will be asked to get a deeper understanding about feelings during the time slot. Please select as many pictures to describe your feelings. Select None of these if the pictures do not match your mood. 6

7 8 DIARY COMPLETION You will have completed your diary after 7 full days (up until midnight) and it will finish when you reach midnight at the end of day 7 (if you are awake at that time) or when you fill in what time you slept until on the morning of day 8 if you went to sleep before midnight Diary entries are transmitted back in real time, so, as long as there is a Wi-Fi connection or you have signal/data, when your last time slot is complete and submitted, the screen will show as Diary Complete. You may have to wait for a few minutes for the Diary Complete screen to appear (a short delay may occur depending on your internet connection/signal). Alternatively, keep selecting / located on the top right until you see the Diary Complete screen. You can ignore the message on the screen shown on the left about leaving the app open after you finish. As soon as you see this screen, you can switch the phone off and send it back to us If there are further questions, refer to the Frequently Asked Questions section. Please contact us on the helpline or by for any questions not answered in these instructions. 9 SEPARATE QUESTIONNAIRE Please complete the separate questionnaire. It is a different survey to the TouchPoints diary being completed on the phone. Please complete the questionnaire within 2 weeks of starting the diary. It is designed to provide a complete picture of how participants spend their time, which covers television, radio, newspapers, magazines, travel, internet and mobile phone usage, shopping and a range of other topics. It is a long questionnaire split into sections so that each section is completed at a convenient time over the course of the week. IMPORTANT: Once verified that you have completed both the diary and the questionnaire, we will send out your shopping voucher either by or post, as a thank you, within the following 2-3 weeks. You will have a paper version of the questionnaire if you have told us that you do not use the internet or do not have a computer/tablet. If you provided an address, you can access the questionnaire online by clicking on the link sent to you. In the online version, each section should take approx minutes to complete. You may keep coming back to it at any time during the week by clicking on the link. IMPORTANT: The online survey is not suitable for completion on a phone. Click on the Submit button when all sections are completed to allow for answers to be sent to us. You are welcome to start the questionnaire when you have successfully started your diary. We will only send your shopping vouchers once both the diary and questionnaire are completed. 10 RETURN Before sending everything back, ensure you have the Diary Complete screen appearing (see above). Please do post the phone and charger back to us in the box as soon as possible after you see the Diary Complete screen. Take the charger apart and place the charger plug and lead into the allocated space in the phone box. Switch the phone off, ensure the case is still on and place back into the box. (Hold down the button at the top/right side of the phone for 3 seconds. Tap Power Off followed by OK. The screen will go black when the phone turns off). Close the box and place inside the provided prepaid return envelope. (If you have misplaced the box or envelope, please contact the helpline asap). Post this back to us. The label on the return envelope is Royal Mail s tracked service. This means the pack will reach us within 48 hours of you posting it. You can post it in an ordinary post-box or can take it to the post office and ask for proof of posting. Either way, no cost is incurred. If completing the paper questionnaire, post this back to us using the provided prepaid return envelope. If completing the online version, please ensure that you select the submit button at the end. 7

8 11 FREQUENTLY ASKED QUESTIONS THE PHONE AND PARTS What shall I do if I have lost the pack the phone and charger came in? If you have lost either the pack or prepaid return envelope, or anything else, please contact us asap. Why are there two parts to the charger? The charger was sent in two parts to fit in with the packaging / box. The charge plug should be placed into the wall socket and the charger lead will need to be connected to the plug and the smaller end will need to go into the phone to charge it What are the labels on the phone for? These are only used to monitor which phones have been returned so we can send you your vouchers and track response levels. Please do not peel these off. My phone is not charging / my charger doesn t work? If the phone doesn t seem to be charging, you may have a faulty charger. Please us or call the helpline for assistance. My phone won t switch ON Make sure you are pressing the correct button. The small ON button is located on the top or right hand side of the phone dependent on the model of the phone. Press this button down for 3-4 seconds to switch it on. If this doesn t work, please charge the phone fully and then try the on button again. If your phone doesn t turn on after a prolonged period of charging, or it doesn t work for any other reason, please contact us. How do I know when the battery is running low on the phone? There is a percentage indicator on the phone screen so that you can see when the battery is running low. If this gets below 40%, please charge the phone. Do you need me to connect the phone to my home Wi-Fi? If you have a Wi-Fi connection at home and would like to use it then please feel free to connect to it. If you cannot connect to Wi-Fi, the phone has a small data usage allowance to allow your diary timeslots to be downloaded and your data sent back to us. TOUCHPOINTS DIARY APP Why are questions the same for each 30 minute interval? The half hour questions are purposely worded identically in order to track differences that might occur from time to time throughout the day. Once you are familiar with the timeslots, they can be accurately completed in a couple of minutes or less. Do I have to fill it in every half an hour? You don t literally have to access the diary in every half an hour but at some point you will need to catch up if you fall behind by a few hours. Times when you are sleeping can be recorded in blocks rather than half hour by half hour. I have fallen behind on my diary entries. It is not a problem if you fall behind by a few hours. As long as you are able to catch up the time slots you missed, you can just enter them, one by one, all in one session. The time for each slot will show at the top of the diary screen. If you can t catch up the time slots that you have missed then please contact us using the details below so we can tell you how to restart the diary the following day. How do I know when I have finished the diary? After completing your entries up to midnight on the seventh day, a message will appear on screen to notify you that the diary has been completed. 8 SEPARATE QUESTIONNAIRE PAPER VERSION What are the serial numbers on the paper questionnaire? If we have sent you a paper version of the separate questionnaire, the serial numbers are only used to monitor which questionnaires have been returned, so that we can send you your vouchers and monitor response levels. Please do not peel these off. ONLINE VERSION How do I fill in the questionnaire online? If you gave us an address, you will have received an just after we spoke to you on the phone. As well as general instructions, it included your own unique link to the separate questionnaire. I did not receive an If you did not receive an from us, please do make sure to check your Junk s. The address the will come from is touchpoints@ipsos-mori.com.. You can add the TouchPoints address to your Safe Sender List so that you receive all our future s about the TouchPoints study. If you still do not think you have received our , please contact us and we will send you the invitation again. The survey link in my is not working If the survey link does not work, please copy and paste the link into your internet browser. Note that if you have clicked on the link twice within 10 minutes, you may be blocked from the survey. All sessions/tabs/browsers that have the survey open should be closed and you will need to wait 10 minutes before you can access the link in your invite again. If you click on the link before the 10 minute period is up, the 10 minute timer will revert back to 0 and a new 10 minute period will begin.