Contents. 3-6 Products Chess Tariffs Contacts. 34 Retention & Churn 2

Transcription

1 May 2017 TalkingShop

2 Contents 3-6 Products Chess Tariffs Contacts 34 Retention & Churn 2 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

3 New Products Proposition Pro New provisioning tool Provisioning EE just got even easier. Use our tools to become part of the club. PRICING Monthly Cost First Full User p/month 89 Full User 2 to 5 p/month each 69 Full User 6 + p/month each 49 CRM Only Users p/month each 25 Premium CRM upgrade p/month 75* One-off charge for extra custom pages 15 *once 5 or more users subscribe Subcription for a minimum 12 months period EE APPROVED CLUB Enhanced upfront commissions 18.5% revenue share Access to BPS telephone support team Direct access to EE connections team via Proposition Automated connection templates Visibility of tasks and connections progress REQUIREMENTS 75 connections per quarter (New/ Mig/Upg) Under 10% churn Proposition licence Internet of Things (IoT) Tariffs you can re-sell Devices connecting to the internet, collecting and exchanging information to fuel the modern world from trains to air conditioning units to smoke alarms the future is the IoT. FEATURES Best in class portal for swift and efficient provisioning, reporting and integration (Jasper portal) Never Beaten on Price (NBOP) IoT PRICING SIM Network Plan Per Mb Price Description Minimum 24 Month Contract OnNet - Global SIM (o2 Only in UK) Per MB charge for the Rate Plan allowing access to UK o2 network on 2G, & 3G. OnNet - Global SIM (o2 Only in UK) PoA 4G Premium All UK Networks (Global SIM) Per MB charge for the Rate Plan allowing access to all UK mobile networks for 2G and 3G data. All UK Networks (Global SIM) PoA 4G Premium SIM Rental 0.56 Per Month rental charge per SIM Activation Fee 1.50 One off activation charge per SIM SIM Purchase Fee 2.00 One off fee PPM OnNet - Global SIM (o2 Only in UK) Voice charge pence per minute All UK Networks (Global SIM) Voice charge pence per minute SMS OnNet - Global SIM (o2 Only in UK) Message service charge All UK Networks (Global SIM) Message service charge JASPER portal access FOC To be able to sell the following product, you must be in possession of a Reseller Identification Code (RID). Get a RID code here or find out the application steps here. 3 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

4

5 New Products Insurance Mobile phone cover, as easy as dropping your phone. FEATURES Partnered with market leader: Pier Insurance 870,000 + policies sold to date Instant, self serve online provisioning Great commissions, visible online Simple, low cost policies for your customers PRICING Standard Plus Premium Band monthly Band monthly Band monthly Band monthly Band monthly Band monthly Band monthly Band monthly Band monthly Cover Cover Cover Accidental Damage Accidental Damage Accidental Damage Extended warranty Extended warranty Extended warranty Liquid damage Liquid damage Liquid damage Worldwide Cover Worldwide Cover Worldwide Cover Theft Loss Theft Loss Band 1 Band 2 Band 3 VIP doorstep repair/exchange service Telephone support for back up and restoring data Apple Ipad Air 2, Mini iphone SE, 6, 6 Plus, 6S, ipad Pro iphone 6S Plus, 7, 7 Plus Samsung A3, A5, J3, J5, Xcover Samsung S6, S6 Edge, Galaxy Note 4 Samsung S7, S7 Edge, Galaxy Note 7 Microsoft 550, 650, Linx tablet Microsoft 950, 950 XL, Surface Pro i3/i5 Google Pixel Sony Xperia M4 Aqua, E5, XA Sony Xperia X, Z5, M5 Blackberry Passport, Dtek50 HTC 10 Archos 50, 70b, F24 HTC Desire 620, 820, 530 LG G5 Blackberry PRIV LG K8 Excess 30 plus 25 for loss Excess 40 plus 25 for loss Excess 50 plus 25 for loss Handset price bandings are subject to change up or down, as notified from time to time New Policies PM Revenue Share % of net premium % of net premium % of net premium Based upon 4 policies per day Year 1 17, Year 2 48, Year 3 79, Year 4 111, Year 5 142, Total Revenue over 5 years 399, Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

6 Customer Satisfaction Indexing CSI O2 CSI PROGRAMME 2017 will see a change to the O2 CSI programme. Remaining consistent with 2016 you will be measured against your CSI, with commercials associated. Below we have provided you with details of the programme for How will the survey be conducted? From Q your CSI performance will be measured using a text based survey. How will I be measured? You will be measured against 2 scores across 5 key questions. How will the scoring be calculated? Questions 1-3 are in relation to O2. This will create an average score for your O2 performance. Questions 4 & 5 are in relation to you, the Partner. This will create an average score for your Partner performance. What scoring metric will be used to measure my scores? O2 Performance Your score will be calculated using a 100 point scale average. e.g. scoring 7, 8, 10 would equal 81.48%. Please see page X for further details on this scoring metric Partner Performance Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer. e.g. scoring of 8 and 10 would equal a score of 90% What are the 3 questions on O2? 1. In general how satisfied or dissatisfied are you with O2, where 1 means very dissatisfied and 10 means very satisfied? 2. How well does O2 meet with your expectations, where 1 means does not meet your expectations at all and 10 means completely meets your expectations? 3. Try to imagine a mobile operator, perfect in all regards. How close to this ideal is O2, where 1 means very far away and 10 means very close to the ideal? e.g. Question 1 score = 8, Question 2 score = 10, Question 3 score = 9 average score for your O2 performance = 90%. What are the 2 questions about the partner? 1. How satisfied are you with the designated partner who manages your O2 account? On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied). 2. How easy is it to get the right help and support from your designated O2 partner? On a scale of 1 (Very Difficult) to 10 (Very Easy). e.g. Question 1 score = 8, Question 2 score = 10 average score for your Partner performance = 90%. 6 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

7 Customer Satisfaction Indexing - CSI What is the KPI to achieve CSI? There are 3 criteria you must achieve to qualify for CSI payment. Please see below: 1. You must score 75% or greater in your Partner Performance 2. Your annualised Churn must be = or < 8% 3. You must have submitted your cleansed data for the Quarter to nahelkhona@chesspartner.co.uk Are there commercials associated with CSI for 2017? Yes, please see below tables related to both your O2 and Partner Performances: Customer Excellence Award Please see Page 8 of Talking Commissions for updated commercials. Payment Table Quarterly Partner Performance 75% or > Annualised Churn < or = 8% Deduction Table Quarterly Partner Performance < or = 74.99% Quarterly O2 Performance 75% or > 0 Cleansed Data for Quarter Yes Quarterly O2 Performance 66% % Quarterly O2 Performance 80% or > 1000 Quarterly O2 Performance < or = 65.99% Quarterly O2 Performance 75% % 500 Quarterly O2 Performance < or = 74.99% 0 Will I be required to cleanse my customer base? Yes, every quarter we will upload your base onto the Cloud Portal, this is your opportunity to cleanse the data to ensure the right contact within your customer s account is contacted to perform the survey. If your customer base is not cleansed then O2 will contact the oldest number on the account. In order to achieve any associated commercials to CSI you will be required to cleanse your data. Will the Quadrangle survey still be conducted? Yes, O2 will still carry out this survey, however it will be for their purpose only, you will not be measured against it and won t impact your score. Will I still receive Red Flag scores? Yes, you will still be sent any Red Flags received from either the Quadrangle or Text survey. Allowing you to still manage and resolve any issues that your customer have experienced. If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager: Adele Sloan Monica O Callaghan adelesloan@chesspartner.co.uk monicaocallaghan@chesspartner.co.uk Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

8 Love Your Customer Benefits Revenue Share Partner Empowerment Love Your Customer helps protect and grow your revenue share, happier customers definitely stay longer and buy more Precision Focus Efficiency Love Your Customer puts CSI control clearly back with the Partner, enabling each and every business to tailor activities most relevant to them Love Your Customer will enable you to develop specific and measurable activities that are most likely to impact and improve your own CSI results Love Your Customer prevents you from having to search out best practice guidelines and resources, it s all here for you in one place Helping partners create an outstanding experience For more information about Love Your Customer contact adelesloan@chesspartner.co.uk 8 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

9 O 2 Commercials Contents Contents 9 Small Business tariffs 16 MBB tariffs 18 Roaming 21 Digital Products 26 Landline 9 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

10 O2 Updates View Full Bulletins SKU New Office 365 Migrations O2 Customers RPI Price Increase to be affected by changes in RPI To view the full bulletins online click here On 1st April 2017 O2 will be uplifting their prices for existing customers only by the RPI rate of 2.6%. Tariffs for new customers will remain at the same pre-rpi rates that they are today. This is due to O2 changing their tariffs in June incorporating any changes for the new EU regulations. So, rather than launching new tariffs in April and then more new tariffs two months later, O2 will not be changing the on sale tariff suite until June. If an existing customer re-signs between 1 April and 16 June, they will be offered the current on-sale tariffs and not the RPI uplifted Prices. New Digital Business Apps MaaS360 New digital business apps MaaS360. See page 32 for pricing on MaaS360. What is it MaaS360? MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices and all from a single screen. Why should customers care? Recent studies show that 39% of people have downloaded malware onto a phone or tablet. And around 10 million mobile devices are lost or stolen in the UK each year. More and more people are using their own kit for work too. There are lots of benefits to this, like flexible working, increased productivity and lower hardware costs. But it can also leave corporate data open to attack. How does MaaS360 help customers? Saves time with one portal to manage all mobile devices Saves money Bring Your Own Device is now a safe alternative to business hardware Peace of mind knowing their data and devices are secure Work flexibly on mobiles and boost productivity and employee satisfaction Improve mobile device operations detailed graphical reporting capabilities Roaming O2 launched the the Rest Of World 30 Day Pass and the Rest Of World 24 Hour Pass yesterday, both of which are replacing the Worldwide data Bolt On and Worldwide 24 hour data Bolt On. The Rest Of World Pass gives customers minutes, texts, and data in 87 countries outside Europe, and data in the rest of them. So it complements O2 Travel s calls, texts and data which is available in Europe only (O2 Travel has a Fair Usage Policy of 200 minutes and 200 texts per 24 hours). SKU CSI Office 365 Migrations O2 Customers in a Box to be affected by changes in RPI What is O2 CSI in a box? A document library of tools that you can utilise to create best practice and is tailored individually for you. What do you need to do now? Please complete a brief four question survey so we can build collateral tailored to your business to help deliver great customer service. the Partner Relationship Manager, adelesloan@chesspartner.co.uk with any questions. 10 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

11 Small business tariffs Talking Commissions page 07 Small business tariffs with inclusive data 750MB 3GB 8GB 15GB 25GB Pay monthly (24 month contract) 4G data UK Minutes 750 Unlimited Unlimited Unlimited Unlimited UK Texts Unlimited Unlimited Unlimited Unlimited Unlimited EU Minutes EU Texts EU Data - 500MB 1GB 2GB 3GB UK to EU Minutes Monthly cost (Exc VAT) What s Included The 750MB Small Biz and 300/500MB SIMO tariff have: Unlimited calls to Voic 901 Unlimited calls to O2 mobiles Unlimited calls to 10 standard UK landlines What s Included The 2GB - 25GB Small Biz and SIMO tariffs have: Unlimited calls to Voic 901 Unlimited calls to landlines and mobiles What s Not Included Calls to Europe, these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles, these are charged at 33p per minute (incl. Jersey, Guernsey and Isle of Man). Data Overage, out of bundle data is charged 2.5p/MB NB All mobile broadband & sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 8 in Talking Commissions. 11 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

12 Small business tariffs bolt ons Talking Commissions page 07 Top up data bolt ons 100 MB 500mB 1GB 2 GB 4G extra data Monthly Subscription Combinations Up to 2 If you need extra data just buy a bolt on. This one-off payment will help you through to your next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data bolt ons with Voice, Small Biz, sim only, mobile broadband. 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff. Minute bolt ons Anytime anyone minutes* Off-peak minutes** Anytime minutes*** Monthly cost per handset Rollover of used minutes * UK calls to standard UK landlines (starting 01, 02 & 03) standard UK mobiles, Group conferencing & GSM WAP. ** UK calls to standard UK landlines (starting 01, 02 & 03) standard UK mobiles, Group conferencing & GSM WAP. Off-peak is from 19:00-07:00 weekdays & 19:00 Friday to 07:00 Monday over the weekend. *** UK calls to standard UK landlines (starting 01, 02 & 03). Customers can add up to ten Minutes bolt ons to their primary handset. MMS bolt ons Monthly Cost Multimedia Messaging (3 month bundle*) 50 MMS MMS 6.25 * 30 days notice for cancellation. 3 month minimum subscription. Cost subject to change. Account options Monthly Cost per handset Opt-out of direct debit 2.50 paper itemised billing 1.00 Unlimited Texts Unlimited Minutes Small Biz shared data Inclusive data - Cost per month Cost sharer per month 2 For example 10 numbers want to share 10GB of data 1. All 10 numbers pay 20 monthly subscription, each for the unlimited voice and 2. The 10GB bundle and the 80 charge texts is associated with one number on the account 3. The remaining 9 numbers pay 2 per subscriber per month to share the 10GB bundle. 12 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

13 Business shared voice tariffs Talking Commissions page 07 Shared voice 500 Minutes 1300 Minutes 2000 Minutes 5000 Minutes Best for Business Pay as you use Mobile Extension Pay monthly (24 month contract) Tariff Q12DAX Q12DBC Q12DBH Q12DBM BFBTB CMOBTB Data amount 512KB Inclusive data No inclusive data. If data is required select a shared data bolt on. n/a n/a Monthly cost (Ex.VAT) Additional user monthly subscription n/a Sim only Pay monthly (12 month contract) Tariff Q12DBA Q12DBF Q12DBK Q12DBP n/a n/a Monthly cost (Ex.VAT) Additional user monthly subscription Out-of-bundle rate for UK landline calls n/a n/a n/a 33 per minute RRP Customers have the option to an individual data allowance or shared data. Customers can have up to 150K shared minutes in total - including their tariff s inclusive minutes. Customers can have up to 35k shared texts in total - including their tariff s inclusive texts. What s included Ulimited calls to O2 mobiles Unlimited calls to 10 standard UK landlines Unlimited calls to Voic 901 What s not included Calls to Europe, these are changed at 8p per min Out of bundle calls to UK landlines and non O2 mobiles, these are changed at 33p per minute (incl. Jersey, Guernsey and Isle of Man). Out of bundle text messages, these are charged at 10.21p per text message 13 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

14 Business shared voice tariffs Talking Commissions page 07 Core data bolt ons for Shared Minute Tariffs 500 MB 1 GB 2 GB 3 GB 4G ready extra data for shared minute tariffs Monthly subscription When monthly data allowance is reached, customer is charged the competitive rate of 2.5p/MB until the next month starts. PAYU Today 24 month contract 5 GB PAYU New Monthly subscription Minutes/Text/Data New version of B4B PAYU that s compatible with digital services. n/a 8 GB Top up data bolt ons 100 MB 500 MB 4G extra data Monthly subscription Comnbinations Up to 2 If you need extra data just buy a bolt on. This one-off payment will help you through to your next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data bolt ons with Voice, Small Biz, sim only, mobile broadband. 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff. Minute bolt ons 1 GB 2 GB Anytime anyone minutes* Off-peak minutes** Anytime minutes*** Monthly cost per handset Available on Business Sharer Shar across handset Rollover of used minutes Extra sharer users (up to) , ,026 4, Business Sharer 5000 only no no no no n/a n/a * UK calls to standard UK landlines (starting 01, 02 & 03) standard UK mobiles, Group conferencing & GSM WAP. ** UK calls to standard UK landlines (starting 01, 02 & 03) standard UK mobiles, Group conferencing & GSM WAP. Off-peak is from 19:00-07:00 weekdays & 19:00 Friday to 07:00 Monday over the weekend. *** UK calls to standard UK landlines (starting 01, 02 & 03). Customers can add up to ten Minutes bolt ons to their primary handset. 14 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

15 Shared Business voice shared tariffs voice bolt tariffs onsbolt ons Talking Commissions page 07 Text bolt ons Texts sent in the UK to UK mobiles Unlimited Monthly cost per handset Available on Business Sharer Share across handset Business Sharer 5000 only - Customers can add up to ten Text bolt ons to their primary handset. MMS bolt ons Monthly Cost Multimedia Messaging (3 month bundle*) 50 MMS MMS 6.25 * 30 days notice for cancellation. 3 month minimum subscription. Cost subject to change. Account options Monthly Cost per handset Opt-out of direct debit 2.50 paper itemised billing Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

16 Shared voice tariffs bolt ons Talking Commissions page 07 Smartphone shared data bolt ons Monthly cost (Exc VAT) Out of bundle charges Monthly cost (Exc VAT) Out of bundle charges 5 GB 10 GB 20 GB 30 GB 40 GB 50 GB Pay monthly (24 month contract) 75 GB 100 GB 150 GB 200 GB ,200 1, GB 500 GB 750 GB 0.25 TB 2.5p per MB 0.50 TB 0.75 TB Pay monthly (24 month contract) 2,000 4,000 6,000 2,048 4,096 6,144 8,192 16,384 24, p per MB 1 TB 2 TB 3 TB Monthly cost (Exc VAT) Out of bundle charges 4 TB 5 TB 6 TB 7 TB Pay monthly (24 month contract) 32,768 40,960 49,152 57,344 65,536 73, p per MB 8 TB 9 TB 4G access included on parent (main) mobile number. Data Allowance is for domestic use only. Not available for use with Data Only tariffs, BES, Blackberry Daily & Monthly Roaming. PLEASE NOTE: Each 2.00 sharer must share a minimum 1GB of data. Maximum number of sharers is 200. Shared data and individual allowances cannot be applied to the same mobile number. Data Only shared data Small Biz shared data Unlimited Texts 3 Unlimited Minutes 3 Inclusive data - Cost per month Cost sharer per month 2 Business Sharers, Mobex & B4B Inclusive data - - Cost sharer per month 2 2 Accounts can take a combination of shared data and individual data bolt ons. One shared data bundle per agreement. Available on tariffs from Q onwards, B4B (Best 4 Business) PaYU, shared minutes & Mobex. They are only compatible with the Data only on this page.payu, shared minutes & Mobex. For example 10 numbers want to share 10GB of data 1. All 10 numbers pay monthly subscription, each for the unlimited voice and 2. The 10GB bundle and the 80 charge texts is associated with one number on the account 3. The remaining 9 numbers pay 2 per subscriber per month to share the 10GB bundle. Please note that this data only tariff just has a sharer fee. It does not have its only monthly charge just for being on that tariff as nothing is included! Unlike the Small Biz tariff where they get unlimited mins and texts. 16 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

17 Shared voice tariffs bolt ons Talking Commissions page 07 Shared voice tariff offers Up to six months free voice subscription Offer customers up to six months free voice subscription Only available for our current Business Shared Voice tariffs and Best for business tariffs. It cannot be used on our Small Biz tariffs 24 and 36 month contracts only Offer between one and six months free No revenue share protection we share the risk and reward Here are BCAD references you need: 1 month - BCAD months - BCAD months - BCAD months - BCAD months - BCAD months - BCAD Not available with sim only or simplicity. Covers voice subscription only. Not bolt ons or data tariffs. Only available on RRP tariffs. Applies to new connections only. MBB tariffs & bolt ons Mobile Broadband & Pop Up Office 1 GB *12 and 24 Mobile Braodband (MBB) tariffs are now available for NEW customers, as well as existing and re-sign customers. If a customer takes Mobile Broadband with more than 2GB, then they cannot take the 100MB top up bolt on. Data usage will be charged at 2.5p per MB until either: 1. The allowance resets on the next bill date. 2. They buy an additional data bundle. Customers will be notified at 80% and 100% usage. 3 GB 8 GB Pay monthly (12 and 24 month contract)* 4G data Monthly subscription Out-of-bundle rates Uncapped. Data overage is charge at 2.5p per MB. 20 GB Top up data bolt ons 100 MB 500 MB 4G data Monthly subscription Combinations Up to 2 If you need extra data just buy a Bolt on. This one-off payment will help you through to your next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data Bolt ons with Voice, Small Biz, sim only and mobile broadband. 100MB bolt on is not available with Pop Up Office. 1 GB 2 GB 17 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

18 Small business SIMO tariffs Talking Commissions page 07 Small business SIMO tariffs with inclusive data 300MB 500MB 2GB 4GB 7GB 12GB 20GB Sim only Pay monthly (12 & 24 month contract)* 4G data UK MInutes Unlimited Unlimited Unlimited Unlimited Unlimited UK Texts Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited EU Mins EU Texts EU Data MB 500MB 1GB 2GB 3GB UK to EU mins Monthly cost (Exc VAT) *SIMO 12 and 24 voice tariffs are now available for NEW customers, as well as existing and re-sign customers. When monthly data allowance is reached, customer is charged the competitive rate of 2.5p/MB until the next month starts. What s included The 750MB Small Biz and 300/500MB SIMO tariff have: Unlimited calls to Voic 901 Unlimited calls to O2 mobiles Unlimited calls to 10 standard UK landlines What s included The 2GB - 25GB Small Biz and SIMO tariffs have: Unlimited calls to Voic 901 Unlimited calls to landlines and mobiles What s not included Calls to Europe, these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles, these are charged at 33p per minute (incl. Jersey, Guernsey and Isle of Man). Overage, out of bundle data is charged 2.5p/MB NB All mobile broadband & sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 8 in Talking Commissions. 18 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

19 Talking Commissions page 11 Europe Inclusive - Northern Ireland Only 500 MB 2 GB 6 GB 1 GB 3 GB 8 GB Pay monthly (24 month contract) Pay monthly (24 month SIMO) Monthly subscription product code Q15FAA Q15FAB Q15FAC Q15FAD Q15FAE Q15FAF Benefits The Tariffs include a maximum of 500 minutes of standard outbound calls, 500 standard texts and 500MB of data whilst roaming in Europe or making International calls to Europe from Northern Ireland. Ease of use Use your mobile device as you would at home, when you travel within Europe Control Usage in Europe is covered within the 6 available Europe inclusive tariffs Value The tariffs include calls to and from Europe, plus texts and data What s included What s included Yes No Standard calls from UK to Europe 3 Standard Calls to European numbers while roaming 3 Calls to Voic while roaming in Europe 3 Standard texts in Europe 3 Standard data in Europe 3 Non standard calls or texts (including NGN s) 3 Calls from Europe to countries outside of UK and Europe 3 What is it? 6 contract term tariffs, that include voice, data and text usage whilst travelling within Europe Who is it for? New and existing customers that reside in Northern Ireland and wish to roam freely within ROI and the rest of Europe, without incurring additional charges (subject to terms and conditions) Why O2? The Europe inclusive plans, gives customers great value and complete control over their usage whilst in ROI and the rest of Europe Countries included in Europe Ascension Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French West Indies, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland 19 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

20 Roaming O 2 Travel Wherever you re customers are going, we ve got an option to suit their kind of travel, and the amount of data they need to stay connected. No need for them to switch off data roaming, because they ll always know what they re paying. They ll have total control. What s O 2 Travel and how does it work? With O 2 Travel a customer will pay just 1.66 (ex VAT) for each day they use data (50MB), make calls (200 minutes) and send texts (200 texts) in Europe. The daily charge runs from midnight to midnight, UK time. For data there s no upper usage limit, but traffic management steps apply after the customer uses 50MB of data. For calls and texts, the customer can continue to join conference calls and text their colleagues, but daily fair usage* rules apply. *Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates. What triggers a 1.66 (ex VAT) charge on O 2 Travel? The 1.66 charge will be triggered automatically when the customer makes a call to other O 2 Travel destinations including the UK, or when they send a text or use data. What happens when I reach 50MB of data? O 2 will send an alert when they ve used 50MB of data in a day: Just to let you know you ve used 50MB from your O 2 Travel daily allowance. You can still use O 2 Travel, including your inclusive texts and calls, but data speeds might be a bit slow until you get your new allowance at midnight UK time. If you want to keep using data at the same speed, text MOREDATA to This will reset your daily allowance and you ll be charged another 1.66 ex VAT, which lasts until midnight that day (UK time) O 2 Travel Opting In/Out Customers can now opt in to O 2 Travel by simply texting TRAVEL to They can also contact customer services by dialling 8002 from their mobile to opt in/out. O 2 Travel Opting In/Out Customers can now opt in to O 2 Travel by simply texting TRAVEL to They can also contact customer services by dialling 8002 from their mobile to opt in/out. Standard rates for in Europe Zone 1 & 2 Western Europe EU & Non EU Calling UK (per min) 3.6p Calling within Zone (per min) 3.6p Calling out of Zone (per min) Receiving a call (per min) Sending a text Sending a media message 79p Free 1p 21p Data/MB 3.6p Data roaming for business Today we offer data capping for all business customers within the EU. Default (ex VAT) with data cap 1000MB per month for Europe and 6MB for rest of the world. Larger option (ex VAT) with data cap 416MB per month for Europe and 25MB for rest of the world. 20 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

21 Roaming Roaming Travelling outside of Europe Rest of World 24 Hour Pass The Rest of World 24 Hour Pass gives business customers even more value and complete control over their calls, text and data usage, whilst travelling in the 87 most travelled destinations beyond Europe. Its already set up, so customers can use their mobile device as they need to, with calls and texts to the UK and country included (as well as received calls) and a large allowance of data all included within their 24 hour charge and they can continue using O2 Travel in Europe. Customers only incur a hour charge when they make (calls to UK and in country only) or receive a call, send a text or use more than 50kb of data. Calls and texts to UK and in country will be included up to a FUP of 200 minutes or 200 texts a day (99.5% of customers use less than this each day). Customers know exactly what they re paying to use their phone in 87 destinations outside Europe. It can be capped at 1 or 2 Passes per day and moves with the customer from country to country anywhere outside Europe. The Pass works everywhere outside Europe, with calls, texts and data included in 87 destinations more than any other provider. We give the customer up to 24 hours to use their allowance, rather than just until midnight and an additional roaming allowance rather than paying twice to use their UK bundle. Rest Of World 24 Hour Pass is compatible with O2 Travel. Tethering laptops or tablets is allowed with the ROW 24 Hour Pass. Rest of World 24 Hour Pass Allowances Zone 2 (USA/Canada) Zone 3 (85 key destinations) Zone 4 Zone 5 ROW 24 Hour Pass 500MB 200mins/200 texts 200MB 200mins/200 texts 50MB Voice/texts std rates 2MB Voice/texts std rates Rest of World 24 Hour Pass Options Get 1 Pass every 24 hours by texting BUYROW24CAP1 to (Default option) Get 2 Passes every 24 hours by texting BUYROW24CAP2 to Get Unlimited 24 Hour Passes per month by texting BUYROW to Rest of World 30 Day Pass The Rest of World 30 Day Pass gives regular business customers even more value and complete control over their calls, text and data usage, whilst travelling in the 87 most travelled destinations beyond Europe. Its already set up, so you can use your mobile device as you need to, with calls and texts to the UK and country included (as well as received calls) and a large allowance of data all included within your 30 Day charge and you can start using O2 Travel in Europe. You only incur a Day charge when you make (calls to UK and in country only) or receive a call, send a text or use more than 50kb of data. Calls and texts to UK and in country will be included up to a FUP of 2000mins or 2000 texts in up to 3 Days. You know exactly what you re paying to use your phone in 87 destinations outside Europe. It can be capped at 1 Pass per billing cycle and moves with you from country to country anywhere outside Europe. The Pass works everywhere outside Europe, with calls, texts and data included in 87 destinations more than any other provider. We give you up to 30 Days to use your allowance, rather than just until midnight and an additional roaming allowance rather than paying twice to use your UK bundle. Rest Of World 30 Day Pass will NOT include Europe. All customers will be put on the default cap on standard rates in Europe, until they choose to opt in to O2 Travel. Rest Of World 30 Day Pass is compatible with O2 Travel. Tethering laptops or tablets is allowed with the ROW 30 Day Pass. Rest of World 30 Day Pass Allowances Zone 2 (USA/Canada) Zone 3 (85 key destinations) Zone 4 Zone 5 ROW 30 Day Pass 5GB 2000mins/2000 texts 2GB 2000mins/2000 texts 500MB Voice/texts std rates 50MB Voice/texts std rates Rest of World 30 Day Pass Options Get 1 Pass per Billing Cycle by texting BUYROW30CAP to Get Unlimited 30 Day Passes by texting BUYROW30 to Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

22 Calling Abroad International Favourites Customers buy a monthly bolt on, which allows them to: Call selected international numbers at no extra charge. No worrying about call charges. No access codes. No PINs. Just simple direct dial Set up one inbound `Call Me number - this will look like an international number, but actually rings through to the customer s UK mobile. This means contacts in one overseas country can call the customer in the UK without incurring international call charges, i.e. pay the same as if they were calling a landline in their own country. There are two bolt ons to choose from: Calls to three international landline numbers per month Calls to five international landline or mobile numbers per month Which countries are covered? Argentina, Australia, Austria, Bahrain, Belguim, Brazil, Brunei Darussalam, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Isreal, Italy, Japan, Kazakhstan, Korea South(Republic of), Latvia, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Russian Federation, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Taiwan Republic of China, Thailand, Turkey, United States, Venezuela Calls within your O2 account Calls to other O2 mobiles Calls to landlines (01, 02, 03 Voic Calls to other UK mobiles Out of Bundle Costs Calls to non-geographic numbers (0843, 0844, 0845, 0870, 0872, 0873, 055, 056) Calls to 0871 numbers (All costs ex VAT) Free Free 30p Free 33p/min 25p/min 33p/min 10 Standard Landlines Free MMS Domestic and Roamed Group Conferencing 322, 323 O2 to O2 Text GSM WAP Calls from UK to Europe Calls whilst abroad Calls to O2 Customer Service Text messages Video calls Data Rollover O2 Directory Enquire services (118402) All other Directory Enquiry services Calls to 07 and 01 numbers in Jersey, Guernsey & Isle of Man 30p 8p 10p 8p 8p ITS rates Free 10p Data allowance Varies 1 month 83p/min 4.17/min 33p/min 22 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

23 Microsoft Office 365 Talking Commissions page 12 Comparison Business Essentials Business Business Premium Enterprise E1 Enterprise E3 Price per month, per license including dedicated and expert telephone support** Contract length price per month, per licence including dedicated and expert telephone support Prices and seats (free set up) 30 day, 12 month, 24 month and 36 month month, 24 month and 36 month Seat cap 300 (for each plan) for 30 day contracts n/a Office applications Word, PowerPoint, Excel, Outlook, OneNote, Publisher ipad, Windows RT and smartphone apps Office Online 50 GB , calendar Access OneDrive for Business 1TB of free cloud storage. (This will increase to unlimited for all customers, with roll out starting automatically early 2015.) Storage and collaboration Online meetings, IM (Lync) Team sites, internal portals (SharePoint) Up to 2000 subsites Enterprise social (Yammer) Active Directory integration Supports hybrid deployment Office shared computer activiation support (RDS) Upcoming services - video content management Compliance - Archiving, ediscovery, mailbox hold Information protection - message encryption, RMS, DLP *Professional services will incur an additional charge. **This does NOT include set up. An optional 50 per user assisted set up service fee is available. Prices exclude VAT at 20%. Internet access needed for some packages. Subject to availability, status and payment by direct debit. Minimum terms apply, depending on package. For full terms see 02.co.uk/termsandconditions/business. Click here to see our Talking Digital document for product information. 23 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

24 Microsoft Office 365 Talking Commissions page 12 Standalone Products Exchange Online plan 1 Exchange Online plan 2 Lync plan 1 Lync plan 2 SharePoint plan 1 SharePoint plan 2 Excel, Access and Visio services PowerPivot, PowerView Data Loss Prevention Form based application Enterprise search, E-discovery, ACM, Compliance Content and records management Team Sites, work management, external sharing Multi-party (3+) Audio, video, content sharing, desktop sharing Meeting controls & in meeting notes Presence, IM, federation with Windows live, Lync to Lync calling and HD Video Compliance Data loss prevention. Compliance unlimited storage via In-Place Archive. Compliance preserve deleted items 25GB mailbox. Up to 150MB per message. Shared calendar and contacts 100GB mailbox. Up to 150MB per message. Shared calendar and contacts Outlook Web App interface. Plus integrates with supported outlook clients. Personal in-place Archive Spam and Malware protection 1TB online storage per user. (This will increase to unlimited for all customers, with roll out starting automatically early 2015.) Office Online online versions of Word, Excel, Powerpoint and OneNote Price per month per user inc telephone support Click here to see our Talking Digital document for product information. 24 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

25 Microsoft Office 365 Talking Commissions page 12 Additional Standalone Products Small Business Midsize Business Enterprise Price per user per month Project Pro for Office Project Online Essentials 5.50 Project Online Professional Project Online Premium Visio Pro for Office Office 365 Pro Plus Yammer 2.00 Exchange Online Archiving for Exchange Server 2.00 Microsoft Intune 4.50 Microsoft Intune Extra Storage 2.00 Power BI Pro 7.50 OneDrive for Business Plan OneDrive for Business Plan There are some extras available Only available to add on to other core services Extra File Storage per GB note p Exchange Online Archiving (EOA) for Exchange Online Customers 2 Notes : 1) Additional Sharepoint Storage has been renamed as Extra File Storage 2) Microsoft Exchange Online Archiving for Exchange Online archiving is a cloud-based, enterprise-class archiving solution for Office 365 Exchange Online plan 1. This solution can assist your organization with archiving, compliance, regulatory, and e-discovery challenges Click here to see our Talking Digital document for product information. 25 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

26 Digital Products Talking Commissions page 12 Digital business apps MaaS360 Mobile Device Management Secure Productivity Suite Mobile Threat Management Mobile Device Management + Mobile Threat Management 'Sell Prices' per license per month licenses licenses ,000-3,000 licenses *Contacts are for a minimum of 12 months. Click here to see our Talking Digital document for product information. Mobile Recording Voice & SMS Bronze Silver Gold Platinum Base Setup Fee 3000 (one off) 5000 (one off) 7500 (one off) (one off) Basic Cost Users Monthly Bolt-on Cost 50 per user 45 per user 40 per user 35 per user Storage included Monthly SFTP Download Service Customer controlled We will store and provide controls for any retention period, subject to there being an active contract within min term / min spend. Advanced Features - Add 2500 (one off) Add 2500 (one off) Add 2500 (one off) SMS to - - Add 3000 (one off) Add 3000 (one off) SMS Only Bronze Silver Gold Platinum Base Setup Fee 2000 (one off) 3500 (one off) 5000 (one off) 7000 (one off) Basic Cost Users Monthly Bolt-on Cost 20 per user 19 per user 18 per user 15 per user Storage included Monthly SFTP Download Service Customer controlled We will store and provide controls for any retention period, subject to there being an active contract within min term / min spend. Advanced Features - Add 2500 (one off) Add 2500 (one off) Add 2500 (one off) SMS to - - Add 3000 (one off) Add 3000 (one off) 26 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

27 Digital Products Talking Commissions page 12 Box Box Starter Box Business Box Business Plus Box Enterpise Monthly subscription Minimum contract 30 day 30 day 12 month 12 month Click here to see our Talking Digital document for product information. McAfee Multi Access McAfee Multi Access (up to 5 devices) Additional Devices (after the initial 5) Monthly subscription Minimum contract 30 day 30 day Click here to see our Talking Digital document for product information. Just Call Me Just Call Me (per user) Monthly subscription 5.00 Minimum contract 30 day Click here to see our Talking Digital document for product information. Intune Intune (per user) Monthly subscription 2.60 Minimum contract 12,24 & 36 months Click here to see our Talking Digital document for product information. 27 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

28 Landline Talking Commissions page 12 Landline Prices Price O2 customers Price non O2 customers Inclusive care Extras Single Landline Level 1 Multiline Multiline Multiline ISDN2 ISDN30* (8-30 channels) 13 line rental per line (2-4 lines) line rental per line (5+ lines) 15 line rental per line (2-4 lines) line rental per line (5+ lines) 17 line rental per line (2-4 lines) line rental per line (5+ lines) Level Level Level 2 22 for 2 channels 22 for 2 Level 2 14 channels Level 2 Calls only 0 0 N/A 2 for 200 minutes to O2 mobiles* *Discounts are built into JUCSB if needed. One-off cost Transfer landline or multiline Install single landline Install multiline Free of charge per line Transfer ISDN2 36 Install ISDN per channel Convert landline to ISDN2channels Transfer ISDN30 Install ISDN (per bearer) 900 (one-off) plus 10 per channel You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB). Approval is subject to the customer s overall spend and value. Pricing applies to new and re-signing customers only. Existing customers retain current tariffs until the end of their current contract. To be able to sell the following product, you must be in possession of a Reseller Identification Code (RID). Get a RID code here or find out the application steps here. 28 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

29 Landline Talking Commissions page 12 Call Prices Single landline cost Multiline ISDN cost UK Landlines (local and national) 3p 0.95p Calls to Non-Geographic Numbers see note 2 5p Access Charge plus Service Charge 5p Access Charge plus Service Charge National rate (0870) 3p 1.5p O2 mobiles 6p 4p Other mobiles 8p 6p Note 1: Call charges are for UK calls only. Prices shown are pence per minute and all exclude VAT. Note 2: Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled. New pricing applies to new and re-signing customers only. Existing customers retain current tariffs until the end of their current contract. Minute bundles for landline customers Calls to standard UK landlines and UK mobiles Calls to O2 mobiles Calls to standard UK landlines 200 N/A N/A N/A , , ,000 N/A , ,000 N/A , , , ,000 1, , ,000 1,600 1, For standard UK landline and mobiles bundles of 50,000 minutes or more, the maximum number of minutes which may be used to call mobile numbers shall not exceed 40% of the total bundle minutes. The total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline, ISDN2 and ISDN30 lines) must not exceed 100,000 minutes per account. For standard UK landline and mobiles bundles of 50,000 minutes or more, the maximum number of minutes which may be used to call mobile numbers shall not exceed 40% of the total bundle minutes. If you have a customer who needs more minutes, please contact your Business Development Manager. To be able to sell the following product, you must be in possession of a Reseller Identification Code (RID). Get a RID code here or find out the application steps here. 29 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

30 Landline care packages Talking Commissions page 14 Care Packages Cost Operating hours Response rates - If a fault is reported Level One Included with all single landline tariffs 08:00 18:00 Monday - Friday, excluding Public and Bank Holidays Within operating hours, we ll fix it by the end of the second working day Outside operating hours, we ll fix it by the end of the third working day Level Two Included with all multiline landline tariffs 08:00 18:00 Monday Saturday, excluding Public and Bank Holidays Within operating hours, we ll fix it by the end of the next working day Outside operating hours, we ll fix it by the end of the second working day Level Three Before 1pm, we ll fix it by the end of the day including Public and Bank Holidays 4 per month, per line/channel 07:00 21:00 Monday Sunday, including Public and Bank Holidays After 1pm within operating hours we ll fix it before 1pm the next day Outside operating hours, we ll get in touch at the start of the next working day Level Four 5 per month, per line/channel 24 hours a day, 7 days a week including Public and Bank Holidays We aim to fix it within 6 hours* All of our landlines come with a care package. For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year. Or can request an Expedited repair if they need it. *This assumes we have a 24 access to the location. If we visit a location and this is not the case, the customer will still be charged. Expedited repair One-off repair at this package s service level: Cost Level Two Level Three Level Three Level Four Level Four 600 per landline/isdn2 line 750 per landline/isdn2 line 200 per landline/isdn2 line 1200 per ISDN30 bearer Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis. To be able to sell the following product, you must be in possession of a Reseller Identification Code (RID). Get a RID code here or find out the application steps here. 30 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

31 Landline Additional Landline Features available Call Features One Off Monthly Ring back Call return - Standard call charges 0.00 Withheld number Three way calling - Standard call charges apply to both parties 0.00 Caller display 0.00 Call barring - O2 controlled 0.50 Call diversion - customer controlled 0.50 Smart divert Call waiting 0.50 Call sign 0.50 Call minder Additional ISDN 2 Features available DDIs (ISDNe systems only) One Off Monthly DDI Planning DDI (cost per DDI number) Call Features One Off Monthly Presentation number Calling Line Identity Presentation 1.00 Calling Line Identity Restriction 1.00 Call waiting and call hold 1.00 Sub addressing - 20 octet 1.00 Permanent calls barred 1.00 Selective outgoing call barring - customer controlled Call forwarding - customer controlled Call forwarding - O2 controlled 1.00 To be able to sell the following product, you must be in possession of a Reseller Identification Code (RID). Get a RID code here or find out the application steps here. 31 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

32 Landline Additional ISDN 30 Features available DDIs (ISDNe systems only) One Off Monthly DDI Planning & Connection & 0.75p per DDI DDI (cost per DDI number) 0.17 Call Features One Off Monthly Presentation number Calling Line Identity Presentation 3.00 Calling Line Identity Restriction 3.00 Call deflection 3.00 Call barring - customer controlled Call forwarding - customer controlled Call forwarding - O2 controlled 3.00 Call diversion - customer controlled 3.00 Non-geographical numbers - mobile customers Calls made to 084/087/09/118 numbers pricing structure across the UK are now split between a service charge and an access charge: An access charge: This part of the call charge is set by the mobile operator at ppm. Pricing is 37p Ex VAT (45p Inc VAT). A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is. For example, ITV for X-Factor. The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg Calls to this number will cost XXppm Service Charge plus your phone company Access Charge. The joint price will be charged on the phone bill. This is happening for all mobile customers on bundled tariffs, the tariffs designed for SMB - new, re-sign and existing. However, for existing mobile customers on Mobex and Best 4 Business Pay As You Use, existing rates will apply until resign. New customers on these tariffs will however be subject to the new NGN rates. The joint price will be charged on the phone bill. To be able to sell the following product, you must be in possession of a Reseller Identification Code (RID). Get a RID code here or find out the application steps here. 32 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

33 Telemarketing numbers O2 range Benefits Caller pays Business pays 0800/0808 (Freephone) 03xx Rebate numbers from 1ppm - 13ppm Makes callers feel really important with free calls. The cost to the caller is no more than a normal landline call to an 01/02 number. Your business can earn extra revenue whilst providing a valuable service to your customers. 03 The cost to the caller is no more than a normal landline call to an 01 or 02 number. 0844/3 Fixed price call, so callers always know exactly how much they re paying Free to caller from a landline or mobile Geographic rate 1ppm - 13ppm* 2.5ppm 2.5ppm Business will be paid a rebate. Refer to rate card. Geographic rate 2.5p 1p* Free *Excludes any access charge the caller will be charged by their network operator. Business Pays charges are for calls routed to 01 or O2 UK numbers. To find out more about other numbers, such as mobiles or international numbers, talk to your account manager who will be able to tell you more. All costs are from a BT landline except for 03 numbers which are for all landline providers. You pay charges are for calls routed to 01 or 02 UK numbers. To find out more about other numbers, such as mobiles or international numbers, talk to your Account Manager, who ll be able to tell you more. Product details Set up Rental One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile. And day. Any time. From the UK or abroad. Free with O2 landline 5 per month Divert Plan Need more flexibility? Send your calls to up to 5 different numbers, and 3 different time plans. You say which calls go where, when and what happens if they are not picked up. Including Voic sent to and bespoke messages. Free with O2 landline 10 per month If your customer has a landline with us, they can choose from these options for their Telemarketing numbers. Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want. To be able to sell the following product, you must be in possession of a Reseller Identification Code (RID). Get a RID code here or find out the application steps here. 33 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

34 Business broadband Business broadband Home Worker Standard Branch Office Standard National Access Regional Home Worker Regional Branch Office Regional Cost per month - O2 cutomer Cost per month - non O2 customers Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+ Single Static IP Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+ Usage* 150GB 300GB 100GB 75GB 150GB Multi Static IP Router WLAN or LAN only router option for a one off charge of 35 Included if requested Block of 8 (6 usable) 5 or 16 (14 usable) 10 a month Connection 40 Enhanced Care 7.50 per month BTW class 4 Where the customer s line is within an area where Ofcom have classified as Regulated, then regulated pricing will apply. Enhanced Fixed is a 20 clock hour response, Standard in tariff Fixed is 40 clock hour response. Prices ex VAT. Default is dynamic IP static must be asked for when ordering *Fair usage policy applies. Fibre Fibre Start Standard Fibre Worker Standard Fibre Office Standard Fibre Branch Standard Fibre Start Regional Fibre Worker Regional Fibre Office Regional Fibre Branch Regional Cost per month - O2 cutomer Cost per month - non O2 customers Download (up to) Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 20Mbps 20Mbps Single Static IP Usage* 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB Multi Static IP Router WLAN or LAN only router option for a one off charge of 35 Connection Included if requested Block of 8 (6 usable) 5 or 16 (14 usable) 10 a month 54 for self install and 104 for managed install Enhanced Care 7.50 per month BTW class 4 Where the customer s line is within an area where Ofcom have classified as Regulated, then regulated pricing will apply. Enhanced Fixed is a 20 clock hour response, Standard in tariff Fixed is 40 clock hour response. Prices ex VAT. Default is dynamic IP static must be asked for when ordering *Fair usage policy applies. To be able to sell the following product, you must be in possession of a Reseller Identification Code (RID). Get a RID code here or find out the application steps here. 34 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

35 O2 Convert For some businesses, cutting costs means reducing their workforce, which in turn means they may want to cancel some of the mobiles on their account. If this happens mid-contract, they will usually have to pay termination fees. To help customers in this situation, we ve developed O2 Convert. What is it? O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave. These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills. This saves the customer money and enables them to help people impacted by downsizing. Who is it for? Existing customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff. The customer must be more than six months into their current contract and have six or more handsets on their account. You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later. Anything else? Users can choose any consumer Pay Monthly tariff from o2.co.uk/shop If the handset is a primary user/parent, this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete, the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - refer to The Sales Website for full details before offering this to customers. There has to be a minimum term contract which does not include a 30 day simplicity tariff. Temporary suspension Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles. That s why we have introduced Temporary Suspension. What is it? The service allows customers to suspend some of their mobiles for a limited period. Suspended mobiles won t be able to make outbound calls but will continue to receive inbound calls. This means that customers can remain contactable, at a time when securing new business and retaining existing customers is more important than ever. The customer won t have to pay a monthly subscription for any suspended mobiles and there won t be any call charges. That means reduced cost for their business. And when circumstances improve, it s easy for them to reactivate the mobiles and add them back onto their account. Who is it for? Existing customers who are down-sizing, but want to keep their numbers. The customer must be more than six months into their current contract and have six or more handsets on their account. You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later. There are no reactivation costs. Once a mobile is reactivated, standard monthly subs apply. Anything else? There are limits to how many handsets a customer can have on Temporary Suspension - refer to The Sales Website for full details before offering this to customers Not available if the customer is in arrears Customers who leave ø while in suspension will have termination feesapplied at full rate Customer s contract end date will be extended by the suspensionperiod for the suspended mobiles only If the handset is a primary user/parent, this status needs to be moved to another user Rollover minutes accrued will be lost Voic will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers. 35 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

36 Retention & Churn Chess Partner Cloud Services We have developed our Cloud Services tool, the first of its kind in the industry, so that you have just one place to go for all the information you need in addition to detailed retention and churn tools. These tools will allow you to manage your customer s life cycle to ensure you are targeting all your customers to be re-signed on the O2 network. These tools can be located on Cloud Services, accessed via the website - Please see some FAQs below, which will give you an overview of both these tools: Retention Tool Key Contacts - Retention Team What will the Retention Tool provide me? with? You will be able to view all customer end date information and the entire base that is available to re-sign today. How often is the data updated? The portal is live and synchronised daily with our Partner Services system. Will it show me my current customers and also potential sales leads? It will provide you with a full breakdown of your entire customer base by contract end date. Will I be able to view my new connections, re-signs and upgrades via the portal? You will have full visibility of your entire base, which includes new connections, re-signs and upgrades. 5 How can I find out further information? You can get in contact with Nahel Khona, Senior Retention Executive, nahelkhona@chesspartner.co.uk, who will be able to assist you. Alternatively, you will find a full User Guide on Cloud Services that will give you step by step instructions on how to navigate. Churn Summary What will the Churn Summary provide me with? It will allow you to view a monthly and quarterly analysis of your O2 churn performance, and also provides detail of any O2 disconnections. How can I verify the disconnections data? The tool will provide you with a click-through report that will give visibility of the customers who have disconnected. How will my churn be measured? There is a breakdown analysis on the Partner Portal for both your monthly and quarterly performance. 4 How can I find out further information? You can call your BDM/TAM or get in contact with Nahel Khona by ing nahelkhona@chesspartner.co.uk who will be able to assist you. Alternatively you will find a full User Guide on Cloud Services that will give you step by step instructions on how to navigate. 36 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

37 EE Small Business Approved & Non Approved Contents 37 EE Small Business Single 40 Business Connect 43 Mobile Broadband 45 Legacy Small Business Shared 46 Small Business out of bundle rates 37 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

38 EE Updates View Full Bulletins To view the full bulletins online click here Roaming Refresh EE have refreshed the 'Your Plan' roaming options so customers can keep business moving while they re overseas. EE Gold Offer EE have launched a new mobile offer, saving new and existing customers 312 on the network with 4G in more places than anyone else. The Samsung Galaxy S8 is the most advanced smartphone for business boasting exciting features like an iris scanner for enhanced security, water resistance and expandable memory for storing all your important files. All for 40 per month (was 53). This offer runs until the 26 June Offer 1 - Above the line PP Code Short Description XB1724P11 Bus Extra 25GB 40 24M Offer 2 - EE Upsell Under the Counter PP Code Short Description XB1724P04 Bus Extra + 50GB 50 24M 38 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

39 EE Updates View Full Bulletins To view the full bulletins online click here Use your phone for less in Europe: EE will be reducing their European roaming pricing. Calls whilst roaming in Europe Texts whilst roaming in Europe: Data whilst roaming in Europe: Making a call will cost 3.63ppm (down from 13.8p), Receiving a call will cost 0.82ppm (down from 3.6p). Text messages sent when you are abroad will now cost no more than 1.45p per message (down from 4.4p). Our standard EU data roaming prices have also reduced and you ll pay just 3.63p per MB, instead of 14.6p. These changes do not affect any add on bundles. FREEPHONE CALLS ARE FREE FROM MOBILES: Numbers starting 0800, 0808 or 116 will become FREE to call from all phones, whether mobile or landline. CLEARER CALL RATES FOR YOUR BUSINESS: In addition we will be simplifying call charges to 08/09 numbers. For numbers starting 084, 087, 09 and 118 the charge will be split into two parts; an access charge and a service charge, details are outlined in the files attached. Eligibility Criteria Corporate Brand Eligibility Associated Business Rules OUK/TM>EE 0-90 Days remaining Remaining Tenure Rolled Over OUK/TM>EE Days remaining Last Connecting Partner ONLY Remaining Tenure Rolled Over EE>EE As Above As Above Your Processing Needs Upgrades & Migrations Our in-house Partner Services team have full access to process all of your EE requirements, right through from Credit Check to In-Life Account Management We strongly recommend that you work with our team going forward you can do this by calling Brand 1-30 days remaining in contract days remaining in contract days remaining in contract >180 days into contract Legacy* (until 30th April) Eligible for Upgrade Remaining term Rolled over Eligible for Upgrade Remaining term Rolled over Not Eligible Not Eligible Legacy* > EE Eligible for Upgrade Remaining term written off Eligible for Upgrade 2/3 remaining term rolled over Eligible for Upgrade 2/3 remaining term rolled over Not Eligible Full Buyout Needed EE >EE Eligible for Upgrade Remaining term Rolled over Eligible for Upgrade Remaining term Rolled over NEW: Eligible for Upgrade Remaining term Rolled over Not Eligible Full Buyout Needed Note: Connections which have longer than 30+ days remaining on their current contract can only be upgraded by the current channel owner. Roll over of tenure on Handset to SIMO upgrades are not permitted. Customers on 12 month EE plans are not eligible for early upgrade *Legacy refers to OUK and/or TMUK You can now opt to add the remaining term to the migration route to EE Contract remaining Roll over added to new contract 6 months 4 months 5 months 16 days + 4 months 4 months 16 days + 3 months 3 months 16 days + 2 months 2 months 16 days + 1 month 1 month 16 days + 0 months <1mth 16 days 0 months 39 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

40 Small Business Plans Below 50 Employees Talking Commissions page 15 Small Business Single 4G small business single (new/port) Data, texts and minutes (for individual users) Tariff Product Code Minutes Texts Data (up to 40mbps) Line Rental 12 Months 24 Month BUS EXTRA + 25GB XB1724P11 25GB *BUS EXTRA + 50GB XB1724P04 50GB *This offer runs until the 26 June 2017 Unlimited BUS VALUE 2GB XB1724V02 2GB BUS VALUE 2GB XB1724V03 2GB BUS VALUE 4GB XB1724V04 4GB BUS 250MB XB MB BUS 500MB XB MB BUS 750MB XB MB BUS 1GB XB GB BUS 2GB XB GB BUS EXTRA 4GB XB1712E11 4GB BUS EXTRA 8GB XB1712E12 8GB BUS EXTRA 16GB XB1712E13 16GB BUS EXTRA 4GB XB1724E11 4GB BUS EXTRA 8GB XB1724E12 8GB BUS EXTRA 16GB XB1724E13 16GB BUS EXTRA 25GB XB1724E14 Unlimited 25GB BUS EXTRA 30GB XB1724E15 30GB BUS EXTRA+ 30GB XB1724E06 30GB BUS EXTRA+ 50GB XB1724E07 50GB BUS EXTRA 8GB XB1736E01 8GB 36 month BUS EXTRA 16GB XB1736E02 16GB 36 month BUS EXTRA 32GB XB1736E03 32GB 36 month BUS EXTRA + 25GB XB1724P11 25GB BUS EXTRA + 50GB XB1724P04 50GB Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

41 4G Sim Only Plans Talking Commissions page 19 4G Sim Only Plans 4G Small business single sim only plans Data, texts and minutes (for individual users) Tariff Product Code Term (months) Line Rental Bus SIMO 1M 500MB XB1701S Bus SIMO 1M 2GB XB1701S Bus SIMO 1M 4GB XB1701S Bus SIMO 12M 250MB XB1712S Bus SIMO 12M 500MB XB1712S Bus SIMO 12M 1GB XB1712S Bus SIMO 12M 3GB XB1712S Bus SIMO 12M 6GB XB1712S Bus SIMO 12M 12GB XB1712S Bus SIMO 12M 25GB XB1712S Bus SIMO 24M 1GB XB1724S Bus SIMO 24M 3GB XB1724S Bus SIMO 24M 6GB XB1724S Bus SIMO 12M 8GB XB1612SP Bus SIMO 12M 20GB XB1712SP Please note: Customers can add up to 20 single plans on one account. If they wish to add more please use the DA process. Customers cannot have single and shared plans on one account (not including mobile broadband). 41 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

42 Talking Commissions page 17 Additional Bolt-Ons Additional Bolt-Ons for single users one month rolling tenure available on single and shared plans Tariff Product Codes Term (months) Monthly Cost BC 1GB Data Addon 1M YBC01M1GB BC 3GB Data Addon 1M YBCS3G BC 5GB Data Addon 1M YBCS5G BC 10GB Data Addon 1M YBCS10G Tariff Product Codes Term (months) Monthly Cost MBB Monthly Add On 2GB YMBB2GB GEE Double Speed Y4GDBLSPD Unlimited MMS YBUNLMMS Unlimited UK minutes YULUKMINS Unlimited UK texts YPULTDTXT UK to EU mins YP100INEU UK to anywhere mins YP50INRW EU roaming mins YS100EURM Business Zone 300 YBBZ Business Zone 1200 YBBZ IDD & Roaming mins (Europe / USA) YBBEUUS30D IDD & Roaming mins (Europe / USA) YBEUUS12M International Texts (All counties) YINTXT International Texts (All counties) YINTXT International Texts (All counties) YINTXT global roaming mins YS60ROWRM Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

43 Shared Plans - Acquisiton and Upgrades Talking Commissions page 17 Add Available to Existing Customers on these plans only 4G Small business single sim only plans - Data, texts and minutes (for individual users) Tariff Product Code Term (months) Line Rental Bus Shared Phone XB1624SH Bus Shared Phone XB1624SH Bus Shared Phone XB1624SH Bus Shared Ph XB1624SH Bus Shared Tab XB1624ST Bus Shared Tab XB1624ST Bus Shared Tab XB1624ST Bus Shared Tab XB1624ST Bus Shared SIMO XB1612SS Bus Shared D SIM 5 12 XB1612SD Bus Shared MBB 8 24 XB1624SM Bus Shared SIMO XB1712SS Bus Shared data SIM 5 12 XB1712SD Bus Shared Phone XB1724SH Bus Shared Phone XB1724SH Bus Shared Phone XB1724SH Bus Shared Phone XB1724SH Bus Shared Phone XB1724SH Bus Shared Phone XB1724SH Bus Shared Tab XB1724ST Bus Shared Tab XB1724ST Bus Shared MBB 8 24 XB1724SB Business Connect 4GEE Voice & Data Plan-choose user options (can be mixed) Minimum of 1 user, must be 12 month Tenure or above Tariff Product Code Benefits Term (Months) Line Rental Xtra Connect Voice SIM30 XBPLISH5 No Allowance Bus Connect 2GB XBPLISH14 Unlimited Minutes, Unlimited Texts 2GB Data plus 180 Individual minutes TO Europe and USA Bus CN LL XBPLISH20 Unlimited UK LandLine and In group Calls Bus CN UL XBPLISH21 Unlimited Calls & Texts Voice Xtra Bus Connect 2GB Bus CN 5GB XBPLISH11 XBPLISH19 Unlimited calls & Texts, 2GB individual allowance, 180 Individual minutes TO Europe and USA Unlimited calls & Texts, 5GB individual allowance, 180 Individual minutes TO & FROM Europe and USA Bus CN 10GB XBPLISH22 Unlimited calls & Texts, 10GB individual allowance, 180 Individual minutes TO & FROM Europe and USA Bus Connect 5GB XBPLISH16 Unlimited calls & Texts, 5GB individual allowance, 180 Individual minutes TO & FROM Europe and USA Bus Connect 10GB XBPLISH17 Unlimited calls & Texts, 10GB individual allowance, 180 Individual minutes TO & FROM Europe and USA Xtra Connect Data 1mth XBPLISH12 No Allowance Xtra Connect Data 24mth XBPLISH13 No Allowance Data Xtra Connect Data 4GB XBPLISH8 4GB individual Allowance Bus Connect MBB 8GB XBPLISH18 8GB Individual Allowance Bus Connect MBB 4GB XBPLISH15 4GB Individual Allowance Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

44 Talking Commissions page 18 Business Connect Shared Data Bundles Tariff Product Code Term (months) Line Rental BC 1GB Data Addon 24M YBSHD1GB BC 2GB Data Addon 24M YBCS2GB BC 5GB Data Addon 24M YBCS5GB BC 10GB Data Addon 24M YBCS10GB BC 20GB Data Addon 24M YBCS20GB BC 50GB Data Addon 24M YBCS50GB BC 100GB Data Addon 24M YBCS100GB BC 250GB Data Addon 24M YBCS250GB GEE Shared Bundles Minutes and Texts Primary Bundle Tariff Product Code Term (Months) Line Rental Minutes & texts for use in UK and from UK to europe & USA 250 mins and 250 texts YEUS250A mins and 500 texts 1000 mins and 1000 texts 1500 mins and 1500 texts 2000 mins and 2000 texts 3000 mins and 3000 texts 5000 mins and 5000 texts 7000 mins and 7000 texts YEUS500A YEUS1000A YEUS1500A YEUS2000A YEUS3000A YEUS5000A YEUS7000A WiFi & tethering Voic /Visual Voic Online Itemised Billing UK based business customer services Clone Phone Lite 24 hour faulty phone replacement (excludes iphones) Use inclusive minute allowance to make conference calls 5 off bill when taken with EE Fibre Broadband Inclusive access to Box online storage Exclusive GoTo Meeting offer Shared min/text can be userd to call/text Uk, mins and Europe & USA YEUS10KA 24 texts Minute & Text bundles including business zones Optional extras Tariff Product Code Inclusive Benefits 250 mins and 250 texts YBSZ250A Line Rental 30 days mins and 500 texts YBSZ500A Minutes & texts for use in UK and from UK to Europe & USA PLUS Business Zones 1000 mins and 1000 texts 1500 mins and 1500 texts 2000 mins and 2000 texts 3000 mins and 3000 texts 5000 mins and 5000 texts 7000 mins and 7000 texts mins and texts YBSZ1000A YBSZ1500A YBSZ2000A Business Zones Australia, Canada, China, India, Israel, New Zealand, Pakistan and Turkey YBSZ3000A YBSZ5000A YBSZ7000A YBSZ10KA Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

45 Talking Commissions page 18/23 Roaming minutes and texts Europe, USA plus Business Zones optional extras Tariff Product Code Inclusive Benefits 100 mins and 20 texts YBEU100A Line Rental 30 days Roaming minutes and texts Europe & USA 250 mins and 50 texts YBEU250A mins and 100 texts YBEU500A mins and 200 texts YBEU1000A mins and 400 texts YBEU2000A Roaming minutes and texts Europe, USA PLUS Business Zones 100 mins and 20 texts YBBZ100A mins and 50 texts YBBZ250A mins and 100 texts YBBZ500A Business Zones Australia, Canada, China, India, Israel, New Zealand, Pakistan and Turkey mins and 200 texts YBBZ1000A mins and 400 texts YBBZ2000A *Out of by bundle charges: Calls 35p per min. Data 1.6 MB. Texts 10p and MMS 25p. Europe includes: Andoria, Austria, Belguim, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Isle of Man, Italy, Jersey, Leichtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovak Republic, Romania, Slovenia. All data, min 8 texts add-ons are reoccuring monthly allowances. Mobile Iron Tariff Product Code Term (months) Line Rental Mobile Iron ( 1 License ) YEMOBI1L Mobile Iron ( 5 Licenses ) YEMOBI5L Pocket Landline Tariff Product Code What s included? Monthly Line Rental 12 Month 24 Month Pocket Landline 1 to 1 YSBPLL001 1 fixed number is routed to 1 EE mobile Pocket Landline 1 to 5 YSBPLL003 1 fixed number is linked to up to 5 EE mobiles per line - Pocket Landline 1 to 10 YSBPLL004 1 fixed number is linked to up to 10 EE mobiles per line - Pocket Landline Many to 1 YSBPLL002 From 1 to 10 fixed numbers are routed to 1 EE Mobile per landline number - 45 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

46 Mobile Broadband Talking Commissions page 20 Mobile Broadband Tariff Product Code Benefits Term (Months) Line Rental Bus MBB 2GB 11 1M XB1701M01 2GB Bus MBB 4GB 13 1M XB1701M02 4GB Bus MBB 15GB 18 1M XB1701M03 15GB Bus MBB 30GB 24 1M XB1701EM4 30GB Bus MBB 2GB 10 24M XB1724M01 2GB Bus MBB 4GB 12 24M XB1724M02 4GB Bus MBB 15GB 17 24M XB1724M03 15GB Bus MBB 30GB 22 24M XB1724EM4 30GB BMB SIM 2GB 11 1M XB1701SM1 2GB BMB SIM 4GB 13 1M XB1701SM2 4GB BMB SIM 15GB 18 1M XB1701SM3 15GB BMB SIM 30GB 24 1M XB1701SM4 30GB BMB SIM 2GB 10 24M XB1724SM1 2GB BMB SIM 4GB 12 24M XB1724SM2 4GB BMB SIM 15GB 17 24M XB1724SM3 15GB BMB SIM 30GB 22 24M XB1724SM4 30GB Bus MBB 2GB 11 1M XB1601M01 2GB Bus MBB 8GB 17 1M XB1601M02 8GB Bus MBB 18GB 22 1M XB1601M03 18GB Bus MBB 8GB 16 12M XB1612M01 8GB Bus MBB 8GB 15 24M XB1624M02 8GB Bus MBB 2GB 10 24M XB1624M01 2GB BMB SIM 2GB 11 1M XB1601MS1 2GB BMB SIM 8GB 17 1M XB1601MS2 8GB BMB SIM 18GB 22 1M XB1601MS3 18GB BMB SIM 8GB 16 12M XB1612MS1 8GB BMB SIM 500MB 5 24M XB1624MS3 500MB Business MBB 80GB XBMBB GB Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

47 Mobile Broadband Talking Commissions page 21 Tablet Plans Tariff Product Code Term (months) Line Rental Inclusive Benefits Bus Tab 1GB 11 24M XB1724T GB Bus Tab 2GB 13 24M XB1724T GB Bus Tab 4GB 16 24M XB1724T GB Bus Tab 6GB 21 24M XB1724T GB Bus Tab 8GB 26 24M XB1724T GB Bus Tab Ex 10GB 31 24M XB1724ET GB Double speed Bus Tab Ex 12GB 36 24M XB1724ET GB Double speed Bus Tab Ex 16GB 41 24M XB1724ET GB Double speed Bus Tab Ex 20GB 46 24M XB1724ET GB Double speed Bus Tab 500MB 8 36M XB1736T MB Bus Tab 2GB 11 36M XB1736T GB Bus Tab 4GB 13 36M XB1736T GB Bus Tab 8GB 16 36M XB1736T GB Bus Tab Ex 12GB 21 36M XB1736ET GB Double speed Bus Tab Ex 16GB 26 36M XB1736ET GB Double speed Bus Tab Ex 20GB 31 36M XB1736ET GB Double speed Bus Tab Ex 24GB 36 36M XB1736ET GB Double speed Bus Tab 2GB 10 24M XB1624T GB Bus Tab 4GB 15 24M XB1624T GB Bus Tab 6GB 20 24M XB1624T GB Bus Tab 8GB 25 24M XB1624T GB Bus Tab 2GB M XB1636T GB Bus Tab 4GB 10 36M XB1636T GB Bus Tab 8GB 15 36M XB1636T GB Bus Tab Ex 10GB 30 24M XB1624ET GB Double speed Bus Tab Ex 12GB 35 24M XB1624ET GB Double speed Bus Tab Ex 16GB 40 24M XB1624ET GB Double speed Bus Tab Ex 20GB 45 24M XB1624ET GB Double speed Bus Tab Ex 12GB 20 36M XB1636ET GB Double speed Bus Tab Ex 16GB 25 36M XB1636ET GB Double speed Bus Tab Ex 20GB 30 36M XB1636ET GB Double speed Bus Tab Ex 24GB 35 36M XB1636ET GB Double speed 47 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

48 Small Business Out of Bundle Rates Calls/Texts/Data out of Bundle Rates Tariff Out of Bundle Cost Calls to UK Regional Landlines Calls to UK Mobiles Text Messages Photo Messages UK Data (applies to shared data only) Data Roaming in Zone 1 Data Roaming in Zone 2 35p per minute 35p per minute 10p per message 30p per message 2.5p per MB 38.2p per MB* 7.50 per MB* * Only applicable if the customer opts out of International data roaming add-ons Charges while Abroad Zone Making a call in the country you re in / EU and back to the UK (per min) Making calls to Zone 3-8 (per min) Receiving a call in the country you re in Data Charges if opt out of data pass Sending a text in / EU and back to the UK Sending a text to zone 3-8 1a: Ireland (Republic of), Isle of Man b: Jersey, Guernsey a / 2b: see below : Other Europe: Andorra, Faroe Islands, Switzerland : USA, Canada : Australia, New Zealand : Rest of world (any countries not included above) : Maritime & Planes : Rest of World Exceptional Zone 2a: France, Austria, Azores (Portugal), Balearic Islands (Spain), Belgium, Bulgaria, Croatia, Cyprus (excluding North Cyprus), Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira (Portugal), Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden Zone 2b: Iceland, Canary Islands (Spain), French Guyana, Gibraltar, Guadeloupe, Liechtenstein, Martinique, Norway, Reunion, San Marino, Vatican City Zone 8: Cuba, Bahamas, Cape Verde, Chad, Congo, Djibouti, Falkland Islands, Kuwait, Laos, Maldives, Mongolia, Palau, Tajikistan, Tunisia, Turkmenistan, Uzbekistan 48 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

49 Extra Data While Abroad Select and Pay as You Use Whilst Abroad Data Add-On Expires after Europe Zone A Zone B Zone C Zone D Zone C Euro Data Pass 500MB per day 2.50 n/a n/a n/a n/a n/a 4MB 24 hours n/a n/a n/a n/a MB 24 hours n/a n/a n/a 5.00 n/a n/a 10MB 24 hours n/a n/a 5.00 n/a MB 24 hours n/a n/a n/a n/a n/a 25MB 24 hours n/a n/a n/a n/a n/a 40MB 24 hours n/a 4.00 n/a n/a n/a n/a 75MB 24 hours n/a n/a n/a n/a 100MB 24 hours n/a 7.00 n/a n/a n/a n/a 150MB 24 hours 4.17 n/a n/a n/a n/a n/a 20MB 7 days n/a n/a n/a n/a 40MB 7 days n/a n/a n/a n/a n/a 50MB 7 days n/a n/a n/a n/a 100MB 7 days n/a n/a n/a n/a n/a 250MB 7 days n/a n/a n/a n/a n/a 300MB 7 days n/a n/a n/a n/a n/a 600MB 7 days n/a n/a n/a n/a n/a 750MB 7 days n/a n/a n/a n/a n/a 2GB 12 months n/a n/a n/a n/a Europe Austria, Belgium, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Reunion Islands, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland Zone A Armenia, Australia, Canada, China, Hong Kong, Israel, Japan, Malaysia, Mexico, Moldova, New Zealand, Peru, Singapore, Turkey, USA Zone B Argentina, Bermuda, Columbia, Ecuador, Gabon, India, Indonesia, Mongolia, Nicaragua, Philippines, Qatar, Russia, Saudi Arabia, Sierra Leona, South Africa, Thailand, Uganda, Ukraine, UAE Zone C Afghanistan, Albania, Botswana, Brazil, Caribbean, Dominican Republic, Egypt, Faroe Islands, Guinea, Guyana, Iraq, Ivory Coast, Jordan, Macedonia, Madagascar, Mali, Monseratt, Montenegro, Netherland Antilles, Niger, Nigeria, Panama, Senegal, South Korea, Sri Lanka, Tanzania, Vietnam, Zambia Zone D Algeria, Andorra, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bolivia, Bosnia & Herzegovina, Brunei Darrussalam, Cambodia, Cameroon, Cape Verde, Chile, Conga, Cuba, El Salvador, Fiji, Georgia, Ghana, Greenland, Kazakhstan, Kenya, Kuwait, Lao, Lebanon, Lesotho, Macau, Maldives, Mauritius, Morocco, Mozambique, Namibia, Oman, Pakistan, Palestine, Paraguay, Rwanda, Serbia, Seychelles, Sudan, Taiwan, Tajikistan, Tunisia, Uruguay, Venezuela, Yemen Zone E Air and Maritime Notes: 1. Only payable if you opt out of the data roaming bundles. 2. Roaming data from Switzerland costs 38p/MB. International Add-Ons Travel Data Pass Roaming Passes Term Data Cost 3. For making calls in zones 1 and 2, there is a 30 second minimum call charge followed by per second billing; for receiving calls, it s per second billing from the start. For making and receiving calls in zones 3 9 all calls are charged in 60 secondincrements. 4. All costs exclude VAT. Rest of World Roaming Add-On Term Mins & Text Cost Europe 1 day 500MB 2.50 USA & Canada 1 day 500MB 4.00 Non EU Countries 1 day 500MB 5.00 Talk When aboard to any other country Talk & Text When in USA, Canada, UAE, Turkey, and Australia 30 days recurring 1 day 60 mins 8.33 Unlimited mins & text 5 Europe Roaming Passes Term Data Mins & Text Cost Talk & Text Calling to and from USA, Canada and US Virgin Islands 24 months 180 mins & 180 texts each month 2.50 Euro Pass 1 day 500MB n/a 3.33 Euro Talk & Text Pass 1 day n/a n/a 1.67 Roaming Passes Term Mins & Text Cost 1 day 40MB 4 Euro Annual Data Pass 1 year 2GB n/a 50 Standard Roaming Rates Per Making Receiving Talk Minute Text Text Free Zone A Data Pass See list of countries below NEW nine more countries added. 1 day 100MB 7 7 days 250MB 20 7 days 750MB 40 1 year 2GB 100 Europe Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Channel Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Monoaco, Netherlands, Norway, Poland, Portugal, Reunion Island, Romania, Saint Martin, Saint Barthelemy, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City. Non- EU Countries: Turkey, Australia, New Zealand, UAE, India, Thailand, Mexico, South Africa and China. Europe standard roaming rate countries: All countries listed above under 'Europe' but excludes Switzerland Rest of World Zone A: Andorra, Armenia, Australia, Canada, China, Hong Kong, India, Israel, Japan, Malaysia, Mexico, Moldova, New Zealand, Peru, Qatar, Russia, South Africa, Singapore, Thailand, Turkey and USA. 49 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

50 EE Corporate Approved & Non Approved 50 Your Plan 56 MBB 57 M2M 59 Corporate Sharer 63 Legacy 66 Out Of Bundle 68 EE FAQs 50 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

51 Corporate Your Plan How to stack Your plan YOUR PLAN SHARED 1 Choose your Shared Data bundle 2 Pay if you use roaming (built in) Customisable roaming (select roaming products) 3 Select number of sharers and price (included 4GEE enabler and Security) 4 Add unlimited voice and text to voice users 5 Add any other extras (Security upgrades/bes/tablet subsidy etc.) YOUR PLAN SINGLE 1 Select number of sharers priced at zero (includes MBB users) 2 Pay if you use roaming (built in) customisable roaming (select roaming products) 3 Choose your Single User Data bundle 4 Add unlimited voice and text to voice users 5 Add any other extras (IDD/Tablet subsidy etc.) 51 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

52 Pay If You Use & Customisable Roaming Pay When Roaming (PWR) EU Traveller Inclusive Benefits Voice, SMS & Data Unlimited Voice & SMS MB 2 Unlimited Voice & SMS MB 6 Don't roam, don't pay Daily allowance Always on a built into talkplan OOB 3.5p/MB 6p/MB Customers who take PWR are automatically opted out of the roaming caps Travel Allowance Bundles EU + Traveller + ROW Inclusive Benefits All INternational & Roaming Travellers Allowance Bundles for all services Roaming voice Roaming data Roaming SMS Roaming MMS IDD voice IDD SMS 3 Zone Structure More aggressive rates More Value Shared across whole account Covers all roaming needs Allowance is global 1300 for 1000 / 115 for 110 Your Plan Shared Data Choose Your 8/GB Shared Data Tariff Poduct Code Term (months) Line Rental 20GB data for Your Plan YP_DATA_20GB_160GP GB data for Your Plan YP_DATA_40GB_320GP GB data for Your Plan YP_DATA_60GB_480GP GB data for Your Plan YP_DATA_80GB_640GP GB data for Your Plan YP_DATA_100GB_800GP GB data for Your Plan YP_DATA_200GB_1600GP Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

53 Your Plan Shared Data Talking Commissions page 26 Choose Your 6/GB Shared Data Tariff Product Code Term (months) Line Rental 20GB data for Your Plan YP_DATA_20GB_120GP GB data for Your Plan YP_DATA_40GB_240GP GB data for Your Plan YP_DATA_60GB_360GP GB data for Your Plan YP_DATA_80GB_480GP GB data for Your Plan YP_DATA_100GB_600GP GB data for Your Plan YP_DATA_200GB_1200GP Pay When You Roam Tariff Product Code Travel Allowance Bundles* Term (months) Line Rental Your Plan 2016 Shared Leader 8 YP2016_SHARED_8GP_LE YP2016_SHRCRB_8GP_LE Your Plan 2016 Shared Sharer 8 YP2016_SHARED_8GP_SH YP2016_SHRCRB_8GP_SH Your Plan 2016 Shared Leader 6 YP2016_SHARED_6GP_LE YP2016_SHRCRB_6GP_LE Your Plan 2016 Shared Sharer 6 YP2016_SHARED_6GP_SH YP2016_SHRCRB_6GP_SH Your Plan 2016 Shared Leader 4 YP2016_SHARED_4GP_LE YP2016_SHRCRB_4GP_LE Your Plan 2016 Shared Sharer 4 YP2016_SHARED_4GP_SH YP2016_SHRCRB_4GP_SH Travel Allowance Bundles Tariff Product Code Term (months) Line Rental 8 Leader Price plan YP_SHARECRB_8GP_LE Sharer Price Plan YP_SHARECRB_8GP_SH Leader Price plan YP_SHARECRB_6GP_LE Sharer Price Plan YP_SHARECRB_6GP_SH Leader Price plan YP_SHARECRB_4GP_LE Sharer Price Plan YP_SHARECRB_4GP_SH Above plans are only available to customers with DA s approved by EE prior to 1 st August Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

54 Talking Commissions page 27/28 Unlimited UK Voice and SMS - (per user) Tariff Product Code Term (months) Line Rental 18 Northern Ireland Unlimited Calls YP_NI_UKVOICE_18GP Unlimited UK Voice and SMS YP2015_YP_UKVOICE_23GP Unlimited UK Voice and SMS YP2015_YP_UKVOICE_20GP Unlimited UK Voice and SMS YP2015_YP_UKVOICE_17GP Your Traveller (Can only be added to Pay When You Roam Sharers ) Tariff Product Code Term (months) Line Rental Your Traveller (Inc Unlimited UK Voice and SMS) BUS_TVLR_ROAM Extra Options for Shared Plans Your Plan Shared Data: Individual extras for pay if you use & customisable roaming Tariff Product Code Term (Months) Line Rental 5GB Individual data boost DATA_5GB_BOOSTER Super Secure Enterprise Secuity YP_ENTERPRISE Your Plan Enterprise Plus YP_ENT_PLUS Your Plan BES 12 Silver YP_BES12_SLVR Your Plan BES 12 Gold YP_BES12_GOLD Super Secure Regulated Secuity YP_REGULATED Blackberry BDS 10.1 YP_BDS Blackberry UDS 10.1 YP_UDS Blackberry BES BES_ENABLER Tablet Subsidy YP_TABLET_ Tablet Subsidy YP_TABLET_ Tablet Subsidy YP_TABLET_ of IDD spend for 50 IDD_CASH_50_SS_C MB UK 3G only data DATA_250MB_MAY Your Plan Single Data Pay if you use Roaming Tariff Product Code Product Code (available from 15th September) Term (months) Line Rental Your Plan 2016 Single Leader 0 YP2016_SINGLE_0GP_LE Your Plan 2016 Single Sharer 0 YP2016_SINGLE_0GP_SH Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

55 Talking Commissions page 30 Unlimited UK Voice and SMS - (per user) Tariff Product Code Term (months) Line Rental 23 Unlimited UK Voice and SMS YP2015_YP_UKVOICE_23GP Unlimited UK Voice and SMS YP2015_YP_UKVOICE_20GP Unlimited UK Voice and SMS YP2015_YP_UKVOICE_17GP Your Traveller (Can only be added to Pay When You Roam Sharers ) Tariff Product Code Term (months) Line Rental Your Traveller (Inc Unlimited UK Voice and SMS) BUS_TVLR_ROAM Super Secure 4GEE Data Bundles - Single User Tariff Product Code Term (months) Benefits Line Rental Super Secure 2GB 4GEE Starter SS_START_2GB_4GDATA Super Secure 2GB 4GEE Enterprise SS_ENT_2GB_4GDATA Super Secure 2GB 4GEE Enterprise Plus SS_EPLUS_2GB_4GDATA Super Secure 4GB 4GEE Starter SS_START_4GB_4GDATA Super Secure 4GB 4GEE Enterprise SS_ENT_4GB_4GDATA Super Secure 4GB 4GEE Enterprise Plus SS_EPLUS_4GB_4GDATA Super Secure 8GB 4GEE Starter Super Secure 8GB 4GEE Enterprise Super Secure 16GB 4GEE Starter Super Secure 16GB 4GEE Enterprise Super Secure 16GB 4GEE Enterprise Plus SS2016_START_8GB_4G SS2016_ENT_8GB_4G SS2016_START_16GB_4G SS2016_ENT_16GB_4G SS_EPLUS_16GB_4GDATA Out of Bundle 2.5p per MB capped at 50 per month Inclusive Security Allows Tethering Super Secure 32GB 4GEE Starter SS_START_32GB_4GDATA Super Secure 32GB 4GEE Enterprise SS_ENT_32GB_4GDATA Super Secure 32GB 4GEE Enterprise Plus SS_EPLUS_32GB_4GDATA Super Secure 64GB 4GEE Starter SS_START_64GB_4GDATA Super Secure 64GB 4GEE Enterprise SS_ENT_64GB_4GDATA Super Secure 64GB 4GEE Enterprise Plus SS_EPLUS_64GB_4GDATA G Handset Data for each single user -non super secure (Your Plan single only) Tariff Product Code Tethering Included WiFi Price Cap Monthly Cost 250MB 3G* DATA_250MB_MAY12 No None 5.00 Yes 1GB 3G** DATA_1GB_MAY12 Yes *This product is not suitable for 4G, given its low allowance size and lack of price cap **To enable 4G on these options, add the 4G Data Enabler. This can not be taken with the shared data option. 55 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

56 Your Plan Acquisition & Re-sign Extras Talking Commissions page 28 Blackberry Tariff Product Codes Included Monthly Cost (24 Month) BES 12 Silver 2GB 4GEE BES 12 SILVER 2GB 4GEE 12 Silver 2GB 4GEE BES 12 Silver 4GB 4GEE BES 12 SILVER 4GB 4GEE 12 Silver 4GB 4GEE BES 12 Silver 16GB 4GEE BES 12 SILVER 16GB 4GEE 12 Silver 16GB 4GEE BES 12 Gold Secure 2GB 4GEE BES 12 GOLD SEC 2GB 4GEE 12 Gold Secure 2GB 4GEE BES 12 Gold Secure 4GB 4GEE BES 12 GOLD SEC 4GB 4GEE 12 Gold Secure 4GB 4GEE BES 12 Gold Secure 16GB 4GEE BES 12 GOLD SEC 16GB 4GEE 12 Gold Secure 16GB 4GEE Blackberry Device Service Regulated BDS_Regulated 5.00 Data Options for Shared Plans Your plan shared data only: Individual Extras for Pay if you use Option and Customisable Roaming (IDD Cash can bot be taken if international Cash or shared IDD Cash is taken) Tariff Product Code Term (Months) Line Rental Northern Ireland Bolt On* YP2016_NI_ROAM&IDD GB Individual data boost DATA_5GB_BOOSTER Super Secure Enterprise Security YP_ENTERPRISE Blackberry BES BES_ENABLER Tablet Subsidy YP_TABLET_ Tablet Subsidy YP_TABLET_ Tablet Subsidy YP_TABLET_ of IDD spend for 50 IDD_CASH_50_SS_C Data Options for Single Plans Your plan single data only: Individual Extras for Pay if you use Option and Customisable Roaming (IDD Cash can not be taken if international Cash or shared IDD Cash is taken) Tariff Product Code Term (Months) Line Rental Northern Ireland Bolt On* YP2016_NI_ROAM&IDD MB UK 3G only data DATA_250MB_MAY Tablet Subsidy YP_TABLET_ Tablet Subsidy YP_TABLET_ Tablet Subsidy YP_TABLET_ of IDD spend for 50 IDD_CASH_50_SS_C Your Plan for Shared & Single Your plan Shared & Single data: Individual Extras for Customisable Roaming Tariff Product Code Term (Months) Line Rental Flexible Daily Data (EU 100MB & USA) B2B_DAILY_EU_USA Flexible Daily Data (ROW 100MB) B2B_DAILY_ROW MB EU Daily Data B2B_DAILY_EU_30MB Business Traveller (20% off Zones 1,2&5 10% off all other zones) Europe Traveller (FOC to receive and 15p to call zone 1,2 & back to UK) Europe Traveller (FOC to receive and 15p to call zone 1,2 & back to UK) BUS_TRAVEL_WWIDE_C BUS_TRAVEL_EURO_C BUS_TRAVEL_EUROPE MB of EU data monthly (stackable) B2B_EU_75MB_CON MB of EU data monthly (stackable) B2B_EU_250MB_CON MB of Worldwide data monthly (stackable) B2B_GLOBAL_75MB_CON MB of Worldwide data monthly (stackable) B2B_GLOBAL_250MB_CON MB of EU data monthly (stackable) B2B_EU_75MB_ MB of EU data 30 monthly (stackable) B2B_EU_250MB_ MB of Worldwide data monthly (stackable) B2B_GLOBAL_75MB_ MB of Worldwide data monthly (stackable) B2B_GLOBAL_250MB_ Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

57 Your Plan for Shared & Single Talking Commissions page 32 Your Plan Shared & Single: Shared Extras for pay if you use options & customisable roaming (IDD Cash can not be taken in conjunction with International Cash) Tariff Product Code Term (Months) Line Rental 110 of IDD minutes for 100 (shared) IDD _CASH_100_C of IDD minutes for 1000 (shared) IDD _CASH_1000_C International Calling shared IDD mins INTRNTIONAL400_SEP International Calling Shared IDD mins INTRNTIONAL900_SEP *IDD cannot be used in conjunction with cash bundles Tariff Product Code Term (months) Line Rental * 100 Travel Allowance Bundle 2016_100GBP_ROAM * 1000 Travel Allowance Bundle 2016_1000GBP_ROAM 24 1, Your Plan for Shared & Single Your Plan Shared & Single: Shared Extras customisable roaming only (International Cash is not compatible with other roaming and IDD bundles single or shared) Tariff Product Code Term (Months) Line Rental International 15% off (IDD & Roam Voice, IDD & Roam SMS, Roam Data & Roam MMS) International 20% off (IDD & Roam Voice, IDD & Roam SMS, Roam Data & Roam MMS) INTL_CASH_V_100GBP INTL_CASH_V_1000GBP of IDD minutes for 100 (shared) IDD _CASH_100_C of IDD minutes for 1000 (shared) IDD _CASH_1000_C International Calling shared IDD mins INTRNTIONAL400_SEP International Calling Shared IDD mins INTRNTIONAL900_SEP Out of Bundle Charges for Your Plan rates Voic retrieval Calls to EE & Orange Mobiles Calls to Other UK Mobiles Calls to Landlines Text message free 10p/minute 30p/minute 10p/minute 10p Picture message (<50Kb in size) 21.28p 0800, 0808 & 0500 numbers 6.17p/minute 0845 & 0870 numbers 10.33p/minute Data 2.5p /MB Your Plan Shared Data Out of Bundle rates 2GB 4GB 8GB 2.5p / MB Capped at 50 per month 16GB 32GB 64GB 1p / MB capped at 200 per month 128GB 57 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

58 Corporate Mobile Broadband Talking Commissions page 32 Mobile Broadband- 3G Tariff Product Code Term (Months) Line Rental 1GB MBB_1GB_MAY Mobile Broadband- 4GEE 24 Months Tariff Product Code Term (Months) Line Rental 4GEE Mobile Broadband 2GB MBB_2GB_JULY13_4GEE GEE Mobile Broadband 4GB MBB_4GB_JULY13_4GEE GEE Mobile Broadband 8GB MBB_8GB_JULY13_4GEE GEE Mobile Broadband 16GB MBB_16GB GEE Mobile Broadband 32GB MBB_32GB_ GEE Mobile Broadband 64GB MBB_64GB_ GEE Mobile Broadband 128GB MBB_128GB_ GEE Mobile Broadband 256GB MBB_256GB_ GEE Mobile Broadband 512GB MBB_512GB_ Mobile Broadband- 4GEE 30 days Tariff Product Code Term (Days) Line Rental 4GEE Mobile Broadband 2GB MBB_2GB_4GEE_30DAY GEE Mobile Broadband 4GB MBB_4GB_4GEE_30DAY GEE Mobile Broadband 8GB MBB_8GB_4GEE_30DAY GEE Mobile Broadband 16GB MBB_16GB_4GEE_30DAY All 4GEE service plans include access to EE s Double Speed 4G at no extra cost, providing download speeds of up to 60Mbps in areas where Double Speed 4G has been enabled. Sim Only Plans Tariff Product Code Term (months) Line Rental Unltd Voice & Text with 4GEE 250MB UNLTD_250MB_4G_SIMO Unltd Voice & Text with 4GEE 500MB UNLTD_500MB_4G_SIMO Unltd Voice & Text with 4GEE 1GB UNLTD_1GB_4G_SIMO Unltd Voice & Text with 4GEE 2GB UNLTD_2GB_4G_SIMO Unltd Voice & Text with 4GEE 4GB UNLTD_4GB_4G_SIMO Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

59 Corporate M2M Talking Commissions page 33 Out of Bundle Charges for M2M 4GEE SMS to Orange UK & EE SMS to other mobiles (including TMobile) and UK landlines Voice calls CSD to Orange, EE, and UK Landlines (off-peak) CSD to Orange, EE, and UK Landlines (peak) CSD to other mobile networks (offpeak) CSD to other mobile networks (peak) 4p / SMS 4p / SMS Not Available 4.25p / MB 7p / MB 10.21p / MB 25.53p / MB Tablet Plans Add the data bundle to the MBB subsidy plan in ordert to gain extra commission to support tablets and other high value equipment Tariff Contract Length Product Code Access Fee MBB Subsidy Plan 24 Months MBB_SUBSIDY_PLAN GB 3G 24 Months DATA_1GB_MAY Super Secure 2GB 4GEE Starter 24 Months SS_START_2GB_4GDATA Super Secure 4GB 4GEE Starter 24 Months SS_START_4GB_4GDATA Super Secure 16GB 4GEE Starter 24 Months SS_START_16GB_4GDATA Corporate Custom Plans Plan Product Codes Closed User Group EE to EE & EE to Orange Landline Other networks (incl T-Mobile) Voic Text to EE & OUK Texts to Other networks (incl T-Mobile) Monthly Fee Custom Flat Rate CUSTOM_FLAT_RATE 9.00p 9.00p 9.00p 9.00p 9.00p 4.00p 4.00p 0.00 Custom Plan CUSTOM_PLAN 4.00p 4.00p 5.00p 14.00p 4.00p 5.00p 5.00p 8.00 Custom Group Leader CUSTOM_GROUP_L 0.00p 4.00p 6.00p 15.00p 0.00p 4.00p 4.00p 8.00 Custom Group CUSTOM_GROUP_S 0.00p 4.00p 6.00p 15.00p 0.00p 4.00p 4.00p 8.00 Corporate Group Leader CORP1_GROUP_L N/A 3.50p 3.50p 12.50p 0.00p 4.00p 4.00p 4.00 Corporate Group CORP1_GROUP_S 3.00p 3.50p 3.50p 12.50p 0.00p 4.00p 4.00p 4.00 Corporate Rates CORPLAN2 2.00p 2.00p 2.00p 7.50p 0.00p 3.00p 3.00p 2.00 C Rates and Colleague Calls C Rates and Colleague Calls CORPLAN1 0.00p 2.50p 2.50p 8.50p 0.00p 1.50p 3.50p 2.00 CORPLAN1_SH 0.00p 2.50p 2.50p 8.50p 0.00p 1.50p 3.50p Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

60 Corporate Unlimited plans 50+ employees Talking Commissions page 34 Super Secure Calls & Texts - Single Users Tariff Product Code 1 Product Code 2 Term (months) Line Rental Unltd Voice & Text w Super Secure Starter 4GEE 2GB LAND+MOB_2012_TLR_SS SS_START_2GB_4GDATA Unltd Voice & Text w Super Secure Enterprise 4GEE 2GB LAND+MOB_2012_TLR_SS SS_ENT_2GB_4GDATA Unltd Voice & Text w Super Secure Starter 4GEE 4GB LAND+MOB_2012_TLR_SS SS_START_4GB_4GDATA Unltd Voice & Text w Super Secure Enterprise 4GEE 4GB LAND+MOB_2012_TLR_SS SS_ENT_4GB_4GDATA Unltd Voice & Text w Super Secure Starter 4GEE 16GB LAND+MOB_2012_TLR_SS SS_START_16GB_4GDATA Unltd Voice & Text w Super Secure Enterprise 4GEE 16GB LAND+MOB_2012_TLR_SS SS_ENT_16GB_4GDATA Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

61 Corporate Sharer 50+ employees Talking Commissions page 35 4GEE sharer plans Tariff Inclusive Benefits Monthly Cost 24 month Corporate Sharer Unlimited Landline and Calls between Sharers Corporate share plans Tariff Product Code Minutes Inclusive Benefits Corporate Share 2,500 CORPSHARE_2500_24 2,500 Monthly Cost 24 Month Corporate Share 3,500 CORPSHARE_3500_24 3, Corporate Share 4,500 CORPSHARE_4500_24 4, Corporate Share 5,500 CORPSHARE_5500_24 5, Corporate Share 7,500 CORPSHARE_7500_24 7, Corporate Share 10,000 CORPSHARE_10000_24 10, Corporate Share 12,500 CORPSHARE_12500_24 12, Corporate Share 15,000 CORPSHARE_15000_24 15, Corporate Share 17,500 CORPSHARE_17500_24 17, Corporate Share 20,000 CORPSHARE_20000_24 20, Corporate Share 22,500 CORPSHARE_22500_24 22, Corporate Share 25,000 CORPSHARE_25000_24 25, Corporate Share 28,000 CORPSHARE_28000_24 28, Corporate Share 31,000 Corporate Share 35,000 Corporate Share 39,000 Corporate Share 43,000 Corporate Share 48,000 Corporate Share 53,000 Corporate Share 59,000 Corporate Share 65,000 CORPSHARE_31000_24 CORPSHARE_35000_24 CORPSHARE_39000_24 CORPSHARE_43000_24 CORPSHARE_48000_24 CORPSHARE_53000_24 CORPSHARE_59000_24 CORPSHARE_65000_24 31,000 35,000 39,000 43,000 48,000 53,000 59,000 65,000 Unlimited calls between sharers on mobile originated calls Unlimited landline Calls (to numbers starting 01, 02 or 03 excluding Jersey, Guernsey & Iske of Man) Free Answer Phone No minimum call charge Discounted IDD rates to 28 destinations 24 hr faulty handset replacement service No inclusive text bundle , , , , , , , Corporate Share 72,000 CORPSHARE_72000_24 72,000 2, Corporate Share 80,000 CORPSHARE_80000_24 80,000 2, Corporate Share 90,000 CORPSHARE_90000_24 90,000 2, Corporate Share 101,000 CORPSHARE_101000_24 101,000 3, Corporate Share 114,000 CORPSHARE_114000_24 114,000 3, Corporate Share 128,000 CORPSHARE_128000_24 128,000 3, Corporate Share 144,000 CORPSHARE_144000_24 144,000 4, Corporate Share 162,000 CORPSHARE_162000_24 162,000 4, Corporate Share 182,000 CORPSHARE_182000_24 182,000 5, Corporate Share 200,000 CORPSHARE_200000_24 200,000 5, Corporate Share 225,000 CORPSHARE_225000_24 225,000 6, Corporate Share 250,000 CORPSHARE_250000_24 250,000 7, Corporate Share 300,000 CORPSHARE_300000_24 300,000 8, Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

62 Talking Commissions page 36 Super Secure 4GEE Data Bundles - Single user Tariff Product Codes Term (months) Benefits Line Rental Super Secure 2GB 4GEE Starter SS_START_2GB_4GDATA Super Secure 2GB 4GEE Enterprise SS_ENT_2GB_4GDATA Super Secure 2GB 4GEE Regulated SS_REG_2GB_4GDATA Super Secure 4GB 4GEE Starter Super Secure 4GB 4GEE Enterprise Super Secure 4GB 4GEE Regulated Super Secure 16GB 4GEE Starter SS_START_4GB_4GDATA SS_ENT_4GB_4GDATA SS_REG_4GB_4GDATA SS_START_16GB_4GDATA Out of Bundle 2.5p per MB capped at 50 per month Inclusive Security Allows Tethering Super Secure 16GB 4GEE Enterprise SS_ENT_16GB_4GDATA Super Secure 16GB 4GEE Regulated SS_REG_16GB_4GDATA Super Secure Premium for Enterprise SUPER_SECURE_PREMIUM Corporate 3G & 4G Shared Data bundles for all Sharers Shared Data Product Code Monthly Cost (24 Months) 20GB 3G DATA_SHARED_20GB GB 3G DATA_SHARED_40GB GB 3G DATA_SHARED_60GB GB 3G DATA_SHARED_80GB GB 3G DATA_SHARED_100GB GB 3G DATA_SHARED_200GB GB 3G Individual Booster DATA_5GB_BOOSTER G Data Enabler 4G_ENABLER 3.00 Super secure Starter 4GEE Enabler SS_START_4G_ENABLER 5.00 Super secure Enterprise 4GEE Enabler SS_ENT_4G_ENABLER 7.00 Super Secure Enterprise Plus 4GEE Enabler SS_ENT_4G_ENABLER 9.00 BES Shared Data Enabler BES_ENABLER BES 12 Silver Enabler BES12_SILVR_ENABLER 7.00 BES 12 Gold Enabler BES12_GOLD_ENABLER 9.00 Multiple data bundles can be selected in any combination. To enable 4G on these options, add the 4G Data Enabler to each user Tariff Product Code Term (months) Line Rental BES 12 Silver 2GB 4GEE BES12_SILVR_2GB_4GEE BES 12 Silver 4GB 4GEE "BES12_SILVR_4GB_4GEE BES 12 Silver 16GB 4GEE BES12_SILVR_16GB_4GEE BES 12 Gold Secure 2GB 4GEE BES12_GOLD_2GB_4GEE BES 12 Gold Secure 4GB 4GEE BES12_GOLD_4GB_4GEE BES 12 Gold Secure 16GB 4GEE BES12_GOLD_16GB_4GEE Blackberry Device Service Regulated BDS_Regulated Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

63 Talking Commissions page 39 Voice Roaming Tariff Product Codes Term (months) Line Rental Calling While Abroad - 10% off standard rates (monthly) Europe Traveller Voice Plan - Monthly Rolling* Europe Traveller Voice Plan - 12 Months minimum term* CALL_WHILE_ABROAD_B BUS_TRAVEL_EUROPE BUS_TRAVEL_EURO_C Business World Traveller Voice Plan BUS_TRAVEL_WWIDE_C of roaming voice for 50 (single subscriber)* ROAM_CASH_V_50_SS_C of roaming voice for 100 (shared) ROAM_CASH_V_100_C ,150 of roaming voice for 1000 (shared) ROAM_CASH_V_1000_C 24 1, *Can be used with Corporate Voice Unlimited tariffs. On all shared cash bundles any unused allowance will be rolled over for one month only. Shared bundles cannot be taken with single bundles. Data Roaming Tariff Product Codes Term (months) Line Rental 100MB of Daily Data EU & USA* B2B_DAILY_EU_USA MB of Daily Data Rest of the World* B2B_DAILY_ROW MB of EU data 30 day bundle B2B_EU_250MB_ MB of EU data contracted bundle B2B_EU_200MB_CON MB of EU data 30 Day bundle B2B_EU_600MB_ MB of EU data contracted bundle B2B_EU_500MB_CON MB of Worldwide data 30 day bundle B2B_GLOBAL_75MB_ MB of Worldwide data contracted bundle B2B_GLOBAL_75MB_CON MB of Worldwide data 30 Day bundle B2B_GLOBAL_250MB_ MB of Worldwide data contracted bundle 55 of roaming data for 50 (single subscriber) B2B_GLOBAL_250MB_CON ROAM_DATA_ of roaming data for 100 (shared) SHARE_ROAM_DATA_ ,250 of roaming data for 1000 (shared) SHARE_ROAM_DATA_ On all shared cash bundles any unused allowance will be rolled over for one month only. Shared bundles cannot be taken with single bundles. *Must be applied to account at time of connection. Not Compatible with any other roaming product. Must Opt out of roaming caps. 63 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

64 Talking Commissions page 40 Corporate Share optional Add ons Tariff Term Months Product Codes Line Rental 250 Texts - 30 Day (Single User) 30 Days BUS_250TXT_MAY Texts - 30 Day (Single User) 30 Days BUS_500TXT_MAY ,000 Texts - Shared - 30 Day 30 Days BUS1000TXT_MAY shared texts - 30 Day 30 Days TEXT2000_SEP ,000 Texts - Shared - 30 Day 30 Days BUS5000TXT_MAY Unlimited Text Bundle - 30 Day (Single User) 30 Days BUS_UNLTDTXT_MAY Texts - Contracted 24 BUS_250TXT_MAY10_C Texts - Contracted (Single User) 24 BUS_500TXT_MAY10_C ,000 Texts - Shared - Contracted 24 BUS1000TX_MAY10_C ,000 Texts - Shared - Contracted 24 BUS5000TX_MAY10_C Unlimited Texts - Contracted (Single User) 24 UNLTD_TEXTS_APR of IDD minutes for 50 (single subscriber) 24 IDD_CASH_50_SS_C of IDD minutes for 100 (shared) 24 IDD _CASH_100_C of IDD minutes for 1000 (shared) 24 IDD _CASH_1000_C 1, Corporate Share Discounts Tariff Product Code Term (months) Line Rental Sharer Airtime Bundle SHARERDISCCBACK Sharer Airtime Bundle SHARERDISCCBACK Sharer Airtime Bundle SHARERDISCCBACK Sharer Airtime Bundle SHARERDISCCBACK Sharer Airtime Bundle SHARERDISCCBACK Corporate Data Discounts Tariff Product Code Term (months) Line Rental Data Discount DATA_DISC_0.5GBP Data Discount - 1 DATA_DISC_1.0GBP Data Discount - 2 DATA_DISC_2.0GBP Data Discount - 3 DATA_DISC_3.0GBP Data Discount - 4 DATA_DISC_4.0GBP Data Discount - 5 DATA_DISC_5.0GBP Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

65 Legacy Talking Commissions page 41 Legacy Voice Products for Existing customers only Corporate Share Enhanced Sharers Tariff Product Codes Inclusive Benefits Monthly Cost 24 month Corporate Enhanced Share (Promo) EEUNLTD1.50 Unlimited calls and texts to anyone on EE, Orange and T-Mobile networks Corporate Enhanced Share EE_UNLTD_5.00_C Unlimited calls and texts to anyone on EE, Orange and T-Mobile networks All sharers must be on same price rate Unlimited Voice Tariff Product Codes Minutes & Texts Data Inclusive Benefits Monthly Cost 24 Month Unlimited Voice 1GB 3G LAND+MOB_2012_TLR_SS Unlimited 1GB Unlimited Voice 4GB 3G LAND+MOB_2012_TLR_SS Unlimited 4GB All your calls and texts to standard UK landlines and all UK mobiles Unlimited Voice 2GB 4G LAND+MOB_2012_TLR_SS Unlimited 2GB WiFi and tethering included as standard Unlimited Voice 4GB 4G LAND+MOB_2012_TLR_SS Unlimited 4GB Inclusive warranty product Business class end-to-end service with Unlimited Voice 8GB 4G LAND+MOB_2012_TLR_SS Unlimited 8GB on-going, UK based, business support Bill management software plus web self Unlimited Voice 16GB 4G LAND+MOB_2012_TLR_SS Unlimited 16GB serve software giving you control of your account Unlimited Voice 32GB 4G LAND+MOB_2012_TLR_SS Unlimited 32GB Individual subscribers only - not shared. Extra data cannot be added to these tariffs - if all data is used, the customer must upgrade to the next level of tariff Legacy MBB Products for Existing customers only Mobile Broadband 3G Tariff Product Code Tethering Included WiFi Price Cap Monthly Cost 4GB 3G** MBB_4GB_MAY Yes Yes 50 8GB 3G** MBB_8GB_MAY *This product is not suitable for 4G, given its low allowance size and lack of price cap **To enable 4G on these options, add the 4G Data Enabler. 3G Tablet Plans Tariff Product Codes Term (Months) Line Rental 4GB 3G DATA_4GB_MAY GB 3G DATA_8GB_MAY G Data Enabler 4G_ENABLER G Data Enabler MBB + 3 4G_ENABL_AND3GBPSUBS G Data Enabler MBB + 5 4G_ENABL_AND5GBPSUBS MBB Subsidy Plan (requires 4G enabler) MBB_SUBSIDY_PLAN Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

66 Legacy Single User Data 3G Tariff Product Codes Monthly Cost (24 months) 250MB DATA_250MB_MAY GB DATA_1GB_MAY GB DATA_4GB_MAY GB DATA_8GB_MAY GEE Non Super Secure Tariff Product Codes Monthly Cost 2GB 4G DATA_2GB_JULY13_4GEE GB 4G DATA_4GB_JULY13_4GEE GB 4G DATA_8GB_JULY13_4GEE GB 4G DATA_16GB GB 4G DATA_32GB For use with shared data only - only one booster per user. To enable 4G on these options, add the 4G Data Enabler. Data used outside of allowance is 2.5p per MB - with a spend cap of 50 for 1GB - 8GB boosters and 200 for 16-32GB. If no data bundle is added the cost per MB is Shared Data Single user 4GEE boosters Tariff Product Codes Monthly Cost 24 Month 4GEE Data Booster 2GB DATA_2GB_BOOSTER GEE Data Booster 4GB DATA_4GB_BOOSTER GEE Data Booster 8GB DATA_8GB_BOOSTER GEE Data Booster 16GB DATA_16GB_BOOSTER GEE Data Booster 32GB DATA_32GB_BOOSTER Blackberry 10 Server Tariff Product Codes Term (Months) Line Rental Blackberry Device Service Standard 1GB BDS_STD_1GB Blackberry Device Service Standard 4GB BDS_STD_4GB Blackberry Device Service Standard 8GB BDS_STD_8GB Universal Device Service Standard 1GB UDS_STD_1GB Universal Device Service Standard 4GB UDS_STD_4GB Universal Device Service Standard 8GB UDS_STD_8GB Blackberry Device Service Standard 8GB & 4GEE BDS_STD_16GB_4GEE Universal Device Service Standard 8GB & 4GEE UDS_STD_8GB_4GEE Your Plan Northern Ireland Shared Tariff Product Code Term (months) Line Rental 6 Leader Price plan YP_SHARED_NI_6GP_LE Sharer Price Plan YP_SHARED_NI_6GP_SH Sharer Price Plan YP_SHARED_NI_5GP_LE Sharer Price Plan YP_SHARED_NI_5GP_SH Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

67 Legacy Talking Commissions page 41 Non Super Secure Data 4G Tariff Product Code Term (months) Line Rental 8 Leader Price plan YP_SHARED_8GP_LE Sharer Price Plan YP_SHARED_8GP_SH Leader Price plan YP_SHARED_6GP_LE Sharer Price Plan YP_SHARED_6GP_SH Leader Price plan YP_SHARED_4GP_LE Sharer Price Plan YP_SHARED_4GP_SH Shared Data Individual Booster Tariff Product Code Term (months) Line Rental 8 Leader Price plan YP_NORO_SHARE_8GP_LE Leader Price plan YP_NORO_SHARE_8GP_SH Leader Price plan YP_NORO_SHARE_6GP_LE Sharer Price Plan YP_NORO_SHARE_6GP_SH Sharer Price Plan YP_NORO_SHARE_4GP_LE Sharer Price Plan YP_NORO_SHARE_4GP_SH Tariff Product Code Term (months) Line Rental 0 Leader Price plan YP_SINGLE_0GP_LE Sharer Price Plan YP_SINGLE_0GP_SH Leader Price plan YP_SINGLECRB_0GP_LE Sharer Price Plan YP_SINGLECRB_0GP_SH Leader Price plan YP_NORO_SINGL_0GP_LE Sharer Price Plan YP_NORO_SINGL_0GP_SH Shared Data Individual Booster Tariff Product Code Term (months) Line Rental Business Data Traveller 10 BUS_DATA_TVRL_A Business Data Traveller 20 BUS_DATA_TVRL_B Your Plan Northern Ireland Shared Tariff Product Code Term (months) Line Rental 2 Leader Price plan YP_SINGLE_NI_2GP_LE Sharer Price Plan YP_SINGLE_NI_2GP_SH Sharer Price Plan YP_SINGLE_NI_1GP_LE Sharer Price Plan YP_SINGLE_NI_1GP_SH Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

68 Corporate Out of Bundle rates Out of Bundles Charges Cost Other EE Mobiles Other UK Mobiles Texts Answer Phone retrieval UK GPRS (where no data bundle is applied) UK GPRS (where a data bundle is applied) Calls to charity helplines Calls to 0808 Calls to 0800, 0500 Calls to 0845, p per minute 30p per minute 5p per message Free 2.55 per MB 2.5p / MB Free 6.17p per minute 6.17p per minute 10.33p per minute Cost Calls to call forwarding services beginning with 07 All other call forwarding services Calls to 0844 followed by 477 Calls to 0844 followed by 428, 462, or 566 Calls to all other 0844 numbers Calls to 0871, 0872, 0873 Calls to call forwarding numbers starting 070 Up to 63.83p per minute Charged at standard rate 8.51p per minute 63.83p per minute 10.21p per minute 29.79p per minute 63.83p per minute Satellite calls p per minute Discounted IDD Countries Austria Italy Finland Portugal Belgium Japan France Russia Canada Luxembourg Germany Singapore China Malaysia Hong Kong Spain Cyprus Netherlands Hungary Sweden Czech Republic Norway Ireland Switzerland Denmark Poland Israel USA 68 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

69 Corporate Out of Bundle rates Standard Voice Roaming Charges Zone Zone Name Receiving Calls Whilst Abroad Answering Phone Retrieval Whilst Abroad Calls to the Same Country Calls Back to the UK Calls to Zone 1-2 Calls to Zone Ireland & Channel Islands 5.9p per minute 24p per minute 20.4p per minute 20.4p per minute 20.4p per minute 65p per minute 2 EE Business Zone 5.9p per minute 24p per minute 20.4p per minute 20.4p per minute 20.4p per minute 85p per minute 3 Other Europe 5p per minute 75p per minute 75p per minute 75p per minute 1.75 per minute 1.75 per minute 4 Asia Pacific & South Africa 5p per minute 75p per minute 75p per minute 75p per minute 1.75 per minute 1.75 per minute 5 USA & Canada 5p per minute 85p per minute 85p per minute 85p per minute 1.75 per minute 1.75 per minute 6 Middle East 75p per minute 1.10 per minute 1.10 per minute 1.10 per minute 1.75 per minute 1.75 per minute 7 Rest of World 85p per minute 1.20 per minute 1.20 per minute 1.20 per minute 1.75 per minute 1.75 per minute For making calls in Europe (Zone 1 & 2) there is a 30 second minimum call charge followed by per second billing. For receiving calls, per second billing starts immediately. For making & receiving calls outside of this area there is a 60 second minimum call charge and per second billing thereafter. Standard Message Roaming Charges Zone Zone Name Sending a Text When Abroad Under 50KB MMS When Abroad Above 50KB MMS When Abroad 1 Ireland & Channel Islands 6.8p per message 5.8p per message 5.8p per message 2 EE Business Zone 6.8p per message 5.8p per message 5.8p per message 3 Other Europe 25p per message 60p per message 75p per message 4 Asia Pacific & South Africa 30p per message 1.00 per message 1.50 per message 5 USA & Canada 30p per message 1.00 per message 1.50 per message 6 Middle East 30p per message 1.00 per message 1.50 per message 7 Rest of World 30p per message 1.00 per message 1.50 per message Sending an MMS if you have a 4GEE service plan will also decrement any data bundle or incur relevant out-of-bundle charges. Standard Data Roaming Charges Europe Rate (Zones 1-2) Rest of World Rate (Zones 3-7) Roaming Data 38.2p per MB 5.50 per MB Business Travel Zones Zone Zone Name Zone Countries 1 Ireland & Channel Islands Republic of Ireland, Guernsey, Isle of Man, Jersey 2 EE Business Zone 3 Other Europe Canary Islands, French Guyana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Norway, Reunion, San Marino, Vatican City Austria, Azores, Belguim, Bulgaria, Croatia, Cyprus South, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Albania, Belarus, Bosnia and Herzegovina, Cyprus (North), Faroe Islands, Georgia, Israel (inc. Palestine), Macedonia, Montenegro, Serbia, Turkey, Ukraine 4 Asia Pacific & South Africa Australia, China, Hong Kong, Japan, Korea Republic (South), Malaysia, New Zealand, Singapore, South Africa, Thailand 5 USA & Canada USA & Canada 6 Middle East Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, South Africa, United Arab Emirates 7 Rest of World All other countries with EE network coverage 69 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

70 EE FAQs Switching to EE from pay monthly or pay as you go Where will I be able to use 4G? EE are expanding their 4G coverage significantly throughout 2014, and already cover 90% of the population. If I have a 4G Ready device, can I upgrade to the 4G service later? Yes, provided you move to the same length phone plan or longer with a monthly cost which is the same or higher, you will be able to upgrade to EE for no fee. Once you sign up to a new plan, they will send you a 4G SIM. Which Numbers are not included in my inclusive minutes and texts? All pay monthly 4GEE plans have inclusive minutes and texts. You can use these in the UK to call UK landlines (numbers starting with 01, 02 and 03) and to call or text people on most UK mobile networks. They don t include calls and texts to Jersey, Guernsey and Isle of Man. There are also certain MVNO numbers ( virtual network operators who rely on the infrastructure of other networks) and call-forwarding services that you can t call with your inclusive minutes and texts. They have listed these on the EE site. And if you call one of these, you may also hear an announcement reminding you of this before you re charged. Pay as you go 4GEE plans let you use credit to make calls and send texts, or I ve Chosen a 4GEE Phone Plan with an inclusive Add-on. Is this free? you can buy add-ons which give you a certain allowance of each. Whichever you go for, you can use your credit or add-on minutes and texts to call UK landlines (numbers starting with 01, 02 and 03) and to call or text people on most UK mobile networks, the same as on pay monthly. If your 4GEE plan comes with an inclusive add-on like music or games, you won t pay any extra for this, but the data you use for the add-on will come out of your data allowance. 5 What if i want to stay on Orange or T-Mobile? No problem. You ll continue to be an Orange or T-Mobile customer and benefit from the largest 3G network in Britain. Everything you love about being an Orange or T-Mobile customer will stay exactly the same, and your number and plan details won t change. Upgrades and additions to Orange and T-Mobile Accounts are no longer permissible. Please contact you EE Account Manager for more information 70 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

71 Vodafone Contents 72 Business Plus 76 Business Advance 91 Business Sharer 102 Voda Red 111 Business Price Plans 119 Mobile Broadband 121 Roaming and International 126 OneNet Business 134 Internet over Ethernet 136 Cloud Products 138 Microsoft Office 71 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

72 Vodafone Updates View Full Bulletins To view the full bulletins online click here How do I become a Partner with Chess for Vodafone? Your BDM will take you through the sign up process. You will need to complete a Chess Sub Dealer Application form and send onto your BDM. You can download the Chess Sub Dealer Application form from our bulletin here. I already have a Vodafone code, but would like to connect through Chess? Contact your BDM to advise of your intentions. You will need to complete the Chess Sub Dealer Application form and send to your BDM. You can download the Chess Sub Dealer Application form from our bulletin here. Once you receive confirmation from Chess that Vodafone have received, reviewed, and accepted your application you can begin to provisioning orders for your customers. How do I transact on Vodafone? Please complete the Bulk Admin Template and send into the team. You can find and download the template from our bulletin here. How do I access the credit check form? You can find and download the from our bulletin here. Please note there are multiple tabs to differentiate between different types of business customers. If you have any questions regarding the forms, tariffs or order process please contact the Airtime Support team on or at partnerservices@chesspartner.co.uk 72 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

73 Sharer Price Plans Vodafone Business Plus Overview A smoother, smarter, data sharing plan. Data is a critical aspect of business, especially when it comes to communication, collaboration and cohesion. Business Plus will ensure data is shared correctly amongst everyone in your customers business. It lets them create a single pool of data that can be shared across their teams as they see fit, enabling customers to take control of their data, save money and ensure that their people remain productive no matter the project. Business Plus Traveller plans allow you to build a tariff for international usage. You can tailor plans to meet the exact needs of your customers, with unlimited UK minutes, texts and added value extras like secure Wi-Fi roaming, in addition to non-geographic and international calling options. Thus giving customers a value-packed, flexible and easy-tomanage business solution. Features Smarter Data Consistent data sharing. Keep customers connected whilst abroad. Intuitive data sharing for team tasks. More Control Efficient ensures data allowances aren t wasted. Cost efficient set data thresholds for users. Cost effective roaming. International & non-international geographic minutes. Choice Pick Value or Extra plans for account connections. Choose how many Business Plus Traveller plans you need. Benefits Worry-free Roaming. International minutes. Non-geographical minutes. Open secure Wi-Fi with access to wireless UK hotspots. Target Customers 1 49 users 73 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

74 Vodafone Business Plus Steps to a tailored Vodafone Business Plus Plan 1. Select Plan Type Select plan type for the whole account - Business Plan Value or Business Plus Extra 2. Add Base Plans Add the number of base plans you would like for the business Base plans 3. Add Traveller Plans Add the number of Traveller plans for international communications + + Traveller plans 4. Choose data Bundle Choose the amount of data for your customer s business Data bundles Value Extra Value Extra BUSPLBLV BUSPLELV BUSPLBTLV BUSPLBTLV BUSPLBUV BUSPLEUV BUSPLBTUV BUSPLBTUV With Express With Express 1NETBPVHL 1NETVPEHL 1NETPTVHL 1NETVTEHL NETBPVHU 1NETVPEHU 1NETPTVHU 1NETVTEHU Unlimited voice and text Unlimited voice and text Code Data Price RS_1GB 1GB 5 RS_2GB 2GB 10 RS_3GB 3GB 15 RS_5GB 5GB 25 RS_10GB 10GB 50 RS_20GB 20GB 100 Business Traveller activated Europe Zone Daily 3 (inc. VAT)* Business Traveller activated World Zone Daily 5 (inc. VAT)* Business Traveller activated Europe No daily charge Business Traveller activated World Zone daily 5 (inc. VAT) RS_50GB 50GB 250 RS_100GB 100GB 500 RS_250GB 250GB GB Open Wifi 5GB Open Wifi 2GB Open Wifi International minutes 100 International minutes 5GB Open Wifi 200 International minutes RS_500GB 500GB 2500 Mobile Broadband plans are also available at 2 per connection with 2GB of Open Wi-Fi included non-geo minutes non-geo minutes + 5. Choose International rates Choose your international rates either Standard List Price or choose bolt on options to reduce the rates 6. Choose Roaming rates Choose your international rates either Standard List Price or choose bolt on options to reduce the rates 7. Choose Other Bolt Options Choose any bolt on options i.e. additional data, roaming data bundles Ad-Ons Lead and User Socs Group Provisioning Socs (Should be added on connection) Price plan code Add-on tariff Line rental (ex VAT) BPLUSLEAD Lead Business Plus 0.00 BPLUSUSER User Business Plus 0.00 Threshold Socs SOC code Add-on Line rental (ex VAT) RS_1GB 1GB Additional Shared Data 5.00 RS_2GB 2GB Additional Shared Data RS_3GB 3GB Additional Shared Data RS_5GB 5GB Additional Shared Data RS_10GB 10GB Additional Shared Data RS_20GB 20GB Additional Shared Data RS_50GB 50GB Additional Shared Data RS_100GB 100GB Additional Shared Data RS_250GB 250GB Additional Shared Data 1, RS_500GB 500GB Additional Shared Data 2, RS_750GB 750GB Additional Shared Data 3, RS_1000GB 1000GB Additional Shared Data 5, Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

75 Vodafone Business Plus Threshold Socs SOC code Add-on tariff Line rental (ex VAT) Additional information THR_1GB Sharer Threshold 1GB 0.00 THR_2GB Sharer Threshold 2GB 0.00 THR_3GB Sharer Threshold 3GB 0.00 THR_4GB Sharer Threshold 4GB 0.00 THR_5GB Sharer Threshold 5GB 0.00 Notification thresholds only, refer to product catalogue for more detail THR_8GB Sharer Threshold 8GB 0.00 THR_10GB Sharer Threshold 10GB 0.00 THR_20GB Sharer Threshold 20GB 0.00 EBUBARSG EBU Bar SOFTGPRS 0.00 Soc applied if user is barred by Leader on account Non Geographic Add-Ons SOC code Add-on tariff Line rental (ex VAT) Additional information NGEO300F 300mins 0800, 0845 & Inclusive on Business Plus Extra and Business Plus Traveller Extra NGEO300M 300 mins to 0800, 0845 & On Business Plus Value and Business Plus Traveller Value MMS Soc SOC code Add-on tariff Line rental (ex VAT) Additional information YPLMMS MMS 2.09 All Voice Plans can opt in Blackberry BES 5 add-ons SOC code Add-on tariff Line rental (ex VAT) DSBES DataSharer BES add-on Blackberry BIS add-ons SOC code Add-on tariff Line rental (ex VAT) DSBIS DataSharer BIS add-on 0.00 BES Express add-ons SOC code Add-on tariff Line rental (ex VAT) DSBEX DataSharer BES Express add-on 2.50 BES 10 add-ons SOC code Add-on tariff Line rental (ex VAT) Additional information BESSTD BES10 Standard standaloneaddon 3.00 Silver BESREG BES10 Regulated Enabler Addon 9.00 Gold 75 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

76 Vodafone Business Plus International Socs SOC code Add-on tariff Line rental (ex VAT) Additional information BUSINT100 Business International 100min 0.00 Inclusive on all Business Plus Extra BUSINT200 Business International 200min 0.00 Inclusive on all Business Plus Traveller Extra BUSINT1 International Discount All Voice Plans can opt in BUSINT2 International Discount All Voice Plans can opt in BUSINT3 International Discount All Voice Plans can opt in BUSINT4 International Discount All Voice Plans can opt in YPLISMS5A 100 international text msgs 4.17 All Voice Plans can opt in BUINTTXT1 International SMS Discount All Voice Plans can opt in BUINTTXT2 International SMS Discount All Voice Plans can opt in BUINTTXT3 International SMS Discount All Voice Plans can opt in Roaming Socs SOC code Add-on tariff Line rental Additional information BUSTR_INC Business Traveller Inclusive 0.00 Inclusive on Traveller Plans BUSTRABPA Business Traveller 0.00 Defaulted on non Traveller plans but can be opted out BUSCAP200 Roaming Cap 200GBP 0.00 BUSCAP500 Roaming Cap 500GBP 0.00 BUSROAM1 Roaming Discount BUSROAM2 Roaming Discount BUSROAM3 Roaming Discount GBBTWWX 1GB Roaming Data Please see appendix for more detail All Voice Plans can opt in 2GBBTWWX 2GB Roaming Data Business Plus SIMO Price plan code Price plan description Invoice description Commitment period (months) Line rental (ex VAT) BUSPBLLV Business PlusValueLeadVPSSIMO BUSLPBUV Business PlusValueUserVPSSIMO BUSLPELV Business Plus ExtraLeadVPSSIMO BUSLPEUV Business Plus ExtraUserVPSSIMO BUSLPBTLV BusinessPlusTrValueLeadVPSSIMO comes with unlimited minutes and unlimited texts BUSLPBTUV BusinessPlusTrValueUserVPSSIMO BUSLPETLV BusinessPlusTrExtraLeadVPSSIMO BUSLPETUV BusinessPlusTrExtraUserVPSSIMO NETLPVHL OnenetBusPlusValueLeadHSIMOVPS NETBPVUH OnenetBusPlusValueUserHSIMOVPS NETTPVHL OnenetBusPlusTraBaLeadHSIMOVPS NETPTVUH OnenetBusPlusTraBaUserHSIMOVPS NETPVEHL OnenetBusPlusExtraLeadHSIMOVPS comes with unlimited minutes and unlimited texts and OneNet Express NETVPEUH OnenetBusPlusExtraUserHSIMOVPS NETTVEHL OnenetBusPlusTraExLeadHSIMOVPS NETVTEUH OnenetBusPlusTraExUserHSIMOVPS Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

77 Vodafone Business Plus Data add-ons SIMO SOC code Add-on description Line rental (ex VAT) SD_1GB 1GB Additional Shared Data 3.00 SD_2GB 2GB Additional Shared Data 6.00 SD_3GB 3GB Additional Shared Data 9.00 SD_5GB 5GB Additional Shared Data SD_10GB 10GB Additional Shared Data SD_20GB 20GB Additional Shared Data SD_50GB 50GB Additional Shared Data SD_100GB 100GB Additional Shared Data SD_250GB 250GB Additional Shared Data SD_500GB 500GB Additional Shared Data 1, SD_750GB 750GB Additional Shared Data 2, SD_1000GB 1000GB Additional Shared Data 3, Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

78 Vodafone Business Advance Vodafone Business Plus Overview A smoother, smarter, data sharing plan. Data is a critical aspect of business, especially when it comes to communication, collaboration and cohesion. Business Plus will ensure data is shared correctly amongst everyon in your customers business. It lets them create a single pool of data that can be shared across their teams as they see fit, enabling customers to take control of their data, save money and ensure that their people remain productive no matter the project. Features Pooled UK data to share across an organisation Combine users of 3G, 4G and Mobile Broadband Easier to avoid out of bundles charges Worry-free UK data and control of users usage Unlimited calls to UK mobiles and landlines (starting 01, 02, 03) within the UK and standard UK texts for all employees 4G Built in as standard Smarter Data Consistent data sharing. Keep customers connected whilst abroad. Intuitive data sharing for team tasks. More Control Efficient ensures data allowances aren t wasted. Cost efficient set data thresholds for users. Cost effective roaming. International & non-international geographic minutes. Choice 3. Pick Value or Extra plans for account connections. 4. Choose how many Business Plus Traveller plans you need. Benefits Worry-free Roaming. International minutes. Non-geographical minutes. Open secure Wi-Fi with access to wireless UK hotspots. Target Customers 50 20,000 users 78 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

79 Vodafone Business Advance Steps to a tailored Vodafone Business Advance plan 1. Select Plan Type Choose Value or the Extra plan for all account connections 2. Choose number of plans Choose the number of plans your customer needs in total for their business 3. Choose number of traveller plans Decide on the number of Traveller Plans needed for the international communications Business Advance Value Business Advance Traveller Value BUADB00 BUADB01 BUADB02 BUADB05 BUADB10 BUADTB00 BUADTB01 BUADTB02 BUADTB05 BUADTB GB 2GB 5GB 10GB - 1GB 2GB 5GB 10GB 2GB Open Wifi Unlimited voice and text Business Traveller activated Europe Zone Daily 3 (inc. VAT) * Business Traveller activated World Zone Daily 5 (inc. VAT) * 2GB Open Wifi Unlimited voice and text Business Traveller activated Europe Zone No daily charge Business Traveller activated World Zone Daily 5 (inc. VAT International minutes Business Advance Extra Business Advance Traveller Extra BUADE00V BUADE01V BUADE02V BUADE05V BUADE10V BUADTE00V BUADTE01V BUADTE02V BUADTE05V BUADTE10V GB 2GB 5GB 10GB 1GB 2GB 5GB 10GB 5GB Open Wifi Unlimited voice and text Business Traveller activated Europe Zone Daily 3 (inc. VAT) * Business Traveller activated World Zone Daily 5 (inc. VAT) * 5GB Open Wifi Unlimited voice and text Business Traveller activated Europe Zone No daily charge Business Traveller activated World Zone Daily 5 (inc. VAT) 100 International minutes 200 International minutes 300 non-geographical minutes 300 non-geographical minutes 4. Choose International rates 5. Choose Roaming rates 6 Choose Other Bolt Options Choose your international rates either Standard List Price or choose bolt on options to reduce the rates Choose your Roaming rates either Standard List Price or choose bolt on options to reduce the rates Choose any bolt on options i.e. additional data, roaming data bundles Vodafone Business Advance MBB SOC code Tariff Invoice description Term (months) Line rental (ex VAT) BUAMBB4GB Business Advance Value MBB Business Advance Value Mobile Broadband comes with 4GB Shared Data BUEMBB4GB Business Advance Extra MBB Business Advance Extra Mobile Broadband comes with 4GB Shared Data Vodafone Business Advance Add-ons Lead (Lead must be added on 1 Connection only. Only 1 Deputy allowed on account SOC code Tariff Line rental (ex VAT) BUADEPUTY Business Advance Deputy 0.00 BUALEAD Business Advance Lead Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

80 Vodafone Business Advance Data add-ons SOC code Tariff Line rental (ex VAT) RS_1GB 1GB Additional Shared Data 5.00 RS_2GB 2GB Additional Shared Data RS_3GB 3GB Additional Shared Data RS_5GB 5GB Additional Shared Data RS_10GB 10GB Additional Shared Data RS_20GB 20GB Additional Shared Data RS_50GB 50GB Additional Shared Data RS_100GB 100GB Additional Shared Data RS_250GB 250GB Additional Shared Data 1, RS_500GB 500GB Additional Shared Data 2, RS_1000GB 1000GB Additional Shared Data 5, RS_1250GB 1250GB Additional Shared Data 6, RS_1500GB 1500GB Additional Shared Data 7, RS_1750GB 1750GB Additional Shared Data 8, RS_2000GB 2000GB Additional Shared Data 10, RS_5000GB 5000GB Additional Shared Data 25, RS10000GB 10000GB Additional Shared Data 50, Threshold Socs SOC code Tariff Line rental (ex VAT) Additional Information THR_1GB Sharer Threshold 1GB 0.00 THR_2GB Sharer Threshold 2GB 0.00 THR_3GB Sharer Threshold 3GB 0.00 THR_4GB Sharer Threshold 4GB 0.00 THR_5GB Sharer Threshold 5GB 0.00 Notification thresholds Only, refer to Product Catalogue for more detail THR_8GB Sharer Threshold 8GB 0.00 THR_10GB Sharer Threshold 10GB 0.00 THR_20GB Sharer Threshold 20GB 0.00 EBUBARSG EBU Bar SOFTGPRS 0.00 Soc applied if user is barred by Leader on account Non-Geographic Socs SOC code Tariff Line rental (ex VAT) Additional Information NGEO300F 300mins 0800, 0845 & NGEO300M 300 mins to 0800, 0845 & Inclusive on Business Advance Extra and Business Advance Traveller Extra On Business Advance Value and Business Advance Traveller Value MMS Soc SOC code Tariff Line rental (ex VAT) Additional Information YPLMMS MMS 2.09 All voice plans can opt in 80 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

81 Vodafone Business Advance Blackberry BES 5 add-ons SOC code Tariff Line rental (ex VAT) DSBES DataSharer BES add-on Blackberry BIS add-ons SOC code Tariff Line rental (ex VAT) DSBIS DataSharer BIS add-on 0.00 BES Express add-ons SOC code Tariff Line rental (ex VAT) DSBEX DataSharer BES Express add-on 2.50 BES 10 add-ons SOC code Tariff Line rental (ex VAT) Additional Information BESSTD BES10 Standard standaloneaddon 3.00 Silver BESREG BES10 Regulated Enabler Addon 9.00 Gold 81 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

82 Vodafone Business Advance Business Plus SIMO Price plan code Price plan description Invoice description Commitment period (months) Line rental (ex VAT) BUADB00S Business Advance Value SIMO comes with UK minutes and texts BUADB01S Business Advance Value 1 SIMO comes with UK minutes, texts and 1GB Shared Data BUADB02S Business Advance Value 2 SIMO comes with UK minutes, texts and 2GB Shared Data BUADB05S Business Advance Value 5 SIMO comes with UK minutes, texts and 5GB Shared Data BUADB10S Business Advance Value 10 SIMO comes with UK minutes, texts and 10GB Shared Data BUADTB00S BusinessAdvanceTravValue SIMO comes with UK minutes and texts BUADTB01S BusinessAdvanceTravValue1 SIMO comes with UK minutes, texts and 1GB Shared Data BUADTB02S BusinessAdvanceTraValue2 SIMO comes with UK minutes, texts and 2GB Shared Data BUADTB05S BusinessAdvanceTravValue5 SIMO comes with UK minutes, texts and 5GB Shared Data BUADTB10S Bus Advance TravValue 10 SIMO comes with UK minutes, texts and 10GB Shared Data BUADE00VS Business Advance Extra SIMO comes with UK minutes and texts BUADE01VS Business Advance Extra 1 SIMO comes with UK minutes,texts and 1GB Shared Data BUADE02VS Business Advance Extra 2 SIMO comes with UK minutes, texts and 2GB Shared Data BUADE05VS Business Advance Extra 5 SIMO comes with UK minutes, texts and 5GB Shared Data BUADE10VS Business Advance Extra 10 SIMO comes with UK minutes, texts and 10GB Shared Data BUADTE0VS Business AdvanceTravellerExtra SIMO comes with UK minutes and texts BUADTE1VS BusinessAdvanceTravellerExtra1 SIMO comes with UK minutes, texts and 1GB Shared Data BUADTE2VS BusinessAdvanceTravellerExtra2 SIMO comes with UK minutes, texts and 2GB Shared Data BUADTE5VS BusinessAdvanceTravellerExtra5 SIMO comes with UK minutes, texts and 5GB Shared Data BUADTE10W Bus Advance Traveller Extra 10 SIMO comes with UK minutes, texts and 10GB Shared Data BUEMB4GBS Business Advance Extra MBB SIMO Business Advance Extra Mobile Broadband comes with 4GB Shared Data BUAMB4GBS Business Advance Value MBB SIMO Business Advance Value Mobile Broadband comes with 4GB Shared Data Data add-ons SIMO SOC code Add-on description Line rental (ex VAT) SD_1GB 1GB Additional Shared Data 3.00 SD_2GB 2GB Additional Shared Data 6.00 SD_3GB 3GB Additional Shared Data 9.00 SD_5GB 5GB Additional Shared Data SD_10GB 10GB Additional Shared Data SD_20GB 20GB Additional Shared Data SD_50GB 50GB Additional Shared Data SD_100GB 100GB Additional Shared Data SD_250GB 250GB Additional Shared Data SD_500GB 500GB Additional Shared Data 1, SD_750GB 750GB Additional Shared Data 2, SD_1000GB 1000GB Additional Shared Data 3, SD_1250GB 1250GB Additional Shared Data 3, SD_1500GB 1500GB Additional Shared Data 4, SD_1750GB 1750GB Additional Shared Data 5, SD_2000GB 2000GB Additional Shared Data 6, SD_5000GB 5000GB Additional Shared Data 15, SD10000GB 10000GB Additional Shared Data 30, Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

83 Vodafone Business Advance International Socs SOC code Tariff Line rental (ex VAT) Additional Information BUSINT100 Business International 100min 0.00 Inclusive on all Business Advance Extra BUSINT200 Business International 200min 0.00 Inclusive on all Business Advance Traveler Extra BUSINT1 International Discount All Voice Plans can opt in BUSINT2 International Discount All Voice Plans can opt in BUSINT3 International Discount All Voice Plans can opt in BUSINT4 International Discount All Voice Plans can opt in YPLISMS5A 100 international text msgs 4.17 All Voice Plans can opt in BUINTTXT1 International SMS Discount All Voice Plans can opt in BUINTTXT2 International SMS Discount All Voice Plans can opt in BUINTTXT3 International SMS Discount All Voice Plans can opt in Roaming Socs SOC code Tariff Line rental (ex VAT) Additional Information BUSTR_INC Business Traveller Inclusive 0.00 Inclusive on Traveller Plans BUSTRABPA Business Traveller 0.00 Defaulted on non Traveller plans but can be opted out. BUSCAP200 Roaming Cap 200GBP 0.00 Refer to Product Catalogue for more info BUSCAP500 Roaming Cap 500GBP 0.00 Refer to Product Catalogue for more info BUSROAM1 Roaming Discount All Voice Plans can opt in BUSROAM2 Roaming Discount All Voice Plans can opt in BUSROAM3 Roaming Discount All Voice Plans can opt in 1GBBTWWX 1GB Roaming Data All Voice Plans can opt in 2GBBTWWX 2GB Roaming Data All Voice Plans can opt in 83 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

84 Vodafone Business Advance Appendix Business Advance and business Plus UK Calls & Texts Customer s standard Charges for UK calls, texts and data are set out below. Customer has the option of choosing 100 MMS picture messages and/or 300 minutes to 084 and 087 numbers for Value versions with Opt in Options (further detail on Opt in Options below ). Unlimited minutes and texts Each voice Connection on Vodafone Business Advance/ Business Plus price plan has unlimited calls to UK mobiles and UK landlines (starting 01, 02, 03) and standard UK text messages made or sent (as applicable) from and to the UK. call service will be charged the Vodafone Business Advance/ Business Plus Standard prices detailed in this guide. International Customer s standard Charges for international calls, texts and video calls are set out below. Customer has the option of choosing an International Discount (as listed below, one discount only) and/or 100 international text messages with Opt in Options. There is also the option of adding one International text discount. This is per connection, more details detailed further in guide. All other call and text types on the Vodafone Business Advance/Business Plus price plan shall be charged at the out of bundle rates set out in this Product Catalogue Guide. Calls made through the return call service via voic are not included in the Customer s allowance and will be charged 37.5p (Minimum call charge of a minute and then charged per second) for returning calls made to Vodafone UK mobile standard UK landline (starting 01, 02 or 03), other UK mobile networks within the UK within the UK. All other calls using International (100 minutes or 200 minutes countries) Business international is included on Vodafone Business Advance/Business Plus Traveller Value, Vodafone Business Advance/Business Plus Extra and Vodafone Business Advance/Business Plus Extra Traveller. Below is the list of Countries included in International (100min or 200min Bundle) Unitisation of the bundle is taken in seconds increments: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (inc. Monaco), French Territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden, Faroe Islands, Switzerland, Turkey, USA, Canada. bundle, roaming using business traveller they can use the international bundle to make calls internationally to USA/ Canada if any of the international bundle remains. Countries in Europe with Business Traveller will use in Zone calling rates. Example: In France calling USA will use bundle if available and then charge the UK International rate detailed in Opt in Option - Business Traveller. European destinations excluded from the proposition: Albania, Bosnia & Hercegovina, Channel Islands, Isle of Man. Please note that if the customer has the international 84 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

85 Vodafone Business Advance Roaming and Data Customer has the option of choosing Business Traveller within Vodafone Business Advance/Business Plus Value or Vodafone Business Advance/Business Plus Extra. Take your home price plan abroad for 2.50 a day Europe, 5 a day to 58 Destinations World Zone footprint. Or Business Traveller Inclusive with Vodafone Business Advance/Business Plus Value Traveller or Vodafone Business Advance/ Business Plus Traveller Extra. Take your home price plan abroad for 0.00 a day Europe, 5 a day to 58 Destinations World Zone footprint. The Business Traveller Price Plan Guide applies to Customer s use of Business Traveller (please see www. vodafone.co.uk/businesstraveller). Please note that Vodafone Eurotraveller and Vodafone WorldTraveller are not available on Vodafone Business Advance price plans. Customer may also opt in to a Roaming Discount (as listed below, one discount only) with Opt in Options. Where Customer is opted into both Business Traveller and a Roaming Discount, Business Traveller will apply in the Business Traveller countries/destinations instead of the Roaming Discount. On Vodafone Business Advance/ Business Plus Value Traveller or Vodafone Business Advance/Business Plus Traveller Extra the customer is automatically opted in Business Traveller. If a customer is on Vodafone Business Advance/Business Plus Value or Vodafone Business Advance/Business Plus Extra and the customer opts for Business Traveller, the whole account needs to opt in. Customer has the option of choosing a 1GB or 2GB Roaming Data Bundle with Opt in Options. Where Customer is opted into both Business Traveller and a Roaming Data Bundle, Business Traveller will apply in the Business Traveller countries/destinations instead of the Roaming Data Bundle. Please note data is not shared. Vodafone Business Advance and Vodafone Business Plus Mobile Broadband call charges (when SIM placed into a Handset) Voice calls, Internet and messaging from the UK Standard UK call charges (1 minute minimum call charge, then charged per second) Vodafone Business Advance MBB Charge per minute Calls to any Vodafone UK mobile or standard UK landline (starting 01,02 or 03) within the UK 37.5p Calls to other UK mobile networks within the UK 37.5p Calls to UK voic 37.5p Standard UK text charges Charge per text Standard UK text message 15.0p 85 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

86 Vodafone Business Advance Vodafone Business Advance and Vodafone Business Plus voice rates Voice calls, Internet and messaging from the UK Standard UK call charges (1 minute minimum call charge, then charged per second) Vodafone Business Advance MBB Charge per minute Calls to any Vodafone UK mobile or standard UK landline (starting 01, 02 or 03) within the UK 0p Calls to other UK mobile networks within the UK 0p Calls to UK voic 0p Standard UK call charges (1 minute minimum call charge) Charge per minute Video calling to any Vodafone UK mobile within the UK 29.7p Video calling to other UK mobile networks within the UK 46.8p Video calling to international mobile networks within the UK 46.8p Standard UK text charges Charge per text Standard UK text message 0p Standard UK picture message 33.3p Standard UK long Text 15.0p Standard UK video message 51.0p Non-geographic call charges (1 minute minimum call charge) Charge per minute Non-geographic numbers starting p Non-geographic numbers starting 0800, 0808 Free Non-geographic numbers starting 0870, 0871, 0872,0843, 0844, 0845 Access charge of 37.5p a minute plus a service charge* (one-minute minimum call charge) Charity numbers starting 0800 or 0808 Free more details Radio-paging services (starting 076) 42.5p a call Personal numbering services (starting 070) 50.3p Call forwarding services (e.g , 07755) 30p * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at 86 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

87 Vodafone Business Advance Premium rate charges Charges Premium rate services (starting 09) Voice short codes. These are usually 5-7 numbers long and used for TV or radio shows, competition lines and information services. The service provider will let Customer know the cost of the call. Access charge of 37.5p a minute plus a service charge* (one-minute minimum call charge) Free to 2.00 per minute (one-minute minimum call charge) Directory enquiries call charges (1 minute minimum call charge) Charge per minute Calls to Vodafone s preferred directory enquiry number ( ) Calls to directory enquiries numbers (118) Access charge of 37.5p minute, plus a service charge of 80p a minute (oneminute minimum call charge) Access charge of 37.5p a minute, plus a service charge* (one- minute minimum call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Calls to the Channel Islands and Isle of Man from the UK Standard calls (one minute minimum call charge) Charge per minute Calls to Channel Islands or Isle of Man numbers 30p Text messages (per message) Charge per text Texts to Channel Islands or Isle of Man numbers 15p UK Data The charges below will apply once Customer exceeds its included allowance, or where Customer s allowance does not include any of the services listed above (out of bundle rates). Data Sharer Out of Bundle Charge Charge per GB Charge once the whole sharer group has been used per GB, charged in per GB Increments. 87 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

88 Vodafone Business Advance Opt in options for voice calls, Internet, and messaging from the UK Description Recurring Charge Out of Bundle Charging 100 MMS picture messages 2.09 per device 2.09 per device 100 MMS picture messages then charged Standard List Price for price plan. 300 minutes to 084 and 087 numbers Note can only be added to Vodafone Business Advance Value versions or Vodafone Business Plus Value, already included in Vodafone Business Advance extra and Vodafone Business Plus Extra versions per device 300 minute bundle that includes 0870, 0871, 0872, 0843, 0844, 0845 numbers (including Access and Service Charge), then charges standard access charge (e.g. 37.5p access charge plus the service charge). International International calls, texts and video calls from the UK. International calls (one minute minimum call charge) Charge per Minute Calls to the Vodafone Europe Zone Unitisation (60/1) 12.0p Calls to USA and Canada Unitisation (60/60) 12.0p Calls to any other worldwide destination Unitisation (60/60) 50.0p Text messages (per message) Charge per Minute Worldwide (up to 160 characters) per text 29.17p 88 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

89 Vodafone Business Advance International Discount Options Voice Opt in Options for international calls and texts from the UK. Discounted Bolt On Options Only Line Rental can be discounted. International Discount 1 International Discount 2 International Discount 3 International Discount 4 Monthly fee International calls (one minute minimum call charge) Charge per minute Charge per minute Charge per minute Charge per minute Calls to the Vodafone Europe Zone Unitisation (60/1) 10p 8p 6p 9p Calls to USA and Canada Unitisation (60/60) 10p 8p 6p 9p Calls to any other worldwide destination Unitisation (60/60) 30p 20p 15p 25p Countries within each international group: Europe: Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus (excluding Turkish sector),czech Rep, Denmark, Estonia, Faroe Islands,Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland (Republic of), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Azores & Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (inc. Balearic Islands & Canary Islands), Sweden, Switzerland, Turkey (including Turkish sector of Cyprus), Vatican City USA and Canada: USA, Canada Other worldwide destination: All other countries International Texts Description Recurring Charge Out of Bundle Charging 100 international text messages 5.00 per Device 100 international text messages then charges standard international SMS rate on price plan. International SMS Discount per Device International SMS discounted to 10p per text from 29.17p International SMS Discount per Device International SMS discounted to 15p per text from 29.17p International SMS Discount per Device International SMS discounted to 20.4p per text from 29.17p 89 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

90 Vodafone Business Advance Travelling and using devices abroad Opt in Option - Business Traveller. The following rates will apply if Customer opts into Business Traveller per device. The rates apply per Zone. Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA and Rest of World Making Calls From Europe to USA and Rest of World with International Discount 1 Making Calls From Europe to USA and Rest of World with International Discount 2 Making Calls From Europe to USA and Rest of World with International Discount 3 Making Calls From Europe to USA and Rest of World with International Discount 4 Receiving calls and texts In Europe (No Daily Fee will apply) + Sending texts Using the internet Europe Zone 12p per minute USA and Canada 10p per minute USA and Canada 8p per minute USA and Canada 6p per minute USA and Canada 9p per minute USA and Canada 0p per text in Europe to a UK mobile 2.50 Daily Fee non Traveller versions Daily Fee Traveller versions 0.00p per min 50p per min Calls to any other worldwide destination 30p per min Calls to any other worldwide destination 20p per min Calls to any other worldwide destination 15p per min Calls to any other worldwide destination 25p per min Calls to any other worldwide destination 0.00p 29.17p per text when sending from Europe to any other worldwide destination or an international mobile number Use UK Data Bundle then charged per GB Zone Making calls in Europe and Back to the UK Making Calls to other Country Making Calls to other Country with International Discount 1 Making Calls to other Country with International Discount 2 Making Calls to other Country with International Discount 3 Making Calls to other Country with International Discount 4 International Discount 4 Receiving calls and texts In Country (No Daily Fee will apply) + Sending texts Using the internet 12p per minute USA and Canada 10p per minute Europe 8p per minute Europe 6p per minute Europe 9p per minute Europe 0p per text in Europe to a UK mobile World Zone 5 Daily Fee 0.00p per min 12p per minute Europe 50p per min Calls to any other worldwide destination 10p per minute Europe 30p per min Calls to any other worldwide destination 8p per minute Europe 20p per min Calls to any other worldwide destination 6p per minute Europe 15p per min Calls to any other worldwide destination 9p per minute Europe 25p per min Calls to any other worldwide destination 0.00p 29.17p per text when sending from Europe to any other worldwide destination or an international mobile number Use UK Data Bundle then charged per GB + Receiving Standard Text messages is included, Premium texts not included. 90 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

91 Vodafone Business Advance All Charges are stated in pence per minute or pence per text as applicable. Calls made in Business Traveller countries/ destinations have a minimum call charge of 1 Minute then charged per second charging. While using International Discount options, International calls to International Band Europe are charged in one 60-second increment and thereafter measured in 1 second increments. Calls to International Bands USA and Canada, other worldwide destinations are measured in 60-second increments. List of countries are detailed in the Self Certification document. Group data bundle can be used while roaming if opted in Business Traveller, this will only apply to countries in Business Traveller (refer to businesstraveller for more details). Calls, texts and data outside the UK These are the rates Customer will pay if not opted into Business Traveller or any roaming calls extras to save costs on calls, texts and using data. If opted into Business Traveller Customer will pay these rates for any countries not covered by Business Traveller. Vodafone has divided the world into zones which carry different charges. As zones, countries and charges change from time to time, please check Vodafone s website before travelling at vodafone.co.uk/workingabroad Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Europe Zone p per min 79p per min 3.63p per min 4.3p per text 14.5p per picture message 14.55p per MB Europe Zone p per min 79p per min 5.95p per min 6.8p per text 37p per picture message 38.29p per MB Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Asia Pacific 80p per min 179p per min 75p per min 35p per text plus the UK text message rate 37p per picture message 3 per MB for the first 5MB, 15 per 5MB thereafter USA & Canada 100p per min 179p per min 80p per min 35p per text plus the UK text message rate 37p per picture message 3 per MB for the first 5MB, 15 per 5MB thereafter Rest of World Zone 1 140p per min 179p per min 100p per min 35p per text plus the UK text message rate 37p per picture message 3 per MB for the first 5MB, 15 per 5MB thereafter Rest of World Zone 2 200p per min 200p per min 150p per min 50p per text plus the UK text message rate 37p per picture message 6 per MB for the first 5 Mb, then 30 per 5MB thereafter In Europe Zone 1 and Europe Zone 2 Vodafone will charge Customer for the calls Customer makes in 1 second increments with a 30 second minimum call charge. All calls Customer receives are charged per second. In Asia Pacific, USA & Canada, Rest of World 1 and Rest of World Zone 2 Vodafone will charge Customer for the calls Customer makes and receives in 1 minute increments with a 1 minute minimum call charge. Premium rate and satellite calls are excluded and additional charges (including network handling fees) may apply. If Vodafone is charged an admin fee from a foreign network operator for Customer to receive a text, Vodafone will pass this charge to Customer. Customer may use roaming services from other providers, but Customer acknowledges that any such use is outside this Agreement and shall not contribute to any Target Spend (where applicable). List of Countries by Zone: Europe Zone 1: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (inc. Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal (inc. Madeira), Republic of Ireland, Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden Europe Zone 2: Albania, Bosnia and Herzegovina, Faroe Islands, Guernsey, Isle of Man, Jersey, San Marino, Switzerland, Turkey USA & Canada Asia Pacific: Australia, New Zealand, South Africa, Singapore, Taiwan, Thailand Rest of World Zone 1: All other countries Rest of World Zone 2: Andorra, Greenland, Lebanon, Libya, Uzbekistan 91 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

92 Vodafone Business Advance (Roaming discount 1 standard list price 3.00 a month per device) Vodafone has divided the world into zones which carry different charges. As zones, countries and charges change from time to time, please check Vodafone s website before travelling at vodafone.co.uk/workingabroad. Unitisation as per Standard List Price. Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Europe Zone 1 13p per min 65p per min 3p per min 4p per text Europe Zone 2 20p per min 65p per min 5p per min 6p per text 14.5p per picture message 37p per picture message 14.55p per MB 38.29p per MB Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Asia Pacific 60p per min 145p per min 55p per min 28p per text plus the UK text message rate 37p per picture message 2.50 per MB for the first 5MB, per 5MB thereafter USA & Canada 70p per min 145p per min 65p per min 28p per text plus the UK text message rate 37p per picture message 2.50 per MB for the first 5MB, per 5MB thereafter Rest of World Zone 1 115p per min 145p per min 90p per min 25p per text plus the UK text message rate 37p per picture message 2.50 per MB for the first 5MB, per 5MB thereafter Rest of World Zone 2 200p per min 200p per min 150p per min 50p per text plus the UK text message rate 37p per picture message 6 per MB for the first 5 Mb, then 30 per 5MB thereafter (Roaming discount 2 standard list price 5.00 a month per device) Vodafone has divided the world into zones which carry different charges. As zones, countries and charges change from time to time, please check Vodafone s website before travelling at vodafone.co.uk/workingabroad. Unitisation as per Standard List Price. Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Europe Zone 1 10p per min 55p per min 2p per min 3.5p per text Europe Zone 2 18p per min 55p per min 4p per min 5p per text 14.5p per picture message 37p per picture message 14.55p per MB 38.29p per MB Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Asia Pacific 50p per min 125p per min 45p per min 25p per text plus the UK text message rate 37p per picture message 2 per MB for the first 5MB, 10 per 5MB thereafter USA & Canada 60p per min 125p per min 55p per min 25p per text plus the UK text message rate 37p per picture message 2 per MB for the first 5MB, 10 per 5MB thereafter Rest of World Zone 1 100p per min 125p per min 75p per min 25p per text plus the UK text message rate 37p per picture message 2 per MB for the first 5MB, 10 per 5MB thereafter Rest of World Zone 2 200p per min 200p per min 150p per min 50p per text plus the UK text message rate 37p per picture message 6 per MB for the first 5 Mb, then 30 per 5MB thereafter 92 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

93 Vodafone Business Advance (Roaming Discount 3 Standard List Price 7.50 a month per device) Vodafone has divided the world into zones which carry different charges. As zones, countries and charges change from time to time, please check Vodafone s website before travelling at vodafone.co.uk/workingabroad. Unitisation as per Standard List Price. Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Europe Zone 1 8p per min 45p per min 1p per min 3p per text 14.5p per picture message 14.55p per MB Europe Zone 2 16p per min 45p per min 3p per min 4p per text 37p per picture message 38.29p per MB Zone Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Asia Pacific 40p per min 110p per min 35p per min 20p per text plus the UK text message rate 37p per picture message 1.50 per MB for the first 5MB, 10 per 5MB thereafter USA & Canada 50p per min 110p per min 45p per min 20p per text plus the UK text message rate 37p per picture message 1.50 per MB for the first 5MB, 10 per 5MB thereafter Rest of World Zone 1 90p per min 110p per min 60p per min 20p per text plus the UK text message rate 37p per picture message 1.50 per MB for the first 5MB, 10 per 5MB thereafter Rest of World Zone 2 200p per min 200p per min 150p per min 50p per text plus the UK text message rate 37p per picture message 6 per MB for the first 5 Mb, then 30 per 5MB thereafter Data Traveller Description Daily Recurring Charge Optional bundle for using the internet outside Europe 5 per day, chargeable on use for up to 25MB internet use. Should more than 25MB be used, a charge of 3 per MB for the first 5MB and 15 per 5MB thereafter is charged.. Data not shared. Add-ons Opt in - Data roaming add-ons Add-ons Price per month What s included 1GB Roaming Data GB allowances to all countries except Rest of World 2 2GB Roaming Data GB allowances to all countries except Rest of World 2 Please note: If used with Business Traveller, the Business Traveller rates will apply in the Business Traveller countries/destinations and the 1GB or 2GB allowance will be used in Rest of World countries not included in Business Traveller. Please choose a 200 or 500 Roaming Data Cap with Opt in Options. Opt in - Data roaming caps Roaming cap How the capping works When added the new cap will override standard roaming cap of and give new cap of 200 in Europe, 200 in Rest of World 1 and 200 in Rest of World 2. Notification sent at 160 of Usage, then capped at 200. When used with Business Traveller will not take into account Business Traveller countries. When added the new cap will override standard roaming cap of and give new cap of 500 in Europe, 500 in Rest of World 1 and 500 in Rest of World 2. Notification sent at 400 of Usage, then capped at 500. When used with Business Traveller will not take into account Business Traveller countries 93 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

94 Vodafone Business Sharer Vodafone Business Sharer Overview With our Business Sharer Plans, customers can get the best value for their business. They simply buy a set monthly amount of minutes and texts and share it between their employees. It s easy to add more minutes and texts to share, as well as internet. Features You can get Business Sharer plans on a 24-month basis. They include: Minutes to UK mobiles and landlines (starting 01, 02, 03) to share (talk for up to 60 minutes) Standard UK texts to share. Benefits Each user then receives: 3000 minutes to UK landlines (starting 01, 02, 03) 3000 UK minutes to other mobiles on the same plan (talk for up to 60 minutes) Free voic retrieval Add One Net Express: One Multi-Hunt User Group One Auto Attendant One landline number per account One Single Voic . Target Customers users 94 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

95 Vodafone Business Sharer - With Express Vodafone Business Sharer: With One Net Express and Vodafone World Code Shared Minutes Handsets Inclusive Texts 24m Line Rental 1NET500H NET1KH NET15H INET2KH NET25H NET3KH NET35H NET4KH NET45H NET5KH NET55H NET65H NET7KH NET75H NET8KH NET85H NET9KH NET95H NET10H1 10, , NET105H1 10, , NET11H1 11, , NET115H1 11, , NET12H1 12, , NET125H1 12, , NET13KH1 13, , NET135H1 13, , NET14KH1 14, , NET145H1 14, , NET15KH1 15, , NET16KH1 16, , NET17KH1 17, , NET18KH1 18, , NET19KH1 19, , NET20KH1 20, , NET21KH1 21, , NET22KH1 22, , NET23KH1 23, , NET24KH1 24, , NET25KH1 25, , Additional Handset Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

96 Vodafone Business Sharer - With Express Vodafone Business Sharer: One Net Express Sharers and Vodafone Passport Code Shared Minutes Price plan description Term Line Rental 1NET500HB 500 HOLD VBS Express500 VFP24 ADD NET1KHB 1000 HOLD VBS Express1000VFP24 ADD NET15HB 1500 HOLD VBS Express1500VFP24 ADD INET2KHB HOLD VBS Express2000VFP24 ADD NET25HB 2500 HOLD VBS Express2500VFP24 ADD NET3KHB 3000 HOLD VBS Express3000VFP24 ADD NET35HB 3500 HOLD VBS Express3500VFP24 ADD NET4KHB 4000 HOLD VBS Express4000VFP24 ADD NET45HB 4500 HOLD VBS Express4500VFP24 ADD NET5KHB 5000 HOLD VBS Express5000VFP24 ADD NET55HB 5500 HOLD VBS Express5500VFP24 ADD NET6KHB 6000 HOLD VBS Express6000VFP24 ADD NET65HB 6500 HOLD VBS Express6500VFP24 ADD NET7KHB 7000 HOLD VBS Express7000VFP24 ADD NET75HB 7500 HOLD VBS Express7500VFP24 ADD NET8KHB 8000 HOLD VBS Express8000VFP24 ADD NET85HB 8500 HOLD VBS Express8500VFP24 ADD NET9KHB 9000 HOLD VBS Express9000VFP24 ADD NET95HB 9500 HOLD VBS Express9500VFP24 ADD NET10HB HOLD VBS Express10000VFP24ADD NET105HB HOLD VBS Express10500VFP24ADD NET11HB HOLD VBS Express11000VFP24ADD NET115HB HOLD VBS Express11500VFP24ADD NET12HB HOLD VBS Express12000VFP24 ADD NET125HB HOLD VBS Exp VFP24 Add NET13KHB HOLD VBS Exp VFP24 Add NET135HB HOLD VBS Exp VFP24 Add NET14KHB HOLD VBS Exp VFP24 Add NET145HB HOLD VBS Exp14500 VFP24 Add NET15KHB HOLD VBS Exp VFP24 Add NET16KHB HOLD VBS Exp VFP24 Add NET17KHB HOLD VBS Exp VFP24 Add NET18KHB HOLD VBS Exp VFP24 Add NET19KHB HOLD VBS Exp VFP24 Add NET20KHB HOLD VBS Exp VFP24 Add NET21KHB HOLD VBS Exp VFP24 Add NET22KHB HOLD VBS Exp VFP24 Add NET23KHB HOLD VBS Exp VFP24 Add NET24KHB HOLD VBS Exp VFP24 Add NET25KHB HOLD VBS Exp VFP24 Add Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

97 Vodafone Business Sharer- With Express Vodafone Business Sharer: One Net Express and Euro Traveller Code Minutes Price plan description Term Line Rental 1NET500B1 500 HOLD VBS EXP 500 ROAM NET1KB HOLD VBS EXP 1000 ROAM NET15B HOLD VBS EXP1500 ROAM NET2KB HOLD VBS EXP 2000 ROAM NET25B HOLD VBS EXP 2500 ROAM NET3KB HOLD VBS EXP 3000 ROAM NET35B HOLD VBS EXP 3500 ROAM NET4KB HOLD VBS EXP 4000 ROAM NET45B HOLD VBS EXP 4500 ROAM NET5KB HOLD VBS EXP 5000 ROAM NET55B HOLD VBS EXP 5500 ROAM NET6KB HOLD VBS EXP 6000 ROAM NET65B HOLD VBS EXP 6500 ROAM NET7KB HOLD VBS EXP 7000 ROAM NET75B HOLD VBS EXP 7500 ROAM NET8KB HOLD VBS EXP 8000 ROAM NET85B HOLD VBS EXP 8500 ROAM NET9KB HOLD VBS EXP 9000 ROAM NET95B HOLD VBS EXP 9500 ROAM NET10B HOLD VBS EXP ROAM NET105B HOLD VBS EXP ROAM NET11B HOLD VBS EXP ROAM NET115B HOLD VBS EXP ROAM NET12B HOLD VBS EXP ROAM NET125B HOLD VBS Exp ROAM NET13KB HOLD VBS Exp ROAM NET135B HOLD VBS Exp ROAM NET14KB HOLD VBS Exp ROAM NET145B HOLD VBS Exp14500 ROAM NET15KB HOLD VBS Exp ROAM NET16KB HOLD VBS Exp ROAM NET17KB HOLD VBS Exp ROAM NET18KB HOLD VBS Exp ROAM NET19KB HOLD VBS Exp ROAM NET20KB HOLD VBS Exp ROAM NET21KB HOLD VBS Exp ROAM NET22KB HOLD VBS Exp ROAM NET23KB HOLD VBS Exp ROAM NET24KB HOLD VBS Exp ROAM NET25KB HOLD VBS Exp ROAM Additional Handset Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

98 Vodafone Business Sharer - Mobile Only Vodafone Business Sharer: Mobile only and Euro Traveller Code Minutes Price plan description Term Line Rental VBS500A1 500 Vodafone Business Sharer Lead with 500 minutes and Vodafone Roaming VBS1000A Vodafone Business Sharer Lead with 1000 minutes and Vodafone Roaming VBS1500A Vodafone Business Sharer Lead with 1500 minutes and Vodafone Roaming VBS2000A Vodafone Business Sharer Lead with 2000 minutes and Vodafone Roaming VBS2500A Vodafone Business Sharer Lead with 2500 minutes and Vodafone Roaming VBS3000A Vodafone Business Sharer Lead with 3000 minutes and Vodafone Roaming VBS3500A Vodafone Business Sharer Lead with 3500 minutes and Vodafone Roaming VBS4000A Vodafone Business Sharer Lead with 4000 minutes and Vodafone Roaming VBS4500A Vodafone Business Sharer Lead with 4500 minutes and Vodafone Roaming VBS5000A Vodafone Business Sharer Lead with 5000 minutes and Vodafone Roaming VBS5500A Vodafone Business Sharer Lead with 5500 minutes and Vodafone Roaming VBS6000A Vodafone Business Sharer Lead with 6000 minutes and Vodafone Roaming VBS6500A Vodafone Business Sharer Lead with 6500 minutes and Vodafone Roaming VBS7000A Vodafone Business Sharer Lead with 7000 minutes and Vodafone Roaming VBS7500A Vodafone Business Sharer Lead with 7500 minutes and Vodafone Roaming VBS8000A Vodafone Business Sharer Lead with 8000 minutes and Vodafone Roaming VBS8500A Vodafone Business Sharer Lead with 8500 minutes and Vodafone Roaming VBS9000A Vodafone Business Sharer Lead with 9000 minutes and Vodafone Roaming VBS9500A Vodafone Business Sharer Lead with 9500 minutes and Vodafone Roaming VBS10KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS10K5A Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS11KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS11K5A Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS12KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS12K5A Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS13KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS13K5A Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS14KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS14K5A Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS15KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS16KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS17KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS18KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS19KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS20KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS21KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS22KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS23KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS24KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS25KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming VBS30KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming 24 1, VBS36KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming 24 1, VBS42KA Vodafone Business Sharer Lead with minutes and Vodafone Roaming 24 1, VBS48KA Talking Vodafone Shop Business Chess Partner, Sharer May Lead 2017 with Prices minutes and information and Vodafone are subject Roaming to change at any time. 24 1,680.00

99 Vodafone Business Sharer - Mobile Only 12 Vodafone Business Sharer: With Euro Traveller Code Minutes Price plan description Term Line Rental VBS512A1 500 Vodafone Business Sharer Lead with 500 minutes and Vodafone Euro Traveller VBS1012E Vodafone Business Sharer Lead with 1000 minutes and Vodafone Euro Traveller VBS1512A Vodafone Business Sharer Lead with 1500 minutes and Vodafone Euro Traveller VBS2012A Vodafone Business Sharer Lead with 2000 minutes and Vodafone Euro Traveller VBS2512A Vodafone Business Sharer Lead with 2500 minutes and Vodafone Euro Traveller VBS3012A Vodafone Business Sharer Lead with 3000 minutes and Vodafone Euro Traveller VBS3512A Vodafone Business Sharer Lead with 3500 minutes and Vodafone Euro Traveller VBS4012A Vodafone Business Sharer Lead with 4000 minutes and Vodafone Euro Traveller VBS4512A Vodafone Business Sharer Lead with 4500 minutes and Vodafone Euro Traveller VBS5012A Vodafone Business Sharer Lead with 5000 minutes and Vodafone Euro Traveller VBS5512A Vodafone Business Sharer Lead with 5500 minutes and Vodafone Euro Traveller VBS6012A Vodafone Business Sharer Lead with 6000 minutes and Vodafone Euro Traveller VBS6512A Vodafone Business Sharer Lead with 6500 minutes and Vodafone Euro Traveller VBS7012A Vodafone Business Sharer Lead with 7000 minutes and Vodafone Euro Traveller VBS7512A Vodafone Business Sharer Lead with 7500 minutes and Vodafone Euro Traveller VBS8012A Vodafone Business Sharer Lead with 8000 minutes and Vodafone Euro Traveller VBS8512A Vodafone Business Sharer Lead with 8500 minutes and Vodafone Euro Traveller VBS9012A Vodafone Business Sharer Lead with 9000 minutes and Vodafone Euro Traveller VBS9512A Vodafone Business Sharer Lead with 9500 minutes and Vodafone Euro Traveller VBS10K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS10K2A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS11K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS11K2A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS12K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS12K2A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS13K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS13K2A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS14K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS14K2A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS15K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS16K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS17K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS18K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS19K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS20K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS21K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS22K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS23K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS24K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS25K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller VBS30K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller 24 1, VBS36K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller 24 1, VBS42K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller 24 1, VBS48K1A Vodafone Business Sharer Lead with minutes and Vodafone Euro Traveller 24 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time. 1,680.00

100 Vodafone Business Sharer Add-ons - 4G & Data No Data 500MB 1GB 2GB 3GB 4GB 5GB 10GB 4G Advance Standard Data BIS DATA500MB DATA1GB DATA2GB DATA3GB BIS500MB BIS1GB BIS2GB BIS3GB BES5 Express BES BES500MBW BES1GB BES2GB BES3GB BES10 Corporate BES10 Regulated G Advance enables the customer to use our new Ultrafast 4G network. It replaces any other add-on that includes data the customer may have. It can also be used on Business Choice and Total Business. BES 10: Add the No Data add-on for customers with the 4G Advance add-on. Add Shared Text messages ( Sharer Plan- Mobile & One Net version only) SOC code Additional Texts Price Additional Texts Price SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , SMS , One Net Express Add-Ons Add an extra landline number (Only one can be added at point of connection) Add a Hunt Group SMS , Additional Texts 24m Line Rental SMS , Extra One Net Express Landline No Hunt Group (per account) Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

101 Vodafone Business Sharer Appendix Out of Bundle Charging Voice Calls, Internet and Messaging from the UK Standard UK call charges (1 minute minimum call charge) Charge per minute Calls to any Vodafone UK mobile or standard UK landline (starting 01, 02 or 03) within the UK 10p Calls to other UK mobile networks within the UK 30p Video calling to any Vodafone UK mobile within the UK 29.7p Video calling to other UK mobile networks within the UK 46.8p Video calling to international mobile networks within the UK 46.8p Standard UK text charges Charge per text Standard UK text message 15p Standard UK picture message 33.3p Non-Geographic Numbers These aren t usually included in your plan s monthly minute allowance. Normally starting with 08, non-geographic numbers are often helplines for organisations like banks, insurance companies, utilities and charities. Description Cost Non-geographic numbers starting 0800 or 0808 Free Non-geographic numbers starting 0500 Non-geographic numbers starting 084, p (exc. VAT) a minute (one-minute minimum call charge) 10p (exc. VAT) a minute plus a service charge* (one-minute minimum call charge) Charity numbers Free Radio-paging services (starting 076) 42.5p (exc. VAT) a call Personal numbering services (starting 070) Call forwarding services (e.g , 07755) 50.3p (exc. VAT) a minute (one-minute minimum call charge) 30p (exc. VAT) a minute (one-minute minimum call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

102 Vodafone Business Sharer Premium Rate Numbers Premium rate numbers usually start with 09. They re primarily used for information services, but can often be used for chat lines or voting on TV shows like Strictly Come Dancing. Prefix of telephone number Cost Premium rate services (starting 09) Voice short codes. These are usually 5-7 numbers long and used for TV or radio shows, competition lines and information services. The service provider will let you know the cost of the call. 10p (exc VAT) a minute plus a service charge* (one-minute minimum call charge) Free, or up to 2 a minute (one-minute call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Directory Enquiries (DQ) If you need to call Directory Enquiries to find a number, there are different price options: Description Cost Calls to Vodafone s preferred directory enquiries number ( ) Calls to other directory enquiries numbers (118) 10p (exc VAT) a minute plus a service charge of 80p per minute* (oneminute minimum call charge 10p (exc VAT) a minute plus a service charge* (one-minute minimum call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Description Charge per MB UK internet usage once a Connection has exceeded its included or where Customer has no data/internet allowance 5.42 per 250MB 102 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

103 Vodafone Business Sharer International Calls, Texts and Video Calls from the UK International calls (1 minute minimum call charge) Charge per Minute Calls to the Vodafone Europe Zone 17p Calls to USA and Canada 17p Calls to any other worldwide destination 65p Text messages (per message) Charge per Text Worldwide (up to 160 characters) per text 29.17p Video calls (1 minute minimum call charge) Charge per Minute Worldwide 46.8p Calls to the Channel Island or Isle of Man from the UK Making a call to the Channel Islands or the Island of Man will not be included in Customer s monthly price plan. Standard calls (one minute minimum call charge) Charge per Minute Calls to Channel Islands or Isle of Man numbers 30p Text messages (per message) Charge per Text Texts to Channel Islands or Isle of Man numbers 15p Calls, Texts and Data Outside the UK Vodafone has divided the world into zones which carry different charges. As zones, countries and charges change from time to time, please check Vodafone s website before travelling at vodafone.co.uk/workingabroad. Making calls in Europe and Back to the UK Making Calls From Europe to USA/ Canada and Rest of the World Receiving calls Sending texts Sending picture messages Using the internet Europe Zone p per min 79p 3.63p per min 4.3p per text Europe Zone p per min 79p 5.95p per min 6.8p per text 14.5p per picture message 37p per picture message 14.55p per MB 38.29p per MB USA & Canada 1.00 per min 1.79 per min 75 per min 35p per text plus the UK text message rate 37p per picture message 3 per MB for the first 5MB, 15 per 5MB thereafter Rest of World Zone per min 1.79 per min 1.00 per min 35p per text plus the UK text message rate 37p per picture message 3 per MB for the first 5MB, 15 per 5MB thereafter Rest of World Zone per min 2.00 per min 1.50 per min 50p per text plus the UK text message rate 37p per picture message 6 per MB for the first 5 Mb, then 30 per 5MB thereafter 103 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

104 Vodafone Business Sharer In Europe Zone 1 and Europe Zone 2, Vodafone will charge Customer for the calls Customer makes in one second increments with a 30 second minimum call charge. All calls Customer receives are charged per second. In USA & Canada Vodafone will charge Customer for the calls Customer makes and receives in one minute increments with a one minute minimum call charge. In Rest of World Zone 1 and Rest of World Zone 2 Vodafone will charge Customer for the calls Customer makes in one minute increments with a one minute minimum call charge. For receiving calls, Vodafone will charge Customer in increments (depending on Customer s price plan) with a minimum call charge. Premium rate and satellite calls are excluded and additional charges (including network handling fees) may apply. If Vodafone is charged an admin fee from a foreign network operator for Customer to receive a text, Vodafone will pass this charge to Customer. Customer may use roaming services from other providers, but Customer acknowledges that any such use is outside this Agreement and shall not contribute to any Target Spend (where applicable). List of Countries by Zone: Europe Zone 1 : Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (inc. Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal (inc. Madeira), Republic of Ireland, Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden Europe Zone 2 : Albania, Bosnia and Herzegovina, Faroe Islands, Guernsey, Isle of Man, Jersey, San Marino, Switzerland, Turkey USA & Canada Rest of World Zone 1 : All other countries Rest of World Zone 2 : Andorra, Greenland, Lebanon, Libya, Uzbekistan Optional bundle for using the internet outside Europe 5 per day, chargeable on use for up to 25MB internet use. Should more than 25MB be used, a charge of 3 per MB for the first 5MB and 15 per 5MB chunks thereafter is charged. General Any data allowance or usage increment relates to use of all or part of the specified amount. Charges are correct at time of print. Unless Customer is on a 4G Ready or 4G plan, upload data speed will be limited to 8Mbps and download data speed will be limited to 10Mbps. Calling Service Numbers from 1 July 2015 Changes for customers on business sharer plans Telephone numbers starting 08, 09 and 118 are called service numbers, and are also commonly known as nongeographic numbers. These numbers are often provided by organisations such as banks, travel agencies or Government departments, for their end customers or users to call them on. From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged. These changes are designed to make the cost of calls clearer, and are being communicated through a campaign called UK Calling. More information is available at Changes to numbers beginning 0800 and 0808 (Freephone) Freephone numbers starting 0800 or 0808, which are generally already free from landlines, will be free to call from mobile phones from 1 July After that date, it ll be free to call any number starting 0800 or 0808 from your Vodafone phone. Numbers beginning 084 and 087 are general service numbers for contacting organisations. Pricing for business sharer customers For calls by Business Sharer customers to 0800 and 0808 (Freephone) the cost of these calls will be Free. For calls by Business Sharer customers to service numbers beginning 084, 087, 09 or 118, an Access charge will apply. The Access charge will be 10p (ex VAT). Those beginning 09 are premium rate service numbers; while those beginning 118 are directory enquiry numbers. From 1 July 2015, the cost of calling these numbers will be split into two parts: The access charge This is the cost of connecting your call to our network. Each Vodafone Price Plan will now include an Access charge (pence per minute), which will appear on your monthly bill. The service charge This is the rest of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p a minute, the organisation you are calling might say: Calls cost 20p per minute, plus your phone company s Access charge. The total call cost will then be the sum of your Access charge plus the destination organisation s Service charge. Changes to numbers beginning 084, 087, 09 and Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

105 Vodafone Red Single Price Plans Vodafone Red Overview Our Red plans come with Unlimited UK Minutes & text messages (excludes Standard Bundle) and a monthly allowance of internet for use in the UK. Benefits Other benefits include: 4G on all price plans A choice of Data Share or Entertainment packs on selected plans Inclusive Roaming in our Europe Zone (excluding standard bundle) which includes unlimited minutes, texts and MMS and selective limited data allowances WorldTraveller defaulted into the plan so that customers can take their home tariff to the World Zone for 5/day Roaming data cap switched on by default to ensure customers can avoid bill shock while roaming abroad (please note: this feature is only available on the Gemini billing platform) Domestic cap as an option for customers to opt in to in order to avoid bill shock while in the UK (please note: this feature is only available on the Gemini billing platform) One Net Express available Target Customers 1 9 users 105 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

106 Vodafone Red Vodafone Red 4G Plans 24 month plans (Without One Net Express) Price plan Standard Bundle Red Bundle Red Value Bundle UK minutes and texts 250/Unltd 500/Unltd Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited UK data 250MB 500MB 1GB 3GB 6GB 12GB 24GB 2GB 5GB 10GB 20GB 30GB EU Roaming calls, texts, MMS n/a n/a Included Included Included Included Included Included Included Included Included Included EU Roaming data n/a n/a 500MB 500MB 500MB 2GB 2GB 2GB 2GB 2GB 4GB 4GB Default WT opt in n/a n/a Included Included Included Included Included Included Included Included Included Included Entertainment packs* and data share Band 5 with 1GB Wi-F Band 4 with 1GB Wi-Fi Band 3 with 2GB Wi-Fi Band 2 with 3GB Wi-Fi Band 1 with 4GB Wi-Fi Band 0 with 5GB Wi-Fi n/a n/a n/a n/a n/a n/a n/a n/a 6 months* 24 months* 24 months* 24 months* S2E2MX 4S5E5MX 4S1E1GX 4SUE3GX 4SUE6GX 4SUE12G 4SUE24G 4EUE2GA 4EUE5GA 4EUE10G 4EUE20G 4EUE30G n/a S5D5MA 4S1D1GA 4SUD3GX 4SUD6GA 4SUD12G 4SUD24G 4EUD2GA 4EUD5GA 4EUD10G 4EUD20G 4EUD30G n/a S5C5MA 4S1C1GA 4SUC3GX 4SUC6GA 4SUC12G 4SUC24G 4EUC2GA 4EUC5GA 4EUC10G 4EUC20G 4EUC30G n/a S5B5MA 4SUB1GA 4SUB3GX 4SUB6GA 4SUB12G 4SUB24G 4EUB2GA 4EUB5GA 4EUB10GA 4EUB20GA 4EUB30GA n/a S5A5MA 4S1A1GA 4SUX3GA 4SUX6GA 4SUA12G 4SUA24G 4EUA2GA 4EUA5GA 4EUA10G 4EUA20G 4EUA30G n/a S5X5MX 4SUX1GX 4SUX3GX 4SUX6GX 4SUX12G 4SUX24G 4EUX2GX 4EUX5GX 4EUX10G 4EUX20G 4EUX30G Red Value Bundle plans also come with inclusive calls back to the UK on EuroTraveller (zones 1 & 2). * Choice of Entertainment packs includes NOW TV OR Spotify Premium OR Sky Sports Mobile TV. 24 month plans (With One Net Express) Customers pay just 10 extra for One Net Express on our new Red plans. Price plan Red Bundle with One Net Express Red Value Bundle with One Net Express UK minutes and texts Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited UK data 1GB 3GB 6GB 12GB 24GB 2GB 5GB 10GB 20GB 30GB Roaming calls, texts, MMS Included Included Included Included Included Included Included Included Included Included Roaming data 500MB 500MB 500MB 2GB 2GB 2GB 2GB 2GB 4GB 4GB Default WT opt in Included Included Included Included Included Included Included Included Included Included Entertainment packs* and data share n/a n/a n/a n/a n/a n/a 6 months* 24 months* 24 months* 24 months* Band 5 with 1GB Wi-Fi Band 4 with 1GB Wi-Fi Band 3 with 2GB Wi-Fi Band 2 with 3GB Wi-Fi Band 1 with 4GB Wi-Fi Band 0 with 5GB Wi-Fi Red Value Bundle plans also come with inclusive calls back to the UK on EuroTraveller (zones 1 & 2). * Choice of Entertainment packs includes NOW TV OR Spotify Premium OR Sky Sports Mobile TV. 106 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

107 Vodafone Red Vodafone Red 4G Plans 12 month plans Price Plan Red Bundle Red Value Bundle UK minutes and texts Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited UK data 1GB 3GB 6GB 12GB 24GB 2GB 5GB 10GB 20GB 30GB EU Roaming calls, text, MMS Included Included Included Included Included Included Included Included Included Included EU Roaming data 500MB 500MB 500MB 2GB 2GB 2GB 2GB 2GB 4GB 4GB Default WT opt in Included Included Included Included Included Included Included Included Included Included Entertainment packs and data share n/a n/a n/a n/a n/a n/a 6 months* 12 months* 12 months* 12 months* Without One Net Express with 5GB WiFi With One Net Express with 500MB Wi-Fi * Choice of Entertainment packs includes NOW TV OR Spotify Premium OR Sky Sports Mobile TV. Vodafone Red Sim Only 4G Plans 12 month SIMO plans Price Plan Standard Bundle Red Bundle Red Value Bundle UK minutes and texts 250/Unltd 500/Unltd 1000/Unltd 500/Unltd 500/Unltd Unlimited Unlimited Unlimited Unlimited Unlimited UK data 250MB 500MB 1GB 5GB 10GB 2GB 4GB 8GB 12GB 20GB EU Roaming calls, text, MMS n/a n/a n/a n/a n/a Included Included Included Included Included EU Roaming data n/a n/a n/a n/a n/a 500MB 2GB 2GB 4GB 4GB Default WT opt in n/a n/a n/a n/a n/a Included Included Included Included Included Entertainment packs and data share n/a n/a n/a n/a n/a n/a n/a 12 months* 12 months* 12 months* Without One Net Express with 500MB WiFi S2K 2050S5K 2010S1GK 2050S5GK 2050SXGK 2OUOS2GK 2OUOS4GK 2OUOS8GK 2OUOS12GK 2OUOS20GK With One Net Express with 500MB WiFi NETZS2H 1NETZS4H 1NETZS8H 1NETZS12H 1NETZS20H * Choice of Entertainment packs includes NOW TV OR Spotify Premium OR Sky Sports Mobile TV. 30 day SIMO plans Price Plan Standard Bundle Red Bundle UK minutes and texts 250/Unltd 500/Unltd 1000/Unltd 500/Unltd 500/Unltd Unlimited Unlimited Unlimited UK data 250MB 500MB 1GB 5GB 10GB 2GB 4GB 8GB EU Roaming calls, text, MMS n/a n/a n/a n/a n/a n/a n/a n/a EU Roaming data n/a n/a n/a n/a n/a n/a n/a n/a Default WT opt in n/a n/a n/a n/a n/a n/a n/a n/a Entertainment packs and data share n/a n/a n/a n/a n/a n/a n/a n/a with 500MB WiFi * Choice of Entertainment packs includes NOW TV OR Spotify Premium OR Sky Sports Mobile TV. 107 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

108 Vodafone Red Add-Ons Price (ex VAT) Charge Type Add-on 5.42 One time Extra 500MB UK data* (one-off) 5.42 One time Extra 250MB UK data** (one-off) 8.33 One time Extra 1GB UK data* (one-off) Monthly Extra 15GB UK data *(monthly) 5.00 Monthly Extra 1GB UK data *(monthly) 8.33 Monthly Extra 2GB UK data *(monthly) 4.17 Monthly 100 international text msgs 2.09 Monthly 100 MMS 2.08 Monthly 300 mins to 087X & 084X 4.17 Monthly Vodafone Ireland Plus Price (ex VAT) Charge Type Description 5.00 Daily Rest of World Data Traveller Opt in 5.00 Daily World Traveller 1.67 One time Extra 100MB EU data (24 hours) 8.33 One time Extra 1GB EU data (24 hours) One time Extra 1GB EU data (30 days) 8.34 Monthly 75 international minutes Monthly 125 international minutes Monthly 200 international minutes *Data can be used in the UK only. ** Only available after promotional period ends in June. Please note: the one off add-ons can be added if a customer has reached their data cap and requires extra data. These add-ons will not refresh automatically and have to be reapplied if the customer wants to use it again. 108 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

109 Vodafone Red Vodafone Red Business Plans Price Plans UK Minutes & Texts UK Data 12m Line Rental 2GB Wi-Fi* Option A 500MB Wi-Fi 24m Line Rental Option B 2GB Wi-Fi Red 4G Business with Data Share without One Net Express without Entertainment Packs Unlimited 2GB 4GB 8GB SUA2RS52 4SUC2RS34 4SUA2RS SUA4RS57 4SUC4RS39 4SUA4RS SUA8RS62 4SUC8RS44 4SUA8RS52 Red 4G Business w/ Express with One Net Express with Data Share without Entertainment Packs 12M option doesn t include Wi-Fi Unlimited 4GB 7GB 10GB N/A N/A N/A NET4CS2H 1NET4AS2H NET4CS4H 1NET4AS4H NET4CS8H 1NET4AS8H Option A or B is simply providing you with flexibility; allowing you to offer your customer different price points. The only differences between the options are line rental and the Wi-Fi allowance. Add-Ons Price Plans Price per month RED Data 500MB 2.50 RED Data 1GB 5.00 RED Data 2GB 8.34 RED Data 3GB RED Data 5GB BES10 Corporate 3.00 BES 10 Regulated international text messages MMS minutes to 084x and 087x 2.08 Additional One Net Express Landline Multi User Hunt Group Auto Attendant Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

110 Vodafone Red Red 4G Information Data Share Allows for one additional free SIM per Red 4G. This additional SIM shares the data allowance Customers can have up to four Red 4G Business plans on one BAN with one free SIM each, with all data pooled and shared For Red 4G if opting for multiple data share SIMs they must all share data from one nominated lead line. We recommend this should be the user with the highest data bundle. You can add a data threshold to these SIMs to ensure they don t exceed a pre-defined limit. Entertainment packs A choice of packs: Sky Sports Mobile TV, Spotify Premium, NOW TV Entertainment Content pack durations vary Visit vodafone.co.uk/terms for full terms. Migration Rules & Unlimited Minutes/Text messages Vodafone Red 4G is intended for SOHO customers only and not as an alternative to Sharer Plans. Any customer/partner trying to move from a Sharer to a Single User Plan can only do so with prior commercial authorisation. * Unlimited Clause: Vodafone Red is a truly unlimited plan however our general terms and conditions allow for Vodafone reserves the right to suspend or terminate connections where it identifies usage which it believes is: 1. Outside normal commercial practice 2. Made via automated means 3. Damages or impairs our network 4. Fraudulent, abusive, illegal or a nuisance If we suspend or terminate connections in line with the above, we reserve the right to fully claw back any commission paid to Partners for that connection, including upfront, Revenue Share and any related bonuses. Vodafone Red 4G Usage Costs UK call charges Cost per minute ex. VAT (1minute minimum call charge) Cost Channel Islands or Isle of Man numbers starting 01481, or p Video calling to any Vodafone UK mobile 37.5p Video calling to other UK mobile networks 37.5p Radio-paging services (starting 076) 37.5p Personal numbering services (starting 070) 37.5p Call forwarding services (e.g , 07755) 37.5p Non-geographic numbers starting 084, 087, 09 & p Freephone numbers starting p Messaging Charges Cost per message ex. VAT Cost Standard UK picture message 37.5p Standard UK video message 37.5p Sending Picture Messages while roaming in Europe Zone 2, USA and Canada, Rest of World 1 and Rest of World 2 45p (VAT not applicable) 110 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

111 Vodafone Red Non - Geographic Numbers These aren t usually included in your plan s monthly minute allowance. Normally starting with 08, non-geographic numbers are often helplines for organisations like banks, insurance companies, utilities and charities. Description Non-geographic numbers starting 0500 Non-geographic numbers starting 0870, 0871, 0872, 0843, 0844, 0845 Non-geographic numbers starting 0800 or 0808 Charity numbers Radio-paging services (starting 076) Cost 37.5p (exc. VAT) a minute (one-minute minimum call charge) 37.5p (exc. VAT) a minute plus a service charge* (one-minute minimum call charge) Free Free 37.5p a call Personal numbering services (starting 070) 37.5p Call forwarding services (e.g , 07755) 37.5p * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Premium Rate Numbers Premium rate numbers usually start with 09. They re primarily used for information services, but can often be used for chat lines or voting on TV shows like Strictly Come Dancing. Prefix of telephone number Premium rate services (starting 09) Voice short codes. These are usually 5-7 numbers long and used for TV or radio shows, competition lines and information services. The service provider will let you know the cost of the call. Cost 37.5p (exc VAT) a minute plus a service charge* (one-minute minimum call charge) Free to 2 per minute (one-minute call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Directory Enquiries (DQ) If you need to call Directory Enquiries to find a number, there are different price options: Description Calls to Vodafone s preferred directory enquiries number ( ) Calls to other directory enquiries numbers (118) Cost 37.5p (exc VAT) a minute plus a service charge of 80p per minute* (oneminute minimum call charge) 37.5p (exc VAT) a minute plus a service charge* (one-minute minimum call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at International Calls, Texts and Videos Calls from the UK International calls (one minute minimum call charge) Calls to the Vodafone Europe Zone Charge per Minute 83p Calls to USA and Canada 1.25 Calls to any other worldwide destination 1.25 Text messages (per message) Charge per Text Worldwide (up to 160 characters) per text 29.17p Video calls (1 minute minimum call charge) Charge per Minute Worldwide 46.8p 111 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

112 Vodafone Red Calls to the Channel Island or Isle of Man from the UK Making a call to the Channel Islands or the Island of Man will not be included in Customer s monthly price plan. Standard calls (one minute minimum call charge) Charge per Minute Calls to Channel Islands or Isle of Man numbers 37.5p Text messages (per message) Texts to Channel Islands or Isle of Man numbers Charge per Text 15p Calls, Texts and Data Outside the UK Vodafone divides the world into zones which carry different charges. As zones, countries and charges change from time to time, please check Vodafone s website before travelling at vodafone.co.uk/workingabroad. Zones Making calls Receiving calls Sending texts Sending picture messages Using the internet Europe Zone p per min 3.6p per min 4.3p per text Europe Zone p per min 7.1p per min 8.1p per text 14.5p per picture message 45p per picture message 14.55p per MB 45.90p per MB Asia Pacific 80p per min 1.79 per min 35p per text plus the UK text message rate 45p per picture message 3 per MB for the first 5 Mb, then 15 per 5MB thereafter USA & Canada 1.35 per min 1 per min 35p per text plus the UK text message rate 45p per picture message 3 per MB for the first 5 Mb, then 15 per 5MB thereafter Rest of World Zone per min 1.30 per min 35p per text plus the UK text message rate 45p per picture message 3 per MB for the first 5 Mb, then 15 per 5MB thereafter Rest of World Zone per min 1.50 per min 50p a text plus the UK text message rate 45p per picture message 6 per MB for the first 5 Mb, then 30 per 5MB thereafter In Europe Zone 1 and Europe Zone 2 Vodafone will charge Customer for the calls Customer makes in 1 second increments with a 30 second minimum call charge. All calls Customer receives are charged per second. In USA & Canada Vodafone will charge Customer for the calls Customer makes and receives in 1 minute increments with a 1 minute minimum call charge. In Asia Pacific, Rest of World Zone 1 and Rest of World Zone 2 Vodafone will charge Customer for the calls Customer makes in 1 minute increments with a 1 minute minimum call charge. For receiving calls, Vodafone will charge Customer in increments (depending on Customer s price plan) with a minimum call charge. Premium rate and satellite calls are excluded and additional charges (including network handling fees) may apply. If Vodafone is charged an admin fee from a foreign network operator for Customer to receive a text, Vodafone will pass this charge to Customer. Customer may use roaming services from other providers, but Customer acknowledges that any such use is outside this Agreement and shall not contribute to any Target Spend (where applicable). List of Countries by Zone: Europe Zone 1: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (inc. Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal (inc. Madeira), Republic of Ireland, Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden. Europe Zone 2: Albania, Bosnia and Herzegovina, Faroe Islands, Guernsey, Isle of Man, Jersey, San Marino, Switzerland, Turkey. USA & Canada Asia Pacific: Australia, New Zealand, Singapore, South Africa, Taiwan, Thailand. Rest of World Zone 1: All other countries. Rest of World Zone 2: Andorra, Greenland, Lebanon, Libya, Uzbekistan. 112 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

113 Vodafone Red NEW: 4G Small Business Solutions Line rental (ex VAT) Price plan description Price plan code Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVXX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVXX1G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVXX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBEXX2G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBEXX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBEXX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPXX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPXX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPXX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPXX60G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVAX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVAX1G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVAX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBEAX2G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBEAX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBEAX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPAX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPAX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPAX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPAX60G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVBX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVBX1G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVBX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBEBX2G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBEBX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBEBX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPBX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPBX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPBX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPBX60G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVCX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVCX1G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVCX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBECX2G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBECX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBECX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPCX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPCX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPCX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPCX60G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVDX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVDX1G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVDX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBEDX2G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVEX1G Band Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

114 Vodafone Red NEW: 4G Small Business Solutions Line rental (ex VAT) Price plan description Price plan code Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBEDX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBEDX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPDX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPDX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPDX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPDX60G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVEX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVEX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBEEX2G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBEEX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBEEX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPEX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPEX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPEX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPEX60G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVFX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVFX1G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVFX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBEFX2G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBEFX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBEFX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPFX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPFX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPFX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPFX60G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVGX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVGX1G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVGX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBEGX2G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBEGX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBEGX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPGX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPGX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPGX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPGX60G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 500MB data VBVHX500M Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 1GB data VBVHX1G Band Your Vodafone Business Value plan comes with unlimited minutes, unlimited texts and 3GB data VBVHX3G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 2GB data VBEHX2G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 6GB data VBEHX6G Band Your Vodafone Business Extra plan comes with unlimited minutes, unlimited texts and 10GB data VBEHX10G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 4GB data VBPHX4G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 12GB data VBPHX12G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 20GB data VBPHX20G Band Your Vodafone Business Premier plan comes with unlimited minutes, unlimited texts and 60GB data VBPHX60G Band Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

115 Vodafone Red NEW: 4G Small Business One Net Anywhere Solutions Line rental (ex VAT) Price plan description Price plan code Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVX5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 1GB data 1NETHVX1G Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVX3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHEX2G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHEX6G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHEX10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPX4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPX12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPX20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPX60 Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVA5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 1GB data 1NETHVA1G Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVA3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHEA2G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHEA6G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHEA10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPA4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPA12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPA20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPA60 Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVB5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 1GB data 1NETHVB1G Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVB3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHEB2G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHEB6G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHEB10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPB4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPB12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPB20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPB60 Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVC5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 1GB data 1NETHVC1G Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVC3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHEC2G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHEC6G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHEC10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPC4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPC12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPC20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPC60 Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVD5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 1GB data 1NETHVD1G Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVD3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHED2G Band 4 vv Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHED6G Band Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

116 Vodafone Red NEW: 4G Small Business One Net Anywhere Solutions Line rental (ex VAT) Price plan description Price plan code Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHED10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPD4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPD12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPD20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPD60 Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVE5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVE3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHEE2G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHEE6G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHEE10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPE4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPE12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPE20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPE60 Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVF5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 1GB data 1NETHVF1G Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVF3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHEF2G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHEF6G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHEF10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPF4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPF12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPF20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPF60 Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVG5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 1GB data 1NETHVG1G Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVG3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHEG2G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHEG6G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHEG10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPG4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPG12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPG20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPG60 Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 500MB data 1NETHVH5M Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 1GB data 1NETHVH1G Band Your Business Value Plan comes with One Net Anywhere, ultd mins, ultd texts and 3GB data 1NETHVH3G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHEH2G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 6GB data 1NETHEH6G Band Your Business Extra Plan comes with One Net Anywhere, ultd mins, ultd texts and 10GB data 1NETHEH10 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPH4G Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 12GB data 1NETHPH12 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPH20 Band Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 60GB data 1NETHPH60 Band Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

117 Vodafone Red NEW: 4G Small Business SIMO Solutions v Line rental (ex VAT) Price plan description Price plan code Your Vodafone Business Premier Plan comes with unlimited minutes, unlimited texts and 2GB data VBPSIMO2G Your Vodafone Business Premier Plan comes with unlimited minutes, unlimited texts and 4GB data VBPSIMO4G Your Vodafone Business Premier Plan comes with unlimited minutes, unlimited texts and 8GB data VBPSIMO8G Your Vodafone Business Premier Plan comes with unlimited minutes, unlimited texts and 16GB data VBPSIM16G Your Vodafone Business Premier Plan comes with unlimited minutes, unlimited texts and 20GB data VBPSIM20G Your Vodafone Business Premier Plan comes with unlimited minutes, unlimited texts and 40GB data VBPSIM40G NEW: 4G Small Business SIMO One Net Anywhere Solutions Line rental (ex VAT) Price plan description Price plan code Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 2GB data 1NETHPSO Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 4GB data 1NETHPSO Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 8GB data 1NETHPSO Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 16GB data 1NETHPS Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 20GB data 1NETHPS Your Business Premier Plan comes with One Net Anywhere, ultd mins, ultd texts and 40GB data 1NETHPS40 Data Share Line rental (ex VAT) Price plan description Price plan code 0* Data Share SIM EBURSSIM *SIM is free for the first 24 months after which it will be charged 2/month 4G add-ons Charge (ex VAT) Add-on Charge Type SOC code Information 5.42 Extra 500MB data (one-off) One time EXT1GBOT 8.33 Extra 1GB data (one-off) One time EX1GBOT Extra 15GB data (monthly) Monthly EXT15GB 5.00 Extra 1GB data (monthly) Monthly EX1GBM 8.33 Extra 2GB data (monthly) Monthly EX2GBM international text msgs Monthly YPLISMS5A MMS Monthly YPLMMS Secure Net Monthly INCSECNET 6.00 Business Damage Insurance + VF RAPID Monthly INSBUSDO3 For Business Value Only Busines Standard Insurance + VF RAPID Monthly INSBUSPL3 For Business Value Only 4.00 Business Premier2 Theft+Loss Monthly VBPINSTL2 For Business Extra and Premier Only mins to 0800, 0845 & 0870 Monthly NGEO300M 0.00 Domestic Data Cap opt out Monthly CAPOFF Remove this product to add cap 117 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

118 Vodafone Red Small Business Solutions Roaming and International add-ons Charge (ex VAT) Add-on Charge Type SOC code 5.00 RestofWorldDataTraveller Optin Daily ROWDATAD international minutes Monthly INT10ROLL international minutes Monthly INT15ROLL international minutes Monthly INT20ROLL 5.00 Business Traveller Daily VBBTFOC Data Traveller 1GB Monthly 1GBHHWWX Data Traveller 2GB Monthly 2GBHHWWX 5.00 Vodafone Ireland Plus Monthly REDIPC11 NEW: 4G Red Line rental (ex VAT) Price plan description Price plan code Band Your Essentials plan comes with 250 mins, unlimited texts and 250MB of UK data R8HS2 Band Your Essentials plan comes with 500 mins, unlimited texts and 500MB of UK data R8HS5 Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R8HRB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R8HRB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R8HRB16 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R8HRV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R8HRV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R8HRVU Band Your Essentials plan comes with 250 mins, unlimited texts and 250MB of UK data R7GS2 Band Your Essentials plan comes with 500 mins, unlimited texts and 500MB of UK data R7GS5 Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R7GRB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R7GRB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R7GRB16 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R7GRV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R7GRV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R7GRVU Band Your Essentials plan comes with 500 mins, unlimited texts and 500MB of UK data R6FS5 Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R6FRB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R6FRB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R6FRB16 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R6FRV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R6FRV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R6FRVU Band Your Essentials plan comes with 500 mins, unlimited texts and 500MB of UK data R5ES5 Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R5ERB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R5ERB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R5ERB16 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R5ERB40 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R5ERV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R5ERV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R5ERVU Band Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

119 Vodafone Red NEW: 4G Red Line rental (ex VAT) Price plan description Price plan code Band Your Essentials plan comes with 500 mins, unlimited texts and 500MB of UK data R4DS5 Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R4DRB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R4DRB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R4DRB16 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R4DRB40 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R4DRV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R4DRV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R4DRVU Band Your Essentials plan comes with 500 mins, unlimited texts and 500MB of UK data R3CS5 Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R3CRB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R3CRB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R3CRB16 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R3CRV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R3CRV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R3CRVU Band Your Essentials plan comes with 500 mins, unlimited texts and 500MB of UK data R2BS5 Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R2BRB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R2BRB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R2BRB16 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R2BRB40 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R2BRV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R2BRV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R2BRVU Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R1ARB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R1ARB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R1ARB16 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R1ARB40 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R1ARV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R1ARV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R1ARVU Band Your Extra plan comes with unlimited mins, unlimited texts and 1GB of UK data R0XRB1 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R0XRB4 Band Your Extra plan comes with unlimited mins, unlimited texts and 16GB of UK data R0XRB16 Band Your Extra plan comes with unlimited mins, unlimited texts and 4GB of UK data R0XRB40 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 8GB of UK data R0XRV8 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 32GB of UK data R0XRV32 Band Your Entertainment plan comes with unlimited mins, unlimited texts and 60GB UK data R0XRVU Band 0 Data Share Line rental (ex VAT) Price plan description Price plan code 0.00 Data Share SIM EBURSSIM 119 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

120 Vodafone Red 4G add-ons Charge (ex VAT) Add-on Charge Type SOC code Extra 15GB data (monthly) Monthly EXT15GB 5.00 Extra 1GB data (monthly) Monthly EX1GB 8.33 Extra 2GB data (monthly) Monthly EX2GB international text msgs Monthly YPLISMS5A MMS Monthly YPLMMS mins to 0800, 0845 & 0870 Monthly NGEO300M Red Roaming and International add-ons Charge (ex VAT) Add-on Charge Type SOC code international minutes Monthly INT10ROLL international minutes Monthly INT15ROLL international minutes Monthly INT20ROLL international minutes Monthly INT20ROLL 4G Red SIMO plans 12M Line rental (ex VAT) Price plan description Price plan code 7.92 Your Essentials plan comes with 250 mins unlimited texts and 250MB of UK data 2O25S2R Your Essentials plan comes with 500 mins unlimited texts and 500MB of UK data 2O50S5R Your Essentials plan comes with 1000 mins unlimited texts and 1GB of UK data 2O10S1GR Your Essentials plan comes with 500 mins unlimited texts and 5GB of UK data 2O50S5GR Your Essentials plan comes with 500 mins unlimited texts and 10GB of UK data 2O50SXGR Your Red Extra plan comes with unlimited mins unlimited texts and 2GB of UK data 2OUOS2GR Your Red Extra plan comes with unlimited mins unlimited texts and 4GB of UK data 2OU0S4GR Your Red Entertainment plan comes with unlimited mins unlimited texts and 8GB of UK data 2OU0S8GR Your Red Entertainment plan comes with unlimited mins unlimited texts and 16GB of UK data 2OU016GR Your Red Entertainment plan comes with unlimited mins unlimited texts and 20GB of UK data 2OU020GR Your Red Entertainment plan comes with unlimited mins unlimited texts and 40GB of UK data 2OU040GR 9.58 Your Essentials plan comes with 250 mins unlimited texts and 250MB of UK data 1O25S2R Your Essentials plan comes with 500 mins unlimited texts and 500MB of UK data 1O50S5R Your Essentials plan comes with 1000 mins unlimited texts and 1GB of UK data 1O1X1GR Your Essentials plan comes with 500 mins unlimited texts and 5GB of UK data 1O5O5GR Your Essentials plan comes with 500 mins unlimited texts and 10GB of UK data 1O50SXR Your Red Extra plan comes with unlimited mins unlimited texts and 2GB of UK data 1OUS2GR Your Red Extra plan comes with unlimited mins unlimited texts and 4GB of UK data 1OUS4GR Your Red Extra plan comes with unlimited mins unlimited texts and 8GB of UK data 1OUS8GR Vodafone Red Sharer 4G Line rental (ex VAT) Price plan description Price plan code Vodafone 4G RED Sharer - 2GB Ultrafast mobile internet RESH4G2GB Vodafone 4G RED Sharer - 3GB Ultrafast mobile internet RESH4G3GB Vodafone 4G RED Sharer - 4GB Ultrafast mobile internet RESH4G4GB 120 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

121 Vodafone Red Vodafone Red Sharer 3G Line rental (ex VAT) Price plan description Price plan code Vodafone 3G RED Sharer RESH3G0GB Vodafone 3G RED Sharer - 1GB mobile internet RESH3G1GB Vodafone Red Sharer 4G with Express User 12M Line rental (ex VAT) Price plan description Price plan code Vodafone 4G RED Sharer with One Net Express User - 2GB Ultrafast mobile internet 1NET42USH Vodafone 4G RED Sharer with One Net Express User -3GB Ultrafast mobile internet 1NET43USH Vodafone 4G RED Sharer with One Net Express User - 4GB Ultrafast mobile internet 1NET44USH Vodafone Red Sharer 3G with Express Lead 12M Line rental (ex VAT) Price plan description Price plan code Vodafone 3G RED Sharer with One Net Express Lead - 1GB mobile internet 1NET31LSH Vodafone Red Sharer 3G with Express User 12M Line rental (ex VAT) Price plan description Price plan code Vodafone 3G RED Sharer with One Net Express User - 0GB mobile internet 1NET30USH Vodafone 3G RED Sharer with One Net Express User - 1GB mobile internet 1NET31USH Vodafone Red Sharer 3G and 4G add-ons Line rental (ex VAT) Add-on SOC code 5.00 Data Share Additional 1GB RS_1GB Data Share Additional 2GB RS_2GB Data Share Additional 3GB RS_3GB Data Share Additional 5GB RS_5GB Data Share Additional 10GB RS_10GB Data Share Additional 20GB RS_20GB Data Share Additional 50GB RS_50GB Data Share Additional 100GB RS_100GB 1, Data Share Additional 250GB RS_250GB 2, Data Share Additional 500GB RS_500GB 5, Data Share Additional 1000GB RS_1000GB international text msgs YPLISMS5A MMS YPLMMS mins to 0800, 0845 & 0870 NGEO300M - RED Share DEPUTY RS_DEPUTY - RED Share Lead RS_LEAD - Data Share Euro Traveller DSCBASC9A 121 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

122 Vodafone Red Vodafone Red Sharer Mobile Broadband Line rental (ex VAT) Price plan description Price plan code Vodafone Red Sharer - 4G Mobile Broadband with 4GB Ultrafast mobile internet RS_MBB44G Vodafone Red Sharer - 3G Mobile Broadband with 2GB mobile internet RS_MBB32G Threshold Socs SOC code Add-on description Line rental (ex VAT) Additional information THR_250MB Sharer Threshold 250MB 0.00 THR_500MB Sharer Threshold 500MB 0.00 THR_1GB Sharer Threshold 1GB 0.00 THR_2GB Sharer Threshold 2GB 0.00 THR_3GB Sharer Threshold 3GB 0.00 THR_4GB Sharer Threshold 4GB 0.00 THR_5GB Sharer Threshold 5GB 0.00 THR_8GB Sharer Threshold 8GB 0.00 THR_10GB Sharer Threshold 10GB 0.00 Notification thresholds Only, refer to product catalogue for more detail THR_20GB Sharer Threshold 20GB 0.00 THR_50GB Sharer Threshold 50GB 0.00 THR_75GB Sharer Threshold 75GB 0.00 THR_100GB Sharer Threshold 100GB 0.00 THR_125GB Sharer Threshold 125GB 0.00 THR_150GB Sharer Threshold 150GB 0.00 Capping Threshold Socs SOC code Add-on description Line rental (ex VAT) Additional information CAP_250MB Sharer Threshold 250MB CAP 0.00 CAP_500MB Sharer Threshold 500MB CAP 0.00 CAP_1GB Sharer Threshold 1GB CAP 0.00 CAP_2GB Sharer Threshold 2GB CAP 0.00 CAP_3GB Sharer Threshold 3GB CAP 0.00 CAP_4GB Sharer Threshold 4GB CAP 0.00 CAP_5GB Sharer Threshold 5GB CAP 0.00 CAP_8GB Sharer Threshold 8GB CAP 0.00 CAP_10GB Sharer Threshold 10GB CAP 0.00 Capping thresholds Only, refer to product catalogue for more detail CAP_20GB Sharer Threshold 20GB CAP 0.00 CAP_50GB Sharer Threshold 50GB CAP 0.00 CAP_75GB Sharer Threshold 75GB CAP 0.00 CAP_100GB Sharer Threshold 100GB CAP 0.00 CAP_125GB Sharer Threshold 125GB CAP 0.00 CAP_150GB Sharer Threshold 150GB CAP Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

123 Vodafone Red Other Bar Socs SOC code Add-on description Line rental (ex VAT) Additional information BT_CAP Businesstraveller CAP 0.00 WT_CAP Worldtraveller CAP 0.00 ET_CAP Eurotraveller CAP 0.00 Capping thresholds Only, refer to product catalogue for more detail EBUBARSG EBU Bar SOFTGPRS 0.00 Soc applied if user is barred by Leader on account Thresholds SOC code Add-on description Line rental (ex VAT) Additional information _DAY Notification Daily 0.00 to be added if notifications, need to add address against ctn and customer can't opt out of SMS _PER Notify Per Message 0.00 messages, refer to product catalogue for more detail Calling Service Numbers from 1 July 2015 Changes for customer on Vodafone Red Sharer Plans Telephone numbers starting 08, 09 and 118 are called service numbers, and are also commonly known as non-geographic numbers. These numbers are often provided by organisations such as banks, travel agencies or Government departments, for their end customers or users to call them on. From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged. These changes are designed to make the cost of calls clearer, and are being communicated through a campaign called UK Calling. More information is available at Changes to numbers beginning 0800 and 0808 (Freephone) Freephone numbers starting 0800 or 0808, which are generally already free from landlines, will be free to call from mobile phones from 1 July After that date, it ll be free to call any number starting 0800 or 0808 from your Vodafone phone. Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are premium rate service numbers; while those beginning 118 are directory enquiry numbers. From 1 July 2015, the cost of calling these numbers will be split into two parts: The access charge This is the cost of connecting your call to our network. Each Vodafone Price Plan will now include an Access charge (pence per minute), which will appear on your monthly bill. The service charge This is the rest of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p a minute, the organisation you are calling might say: Calls cost 20p per minute, plus your phone company s Access charge. The total call cost will then be the sum of your Access charge plus the destination organisation s Service charge. Changes to numbers beginning 084, 087, 09 and 118 Pricing for Vodafone Red Sharer Plans Customers For calls by Vodafone RED Sharer plans customers to 0800 and 0808 (Freephone) the cost of these calls will be Free. For calls by Vodafone RED Sharer plans customers to service numbers beginning 084, 087, 09 or 118, an Access charge will apply. The Access charge will be 10p (ex VAT). 123 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

124 Business Price Plans Business Price Plans Business Plans Overview Our Business caller plans are ideal for customers who want to have a lower line and pay for what they use. Price Plan Features Business Caller Plus Low monthly commitment Commercial Caller Plus Cheaper calls to: Other mobiles in your company on the same plan Up to ten of your office landlines. Company Caller Plus An unlimited number of calls at no extra charge to: Other mobiles in your company on the same plan Up to ten of your office landlines Up to 60 mins per call: 8p per min after that. Target Customers users 124 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

125 Business Price Plans Price Plans Price Plans Line Rental 12m Price plan code 24m Company Caller Plus VSZ581 VSZ582 Commercial Caller Plus VSZ577 VSZ578 Business Caller Plus VSZ573 VSZ574 Add-Ons 4G Advance Line Rental 2GB GB GB Data Add-on Standard Data 500MB High 5GB Standard Data BlackBerry BIS Vodafone Plus BlackBerry BES Added Value Bundle Inclusive Data Number of Texts Pack Monthly Fee Sharetime Text MB Sharetime Text MB Sharetime Text MB 1, Sharetime Text MB 2, Sharetime Text 5000 (no inclusive data) N/A 5, Sharetime Text 7500 (no inclusive data N/A 7, Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

126 Vodafone Add-ons Vodafone 4G Advance add-ons Line rental (ex VAT) Add-on SOC code Price plans avalible G Advance 2GB 4G2GBADV Business Sharer G Advance 4GB 4G4GBEBU Business Sharer G Advance 10GB 4G10GBEBU Business Sharer G Advance 2GB 4G2GBEBO G Advance 4GB 4G4GBEBO G Advance 10GB 4G10GBEBO Total Business, Business Caller, Commercial Caller, Business Choice Total Business, Business Caller, Commercial Caller, Business Choice Total Business, Business Caller, Commercial Caller, Business Choice BES 10 add-ons BES 10 Corporate add-ons For Vodafone Business Sharer & Red 3G 9without a 4G add-on) Line rental (ex VAT) Add-on SOC code Out of bundle (ex/vat) BES10 1GB 1BES10 as per price plan added to BES10 2GB 2BES10 as per price plan added to BES10 5GB 5BES10 as per price plan added to For Commercial Caller, Total Business and Business Choice (without a 4G add-on) Line rental (ex VAT) Add-on SOC code Out of bundle (ex/vat) BES10 1GB 1BES10VVT 4.25/250MB BES10 2GB 2BES10VVT 4.25/250MB BES10 5GB 5BES10VVT 4.25/250MB Red 4G, Red 3G with 4G-Ready add-on and One Net Business Line rental (ex VAT) Add-on SOC code 3.00 BES10 Standard standalone BESSTD 126 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

127 Vodafone Add-ons BES 10 Regulated add-ons For Vodafone Business Sharer and Vodafone Red 3G (without a 4G add-on) Line rental (ex VAT) Add-on SOC code Out of bundle (ex/vat) BES 10 Regulated 1GB 1BESRG as per price plan added to BES 10 Regulated 2GB 2BESRG as per price plan added to BES 10 Regulated 5GB 5BESRG as per price plan added to For Business Sharer and Vodafone Red (3G) plans that have BIS built-in Line rental (ex VAT) Add-on SOC code Out of bundle (ex/vat) BES 10 Regulated 1GB 1BESRGBI as per price plan added to BES 10 Regulated 2GB 2BESRGBI as per price plan added to BES 10 Regulated 5GB 5BESRGBI as per price plan added to For Commercial Caller, Total Business and Business Choice without a 4G add-on Line rental (ex VAT) Add-on SOC code Out of bundle (ex/vat) BES 10 Regulated 1GB 1BESRGVVT 4.25/250MB BES 10 Regulated 2GB 2BESRGVVT 4.25/250MB BES 10 Regulated 5GB 5BESRGVVT 4.25/250MB For Commercial Caller, Total Business and Business Choice that have BIS built-in Line rental (ex VAT) Add-on SOC code 9.00 BES10 Regulated Enabler Addon BESOPT For Red 4G, plans with a 4G add-on and One Net Business Line rental (ex VAT) Add-on SOC code 9.00 BES10 Regulated Enabler Addon BESREG 127 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

128 Business Price Plans Business price plans, cost and information Voice calls, Internet and Messaging within the UK from UK Mobiles Type/Information Rate Calls to Channel Islands or Isle of Man numbers 37.5p Texts to Channel Islands or Isle of Man numbers Intra-company calls to mobiles/landlines on Company Caller Plus Intra-company calls to mobiles/landlines on Commercial Caller Plus Intra-company calls to mobiles/landlines on Business Caller Plus UK text message/mms UK Long Text/MMS Video/MMS Postcard Domestic GPRS (min usage & increments apply) Out of Bundle usage on 500MB 5GB add-on Call returns via Voic Roaming MMS not inclusive in added value bundles 15p Free (10 landlines only) 4.5ppm 8ppm 15p/33.33p 15p/51p/30.6p 2 per MB First 10MB free then 5.00 per 250MB Fair Usage Standard mobile rate See roaming page Standard rate The only differences between the options are line rental and the Wi-Fi allowance. Non-Geographic Numbers These aren t usually included in your plan s monthly minute allowance. Normally starting with 08, non-geographic numbers are often helplines for organisations like banks, insurance companies, utilities and charities. Description Non-geographic numbers starting 0800 or 0808 Non-geographic numbers starting 0500 Non-geographic numbers starting 084, 087 Charity numbers Radio-paging services (starting 076) Personal numbering services (starting 070) Call forwarding services (e.g , 07755) Cost Free 17p (exc. VAT) a minute (one-minute minimum call charge) 10p (exc. VAT) a minute plus a service charge* (one-minute minimum call charge) Free 42.5p (exc. VAT) a call 55.34p (exc. VAT) a minute (one-minute minimum call charge) 29.7p (exc. VAT) a minute (one-minute minimum call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at International Calls Calls to Europe Calls to USA/Canada Calls to ROW Text message sent from the UK to any worldwide destination is charged at Cost 12p (4.2p min charge) 12p (4.2p min charge) 30p (4.2p min Charge) 29.17p per text 128 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

129 Business Price Plans Premium Rate Numbers Premium rate numbers usually start with 09. They re primarily used for information services, but can often be used for chat lines or voting on TV shows like Strictly Come Dancing. Prefix of telephone number Cost Premium rate services (starting 09) Voice short codes. These are usually 5-7 numbers long and used for TV or radio shows, competition lines and information services. The service provider will let you know the cost of the call. 10p (exc VAT) a minute plus a service charge of 80p per minute* (oneminute minimum call charge) Free to 2 per minute (one-minute call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Directory Enquiries (DQ) If you need to call Directory Enquiries to find a number, there are different price options: Description Cost Calls to Vodafone s preferred directory enquiries number ( ) Calls to other directory enquiries numbers (118) 10p (exc VAT) a minute plus a service charge of 80p per minute* (oneminute minimum call charge) 10p (exc VAT) a minute plus a service charge of 80p per minute* (oneminute minimum call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

130 Business Price Plans Calls, Texts and Data Outside the UK Vodafone divides the world into zones which carry different charges. As zones, countries and charges change from time to time, please check Vodafone s website before travelling at vodafone.co.uk/workingabroad. Region Making a call to another country Receiving a call from another country Text message Data including mobile broadband Picture message Europe Zone p a min 3.63p a min 4.3p a text 14.55p per MB 14.5p per Picture Message Europe Zone 2 (Unregulated Europe) 20.42p a min 5.95p a min 6.8p a text 38.29p per MB 37p per Picture Message Asia Pacific 70p a Min Preferred Networks 90p a Min Non Preferred Networks 50p a min 35p a Text plus the UK text message rate 3 per MB for the first 5MB, then 15 per 5MB thereafter 37p per Picture Message USA & Canada 85p a Min Preferred Networks 125p a Min Non Preferred Networks 75p a min 35p a Text plus the UK text message rate 3 per MB for the first 5MB, then 15 per 5MB thereafter 37p per Picture Message Rest of World Zone 1 125p a Min Preferred Networks 125p a Min Non Preferred Networks 100p a min 35p a Text plus the UK text message rate 3 per MB for the first 5MB, then 15 per 5MB thereafter 37p per Picture Message Rest of World Zone 2 200p a Min Preferred Networks 150p a min 50p a Text plus the UK text message rate 6 per MB for the first 5MB, then 30 per 5MB thereafter 37p per Picture Message In Europe Zone 1 and Europe Zone 2 Vodafone will charge Customer for the calls Customer makes in one second increments with a 30 second minimum call charge. All calls Customer receives are charged per second. In Asia Pacific and Rest of the World 1 Vodafone will charge Customer for the calls Customer makes in Minimum charge of 60 seconds and then 30 Second Increments and receives in per second increments with a 5p minimum call charge. In USA & Canada Vodafone will charge Customer for the calls Customer makes and receives in one minute increments with a one minute minimum call charge. Rest of World Zone 2 Vodafone will charge Customer for the calls Customer makes in one minute increments with a one minute minimum call charge. For receiving calls, Vodafone will charge Customer in increments (depending on Customer s price plan) with a minimum call charge. Premium rate and satellite calls are excluded and additional charges (including network handling fees) may apply. If Vodafone is charged an admin fee from a foreign network operator for Customer to receive a text, Vodafone will pass this charge to Customer. List of Countries by Zone: Europe Zone 1: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (inc. Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal (inc. Madeira), Republic of Ireland, Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden. Europe Zone 2: Albania, Bosnia and Herzegovina, Faroe Islands, Guernsey, Isle of Man, Jersey, San Marino, Switzerland, Turkey. USA & Canada Asia Pacific: Australia, New Zealand, Singapore, South Africa, Taiwan, Thailand. Rest of World Zone 1: All other countries. Rest of World Zone 2: Andorra, Greenland, Lebanon, Libya, Uzbekistan. 130 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

131 Business Price Plans Calling Service Numbers from 1 July 2015 Changes for customer on Vodafone Red Sharer Plans Telephone numbers starting 08, 09 and 118 are called service numbers, and are also commonly known as non-geographic numbers. These numbers are often provided by organisations such as banks, travel agencies or Government departments, for their end customers or users to call them on. From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged. These changes are designed to make the cost of calls clearer, and are being communicated through a campaign called UK Calling. More information is available at Changes to numbers beginning 0800 and 0808 (Freephone) Freephone numbers starting 0800 or 0808, which are generally already free from landlines, will be free to call from mobile phones from 1 July After that date, it ll be free to call any number starting 0800 or 0808 from your Vodafone phone. Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are premium rate service numbers; while those beginning 118 are directory enquiry numbers. From 1 July 2015, the cost of calling these numbers will be split into two parts: The access charge This is the cost of connecting your call to our network. Each Vodafone Price Plan will now include an Access charge (pence per minute), which will appear on your monthly bill. The service charge This is the rest of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p a minute, the organisation you are calling might say: Calls cost 20p per minute, plus your phone company s Access charge. The total call cost will then be the sum of your Access charge plus the destination organisation s Service charge. Changes to numbers beginning 084, 087, 09 and 118 Pricing for Vodafone Red Sharer Plans Customers For calls by Vodafone RED Sharer plans customers to 0800 and 0808 (Freephone) the cost of these calls will be Free. For calls by Vodafone RED Sharer plans customers to service numbers beginning 084, 087, 09 or 118, an Access charge will apply. The Access charge will be 10p (ex VAT). 131 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

132 Mobile Broadband Mobile Broadband Vodafone Mobile Broadband Customers can check s or browse their favourite sites using mobile broadband on the go. Target Customers 1 to 100+ users 132 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

133 Mobile Broadband UK Price Plans Price Plans UK Data allowance 24m Line Rental (ex.vat) Wi-Fi allowance Code 1GB GB D4MP1H10 4G Mobile Broadband 3GB GB D24S3G15 10GB GB D24S1OG20 Mobile Broadband Roaming Mobile Broadband Data allowance 12m Line Rental (ex.vat) Company Caller Plus Commercial Caller Plus 5GB in UK 1GB in Europe. 2GB for WiFi 5GB in UK 200MB worldwide 2GB for WiFi Costs and Information Price Plan Type 12m Line Rental (ex.vat) 3G and 4G plans Business Continental and World Out of bundle UK usage European Roaming RoW Roaming Out of Bundle Minimum Usage in UK Out of bundle UK usage European Roaming RoW Roaming Out of Bundle Minimum Usage in UK Other Information Bundled data does not roll over each month Wi-Fi allowance is on BT Openzone 5.42 per 250MB 14.55p per MB cap 25 per day for 100MB 5.42 per 250MB 5p per MB 14.55p per MB cap 25 per day for 100MB 5p per MB If a customer exceeds their data allowance or utilises VoIP or Peer to Peer services when out of bundle, we may contact them to recommend an alternative price plan, ask to moderate their usage or limit their broadband speed. In extreme cases, such as illegal use, we may block or disconnect the customer. 133 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

134 Roaming and International Roaming and International Overview Stay connected to customers and colleagues whether you re working abroad or your colleagues are. Travelling for business no longer has to mean expensive bills for calls, texts or data. We have a range of solutions to offer the best value when using mobile devices abroad. Roaming and International options Vodafone World Rates Vodafone World Rates are the basic charges a customer pays when abroad. The countries are grouped into zones. Usage in Regulated Europe will cost no more than 13.82p to make a call, 3.63p to receive a call, 4.3p to send a text message and 14.55p per MB. Rates in our Europe Zone 2 will be higher. The data capping rate is within our Europe Zone and our Rest of the World Zone. Customers on standard data rates will receive a notification (if they are opted in to receive notifications) when they have used 80% and 100% of their monthly allowance. Once the cap is reached, customers won t be able to use mobile internet abroad for the rest of the monthly period unless they contact Vodafone. (This only applies if the customer has opted in to receive cap notifications). All handsets within a group must choose VF World Rates customers cannot mix and match with EuroTraveller and World Rates. Voic ), sending a text message and using mobile internet trigger the daily charge. There s no charge for receiving or answering calls or receiving texts. All handsets within a group must choose EuroTraveller customers cannot mix and match with EuroTraveller and World Rates. For a full list of counties in our Europe Zone please visit: Available on selected Mobile Broadband plans from 1 June Vodafone Eurotraveller Customers to use their UK minutes, texts and data in selected countries for just 5 per day and only on the days they use it. World Traveller countries: Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Serbia, Singapore, St. Kitts and Nevis, South Africa, St. Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, Uruguay and US Virgin Islands and USA. Vodafone Eurotraveller Vodafone EuroTraveller allows customers to use their UK price plan in our Europe Zone for just 3.00 a day (including VAT where applicable) or 2.50 a day in all EU VAT territories and only on the days they use it. Making calls (including 134 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

135 Roaming and International Vodafone Red and Red Sharer The following bundles are only applicable with Vodafone Red 3G, 4G and Red Sharer. Vodafone International Bundle Line Rental Vodafone International 4.17 Pay a monthly charge for reduced rates on international calls. 4.17p per minute to landlines and mobiles Canada, China, USA. 4.17p per minute to landlines and 12.5p per minute to mobiles Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, FYR Macedonia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Italy, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Nigeria, Norway, Poland, Portugal (including Azores and Madeira), Republic of Ireland, Romania, Russia, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain (including Balearic and Canary Islands), Sweden, Switzerland, Thailand, Turkey, Vatican City. 8.33p per minute to landlines and 16.67p per minute to mobiles Argentina, Bahamas, Bermuda, Brazil, Egypt, Ghana, Iraq, Israel, Jamaica, Kenya, Korea South, Kuwait, Lebanon, Malaysia, Pakistan, Philippines, Saudi Arabia, Sri Lanka, Taiwan, Trinidad and Tobago, Ukraine, United Arab Emirates, Zimbabwe. 25p a minute to landlines and mobiles All other countries, excluding Cuba, the Channel Islands and Isle of Man (these are not included in Vodafone International). All prices are excluding VAT with a one minute minimum call charge. 100 International text messages Bundle Line Rental 100 International text messages p per text message out of bundle Vodafone Call Abroad Bundle 75 mins 125 mins 200 mins Minutes to call International numbers Out of bundle use charged at 83ppm for calls to EU and 1.25 per minute for calls to ROW in per minute increments. Bundles are 30-day rolling. Vodafone Rest of World Data Traveller Bundle Data Traveller Daily RoW opt-in 5 for 25MB in RoW. Charged when customer uses data in RoW. Daily add-on charge only occurs when data is used abroad. RoW out of bundle rate is 3 a MB up to 5MB, then 15 for every 5MB thereafter. Calendar day is midnight to midnight UK GMT/BST. Data Traveller does not work in our Rest of World Zone 2. Vodafone Rest of World Data Traveller Bundle Daily Fee Data Traveller 5.00 Customers to use their UK minutes, texts and data in selected countries for just 5 per day and only on the days they use it. World Traveller countries: Anguilla, Antigua and Barbuda, Aruba, Australia, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Egypt, El Salvador, Ghana, Grenada, Guyana, Haiti, India, Jamaica, New Zealand, Panama, Qatar, St. Kitts and Nevis, South Africa, St. Lucia, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands and USA Making calls (including voic ), sending a text message and using mobile internet trigger the daily charge (there is 50kb grace usage before the 5 charge is triggered). There is no charge for receiving or answering calls or receiving texts. WorldTraveller only includes calls and texts back to the UK and the country the customer is roaming in. Calls to any other country will be charged at standard international rates. For more details please visit: Available on selected Mobile Broadband plans from 1 June Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

136 Roaming and International Vodafone Business Sharer Bundles The following bundles are only applicable with Vodafone Red 3G, 4G and Red Sharer. International Voice Bundles International Calls from UK to: Monthly Cost Cost per minute Cost without bundle Europe p 17p USA & Canada p 17p Rest of World p 65p Rest of World Data Bundle Bundle 10MB 50MB 200MB RoW Roaming Can only be added to a Data add-on See vodafone.co.uk for out of bundle charges. Not compatible with Data Traveller. Please note: data will be pro-rated if the add-on is added mid-month. International Rest of World Data Traveller Bundle Data Traveller Daily RoW opt-in 5 for 25MB in RoW. Charged when customer uses data in RoW. 5 for 25MB outside of Europe. Daily add-on charge only occurs when data is used abroad. RoW out of bundle rate is 3 a MB up to 5MB, then 15 for every 5MB thereafter. Calendar day is midnight to midnight UK GMT/BST. Mobile Broadband The following bundles are only applicable with Mobile Broadband. Mobile Broadband Daily Continental Daily Continental Opt-In Per 100MB per day Option Option Opt-in only. Provides 100MB per day in Vodafone European footprint. Available from 1 June Customers to use their UK minutes, texts and date in selected countries for just 5 per day and only on the days they use it. World Traveller countries: Australia, South Africa, Ghana, India, New Zealand, Egypt, Qatar, USA. From 15 June 2015 the following countries will be added to WorldTraveller: Anguilla, Antigua, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, El Salvador, Grenada, Guyana, Haiti, Jamaica, Panama, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands. Making calls (including voic ), sending a text message and using mobile internet trigger the daily charge (there is 50kb grace usage before the 5 charge is triggered). There is no charge for receiving or answering calls or receiving texts. WorldTraveller only includes calls and texts back to the UK and the country the customer is roaming in. Calls to any other country will be charged at standard international rates. 136 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

137 Roaming and International One Net Business The following bundles are only applicable with Vodafone One Net Business. Please note can only be sold with the Mobile Connection. Vodafone International Bundle Line Rental Vodafone International 4.17 Pay a monthly charge for reduced rates on international calls. Applicable to Mobile only lines, does not work with fixed phones. 4.17p per minute to landlines and mobiles. China. 4.17p per minute to landlines and 12.5p per minute to mobiles. Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, FYR Macedonia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Italy, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Nigeria, Norway, Poland, Portugal (including Azores and Madeira), Republic of Ireland, Romania, Russia, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain (including Balearic and Canary Islands), Sweden, Switzerland, Thailand, Turkey, Vatican City. 8.33p per minute to landlines and 16.67p per minute to mobiles Argentina, Bahamas, Bermuda, Brazil, Egypt, Ghana, Iraq, Israel, Jamaica, Kenya, Korea South, Kuwait, Lebanon, Malaysia, Pakistan, Philippines, Saudi Arabia, Sri Lanka, Taiwan, Trinidad and Tobago, Ukraine, United Arab Emirates, Zimbabwe. 25p a minute to landlines and mobiles. All other countries, excluding Cuba, the Channel Islands and Isle of Man (these are not included in Vodafone International). All prices are excluding VAT with a one minute minimum call charge. 100 International text messages Bundle Line Rental 100 International text messages p per text message out of bundle. Mobile Commercial Rules & Policies Disconnections - Buy Out Should a customer leave Vodafone Partner Services whilst in their contractual term they will be required to pay contractual charges for the remainder of their contract. As this is defined as Billed Revenue, the Partner will receive their percentage share of contractual payment that shall be used to recover any remaining outstanding Advance Payments of Commission. Payment will only be made providing the customer is invoiced the contractuals, if a Partner is invoiced contractuals on the customers behalf payment will not be made. Disconnections - Bad Debt If a customer disconnects through bad debt the revenue share will 1) cease to be paid on any account that we submit for Disconnection as a result of non-payment and, 2) be paid on Billed Revenue not cash collected unless continuation of service has been agreed by mutual consent of Vodafone Partner Services and the appropriate Partner. If a customer is disconnected for bad debt whilst there is remaining outstanding Advance Payments of Commission still to be recovered, the remaining outstanding amount will be clawed-back in full at point of Disconnection. If a bad debt is later recovered (including contractual obligations) by a Vodafone Partner Services third party debt collector Vodafone Partner Services will not pay any additional Commission on cash recovered. Out of Commitment Base We expect your Out of Commitment Base to be no greater than 15% of your total base. Should your Out of Commitment Base exceed this at the end of any given quarter then we reserve the right to withhold all revenue share payment on these connections for each following quarter until your Out of Commitment Base falls back below this threshold at the end of any subsequent given quarter. Mobile Broadband, SIMO and 30 day plan connections are excluded from this measurement. Churn We expect your Churn to be no greater than 14%. Churn is defined as the number of Disconnections (excluding migrations) divided by your average Managed Customer base over a three month period, multiplied by 4 to give an annualised figure that is expressed as a percentage. Should your Churn figure exceed 14% at the end of any given quarter then we reserve the right to withhold all revenue share payment on your Out of Commitment Base connections for each following quarter until your Churn figure falls back below this threshold. We will reinstate payment of Revenue Share in respect of your Out of Commitment Base for the quarter following the quarter in which it returns to below the 14%. Adding / Removing Bolt-Ons and Price plan Changes For all business advance models if you add a bolt-on to an existing mobile only connection within 30 days of either initial connection date or renewal activity you will receive an Advance Payment based on a 24 month tenure. If you add a bolt-on at any other point during the customer s term then no Advance Payment will be paid, you will receive revenue share monthly on the contracted MAF. A downward migration is classed as a change to a price plan with a lower line rental, or a change of service which has a detrimental impact on the ARPU of the account. For the avoidance of doubt, this includes removing any secondary subscription including UK and International Voice, , Text or Data bolt-ons. A customer can only downward price plan migrate in conjunction with a renewal where the contract is extended. A customer can only price plan migrate down one step of the ladder when recommitting via an In-Life Renewal unless written commercial approval is given. Secondary connections, text, data, bolt-ons, cannot be removed mid contract unless written commercial approval is given. In life customers on Mobile Broadband contracts cannot migrate downwards without prior commercial approval. This includes at point of in-life renewal. 137 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

138 Roaming and International Vodafone Migrations If you wish to migrate a customer any contractual obligations must be settled in full with the current Vodafone channel. This means that customers will start a new contract and standard renewal commercial terms will apply. Existing contract end dates cannot be mapped across channels. If you gain connections via a consolidation with prior commercial approval this will be treated as a standard migration i.e. you will be paid Commission in line with your chosen model as if the deal were a renewal. Should you lose connections via consolidation to another channel then you will be recompensed Fraud Where a customer has been disconnected for non-payment and has never paid a bill, Vodafone will deem that customer to have been fraudulently connected. For these disconnections, any revenue share paid, upfront advances, incentives and volume bonuses will be clawed back. In addition, through routine investigation or other means, where an active connection is suspected to be fraudulent, the Business Partner will provide a copy of the correctly completed contract and all relevant documentation for Vodafone to establish whether actual fraud occurred. Should this be found to be in order, then no further action will be taken. Should the Business Partner fail to comply with the request for documentation within 30 days of the request, all revenue share paid, upfront advances, incentives and volume bonuses will be clawed back. Where the requested documentation is submitted to Vodafone but is clearly found to be fraudulent (based on reasonable expectations of the Business Partner s employees or representatives to be able to identify fraud, rather than specific expertise), all revenue share paid, upfront advances, incentives and volume bonuses will be clawed back. Full details of any actual fraud will be made available to the Business Partner in order that they can review this and take appropriate correcting actions. Fraud will include but is not limited to: Amendments to a customer contract post signature that the customer is unaware of or has no record of. Forged or inappropriate signatures on documents. Obtaining blank copies of customer purchase orders or the like. Placing the customer on a contract term that the customer has not agreed to. Knowingly accepting connections that will have zero usage. No time limits shall apply to any commission clawback in relation to fraud. Vodafone reserves the right to claw back at any point where fraud is discovered. Non-Compliance As well as the above specific cases for clawback, all other customer disconnections within the first six months of connection may also be subject to clawback where it is shown that the Business Partner has not complied with credit checking and /or other operational procedures. Business Partners will be required to provide evidence of compliance by submitting copy contracts and proofs. Where no evidence of compliance is submitted or substantiated, any revenue share paid upfront advance, incentives and volume bonuses will be clawed back from the Business Partner. This does not affect Vodafone s right to audit contracts from time to time, as part of routine business procedures. Zero-Usage Clawback For Company Caller, Commercial Caller and Business Caller Price plan, Vodafone will monitor for any zero usage after connection. Where it is found that a price plan connection has no minutes or data usage, any upfront paid in respect of that connection (including any volume bonuses and incentives) will be clawed back from the Business Partner. Disconnect/Reconnect (D/R) Vodafone shall also clawback any revenue share paid, upfront advances, incentives and volume bonuses for any new connections where a D/R has been identified. A D/R is defined as an existing Vodafone customer who either: Disconnects the existing connection within 365 days before making a new connection or Disconnects the existing connection within 365 days after making a new connection. This applies to D/R within the same Vodafone billing base (e.g. ZYGO to ZYGO), or across Vodafone s various billing bases (e.g. Libra to ZYGO), and across all Vodafone s sales channels (i.e. Indirect to Indirect, or Direct to Indirect). Any Business Partner found to have deliberately encouraged the use of D/R on three or more occasions shall be subject to termination. For the purpose of this policy a customer who is ported out to another Network and subsequently ported back in to VF within 12 months will be defined as a Disconnect/Reconnect. 138 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

139 One Net Business Vodafone One Net Business Overview Vodafone One Net Business is the UK s first cloud-based service that fully integrates fixed, mobiles, desktop and tablet connectivity, through a single platform. This allows your customers to connect at any moment and through any device. What Makes One Net Business Unique? SIMPLE One provider and one contract for all your fixed and mobile phone requirements One number that appears to your customers whichever device you use One voic for all your devices. INTELLIGENT Make or take calls on any device, wherever you are Set fixed and mobile phones to ring simultaneously or sequentially Get your customers talking to the right person with hunt groups that automatically redirect calls to those available Monitor the availability of colleagues on their fixed or mobile phones. FLEXIBLE Easy self-service management through the online customer Portal New users, functionality and sites can be added virtually and quickly Individual users can manage their own calls and call profiles, whether in or out of the office, using the mobile application Quickly switch all calls to mobile phones or other business sites. INNOVATIVE Future-proof system with planned product roadmap of new features Ongoing virtual system upgrades - all the latest technology; no on-site disruption Ability to integrate One Net Collaboration with Microsoft Office 365 and Skype for Business Option to have One Net Voice plus business-grade Internet access (up to 90mb) through one simple Ethernet connection. RELIABLE A fully secure, hosted phone system located in Vodafone s core IP-based network Dedicated voice connectivity that is managed end-to-end and monitored 24/7 by Vodafone Ability to manage business continuity and reduce risk in your operations in case of unforeseen or external business disruption. 139 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

140 One Net Business New One Net Business Price Plans The pricing structure is based on three types of users: Office: a desk-based user with a Cisco IP Phone and a geographic number. This could also be a homeworker Mobile: Non-desk-based users, with a mobile device and a mobile number Complete: A user with both a fixed phone (and a geographic number) and a mobile device (with a mobile number). This user can also be a homeworker, with their fixed phone in their home location, Max 4 Homeworkers at any one location. Vodafone One Net Office Mobile Complete User type Fixed User Mobile User Mobile & Fixed User Monthly Fee - 5yrs Monthly Fee - 3yrs Monthly Fee - 2yrs Mobile, Landline, Freephone PPM Unlimited PPM Unlimited PPM Unlimited Unlimited Unlimited Internal Call & Voic Inclusive Inclusive Inclusive Inclusive Inclusive Inclusive Text - - PPT Unlimited PPT Unlimited Data (4G standard) GB 4GB 8GB - 2GB 4GB 8GB Monthly site charge 125 Installation charge 500 on a 2 year deal, inclusive on 3 and 5 years term There are three core price plans in the proposition: fixed, mobile and a combined fixed and mobile. When a customer purchases a combined plan of fixed and mobile, they can get a 5 discount (previously 10) on the total price of purchasing fixed and mobile separately. The discount does not apply to the PPM price plan. All the price options have internal calls and voic included, and the inclusive mobile data is 4G enabled by default. The price is an OPEX-based model and has a minimum term of 2, 3 or 5 years. Customers pay a monthly fee on a per-user basis for either a low rate of call minutes and mobile texts or an unlimited call minutes and mobile text allowance. Customers also get a 4G mobile data allowance with the monthly pay plan. Customers on a 2 year term need to pay an up-front fee of 500 for the site installation charge. The installation charge is included in the 3 and 5 year terms. All customers need to pay a monthly site charge of 125. The site installation charge is on a per-site basis and is the cost of delivering the site connectivity. This can be done through a dedicated DSL or FTTC connection or a Vodafone Ethernet connection. Additional charges apply for Ethernet. 140 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

141 One Net Business One Net Business - 4G Data Add - ons 4G Data Price (per month) 500MB Data GB Data GB Data GB Data GB Data All the data extras are 4G by default. The additional data range has been extended to include a bigger option (8GB data), and for all the other data bundles, we offer more data allowance at a lower price. Data bundles can be stacked together as multiples to create a bigger data bundle. Please note: You cannot add two of the same sized data bundles to an account i.e. two lots of 5GB data are not permitted, however, you can add a 5GB and 8GB data bundle. Roaming & International Add-ons Roaming & International EuroTraveller with Red (included with Red plans) EuroTraveller PPM (included in PPM plans) Price (per month) 2.50 per day 8p per min for calls back to UK, 2.50 per day otherwise* WorldTraveller (included in Red and PPM plans) 5.00 ROW DataTraveller 5.00 NI Caller Plus (available on Red plans) NI Caller Plus PPM (available on PPM plans) (Please see more details below) (Please see more details below) Call Abroad Call Abroad Call Abroad Call Abroad One Net NI Caller Plus Red and NI Caller Plus PPM are available for Mobile, Fixed and Complete customers based in Northern Ireland. The NI Caller Plus add-on s allows a customer using their phone, in the Republic of Ireland, access to preferential calling rates. For Red and PPM customers, calls to Mobiles are charged at 3ppm and Non- Geographic Numbers at 29ppm, when made if roaming in the Republic of Ireland. The details of all the roaming extras and standard price rates can be found at vodafone. co.uk/business/shop/phones-and-plans/working-abroad. * EuroTraveller PPM has no daily charge for calls back to the UK, but all such calls are charged at 8p per minute. SMS, data or calls made to a country within our Europe Zone or calls made from Europe to US/Canada, Popular Long Distance, Other Long Distance or Rest of World will trigger the 2.50 (ex VAT ) daily charge in addition to the pence per minute rates. Domestic Call Add-on Domestic Calls Price (per month) 300 minutes to 0845 and A monthly charge of 2.08 provides a 300 minute bundle of calls to cover 0845 and 0870 numbers. Alternatively, customers pay 2ppm access charge plus the service charge that varies based on the numbers customers are calling. Note for customers with the NI Caller Plus option, calls to 0845 and 0870 numbers, while roaming in the Republic of Ireland are charged at 29ppm. Please note: The 2ppm access charge will increase to 37.5ppm from 01 April Additional Service Add-ons Additional Services Term Price (Per month/day) Itemised Billing - Paper - per user 1.28 Business Insurance Damage Cover 6.00 Business Insurance Plus 9.00 Analogue/conf./FAX 24 month 36 month 60 month 5.00 One Net Conf Phone IP month One Net Conf Phone IP month Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

142 One Net Business Costs and Information The following prices apply to calls, texts and data that are outside of a customer s inclusive allowance or which are not included in their inclusive allowance. Call Type PPM (Pence Per Minute) Red Out of Bundle Internal Calls 0p 0p Voic 0p 0p Calls to Vodafone UK mobiles and UK landlines (starting 01,02,03) 1p Inclusive Calls to other UK mobiles 3p Inclusive International: Europe 6p 6p International: US/Canada 1p 1p International: Popular Long Distance 12p 12p International: Other Long Distance 35p 35p International: Rest of the world 50p 50p UK SMS 10p Inclusive UK MMS 31p 31p 0500/0800/0808 0p 0p 0870/0871/0872/0843/0844/0845 Premium Rate (starting 09) 2p a minute plus a service charge* (one-minute minimum call charge) 2p a minute plus a service charge* (one-minute minimum call charge) 2p a minute plus a service charge* (one-minute minimum call charge) 2p a minute plus a service charge* (one-minute minimum call charge) Calls to other directory enquires (118) UK and EU data usage 2p a minute plus a service charge* (one-minute minimum call charge) 12.77/GB * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at The 2p a minute is the access charge and this charge will be increasing to 37.5p a minute from 1 April 2016 For standard Europe regulated rates when not opted into EuroTraveller Red and EuroTraveller PPM, please see shop/phones-and-plans/working-abroad/index.htm UK customers who call to 0845/0870/0844/0871 numbers when made in the Republic of Ireland will be charged at 29ppm, as this is still considered roamed usage. Customers with the NI Caller Bolt-on will also be charged at this rate. The Ofcom regulatory changes do not apply to calls made in the Republic of Ireland. We are reducing two international call prices in order to be more market competitive: Calls to Europe are reducing from 8p to 6p Calls to USA/Canada reduce from 3p to 1p We have also changed non-geographic number charging to comply with Ofcom regulations. 142 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

143 One Net Business International Calls The following table shows the international calling zones for calls made in UK. International Calls Europe PPM (Pence Per Minute) 6p Breakdown Andorra, Azores, Canary Islands, Republic of Ireland, Gibraltar, Greece, Italy, Monaco, Portugal, Spain, Vatican City, Belgium, Denmark, France, Germany, Liechtenstein, Luxembourg, Netherlands, Sweden, Switzerland Albania, Bosnia, Croatia, Czech Republic, Estonia, Faroe Islands, Herzegovina, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Austria, Cyprus, Finland, Iceland, Norway. US/Canada 1p United States of America, Canada Popular Long-distance Other Long-distance 12p 35p Australia, New Zealand, Singapore, South Africa, Taiwan, Thailand, Hong Kong, Japan, Bangladesh, India, Pakistan, Sri Lanka, Turkey Israel, Palestine, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Egypt, Jordan, Lebanon, Syria Rest of World 50p Everywhere else Add-ons Extra Term One Net Business Extras Price (per month) One Net Fax, Conference, Analogue PPM 2yr 5.00 One Net Fax, Conference, Analogue PPM 3yr 5.00 One Net Fax, Conference, Analogue PPM 5yr 5.00 One Net Conf Phone IP6000 (includes 5 line rental) Total price reverts to 5 after 2 years One Net Conf Phone IP7000 (includes 5 line rental) Total price reverts to 5 after 2 years 2yr yr Additional Services 4G Advance 1GB (current plans) G Advance 2G (legacy plans) G Advance 4GB (legacy plans) Itemised Billing Paper Per user MMS mins to 084x and 087x 2.08 BIS APN N/A BES APN BES & 500MB Data BES & 1GB Data BES & 2GB Data Data Boost 500MB Data 2.50 Data Boost 1GB Data 5.00 Data Boost 2GB Data 8.34 Unlimited Texts (PPM only) Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

144 One Net Business Price Plans The following table shows the international calling zones for calls made in UK. Extra Term Price (per month) 1000 Landline mins (Conf.Only) 4.17 Roaming & International EuroTraveller EuroTraveller PPM Traveller Daily RoW Data Traveller 3.00 (inc.vat where applicable) per day 3.50 per day N/A N/A 10Mb Handheld Rest of World Roaming 15,00 50Mb Handheld Rest of World Roaming Mb Handheld Rest of World Roaming Vodafone International (see next page for details) International Text Messages 4.17 Changes for customers on Vodafone One Net Business Plans Telephone numbers starting 08, 09 and 118 are called service numbers, and are also commonly known as non-geographic numbers. These numbers are often provided by organisations such as banks, travel agencies or Government departments, for their end customers or users to call them on. From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged. These changes are designed to make the cost of calls clearer, and are being communicated through a campaign called UK Calling. More information is available at Changes to numbers beginning 0800 and 0808 (Freephone) Freephone numbers starting 0800 or 0808, which are generally already free from landlines, will be free to call from mobile phones from 1 July After that date, it ll be free to call any number starting 0800 or 0808 from your Vodafone phone. Changes to numbers beginning 084, 087, 09 and 118 Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are premium rate service numbers; while those beginning 118 are directory enquiry numbers. From 1 July 2015, the cost of calling these numbers will be split into two parts: The access charge This is the cost of connecting your call to our network. Each Vodafone Price Plan will now include an Access charge (pence per minute), which will appear on your monthly bill. The service charge This is the rest of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p a minute, the organisation you are calling might say: Calls cost 20p per minute, plus your phone company s Access charge. The total call cost will then be the sum of your Access charge plus the destination organisation s Service charge. Pricing for Vodafone One Net Business Plans Customers For calls by Vodafone One Net Business plans customers to 0800 and 0808 (Freephone) the cost of these calls will be Free. For calls by Vodafone One Net Business plans customers to service numbers beginning 084, 087, 09 or 118, an Access charge will apply. The Access charge will be 2p (ex VAT). Extra Term Price (per month) Internal calls FOC FOC Voic FOC FOC Local and National 1p INC UK Mobile: Vodafone 1p INC UK Mobile: Other 8p INC SMS 10p INC MMS 31p 31p Out of bundle/allowance data usage 5.42/250MB 5.42/250MB Video calling to any Vodafone UK mobile 30p 30p Video calling to other UK & international mobile networks 46.8p 46.8p International SMS 29.17p 29.17p 144 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

145 One Net Business International Calls International calls PPM Breakdown Europe 8p Andorra, Azores, Canary Islands, Republic of Ireland, Gibraltar, Greece, Italy, Monaco, Portugal, Spain, Vatican City, Belgium, Denmark, France, Germany, Liechtenstein, Luxembourg, Netherlands, Sweden, Switzerland US/Canada 3p United States of America, Canada Popular Long-distance 12p Australia, New Zealand, Singapore, South Africa, Taiwan, Thailand, Hong Kong, Japan, Bangladesh, India, Pakistan, Sri Lanka, Turkey Other Long-distance 35p Israel, Palestine, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Egypt, Jordan, Lebanon, Syria Rest of World 50p Everywhere else Vodafone International Extra For calls from Mobiles Only ( 4.17 ex. Vat per month) Price: Countries: 5p a minute to landlines and mobiles, 24p a text 5p a minute to landlines, 15p a minute to mobiles 10p a minute to landlines, 20p a minute to mobiles 30p a minute to landlines and mobiles China Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, FYR Macedonia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Italy, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Nigeria, Norway, Poland, Portugal (including Azores and Madeira), Republic of Ireland, Romania, Russia, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain (including Balearic and Canary Islands), Sweden, Switzerland, Thailand, Turkey, Vatican City Argentina, Bahamas, Bermuda, Brazil, Egypt, Ghana, Iraq, Israel, Jamaica, Kenya, Korea South, Kuwait, Lebanon, Malaysia, Pakistan, Philippines, Saudi Arabia, Sri Lanka, Taiwan, Trinidad and Tobago, Ukraine, United Arab Emirates, Zimbabwe All other countries Vodafone World Rates Vodafone World Rates are the basic charges a customer pays when abroad. The countries are grouped into zones. Usage in our Europe Zone 1 will cost no more than 13.82p to make a call, 3.63p to receive a call, 4.3p to send an SMS and 14.55p per MB. In our Europe Zone 2 will cost no more than 20.42p to make a call, 5.95p to receive a call, 6.8p to send an SMS and 38.29p per MB. Vodafone EuroTraveller Vodafone EuroTraveller allows customers to use their minutes, texts and data from their UK price plan in our Europe Zone. Making calls (Including Voic ), sending SMS and using mobile internet triggers a daily charge. There s no charge for receiving or answering calls or receiving texts. Prices are determined by whether the customer has a Red or PPM One Net Business Plan. Details of the bolt-on for EuroTraveller and its line rental are on the Extras page. For specific roaming charges please see: General Any data allowance or usage increment relates to use of all or part of the specified amount. Charges are correct at time of print. Unless Customer is on a 4G Ready or 4G plan, upload data speed will be limited to 8Mbps and download data speed will be limited to 10Mbps. Customer may use roaming services from other providers, but Customer acknowledges that any such use is outside this Agreement and shall not contribute to any Target Spend (where applicable). 145 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

146 One Net Business Non-Geographic Numbers These aren t usually included in your plan s monthly minute allowance. Normally starting with 08, non-geographic numbers are often helplines for organisations like banks, insurance companies, utilities and charities. Description Non-geographic numbers starting 0800 or 0808 Non-geographic numbers starting 0500 Non-geographic numbers starting 084, 087 Charity numbers Radio-paging services (starting 076) Personal numbering services (starting 070) Call forwarding services (e.g , 07755) Cost Free 17p (exc. VAT) a minute (one-minute minimum call charge) 10p (exc. VAT) a minute plus a service charge* (one-minute minimum call charge) Free 42.5p (exc. VAT) a call 55.34p (exc. VAT) a minute (one-minute minimum call charge) 29.7p (exc. VAT) a minute (one-minute minimum call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at International Calls Calls to Europe Calls to USA/Canada Calls to ROW Text message sent from the UK to any worldwide destination is charged at Cost 12p (4.2p min charge) 12p (4.2p min charge) 30p (4.2p min Charge) 29.17p per text Premium Rate Numbers Premium rate numbers usually start with 09. They re primarily used for information services, but can often be used for chat lines or voting on TV shows like Strictly Come Dancing. Prefix of telephone number Premium rate services (starting 09) Voice short codes. These are usually 5-7 numbers long and used for TV or radio shows, competition lines and information services. The service provider will let you know the cost of the call. Cost 37.5p (exc VAT) a minute plus a service charge* (one-minute minimum call charge) Free to 2 per minute (one-minute call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Directory Enquiries (DQ) If you need to call Directory Enquiries to find a number, there are different price options: Description Calls to Vodafone s preferred directory enquiries number ( ) Calls to other directory enquiries numbers (118) Cost 37.5p (exc VAT) a minute plus a service charge of 80p per minute* (oneminute minimum call charge) 37.5p (exc VAT) a minute plus a service charge* (one-minute minimum call charge) * A service charge also applies for calls to numbers starting 084, 087, 09 or 118, as advertised by the organisation offering the service (such as your bank or travel agent). More information is available at Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

147 Internet over Ethernet Overview Customers can now run One Net Business voice and their business broadband over the same single Ethernet circuit, and all from a single supplier Vodafone. The Ethernet service uses a 100mb pipe, which previously only carried voice traffic. We ve now segmented it so that it can carry both voice and internet service. The pipe is split as follows: 1. Up to 10MB (10%) of the circuit is totally protected for the voice service 2. Up to 90MB is available bandwidth for the customer to use for company Internet access. They can buy bandwidth in portions of 10MB. Target Customers 40 or more users Internet Over Ethernet Pricing Ethernet circuit prices are grouped into Bandings. The bandings reflect: If the connection is completely owned end to end by Vodafone (Band 1) or whether it needs BT to provide some of the circuit The distance (Bands 2 to 6). Price Plan Access Monthly Ethernet Line Fee With the Service Charge Band Band Band Band Band Band 6 1, , Please note: customers signing up for 3-5 years will not pay the 2500 install fee. Internet Access Pricing Pricing varies dependant on bandwidth required for Internet access Customers can select up to a 90MB 2 x Burst options are also available these can be selected at point of sale* Existing customers who have VF Ethernet on One Net will be able to add internet access. If it s a BT circuit that we have used then they won t. Please check with your VF Sales Specialist who will have the details. Internet Access Monthly Charge 10mb mb mb mb mb mb mb mb mb mb Mb burst to 20Mb* Mb burst to 40Mb* * Burst options allow customers to go above their designated bandwidth for example 20MB up to 40MB. Please note: these upper limits are NOT Guaranteed all the time. 147 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

148 Internet over Ethernet Additional info Vodafone One Net Business Commercial Rules & Policies Customer / Site Size Minimum order size should be 10 non PPM users. Please discuss small opportunities with your Sales Specialist. Maximum size determined by technical parameters. Please refer to Solution Specialist. Price Plans Partners should sell latest available Price plan only. Unfortunately you cannot mix & match latest & legacy price plans. Customer Re-Sign Eligibility The windows to re-sign your existing One Net Business customers & retain on One Net Business are as follow: 24m ONB contracts 75 days from contract end 36m contracts 75 days from contract end 60m contracts Extension available from month 48 Please see One Net Business renewals process for further details Adding additional users New users being added can have a 24, 36 or 60 month term within the same tariff set as the initial contract. 24 Months must be taken as a minimum. One Net Business HW charges Unless you are a Solutions Pioneer you will be invoiced for ONB fixed IP equipment. Please refer to HW charging communication for key rules & process timings. All required equipment for One Net Business must be supplied by Vodafone. The Partner will not be charged for faulty equipment. If the customer wishes to upgrade their desk phone to a higher priced device (I.e. Cisco 525) then they will be charged 75 directly onto their bill. Partners will be charged the price of the standard device. For office moves the new router (always required to test the connectivity) will be built into the price to the Customer. Once the customer has reached their minimum contract term / commitment date, the cost of the equipment has been covered and at that point they own the equipment. Office Moves The following charges apply to all One Net Business customers using DSL and FTTC: 1-25 fixed users fixed users These charges do not attract revenue share. If the customer has an Ethernet circuit, due to the large costs involved in moving Ethernet customers, the customer will be charged the Ethernet install fee ( 2,500) on top of the standard office move pricing. In addition to this if the customer has served less than 12m on their current Ethernet Circuit they will be charged pro-rata up to month 12 as a minimum term. E.g. customer who has served 6m on current circuit would be charged: 2500 Applicable standard office move charge 6m x Ethernet line rental. Exceptions to charges may be considered as part of a resign and subject to commercial approval. One Net Collaboration Overview Another part of our innovative service that can help give customers the edge is Vodafone One Net Collaboration. It allows customers to use Microsoft Office 365 and Skype for Business as a fully-integrated part of their communications, giving them a range of tools that help enhance their productivity and teamwork. Place and receive calls securely from virtually anywhere Missed calls could be a thing of the past. Make and take calls from your desktop, smartphone or tablet and connect with any phone, desktop or Skype user around the world using your internet, network and data plans. Using your softphone, your laptop is your work phone No need to reach for a separate phone and search for contacts call with a single click from your desktop or laptop using your work number. Communicate however you like Check your colleagues availability in real-time, and then make a voice call, a video call, or send an instant message for fast and natural communications that suit you. Extensive set of voice services No scrambling around trying to find the right conference line number users can easily set up conference calls as well as edit and share documents on the move. If you need to bring someone onto a call an expert or a colleague from a different department you can just drag and drop. Call the author of a document Forget about looking up numbers or leaving messages; you can collaborate straightaway. With a single click, you can talk to the authors of Word, PowerPoint and Excel documents, while still viewing the document. Answer s with a call Without s piling up in your inbox, if you ve received an and want to discuss it straightaway just click on the sender s name and you re connected. 148 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

149 Cloud Products Vodafone Secure Device Manager (VSDM) Overview Powerful, simple-to-use device management for smartphones & tablets. Ever increasing numbers of customers are taking full advantage of smartphones and tablets to access their company and information. The challenge is to keep the data on these devices secure. To help, we ve created Vodafone Secure Device Manager, a powerful yet simple and flexible solution that supports Apple ios, Android, Windows, Symbian and BlackBerry devices. There are 4 main features: 1. Mobile Device Management Extend IT security policies to mobile deployments Enable access to enterprise services and resources Configure device settings and policies through profiles Assign profiles based on device, ownership or organisational group View and report all mobile assets and policies Create Terms of Use based on device ownership type Agnostic platform supports most smartphone and tablet Operating Systems. 2. Mobile Management Control and configure access to the account Enables secure corporate access through the native client on Apple, Android and Windows devices In BYOD use a secure, containerised client providing complete separation of enterprise and personal data Supports integration with Microsoft Exchange 2003/2007/2010/2013, Lotus Notes, Novell GroupWise, Office365/BPOS and Google Apps infrastructures Policy management to enable white/blacklisting of devices by for example Operating Systems version or type that aren t compliant Enforce access control policies such as require device encryption, block compromised devices, deploy or revoke certificates, and discover and block unmanaged devices via Secure Gateway proxy model. 3. Mobile Application Management Comprehensive view of current apps and channel for distribution of new ones Create a custom enterprise application catalogue Manage enterprise, public and purchased applications Audit and inventory application status for individual users or pre-defined groups Create provisioning profiles for in-house application deployment: ios, Android & Windows Phone 8 Deploy internally developed applications and updates overthe-air. 4. Mobile Content Management Available for ios, Android and Windows Phone, allows you to access and share enterprise content securely Authenticate users, encrypt transmitted documents, disable access or perform device wipes Publish files and updates to a single or group of devices, and download documents automatically or on-demand Integrate with your SharePoint and file servers or with external storage such as Office 365 or Google Drive. Target Customers 10 + users 149 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

150 Cloud Products Product Bundles Mobile Device Management +Mobile Management +Mobile Application Management +Mobile Content Management Mobile Device Management Workspace App Catalogue Airwatch Inbox App Wrapping Airwatch Browser Secure Content Locker View Secure Content Locker Collaborate Product Pricing Mobile Device Management +Mobile Management +Mobile Application Management +Mobile Content Management Enterprise Integration Required None SEG or ACC SEG+MAG+ACC SEG+MAG+ACC License Charges* (up-to 23 Month contract) License Charges* (on a 24 Month or more contract) One Time Set up Cost (Remote) One Time Set up Cost (On-Site) * License charges per device per month. License fee is not charged to customer for a 30 day FREE Trial MEM and higher bundles setup cost includes the 650 set up fee If any of the MEM or higher bundle is chosen, then the set-up cost has to be paid before the trial and the enterprise integration work is completed before the trial commences to get maximum benefit. Price Vodafone Secure Device Protection (VSDP): On-device Antivirus & Anti-malware solution for Android, Symbian, Blackberry and Windows Mobile Devices Advanced Support* for VSDM: Vodafone provides Helpdesk to Helpdesk support for management of the VSDM console Customer IT Admin Training 1.50/device/month 1.50/device/month Remote Training: 900/Day On-Site Training: 1200/Day * While Vodafone provides the management of the console there would be a one-time project management fee to enrol all the devices, set-up profiles, create compliance policies etc based on the customer s requirements. Advanced support offers in-life support to the customers via the Managed services. It DOESN T include On-boarding assistance or end user support. Notes All pricing excludes VAT SEG, MAG and ACC requires installation by a Vodafone certified engineer Prices are subject to change, additional modules will be added to the standard price list for VSDM including associated charges. New modules are subject to additional terms & conditions VSDM can be used to manage any Android/ ios/ Windows Mobile, Phone, RT, Pro/Mac/Symbian/Blackberry/device with an internet connection in any part of the world. It is not mandatory to have a Vodafone connection to manage these devices. 150 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

151 Microsoft Office 365 Microsoft Office 365 offered by Vodafone is a hosted, cloud-based IT solution that combines Microsoft s suite of communication tools with Vodafone s telephony and connectivity services. It s ideal for businesses of all sizes enabling their employees to work together seamlessly and securely whether they re at home, in the office or on the move and whether they re using an iphone, Android or BlackBerry phone, or a PC, Mac or laptop. Key Features Office: Pay-as-you-go, per-user licensing Complete Office experience with services integration Simplified user set-up to pre-configure services The latest full, rich version of the Office apps, including Office Online Office on Demand Familiar Office user experience Visio and Project (Optional). Exchange: 50GB Mailbox Premium anti-virus/anti-spam (Forefront) Shared calendars, contacts, and tasks Mobile for most mobile devices including iphone, Windows Phone, Android archiving and compliance capabilities. SharePoint: Store important documents Share documents, task lists, and schedules in sync using team sites Work effortlessly with partners and customers by creating sites to share information securely 10GB per tenant + 500MBper user OneDrive 1TB per user and online/offline working. Skype for Business: Instant messaging and presence PC-to-PC audio and video calling Click-to-communicate from Outlook, SharePoint and other Office Applications Online meetings with PC-audio, video conferencing & screen sharing Single click meeting creation & join from Outlook Calendar integration with Outlook and Exchange. Target Customers Microsoft Office 365 Business (Core needs) 300 seat cap Microsoft Office 365 Enterprise (Advanced needs) no seat cap. Combine ANY of these plans in a single Office 365 account. 151 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

152 Microsoft Office Price Plan Business Core needs Enterprise advanced needs One single scalable admin experience Business Premium Full suite: Office apps + cloud services Enterprise E3 Full suite: Office apps + cloud services Business Office apps + OneDrive Business Essentials Cloud services ProPlus Office apps + OneDrive Enterprise E1 Cloud services Other services: i.e. Exchange Online, OneDrive for Business, Kiosk, Project, Visio, CRM, etc. Business Enterprise Business Business Essentials Business Premium ProPlus E1 E3 Price per user month on 30 day terms Target Customer Seat Cap 300 (for each plan) Unlimited Business hours help desk support from Vodafone Critical issues All issues Install Office desktop applications on up to 5 computers per user (Office) Business - Business ProPlus - ProPlus Access to office apps and documents from all major smartphones and ipad Office Online - online versions of core Office apps for collaborating on documents Standard Services OneDrive for Business - 1TB personal online document storage GB , contacts, shared calendars, (Exchange) Online meetings - Web conferencing, IM, video, presence (Skype for Business) Sites - team collaboration and internal portals, public website (SharePoint) Private social networking (Yammer) On-premises Active Directory synchronisation for single sign on Supports hybrid deployment with on-premises servers Advanced Services Upcoming services: Oslo, Video content management Legal compliance and archiving needs for - archiving, ediscovery, mailbox hold Information protection - message encryption, rights management, data loss protection Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

153 Contents 141 Line rental 146 Data 148 Miscellaneous Pricing 149 Bundle Pricing 150 IP Pricing 153 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

154 Line Rental You can earn commission on all tariffs. Line Rental Line Type Sell - Tier 7 Sell - Tier 6 Sell - Tier 5 Sell - Tier 4 Sell - Tier 3 Sell - Tier 2 Sell - Tier 1 Standard rate Valid Until Line - Analogue Basic (inc Care Level 2) Current Line - Analogue Current Line - Analogue MPF Current Line - ISDN2e (per channel) Current Line - ISDN30e (per channel) Current Line - Multiline (per line) Current Connection Prices Analogue (including Multi) Sell Valid Until Analogue Transfer 4.69 Current Analogue Installation (per line if multi) Current Analogue Installation (if using SMPF Sim Provide) Current Analogue Installation (Using Stopped MPF) Current Analogue Start of Stopped Line 4.69 Current Conversion of LLU MPF to SAL Current Conversion of LLU MPF to SAL (with SMPF Sim Provide) Current Conversion of ISDN2 to SAL Current ISDN2 Sell Valid Until ISDN2 Transfer Current ISDN2 Install (per channel) Current Conversion of SAL to ISDN (per channel) Current Conversion of ISDN Standard to ISDN System Current DDI Planning Charges Current DDI Connection (per DDI) 1.00 Current ISDN30 Sell Valid Until ISDN30 Transfer Current ISDN30 Install per bearer (plus per channel below) Current ISDN30 Install per channel 6.50 Current Conversion from ISDN30 DASS to ISDN30e (per channel up to 60) Conversion from ISDN30 DASS to ISDN30e (60+ Channels) Current Current DDI Planning Charges Current DDI Connection (per DDI) 1.00 Current Care Levels Level Analogue Basic Sell Analogue Premium / Multi Sell ISDN2 Sell ISDN30 Sell Valid Until Level Current Level Current Level Current Level Current 154 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

155 Expedite Care Levels You can earn commission on all tariffs. Service Sell Valid Until Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 2 Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 3 Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 4 Expedite Repair from Service Maintenance level 2 to Service Maintenance Level 3 Expedite Repair from Service Maintenance Level 2 to Service Maintenance Level 4 Expedite Repair from Service Maintenance Level 3 to Service Maintenance Level 4 Expedite Repair from Service Maintenance Level 3 to Service Maintenance Level 4 - ISDN Current Current Current Current Current Current 1, Current Select Services Feature Connection Sell Rental Sell Valid Until Anonymous Call Rejection -Single Wholesale Access Line Current Anonymous Call Rejection -Wholesale Access (Multi Line) Current Anonymous Call Rejection -Wholesale Digital Access (ISDN2) Current Anonymous Call Rejection -Wholesale ISDN30 (ISDN30 DASS) Current Anonymous Call Rejection -Wholesale ISDN30 (ISDN30e) Current BOL (Busy Out Line) (Per Billing Number) Current Bypass Number (This is a separate product but must be assocaited with either Smart Divert, Call Diversion or Call Barring) Current Call Barring (118) - by Admin Control Current Call Barring (Incoming and Outgoing) Current Call Barring (International & PRS) - by Admin Control Current Call Barring (PRS) - by Admin Control Current Call Diversion Current Call Diversion - by Admin Control Current Call Sign Current Call Waiting Current Called Party Answer Current Caller Display Current Caller Redirect (CNI) - One Months Service Per Number Current Caller Redirect (CNI) - Monthly (or part thereof) Per Number Current Change of Divert to Number Current Choose to Refuse Current DDI Caller Redirect '- Connection charge per installation. Rental is per consecutive 10 number DDI block (or part thereof) Current DDI Numbers (including SNDDIs) 81 Planning per number 0.40 Current Debt Management Outgoing Calls Barred -1st Line -with 999 & 112 access Current Debt Management Outgoing Calls Barred -Additional Line -with 999 & 112 access Current Direct Connect Current Incoming Calls Barred 1st Line Current Incoming Calls Barred Addtl Line Current Indirect Access Call Barring -Wholesale Access (per Line) Current 155 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

156 You can earn commission on all tariffs. Feature Connection Sell Rental Sell Valid Until Indirect Access Call Barring -Wholesale Digital Access and Wholesale ISDN30 (per Channel ) Current ISDN30 DASS Administration Provided Basic Diversion Current ISDN30 DASS Administration Provided Diversion on Engaged/Failure of BT bearer Current ISDN30 DASS Administration Provided Diversion on No Reply Current ISDN30 DASS Calling Line Identity Presentation Current ISDN30 DASS Calling Line Identity Restriction Current ISDN30 DASS Connected Line Identity Restriction Current ISDN30 DASS Customer Controlled Call Barring Current ISDN30 DASS Customer Controlled Channel Busying Current ISDN30 DASS Customer Controlled Diversion. - not available across DDI ranges Current ISDN30 DASS Presentation Number Current ISDN30 DASS Selective Outgoing Call Barring - All calls (permits 999 & 112 access) ISDN30 DASS Selective Outgoing Call Barring - International & Premium Rate Services (permits 999 & 112 access) ISDN30 DASS Selective Outgoing Call Barring - International, Premium Rate Services & Operator calls (permits 999 & 112 access) ISDN30 DASS Selective Outgoing Call Barring - National, International & Premium Rate Services (permits 999 & 112 access) ISDN30 DASS Selective Outgoing Call Barring - Operator Controlled calls (permits 999 & 112 access) Current Current Current Current Current ISDN30 DASS Selective Outgoing Call Barring - Supplementary Services Current ISDN30 DASS Sub Addressing - 6 Octet Current ISDN30e 20 Octet Sub Addressing Current ISDN30e Administration Provided Call Forward of Voice & Data Calls on Busy Current ISDN30e Administration Provided Call Forward of Voice & Data Calls on No Reply ISDN30e Administration Provided Call Forward of Voice & Data Calls on Unconditional Current Current ISDN30e Call Deflection Current ISDN30e Calling Line Identity Presentation Current ISDN30e Calling Line Identity Restriction Current ISDN30e Connected Line Identity Presentation Current ISDN30e Connected Line Identity Restriction Current ISDN30e Customer Controlled Call Forwarding Current ISDN30e Presentation Number Current ISDN30e Selective Outgoing Call Barring - All calls (permits 999 & 112 access) Current ISDN30e Selective Outgoing Call Barring - International & Premium Rate Services (permits 999 & 112 access) ISDN30e Selective Outgoing Call Barring - International, Premium Rate Services & Operator calls (permits 999 & 112 access) ISDN30e Selective Outgoing Call Barring - National, International & Premium Rate Services (permits 999 & 112 access) ISDN30e Selective Outgoing Call Barring - Operator Controlled calls (permits 999 & 112 access) Current Current Current Current Nuisance Call Service (Charge Per Request) Current Number Preservation (Per Occasion) Current Number Selection Current Outgoing Calls Barred -Additional Line -no 999 & 112 access Current 156 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

157 You can earn commission on all tariffs. Feature Connection Sell Rental Sell Valid Until Outgoing Calls Barred Except -1st Line -with 999 & 112 access Current Outgoing Calls Barred Except -Additional Line -with 999 & 112 access Current Outgoing Calls Barred -First Line -no 999 & 112 access Current Presentation Number (PSTN) Current Raw Call Data Current Reminder Call Current Remote Call Forwarding Current Removal of Temporary Call Divert Current Ring Back Current Smart Divert Current Smart Divert with Bypass Number Current Temporary Call Divert (Use anytime ) (per Number) Current Temporary Call Divert (Use during fault repair) (per Number) Current Temporary Out of Service (Per Billing Number) Current The combined "Call Barring and Bypass Number (Incoming and Outgoing)" Current The combined "Call Diversion and Bypass Number" Current Three Way Calling Pay Per Use Current Three-Way Calling Current WDA (Line Hunting) T Reference - Not applicable to Digital Standard Current WDA Administration Call Forwarding - on busy Current WDA Administration Call Forwarding - on no reply Current WDA Administration Call Forwarding - unconditional Current WDA Call Deflection Current WDA Call Waiting with Call Hold - Not applicable to Digital System Current WDA Calling Line Identity Presentation Current WDA Calling Line Identity Restriction Current WDA Connected Line Identity Presentation Current WDA Connected Line Identity Restriction Current WDA Customer Controlled Call Forwarding Current WDA Incoming Calls Barred (ICB) Current WDA Multiple Subscriber Numbering '- Available for groups of size between 2 and 10 numbers - Not applicable to Digital System Current WDA Permanent Outgoing Calls Barred (OCB) Current WDA Presentation Number Current WDA Selective Outgoing Calls Barred - all calls (permits 999 & 112 access) WDA Selective Outgoing Calls Barred - international & Premium Rate services (permits 999 & 112 access) WDA Selective Outgoing Calls Barred - international, operator & Premium Rate services (permits 999 & 112 access) WDA Selective Outgoing Calls Barred - National, International & Premium Rate Services (permits 999 & 112 access) WDA Selective Outgoing Calls Barred - operator calls (permits 999 & 112 access) Current Current Current Current Current WDA Sub Addressing (20 octet) Current 157 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

158 You can earn commission on all tariffs. Engineering Charges Feature Normal Working Day SELL All other times except Sundays and Public / Bank Holidays SELL Sundays and Public/ Bank Holidays Sell Valid Until Standard Chargeable Visit (Visit plus up to 1 hours work) Current Additional Hours (or Part thereof) Current Supplementary charges (Per Visit) To carry out work outside normal working hours, where work during normal hours is included within the normal price Supplementary charges (Per Hour or Part thereof) Current Current Feature SELL Valid Until Internal Pack (For internal work at a normal premises) 6.70 Current External Pack (For external work at a normal premises) Current Data ext kit (Associated with Broadband Health check) 7.60 Current SSFP NTE2000 (Broadband front plate) 6.70 Current Broadband micro filter 5.90 Current NTE8 (For ISDN2 use) Current Block Terminal 92A (For Redcare use) 1.50 Current Internal or External Line Shift Current Per Line Shifted Current Aborted Engineer Visit Current More Focused Appointment Late Morning Current More Focused Appointment Early Afternoon Current Excess Construction Charge Survey Fee: (Payable regardless of whether service is taken or not) Current Directory Listings Per Book EACH DIRECTORY ENTRY: Sell Valid Until Per Book In ordinary type Current Per Book In bold type Current Per Book In Super Bold" Current EACH ADDITIONAL WORD: Sell Valid Until Per Book Extra Word In ordinary type 1.07 Current Per Book Extra Word In bold type 2.29 Current Per Book Extra Word In Super Bold" 2.29 Current All Books EACH DIRECTORY ENTRY: Sell Valid Until All Books In ordinary type Current All Books In bold type 1, Current All Books In Super Bold" 1, Current EACH ADDITIONAL WORD: Sell Valid Until All Books Extra Words In ordinary type Current All Books Extra Words In bold type Current All Books Extra Words In Super Bold" Current 158 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

159 Data You can earn commission on all tariffs. ADSL Product Sell (Migration) Sell (New Setup) Sell - Tier 7 Sell - Tier 6 Sell - Tier 5 Sell - Tier 4 Sell - Tier 3 Sell - Tier 2 Sell - Tier 1 Standard rate Valid Until Basic (Low Cost Area Plusnet) Basic (Outside Area Plusnet) Current Current Basic (LLU) Current Standard (Low Cost Area) Standard (Outside Area Plusnet) Current Current Extra (Low Cost Area) Current Extra (Outside Area Plusnet) Current Extra (LLU) Current Premium (Low Cost Area) Premium (Outside Area Plusnet) Business Broadband Unlimited LLU Business Broadband Unlimited BT Current Current Current Current Product Supplier Cost (Migration) Sell (Migration) Cost (New Setup) Sell (New Setup) Cost Sell - Tier 7 Sell - Tier 6 Sell - Tier 5 Sell - Tier 4 Sell - Tier 3 Sell - Tier 2 Sell - Tier 1 Standard rate Valid Until Basic (Low Cost Area Plusnet) Vodaphone Current Fibre Product Sell (Migration) Sell (New Setup) Sell - Tier 7 Sell - Tier 6 Sell - Tier 5 Sell - Tier 4 Sell - Tier 3 Sell - Tier 2 Sell - Tier 1 Standard rate Valid Until Fibre Standard (40/10-100GB) Fibre Standard Plus (40/10-500GB) Fibre Premium (80/20-100GB) Fibre Premium Plus (80/20-500GB) Fibre Basic Eclipse (80/20-50GB) Fibre Standard Eclipse (80/20-100GB) Fibre Unlimited Eclipse (80/20 - Unlimited) na Current na Current na Current na Current na Current na Current na Current 159 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

160 You can earn commission on all tariffs. EFM Product Sell (Migration) Sell (New Setup) Sell - Tier 7 Sell - Tier 6 Sell - Tier 5 Sell - Tier 4 Sell - Tier 3 Sell - Tier 2 Sell - Tier 1 Standard rate Valid Until EFM Dual- Full Install (12 months) EFM Dual - Amortised Install (36 months) EFM Dual, 3MB limited - Full Install (12 months) EFM Dual, 3MB limited - Amortised Install (36 months) EFM Quad - Full Install (12 months) EFM Quad - Amortised Install (36 months) EFM Quad, 3MB limited - Full Install (12 months) EFM Quad, 3MB limited - Amortised Install (36 months) Ethernet Over FTTC - Full Install (12 months) Ethernet Over FTTC - Amortised Install (36 months) Ethernet Over FTTC, 3Mb limited - Full Install (12 months) Ethernet Over FTTC, 3Mb limited - Amortised Install (36 months) na 1, Current na Current na 1, Current na Current na 1, Current na Current na 1, Current na Current na Current na Current na Current na Current Bonded Product Sell (Migration) Sell (New Setup) Sell - Tier 7 Sell - Tier 6 Sell - Tier 5 Sell - Tier 4 Sell - Tier 3 Sell - Tier 2 Sell - Tier 1 Standard rate Valid Until Bonded Broadband - 2 Lines - 100GB Rental Bonded Broadband - 2 Lines - 200GB Rental Bonded Broadband - 2 Lines - 50GB Rental Bonded Broadband - 2 Lines - Unlimited Rental Bonded Broadband - 3 Lines - 100GB Rental Bonded Broadband - 3 Lines - 200GB Rental Bonded Broadband - 3 Lines - 50GB Rental Bonded Broadband - 3 Lines - Unlimited Rental Bonded Broadband - 4 Lines - 100GB Rental Bonded Broadband - 4 Lines - 200GB Rental Bonded Broadband - 4 Lines - 50GB Rental Bonded Broadband - 4 Lines - Unlimited Rental na Current na Current na Current na Current na Current na Current na Current na Current na Current na Current na Current na Current 160 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

161 Miscellaneous Data Charges You can earn commission on all tariffs. Product Sell Valid Until Overage (per Gb) Plusnet 1.50 per GB Current Overage (per Gb) LLU 1.50 per GB Current Static IP (LLU) 0.50 Current Static IP x Current Static IP x Current Static IP x Current Out Of Area Bundle Surcharge 7.50 Current Regrade Charge (LLU DSL) 0.00 Current Regrade Charge (LLU Fibre) 0.00 Current Socket Conversion Current Expedite Order Charge (Plusnet) Current Expedite Order Charge (LLU & Fibre) Current Enhanced Care Current Prioritised 9.10 Current Annex M Current Cease Charge 0.00 Current SFI Engineering Visit (Plusnet) Current SFI Engineering Visit (LLU) Current SMPF SFI NETWORK UPLIFT Current SMPF SFI FRAMES Current SMPF SFI COOP Current Managed Routers Circuit Router Notes Install Sell 12 Months (per annum) (12 months) Sell 36 Months (per annum) (12 months) Internet transit Valid Until Ethernet Over FTTC DrayTek 2920 Standard config only Current Ethernet Over FTTC Cisco 1941 Custom configuration , Current EFM Dual/Quad DrayTek 2920 Standard config only Current EFM Dual/Quad Cisco 1921 Custom configuration Current Net Connect 10/100 DrayTek 2920 Standard config only Current Net Connect 10/100 Cisco 1921 Custom configuration Current Net Connect 20/100 Cisco 1941 Custom configuration , Current Net Connect 30/100 Cisco 1941 Custom configuration , Current Net Connect 40/100 Cisco 1941 Custom configuration , Current Net Connect 50/100 Cisco 2921 Custom configuration , , Current Net Connect 100/100 Cisco 2951 Custom configuration , , , Current Net Connect 100/1000 Net Connect 100/1000 Net Connect 200/1000 Net Connect 300/1000 Net Connect 500/1000 Net Connect 1000/1000 Cisco 2951 includes WIC 1GBIC Cisco 3925 includes WIC 1GBIC Cisco 3925 includes WIC 1GBIC Cisco 3925 includes WIC 1GBIC Cisco ASR1001 includes WIC 1GBIC Cisco ASR1001 includes WIC 1GBIC Custom configuration , , , Current Custom configuration , , , Current Custom configuration , , , Current Custom configuration , , , Current Custom configuration n/a 4, , Current Custom configuration n/a 4, , Current 161 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

162 Bundle Pricing You can earn commission on all tariffs. Bundle Name Bundle Contents Tier 7 Tier 6 Tier 5 Tier 4 Tier 3 Tier 2 Tier 1 Standard rate Valid Until 100 mobile Bundle 100 Mobile Minutes Current 500 local & National Bundle Business Saver Option 1 Business Saver Option Local / National Minutes Current LR L/N Mins Current LR + Basic BB L/N Mins Current Business Saver Option 3 Business Saver Option 1 Unlimited Unlimited Call Package LR + Basic BB L/N/0845/0870/Top 20 International* Mins, 300 UK Mobile Mins LR L/N/0845/0870/Top 20 International* Mins, 300 UK Mobile Mins 5000 L/N/Top 20 Int. Mins, 300 UK Mobile Mins Current Current Current Unlimited local & National Calls 5000 L/N Mins Current Business Line Essential LR, 5000 L/N UK Mobile Mins (requires Tariff 'BB-213') (NBoP & New Business Only) Current Business Essential Business Essential Plus Business Essential Max LR + Extra BB (requires Tariff 'BB- 213') (NBoP & New Business Only) LR + Extra BB, 5000 L/N Mins (requires Tariff 'BB-213') (NBoP & New Business Only) LR + Extra BB, 5000 L/N mobile calls (requires Tariff 'BB- 213') (NBoP & New Business Only) Current Current Current Business Essential Max (Promo) LR + Extra BB L/N Mobile Mins ( first 9 months) (requires Tariff 'BB-213') (NBoP & New Only) Current Business Essential Fibre LR + Fibre Standard, 5000 L/N Mins (requires Tariff 'BB-213') (NBoP & New Business Only) Current Basic Bundle LR + Basic BB Current Standard Bundle LR + Standard BB Current Extra Bundle LR + Extra BB L/N Mins Current Premium Bundle LR + Premium BB L/N Mins Current Unlimited Bundle LR + Unlimited BB L/N Mins Current Fibre Basic Bundle Fibre Standard Bundle Fibre Unlimited Bundle LR + Fibre Basic BB L/N Mins LR + Fibre Standard BB L/N Mins LR + Fibre Unlimited BB L/N Mins Current Current Current * International Destinations included: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong, Ireland, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, USA 162 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

163 IP Pricing (Voiceflex) You can earn commission on all tariffs. Category Product Setup Sell Type Sell Tier 7 Sell Tier 6 Sell Tier 5 Sell Tier 4 Sell Tier 3 Sell Tier 2 Sell Tier 1 Sell Standard Valid Until SIP SIP Trunk 0.00 Monthly Current SIP SIP Automatic Failover International Number Monthly 3.00 Current Monthly Current SIP Numbers (1-15) One Off Current SIP SIP SIP SIP SIP SIP SIP SIP 16+ Numbers (each) Gold Number/ Reserve Number Additional International Number Port (single number) Number Port (range) NGN Number Port (single) NGN Number Port (up to 10) Phonebook - Ordinary 1.00 One Off Current One Off Current 5.00 One Off Current One Off Current One Off Current One Off Current One Off Current One Off Current SIP Phonebook - Bold One Off Current SIP Phonebook - Superbold One Off Current NGN Service Price per month Inclusive Mins Includes Bronze Package Web and app self management and reporting Silver Package Web and app self management and reporting Gold Package ,000 Extra 50 Mins to Mobile + Web and app self management and reporting 0844 and 0871 Only Available on Bronze Package as inclusive minutes don t apply 163 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

164 Below services are in addition to the above package level chosen Service Price per month Setup Charge Configurable Extras Available Within Price Standard Voic Advanced Interactive Area Based Fax To Complex POA POA Call Recording, Call Transfer, Whisper, Greeting, Voic , Display Number, Out of hours, Queue, Missed Call Alerts, Disaster Recovery, Date and Caller Exceptions Call Recording, Call Transfer, Whisper, Greeting, Voic , Display Number, Out of hours, Queue, Missed Call Alerts, Disaster Recovery, Date and Caller Exceptions Call Recording, Call Transfer, Whisper, Greeting, Voic , Display Number, Out of hours, Queue, Missed Call Alerts, Disaster Recovery, Date and Caller Exceptions Multiple Delivery Addresses, TIFF or PDF Delivery Complex Interactive or Area Based solutions to be quoted at POA Call Rates Landline Termination Sell (PPM) Mobile Termination Sell (PPM) Areacall 01/ UK Wide Miscellaneous Pricing Charge Sell Line Assurance 1.99 Line Assurance - Multiline 3.99 Line Assurance - ISDN Line Assurance - ISDN Charge Sell Fraud Monitor (per account) 2.99 Fraud Monitor (per line line/channel) 0.49 Charge Sell Non DD Charge 5.50 Paper Billing Charge 3.50 Late Payment Charge Charge Sell Disaster Recovery Divert 0.99 Disaster Recovery Divert Setup Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

165 Premium Charges Credit Debit Notes CNP 0.34% 6.5p Incurred for a CNP transaction on a PDQ machine MAG Stripe (non-chip and pin transaction) 0.50% 14p Incurred for swiping a card and asking for signature Online Transactions (3DS) 0.25% 5p E-commerce related Online Transactions (Non-3DS) 0.50% 12p E-commerce related Inter-regional 1.29% + 6.8p (both credit & debit) e.g purchasing something in the UK using an American card Paper processed (old style card processing) % 1.00 Incurred if carbon copy of card is taken MOTO Sell Notes Rental including 400 transactions (per month) 15 MOTO transactions still incur the negotiated rates, just like PDQs Overage charge per transaction 8p After 400 transactions this is an additional charge per transaction Merchant Setup Sell Physical terminal / CHP 0 CNP Compliance Sell Notes Protection (compliance) 29.99pa Streamline/Trustwave write to customer after 4 months to prompt them Non-compliance 9.99pm Charged after 6 months of non-compliance Other Sell Notes Authorisation Minimum billing SchedulePay Tokenisation (no token limit) 3p 15 pm 2 pm 3 pm Incurred on all transactions including MOTO and e-commerce Chargeback 15 Consumer Debit Card Consumer Credit Card Business Debit Card Business Credit Card Visa Corporate Mastercard Corporate Mastercard World Mastercard Signia American Express Visa Debit, Maestro UK, Visa Electron Visa Credit, MasterCard Credit, MasterCard Debit Personal International, Maestro International, Visa Debit Personal International, Visa Electron Personal International, MasterCard Debit Commercial International, Visa Debit Commercial International Debit MasterCard EEA Visa Business, MasterCard Business MasterCard Corporate, MasterCard Commercial, MasterCard Purchase, MasterCard Fleet, JCB Visa Corporate, Visa Commerical, Visa Purchasing, Visa Commerce Mastercard World Mastercard Signia American Express CloudText - Tariffs you can re-sell Service Sell - Tier 7 Sell - Tier 6 Sell - Tier 5 Sell - Tier 4 Sell - Tier 3 Sell - Tier 2 Sell - Tier 1 Standard rate Per text to UK mobile Ping Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

166 Contacts - CPS Sales Team Managing Director John Pett Managing Director / johnpett@chesspartner.co.uk Sales Managers Dan Russell Head of Partner Sales / danrussell@chesspartner.co.uk Rob Kittler National Sales Manager - Airtime / robkittler@chesspartner.co.uk Field-based BDMs Stewart Thompson Business Development Manager / stewartthompson@chesspartner.co.uk Natasha Ahearne Business Development Manager / natashaahearne@chesspartner.co.uk Joe Green Business Development Manager / joegreen@chesspartner.co.uk Field-based BDMs Craig Howell Business Development Manager / craighowell@chesspartner.co.uk Chloe Feist Business Development Manager Wholesale chloefeist@chesspartner.co.uk Matt Whitehead Business Development Manager / mattwhitehead@chesspartner.co.uk Desk-based BDMs Paul Rawlinson Desk Sales Manager / paulrawlinson@chesspartner.co.uk Jim Doherty Business Development Manager jimdoherty@chesspartner.co.uk Desk-based BDMs Sales Team Ronak Dattani Business Development Manager / ronakdattani@chesspartner.co.uk Adam Sicheri Business Development Manager / adamsicheri@chesspartner.co.uk Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

167 Contacts Partner Services Support Head of Partner Support Kerri Lendon Head of Partner Support / kerrilendon@chesspartner.co.uk Key Support Contacts Adele Sloan Partner Relationship Manager (North) / adelesloan@chesspartner.co.uk Monica O'Callaghan Partner Relationship Manager (South) monicaocallaghan@chesspartner.co.uk Kevin Fuller Partner Relationship Manager, ebillz kevinfuller@chesspartner.co.uk Michael Clarke Partner Relationship Manager, ebillz / michaelclarke@chesspartner.co.uk Richard Lovewell Partner Support Manager, ebillz / richardlovewell@chesspartner.co.uk Dan Walker Partner Support Airtime Manager / / danielwalker@chesspartner.co.uk Dee Halsey Elite Partner Support Manager / deehalsey@chesspartner.co.uk Danielle Cheshire Business Partner Team Leader daniellecheshire@chesspartner.co.uk Nahel Khona Retention Executive / CPSretention@chesspartner.co.uk Michael Leighton Wholesale Inbound Team Leader michaelleighton@chessict.co.uk Paul Brickell Head of Commercial Finance paulbrickell@chesspartner.co.uk Business Partner businesspartner@ chesspartner.co.uk Premium Partner premiumpartner@ chesspartner.co.uk Elite Partner elitepartner@ chesspartner.co.uk Partner Support Wholesale Partner: Reseller: Premier: The main switchboard numbers are: Chess Partner: ebillz: Chess ICT: Partner Support Billing Purchasing purchasing@ chesspartner.co.uk Marketing marketing@ chesspartner.co.uk Commissions commissions@ chesspartner.co.uk Logistics despatches@ chesspartner.co.uk Boostbox boostbox@ chesspartner.co.uk Credit Control Digital Products digitalservices@ chesspartner.co.uk O2 Loans o2loans@ chesspartner.co.uk Finance finance@chesspartner.co.uk Faulty Returns returns@ chesspartner.co.uk 167 Talking Shop Chess Partner, May 2017 Prices and information are subject to change at any time.

168 Talking Shop Chess Partner, May Elstree Gate, Elstree Way Borehamwood, Hertfordshire, WD6 1JD