Frequently Asked Questions

Transcription

1 Frequently Asked Questions» What is the monthly cost of a Daily Dimes Ultra Membership? The Ultra Membership costs $19.95 per month. Daily Dimes NO MONTHLY FEE Prepaid MasterCard» Who can take advantage of the Daily Dimes NO MONTHLY FEE Prepaid MasterCard? Premium & Ultra Members! FREE Member? No worries, we ve got you covered with our Daily Dimes Competitive Advantage Prepaid MasterCard.» What benefits does your Daily Dimes NO MONTHLY FEE Prepaid MasterCard offer? Daily Dimes NO MONTHLY FEE Prepaid MasterCard Available to Premium & Ultra Members with Paid Membership NO MONTHLY FEE! NO Credit Check! NO Overdraft Fees! NO Hidden Transaction Fees! NO ATM Surcharge Fee when using the MoneyPass Network! SCORE Reward Points Faster & Easier with Signature Purchase Bonuses Cash Back & egift Card Rewards Get Paid Up to 2 Days Sooner with Direct Deposit Availability of Pre-Authorized Checks $1 ATM Withdrawal Fees Load Bonus* up to 2,500 Reward Points Direct Deposit Monthly Bonus & Endless Double Reward Points with Direct Deposits of $500 or more per month Add Funds at thousands of retail locations supporting Green Dot & Western Union Deposits FDIC insured up to $250,000 Smart and Safe alternative to a Checking Account or Credit Card *Must be within 30 days of Card Activation 5LINX Compensation is not eligible 5LINX Compensation is not considered a Direct Deposit. Funds must be from a source other than 5LINX. 1

2 Daily Dimes Competitive Advantage Prepaid MasterCard Available to FREE Members Low $5.95 Monthly Fee NO Credit Check! NO Overdraft Fees! NO ATM Surcharge Fee on the MoneyPass Network! SCORE Reward Points Fast & Easy with Signature Purchase Bonuses Cash Back & egift Card Rewards Get Paid Up to 2 Days Sooner with Direct Deposit $2 ATM Withdrawal Fees Direct Deposit Bonus* of 1,000 Reward Points Add Funds at thousands of retail locations supporting Green Dot & Western Union Deposits FDIC insured up to $250,000 Smart and Safe alternative to a Checking Account or Credit Card *After 3rd Direct Deposit from the same source 5LINX Compensation is not eligible 5LINX Compensation is not considered a Direct Deposit. Funds must be from a source other than 5LINX.» Do I need good credit to apply for a Daily Dimes NO MONTHLY FEE Prepaid MasterCard? NO. Credit check is not required.» Am I guaranteed approval when I request a Daily Dimes NO MONTHLY FEE Prepaid MasterCard? YES, subject to the specifications of the USA PATRIOT Act which requires all financial institutions and their third-party service providers to obtain, verify, and record information identifying every person who requests a Daily Dimes Prepaid MasterCard. You must provide information that allows us to identify you. Approval of your Daily Dimes NO MONTHLY FEE Prepaid MasterCard simply requires you to pass our identification verification process.» When will my new Daily Dimes NO MONTHLY FEE Prepaid MasterCard arrive? Within 7 to 10 business days.» Who do I contact if I haven t received my Daily Dimes NO MONTHLY FEE Prepaid MasterCard? Please contact us at (800) ; Select Option 2. We are always happy to help!» How do I activate and load my Daily Dimes NO MONTHLY FEE Prepaid MasterCard? Contact Card Services at (866) to securely activate your Daily Dimes NO MONTHLY FEE Prepaid MasterCard. While your Direct Deposit is processing, load your 2

3 Daily Dimes NO MONTHLY FEE Prepaid MasterCard at any Green Dot or Western Union location to SCORE a Load Bonus* of 1 Reward Point for every $1 deposited. Rack up EVEN MORE Reward Points with Signature Purchases by selecting credit at checkout! *Must be within 30 days of Card Activation; max 2,500 Reward Points 5LINX Compensation is not eligible 5LINX Compensation is not considered a Direct Deposit. Funds must be from a source other than 5LINX.» What if my Daily Dimes NO MONTHLY FEE Prepaid MasterCard is lost or stolen? Report your lost or stolen Daily Dimes NO MONTHLY FEE Prepaid MasterCard promptly by contacting Card Services at (855) or visit the online banking site. Have peace of mind knowing the bank that issued your MasterCard will not hold you responsible for unauthorized transactions if: 1. Your Account is in good standing; 2. You have exercised reasonable care in safeguarding your Daily Dimes NO MONTHLY FEE Prepaid MasterCard from loss or theft; and 3. You have not reported 2 or more unauthorized events to your bank within the past 12 months. If you suspect unauthorized transactions on your Daily Dimes NO MONTHLY FEE Prepaid MasterCard and the above conditions are not met, please contact Card Services at (855) » How do I add money to my Daily Dimes NO MONTHLY FEE Prepaid MasterCard? You can add funds to your Daily Dimes NO MONTHLY FEE Prepaid MasterCard in several ways: Fee-FREE Direct Deposit Choose from the following and submit to your Employer: Complete the Direct Deposit Form accompanying your new Daily Dimes NO MONTHLY FEE Prepaid MasterCard. To print a voided check, visit the footer of the website; Click My Prepaid MasterCard Account and login. Click Account, and then View Direct Deposit. Login to DailyDimes.com; Click My Account and then My Prepaid MasterCard to print & sign the Direct Deposit Form. Daily Dimes Reload Network Locations Load cash at thousands of convenient Green Dot and Western Union locations in the United States. Green Dot Western Union 3

4 Federal and State Tax Refunds Receive your tax refunds directly onto your Daily Dimes NO MONTHLY FEE Prepaid MasterCard by providing your Direct Deposit Form to your tax preparer. Government Benefits Receive an electronic deposit directly onto your Daily Dimes NO MONTHLY FEE Prepaid MasterCard by providing your Direct Deposit Form to: Social Security IRS SSI SSDI VA Any other government agency» How do I enroll in Fee-FREE Direct Deposit? Choose the option below that works best for you then submit the Direct Deposit Form or Voided Check to your Employer or Government Agency: Complete the Direct Deposit Form accompanying your new Daily Dimes NO MONTHLY FEE Prepaid MasterCard. To print a voided check, visit the footer of the website; Click My Prepaid MasterCard Account and login. Click Account, and then View Direct Deposit. Logon to DailyDimes.com; Click My Account and then My Prepaid MasterCard to print & sign the Direct Deposit Form.» When will my Directly Deposited Funds be available? The minute they hit your Account which means you can Get Paid Up to 2 Days Sooner!» I m expecting a refund. How long will it take to post to my Daily Dimes NO MONTHLY FEE Prepaid MasterCard? Refunds and credits are available as soon as they are deposited.» How will I Get Paid Up to 2 Days Sooner with Direct Deposit? With Direct Deposit, your money is available as soon the funds are deposited. This means you no longer have to wait for your check to clear and can skip the check cashing line.» Where can I use the Daily Dimes Prepaid MasterCard? Everywhere MasterCard is accepted within the United States. Your Daily Dimes NO MONTHLY FEE Prepaid MasterCard can be used for Merchant and Electronic Transactions while MasterCard Zero Liability* protects you from unauthorized purchases. 4

5 » I can t remember the PIN that came with my Card. Can I change it? YES! Click My Prepaid MasterCard Account and login. Once there, update your PIN.» Can I use my Daily Dimes NO MONTHLY FEE Prepaid MasterCard at ATMs? YES! You ll love our LOW ATM Withdrawal Fee and Surcharge Fee-FREE MoneyPass ATMs nationwide. Transactions made at Non-MoneyPass ATMs may be subject to Surcharge Fees.» How can I check my Account balance? Visit the footer of the website; Click My Prepaid MasterCard Account and login. Contact Card Services automated line at (855) Use a balance inquiry transaction at an ATM* *Fees may apply» Can I have more than one Daily Dimes NO MONTHLY FEE Prepaid MasterCard linked to my Account? YES! For a nominal fee, a second Daily Dimes NO MONTHLY FEE Prepaid MasterCard can be added to your Account. Please contact Card Services at (855) to process your request.» Can I add an authorized user to my Account? YES! Card Services can add up to two authorized users over the age of 18 once they have completed the verification process. To be considered as an authorized user, the individual must submit two forms of identification (front & back) and speak with a Card Services Representative. For complete details, or to add an authorized user, please contact Card Services directly at (855) » Why is there a hold on my money? Gas stations, hotels, restaurants, and car rental agencies frequently preauthorize transactions and hold the funds for these Merchants until they collect their monies and the transactions settle. In the case of a fuel purchase, you can avoid a hold on your funds by paying at the register instead of at the pump.» I need to pay a bill. What are my options? Pay your bills over the phone or online with your Daily Dimes NO MONTHLY FEE Prepaid MasterCard. Other useful tools for moving your money & paying your bills are PayPal, PopMoney, & Tio. PopMoney is a nice alternative because the transactions are processed by the actual bank where your money is housed (Metropolitan Commercial Bank in New York). A bank has to be a PopMoney member to be on that network. 5

6 » How do I dispute a Merchant s charge? Contact Card Services as soon as possible at (855) » How do I close my Daily Dimes NO MONTHLY FEE Prepaid MasterCard Account? Remember, it s FREE and included with your Paid Membership so there s no additional charge. But if you really must close your Account, please contact Card Services to speak with a Representative at (855) » What is a Signature Purchase? All transactions completed without using your PIN are considered Signature Purchases. Simply select credit at checkout and SCORE 1 Reward Point for every dollar you spend. As a Premium Member, SCORE Endless Double Reward Points for the 1st 90 days* on Signature Purchases when you Direct Deposit $500 or more each month to your Daily Dimes NO MONTHLY FEE Prepaid MasterCard ; Select credit at checkout. SCORE Endless Double Reward Points from day 1 and thereafter with Ultra Membership when you Direct Deposit $500 or more each month to your Daily Dimes NO MONTHLY FEE Prepaid MasterCard ; Select credit at checkout. *After Card Activation. 5LINX Compensation is not eligible 5LINX Compensation is not considered a Direct Deposit. Funds must be from a source other than 5LINX.» How do I SCORE Reward Points with my Daily Dimes Prepaid MasterCard? Scoring Reward Points is fast, fun, & easy with your Daily Dimes NO MONTHLY FEE Prepaid MasterCard! Load Bonus; SCORE 1 Reward Point for every $1 deposited (up to $2,500) within 30 days of Card Activation. Limitless Signature Purchase Bonuses; SCORE 1 Reward Point for every $1 you spend. Simply select credit at checkout. Direct Deposit Monthly Bonus; SCORE 1 Reward Point for every $1 directly deposited (up to 2,000 per month). SCORE Endless Double Reward Points on Signature Purchases with your Paid Membership when you Direct Deposit $500 or more each month; Select credit at checkout. 5LINX Compensation is not eligible 5LINX Compensation is not considered a Direct Deposit. Funds must be from a source other than 5LINX. 6

7 » How do I view my Reward Points from my Daily Dimes NO MONTHLY FEE Prepaid MasterCard usage and when do they update? Please click Reward Options and then My Reward Points & Cash Back. Once there, click My Reward Points History to view all Reward Points transactions. Some Card related Reward Points are updated daily while others are updated at the end of the month. Daily Dimes Competitive Advantage Prepaid MasterCard» Is there a Daily Dimes Prepaid MasterCard available to FREE Members? OR, how can FREE Members experience the many advantages of a Daily Dimes Prepaid MasterCard? As a FREE Member, you re eligible for our Daily Dimes Competitive Advantage Prepaid MasterCard. FREE Members enjoy Direct Deposit & Limitless Signature Purchase Bonuses! OR, upgrade to Paid Membership and receive the Daily Dimes NO MONTHLY FEE Prepaid MasterCard and SCORE EVEN MORE Bonuses, Rewards, and Savings!» What benefits does the Daily Dimes Prepaid MasterCard offer? Daily Dimes Competitive Advantage Prepaid MasterCard Available to FREE Members Low $5.95 Monthly Fee NO Credit Check! NO Overdraft Fees! NO ATM Surcharge Fee on the MoneyPass Network! SCORE Reward Points Fast & Easy with Signature Purchase Bonuses Cash Back & egift Card Rewards Get Paid Up to 2 Days Sooner with Direct Deposit $2 ATM Withdrawal Fees Direct Deposit Bonus* of 1,000 Reward Points Add Funds at thousands of retail locations supporting Green Dot & Western Union Deposits FDIC insured up to $250,000 Smart and Safe alternative to a Checking Account or Credit Card *After 3rd Direct Deposit from the same source 5LINX Compensation is not eligible 5LINX Compensation is not considered a Direct Deposit. Funds must be from a source other than 5LINX. Daily Dimes NO MONTHLY FEE Prepaid MasterCard Available to Premium & Ultra Members with Paid Membership NO MONTHLY FEE! NO Credit Check! NO Overdraft Fees! 7

8 NO Hidden Transaction Fees! NO ATM Surcharge Fee on the MoneyPass Network! SCORE Reward Points Faster & Easier with Signature Purchase Bonuses Cash Back & egift Card Rewards Get Paid Up to 2 Days Sooner with Direct Deposit Availability of Pre-Authorized Checks $1 ATM Withdrawal Fees Load Bonus* up to 2,500 Reward Points Direct Deposit Monthly Bonus & Endless Double Reward Points with Direct Deposits of $500 or more each month Add Funds at thousands of retail locations supporting Green Dot & Western Union Deposits FDIC insured up to $250,000 Smart and Safe alternative to a Checking Account or Credit Card *Must be within 30 days of Card Activation 5LINX Compensation is not eligible 5LINX Compensation is not considered a Direct Deposit. Funds must be from a source other than 5LINX.» Do I need good credit to apply for a Daily Dimes Competitive Advantage Prepaid MasterCard? NO. Credit check is not required.» Am I guaranteed approval when I request a Daily Dimes Competitive Advantage Prepaid MasterCard? YES, subject to the specifications of the USA PATRIOT Act which requires all financial institutions and their third-party service providers to obtain, verify, and record information identifying every person who requests a Daily Dimes Competitive Advantage Prepaid MasterCard. You must provide information that allows us to identify you. Approval of your Daily Dimes Competitive Advantage Prepaid MasterCard simply requires you to pass our identification verification process.» When will my new Daily Dimes Competitive Advantage Prepaid MasterCard arrive? Within 7 to 10 business days.» Who do I contact if I haven t received my Daily Dimes Competitive Advantage Prepaid MasterCard? Please contact us at (800) ; Select Option 2. We are always happy to help!» How do I activate and load my Daily Dimes Competitive Advantage Prepaid MasterCard? Contact Card Services at (866) to securely activate your Daily Dimes Competitive Advantage Prepaid MasterCard. While your Direct Deposit is processing, load your Daily Dimes Competitive Advantage Prepaid MasterCard at any Green Dot or Western Union 8

9 location. Immediately begin to rack up Reward Points on your Signature Purchases by selecting credit at checkout! Plus, after your third Direct Deposit from the same source, you SCORE a Direct Deposit Bonus of 1,000 Reward Points!» What if my Daily Dimes Competitive Advantage Prepaid MasterCard is lost or stolen? Report your lost or stolen Daily Dimes Competitive Advantage Prepaid MasterCard promptly by contacting Card Services at (855) or visit the online banking site. Have peace of mind knowing the bank that issued your MasterCard will not hold you responsible for unauthorized transactions if: 1. Your Account is in good standing; 2. You have exercised reasonable care in safeguarding your Daily Dimes Competitive Advantage Prepaid MasterCard from loss or theft; and 3. You have not reported 2 or more unauthorized events to your bank within the past 12 months If you suspect unauthorized transactions on your Daily Dimes Competitive Advantage Prepaid MasterCard and the above conditions are not met, please contact Card Services at (855) » How do I add money to my Daily Dimes Competitive Advantage Prepaid MasterCard? You can add funds several ways: Fee-FREE Direct Deposit Choose from the following, and then submit to your Employer: Complete the Direct Deposit Form accompanying your new Daily Dimes Competitive Advantage Prepaid MasterCard. To print a voided check, visit the footer of the website; Click My Prepaid MasterCard Account and login. Click Account, and then View Direct Deposit. Logon to DailyDimes.com; Click My Account and then My Prepaid MasterCard to print & sign the Direct Deposit Form. Daily Dimes Reload Network Locations Load cash at thousands of convenient Green Dot and Western Union locations in the United States. Green Dot Western Union 9

10 Federal and State Tax Refunds Receive your tax refunds directly (into your Account) by providing your Direct Deposit Form to your tax preparer. Government Benefits Receive an electronic deposit directly (into your Account) by providing your Direct Deposit Form to: Social Security IRS SSI SSDI VA Any other government agency» How do I enroll in Fee-FREE Direct Deposit? Choose the option that works best for you then submit the Direct Deposit Form or Voided Check to your Employer or Government Agency: Complete the Direct Deposit Form accompanying your new Daily Dimes Competitive Advantage Prepaid MasterCard. To print a voided check, visit the footer of the website: Click My Prepaid MasterCard Account and login. Click Account, and then View Direct Deposit. Logon to DailyDimes.com; Click My Account and then My Prepaid MasterCard to print & sign the Direct Deposit Form.» When will my Directly Deposited Funds be available? The minute they hit your Account which means you can Get Paid Up to 2 Days Sooner!» I m expecting a refund. How long will it take to post my Account? Refunds and credits are available as soon as the funds are deposited.» How will I Get Paid Up to 2 Days Sooner with Direct Deposit? With Direct Deposit, your money is available as soon the funds are deposited. This means you no longer have to wait for your check to clear and can skip the check cashing line.» Where can I use the Daily Dimes Competitive Advantage Prepaid MasterCard? Everywhere MasterCard is accepted within the United States. Your Daily Dimes Competitive Advantage Prepaid MasterCard can be used for Merchant and Electronic Transactions while MasterCard Zero Liability* protects you from unauthorized purchases. 10

11 » I can t remember the PIN that came with my Card. Can I change it? YES! Click My Prepaid MasterCard Account and log in. Once there, update your PIN.» Can I use my Daily Dimes Competitive Advantage Prepaid MasterCard at ATMs? YES! You ll love our LOW ATM Withdrawal Fee and you can withdraw cash Surcharge Fee- FREE at MoneyPass ATMs nationwide. Transactions made at Non-MoneyPass ATMs may be subject to Surcharge Fees.» How can I check my Account balance? Visit the footer of the website; Click My Prepaid MasterCard Account and login. Contact Card Services automated line at (855) Use a balance inquiry transaction at an ATM* *Fees may apply» Can I have more than one Daily Dimes Competitive Advantage Prepaid MasterCard linked to my Account? YES! For a nominal fee, a second Daily Dimes Competitive Advantage Prepaid MasterCard can be added to your Account. Please contact Card Services at (855) to process your request.» Can I add an authorized user to my Account? YES! Card Services can add up to two authorized users over the age of 18 once they have completed the verification process. To be considered as an authorized user, the individual must submit two forms of identification (front & back) and speak with a Card Services Representative. For complete details, or to add an authorized user, please contact Card Services directly at (855) » Why is there a hold on my money? Gas stations, hotels, restaurants, and car rental agencies frequently preauthorize a transaction and hold the funds for these Merchants until they collect their monies and the transactions settle. In the case of a fuel purchase, you can avoid a hold on your funds by paying at the register instead of at the pump.» I need to pay a bill. What are my options? Pay your bills over the phone or online with your Daily Dimes Competitive Advantage Prepaid MasterCard. Other useful tools for moving your money & paying your bills are PayPal, PopMoney, & Tio. PopMoney is a nice alternative because the transactions are processed by the actual bank where your money is housed (Metropolitan Commercial Bank in New York). A bank has to be a PopMoney member to be on that network. 11

12 » How do I dispute a Merchant s charge? Contact Card Services as soon as possible at (855) » How do I close my Daily Dimes Competitive Advantage Prepaid MasterCard Account? If your goal is to eliminate a monthly Card fee or individual transaction fees, why not upgrade? With Paid Membership, you can enjoy MORE SAVINGS AND MORE REWARDS without incurring monthly Card or transaction fees. If you really must close your Account, please contact Card Services to speak with a Representative at (855) » What is a Signature Purchase? All transactions completed without using your PIN are considered Signature Purchases. Simply select credit at checkout and SCORE 1 Reward Point for every dollar you spend. SCORE EVEN MORE Reward Points with Paid Membership! As a Premium Member, SCORE Endless Double Reward Points for the 1st 90 days* on Signature Purchases when you Direct Deposit $500 or more each month to your Daily Dimes NO MONTHLY FEE Prepaid MasterCard ; Select credit at checkout. SCORE Endless Double Reward Points from day 1 and thereafter with Ultra Membership when you Direct Deposit $500 or more each month to your Daily Dimes NO MONTHLY FEE Prepaid MasterCard ; Select credit at checkout. *After Card Activation» What is a PIN Purchase? Any transaction completed by entering your 4-digit PIN.» What are PIN & Signature Purchase Fees? They are Transaction Fees charged to FREE Members every time a PIN or Signature Purchase is made. Avoid them by upgrading to Premium or Ultra Membership which includes the Daily Dimes NO MONTHLY FEE Prepaid MasterCard! Paid Members are NOT charged Additional Transaction Fees.» How do I view my Reward Points from Daily Dimes Competitive Advantage Prepaid MasterCard usage and when do they update? Please click Reward Options and then My Reward Points & Cash Back. Once there, click My Reward Points History to view all Reward Points transactions. Some Card related Reward Points are updated daily while others are updated at the end of the month. 12

13 » When is the monthly fee for the Daily Dimes Competitive Advantage Prepaid MasterCard charged? It is charged each month on the last day of your statement period unless you do not have a balance. If funds aren t available, you monthly fee/s will be collected when you next load your Daily Dimes Competitive Advantage Prepaid MasterCard. Daily Dimes Rx Discount Card» How does the Daily Dimes Rx Discount Card work? Request your Daily Dimes Rx Discount Card and SCORE 50 Reward Points! It s delivered instantly via and can be used on your next pharmacy visit to receive pre-negotiated discounts. While it is not insurance, our program provides discounts up to 75% OFF on everyday drugs and is accepted at all major chains nationwide. Plus, every time you fill a prescription, Daily Dimes donates $0.50 to charitable groups such as Wounded Warrior Project, Operation Gratitude, and DO for our NATION.» Can anyone use the Daily Dimes Rx Discount Card? YES! It s available to all Members. One card works for your entire family, including your pets.» Where can I use my Daily Dimes Rx Discount Card? You can save at over 60,000 participating pharmacies and all major chains nationwide. Chances are you can find a great pharmacy in our network near you.» What if my Pharmacy isn t on the list? Please contact (888) We are always looking for qualified Pharmacists to add to our network.» How many Daily Dimes Rx Discount Cards may I request? As many cards as you like. However, one works for your entire family and Reward Points are only issued one time.» Can I use the Daily Dimes Rx Discount Card to mail-order my medications? YES! Our Pharmacy Network includes several mail-order options. As part of our commitment to integrity and savings, our mail-order pharmacies have been carefully screened for pricing policies that are fair and honest.» What if I lose my Daily Dimes Rx Discount Card? Login to your Account and request a new Daily Dimes Rx Discount Card. Then, check your . Your replacement card is delivered instantly via and can be used immediately. 13

14 » I requested my Daily Dimes Rx Discount Card but I never received it. What should I do? Please check your JUNK and/or SPAM folders. If after looking into your JUNK and/or SPAM folders, you are still unable to locate your Daily Dimes Rx Discount Card, login and request a new card. Then, check your .» Does my Daily Dimes Rx Discount Card work with both name brand and generic prescriptions? Our program provides up to 75% off the retail price.» Can I use both my Rx Discount Card and Insurance? NO, but your Pharmacist can tell you which provides the greatest savings on your prescription.» I have additional questions about my Daily Dimes Rx Discount Card, who do I contact? Contact Customer Service at (888) Rewards & Bonuses» How do I SCORE Reward Points? Become a Member and enjoy a Reward Point Program rivalling other credit card companies! SCORE a Reward Point Bonus just for signing up and SCORE EVEN MORE Reward Points for remaining an Active Member. Plus, SCORE Reward Points for virtually everything you do on DailyDimes.com like; Registration Bonus FREE Membership; 250 Reward Points Premium Membership; 1,000 Reward Points Ultra Membership; 2,000 Reward Points Membership Website Login; 1 Reward Point every day How to Turn DIME$ into Dollars ebook; 200 Reward Points for 1 st download, 1X Only Confirm Address; 10 Reward Points Daily Dimes Rx Discount Card; 50 Reward Points for 1 st request, 1X Only Redeem DIME$; 1 Reward Point for every DIME$ redeemed for 10 Clip & Ship Handling Fees DIME$ Sweeps; 1 Reward Point for every DIME$ redeemed Birthday; 500 Reward Points 14

15 Watch Video; up to 165 Reward Points. Please click green Collect Reward Points button. Clip & Ship Purchases; 1 Reward Point for every $1 you spend Monthly Membership Bonus FREE Membership; 25* Reward Points Premium Membership; 100 Reward Points Ultra Membership; 250 Reward Points *With Active Membership Become a Daily Dimes Competitive Advantage Prepaid MasterCard Cardholder and receive; Direct Deposit Bonus* of 1,000 Reward Points Limitless Signature Purchase Bonuses of 1 Reward Point for every $1 you spend. Simply select credit at checkout! *After 3rd Direct Deposit from the same source Daily Dimes NO MONTHLY FEE Prepaid MasterCard Load Bonus of 1 Reward Point for every $1 deposited (up to $2,500) within 30 days of Card Activation Direct Deposit Monthly Bonus of 1 Reward Point for every $1 directly deposited (up to $2,000 per month) Limitless Signature Purchase Bonuses of 1 Reward Point for every $1 you spend (select credit at checkout) Endless Double Reward Points on Signature Purchases with Direct Deposits of $500 or more per month 5LINX Compensation is not eligible. 5LINX Compensation is not considered a Direct Deposit. Funds must be from a source other than 5LINX. Upgrade Bonuses FREE to Premium; 750 Reward Points FREE to Ultra; 1,750 Reward Points Premium to Ultra; 1,000 Reward Points 15

16 » How do I view Reward Points from my Daily Dimes Prepaid MasterCard usage and when do they update? Please click Reward Options and then My Reward Points & Cash Back. Once there, click My Reward Points History. All Reward Points including those scored with your Daily Dimes Prepaid MasterCard for Signature Purchases and Deposits are updated daily.» May I purchase additional Reward Points? YES! Visit My Account, and then click My Reward Points & Cash Back.» What is the difference between DIME$ and Reward Points? DIME$: Issued weekly and based on Membership Level Lose their shine and expire at the end of every Redemption Week Can be redeemed as entry into DIME$ Sweeps for egift Cards & other valuable prizes Redeemable for Clip & Ship Handling Fees Exchangeable for Reward Points Reward Points: Awarded for virtually everything you do on DailyDimes.com Never expire Redeemable for Cash Back & egift Cards Exchangeable for DIME$ Redeemable for Clip & Ship Admin and Shipping & Handling Fees» How do I redeem my Reward Points for egift Cards? It s easy! Sign In and click Reward Options; Click Redeem Reward Points for egift Cards. Select your egift Card denomination, and then click the blue BUY button to complete the transaction.» Who is eligible for Cash Back* and Cash Rebates?* All Daily Dimes Prepaid MasterCard Cardholders! *Cash Back & Cash Rebates applied as a credit to Member's Daily Dimes Prepaid MasterCard» What is the difference between Cash Back* & Cash Rebates?* As a Daily Dimes Member, you SCORE Reward Points for virtually everything you do on DailyDimes.com. Become a Daily Dimes Prepaid MasterCard Cardholder to redeem your Reward Points for Cash Back to your Daily Dimes Prepaid MasterCard. And, earn Cash Rebates when you pay for your egift Cards or Clip & Ship purchases with your Daily Dimes 16

17 Prepaid MasterCard. Cash Back & Cash Rebates applied as a credit to your Daily Dimes Prepaid MasterCard.» How do I earn Cash Rebates?* As a Daily Dimes Cardholder you earn 50% Cash Rebates* on your 1 st three Clip & Ship orders & up to 10% on future orders when you pay for purchases with your Daily Dimes Prepaid MasterCard. Plus, you earn up to 5% Cash Rebates on your egift Card Purchases when you pay for purchases with your Daily Dimes Prepaid MasterCard! Cash Rebates* are applied as credit to your Daily Dimes Prepaid MasterCard two billing cycles after the cycle in which they were earned. *Cash Back & Cash Rebates applied as a credit to Member's Daily Dimes Prepaid MasterCard» When will I receive my Cash Back* credit? Credits are processed two billing cycles after the cycle in which they were earned. Cash Back can be viewed by accessing your My Prepaid MasterCard Account (online Account). Cash Back* is applied as credit to your Daily Dimes Prepaid MasterCard. *Cash Back & Cash Rebates applied as a credit to Member's Daily Dimes Prepaid MasterCard» Where can I view my Cash Back* credits?* Simply login to My Prepaid MasterCard Account (online Account) and click Activity to view your Cash Back* credits. *Cash Back & Cash Rebates applied as a credit to Member's Daily Dimes Prepaid MasterCard Contact Us» What is the difference between Member Services and Card Services? Member Services can assist with ALL questions except those specific to your Daily Dimes Prepaid MasterCard transactions.» What are your hours of operation? Member Services; Monday thru Friday: 9 AM to 5 PM (Eastern) Card Services; Monday thru Friday: 8 AM to 10 PM (Eastern) Saturday & Sunday: 9 AM to 6 PM» How can I reach you? us at customerservice@dailydimes.com OR contact us at (800) ; Select Option 1 for Member Services OR Option 2 for Card Services. 17

18 » I have questions about my Daily Dimes Prepaid MasterCard. Who can assist? General questions can be answered by Member Services. Questions regarding specific transactions must be directed to Card Services at (855) OR by dialing (800) ; Select Option 2. For inquiries about Reward Points scored with your Daily Dimes Prepaid MasterCard, please contact Member Services at (800) ; Select Option 1.» Who should I contact when I have questions about My Reward Points or the Reward Point Program? Contact Member Services at (800) ; Select Option 1. Clip & Ship and Click & Print Coupons» What is the difference between Clip & Ship and Click & Print Coupons? Clip & Ship Coupons are from a national selection of Sunday Newspaper Inserts such as Procter & Gamble, Red Plum, Smart Source, and Unilever. Click & Print Coupons are powered by Coupons.com and can be printed from our website.» Do I have to redeem DIME$ to take advantage of your Click & Print Coupons? NO.» How will I know if my Clip & Ship Coupons and Click & Print Coupons are close to expiration? The expiration date is clearly printed on the face of every coupon.» Why do you offer Click & Print Coupons if you provide a clipping service? Click & Print Coupons are a great secondary source of savings that supplement your Clip & Ship Coupon Collection.» Where can I find Click & Print Coupons? Logon to DailyDimes.com and find them under Browse Offers.» Where can I locate coupons for restaurants? We offer Clip & Ship Coupons for restaurants as well as your favorite fast food chains.» Can I use coupons at super stores and/or drug stores? Clip & Ship and Click & Print Coupons are generally accepted at all super stores, grocery stores, and drug stores. Always check stores coupon policies in advance. 18

19 » Where can I use Click & Print Coupons? Printable coupons can be used at stores that accept traditional coupons with very few exceptions. If you have any questions, it is always best to check stores coupon policies in advance.» How many times can I print a Click & Print Coupon? Two times per Click & Print Coupon. If you attempt to print more than 2, or if the coupon has been printed the maximum number of times allowed by the manufacturer, you may receive a Limit Reached notification.» If there's a difference between what s printed on the coupon and the description listed on DailyDimes.com, which is accurate? We do our best to precisely list the description of every Clip & Ship Coupon. Should you discover an inconsistency, please defer to the paper coupon. Contact Member Services at (800) ; Select Option 1.» Are any of the coupons presented on this site valid in Canada? NO.» Do you offer whole inserts? Not at this time.» What s the benefit of having coupons clipped for me when I can do it myself? Clipping coupons is a time consuming, laborious, and messy job, but we re delighted to do it. We Clip and Ship only the coupons you want and need while saving YOU time, mess, and fuss. So why not leave the clipping to us! When you do, you SCORE Reward Points, Cash Rebates, & SO MUCH MORE! PLUS, we do not enforce quantity limits! We Clip & Ship as many as you like, and as often as you wish because the more coupons you have in your collection, the more opportunities you have to save BIG!» What do you do with your expired Clip & Ship Coupons? Daily Dimes sends soon to expire and expired Clip & Ship Coupons to our United States Military bases worldwide where they have a longer lifespan and may be redeemed for up to six months beyond their expiration. Daily Dimes redeems your expired DIME$ for Clip & Ship Coupons to be distributed to Military families on bases worldwide. You can also help us DO for our NATION by donating your unexpired DIME$. 19

20 » What can I do with my expired coupons? Please support our deployed Troops by sending your soon to expire and expired coupons to: Daily Dimes c/o Savings for Soldiers PO Box 936 Tarpon Springs, Florida General Membership» What are DIME$? DIME$ are the dynamic virtual currency of Daily Dimes and are issued based on Membership level. DIME$ are redeemable for Clip & Ship Handling Fees and are just one of the many ways to save on our Clip & Ship Coupon Clipping Services. They are also redeemable for Reward Points OR can be entered into one of our many exciting DIME$ Sweeps! WIN valuable prizes like egift Cards and EVEN MORE Reward Points! Free Members receive DIME$ promotionally and on occasion, but Premium & Ultra Members receive DIME$ every week. When you upgrade to Premium or Ultra (Paid) Membership and take full advantage of your DIME$, you have the opportunity to receive Clip & Ship Coupons Fee Free & still SCORE Reward Points! Depending on your Paid Membership Level, you can place up to two FREE Clip & Ship orders each Redemption Week. The Admin Fees are waived on the first (Premium) or first 2 (Ultra) orders involving one or more DIME$. Therefore, when you complete your order using DIME$ as your payment method and select First Class Mail, your order can be absolutely FREE! Plus, you SCORE 1 Reward Point for every DIME$ redeemed. DIME$ lose their shine at the end of your Redemption Week. Rather than let your DIME$ expire, help us DO for our NATION with your DONATION of unexpired DIME$ in Support of Troops worldwide.» Why do I need or want DIME$? DIME$ can be redeemed for Clip & Ship Handling Fees, Reward Points, or entered into one of our many exciting DIME$ Sweeps. Prizes include egift Cards, Reward Points, and SO MUCH MORE! When you upgrade to Premium or Ultra (Paid) Membership and take full advantage of your DIME$ you have the opportunity to receive Clip & Ship Coupons Fee Free & still SCORE Reward Points! 20

21 Depending on your Paid Membership Level, you can place up to two FREE Clip & Ship orders each Redemption Week. The Admin Fees are waived on the first (Premium) or first 2 (Ultra) orders involving one or more DIME$. Therefore, when you complete your order using DIME$ as your payment method and select First Class Mail, your order can be absolutely FREE! Plus, you SCORE 1 Reward Point for every DIME$ redeemed. The more DIME$ you redeem for Clip & Ship Coupons, the more opportunities you have to match and stack your way to greater savings!» How do I acquire DIME$? DIME$ are issued based on Membership level. Premium & Ultra Members receive them weekly. From time to time, we may run campaigns that include a promotional allotment of DIME$. In addition to Membership, DIME$ can be acquired by redeeming Reward Points.» What is a Coupon Redemption Week? "Redemption Week" applies only to PAID Daily Dimes Memberships. It is defined as each seven (7) day period commencing on the day your Membership was activated and continuing weekly until your Membership is terminated. By way of example; if your Membership is activated on a Tuesday, your Redemption Week runs from Tuesday through Monday, and shall continue as such until your Membership is terminated.» What is a Weekly FREE Redemption Limit? To avoid imposing quantity limits on our inventory, we limit the number of 100% FREE redemptions Premium & Ultra Members can place each Redemption Week. Premium Members; Admin Fees are waived on the first redemption involving one or more DIME$ each Redemption Week. Ultra Members; Admin Fees are waived on the first 2 redemptions involving one or more DIME$ each Redemption Week. Please note; Clip & Ship purchases that are paid in full with a payment source other than DIME$ DO NOT count toward the Weekly FREE Redemption Limit.» How do you redeem DIME$ for Clip & Ship Coupons? After selecting your Clip & Ship Coupons and while in your cart, a POP UP Window appears. It displays: Available DIME$ 2. Maximum DIME$ you may redeem 3. Field to enter the number of DIME$ you wish to redeem

22 After entering your selection and clicking the Redeem Now button, DIME$ will be applied to your order and can be viewed below shipping.» I placed a Clip & Ship order but didn t use all of my DIME$. What happens to the rest? Any DIME$ remaining after your Weekly FREE Redemption Limit has been met can be used as entry into DIME$ Sweeps or redeemed for Reward Points. You can also help us DO for our NATION with your DONATION of unexpired DIME$ in Support of Troops worldwide. Donated & unused DIME$ are redeemed for Clip & Ship Coupons which are distributed to Military bases worldwide.» Why do DIME$ expire? To encourage Paid Members to take advantage of savings every week.» How can I help DO for our NATION? Daily Dimes sends soon to expire and expired Clip & Ship Coupons to our United States Military bases worldwide where they have a longer lifespan and may be redeemed for up to six months beyond their expiration. You can help us DO for our NATION by making a DONATION of DIME$ or Reward Points. Daily Dimes redeems your Reward Points and donated/expired DIME$ for Clip & Ship Coupons to be distributed to Military families on bases worldwide. Plus, every time you fill a prescription, Daily Dimes donates $0.50 to charitable groups such as Wounded Warrior Project, Operation Gratitude, and DO for our NATION!» How do I change the information on my Account? Sign In and click My Account to make necessary updates. Remember to SAVE your changes!» I moved. How do I update My Account? Sign In and click My Account. Next, click My Profile to update your information. If you are a Cardholder, please contact Card Services at (855) to update your address.» How do I update my payment method? Sign In and click My Account and then My Billing. Click Billing Options, +Add Another Card, and enter your new payment method.» Am I able to change my billing date? Unfortunately, NO. Redemption weeks, special promotions, and other offers are tied to your billing date. 22

23 » What happens if my Membership Fee is past due? If your Monthly Membership Fee is not collected in full within seven days of your billing date, your Membership will be downgraded to FREE. However, we make every effort to avoid downgrading Membership. Once your Monthly Membership Fee has been collected, you will have the opportunity to upgrade and select from available Memberships.» How do I cancel my Membership? Contact Member Services at (800) : Select Option 1. Clip & Ship Coupon Redemption» Is there a minimum redemption required? NO!» What is the minimum or maximum quantity of Clip & Ship Coupons that can be redeemed during a Redemption Week? There is no minimum or maximum quantity. You can place as many orders as you wish. Premium & Ultra Members are subject to a Weekly FREE Redemption Limit. However, Clip & Ship purchases completed with a payment source other than DIME$ DO NOT count toward the Weekly FREE Redemption Limit.» How long will it take to receive my Clip & Ship Coupons? Our goal is to Clip & Ship orders on the same business day. Requests received after noon EST (& on Sunday or holidays) will be shipped the next business day. Clip & Ship orders are shipped via First Class US Mail so you should receive your Clip & Ship Coupons within 3 to 5 business days. If you selected expedited shipping,* your order will arrive even sooner! *Additional charges apply» What is the value of a DIME$? DIME$ are redeemable for 10 in Clip & Ship Handling Fees.» How many Reward Points do I need for a $1.00 in Clip & Ship Fees? 200 Reward Points are redeemable for $1 in Clip & Ship Admin, Shipping & Handling Fees. The exchange rate may vary for different services and offerings, and is subject to change.» What should I do if I receive a coupon that has expired? Please let us know by contacting Member Services at (800) ; Select Option 1.» How often can I place an order using DIME$? Once or twice each Redemption Week, depending on your Membership Level. 23

24 Premium Members; Admin Fees are waived on the first redemption involving one or more DIME$ (each Redemption Week). Ultra Members; Admin Fees are waived on the first 2 redemptions involving one or more DIME$ (each Redemption Week). Please note; Clip & Ship purchases completed with a payment source other than DIME$ DO NOT count toward the Weekly FREE Redemption Limit.» What if I discover a challenge with the Clip & Ship Coupons I receive? Please let us know by contacting Member Services at (800) ; Select Option 1.» Do you impose quantity limits on Clip & Ship Coupons? NO. We Clip & Ship as many as you like, and as often as you wish because the more coupons you have in your collection, the more opportunities you have to save BIG!» How do I check my order status? Your Order History is available in Reward Options; My DIME$, Sweepstakes, & Clip & Ship Coupons. Payment» When am I billed for my Daily Dimes Membership? For Paid Members, your specified payment method will be charged your selected Membership level monthly fee on a recurring basis on the monthly anniversary of the date that your Account was activated or upgraded.» Am I billed in advance or arrears for my Daily Dimes Membership? Your Membership fees are charged in advance.» What payment methods do you accept? In addition to your Daily Dimes Prepaid MasterCard, we also accept credit cards, debit cards, and PayPal.» How do I update my payment method? Sign In and click My Account and then My Billing. Click Billing Options, +Add Another Card, and enter your new payment method. 24

25 Shipping» Do you charge shipping for Clip & Ship Coupons? All First Class Mail orders are shipped FREE! If you need your Clip & Ship Coupons sooner, expedited shipping is available for an additional fee. Costs are determined by the delivery method.» Can you ship my Clip & Ship Order to an alternate address? Yes! Orders are shipped to the address entered during your redemption or purchase.» Do you ship to APO & FPO addresses? Yes! egift Cards» What kind of egift Cards do you offer? We offer hundreds of the most popular brands in categories such as Apparel, Electronics, Entertainment, Home & Housewares, Jewelry, Men's Apparel, Music, Books, Restaurants & Dining, Services, Sports & Fitness, Toys & Hobbies, Travel & Leisure, and Women's Apparel.» How do I acquire a Daily Dimes egift Card? Redeem Reward Points or purchase any of our egift Cards outright. They are sent electronically (via ) to the address on your Account. Or at the time of purchase, replace your address with another. As a Daily Dimes Prepaid MasterCard Cardholder, you earn Cash Rebates up to 5% when you purchase our egift Cards with your Daily Dimes Prepaid MasterCard. Plus, you earn 50% Cash Rebates on your 1 st three Clip & Ship orders & up to 10% on future orders when you purchase Clip & Ship Services with your Daily Dimes Prepaid MasterCard. Cash Rebates* are applied as credit to your Daily Dimes Prepaid MasterCard two billing cycles after the cycle in which they were earned.» How do I use my egift Card? Redeem them as you would any other Gift Card. They are scanned by a cashier or the egift Card unique identification number is manually entered during online checkout.» Do egift Cards expire? egift Cards never expire!» How do I send an egift Card to a friend? It s easy! At the time of purchase, replace your address with your friend s! All sales are final so be sure to confirm the address before completing the transaction. 25

26 » How do I regift an egift Card to a friend? Each has a link that says click here to regift. It s that simple!» Where do I go to get an egift Card? Visit our Online egift Card Mall which is located under Browse Offers.» Can I purchase an egift Card? YES! Anyone can purchase Daily Dimes egift Cards but as a Daily Dimes Prepaid MasterCard Cardholder, you earn up to 5% Cash Rebates on your egift Card purchases when you pay with your Daily Dimes Prepaid MasterCard. Cash Rebate credits are issued two billing cycles after the cycle in which they were earned.» Why should I purchase a Daily Dimes egift Card? You save the time & stress of shopping and delivery is instant. And that s not all. As a Daily Dimes Prepaid MasterCard Cardholder, you earn Cash Rebates up to 5% when you purchase our egift Cards using your card. Plus, you earn 50% Cash Rebates on your 1 st three Clip & Ship orders & up to 10% on future orders. Cash Rebate credits are issued on the two billing cycles after the cycle in which they were earned.» What egift Card denominations do you offer? They vary by merchant and are listed in our exclusive Online egift Card Mall below each egift Card image!» I do not have enough Reward Points to redeem for an egift Card! What can I do? To complete your egift Card transaction, you may purchase additional Reward Points or redeem your DIME$ for Reward Points.» May I trade my egift Card for Reward Points and/or DIME$? NO! All egift Card transactions are final.» How often is the egift Card Mall updated? As often as possible! Our goal is to offer a selection of egift Cards from hundreds of the most popular brands in categories such as Apparel, Electronics, Entertainment, Home & Housewares, Jewelry, Men's Apparel, Music, Books, Restaurants & Dining, Services, Sports & Fitness, Toys & Hobbies, Travel & Leisure, and Women's Apparel.» Do I have to use the entire value of my egift Card(s) all at once? NO!» How are egift Cards delivered? Daily Dimes egift Cards are delivered electronically via . 26

27 » How long does it take to receive my egift Card? Daily Dimes egift Cards have instant electronic delivery and should appear in your soon after your purchase or redemption.» I purchased an egift Card but didn t receive it. What should I do? Please check your JUNK and/or SPAM folders. If after looking into your JUNK and/or SPAM folders, you are still unable to locate your egift Card , please contact us directly at (800) ; Select Option 1. OR, contact us by at customerservice@dailydimes.com.» What happens if I selected the wrong egift Card? Oops! Unfortunately, all sales are final. We suggest that you double check your order before completing your purchase.» What happens if my egift Card is lost, stolen, or deleted? Please treat egift Cards like cash. Daily Dimes is not responsible for lost, stolen, or deleted egift Cards.» I m interested in Daily Dimes egift Cards. How can I get one? Purchase outright Redeem your Reward Points Enter DIME$ Sweeps for Chances to WIN!» How do I access my egift Card? Simply click on the URL in the body of the you received after your purchase or redemption for instant access. Community» How can I help DO for our NATION? Daily Dimes sends soon to expire and expired Clip & Ship Coupons to our United States Military bases worldwide where they have a longer lifespan and may be redeemed for up to six months beyond their expiration. You can help us DO for our NATION by making a DONATION of DIME$ or Reward Points. Daily Dimes redeems your Reward Points and donated/expired DIME$ for Clip & Ship Coupons to be distributed to Military families on bases worldwide. Plus, every time you fill a prescription, Daily Dimes donates $0.50 to charitable groups such as Wounded Warrior Project, Operation Gratitude, and DO for our NATION! 27