Level 2 Diploma in Business Administration (601/3964/X)
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1 Level 2 Diploma in Business Administration (601/3964/X) This document lists the units available in this qualification and how they compare to units in the previous version of this qualification. Units shared with similar Customer Service, Business Administration and Management & Leadership qualifications are also identified. This information can be used to easily identify units that may contain familiar content which may help the planning of delivery and progression routes. Group A: 6 Units Communication in a business environment (H/506/1893) Level 2 Credit 3 Understand employer organisations (A/506/1964) Level 2 Credit 4 Principles of providing administrative services (J/506/1899) Level 2 Credit 4 Principles of business document production and information management (T/506/1901) Level 2 Credit 3 Manage personal performance and development (L/506/1788) Level 2 Credit 4 Develop working relationships with colleagues (R/506/1789) Level 2 Credit 3 Similar content to Communicate in a business environment (D/601/2455). New Unit Similar content to Principles of providing administrative services (R/601/7639). Similar content to Principles of managing information and producing documents (J/601/7640). Similar content to Manage own performance in a business environment (F/601/2467) and also Improve own performance in a business environment (L/601/2469). Note 3. Some content similar to Work in a business environment (F/601/2470) but generally this is a new unit. Note 2 and 3.
2 Group B: 29 Units Administer the recruitment and selection process (A/506/1883) Level 2 Credit 3. Handle mail (D/506/1813) Level 2 Credit 3 Organise business travel or accommodation (D/506/1875) Level 2 Credit 4 Provide reception services (H/506/1814) Level 2 Credit 3 Provide administrative support for meetings (H/506/1876) Level 2 Credit 4 Prepare text from notes using touch typing (K/506/1815) Level 2 Credit 4 Manage diary systems (L/506/1807) Level 2 Credit 2 Collate and report data (L/506/1810) Level 2 Credit 3 Contribute to the organisation of an event (L/506/1869) Level 2 Credit 3 Employee rights and responsibilities (L/506/1905) Level 2 Credit 2 Prepare text from shorthand (M/506/1816) Level 2 Credit 6 Buddy a colleague to develop their skills (M/506/1895) Level 2 Credit 3 Store and retrieve information (R/506/1811) Level 2 Credit 4 Administer finance (R/506/1890) Level 2 Credit 4 Similar content to Handle mail (T/601/2479). Note 2. Similar content to Support the organisation of business travel or accommodation (Y/601/2510). Similar content to Provide reception services (K/601/2480). Note 3. Similar content to Support the organisation of meetings (T/601/2515). Similar content to Prepare text from notes using touch typing (F/601/2484). Similar to Use a diary system (K/601/2477). Note 3. Similar to Organise and report data (R/601/2487). Similar to Support the organisation of an event (L/601/2505). Note 3. Similar to Principles of personal responsibilities and working in a business environment (L/601/7638). Note 1,2 and 3. Similar to Prepare text from shorthand (J/601/2485). Note 1 and 3. Similar to Store and retrieve information R/601/2490. Note 2.
3 Group B: 29 Units (continued) Prepare text from recorded audio instruction (T/506/1817) Level 2 Credit 4 Archive information (T/506/1865) Level 2 Credit 3 Administer human resource records (T/506/1879) Level 2 Credit 3 Produce business documents (Y/506/1809) Level 2 Credit 3 Produce minutes of meetings (Y/506/1812) Level 2 Credit 3 Meet and welcome visitors in a business environment (A/506/1799) Level 1 Credit 2 Health and safety in a business environment (D/506/1794) Level 1 Credit 2 Use a telephone and voic system (K/506/1796) Level 1 Credit 2 Contribute to the development and implementation of an information system (A/506/1916) Level 3 Credit 6 Monitor information systems (F/506/1917) Level 3 Credit 8 Develop a presentation (K/506/1913) Level 3 Credit 3 Deliver a presentation (M/506/1914) Level 3 Credit 3 Analyse and present business data (M/506/1945) Level 3 Credit 6 Similar to Prepare text from recorded audio instructions (F/601/2534). Similar to Archive information (Y/601/2491). Similar to Administer human resource records (T/601/2790). Similar to Produce documents in a business environment (T/601/2482). Similar to Take minutes (M/601/2478). Similar to Meet and welcome visitors (Y/601/2457). Note 3. Similar to Make and receive telephone calls (K/601/2446) and also Use electronic message systems (H/601/2476). Similar content to Support the management and development of an information system (J/601/2518) and also Support the design and development of an information system (L/601/2536). Note 1. Similar to Monitor information systems (R/601/2537). Similar to Develop a presentation (M/601/2528). Note 1 and 2. Similar to Deliver a presentation (T/601/2529). Note 1 and 2. Similar to Analyse and report data (Y/601/2538).
4 Group B: 29 Units (continued) Maintain and issue stationery and supplies (Y/506/2295) Level 2 Credit 3 Use and maintain office equipment (J/506/1868) Level 2 Credit 2 Similar to Maintain and issue stationery stock items (M/601/2495). Similar to Use office equipment (H/601/2493) Group C: 13 Units Using (M/502/4300) Level 2 Credit 3 Bespoke Software (F/502/4396) Level 2 Credit 3 Spreadsheet Software (F/502/4625) Level 2 Credit 4 Data Management Software (J/502/4559) Level 2 Credit 3 Presentation Software (M/502/4622) Level 2 Credit 4 Word Processing Software (R/502/4628) Level 2 Credit 4 Website Software (R/502/4631) Level 2 Credit 4 Deliver customer service (A/506/2130) Level 2 Credit 5 Participate in a project (F/506/1934) Level 3 Credit 3 Processing customers financial transactions (F/601/8320) Level 2 Credit 4 New Unit. Note 3. Similar content to and Deliver monitor and evaluate customer service to internal/external customers (A/601/2550 and F/601/2551). Note 2 and 3. Similar to Contribute to running a project J/601/2549. Note 1 and 2.
5 Group C: 13 Units (continued) Payroll Processing (T/505/1238) Level 2 Credit 5 Process information about customers (R/506/2134) Level 2 Credit 3 Develop customer relationships (Y/506/2149) Level 2 Credit 3 Note 3. Note 3. Group D: 11 Units Understand the use of research in business (A/506/1818) Level 2 Credit 6 Understand the legal context of business (D/506/1939) Level 3 Credit 6 Principles of marketing theory (D/502/9928) Level 2 Credit 4 Principles of digital marketing (D/502/9931) Level 2 Credit 5 Principles of customer relationships (K/503/8194) Level 2 Credit 3 Understand working in a customer service environment (L/506/2083) Level 1 Credit 3 Know how to publish, integrate and share using social media (R/505/3515) Level 2 Credit 5 Exploring Social Media (F/505/6880) Level 2 Credit 2 Some similar content to Research information (Y/601/2488) but generally a new unit. Note 3.
6 Group D: 11 Units (continued) Understand the safe use of online and social media platforms (L/505/3514) Level 2 Credit 4 Principles of equality and diversity in the workplace (J/506/1806) Level 2 Credit 2 Principles of team leading (R/506/2294) Level 2 Credit 5 Some similar content to Work in a business environment F/601/2470 but generally a new unit. Note 2 and 3. Similar content to Preparing to lead the team (H/503/1275) and Motivating the team (A/503/1279) but generally a new unit. Note 2. Note 1: these units are also units in the Management Diplomas Note 2: these units are also units in the Team Leading Diploma Note 3: these units are also units in the Customer Service Diplomas
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